Inter-Tel 8525 manual

Model 8524/8525 User Guide[...]

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1 Q UICK R EFERENCE G UIDE TO F REQUENTLY -U SED F EATURES These are the basic instructions for the most freq uently-used telephone and voice mail features for Inter -T el endpoint s. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. P LACING AN I NTERCOM C ALL 1. Press and di[...]

2 P LACING A C O NFERENCE C ALL 1. While on the first call, press an d dial to place the call on hold 2. Place an intercom or outside call. Then press and the flashing line number to place the call on hold. (If n ecessary , repeat this step to place a third call on hold.) 3. Press and dial to join all of the calls together in the conference. F ORWA[...]

3 T RANSFER RING A C ALL TO A NOTHER E XTENSION 1. EITHER, Press and dial . OR, Press , , and dial to pl ace the call on hold at the other phone. 2. Dial the desired ex tension number . 3. W ait for an answer , announce the call, and the n press to complete the transfer . If the number is busy , ther e is no answer , or the transfer i s r efused, p[...]

4 L ISTENING TO V OICE M AIL M ESSAGE S 1. Enter your mailbox as d escribed on page 3 . 2. If E-Mail Reader is en abled for your mail box, say “V oice Mail” or press . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: • Say “New” or press to listen to new messages. • Say “Saved” or pre[...]

M ESSAGE O PTIONS * Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages. * Message options var y based on media t ype. F EATURE C ODES * *Some feature cod es may not apply t o your endpoint. For a l ist of feature codes specifi c to your endpoint, co nsult the user gu[...]

R EMOTE F EATURE A CCESS Remote Feature Access allows you to chang e your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted. S tart ove[...]

Notice This Inter-T el ® user guide is released by Inter-T el, Inc. as a guide for end-users. It pro- vides information necessary to use the Mode l 8524/8525 endpoint. The contents of this user guide, which reflect current Inter-T el st andards, are subject to revision or change without notice. Some features or applications mentioned may require a[...]

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iii ©Inter-T el, Inc. April 2005 printed in US CONTENTS P AGE T a ble of Contents FINDING Y OUR W AY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Abou[...]

iv CONTENTS P AGE Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Performing a “Hookfl ash” During a Call . . . . . . . . .[...]

1 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint . . . . . . . . . . . . . . . .[...]

2 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY W ELCOME Y our new Model 8524/8525 endpoint provid es access to several features, each of which is described in this guide. The About This Guide section below lists the dif fer- ent sections in th is user guide and descr ibes the type of in formation you can find there. Because the Model[...]

3 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY A BOUT Y OUR E NDPOINT Y our Model 8524/8525 endpoint is equipped w ith several features that allow you to perform various functions. These features are discussed on the following pages. Dialp ad and Indicators 1 NUMBER: _ EARPIECE POWER _ _ _ _ _ _ _ _ _ END ST ART LCD P ANEL HEADSET J[...]

4 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY Liquid Cryst al Display (LCD) Default Line and Function Buttons LINE BU TTON DESCRIPTION (LCD) FUNCTION BUTTON DESCRIPTION (LCD) Call 1 Mute (MUTE) Call 2 Forward (FWD) Call 3 Undefined Call 4 Undefined IC (INTERCOM) Conference (CNF) Do-Not-Disturb Message (MSG) Undefined Redial (REDL) U[...]

5 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY Basic Button Functions BUTTON FUNCTION ACTION Power on Press and hold until double chirp Power off Press and hold until single chirp Answer call Press Place call Press , dial number Hang up Press Select line Press , then press , and then select line number (1-9) Adjust volume during cal[...]

6 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY M AINTENANCE AND D IAGNOSTICS The endpoints and chargers have been design ed to withstand the wear and tear of nor- mal use. However , you should avoid dro pping the endp oint or knocking it against hard surfaces. Carrying the endpoint in a hol ster or carrying case will help to protect [...]

7 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY B ATTERY P ACKS & H EADSET The following sections discuss the peripheral equipment used with the Model 8524/ 8525. Battery Packs The endpoint will need to have its batter y pack re charged periodica lly . The stan dard rechargeable endpoin t battery pack gives you two ho urs of talk[...]

