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First and foremost, an user manual of Ingenico 8550 should contain:
- informations concerning technical data of Ingenico 8550
- name of the manufacturer and a year of construction of the Ingenico 8550 item
- rules of operation, control and maintenance of the Ingenico 8550 item
- safety signs and mark certificates which confirm compatibility with appropriate standards
Why don't we read the manuals?
Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Ingenico 8550 alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Ingenico 8550, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Ingenico service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Ingenico 8550.
Why one should read the manuals?
It is mostly in the manuals where we will find the details concerning construction and possibility of the Ingenico 8550 item, and its use of respective accessory, as well as information concerning all the functions and facilities.
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Table of contents for the manual
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User Guide Ingenico 8550 Secure transaction and payment solutions[...]
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1 Contents 1 Presentation .................................................................................................. 3 1.1 Overview of Ingenico 8550 ................................................................... 4 1.2 Touch screen details and func tions ....................................................... 6 1.3 Keyboard details and [...]
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Ingenico 8550 2 Thank you for choosing an Ingenico product! We hope that you will be fully sa tisfied with your new terminal. Your model, the Ingenico 8550, is a mobile terminal: a ru gged , compact and light handheld device which is highly secure and EMV level 1 compli ant. Ingenico 8550 features a new ergonomic and ver satile design with a user-f[...]
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3 1 Presentation Ingenico 8550 is a highly secure mobile payment terminal desi gned to accept payment using magnetic stripe and sm art cards, as well as wi reless communication. It has several functions (integrated scanner (optional), to uch screen, inte grated h andstrap, neckstrap (optio nal), etc.), provides great user comfort and adapts to all [...]
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Ingenico 8550 4 1.1 Overview of Ingen i co 8550 Easy load ing printer Backlit touch screen display Smart card reader Backlit keypad Magnetic card reader Charger unit connector Stylus[...]
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5 View of the integrated hanstrap View of color touch screen and stylus[...]
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Ingenico 8550 6 1.2 Touch scr een details and fu nctions The stylus is located on the printer cover. ) To remove it, simply pull on the small black cap. ) Use the stylus to write on the touch sc reen and p erform a signature capture. 0 Only use the st y lus provided b y Ingenico. Using ano ther stylus could da mage the touch screen.[...]
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7 1.3 Keyboard de tails and functi ons This section describes the ke y functions for a term inal with no specific app lication. Some keys may have other functions depending on th e applications installed on the term inal. L For more information about the key functions, please refer to the user guide for the application installed on th e terminal. A[...]
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Ingenico 8550 8[...]
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9 2 Use In this section, we assume that the terminal has been installed (batt ery fully charged) and initialized (see t he user guide for the app lication installed on the terminal). 2.1 Card reading Magnetic stripe card The card can be read either fro m bottom to top or from top to bottom, with the str ipe facing the t erminal. A smooth swipe will[...]
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Ingenico 8550 10 2.2 Changing the paper roll Ingenico 8550 features an easy loading printer, for easy paper roll replacem ent. 0 Only use the thermal paper recommended b y INGENICO. 0 Take care; the paper cutter is very sharp! ) Open the terminal cover by pushing the two buttons towards the rear . ) Remove the remaining paper roll. ) Insert the new[...]
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11 3 Installation and start-up Terminal location Ingenico 8550 is a mobile termin al, supplied w ith an easily rem ovable rechargeabl e lithium- ion battery with sufficien t capacity to operate throughout a typical working day. Operating temperatures +0°C to +40°C Humidity 95% RH without condensation. Storage temperature -20°C to +50°C[...]
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Ingenico 8550 12 3.1 Battery installation 0 Do not touch the termi nal battery connect ors! ) Remove the neckstrap ) Hold the battery with the connectors facing down ) Position the batt ery lugs in the s paces provided ) Press down on the battery to close; you should hear a "click".[...]
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13 3.2 Charging the battery 0 Only use the battery supplied with your termina l ! Via a charger unit The battery is charged b y connecting the terminal to a power ed charger unit: the average charge time is 4 hours . Via an optional docking station The docking station a llows you to charg e a seco nd batter y, either independently or together with [...]
