VeriFone Vx700 manual

VeriFone Part Number 28212, Revision A V x 700 Installation Guide[...]

All rights reserved. No part of the contents of this document ma y be reproduced or transmitted in any form witho ut the written permission of V eri Fone, Inc. The information con tained in this document is subject to change w ithout notice. Altho ugh V eriFone has atte mpted to ensure the accuracy of the contents of this document, this document ma[...]

V X 700 I NSTALLATION G UI DE 3 P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Target Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Document Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5[...]

4 V X 700 I NSTALLATION G UI DE[...]

V X 700 I NSTALLATION G UI DE 5 P REFACE This inst allation guide assist s machine manufacturers to properly inst all the V x 700 in terms of electrical connectivity as well a s mechanical, security , and privacy specifications. T arget Audience This document is u seful to p ayment/banking machine manufacturers/implementors. Document Organization T[...]

P REFACE Guide Conventions 6 V X 700 I NSTALLATION G UI DE Acronym Definitions V arious acronyms are used in place of the full de finition. T able 1 presents acronyms and their definitions. W ARNING W arnings point out potential incide nts where bodily injury might occur . T able 1 Acronym Definitions Acronym Definitions AES Advanced Encryption S t[...]

P REFACE Guide Conventions V X 700 I NSTALLATION G UI DE 7 SR Ship Release SRAM S tatic Random Access Memory STN Super T wis ted Nematic UI User Interface USB Universal Serial Bus VSS V eriShield Security Scripts T able 1 Acronym Definitions (continued) Acronym Definitions[...]

P REFACE Guide Conventions 8 V X 700 I NSTALLATION G UI DE[...]

V X 700 I NSTALLATION G UI DE 9 C HAPTER 1 T erminal Overview This chapter provides a brief description of th e V x 700. The V x 700 is one of V eriFone’s versatile unattended p ayment solutions set. The V x 700 is designed for manufacturers who want secure, PCI PED approved, EMV -compliant transaction payment tech nology in their own p ayment/tr[...]

T ERMINAL O VER VIEW Featur es at a Glance 10 V X 700 I NSTALLATION G UI DE The unique form factor of t he V x 700 allows it to be fitted into bill acceptor cut-outs for vending applications. It is equally su it ed for ticketing, transpor tation, kio sk, petroleum dispensing, or d rive-through restaurant deployment s. Figure 1 V x 700 overview Feat[...]

T ERMINAL O VER VIEW Featur es at a Glance V X 700 I NSTALLATION G UI DE 11 Strong Feature Set • Ensures uncompromising reliability f rom V eriFone, the worldwide leader in e-payment. • V erix-based – able to run existing applications with only minor modifications. • High-level API for easy integration. • RS-232 and USB 2.0 serial port s.[...]

T ERMINAL O VER VIEW Featur es at a Glance 12 V X 700 I NSTALLATION G UI DE[...]

V X 700 I NSTALLATION G UI DE 13 C HAPTER 2 T erminal Setup and Usage Ergonomic References T o ensure that the V x 700 is mounted in the most comfort able viewing and reach position, this section shows a series of gu ide dimensions for both st anding persons and wheelchair users. T erminal Positioning and Orient ation This section provides a genera[...]

T ERMINAL S ETUP AND U SAGE Er gonomi c Refer ences 14 V X 700 I NSTALLATION G UI DE Screen V i ewing Angle The screen viewing angles, illustrated in Figure 3 , denotes th e angle at which the screen can be viewed comfort ably . Figure 3 Screen V iewing Angles 1 10º 30º[...]

T ERMINAL S ETUP AND U SAGE Er gonomic Refer en ces V X 700 I NSTALLATION G UI DE 15 Privacy The following requirement s relates to the user ’s privacy when entering PIN. The area of visibility should be no larger than a cone t aken from the number 5 key at an angle of 45 o and covering an are a of 270 o directly in front of the user , as shown i[...]