8 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY The Charging St and It takes 12 to 14 hours to fully charge the battery in the Char ging Stand, longer if the endpoint is not turned off while charging. If you have a High Capacity battery (NiMH, with a green label) you cannot char ge it in the Charging S tand, you must use the Quick Cha[...]

9 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY The Model 8524/8525 Headset Inter -T el offers optional headsets for use in noisy environments or if yo u need to have y our hands free while talking on the endpoint. T o use the headset, simply plug it into the jack on the side of the endpoint. The headset is specially designed to work[...]

10 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY A BOUT V OICE M AIL V oice mail is an application that is part of the Inter-T el voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. T o use voice mail fe atures, each user (or sub- scriber) i[...]

11 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY The instructions f or many voice mail task s are identical for st andard voice mailbox and advanced mailbox users. The instruct ions for the following common mailb ox tasks are included in the Getting S tarted and Moving On sections of this guide: • Initializing your mail box (see pa[...]

12 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging system that uses industry-stan- dard protocols for co mmunicati on and messaging. EM unifies communica tion and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The EM sys[...]

13 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox , you can issue spoken commands [...]

14 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY M ODEL 8524/8525 E ND POINT S VS . T RADITIONAL T WO -L INE D ISPLAY E ND POINT S The Model 8524 and 8525 is designed to emulate an Inter -T el two-line display end- point. Some users may want to use both the Model 8524/8525 endpoint and a two-line display endpoint. The follo wing are t[...]

15 Inter-T el ® Model 8524/8525 User Guide FINDING Y O UR W AY T IP S FOR U SE As you can see, your Model 8524/8525 and telephone system come equipped with many features. T o help you understand what everything means, it is recommen ded that you read t he following information befor e you use your endpo int: End point Guidelines • Before you use[...]

16 Inter-T el ® Model 8524/8525 User Guide FINDING Y OUR W AY T elephone System Guidelines • Y our telephone system may be programmed for one o r two dial tones. Systems with two dial tones have one for inte rcom calls and one for outside calls. • Many features “time out” if you wait to o long before performing the next step . If this happ[...]

17 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Turning Your Endpoint On and Off . . . . . . . . . . . . . . . . . . . . . . 18 Setting Up Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . [...]

18 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED I NTRODUCTION Now that you know what your Model 8524/8525 endpoint can do, it’ s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. T URNING Y OUR E ND POINT O N AND O FF Power must be on to[...]

19 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Initializing Y o ur Mailbox T o access voice mail, the first thing you need to do is initialize your mailbox. This allows you to change the defau lt password for your mailbox, record your name for t he company directories, and listen to the voice mail introduct ion. T o initialize yo ur m[...]

20 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Recording Y o ur Personal Greetings Y ou can store two dif ferent personal greetings in yo ur voice mailbox: a primary and an alternate. Y ou may change or choose to use either greeting at any time. Y ou ca n then select which greeting you want played when a caller reaches your voice mail[...]

21 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED T o record/change your personal gr eeting: 1. Access your mailbox as d escribed on page 33 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press t o record or change your p ersonal greeting. 4. Do one of the following: • Say “Primary” [...]

22 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic pur pose of any en dpoint. W ith your endpoint , you can make/receive intercom and outside calls as well as make emergency calls. Intercom Calls Y our extension number allows other people to place interc om calls to you[...]

23 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED T o redir ect a ringi ng call to anot h er extension or to an outside number: 1. Press and dial . 2. Enter the extension or outside number to which y ou want to redirect the call. See page 30 for more infor mation. Out side Calls W ith outside calls, you c an talk to peop le who aren’t [...]

24 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Receiving Out side Calls T o receive an outs ide call: Press to answer the call. T o reverse transfer (pic k up) a call that is ringing or holding at a nother endpoint: 1. Press and dial . 2. Dial the extension number where the call is ringing or holding. T o redir ect a ringi ng call to [...]

25 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED P LACING C ALLS O N H OLD Y ou can place calls on hold in one of two ways: individual or system. • Individual Ho ld places the call on hold at one endpoi nt. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup (Reverse T ra[...]

