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Avaya 15-601067 manual

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Table of contents for the manual

  • Page 1

    IP Office Embedded V oicemai l Installation Guide 15-601067 Issue 4 (25 May 2006)[...]

  • Page 2

    Page 2 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office © 2006 Avaya Inc. All Rights Reserved. Notice W hile reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to t[...]

  • Page 3

    Embedded Voice mail Installat ion Guide Page 3 IP Office 15-601067 Issue 4 (25 May 2006) T a ble Of Content s Introduct ion ................................................................................................................................ 5 Abou t thi s Gu ide ...........................................................................[...]

  • Page 4

    Embedded Voicemail Installatio n Guide Page 4 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Auto A tten dant Re mote A ccess .............................................................................................................. 33 Chan gin g Promp ts a nd Pro mpt S hor t Code s ...........................[...]

  • Page 5

    Embedded Voice mail Installat ion Guide Page 5 IP Office 15-601067 Issue 4 (25 May 2006) Introduction A bout this Guide This guide describes how to install and configure Embedded Voice mail. This guide is for Avaya professional serv ices staff, business partners, an d system inte grators but can be used by anyone who has been trained to install or [...]

  • Page 6

    Embedded Voicemail Installatio n Guide Page 6 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office[...]

  • Page 7

    Embedded Voice mail Installat ion Guide Page 7 IP Office 15-601067 Issue 4 (25 May 2006) IP Office Embedded V oicemail Overvie w IP Office Embedde d Voicemail is supported on the IP Office Small Office E dition and IP Office 406 V2 control units. Embedded v oicemail does not re quire an IP Office li cense. It prov ides basic voice mail mailbox oper[...]

  • Page 8

    Embedded Voicemail Installatio n Guide Page 8 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office What's Ne w in IP Office 3.0 There are no chan ges to Embedded Voicemail in release 3.2. The following changes w ere made in version 3.0 of IP Office.  IP406 V2 Suppo rt The IP Office IP406 V2 control unit is suppo[...]

  • Page 9

    IP Office Embedde d Voicemail Embedded Voice mail Installat ion Guide Page 9 IP Office 15-601067 Issue 4 (25 May 2006)  SNMP Disk Ful l Warning On IP Office syste ms con figured for SNM P, a disk full alarm is generated w hen the embedded voicemail memory card reache s 90% full. In additi on a critical space alarm i s generated at 98% full (99% [...]

  • Page 10

    Embedded Voicemail Installatio n Guide Page 10 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office  Maximum Simul taneous Co nnections For Small Office Editio n sy stems, this figure may be reduced w henever v oice compression channels are already in use for VoIP call suppo rt. Major Features No t Supported  User[...]

  • Page 11

    Embedded Voice mail Installat ion Guide Page 11 IP Office 15-601067 Issue 4 (25 May 2006) Inst alling Embedded V oicemail Overvie w Ensure that yo u have read and fully understood t his documentation before in stalling embedded voicemail . This will ensure that you are familiar w ith the equipment and information re quired to comp lete the installa[...]

  • Page 12

    Embedded Voicemail Installatio n Guide Page 12 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Setup Information Using the follow ing tables to gather cu stomer in formation before install ation will assist and speed up the installation process . System Setting s  Maximum Record T ime: _____________ ______ (5 to[...]

  • Page 13

    Installing Embedded Voicemail Embedded Voice mail Installat ion Guide Page 13 IP Office 15-601067 Issue 4 (25 May 2006) Hunt Group Mai lboxes See Hunt Group M ailboxes for detai ls of each feature and Mail box Configuration and Message W ait ing Indication for how to enter the v alues. Name Voicemail Code Voicemail On Users to receive group message[...]

  • Page 14

    Embedded Voicemail Installatio n Guide Page 14 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Auto A ttendant Setup  A uto A ttendant Name: _____ _______________ (Up to 12 characte rs)  Route to A uto Attendant: ________ _________ _______________ ______ ______________ _______________ ________________ _______[...]

