Inter-Tel Model 8520 manual

Axxess Model 8520 Phone User Guide ®[...]

[...]

1 ©Inter-T el, Inc. June 2003 printed in US Part no. 835.2616-2 M ODEL 8000 S ERIES P HONES Q UICK R EFERENCE G UIDE TO F REQUENTLY U SED F EATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed in formation on these and other features, refer to the complete instructions in the [...]

2 A NSWERING AN O UT SIDE C ALL EITHER, Lift the handset. OR, Press . OR, Press the flashing button. R EDIALING AN O UT SIDE N UMBER Select a line and press . The nu mber is automatically dialed. P LACING A C ALL ON H OLD Press (Hold) and hang up or place another call. T o return to the call, lift the handset and press the flashing bu tton. R ESPON[...]

3 T RA NSFERRING A C ALL TO AN O UTSIDE N UMBER 1. Press and select an outside line. 2. Dial the desired t elephone number . 3. W ait for an answer , announce the call, and then hang up. If the number is busy , there is no answer , or the transfer is refused, press the flashing button to ret urn to the caller . F ORWARDING C ALLS 1. Press . (Model [...]

4 If your button is not lit, access your mailbox as follows: 1. Dial the voice mail extension numb er . (Y ou hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber . 3. Enter your mailbox number and your personal passwo rd (if programmed). Then press . L ISTENING TO V OICE M AI L M ESSAGES 1. Access your m[...]

V OIC E M AIL O PTIONS Below is a summary of the options you can use when listening to messages, af ter playing messages, and when leaving messages. F EATURE C ODES P HONE S YSTEM AND V OIC E M AIL F EATURE G UIDE U SING V OICE M AIL T o access your voice mailbox: 1. Dial the V oice Mail extension number. 2. Press and enter your mailbox number . 3.[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to place your phone in Do-Not-Dist urb mode or f orward calls, either from another phone or through a special dial-up line. If you do not hear a tone af ter each step, or if you hear repeating ton es, you have made a mistake or the feature is restricted. S tart over . T o use Remote Feature [...]

i ©Inter-T el, Inc. September 2003 printe d in US FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . [...]

ii CONTENTS P AGE Performing a “Hookfl ash” During a Cal l . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Programming Y our Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Programming Direct S t ation Selection Buttons . . . . . . . . . . . . . . . . . . . . . . [...]

FINDING YOUR W A Y 1 Axxess ® Model 8520 Phone User Guide Finding Y our Way SECTION CONTENTS P AGE Wel come . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Gui de . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Y our Phone . . . . . . . .[...]

2 FINDING YOUR W A Y Axxess ® Model 8520 Phone User Guide W ELCOME Y our new Model 8520 Phone provides access to several features, each of which is described in this g uide. The About This Guide section below lists the dif ferent sec- tions in this user guide and describes the type of information you can find there. If you need to access informat [...]

FINDING YOUR W A Y 3 Axxess ® Model 8520 Phone User Guide A BOUT Y OUR P HONE Y our phone has two basic types of buttons in addition to a display and a Message Indicator lamp. • Dialpad buttons: Allow you to enter numbers and letters. • Feature buttons: Provide quick access to various phone and voice mail features. NOTE: This is the default co[...]

4 FINDING YOUR W A Y Axxess ® Model 8520 Phone User Guide Feature Button Functions The feature buttons are designed t o automate some of the commonl y-used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the bu ttons identified in th e preceding table, your phone has a Special button ( [...]

FINDING YOUR W A Y 5 Axxess ® Model 8520 Phone User Guide Display Y our Model 8520 Phone has two lines of display with 16 characters per line. When your phone is idle, this display shows your extension number , your username, the time of day , and the date. At other times, it may display reminder messages, Do-Not- Disturb (DND) messages, numbers d[...]

6 FINDING YOUR W A Y Axxess ® Model 8520 Phone User Guide Message Indicator Lamp The Message Indicator lamp (located at the top, right-hand co rner of the phone) shows the same indications as the butt on. The Message Indicator lamp flashes whenever there is a waiting message. NOTE: Because the telephone system allows fo r customization, yo ur phon[...]