26 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED P LACING C ONFERENCE C ALLS W ith the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). T o place a conference call: 1. While on the first call, press and dial to put the call on hold. 2. Place an intercom or ou[...]

27 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoi nt, your Model 8524/8525 endpoint has many advanced options for this feature. W ith your endpoint, you can transfer a call to another extensi on, voice mail, or even an outside line. T o Another E[...]

28 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint. Fo r example, if the attendant transfers a call t o you but you have stepped away from y our endpoint, you can pick up your call at another[...]

29 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED .F ORWARDING C ALLS W ith the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send in coming calls to another extension num- ber .[...]

30 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Automatic System Forwarding Automatic System Fo rwarding allows your system adminis t rator to route calls based on the type of call and the status of you r te lephone. Although you canno t program the path of a system forward, you can enable or disable th is feature on your endpoint. T o[...]

31 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED R EDIALING A N UMBER The Redial feature allows you to quick ly redial the last outside num ber you dialed. Although most endpoi nts redial the last number dialed , your system administrator can program your endpoint to redial the last number saved . T o use the Last Number Dialed featur e[...]

32 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED U SING THE M ESSAGE F EATURE In today’ s busy world, it’ s almost guaranteed that you w ill call someone that i s on another call, does not answer , or is in DND. But, with the Message feature, you can let the other person know you called. When you leave a message, you can: • Have t[...]

33 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it . NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have the Automatic S peech Recognition (ASR ) feature enabled. When ASR is enabled for y[...]

34 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken comman d or pressing a dialpad button. If yo[...]

35 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED A CCESSING V OICE M AI L M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may have t[...]

36 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED 5. When the message has finished playing, you have the following options: • Say “Replay” or press to replay the message from the begin ning. • Say “Reply” or press to reply to the message. Y ou have the following options: – Say “V oice Ma il” or press to leave a voice ma[...]

37 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Recovering Deleted V o ice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved -message queu e. Messages that are not undeleted wi[...]

38 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by access ing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail messag e (see pag e 77 ) is a recorded voice message that is attached to the e[...]

39 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED • Say “Copy” or press to copy your message to other m ailboxes. Say or enter the desired mailbox number or group list number . The system announces the name assigned to the mailbox number o r group list number . Y ou have the following options: – Say “Y es” or press to accept [...]

40 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED Canceling Unheard V o ice Mail Messages Y ou can canc el unretriev ed messages that you have sent to ind ividuals, but not mes- sages that you sent to group lists. T o cancel unheard voice mail messages: 1. Access your mailbox as d escribed on page 33 . 2. Whil e listening to the v oice m[...]

41 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED U SING D O -N OT -D ISTURB M ODE If you are away from your d esk, or if you do no t want to be disturbed, you can u se the DND feature. This halts all p ages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, they he[...]

42 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED 3. If desir ed, customize the second display lin e by entering the desired numbers o r letters as described below: • Remain in numeric mode: Press the dialpad buttons to dial the desired num- bers. If you make a mistake, you must press and start over . • Change to alphanumeric mode: P[...]

43 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED U SING R EMINDER M ESSAGES Never be late for a meeting again! W ith Reminder Messages, you can program your endpoint, up to 24 hours in advance, t o alert you at a specified time. At the pro - grammed time, the reminder me ssage signals you with eight sh ort tones, and you r dis- play sho[...]

44 Inter-T el ® Model 8524/8525 User Guide GETTING ST ARTED[...]

45 Inter-T el ® Model 8524/8525 User Guide MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

46 Inter-T el ® Model 8524/8525 User Guide MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move o n to th e advanced features. In this section, you’ll learn how to set prefer ences for your endpoint, program buttons, use directories, access your voice mailbox re motely , and perform various other func- tions. S ET[...]

47 Inter-T el ® Model 8524/8525 User Guide MOVING ON Enabling Automatic Call Answer The Automatic Call Answer feature deter mines whether or not you are automatically connected to a caller when you press . If thi s feature is enabled, you are auto- matically connected when yo u press . If it is disab led, you must first pressin g , ,and then press[...]

