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Talkswitch E3 manual

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Table of contents for the manual

  • Page 1

    C ONNE CTING PHONE S, F AXS & DE VICE S T O T ALK S WIT CH WHA T WILL M Y PHONE S YS TEM DO? Default Equipment Settings: Simply connect th e T alkswitch t o your ph one s y stem (as sho wn belo w). Y our phon e sy stem will do th e foll o wing: · An incomin g call on an y line will rin g all l ocal exten sions . · A receptionist can man ually[...]

  • Page 2

    ? C ONNECTING DE VICE S Mo ve th e T alkSwitch to a l ocation wher e it can be atta ched t o incomin g tel ephon e lines an d your tel ephon e d evices . Connect ph one d evices as sh o wn in the “Sugg ested Configuration” on th e pr eviou s pag e; this correspon ds to th e T alkSwitch def ault settin gs . T alkSwitch does NO T need t o remain [...]

  • Page 3

    WIRING PHONES Call Handlin g: All incomin g calls will be r outed to th e in dividual phon es by T alkSwitch. All call handlin g such as call f orwar din g, tran sferring, v oicemail etc ., is d one b y T alkSwitch. NO TE: Incoming lin es ar e not dir ectly connected t o an y o f the l ocal exten- sions , instea d the so ftw are d etermines which i[...]

  • Page 4

    C ONNECTING PHONES : SINGLE LINE PHONE Call Handlin g: This is the simpl est set-up, wher e each ph on e is connected t o a singl e exten sion. A call tran sferred t o e xtension 111 will rin g the ph on e connect- ed on T alkSwitch jack E1; similarly a call tr ansferr ed to e xtension 112 will ring th e phon e on jack E2, e xten sion 113 will ring[...]

  • Page 5

    C ONNECTING PHONE S: TWO L INE PHONE - OP TION 1 Call Handlin g: T alkSwitch exten sions 111 an d 112 are wir ed to a tw o lin e phon e . Wh en a call is tran sferred t o exten sion 111, lin e 1 on the ph one will sh o w as activ e; simi- larly calls on e xtension 112 will sh ow lin e 2 as a ctive . Through th e softw are , you may configure ea ch [...]

  • Page 6

    C ONNECTING PHONE S: TWO L INE PHONE - OP TION 2 Call Handlin g: T alkSwitch exten sions 111 an d 112 are wir ed to a tw o lin e phon e usin g a lin e splitter . When a call is tr ansferr ed to e xtension 111, lin e 1 on th e phon e will sho w as activ e; similarly calls on e xten sion 112 will sho w line 2 as a ctiv e . Through th e softw are , yo[...]

  • Page 7

    C ONNECTING PHONE S: M UL TI-LINE PHONE S Call Handlin g: T alkSwitch exten sions 111, 112, 113, an d 114 are all wir ed to th e f our line phon e . Wh en a call is tran sferred t o exten sion 111, lin e 1 on the ph one will sho w as activ e; similarly calls on e xten sion 112 will sho w line 2 as activ e etc . Through th e softw are , you may conf[...]

  • Page 8

    C ONNECTING F AXES 1. C hoose a Method to Handle Inc oming F axes Only you can d ecide h ow y ou w ant t o configure y our o ffice . Some solution s will be suited to y our needs , other s w on’t. T ake a look at ea ch option to d ecide what is best for y ou. Option 1 : Dedicated F ax Line Y ou may alrea dy have an in coming d edicated fax lin e [...]

  • Page 9

    ? Option 3: Automatic Det ection via the Auto Attendant The A uto A ttendan t m ust an swer all in coming call s with y our pre-r ecord ed m essag e . It will listen f or a CNG ton e to see if th e call is an in coming f ax or a human. If th e call is a fax, it is r outed to th e fax ma chin e , otherwise th e call is tr eated as though it wer e a [...]

  • Page 10

    3. DIS TINC TIVE RING F AX DE TECTION 3.1 C onnect T alkSwitc h to the PC, then Open the T alkSwitc h Sof tware Connect T alkSwitch t o your PC and open the T alkSwitch Configuration So ftwar e . F or detail s refer t o the “T alkSwitch Installation and U ser Guid e” . 3.2 Set Distinctive Ring Number s One o f the in coming lin es will hav e a [...]

  • Page 11

    3.4 Save Settings to T alkSwitc h New settin gs m ust be sav ed t o the T alkSwitch phon e sy stem for th em to tak e effect. Choose ‘Fil e’ then ‘Sav e to T alkSwitch’ . A progr ess bar will sho w the data e x chang e to th e T alkSwitch unit and sh ould tak e only a few secon ds to compl ete . 3. 5 C onnect Fax to T alkSwitch Connect th e[...]

  • Page 12

    4. Automatic Det ection via the Auto Attendant This setting may chan ge th e way in comin g calls ar e handl ed. All call s mu st be answ ered b y the aut o atten dant. Th e auto atten dan t will then r oute calls t o their d es- tination. 4.1 C onnect T alkSwitc h to the PC, then Open the T alkSwitc h Sof tware Connect T alkSwitch t o your PC dire[...]

  • Page 13

    4. 3 C onfigure Incoming Phone Lines Each in coming tel ephon e lin e has to be set t o answ er incomin g call s usin g one o f th e auto atten da nts. P r esently , only Auto A ttendan t #1 has been configured, so w e will use A uto A ttendan t #1 t o answ er on all lines . F oll ow th ese steps. 4.4 Save Settings to T alkSwitc h New settin gs m u[...]

  • Page 14

    4. 5 C onnect Fax to T alkSwitch Connect th e fax ma chine t o th e back o f the T alkSwitch unit, as sh own bel o w . The connection s shoul d correspon d t o the settin gs ma d e in the so ftwar e . 4.6 R econnect Phones and other Devic es to T alkSwitc h The f ollo wing tel eph one equipm ent may be conn ected, h ow ev er it is not n ecessary t [...]

  • Page 15

    ? ! Step E: T o listen to y our auto atten dant gr eetin g press . Step F: Y ou may f ollo w ad ditional in struction s given b y th e prompt s, an d when y ou ar e don e , han g up. F ailure t o Recor d an A uto A ttendan t will cau se your o ffice phon e to an sw er with no messa ge . The caller will h ear ‘dea d air’ and will assum e that th[...]