FINDING YOUR W A Y 7 Axxess ® Model 8520 Phone User Guide A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el V oice Processor . W ith the voice mail application, you an d other call ers can send and receive recorded messages from any station or touchton e telephone. T o use this and other features, each user (you incl[...]

8 FINDING YOUR W A Y Axxess ® Model 8520 Phone User Guide W HAT Y OU S EE AND H EAR As you can see, your Model 85 20 Phone an d telephone system co me equipped with a lot of “bells a nd whistles.” T o help you un derstand what everything means, it is rec- ommended that you read the following informat ion befor e you use your phone: • Y our t[...]

FINDING YOUR W A Y 9 Axxess ® Model 8520 Phone User Guide S OF TWARE C OMP ATIBILITY Y our phone is compatible with syst em soft ware versions 7.0 and later . Phones using software versions 3.0 to 6.x have limi ted functionali ty in the following areas: • The button will not work; however, you can still use this feature by dial- ing the Station [...]

10 FINDING YOUR W A Y Axxess ® Model 8520 Phone User Guide[...]

GETTING ST ARTE D 11 Axxess ® Model 8520 Phone User Guide Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . 12 Adjusting Y our Phone’ s LCD Contrast . . . . .[...]

12 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide I NTRODUCTION Now that you know w hat your phone ca n do, it’ s time to start using it. In this secti on, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail mes- sages, and much more. A DJUSTING Y OUR P HONE ’ S V IEWING A NGLE Y our Model 8520 Phone has a[...]

GETTING ST ARTE D 13 Axxess ® Model 8520 Phone User Guide S ETTING U P V OICE M AIL T o begin using your voice mailbox you will need to complete a few basic set-up pro- cedures to initialize your mailbo x, customi ze your personal greeti ngs, and record your voice mail directory name. See page 47 for addition al voice mail option s. Initializing Y[...]

14 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide Recording Y our Personal Greetings Y ou can store tw o dif ferent personal greetings in your voice mai lbox: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is to tell callers why[...]

GETTING ST ARTE D 15 Axxess ® Model 8520 Phone User Guide Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change your directory name: 1. Access your mailbox as d escribed on page 32 . 2. Press to select the P[...]

16 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of an y phone. W ith your Model 8520 Phone, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Y our extension number allows other people to place interc om calls to you, with[...]

GETTING ST ARTE D 17 Axxess ® Model 8520 Phone User Guide If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • T o leave a stat ion mes sage , press and t hen hang up. • T o leave a voice mail message , press and wait for the message center to answer . (See page 31 for more message o[...]

18 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide Receiving Intercom Calls Y our phone can receive both intercom and non-handsfree intercom calls. If the hands- free feature is enabled on your phone, inte rcom calls are automatically answered. Non-handsfree intercom calls (see page 16 ) override the handsfree option. If your handsfree feat[...]

GETTING ST ARTE D 19 Axxess ® Model 8520 Phone User Guide Out side Calls W it h outside calls, y ou can talk to people who a ren’t members of your phon e system. When you make an outside call, however , you must dial any area codes or long dis- tance digits that your telephone company requires. Placing Out side Calls T o place an outside call: 1[...]

20 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide Receiving Out side Calls T o re ceive an outside call: EITHER, Lift the handset. OR, Press . Depending on how your sy stem is programmed, you may be able to press the flashing b utton instead. T o re dir ect a ringing cal l to anoth er extension or to an outside number: 1. Press and dial . [...]

GETTING ST ARTE D 21 Axxess ® Model 8520 Phone User Guide P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the R everse T ransfer (Call Pickup) featu[...]

22 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press to put the call on hold. 2. Place another intercom or outside [...]

GETTING ST ARTE D 23 Axxess ® Model 8520 Phone User Guide T RANSFERRING C ALLS Although transferring calls is considered a basic function of a phone, your Model 8520 Phone has many advanced options for this feature. W ith your phone, you can transfer to another extension, voi ce mail, or even an outside line. T o Another Extension 1. EITHER, Press[...]

24 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at another phone. For example, if the attendant transf ers a call to you but you have stepped away from your phone, you can pick up the call using another phone. T[...]