T ERMINAL S ETUP AND U SAGE Er gonomi c Refer ences 16 V X 700 I NSTALLATION G UI DE Reach and Viewing Angle s (S tan ding Users) Refer to Figure 7 and Figure 8 for the viewing angle and reach co ntours most comfortable for a stand ing user when utilizing a p ayment machine/A TM. Figure 7 Comfort able Reach and V iewing Angle (St anding)[...]

T ERMINAL S ETUP AND U SAGE Er gonomic Refer en ces V X 700 I NSTALLATION G UI DE 17 Figure 8 shows additional reach contours for st anding users. Figure 8 Reach Contours (S tanding Users)[...]

T ERMINAL S ETUP AND U SAGE Er gonomi c Refer ences 18 V X 700 I NSTALLATION G UI DE Reach and Viewing Angles (Wheelchai r Users) Wheelchair users prefer to use and vie w operating features when facing a payment machine /A TM. They may also want to reach to the side for securit y , mobility , and privacy reasons. It is import ant that, where possib[...]

T ERMINAL S ETUP AND U SAGE Er gonomic Refer en ces V X 700 I NSTALLATION G UI DE 19 Figure 10 shows additional reach contours fo r wheelchair users. Figure 10 Reach Contours (Wheelchair Users)[...]

T ERMINAL S ETUP AND U SAGE Examine V x 700 Features 20 V X 700 I NSTALLATION G UI DE Examine V x 700 Features Before you continue with the installat ion process, familiarize yourself with the V x 700 features: Figure 1 1 V x 700 Features The V x 700 inclu des the following features: • A 128 x 64 backlit display . • 16-key Keyp ad and four Func[...]

T ERMINAL S ETUP AND U SAGE RS-232 and USB Connection s V X 700 I NSTALLATION G UI DE 21 RS-232 and USB Connections The V x 700 USB and RS-232 port s are shown in Figure 12 . Figure 12 Underside with Port Labels Connection Options The dif ferent connection options are list ed below: 1 USB connects to a host system using cable VPN 277 20-01-(R). 2 U[...]

T ERMINAL S ETUP AND U SAGE RS-232 and USB Connection s 22 V X 700 I NSTALLATION G UI DE Pin Connections The following are the possible options for cable adapters to support the peripherals for the V x 700: 1 Serial Port (COM 1): Logical Port 1 (USB Slave, Serial, Power) • 6-Wire RS232 port with TX, RX, R TS, CTS, DTR, and DCD signals. • Provid[...]

T ERMINAL S ETUP AND U SAGE RS-232 and USB Connection s V X 700 I NSTALLATION G UI DE 23 3 Serial Port (COM 2 and 3): Logical Port s 2 and 3 (USB Host, Serial) • 6-Wire RS232 port with TX, RX, R TS, CTS, DTR, and DCD signals and VSYS out. T able 4 Logical Port 2 (DOWNSTREAM) Serial connectio ns PIN RJ45 (8 W ay Connector) 1 TX 2 RX 3 RTS 4 CTS 5 [...]

T ERMINAL S ETUP AND U SAGE RS-232 and USB Connection s 24 V X 700 I NSTALLATION G UI DE 4 USB Host: Logical Ports 2 and 3 (USB Host, Serial) • 2-Wire USB Host port for external peripherals. • Both ports pro vide up to 500mA, at 5V , for external peripherals. • Devices requiring a higher current and volt age are not supported. • A connector[...]

T ERMINAL S ETUP AND U SAGE RS-232 and USB Connection s V X 700 I NSTALLATION G UI DE 25 The following figure shows the approxima te location of Pin 1 on the ports of th e V x 700: Figure 13 Approximate Location of Pin 1 COM 2 USB 2/3 COM 8 MSR SAM SDIO USB COM1 DC IN PIN 1 PIN 1 PIN 1 PIN 1 PIN 1 PIN 1 NOTE For further assist ance on the location [...]

T ERMINAL S ETUP AND U SAGE Connection to Secur e Card Reader (Optional) 26 V X 700 I NSTALLATION G UI DE Connection to Secure Card Reader (Optional) This section describes t he connection of the V x 700 to the optional smart card reader SCR710. The SCR710 Secure Card Reader V eriFone’s SCR710 is an outdoor-rated and r obust secure car d reader ,[...]