  • Page 15

    Installing Embedded Voicemail Embedded Voice mail Installat ion Guide Page 15 IP Office 15-601067 Issue 4 (25 May 2006) Menu Actions A ction Key Transfer to Operator Normal Transfer Replay Greeting Not Defined Destination 0     1     2     3     4     5     6     7 [...]

  • Page 16

    Embedded Voicemail Installatio n Guide Page 16 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office IP406 V2 Installation The follow ing sections detail the process for insta lling and testin g embedded v oicemail for an IP40 6 V2 system. 1. Requirement s Hardware  IP Office 406 V2 con trol unit. No v oice compressio[...]

  • Page 17

    Installing Embedded Voicemail Embedded Voice mail Installat ion Guide Page 17 IP Office 15-601067 Issue 4 (25 May 2006) Small Office Embedded Voicemail Installation The follow ing sections detail the process for insta lling and testin g embedded v oicemail for a Smal l Office Edition system. 1. Requirement s Hardware  IP Office Small Office Edit[...]

  • Page 18

    Embedded Voicemail Installatio n Guide Page 18 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Configuring an IP Office for Embedded Voicemail The system con figuration for e mbedded voicema il is common to all the IP Office sy stems that supp ort embedded voicemai l memory cards. To configure an IP Office for embe[...]

  • Page 19

    Installing Embedded Voicemail Embedded Voice mail Installat ion Guide Page 19 IP Office 15-601067 Issue 4 (25 May 2006) Upgrading Prompts For IP Office 3 .0 and higher, embedded voicemail memory cards are supp lied wi th the necessary promp t files pre-installed . Previous releases required that the prompts be ini tially trans ferred using TFTP fro[...]

  • Page 20

    Embedded Voicemail Installatio n Guide Page 20 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office 9. There should be a folder for each lan guage suppo rted, for ex ample. ENG f or UK English, EN U for US English and so on. 10. Drag and d rop each of th e language folder s from the CD to the lvmail fold er on the me mo[...]

  • Page 21

    Installing Embedded Voicemail Embedded Voice mail Installat ion Guide Page 21 IP Office 15-601067 Issue 4 (25 May 2006)  For a Small O ffice Edition cont rol unit: a. Type cd G723 Fi les and press Ente r . b. Type send723.ba t followed by the IP Office's LAN 1 IP address , for example send723.bat 192.168 .42.1 . c. The batch file w ill star[...]

  • Page 22

    Embedded Voicemail Installatio n Guide Page 22 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office[...]

  • Page 23

    Embedded Voice mail Installat ion Guide Page 23 IP Office 15-601067 Issue 4 (25 May 2006) User Mailbox Configuration User Mailboxes Embedded voice mail creates a mailbox for each user on the IP Of fice system. Calls are routed to the mailb ox whenever the user 's extension is busy or does not answer w ithin the users allocated answ er interva [...]

  • Page 24

    Embedded Voicemail Installatio n Guide Page 24 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office User Mailbox Configuration 1. Start IP Office M anager and receiv e the IP Office configuration. 2. Click User to displ ay the list o f existing users. 3. Double-Cli ck the name of the re quired user. 4. Click the Voicema[...]

  • Page 25

    Embedded Voice mail Installat ion Guide Page 25 IP Office 15-601067 Issue 4 (25 May 2006) Hunt Group Mailbox Configuration Hunt Group Mailboxes Embedded voice mail creates a mailbox for each hunt group on the IP Office system . Calls are sent to the mailbox only when each avai lable group member has been rung for the group's set ring time. The[...]

  • Page 26

    Embedded Voicemail Installatio n Guide Page 26 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Hunt Group Mailbox Configuration Embedded voice mail creates a mailbox for each hunt group on the IP Office system . The group m ailbox can be configured either through the mailbox and system short codes or through the hu[...]

  • Page 27

    Hunt Group M ailbox Configuration Embedded Voice mail Installat ion Guide Page 27 IP Office 15-601067 Issue 4 (25 May 2006) Hunt Group Mailbox Access By default no user has access to a hunt group m ailbox until speci fically con figured for such acces s. Hunt group mailbox es can be accessed usin g the follo wing methods: Message Waitin g Indicatio[...]

