Inter-Tel 8690 manual

Model 8690 User Guide Session Initiation Pr otocol Mode[...]

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Notice This Inter-T el ® user guide is released by Inter-T el, Inc. as a guide for end-users. It pro- vides information necessary to use the Model 8 690 endpoint. The contents of t his user guide, which reflect curre nt Inter-T el standards, are subject to revi sion or change without notice. Some features or applications men tioned may require a f[...]

P RODUCT D ISPOSAL I NSTRUCTIONS This symbol indicates that the product is classified as ele ctrical or electronic equipment and should not be disposed of with other com- mercial or household waste at the en d of its working life. For appro- priate disposal a nd recycling instru ctions, cont act your local recycling authority or Inter- T el pro vid[...]

iii ©Inter-T el, Inc. March 2006 pri nted in US C O N T E N T S P A G E T able of Contents FINDING Y OUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Wel come. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

iv C O N T E N T S P A G E MOVING ON . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Setting End point Preferences . . . . . . . . . . . . . . [...]

1 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Finding Y our Way SECTION CONTENTS P AGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint . . . . . . . . . . . . . .[...]

2 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y W ELCOME Y our new Model 8690 endpoint provides access to several features, each of which is described in this gui de. The Inter-T el m ulti-protocol endpoint s support tw o different modes of netw ork protocols, and can operat e in either Inter-T el Protocol (I TP) mode or Sessio[...]

3 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY A BOUT Y OUR E ND POINT Y our Model 8690 is a desk top endpoint th at uses the technology av ailable with a Per- sonal Data Assistant (PDA). The operating system on the endpoint is a customized version of Microsoft ® Windows ® CE .NET 4.2. The Model 8690 has a Liquid Crys tal Disp[...]

4 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y End point Connectors Y our Model 8690 endpoint has various conn ectors that are required for an IP end- point. T wo light-emitting diodes (LEDs) on th e PC ports and LAN/Power jack indi- cate link status and the speed of the connections. The ports and connectors on the Model 8690 [...]

5 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Optional USB Devices Y ou can connect a standard USB device to your Model 8690 end point using a stan- dard USB cable (not included ) connected to the USB host port on the back of the end- point (see page 4 ). The operating system will automatically detect the device when the endpoi[...]

6 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Reset Button If your endpoint is equipped with a reset button on the back, pressing it immediat ely shuts down the operating syst em and any applications that are currently running on the endpoint, the screen goes blank, and the default settings are restored. After a few moments t[...]

7 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY T ELEPHONE I NTERFACE The Model 8690 user interface contains elemen ts that simulate a traditional Inter-T el six-line display end point. These elements allow you to place and receive calls and access telephone and voice mail features from the Model 8690 just like a conventional Int[...]

8 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Feature Buttons The feature buttons are designed t o automate some of the commonl y-used functions, such as dialing an outside number . Each of these is described in the table below . In addition to the buttons identified in the preceding table, yo ur endpoint has a Spe- cial butt[...]

9 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Display and Menu The six-line display area of the interface provides basic syst em information as well as a menu to access more advan ced endpoi nt featur es. The first line of the display con- tains the extension and name of the user . The lower four lines of the di splay contain m[...]

10 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Unified Communicator Element s Unified Communicato r (UC) is a productivity tool designed to help you man age your communication effectively . UC allows you to interact with the software through per- sonal computers, desktop endpoints, cell phones, handheld organizers, and speech[...]

11 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Interface Skins Y ou can customize your endpoint’ s appearan ce by selecting a “skin” and applying it to the interface. All skin options include navigation buttons, a display , a dialpad, and feature buttons. Skin options fo r the interface are s hown below . T o select an in[...]

12 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y A BOUT THE O PERATING S YSTEM The operating system on the Model 8690 is a customized version of Microsoft W in- dows CE .NET v4.2. Wh en you first power up yo ur endpoint, the screen remains blank for approximately 10 second s. After this period, the Windows CE .NET desktop appea[...]

13 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Input Panel The operating system incl udes an on-screen keyboard function called the Input Panel. When a feature requires you to enter characters, the Input Panel pops to the front of the screen. T o access the Input Panel, pres s the Inpu t Panel icon ( ) located in the far-right [...]

14 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y System Registry The information stored in the W indows CE .NET registry is not accessible. The regis- try contains a number of setti ngs and preferences that are saved in two separate loca- tions for backup purpo ses. T o safeguard registry settings, it is recomm ended that you s[...]

