Avaya Distributed Office Voice Mail manual

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Table of contents for the manual

  • Page 1

    Services Mobility Contact Center s IP T elephony A v a y a Distribut ed Office v o ic e mail Quick Refer ence Guide 03-6 0210 8 Issue 2 May 200 8 This guide explains how to use Av aya Distributed Office voice mail. Logging in from an onsit e location 1. Enter the Distributed Office voice mail exten sion, ____, to acces s the voice mail system. 2. I[...]

  • Page 2

    2 avaya.co m Options After you log in, choose an option: Yo u r m e s s a g e s About message ca tegories Y ou can assign Priority , Private, and Return Receipt categories to messages you send. • Priority messages are heard first when listening to new messages. • Y ou cannot forward Private messages. • Return Receipt messages notify you when [...]

  • Page 3

    3 Respon din g to m essag es 1. After the recorded message plays, press 1 to respond to the recorded message. 2. Choose an option: - T o reply to the sender by voice mail, press 1 . Go to step 3. Note: the sender must have a mailbox in the system. - T o forward the recorded message, press 2 . Go to step 5 . - T o call to an internal sender back, pr[...]

  • Page 4

    4 avaya.co m 6. Choose an option: - Enter the extension of an a recipient, then press # . - T o use your Personal Mailing Lists, press *5 Then enter the Mailing List number (from 1 to 10). Then press # . - T o use the Directory , press *2 . (See Using the Directory to find an extension by name) - T o delete the last entry , press *3 . Repeat Step 6[...]

  • Page 5

    5 - T o play back your greeting, press 23 . - T o re-record your greeting, press 21 . - T o delete the greeting you just recorded, press *3 . Creating mai ling lists Use Mailing Lists to send messages to multiple mailboxes without entering each extension individually . Y ou can have up to 10 Mailing Lists. Each list can include up to 50 mail boxes.[...]

  • Page 6

    6 avaya.co m 4. Chose an option: - Note: Not all of these options may be available on your system. - T o select the primary language (Mailbox language 1), press 1 . - T o select the secondary language (Mailbox language 2), press 2 . - T o select the primary language TTY (Mailbox language 1), press 3 . - T o select the secondary language TTY (Mailbo[...]

  • Page 7

    7 - T o disable TTY support, press 2 . 5. The new status is announced. Using Outcalling About Outcalling With Outcalling, voice mail calls the numbers which you have programmed to signal that a new message has arrived in your mail box. Y ou c an use Outc alling for all messages or just for Priority messages if your mailbox has o utcalling permissi [...]

  • Page 8

    avaya.com COM MU N IC A T IO NS A T THE HEART OF BUSINESS Legal disclaimer For full legal page information, please see the documents, Avaya Support Notices for Software Documentation, 03- 600758, and Avaya Support Notices for Hardware Documentation , 03 -600759. These documents can be accessed on the W eb site, s upport.avaya.com . On the W eb site[...]