  • Page 28

    Embedded Voicemail Installatio n Guide Page 28 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office[...]

  • Page 29

    Embedded Voice mail Installat ion Guide Page 29 IP Office 15-601067 Issue 4 (25 May 2006) Auto Attendant Configuration A uto Attendant O ve rview In addition to basi c voicemail opera tion, the IP O ffice Small Office Edition and IP O ffice 406 V2 supp ort the creation of auto attendants usin g embedded v oicemail. Up to 4 auto attenda nts are supp[...]

  • Page 30

    Embedded Voicemail Installatio n Guide Page 30 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Example Auto A ttendant Setup The follow ing process show s by example the setu p for an auto attendan t on embedded voicemail . For this example;  The customer w ants all incomin g calls to go to an auto-attendant . ?[...]

  • Page 31

    Auto Attendant Con figuration Embedded Voice mail Installat ion Guide Page 31 IP Office 15-601067 Issue 4 (25 May 2006) 8. Click the A ctions tab.  For the Key 0 row , Click the A ction box. Use the drop-dow n that appea rs to select Transfer to Operato r . Click the Des tination box . Use the drop-dow n that appears to select the re quired dest[...]

  • Page 32

    Embedded Voicemail Installatio n Guide Page 32 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office 14. Cli ck to send the con figuration change s back to the S mall Office Edi tion system. 15. Foll owing the system reb oot, you should be abl e to record p rompts for the a uto attendant usin g the short codes crea ted. [...]

  • Page 33

    Auto Attendant Con figuration Embedded Voice mail Installat ion Guide Page 33 IP Office 15-601067 Issue 4 (25 May 2006) Using Short Codes The Auto A ttendant short code featu re can be us ed to connect to a particul ar auto attendant. The Telephone Number field takes the form AA : followed by the Auto Attendant serv ice name. In the example below ,[...]

  • Page 34

    Embedded Voicemail Installatio n Guide Page 34 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office 5. Create a short code such as the follow ing example: 6. Click OK to add the new short code. 7. In the auto attendan t, select the key that the call er should use. Se t its A ction to Trans fer to Operator . Set the dest[...]

  • Page 35

    Auto Attendant Con figuration Embedded Voice mail Installat ion Guide Page 35 IP Office 15-601067 Issue 4 (25 May 2006) Cascading A u to Attendants Using an auto attenda nt short code, one auto atte ndant can be acce ssed from anothe r. For some customers this may provide added flexibility . Note that only 4 auto attenda nt services are sup ported,[...]

  • Page 36

    Embedded Voicemail Installatio n Guide Page 36 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office[...]

  • Page 37

    Embedded Voice mail Installat ion Guide Page 37 IP Office 15-601067 Issue 4 (25 May 2006) Miscellaneous Short Codes Embedded voice mail supports many of the same short codes ava ilable for Voice mail Lite and Voic email Pro. Default Short Codes The follow ing default system short co des can be used wi th embedded voicemail.  Collect Messages : *[...]

  • Page 38

    Embedded Voicemail Installatio n Guide Page 38 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office  Voicemail On/Vo icemail Off These two features switch the div ersion of calls to the user or group mailbox on/off. No telephone number is re quired for either of these features.  Voicemail Ringbac k On/Off These tw[...]

  • Page 39

    Embedded Voice mail Installat ion Guide Page 39 IP Office 15-601067 Issue 4 (25 May 2006)  Voicemail Collec t Allows access to a mailbox to collect o r leave me ssages. The mail box and action a re determined by the associated tel ephone number . This takes the form "? Name " for message collectio n and "# Name " for leav ing[...]

  • Page 40

    Embedded Voicemail Installatio n Guide Page 40 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Remote Access For this section, w e define Remo te Mailb ox Access as:  Accessing a mail box from an ex tension that does not match the mailbox number.  External call er access to v oicemail to collect mess ages fro[...]

