VeriFone 8000 manual

VeriFone Part Number DOC113EN06-A, Revision A NURIT 8000 Installation Guide[...]

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NURIT 8000 I NSTALLATION G UIDE 3 C ONTENT S P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

C ONTENTS 4 NURIT 8000 I NSTALLATION G UIDE Environmental, Regulatory, and Performance Sp ecifications . . . . . . . . . . . . . . 29 Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 User Interactions and Responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 C HAPTER 4 M[...]

NURIT 8000 I NSTALLATION G UIDE 5 P REFACE Use this guide as the primary source of information for setting up and inst alling the NURIT 8000. Audience This guide provides a simple de scription of the NURIT 8000’ s features as well as basic information for the d evice’s inst allation and configuration. Organization This guide is organized as fol[...]

P REFACE Guide Conventions 6 NURIT 8000 I NSTALLATION G UIDE Acronym Definitions V arious acronyms are used in place of the full de finition. T able 2 present s acronyms and their definitions. The caution symbol i ndicates hardware or sof tware failure, or loss of data. The unit is not waterproof or dustproof, and is in te nded for indoor use only [...]

NURIT 8000 I NSTALLATION G UIDE 7 C HAPTER 1 Overview This chapter provides a brief description of th e NURIT 8000. NURIT 8000 The NURIT 8000 Wirless Palmto p T erminal is one of the most advanced, versatile, secure, and convenient POS terminals manufactured today . Figure 1 The NURIT 8000 T erminal Features at a Glance The following is a list of f[...]

O VERVIEW Featur es at a Glance 8 NURIT 8000 I NSTALLATION G UIDE Thermal Printer • Integrated printer uses thermal p aper • Easy-load mechanism T erminal Interface Connector • Barrel power ( POWER ) connector • Data connector Radio • Internal antenna, located under paper roll, with power supply • GSM Note: Configuration is model-depend[...]

NURIT 8000 I NSTALLATION G UIDE 9 C HAPTER 2 Setup This chapter describes t he setup procedure for NURIT 8000, in the following sections: • Selecting Location • Unpacking Ship ping Carton • Examining NURIT 8000 Features • Opening and Closing Battery/Card Comp artment Cover • Connecting Cables • Connecting the Battery • Connecting Cabl[...]

S ETUP Selecting Location 10 NURIT 8000 I NSTALLATION G UIDE • Maintain at least 22 cm (8.5 in) of clea r sp ace around the terminal in its fixed operating location, in order to assure good ventilation. Indoor Use The NURIT 8000 is designed to be operated indoors in the following manner: • Powered only by the built-in battery . • Using the AC[...]

S ETUP Unpacking Shipping C arton NURIT 8000 I NSTALLATION G UIDE 11 • Do not use the NURIT 8000 near water or in moist conditions. • Never spill any liquid on the device. • Never push objects into the de vice th rough slot s (other than those spe cifically intended for the magnetic st ripe, smart cards, SAM cards, or cable port s). • T o r[...]

S ETUP Examining NURIT 8000 Features 12 NURIT 8000 I NSTALLATION G UIDE 2 Remove all plastic wrapping from the comp onents. 3 Remove the clear protective film from the L CD screen. 4 Save the shipping carton and p acking material for future rep acking or moving of the device. Examining NURIT 8000 Features Before you continue with the installation p[...]

S ETUP Examining NURIT 8000 Features NURIT 8000 I NSTALLATION G UIDE 13 T erminal Front Panel The front panel of the NURIT 8000 terminal (see Figure 2 ) includes the followin g features: • A touch screen terminal display , backlit LCD screen. • A stylus , with an integrated stylu s storage slot . • An 18-key , telephone-style k eyp ad . • A[...]

S ETUP Opening and Closing Battery/Card Compartment Cover 14 NURIT 8000 I NSTALLATION G UIDE Opening and Closing Battery/ Card Comp artment Cover T o access the battery/card co mpartment, you have to first remove the compartment cover . T o remove the battery /card compartment cover 1 Disconnect the AC/DC power adapter from the electrical power out[...]

S ETUP Installing SIM, SA M, and SD Car ds NURIT 8000 I NSTALLATION G UIDE 15 T o replace the battery pack/card compartment cover 1 Place the NURIT 8000 face d own on a soft, smoot h surface, so as not to damage the LCD screen. Figure 5 Replacing the Bat tery/Card Comp artment Cover 2 Insert the two hinges of the battery/card comp artment cover int[...]

S ETUP Installing SIM, SA M, and SD Car ds 16 NURIT 8000 I NSTALLATION G UIDE 7 Lower the SIM/SAM cardholder onto it s base. Check that the corner of the SIM/SAM ca rd is not obstructed by the triangular protrusion at the corner of the cardholder ba se. 8 Lock the SAM cardholder by sliding t he cardholder locking clasp to the LOCK position. 9 If ne[...]