GETTING ST ARTE D 25 Axxess ® Model 8520 Phone User Guide F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber . Y [...]

26 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide Redirect Call NOTE: This feature is available only with ve rsions 5.3 and later system so ftware. The Redirect Call feature allows you to fo rward any call that is ringing on your phone without having to answer the call. NOTE: Y ou cannot redirect calls to an e xtension that is in DND or to[...]

GETTING ST ARTE D 27 Axxess ® Model 8520 Phone User Guide D ISPLAYING I NFORMATION ON Y OUR P HONE Y our Model 8520 Phone has two lines of display where you can view information, such as the date and time or the outside party’ s name/n umber . Date, T ime, Name, and Extension Number Y ou can tempo rarily display the system date and time, your us[...]

28 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide U SING A H EADSET W ith an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If your headset ha s a power-saver mode, make su re the system administrator has the Headset Connect T one flag enabled in the telephone system. If this flag is[...]

GETTING ST ARTE D 29 Axxess ® Model 8520 Phone User Guide U SING THE S PEAKER AND M ICROPHONE If you are not using a headset, you can talk handsfree using yo ur speaker and micro- phone. Y ou can also use the speakerphone for on-hoo k dialing, call monitoring, and background music. Mute Button T o mute the microphone so that you ca n hear the othe[...]

30 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speak- erphone call over a limited volume level range (typical ly the range is 1 to 3). NOTE: T o use this feature, the system admini strator or inst aller must program your phone for Enhanced[...]

GETTING ST ARTE D 31 Axxess ® Model 8520 Phone User Guide U SING THE M ESSAGE B UTTON In today’ s bu sy world, it’ s almo st guaran teed that you will cal l someone that is on another call, does not answer , or is in DND. But, with the button, you can let the other person know you called. When you leave a message, you can: • Have the called [...]

32 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Genera lly , pressing during any voice mail o peration will advance you to the next step. For exa mple, when leaving a voice mail messa ge for another voice mail [...]

GETTING ST ARTE D 33 Axxess ® Model 8520 Phone User Guide U SING V OICE M AIL M ESSAGES Once you’ve accessed you r mailbox, the system will tell you how many new an d saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc. Listening to Messages T o listen to messages: 1. Access your mailbox as d escribed [...]

34 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide 4. When the message has fini shed playing, you have the following op tions: • Press to replay the message from the beginning. • Press to reply to the message. If yo u are using version 5.1 or later soft- ware, you have the following options (earlier versions only leave voice mail messag[...]

GETTING ST ARTE D 35 Axxess ® Model 8520 Phone User Guide Undeleting Messages NOTE: This feature is available only in versio ns 5.1 and later system software. If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your[...]

36 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide Sending Messages T o send a message: 1. Access your mailbox as d escribed on page 32 . 2. Press . 3. Dial the desired mailbox number or group list num ber . 4. Press to accept the subscriber’ s name. 5. Record your message after the tone. Whil e recording, you have the following options: [...]

GETTING ST ARTE D 37 Axxess ® Model 8520 Phone User Guide Canceling Unheard Messages NOTE: This feature is available only in versio ns 5.1 and later system software. Y ou can cancel un retrieved messa ges that you have sent to individual s, but not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access your mailbox as d es[...]

38 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can use the DND feature. This halts all pages and ca lls to your phone, except queue callbacks, recalls, and di rect ring-in call s. When othe r users call your phone, they hear a r[...]

GETTING ST ARTE D 39 Axxess ® Model 8520 Phone User Guide T o enable DND: 1. Press . 2. EITHER, Dial the two-digit number correspondin g to the message you want to use. OR, Press the (high) or ( low) end of the V olum e button to scroll through the messages. 3. If desir ed, customize the second display li ne by dialing the d esired numbers or lett[...]

40 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you wi th eight short tones, and your di splay shows the messa[...]

GETTING ST ARTE D 41 Axxess ® Model 8520 Phone User Guide T o re quest a r eminder message: 1. W ith th e handset in the cradle, dial . 2. EITHER, Dial the desired two-digit number for the message that yo u want. OR, Press or to scroll through the messages. 3. While the desired message is displayed, press . 4. Enter the time you wish to receive th[...]