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Ingenico 8550 14 3.3 Terminal connections 3.3.1 Via the charger unit 0 The power suppl y socket must compl y with applicable standards. Ask your installer for advice. Connecting to the po wer grid 0 The charger unit supplie d is speciall y designed for the terminal. D o not use any other unit. ) Connect the term inal to the char ger. ) Connect the [...]
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15 3.3.2 Via the optional docking station All the connection ports are located at the rear of the docking station. * SELV : S afety E xt ra L ow V olta ge ** TNV-3 : T elephone N et work V oltage 0 The power suppl y socket and telephone s ocket must compl y with applicable standards. Ask your installer for advice. 0 Connection to the pow er grid mu[...]
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Ingenico 8550 16 Connecting a tele phone to the doc king station Connect the telephone cable to the socket marked EX T LINE . Connecting to a pe ripheral Switch off the docking station and connect the peripheral cable to the RS232 port marked COM1 or COM2 or to the USB port. Connecting to the po wer grid 0 The power suppl y unit is specially design[...]
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17 3.4 Installing a SIM card and a Multimedia card (MMC) The SIM and MMC card connectors are located in the battery compartment on the underside of the terminal. Installing the SIM card ) Remove the battery. ) Unlock the connector by sliding the metal par t in the direction shown (OPEN). ) Lift the card housing. ) Insert a SIM card into the housing[...]
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Ingenico 8550 18 3.5 Telephone func tion With the headset provided, Ingenico 8550 can be used as a han ds free mobile phone. The 2.5mm headset jack is compatib le with most available hands-free kits and comes with an integrated switch, volume control and microphone. The jack pin-out is as follows: Earphone jack pin-out 1 Speaker 2 Microphone 3 Spea[...]
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19 3.7 Troubleshooting The terminal does not sta rt ) Ensure the batt ery is ch arged (see chapter 3.2 “Charging the battery”) ) Ensure the term inal is correct ly connected to the charger. ) Check the power supply connection. The printer doesn’t work ) Ensure a paper roll is loaded in the t erminal. The printed receipt is blank ) Ensure the [...]
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Ingenico 8550 20[...]
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21 4 Recommendations 4.1 Safety Your terminal meets the strictes t safety requi rements (VISA PED and CE). As this terminal does not have a power switch, the connecto r acts as the main trans former. The power supply plug must therefore be easily accessible. Safety instructions for Lithium batteries Keep out of the reach of children. If any[...]
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Ingenico 8550 22 4.3 General safet y Electronic devices Most electronic equipment us ed, for example, in hospitals or vehicles is adequately protected from RF energy. However, RF ener gy may cause some operational problems or disturb poorly protected electronic systems. Electronic equip ment in vehicles The terminal and vehi cle unit both compl y w[...]
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23 4.4 ESD precauti ons The following user-accessible areas within the product are electr ostatic sensitive: SIM compartment; main batt ery contacts. These are indicated by the symbol shown opposite and mu st only be accessed after taking appropriate precautions. As a minimu m precaution, the user should first be electrostaticall y discharged by to[...]
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Ingenico 8550 24 5 Index B Battery inst all ation .............................. 12 C Card read ing ......................................... 9 Charge level ........................................ 13 Charging the battery ........................... 13 Connecting a telephone to the docking station............................................. 16 Con[...]
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NON-CONTRACTUAL DOCUME NT INGENICO has the exclusiv e rights to this document. It is prohibited to distribute, copy or reproduce in any way part or all o f this document w ithout prior authorization from INGENICO, the pr omoter. Any failure to re spect this stip ulation shall be considered as an offence and shall be penalized under article L.335-2 [...]
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Ingenico 192 avenue Charles de G aulle 92200 Neuilly sur Seine France Tel.: +33 (0)1 46 25 82 00 - Fax: +33 (0)1 47 72 56 95 www.ingenico.com Your contact DIV1174A[...]