48 Inter-T el ® Model 8524/8525 User Guide MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox cont ains personal option s to allow you to custo mize voice mail func- tions. However , before you change your voi ce mail options, you must first initialize your mailbox (see page 19 ). NOTE: If your telephone system uses Enterpri se Messaging (EM),[...]

49 Inter-T el ® Model 8524/8525 User Guide MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length. By default, the envelope contains all of this informati[...]

50 Inter-T el ® Model 8524/8525 User Guide MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screening fe ature is available only if it is enable d for your mailbo x. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer m ethod you sel ect, calls that are tr ansferr[...]

51 Inter-T el ® Model 8524/8525 User Guide MOVING ON Programming a Fax Destina tion W ith the Inter -T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. T o change your fax destinatio n number: 1. Access your mailbox as d escribed on page 33 [...]

52 Inter-T el ® Model 8524/8525 User Guide MOVING ON Programming Remote Messaging NOTE: The Remote Messaging feature is ava ilable only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box. ALSO: The remote messaging feature is supported for voice mail messages only . If E[...]

53 Inter-T el ® Model 8524/8525 User Guide MOVING ON T o set up r emote messaging for voice mail messages (if e nabled): 1. Access your mailbox as d escribed on page 33 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press . Y ou have the following options: • Say “Primary” or press to set up a pri[...]

54 Inter-T el ® Model 8524/8525 User Guide MOVING ON S PEED D IALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Sp eed Dial) and is identified by a location number . Once programmed, you [...]

55 Inter-T el ® Model 8524/8525 User Guide MOVING ON T o store a number in a Spee d-Dial location: 1. Press and dial . 2. Dial the location code 0-9 to be programmed. 3. Enter the desired name for the speed-dial n umber to be programmed, as described below: • Alphanumeric mode: Press the dialpad buttons to enter the desired charac- ters. (Refer [...]

56 Inter-T el ® Model 8524/8525 User Guide MOVING ON Creating St ation S peed-Dial Buttons If your telephone system supports it, you can program the programmable buttons as speed-dial buttons by selecting a speed-dial number to associat e with the button. NOTE: Before you program a sp eed-dial button , yo u need to store a number in a speed-dial l[...]

57 Inter-T el ® Model 8524/8525 User Guide MOVING ON Dialing St ation Speed-Dial Numbers T o dial a S tation Speed -Dial number: If necessary , select an ou tgoing line. Y ou have the following options. • T o use a location number: Press and dial and then the desired station speed-dial location number (0 -9). • T o u se a S tation Speed-Dial b[...]

58 Inter-T el ® Model 8524/8525 User Guide MOVING ON P AGING The Paging feature allows you to make an announcement throug h endpoint speakers or external speakers (if your system is e quipped with external paging equipment). T o prevent announcements from transmitti ng through every endpo int in the system, this feature uses page zones. Each zone [...]

59 Inter-T el ® Model 8524/8525 User Guide MOVING ON P ERFORMING A “H OOKFLASH ” D URING A C ALL Certain telephone service companies may re quir e a timed hookflash (a quick hang up and release). T o generate a hookfla sh while using a line: Press and dial . NOTE: This features is known as a “Recall” in European systems. P ROGRAMMING Y OUR[...]

60 Inter-T el ® Model 8524/8525 User Guide MOVING ON U SING A CCOUNT C ODES If your tel ephone system i s programmed t o use the Station Message Detail Recording (SMDR) feature, you might be required to enter acco unt codes when you place a call. These codes add information to telephone reco rd reports that the system will periodi- cally print. Th[...]

61 Inter-T el ® Model 8524/8525 User Guide MOVING ON U SING THE D IRECTORIES W ith directories, you can use your endpoint ’ s dial pad to find names and numbers. Y o u can then use the directory information to make calls, access features, or leave voice mail messages. NOTE: If ASR is enabled for the voice mail di rectory , you can search the dir[...]

62 Inter-T el ® Model 8524/8525 User Guide MOVING ON 4. Press to view the selected name. The display will time out if the numb er is not dialed. Press to dial a number or feat ure code while it is displayed. *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondary language. **The[...]