T ERMINAL S ETUP AND U SAGE Power Supply V X 700 I NSTALLATION G UI DE 27 Power Supply Not all V x 700 config urations and device context s require the use of a power supply – V eriFone ships power supplies with the V x 700 as required. If you have changed the context in wh ich the V x 700 is used o r have questions about which power supply shoul[...]

T ERMINAL S ETUP AND U SAGE Power Supply 28 V X 700 I NSTALLATION G UI DE[...]

V X 700 I NSTALLATION G UI DE 29 C HAPTER 3 S pecifications This chapter discusses power requirement s, dimensions, and ot her specifications of the V x 700. Power 9V to 28V ; 4A (option to support 45V DC) Power Co nsumpti on The V x 700 has the following power consumption modes: DC Power Pack UL, ITE listed, Class 2 power supply: Power connector d[...]

S PECIFICATIONS External Dimensi ons 30 V X 700 I NSTALLATION G UI DE[...]

V X 700 I NSTALLATION G UI DE 31 C HAPTER 4 Maintenance The V x 700 has no user-main tainable parts. Th is section discusses procedures and precautions for terminal care and maintenance. Cleaning the Te r m i n a l T o Clean the T erminal: • Slightly dampen a clean cloth with water and a drop or two of mild soap. • Wipe the V x 700 gently . •[...]

M AINTENANCE Cleaning the T erminal 32 V X 700 I NSTALLATION G UI DE[...]

V X 700 I NSTALLATION G UI DE 33 C HAPTER 5 V eriFone Service and Support For terminal problems, conta ct your local V eriFone representative or service provider . For product service and rep air information: • USA – V eriFone Service and Support Group, 1-800-V eriFone (837-4366), Monday - Friday , 8 A.M. - 8 P .M., Eastern time. • Internatio[...]

V ERI F ONE S ERV ICE AND S UPPORT Accessories 34 V X 700 I NSTALLATION G UI DE c Complete the Inquiry Cont act Form at http://www .verifone.com/aboutus/ contact/cont act_form.cfm . • Address the Subject box with “T o V eriFone MRA Dept.” • Reference the model and p art number in the Note box. 3 Describe the problem(s). 4 Provide the shippi[...]

V ERI F ONE S ERVICE AND S UPPORT Accessories V X 700 I NSTALLATION G UI DE 35 Dat a Cables 27720-01-(R) Host USB 08448-03-(R) Ethernet Adapter 27716-01-(R) Host RS-232 27712-01-(R) MDB interface 27718-01-(R) SCR710 Card Reader 27717-01-(R) USB Application[...]

V ERI F ONE S ERV ICE AND S UPPORT Accessories 36 V X 700 I NSTALLATION G UI DE[...]

V X 700 I NSTALLATION G UI DE 37 A PPENDIX A V x 700 A TM - V ending Machine Integration This appendix shows the te rminal dimensions of the V x 700 and the proper orientation of th e terminal for installation in an A TM or V ending Machine. Te r m i n a l Dimension s This section illustrates the terminal dim ensions for V ending Machine integratio[...]

V x 700 ATM - V ending Machin e Integration 38 V X 700 I NSTALLATION G UI DE Rear T erminal Dimension s This figure illustrates the r ear te rminal dimensions. Figure 15 Rear T erminal Dimensions, wit h a close up of Earth S tud slot[...]

V x 700 A TM - V ending Machine Integration V X 700 I NSTALLATION G UI DE 39 V ending Machine Integ ration for the V x 700 This section illustrates the proper orient ation of the V x 700 terminal with a V ending Machine terminal p anel. Figure 16 V ending Machine Panel Orient ation with the V x 700 V ENDING GASKET VX700 EARTH STUD MACHINE PANEL[...]

V x 700 Installation Guide VeriFone Part Number 28212, Revision A Ve r i F o n e , I n c . 2099 Gateway Place, Suite 600 San Jose, CA , 951 10 USA T el: (800) V eriFone (837-4366) www .verifone.com[...]