VeriFone Omni 37xx manual

VeriFone Part Number 22399, Revision B V ERI X O PERATING E NVIRONMENT S OFT P AY E-P AYMENT A PPLICATI ON V ERI X D EVELOPMENT T OOLS D EVELOPER T OOLK IT V ERI S HIELD S ECURITY A RCHITE CTURE O MNI 33 XX M ULTI -A PPLICATION A PPLIANCES V ERI C ENTRE A PPLIANCE M ANAGEMENT S UITE V ERIX M ANAGEMENT M ULTI -A PP C ONDU CTO R S YSTEM M ULITPLE A P[...]

All right s rese rved. No p art of the content s of this document may be rep roduced or transmitte d in any form wit hout the w ritten permission of V eriFone, Inc. The informa tion cont ained i n this docum ent is sub ject to chang e without not ice. Althou gh V eriFo ne has attemp ted to ensu re the accuracy of the cont ents o f this do cument, t[...]

O MNI 37 XX I NSTAL LATION G UIDE 3 C ONTENT S P REFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audie nce . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Organizati on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

L IST OF F IGURES 4 O MNI 37 XX I NSTALLA TION G UIDE C HAPTER 5 VeriFone Servic e and Support Re turn ing a Ter minal for S erv ice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 9 Accessor ies and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Download Cables . . . . . . . . . .[...]

O MNI 37 XX I NSTAL LATION G UIDE 5 P REFACE This gui de is your pri mary source o f information f or setting up and inst alling the Omni 37xx family of te rminals. Audien ce This guide i s useful f or anyone inst alling and configuri ng the Omni 37xx terminal. Basic descri p ti on of the terminal featu res are also provided. Orga nizati on This gu[...]

P REFACE Conventions Used in This Guide 6 O MNI 37 XX I NSTALL ATION G UI DE ScreenText - PRE Scre enT ext for m at is us ed whil e speci fying onscreen tex t, such a s text that y ou would enter at a comman d prompt, or to pr ovide an URL. http://www.verifone.com The penc il icon i s used to highl ight im portant info rmation. RS232-type devic es [...]

O MNI 37 XX I NSTAL LATION G UIDE 7 C HAPTER 1 T erminal Overview This chapter pr ovi des a brief descrip ti on of V eriFone’s Omni 37xx family of terminals. The Omni 37xx fami ly includes Omni 3700, Omni 3740, and Omni 3750 terminals . Omni 37xx The Omni 37xx terminal serie s repr esent s the shape of things to come in e-payment . The bold er go[...]

T E RMINAL O VERVIEW Omni 37 xx 8 O MNI 37 XX I NSTALL ATION G UI DE Features and Benefit s Exceptional Ease Of Use • Bold desig n i s sleek , styli sh, and li ghtweig ht for conveni entl y handi ng termi nal to consumer for PIN entr y or other inpu t. • Intuit iv e A TM-style interf ace, large 8 line x 21 character backl it display with split [...]

O MNI 37 XX I NSTAL LATION G UIDE 9 C HAPTER 2 T erminal Setup This chapter desc ri bes terminal setup procedu re. Y ou will learn how to: • Select a location and pro tect the terminal fr om adverse Environment al Factors . See Selec t T erminal L ocat ion . • Unpa ck the shi pping carton. See Unpac k the Shipping Carton . • Examine terminal [...]

T E RMINAL S ETUP Unpack the Shi pping Carton 10 O MNI 37 XX I NSTALL ATION G UI DE Electric al Considerations • A void using this product during electric al storms. • A void locations near electri cal appliances or other de vices that c ause excessive vol tage fluct uati ons or emit electric al noise (for example, air conditi oners , electr ic[...]

T E RMINAL S ETUP Examine T e rminal Features O MNI 37 XX I NSTAL LATION G UIDE 11 4 Save the s hipping car ton and pa cking materi al for fu ture rep acking or movi ng the terminal . Examine T erminal Features Before you conti nue the ins tallat ion process notice the foll owing features of the Omni 37xx (see Figure 2 ): Figure 2 Omni 37xx T ermin[...]

T E RMINAL S ETUP Examine T erminal Featur es 12 O MNI 37 XX I NSTALL ATION G UI DE • Slow flashing green (r oughl y one flash per second) indic ates no paper in the pri nter . • Fast flashi ng green (roughly two flashes per secon d) indicates a pri nter mechanism error . • Flashing red indi cates the terminal is downl oadi ng printer-rel ate[...]

T E RMINAL S ETUP Establish T elepho ne Line Connect ions O MNI 37 XX I NSTAL LATION G UIDE 13 • Tw o RJ45-type modular jacks (ser i al port s) are f or attac hing optional peripheral devi ces. • RS232 port, icon at right , conn ects a V eriFone CR 600 check reader or other peripheral device. • Bar Code and PIN Pad port, icons at ri ght , con[...]