63 Inter-T el ® Model 8524/8525 User Guide MOVING ON V o ice Mail Directory W ith the voice mail directory , subscriber s and non-subscribers can use ASR (if enabled) or dialpad di gits to search for na mes in the directory . Subsc riber names are automatically added to the directory when their mailbox is initialized. ASR may not be able to locate[...]

64 Inter-T el ® Model 8524/8525 User Guide MOVING ON T o perform a directory search: 1. Dial the voice mail number . 2. S ay “Directory” or pr ess . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 63 ). If 10 or fewer matches a r e located , you can access and brows[...]

65 Inter-T el ® Model 8524/8525 User Guide MOVING ON P ROGRAMMING R EMOTE F EATURE A CCESS If you are away from your desk an d forg ot to put your endpoint in DND, don’t worry . W ith the Remote Feature Acc ess, you can place your endpoint in DND or forward calls from any other endp oint on the system. And, if you have a special di al-up line, y[...]

66 Inter-T el ® Model 8524/8525 User Guide MOVING ON Remote Feature Access T o access your endpoint from another endpoint: 1. Press and dial . 2. Enter your extension number . 3. Enter your password follow ed by . Y ou can now use any of the following features. T o change the s tation passwo rd using Remo te Programmi ng: a. Press , , and dial . b[...]

67 Inter-T el ® Model 8524/8525 User Guide MOVING ON R EQUESTING A GENT H ELP NOTE: This feature is not supported o n pee r-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio. Y our telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designat [...]

68 Inter-T el ® Model 8524/8525 User Guide MOVING ON W ORK ING IN H UNT G ROUP S Y our system may be programmed with “hunt groups.” Hunt groups are groups of end- points that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to cal l anyone in the group (u sing the common extension) or a[...]

69 Inter-T el ® Model 8524/8525 User Guide MOVING ON Logging In and Out of ACD Hunt Groups Agents can log in to an d out of the AC D hunt group at any time. While logged in, the agent receives calls through the ACD hunt gr oup. When the a gent is logged out, calls to that ACD hunt group bypass th e agent. T o log in to all o f your ACD hunt groups[...]

70 Inter-T el ® Model 8524/8525 User Guide MOVING ON When you log in to a g roup, you may be au tomatically connect ed to a call after you hear a short ring burst. If the ACD Agent ID Automa tic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for yo ur hu[...]

71 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Using Your Advanced Mailbox . . . . . . . . . . . . . .[...]

72 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their mailbox[...]

73 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and your remote fax and e-mail messages in one conv enient location. E-mail Reader uses T ext- to-Speech (TTS) ca[...]

74 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 18 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc. Y ou can send messages to individuals and to a group of people if your voice mail administrator has progr[...]

75 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail administrator do one of the following: • Set up your mailbox (see page 18 ) • Change your e-mail passw ord for y[...]

76 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER T o enter your e-mail pa ssword (see table below): 1. Access your mailbox as described on page 33 . The system announ ces that it was unable to retrieve your e-mail and fax messages, and gives you the following options: • Say “Continue” or press to access your mailbox with out ac[...]

77 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER A CCESSING E-M AIL M ESSAGES NOTE: By default, the message l amp on your endpoi nt light s when y ou receive a new voice mail message. Althoug h the lamp can be programmed for other functions, it can- not be programmed to indicate that you have receiv ed a new e-mail message. If you ha[...]

78 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER T o access e-mail messages a nd the associat ed options: 1. Access your mailbox as d escribed on page 33 . 2. Say “E-Mail” or press to listen to yo ur e-mail messages. Then select one of the following: • Say “New” or press to listen to new messages . • Say “Saved” or pr[...]

79 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER 4. When E-Mail Reader has finished read ing the e-mail the message is marked as saved and you have the following opti ons: • Say “Replay” or press to replay the message from the begin ning. • Say “Reply” or press to reply to th e message. If the e-mail message had more than[...]

80 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By default, the message l amp on your endpoi nt light s when y ou receive a new voice mail message. Althoug h the lamp can be programmed for other functions, it can- not be programmed to indicate that you have recei ved a new fax message. When you access[...]