15 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY A BOUT SIP M ODE Y our endpoint all ows you to communicat e with other devices o n your network using a text-based standards protocol called Session Initiation Protocol (SIP). SIP is used for initiating interactive communication sessions, which inclu des establishing, maintain- ing[...]

16 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Inter-T e l voice mail systems support the fol lowing types of mailboxes: • Advanced Mailbox: If E-Mail Reader is enabl ed for your mailbox, you have access to voice mail, e-mail, and fax messages in your mailbox. Y ou can also cus- tomize your personal mail box options, and ac[...]

17 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Enterprise Messaging Enterprise Messaging (EM) is the Inter-T e l messaging system that uses industry-stan- dard protocols for co mmunicati on and messaging. EM unifies commun ication and messaging by providing access to voice mail, fax, and e-mail messages in your mail- box. The E[...]

18 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y Automatic S peech Recognition (ASR) Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several differ- ent levels. When ASR is enabled for your mailbox , you can issue spoken com[...]

19 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY W HAT Y OU S EE AND H EAR Y our Model 8690 endpoi nt and the telephon e system come equipped with many fea- tures. T o help you understa nd what ever ything means, it i s recommended that you read the following information before you use your endpoint: • The endpoint has a 640x48[...]

20 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y • Y our telephone system may be pro grammed for one or two dial tones. Systems with two dial tones have one for inte rcom calls and one for outside calls. • Many features “time out” if you wait too long before perform ing the next step. If this happens, you mu st hang up [...]

21 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY G UIDELINES FOR U SING THE M ODEL 8690 E ND POINT It is recommended that you read the following guidelines before using your Model 8690: • Consult your system admin istrator and your local Inte r-T el servicing company for important information about dialing em ergency services f[...]

22 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y E ND POINT B ASICS Before you begin using your endpoint, take a moment to learn how t o complete basic tasks such as adjusting the angle of the endpoint, using the speaker and the micro- phone, and using a headset. Adjusting Y our End point’ s V iewing Angle Y our Model 8690 en[...]

23 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY Using the Message Button In today’ s busy world, it’ s almost guaranteed t hat someone will call you while you are on another call, away from your work station , or in DND. When this occurs, the other party can leave a message for you. When you have received a message from anot[...]

24 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y S ETTING U P V OICE M AIL T o begin using your mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. Although voice mail displays are no t supported in SIP mode, au[...]

25 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY 6. After the tone, record your first and last name. 7. When pr ompted, do one of the foll owing: • Say “Accept” or press again to accept the name. • Say “Replay” or press to replay the name you jus t recorded. • Say “Append” or press to add to your name. • Say ?[...]

26 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y T o record/change your personal gr eeting: 1. Access your mailbox as d escribed on page 27 . 2. Say “Personal” or press to se lect the Personal Options Menu. 3. Say “Greeting” or press t o record/change your person al greeting. 4. Do one of the following: • Say “Prima[...]

27 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR WAY A CCESSING Y OUR M AILBOX If you have a message waiting in your mailbox, you m ust access your mailbox to retrieve it. Although voice mail displays are not supported in SIP mode, audio prompts are supported. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailb[...]

28 Inter-T el ® Model 8690 User Guide (SIP Mode) FINDING Y OUR W A Y D ISABLING AND E NABLING ASR If your telephone system uses Ent erprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enable d. When ASR is enabled for your mailbox, you have th e option of issuing a spoken comman d or pressing a dialpad butt[...]

29 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Getting Star ted SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Calibrating the Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Setting Backlight Options . . . . . . . . . . . . . .[...]

30 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED I NTRODUCTION Now that you know what your endpoint can do, it’ s time to start using it. In this sec- tion, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. Most of the featur es in this section do not require the end- poin[...]

31 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED S ETTING B ACKLIGHT O PTIONS T o save po wer and exte nd the life of th e di splay , you can set an option that will auto- matically shut of f the display’ s backlight. When the endpoint remains inactiv e for the specified amount of time, the display automatically go es into “sl[...]

32 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED C ONFIGURING VLAN P ORT S T o improve voice quality and security , your network administrator may place your endpoint in a V irt ual Local Area Network (VLAN). A VLAN is a network of computers that beha ve as if they are connected to the same wire, even though t hey may be physicall[...]

33 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED U SING THE S YSTEM T RAY M ENU T o access the system tray menu, pr ess the system tray icon (see page 10 ) to display the menu. Menu-accessible options are discussed throu ghout this section. Setting Options The system tray menu provides access to th e Options dialog box, which allo[...]