  • Page 41

    Embedded Voice mail Installat ion Guide Page 41 IP Office 15-601067 Issue 4 (25 May 2006) Backing Up and Restoring Messages The messages on the memory card used for emb edded voi cemail can be backed up a nd restored. Note however that restora tion is a compl ete restore, ove rwriting the current mailbox messa ges and greetin gs. It is not possible[...]

  • Page 42

    Embedded Voicemail Installatio n Guide Page 42 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Loading Other Files onto the Memory Card The Compact Flash memory card used with the Smal l Office Edition and IP406 V2 sy stems can be used to store files other than those used for embedded voicemai l. For example it can[...]

  • Page 43

    Embedded Voice mail Installat ion Guide Page 43 IP Office 15-601067 Issue 4 (25 May 2006) Index 0 0mS PRN, 21 1 10days, 21 running, 21 1mS PRN, 21 2 24-hour, 12 uses, 12 2secs, 21 4 40mins, 21 46XXupgrade.sc r, 18 5 512MB, 8 512MB Com pact Flash, 9 512MB Mem ory, 16 512MB T ype II Compact F lash, 7 6 64MB Compac t Flash, 7, 9 8 898802799m S, 21 9 9[...]

  • Page 44

    Embedded Voicemail Installatio n Guide Page 44 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Create, 32 Auto Attendant DS S Ke y, 32 Auto Attendant Sp eed Dial, 32 Custom Short Co des, 37 Adding, 37 D Dan, 10 Danish, 10 Default Short Cod es, 37 Defined, 12, 29 Depending, 21 IP Office, 21 Destination, 30, 32, 35, [...]

  • Page 45

    Index Embedded Voice mail Installat ion Guide Page 45 IP Office 15-601067 Issue 4 (25 May 2006) IP Office 3.0 Adm inistrator App lication, 19 Memor y Card, 17 Install, 16, 17 Memor y Expansion Card, 1 6, 17 Installation Over view, 11 Integral, 18 set, 18 Internal ringback , 9 IP, 19, 42 IP 401 2.1, 21 IP 406 V2 Mem ory Card, 1 6 IP Office, 7, 8, 10[...]

  • Page 46

    Embedded Voicemail Installatio n Guide Page 46 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office N Name, 30, 32, 34, 37, 38 Name, 32 Name.x, 34, 37 New, 32, 33 Night Service Dest ination, 30 Night Service T ime Prof ile, 30 Nld, 10 Non-Ava ya, 42 Norm al Transfer, 12, 29, 30, 35 Destination, 35 Norm al Transfer ke y [...]

  • Page 47

    Index Embedded Voice mail Installat ion Guide Page 47 IP Office 15-601067 Issue 4 (25 May 2006) TFTP Server IP Address, 19, 42 Voicemail Recept ion, 23 Setup Inform ation, 12 Short Codes, 27, 37, 40 Shortcode, 30, 33 Slot, 17 SMALL OFFICE, 17 Small Off ice Edition, 7, 9, 17, 19 , 30, 33, 42 back, 30, 33 existing, 7 rear, 17 receive, 30 voicem ail, [...]

  • Page 48

    Embedded Voicemail Installatio n Guide Page 48 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Voicemail Em ail, 9 Voicemail Lite, 7 , 18, 37 running, 7 Voicemail Off key, 38 Voicemail On, 1 2, 24, 26, 38 Voicemail On/Of f, 9, 23, 25 , 37 Voicemail On/Voicem ail Off, 37 Voicemail Pro, 7, 1 8, 24, 26, 37 Voicemail R[...]

  • Page 49

    Index Embedded Voice mail Installat ion Guide Page 49 IP Office 15-601067 Issue 4 (25 May 2006)[...]

  • Page 50

    Embedded Voicemail Installatio n Guide Page 50 Embedded Voice mail Installat ion Guide 15-601067 Issue 4 (25 May 2006) IP Office Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particula r order or contract. The company reserves the right t[...]