42 GETTING ST ARTE D Axxess ® Model 8520 Phone User Guide[...]

43 MOVING ON Axxess ® Model 8520 Phone User Guide Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Phone Configuration . . . . . . . . . . . . . . . . .[...]

44 MOVING ON Axxess ® Model 8520 Phone User Guide I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move on to th e advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely , and perform various ot her functions. S ETTING P REFERENCES Y our phone and voi c[...]

45 MOVING ON Axxess ® Model 8520 Phone User Guide Selecting a Ring T one The ability to chang e your ring t one is helpful in clo se-quartered enviro nments. If your ring tone is unique, you can quickly identify when a call is ringing on your phone. T o select the type of ring tone for your phone: 1. W ith th e handset in the cradle, dial . 2. Do [...]

46 MOVING ON Axxess ® Model 8520 Phone User Guide Changing the Language When your phone system is installed, the system admi nist rator can ch oose two o f four different languages (American English, Brit ish English, Japanese, or Spa nish) as the primary and secondary languages. Y ou can then change the display and voice mail prompts on your phon[...]

47 MOVING ON Axxess ® Model 8520 Phone User Guide V oice Mail Options Y our voice mailbox contains personal option s to allow you to customize voice mail functions. However, before you change your voice mail options, you must first ini tial- ize your mailbox (see page 13 ). Changing Y our Mailbox Password Y our password prevents unauth orized acce[...]

48 MOVING ON Axxess ® Model 8520 Phone User Guide Changing the Call Screening T ransfer Method NOTE: The Call Screening feature i s available on ly if it is enabled for you r mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or one of the following[...]

49 MOVING ON Axxess ® Model 8520 Phone User Guide Programming a Fax Destination NOTE: This feature is available only in software versions 5.1 and later . W ith the In ter-T el V oice Processor , callers can use your mailbox to send you a fax. T o use this feature, you must specify the destination fax number . T o change your Fax Destination Number[...]

50 MOVING ON Axxess ® Model 8520 Phone User Guide Programming Remote Messaging NOTE: Y our installer or system administrator must enable this feature on your voice mailbox. W ith Remote Messaging, you can program th e V oice Process or (voice mail) to call you when your mailbox receives new message s. Using a “cascade” (a series of up to nine [...]

51 MOVING ON Axxess ® Model 8520 Phone User Guide T o set up r emote messaging: 1. Access your mailbox as d escribed on page 32 . 2. Press to select the Personal Options Menu. ( If using version 5.0 or earlier softwar e, skip this step.) 3. Press . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press to set up a[...]

52 MOVING ON Axxess ® Model 8520 Phone User Guide S PEED D IALING Speed dialing allows you (and your system administrator) to store and access fre- quently dialed numbers. Each number is stored in you r phone (S tation Speed Dial) or in the phone system (System Speed Dial) and is identified by a location number . Once programmed, you can q uickly [...]

53 MOVING ON Axxess ® Model 8520 Phone User Guide Storing S tation S peed-Dial Numbers T o store a speed-dial number , use the St ation Speed-Dial Programming feature co de to program the number in a speed-dial location. Use the following table to list the numbers that you sto re in speed-dial locations 0 -9. T o store a number in a Speed-Dial loc[...]

54 MOVING ON Axxess ® Model 8520 Phone User Guide Programming St ation Speed-Dial Numbers If your phone has programmable buttons, you can program one or mo re as speed-dial buttons. After the butto n is programmed, you must select a sp eed-dial location to associate with the button. NOTE: Before you program a speed-dial b utton , you need to store[...]

55 MOVING ON Axxess ® Model 8520 Phone User Guide Dialing St ation Speed-Dial Numbers T o dial a S tation Speed-Dial number: If necessary , select an outgoing li ne. Y ou have the following options: • T o use a location number: Press or dial and then enter the desired Station Speed-Dial location number (0-9). • T o use a S tati on Speed-Dial b[...]