S ETUP Installing SIM, SA M, and SD Car ds NURIT 8000 I NSTALLATION G UIDE 17 5 Press down on the SD/MMC card while slid ing it into the slot, until the card snaps into place. Figure 7 Inserting the SD/MMC Card 6 If necessary , replace the battery . See Figure 9 . 7 Replace the battery/card comp artment cover . See Figure 5 . T o remove an SD/ MMC [...]

S ETUP Connecting the Battery 18 NURIT 8000 I NSTALLATION G UIDE Connecting the Battery The NURIT 8000 terminal comes with a Lithium-polymer battery . Read this section to know how to insta ll and remove the battery . Depending on your model of the NURIT 8000 terminal, the battery comp artment may be shared with the SIM, SAM, and SD cards. T o gain[...]

S ETUP Connecting the Battery NURIT 8000 I NSTALLATION G UIDE 19 4 Lift and remove the b attery . Figure 10 Removing the Battery 5 Replace the battery/card comp artment cover . See Figure 4 . Battery Maintenance • The supplied high-perfo rmance smart Lithium-polymer battery provides 7.4 VDC at 1800 mAH (minimum) capacity . • When fully discharg[...]

S ETUP Connecting the Battery 20 NURIT 8000 I NSTALLATION G UIDE Battery Charge Statu s The LED indicator on the car adapte r lig hts according to the charge st atus. Powering On and Off t he T er minal With a Battery P ack T o power on a terminal, while using a battery pack, press the ON/OFF button, on the keypad. Hold down the button until the te[...]

S ETUP Using the Printer NURIT 8000 I NSTALLATION G UIDE 21 Using the Printer An integrated thermal printer is built in to the NURIT 8000. Before you can process transactions in the NURIT 8000 that require a receipt or record, you must install paper in the printer . Loading Paper into the Printer Before using the printer , load a roll of p aper int[...]

S ETUP Using the Printer 22 NURIT 8000 I NSTALLATION G UIDE 10 Close the paper comp artment cover , pressing down firmly , until it snaps into place. Figure 13 Closing the Paper Comp artment Removing the Paper Roll From the Prin ter When a roll of pa per is finished, or if the pap er is jammed, you may have to remove the old roll in order to replac[...]

S ETUP Power Supply NURIT 8000 I NSTALLATION G UIDE 23 Power Supply The NURIT 8000 gives you the option of running the unit on battery power , or through a power adapter . The power adapter both give s power , as well as recharges the battery . For information on using the battery , see Connecting the Battery . Before connecting a power supply , di[...]

S ETUP Power Supply 24 NURIT 8000 I NSTALLATION G UIDE Car Adapter Connection The car adapter is an optional accessory . Y ou can use the car adapter to provide power to the NURIT 8000 and to charge the installed Lithium-polymer batte ry . For information on ordering a car adap ter for the NURIT 8000 terminal, see Accessories and Document ation . T[...]

S ETUP Connecting Cables NURIT 8000 I NSTALLATION G UIDE 25 Connecting Cables The NURIT 8000 has the following ports to facilit ate dif ferent types of cabling connections: • Data Connectio n • Power Supply Figure 17 NURIT 8000 Connections Dat a Connection The data ca ble is an accessory which may be ordered sep arately . For information on ord[...]

S ETUP Connecting Cables 26 NURIT 8000 I NSTALLATION G UIDE T o remove the data cable 1 T urn of f the external device t o which the base unit is connected and/or the NURIT 8000 terminal. 2 Detach the plug fro m the external device. 3 Detach the plug fro m the data port on the bottom of the terminal. 4 T urn on the NURIT 80 00 terminal. External Mo[...]

S ETUP Using the Magnetic S tripe Car d Reader NURIT 8000 I NSTALLATION G UIDE 27 Using the Magnetic St ripe Card Reader The magnetic stripe card reader is locate d at the top end of the NURIT 8000 terminal. Use the magnetic stripe car d reader with a magnetic stripe card. T o use the magnetic stripe card reader 1 Hold the card with the magnetic st[...]

S ETUP Using the Smart Card Reader 28 NURIT 8000 I NSTALLATION G UIDE Using the Smart Card Reader The EMV -compatible smart card reader is located at the bottom end of the NURIT 8000 terminal. Use the smart card reader with a smart card. T o use the smart card reader 1 Hold the smart card horizont ally , with the met al chip facing up and at the ed[...]

NURIT 8000 I NSTALLATION G UIDE 29 C HAPTER 3 S pecifications This chapter discusses power requirement s, dimensions, and ot her specifications of the NURIT 8000. S pecifications The following specifications describ e the NURIT 8000 physical and electrical characteristics. Model NURIT 8020 Power Su pply • AC/DC adapter (safety approved) Output: 9[...]

S PECIFICATIONS Envir onmental, Regulatory , and Performan ce Specifications 30 NURIT 8000 I NSTALLATION G UIDE Storage T emperature and Humidity • T emperature: -20 o C to +60 o C (-4 o F to +140 o F) • Humidity: 5-95% RH, non-condensing User Interactions and Responsibilities Reference: IEEE 1725, Section 9.2 • Do not disassemble or open cru[...]