T E RMINAL S ETUP Instal l Paper Roll 14 O MNI 37 XX I NSTALL ATION G UI DE The internal ther mal printer uses a roll of singl e-ply , thermal-sensit ive paper 58 millimeters (2.25 inches) wide and about 25-33 meters (82-108 feet) long. T o Ins t all a Pap er Rol l 1 T urn on the termin al. The green LED indicator wil l blink on and off, indic atin[...]

T E RMINAL S ETUP Install P aper Roll O MNI 37 XX I NSTAL LATION G UIDE 15 3 If there is a p artial rol l of pa per i n the printer tr ay , remove it by l if ting it up (see Figure 6 ). Figure 6 Removing Partial Paper Roll 4 Loosen the glued leading edge of the paper , or remove the protecti ve st rip from the new roll of p aper and cut a straight [...]

T E RMINAL S ETUP Install/Rep l ace MSAM Cards 16 O MNI 37 XX I NSTALL ATION G UI DE 7 Close the co ver by gently pressi ng directl y on the p aper roll cover until it cl icks shut. Allow a small amount of p aper to extend out side the cover (see Figure 8 ). Figure 8 Closing Paper Roll Cover For p aper ordering information, refer to the Accessories[...]

T E RMINAL S ETUP Insta ll/Replac e MSAM Car ds O MNI 37 XX I NSTAL LATION G UIDE 17 Figure 9 MSAM Compar tment Door and Locki ng Screw 4 The MSAM cardholders are now accessi bl e. Each cardholder consi st s of a hinged tilt- up cover attached to a connector base. 5 T o unlock a cardhold er , slide its lo cki ng plate to the unlocked posit ion, sho[...]

T E RMINAL S ETUP Connect Optional Device(s) 18 O MNI 37 XX I NSTALL ATION G UI DE 9 Close the cardhol der by pi voting the cover back to it s connector base (see Figu re 1 1 ). 10 Lock each MSAM c ardholder by sliding it s lockin g plate, as shown by the LOCK arrow , until the plate stop s (see Figure 10 ). 11 Replace the MSAM compart men t door a[...]

T E RMINAL S ETUP Connect Optional Device(s) O MNI 37 XX I NSTAL LATION G UIDE 19 If a cable is not already co nnect ed to the smart card reader or PINp ad 501, insert the small modular plug on one end of the i nterface cabl e into the optional device’ s modular j ack. 3 Insert the large r RJ45-type connector on the other end of the PIN p ad cabl[...]

T E RMINAL S ETUP Connect T erminal Power Pack 20 O MNI 37 XX I NSTALL ATION G UI DE Figure 13 CR 600 Check Reader Connection External Printers Supported Although most Omni 37xx vari ants have an inter nal thermal printer , it may be convenient t o print larger prin t runs (for example, da il y or weekly report s) to an external printer . The Omni [...]

T E RMINAL S ETUP Connect T erminal Power Pack O MNI 37 XX I NSTAL LATION G UIDE 21 Figure 14 Omni 37xx Power Pack Connection • T o lock the connecto r into the power port, align the pl astic lock t ab so it point s up. Insert the connector , then twist it to the l eft. • T o unlock the connector , twist it to the right. 2 Insert the power ca b[...]

T E RMINAL S ETUP Routing The Cables Using W ir e Clips 22 O MNI 37 XX I NSTALL ATION G UI DE Routin g The Cable s Using Wire C lips Since the Omni 37xx termi nal i s a hand-over solution, make sur e the cables are routed loosel y . Use the two wire clip s provided with each te rminal to organize loose cables. See Figur e 15 . Figure 15 Routing Cab[...]

T E RMINAL S ETUP Magnetic Car d Reader Use O MNI 37 XX I NSTAL LATION G UIDE 23 3 When the LCD screen indicate s the tr ansaction is completed, remove th e card. Figure 16 Insert ing the Smart Card Magnetic Ca rd Reade r Use T o Conduct a Credit/Debit Card T ransaction 1 Position a magnetic car d with the stripe facing down and inward, toward the [...]

T E RMINAL S ETUP Magnetic Car d Reader Use 24 O MNI 37 XX I NSTALL ATION G UI DE[...]

O MNI 37 XX I NSTAL LATION G UIDE 25 C HAPTER 3 Specifications This chapter discus ses power requirement s, dimensions and other speci fications of the Omni 37xx ter minal. Po w e r Omni 37xx t erm i na l : 24 V DC; 1 . 5 A DC Power Pack For Non-swi tching Power Suppli es: • UL, ITE List ed, Class 2 Po wer Supply • Input r ated: 1 10 - 127V ac,[...]