56 MOVING ON Axxess ® Model 8520 Phone User Guide U SING R ECORD -A-C ALL If your telephon e system is equipped w i th a V oice Processor (voice mail), you may have access to the Record-A-Call feature. If s o, you can re cord an ongoing call as a mailbox message. Y ou can then retrieve the message, just as you would any other mailbox message. T o [...]

57 MOVING ON Axxess ® Model 8520 Phone User Guide P AGING The Paging feature allows you to make an announcement thro ugh phone speakers or external speakers (if your system is equi pped with ext ernal paging equipment). T o prevent announcements from tran smitting thro ugh ev ery phone in th e system, this fea- ture uses page zones. Each zone cont[...]

58 MOVING ON Axxess ® Model 8520 Phone User Guide P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service compani es may re quire a timed hookflash (a quick hang up and release). T o generate a hookflash while using a line: Press and dial . P ROGRAMMING Y OUR F EATURE B UTTONS Depending on how your system is program med, some of [...]

59 MOVING ON Axxess ® Model 8520 Phone User Guide P ROGRAMMING D IRECT S TAT I O N S ELECTION B UTTONS A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) but- ton provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visu ally monitor the statu s of the [...]

60 MOVING ON Axxess ® Model 8520 Phone User Guide P ROGRAMMING S ECONDARY E XTENSION B UTTONS W ith the Secondary Extensio n Appearances feature, you can program various but tons on your phone (and on the Mini-D SS) to in dicate the call activity at a different exten- sion (primary phone). In addition to being able to see when a call is ringi ng, [...]

61 MOVING ON Axxess ® Model 8520 Phone User Guide U SING A CCOUNT C ODES If your teleph one system is prog rammed to use th e S tation Message Detail Recordi ng (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add informat ion to phone record repo rts that the system wi ll periodically print. There a[...]

62 MOVING ON Axxess ® Model 8520 Phone User Guide S CREENING C ALLS NOTE: This feature is a vailable only if your telephone system i s equipped with a V o ice Processor (voice mail). If your voice mailbox is p rogrammed correc tly , you can screen calls that are trans- ferred from voice mail. This allows you to accept and/ or refuse specific calls[...]

63 MOVING ON Axxess ® Model 8520 Phone User Guide T o perform a dir ectory search using your dialpad buttons: 1. W ith th e handset in the cradle, press . 2. Press for the intercom directory , for the out side directory , or for the feature directory . 3. Enter letters or numbers (up to 10 characters) as described below: • Remain in alpha numeri[...]

64 MOVING ON Axxess ® Model 8520 Phone User Guide V oice Mail Directory Whenever voice mail asks you to enter a mailbox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . The system finds the closest matching directory name based on your entry . T o p[...]

65 MOVING ON Axxess ® Model 8520 Phone User Guide P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk and forgot to put your phone in DND , don’t worry . W ith the Remote Feature Access, you ca n place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up line, you can access y[...]

66 MOVING ON Axxess ® Model 8520 Phone User Guide Remote Feature Access T o access your phone fr om another phone: 1. EITHER, Call your Direct Inward System Access nu mber (provided by your sy s- tem administrator). If required, enter your password. OR , Use any phone on the system. 2. Enter . 3. Enter your extension number . 4. Enter your passwor[...]

67 MOVING ON Axxess ® Model 8520 Phone User Guide R EQUESTING A GENT H ELP Y our telephone system may be pro grammed to support the Ag ent Help feature, which allows you to request help from a designat ed “Agent Help Extension” (usually your supervisor) duri ng a call. When your request call ring s at the Agent H elp Extension, the supervisor [...]

68 MOVING ON Axxess ® Model 8520 Phone User Guide W ORK ING IN H UNT G ROUP S Y our syst em may be programmed with “hunt gro ups.” Hunt gr oups are group s of phones that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to call anyone in the gro up (using the common extension) or a spec[...]

69 MOVING ON Axxess ® Model 8520 Phone User Guide Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the AC D hunt group at any time. While logged in, t he agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all of your ACD hunt groups at[...]

70 MOVING ON Axxess ® Model 8520 Phone User Guide When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt g[...]

GETTING ST ARTED LEARNING MORE 71 Axxess ® Model 8520 Phone User Guide Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 What the Administrators Can Do for Y ou . . . . . . . . . . . . . . . . . . . . . . . 72 Frequently Asked Qu estions (F AQs). . . .[...]

