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First and foremost, an user manual of Ingenico 5100M should contain:
- informations concerning technical data of Ingenico 5100M
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- rules of operation, control and maintenance of the Ingenico 5100M item
- safety signs and mark certificates which confirm compatibility with appropriate standards
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Usually it results from the lack of time and certainty about functionalities of purchased items. Unfortunately, networking and start-up of Ingenico 5100M alone are not enough. An instruction contains a number of clues concerning respective functionalities, safety rules, maintenance methods (what means should be used), eventual defects of Ingenico 5100M, and methods of problem resolution. Eventually, when one still can't find the answer to his problems, he will be directed to the Ingenico service. Lately animated manuals and instructional videos are quite popular among customers. These kinds of user manuals are effective; they assure that a customer will familiarize himself with the whole material, and won't skip complicated, technical information of Ingenico 5100M.
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Table of contents for the manual
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User Guide Ingenico 5100M Secure transaction and payment solutions[...]
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Ingenico 5100 M 3 Contents 1 Presentation .................................................................................................. 5 1.1 Overview of In genico 5 100 .................................................................... 6 1.2 Keyboard details and functiona lity ......................................................... 7 2 Us[...]
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Ingenico 5100 M 4 Thank you for choosing an Ingenico product! We hope that you will be fully satisfied with your new terminal. In order to fully meet the requirements of our different customer users, the new Ingenico terminal comes in different models: Your model, the Ingenico 5100 is a compact mono block terminal, fo r a minimal clutter; Effective[...]
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5 0 The power supply unit s upplied is specially designed fo r the terminal. Do not use any other unit. 1 Presentation Ingenico 5100 is an electronic payment terminal designed to accept payment using magnetic stripe and smart cards. The terminal box contains: This manual The EC compliance fascicle A cable securing plate . 0 The model of[...]
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Ingenico 5100 M 6 1.1 Overview of Ing en ico 5100 18-key backlit keyboard Easy loading pri nter Large graphic display backlit Smart card reade r Magnetic card reader[...]
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7 1.2 Keyboard de tails and functi onality This chapter describes the key functions for a terminal with no specific application. Some keys can have o ther functions ac cording to the ap plications that ar e present in th e terminal. The arrow key advances the p aper a few centimetres Digital keyboard The 00 key goes directly from euros to cents and[...]
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Ingenico 5100 M 8[...]
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9 2 Use 0 Before to use the terminal, alw ays check if the ro ll of paper is present! 2.1 Card reading Magnetic stripe card The card can be read either from bottom to top or from top to bottom, with the stripe facing the terminal. Use a regular movement in order to ensure a reliable card rea ding. Smart card Insert the card horizontally with the me[...]
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Ingenico 5100 M 10 2.4 Changing the roll of paper Ingenico 5100 features an "easy l oading" printer, for eas y paper ro ll replacement . 0 Switch the termina l off before doing this operation. 0 Don’t touch the printer mechanism. Ta ke care the paper cutter is v ery sharp and the printer could be very hot! ) Open the lid of the te rmina[...]
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11 3 Installation and starting 3.1 Location of t he terminal Place the terminal on flat surf ace near an electric socket and a telephon e socket. The terminal should be placed far f rom any very hot zones, prote cted from vibrations, dust, damp and electromagnetic radiation (com puter screen, anti-theft b arrier etc.). Operating temperatures +5°C [...]
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Ingenico 5100 M 12 0 Connection to th e electric netwo rk shou ld be carried ou t last when the telephone or any peripherals hav e been connec ted. 0 Maximum length of cable: 2m50 Connection to t he Switched Tel ephone Netw ork (STN) Connect the telephone cable co n nector (supplied with the terminal) to the socket and con nect the other end to the[...]
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13 L A cable securing plate supplied with the ter minal keeps the cables in place. Power supply Power supply unit supply voltage 110 to 230 VAC Frequency 50 Hz – 60Hz Voltage output 6,5 to 9 Vdc, 350 mA RS232-1 and RS232-2 I nterface # Com 1 Signal Com 2 Signal 1 Power → NC → 2 Tx_RS232-1 → Tx_R S232 -2 → 3 Rx_RS232-1 ← Rx_R[...]
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Ingenico 5100 M 14 3.3 Installing a SIM card The SIM card co nnectors are loca ted under the ter minal. Installing the SIM card ) Open the cover, ) Unlock the connector by sl iding the metallic part in t he direction of t he OPEN arrow, ) Lift the card housing up, ) Insert a SIM card into the housing, 0 Make sure you put it in the right way, follow[...]
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15 3.4 Troubleshoot ing The terminal does not com e on ) Check wall support connect ions ( both electric a nd telephone conn ections). You cannot conne ct to the te lephone network ) Check wall support connect ions ( both electric a nd telephone conn ections). There is nothing o n the receipt that come s out of the termina l ) Check that the r oll [...]
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Ingenico 5100 M 16 4 Recommendations 4.1 Security Your terminal fulfils the PCI security requiremen ts. Tasks to be done b y the installer Because this is a secur e PIN device, Ingen ico advises you to check the followin g prior to installing your PIN pad, and th ereafter on a daily basis. 4.1.1 Checking PIN pad integrit y (1) Check that there is N[...]
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17 If any elements of the batter y are swallowe d, the person should consult a doctor or seek medical as sistance imm ediately. It is important to com ply with the "+" and "–" polarities. Do not try to react ivate the batter y using a heat source, an electr ic recharge or an y other means. Do not throw the batt[...]
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Ingenico 5100 M 18 5 Index C Card reading · 7 Connecting peripherals · 10 I Installing the SIM card · 12 M Magnetic stripe card · 7 P Paper roll · 8 Power supply · 11 R Removing the SIM card · 12 S SIM · 12 Smart card · 7 T Terminal locat ion · 9[...]
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NON CONTRACTUAL DOCUME NT INGENICO owns ex clusive rights on this document. All diffusion, all copies, all entire or partial production by any process, as long as it is m ade w ithout the authorization of INGENICO, the promoter, w ill be considered as illici t, and w ill form an in fringement, penalized b y the clauses L.335-2 and following, of the[...]
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Ingenico 192 avenue Charles de G aulle 92200 Neuilly sur Seine - Fran ce Tél. : + 33 1 46 25 82 00 - Fax : + 33 1 47 72 5 6 95 www.ingenico.com Your contact DIV1158B[...]