S PECIFICATIONS 26 O MNI 37 XX I NSTALL ATION G UI DE[...]

O MNI 37 XX I NSTAL LATION G UIDE 27 C HAPTER 4 Maintenance The Omni 37xx has no user-maint ainable par ts. Clean ing the T erminal T o clean the terminal, use a clean cloth sli ghtl y dampened with water and a drop or two of mild soap . For stubbor n st ai ns, use alcohol or an alcohol- based cleaner . For best re sul ts, use a V erifone Cleanin g[...]

M AINTENANCE Smart Car d Reader 28 O MNI 37 XX I NSTALL ATION G UI DE[...]

O MNI 37 XX I NSTAL LATION G UIDE 29 C HAPTER 5 V eriFone Service an d Suppor t For Omni 37x x terminal probl ems, contac t your l ocal V eriFone represent ative or service prov ider . For Omni 37x x product serv ice and r epair i nformation: • USA – V eriFone Servi ce and Support Gr oup, 1-800-834-9133 , Monday - Friday , 8 A.M. - 7 P .M., EST[...]

V ERI F ONE S ERVICE AND S UP PORT Accessories and Documentation 30 O MNI 37 XX I NSTALL ATION G UI DE 5 Describe the problem(s) and prov ide the shi pping addre ss where t he rep ai red or repl acement unit must be returned. 6 Keep a record of the foll owing items: • Assigned MRA number (s). • V eriFone serial number assi gned to the Omn i 37x[...]

V ERI F ONE S ERVICE AND S UP PORT Accessories and Documentation O MNI 37 XX I NSTAL LATION G UIDE 31 T elephone Line Cord 00124-17 2.1-meter (7 -foot) telephone l ine cor d, black color , with modular RJ1 1-type connecto rs Powe r Pa ck Contact your local V eriFone distribut or to deter mine which power p ack or power cord fit s your needs. CPS057[...]

V ERI F ONE S ERVICE AND S UP PORT Accessories and Documentation 32 O MNI 37 XX I NSTALL ATION G UI DE[...]

O MNI 37 XX I NSTAL LATION G UIDE 33 C HAPTER 6 T roubleshooting Guidelines The troublesho oti ng guidelines provi ded in the following section are included to assist you in suc cessfully inst alling and conf igur ing your Omni 37xx termina l. If you have problems oper ating your Omni 37xx termina l, please read through these troubles hooting examp[...]

T ROUBLESHOOTING G UIDELINES Printe r Does Not Pr int 34 O MNI 37 XX I NSTALL ATION G UI DE • Replace the telephone cable that connects t he terminal wit h a cable you know is working correct ly . • If the probl em persi sts, cont act your local V eriFone serv ice provider for assi stanc e. Pri nter Do es Not Pr int If the printer does not work[...]

T ROUBLESHOOTING G UIDELINES Keypad Does Not Respond O MNI 37 XX I NSTAL LATION G UIDE 35 Ke yp ad Do es Not Respo nd If the keypad does not respond pro perly: • Check the LCD sc reen. If it displays the wrong character or nothing at all when you press a key , follow the step s outlined in T ransactions Fail T o Process . • If pressi ng a funct[...]

T ROUBLESHOOTING G UIDELINES T ransactions Fail T o Pr ocess 36 O MNI 37 XX I NSTALL ATION G UI DE[...]

O MNI 37 XX I NSTALLA TION G UIDE 37 I NDEX A accessori es 30 cables for opt ional peripheral s 30 document ation 31 download cables 30 ordering 31 p aper ro ll spin dle 31 power p acks 31 telephone li ne cor d 31 thermal pri nte r paper 31 V eriFone cleaning kit 31 B bar code wand connect 18 C cables ordering cabl es fo r optional peripher als 30 [...]

I NDEX 38 O MNI 37 XX I NSTALLA TION G UIDE tabl e of supported devices 18 PINpad connecting 18 power p ack AC version 31 connecting 20 DC version 31 ordering 31 printer p aper ro ll spin dle 31 troubles hooting 34 printer paper ordering 31 S service returni ng a ter minal for rep air or replacement 29 smart card reader /wr iter connecting 18 T tel[...]

Omni 37xx Installation Guide VeriFone Part Nu mber 22399, Rev ision B V ERIX O PERATING E NVIRONMENT S OFT P AY E-P AYMENT A PPLICATION V ERIX D EVELOPMENT T OOLS D EVELOPER T OOLK IT V ERI S HIELD S ECURITY A RCHITECT URE O MNI 37 XX H AND - OVER -C OUN TER M ULTI -A PPLICATION A PPLIANCES O MNI 33 XX M ULTI -A PPLICATION A PPLIANCES V ERI C ENTRE[...]