72 GETTING ST ARTED LEARNING MORE Axxess ® Model 8520 Phone User Guide I NTRODUCTION If you want to know mo re about your phone and voi ce mail system, this is the section for you. W ith additional information and an F AQ, you should be able to find answers to most of your question s. W HAT THE A DMINISTRATORS C AN D O FOR Y OU The administrator s[...]

GETTING ST ARTED LEARNING MORE 73 Axxess ® Model 8520 Phone User Guide F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your phone o r voice mailbox, refer to thi s section before you con tact your system administrator or you r local Inter-T el dealer . Q1. How [...]

74 GETTING ST ARTED LEARNING MORE Axxess ® Model 8520 Phone User Guide Q7. How do I scr oll the display scr een? A7. Press (the low end of the V olume button ) to scroll down or (the high end of the V olume button) to scroll up. Q8. Why can’ t I pr ogram a Station Speed -Dial number to the button I want? It keeps say- ing that the butt on is non[...]

GETTING ST ARTED LEARNING MORE 75 Axxess ® Model 8520 Phone User Guide D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 9200[...]

76 GETTING ST ARTED LEARNING MORE Axxess ® Model 8520 Phone User Guide G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject 376 Ans[...]

GETTING ST ARTED LEARNING MORE 77 Axxess ® Model 8520 Phone User Guide G ENERAL F EATURE C ODES (C ONTINUED ) FEA TURE NAME FEA TURE CODE NEW CODE Microphone Mute On/Off 314 Page 7 Page Receive On/Off 325 Program Baud Rate 393 Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record-A-Call 385 Redial 380 Redirect Call 33[...]

78 GETTING ST ARTED LEARNING MORE Axxess ® Model 8520 Phone User Guide NOTES[...]

79 Axxess ® Model 8520 Phone User Guide Index A Abbreviations 5 About This Guide 2 About Voice Mail 7 About Your Phone 3 Accessing Your Mailbox 32 Account Codes 61 ACD Hunt Groups 68 Adding Parties to a Conference 22 Adjusting Your Phone’s LCD Contrast 12 Adjusting Your Phone’ s Viewing Angle 12 Administrators 72 Agent Help 67 Agent IDs 68 Alp[...]

80 Axxess ® Model 8520 Phone User Guide Directories feature 62 intercom 62 name 15 outside 62 phone 62 voice mail 64 Disabling account codes 61 automatic call answer 45 background mus ic 45 cascade levels 51 group listen feature 29 hunt group calls 68 message envelope options 47 paging 57 record -a-cal l 56 system forwarding 25 time/date option 47[...]

81 Axxess ® Model 8520 Phone User Guide K Keymaps 45 L Lamps 6, 8 Language 46 Last Number Dialed/Saved 26 LCD 5 LCD Contrast 12 Leaving Messages 31 Listening to Messages 33 Logging In and Out of ACD Hun t Groups 69 M Mailbox Almost Full 32 Making and Receiving Calls 16 Making Pages 57 Manual Call Forwarding 25 Members, Hunt Gr oup 68 Message butto[...]

82 Axxess ® Model 8520 Phone User Guide Red Lamps 8 Redial 26 Redialing a Nu mber 26 Redirect Calls 18, 26 Reminder Messages 40 Remote Access Password 65 Remote Feature Access 66 Remote Messaging 50 Requesting a callback 17 a reminder message 41 Agent Help 67 Responding to a waiting call 20 Agent Help 67 Retrieving Messages 3 1 Returning feature b[...]

V OICE M AIL F LOWCHART ACCESSING YOUR MAILBOX • EITHER , Press the Mes- sage button to respond t o a message from voice mail. OR, Call the voice mail extension number , press , and enter yo ur mailbox number . • Enter your p assword and then . # SUBSCRIBER MAILBOX MENU Listen to New Message Send a Message Listen to Saved Messages Personal Opti[...]

Part No. 550.81 12 Issue 8.0, September 2003 A661/9223A[...]