NURIT 8000 I NSTALLATION G UIDE 31 C HAPTER 4 Maintenance and Cleaning The NURIT 8000 has no use r-serviceable part s. In order to maint ain the NURIT 8000 in proper working condition : • Keep the terminal dry and in th e cleanest possible working and storag e environment. • Do not store the terminal in extremely hot or cold areas. • Do not s[...]

M AINTENANCE AND C LEANING Cleaning the NURIT 8000 32 NURIT 8000 I NSTALLATION G UIDE • T o clean the PIN pad, use a soft, damp, lint-free clo th slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or a n alcohol-based cleaner . For best resu lts, use a V eriFone Cleaning Kit. See Accessories and Document[...]

NURIT 8000 I NSTALLATION G UIDE 33 C HAPTER 5 T roubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully insta ll and configure your NURIT 8000 d evice. If you have problems operating your NURIT 8000 device, please read through these troubleshooting examples. If the proble[...]

T ROUBLESHOOTING G UIDELINES NURIT 8000 Appears to Have No Power 34 NURIT 8000 I NSTALLATION G UIDE NURIT 8000 Appears to Have No Power If the NURIT 8000 appears to have no power: • Check all cable connections. • Check that the voltag e is reaching t he AC power outlet by connectin g a different device to this outlet. If you suspec t any type o[...]

T ROUBLESHOOTING G UIDELINES Operation with Peripher al Device Not Successful NURIT 8000 I NSTALLATION G UIDE 35 Operation with Peripheral Device Not Successful If operation with a peripheral device is not successful: • V erify that the peripheral device is properly connected to the terminal. • T ry to verify wh ether the peripher al device is [...]

T ROUBLESHOOTING G UIDELINES The Keypad Does Not Respond 36 NURIT 8000 I NSTALLATION G UIDE The Keypad Does Not Respond If the keyp ad does not respond: • Refer to user documenta tion for the particular app lication in use. • If the problem persist s, contact yo ur V e riFone distributor or service provider . An Incorrect Response or Dat a Is O[...]

NURIT 8000 I NSTALLATION G UIDE 37 C HAPTER 6 Service and Support For NURIT 8000 problems, cont act your local V eriFone representative or service provider . For NURIT 8000 product service and repair informa tion: • USA – V eriFone Service and Support Group, 1-800-834-4366, Monday - Friday , 8 A.M. - 8 P .M., Eastern time. • International –[...]

S ERVICE AND S UPPORT Accessories and Documentation 38 NURIT 8000 I NSTALLATION G UIDE • Y ou will be issued MRA number(s) and the fax will be returned to you. 5 Describe the problem(s) and pro vide the shipping address where the repaired or replaceme nt unit must be returned. 6 Keep a record of the following items: • Assigned MRA number(s). ?[...]

S ERVICE AND S UPPORT Accessories and Documentation NURIT 8000 I NSTALLATION G UIDE 39 D R A F T R E V I S I O N A . 1 Power Suppl y The AC power cord varies by country . Contact your local V eriFone representat ive or service provider to identif y the best power cord for your needs. Battery 802B-XX-MXX-BLK Cables and Adapters External Modem 80EM-X[...]

S ERVICE AND S UPPORT Accessories and Documentation 40 NURIT 8000 I NSTALLATION G UIDE[...]

NURIT 8000 I NSTALLATION G UIDE 41 I NDEX A accessories 38 battery 39 cables and adapters 39 car adapter 39 documentation 39 external modem 39 power cord 39 terminal 38 B battery ordering 39 bottom panel features 13 terminal 13 C cables connecting data 25 cables and adapters accessories 39 ordering 39 car adapter ordering 39 cleaning 31 connecting [...]

I NDEX O 42 NURIT 8000 I NSTALLATION G UIDE cleaning 31 returning a unit for rep air or replacement 37 model 29 modem specifications 29 O operation with peripheral d evice troubleshooting 35 ordering battery 39 cables and adapters 39 car adapter 39 external modem 39 power cord 39 P paper inserting 21 loading 21 removing 22 physical specifications 2[...]

I NDEX U NURIT 8000 I NSTALLATION G UIDE 43 installing 9 location 9 repair 33 , 37 replacement 37 service and support 37 specification model 29 troubleshooting 33 transa ctions troubleshooting 34 troubleshooting data 36 keypad 36 magnetic stripe card reader 35 operation with peripheral d evice 35 power 34 printer 35 paper 35 smart card reader 35 ta[...]

NURIT 8000 Installation Guide VeriFone Part Number DOC113EN06-A, Revision A Ve r i F o n e , I n c . 2099 Gateway Place, Suite 600 San Jose, CA , 951 10 USA T el: (800) V eriFone (837-4366) www .verifone.com[...]