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Talkswitch CT.TS005.002501.UK manual

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Table of contents for the manual

  • Page 1

    ANS WERS WITH IN TELLIG ENCE ® T ALK SWIT C H DOCU MENT A TION S T AR T GUIDE RELEAS E 3.24 CT . TS005.002501.UK[...]

  • Page 2

    HTTP://GLOB AL.T ALKSWIT CH.COM 1 INTRODUCTION About this guide This guide d escribes the steps r equired to d o basic installation and configur ation of your T alkSwitch tel ephon e sy stem. Once y ou have compl eted these steps, y our system can be further customized f or your n eeds. F or complete configuration detail s, r efer to the T alkSw it[...]

  • Page 3

    2 T ALKSWITCH ST ART GUIDE • UK & IRELAND BEFORE YOU BEGIN Check package contents: Whether y ou have purchased a system with one or multiple T alkSwitch units, each packa ge you receive shoul d includ e the foll owin g: • T alkSwitch unit • T alkSwitch Configur ation Softw are CD • 220-240v A C Ad apter and po wer cord • RJ-11 teleph [...]

  • Page 4

    HTTP://GLOB AL.T ALKSWIT CH.COM 3 STEP 1 — INST ALL THE T ALKSWITCH SOFTW ARE 1. Ensur e that you have A dministrator privil eges on your Wind ow s XP or 2000 system. 2. Turn y our computer on, and insert th e CD into the CD-RO M drive . 3. The Install main wind ow will appear within 20 seconds . Click INST ALL and f ollo w the in struction s. If[...]

  • Page 5

    4 T ALKSWITCH ST ART GUIDE • UK & IRELAND STEP 2 — CONNECT T ALKSWITCH TO YO U R P C OR N E T WO R K T alkSwitch can be set up an ywher e in the vicinity of y our incoming ph one lines an d computin g equipmen t. • T alkSwitch 48 m odel s can be connected to your PC usin g a Local Area Netw ork (LAN), USB, or serial * (RS-232) conn ection[...]

  • Page 6

    HTTP://GLOB AL.T ALKSWIT CH.COM 5 STEP 3 — OPEN THE T ALKSWITCH CONFIGURA TION SOFTW ARE Double-click th e Ta l k S w i t c h icon on your Desktop (this icon was cr eated during the softw are installati on), or from th e Start menu , select Pr ograms , select th e T alkSwitch 3.24 fol der , and click T alkSwitch Configuration 3.24 . T alkSwitch S[...]

  • Page 7

    6 T ALKSWITCH ST ART GUIDE • UK & IRELAND STEP 4 — CONFIGURE AN AUT OMA TED A TTENDANT An Auto A ttendants can be set up to answ er in coming calls an d play a recor ded greeting. F or exampl e , an Aut o Atten d ant gr eeting can in struct callers t o dial their party’s e xtension or dial ‘0’ for assistance . If you do n ot wish to s[...]

  • Page 8

    HTTP://GLOB AL.T ALKSWIT CH.COM 7 STEP 5 — CONFIGURE INCOMING TELEPHONE LINES Setting up y our incoming lines will cu stomize T alkSwitch t o fit th e unique ne eds of your bu siness . F or exampl e , you can set all incoming calls t o be answ ered b y an Auto Atten dant, set certain exten sions to rin g before an Au to Atten dant answ ers, or ha[...]

  • Page 9

    8 T ALKSWITCH ST ART GUIDE • UK & IRELAND Set certain extensi ons to ring or direct calls to vo icemail Option 1 T o have certain extensions rin g without playing an A uto Atten dant, select R ing extensions only . S elect the exten sions to r ing fr om the list o f ext ension s . Note: you can a djust th e ring sequen ce by clicking Adjust S[...]

  • Page 10

    HTTP://GLOB AL.T ALKSWIT CH.COM 9 STEP 6 — SA VE SETTINGS T O T ALKSWITCH This step will transfer th e settin gs you ha ve c on f ig u re d f ro m y ou r computer t o the T alkSwit ch sy stem. From th e File me nu i n the T alkSwitch System Configuration wind ow , select Save to T alkSwitch... A progress bar app ears indicating that the configura[...]

  • Page 11

    10 T ALKSWITCH ST ART GUIDE • UK & IRELAND Connect telepho nes and f ax machines to T alkSwitch Fo r T alkSwitch 24 , connect the tel ephone cabl es from your ph ones t o the E1 thr ough E4 ports of th e T alkSwitch unit, consecutively . If you have a fax, conn ect the phon e cable fr om your f ax to th e E3 port. Fo r T alkSwitch 48 , connec[...]

  • Page 12

    HTTP://GLOB AL.T ALKSWIT CH.COM 11 STEP 8 — AUT O A TTENDANT AND V O ICEMAIL GREETINGS I f yo u h a v e s e t u p a n Au t o A t t e n d a nt , a s d e s c r i b e d i n S t e p 4 o f t h i s g u i d e — Configure an Automated A ttendan t , then you sh ould l oa d or record a greeting n ow . What should an Auto A ttendant say? The f ollowin g i[...]

  • Page 13

    12 T ALKSWITCH ST ART GUIDE • UK & IRELAND NETW ORKING T A LKSWITCH ON A LAN Up to f our T alkSwitch 48 units can be n etw orked t og ether o ver a LAN to in cr ease the numb er of lin es and exten sion s in your s ystem . Connect T alkSwitch units Use LAN cabl es to connect ea ch T alkSwitch to y our Ethernet swit ch. NOTE: T alkSwitch unit [...]

  • Page 14

    HTTP://GLOB AL.T ALKSWIT CH.COM 13 Changing T alk Switch unit ID nu mbers Each T alkSwitch unit is pr e-programm e d at the f act ory with Unit ID number 1. When you plu g multipl e units in for th e first time or ad d a unit or unit s to an e xisting netw ork, the light s on the front o f each T alkSw itch flash. This is an indication that all uni[...]

  • Page 15

    14 T ALKSWITCH ST ART GUIDE • UK & IRELAND SETUP COMPLETE Congratulations! Y our T alkSwit ch sy stem shoul d no w be rea dy to accept in coming calls . TIP: Put a T alkSwitch Quick R eference Car d n ext t o each e xtension phon e, to h elp emplo yees becom e familiar with th e T alkSwitch features. Configur ing T alkSwitch 48 r emotely Once[...]

  • Page 16

    TalkSwitch. Copyright 2006. All Rights Reserved. CT.TS005.002501.UK (April 2006) T alkSwitch is a division of Centr e point T echnologies In c.[...]