81 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator). The spec ified time fram e for retriev ing delet[...]

82 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type. Common en[...]

83 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip” to th[...]

84 Inter-T el ® Model 8524/8525 User Guide USING E-MAIL READER[...]

85 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 What the Administrators Can Do for Yo u . . . . . . . . . . . . . . . . . 86 Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . 87 [...]

86 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE I NTRODUCTION If you want to know more ab out your endpoi nt and voice mail syst em, this is the sec- tion for you. With additional information and F AQs, y ou should be able to find answers to most of y our questions. NOTE: Because the telephone system i s very flexible and programmabl e, [...]

87 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ) This section includes some of the most frequently asked questions. If yo u have prob- lems with your endpoi nt or mailbox, refer to thi s section before you contact your sy s- tem, voice mail, or network admini stra tor or y our local Inter-T el reseller [...]

88 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE Q8. Why don’ t the local telepho ne company star codes (i.e.*82, *69, etc.) work when I use the Outgoing Call access code to call an outside number? A8. Rather than use the Outgoing Call access code to obtain an outsid e line, you must dial a Select Line Group number before you can use th[...]

89 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE Q14. Why can’ t I use one of the featu r es described in this guide? A14. There are a few reasons why you might not be able to ac cess the feature. Some possi- ble reasons include: • Y our system software version may not su pport the feature. Check with your sys- tem administrator to see[...]

90 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS ACCESS CODE NAME ACCESS CODE NEW CODE Select Line Group 1-208 92001-92208* Auto[...]

91 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE G ENERAL F EATURE C ODES FEA TURE NAME FEA TURE CODE NEW CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up T erminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ringing C[...]

92 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE Program Buttons 397 Program S tation Password 392 Queue (Callback) Request 6 Record- A-Call 3 85 Redial 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Reverse T ransfer (C all Pick-U p) 4 Review Buttons 396 Ring Intercom Always On/Off 377 Ring [...]

93 Inter-T el ® Model 8524/8525 User Guide LEARNING MORE NOTES[...]

94 Inter-T el ® Model 8524/8525 User Gu ide LEARNING MORE[...]

95 Inter-T el ® Model 8524/8525 User Guide Index A About This Guide 2 About Voice Mail 12 About Your En dpoint 3 Accessing e-mail messages 77 fax messages 80 Accessing Your Endpoint 66 Account Codes 60 ACD Agent Wrap-Up Period 70 ACD Hunt Groups 68 Administrators 86 Advanced Mailbox using 74 voice mail flowchart 83 Agent Help 67 Agent IDs 68 Alter[...]

96 Inter-T el ® Model 8524/8525 User Guide Enabling automatic call answer 47 cascade levels 53 do-not-disturb 41 hunt group calls 68 paging 58 system forwarding 30 Ending ACD hunt group calls 70 Ending an ACD Hunt Group Call 70 Endpoint Configuration 46 Endpoint Guidelines 15 Entering account codes 60 Enterprise Messaging 12 F Fax Destination Numb[...]

97 Inter-T el ® Model 8524/8525 User Guide P Page Remove/Replace 58 Performing a “Hookflash” D uring a Call 59 Performing a Direc tory Search 61 Picking Up a Call 28 Place On Hold And Mute 24 Placing calls on hold 25 conference calls 26 intercom calls 22 outside calls 23 Primary Greeting 20 Programming cascade levels 52 date and time notificat[...]

98 Inter-T el ® Model 8524/8525 User Guide V Viewing Speed-Dial Numbers 57 Voice Mail administrator 10 messages 35 Voice Mail Flowchart advanced mailbox 83 standard mai lbox 99 Voice Mail Messages recording and se nding 38 recovering deleted 37 Voice Mail Options 48 volume levels 46 W Waiting Calls 24 Welcome 2 What the Administrato rs Can Do for [...]

V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” (See Recording Optio ns) Record “Password” Change “Envelope” Settings “T ime, Date” Message “Source” Message “Length” “All Optio[...]

Part No. 935. 4519 Issue 3, Ap ril 2005 A:46/562:A[...]