34 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Appearances T ab T o set or edit options on the Appea rance tab: 1. Select Specify alternate appearance to change the default skin (see page 1 1 ) . 2. Select the UC functions where you would like to u se large icons. Y ou may want to use large icons so that screen items are easier [...]

35 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Advanced T ab T o set or edit options on the Advanced tab: 1. Enable or dis able the Auto Dia l optio n. If you enable this opti on, you must pro- vide a telephone numb er . When Auto Dial is enabled the @ symbol is high- lighted. Pressing the @ symbol quickly enables/disa bles the [...]

36 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED 4. Enable or d isable the following options: • Log to file : Diagnostics are logged to a fi le stored in the My Computer folder on the endpoint. This option is ON by default. NOTE: This file is stored in an area of the file system that will be lost if you reset the endpoint. If yo[...]

37 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Adding a .NET Passport NOTE: This option is only avai lable when you are logged on to UC. Microsoft Passport is a “universal login” service that allows users to log in to many W eb sites using one account. W orking with .NET Messenger service, passport holders can also send mess[...]

38 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Auto Upgrade and Pending Upgrades Although your endpoint automa tically checks for upgrades, you can run the Auto Upgrade feature using the Advanced option on t he sy stem tray menu. If there are no new upgrades available, you will not be notified , and your endpoint will functio n [...]

39 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED St ation Password NOTE: This option is only avai lable when you are logged on to UC. The station password allows you to quickly add your endpoin t as a device to UC. T o set the station password: 1. Press the system tray icon, then select Advanced – Set S tation Password . 2. Ente[...]

40 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED I NST ALLING S OF TWARE AND F IRMWARE U PGRADES Y our endpoin t may be conf igured to down load software and fi rmware updat es from a configured server automati cally . If so, your endpoint will periodi cally check the server to see i f any updates are availab le. When an update is[...]

41 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Operating System When a new version of the op erating system is download ed, the client a pplication exits, and the upgrade ap plic ation launches. A n upgrade of the operating system takes approximately 30 minutes to complete. The upgrade application erases the existing version of [...]

42 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Inst alling a New V ersion of Sof tware or Firmware When an upgrade is available, the Software Upgrade dialog box opens, and you are prompted to install the upgrade. T o install the upgrade immediately , press OK. To install the upgrade later , you can set a reminder (see instructio[...]

43 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED M AKING AND R ECEIVING C ALLS Making and receiving calls is the basic purpose of any endpoint. W ith your Model 8690 endpoint, you can make/receive intercom and outside calls and make emer gency calls. Placing Intercom Calls Y our extension number allows other people to place interc[...]

44 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Placing Out side Calls W ith outsid e calls, you can talk to people w ho aren’t members of your telep hone sys- tem. When you make an outside call, howeve r , you must dial any area codes or long distance digits that your telephon e company requires. T o place an outside call: 1. [...]

45 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Receiving Calls When you receive an intercom or outside ca ll, you can either answer the call or redi- rect it (see page 49 ). T o receive an inter com or outsid e call, do one of the following: • Press the ANSWER menu button. • Press Answer . • Lift the handset. Instead of an[...]

46 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED P LACING C ALLS O N H OLD Y our endpoint allows you to place up to two calls on hold. T o place a call on Hold: 1. Press Hold . 2. Hang up or place another call. T o return to a call that is on hold: Lift the handset and press Hold . P LACING C ONFERENCE C ALLS W ith the Conference [...]

47 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED T RANSFERRING C ALLS Although transferring calls is considered a basic function of an endpoint, the Model 8690 endpoint has many advanced options for this feature. W ith your endpoint, you can transfer to another extension, voice mail, or even an outside line. T o Another Extension [...]

48 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED U SING R EVERSE T RANSFER The Reverse T ransfer (Call Pick Up) feature allows you to answer a call that is ring- ing or holding at anot her endpoint. Fo r example, if the attendant transfers a cal l to you but you have stepped away from your en dpoint, you can pick up the call using[...]

49 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Redirect Call The Redirect Call feature allows y ou to forward any call that i s ringing on your end- point without having to answer the call. NOTE: Y ou cannot redirect ca lls to an extension th at is in DND or to a restri cted out- side number . T o redir ect a call to an extensio[...]

50 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED A CCESSING V OICE M AIL M ESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voi ce mail messages you can access the associated options. NOTE: If your telephone system uses Enterpri se Messaging (EM), your mailbox may h[...]

51 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED 5. When the message has finished playing, you have the followi ng options: • Say “Replay” or press to replay the message from the beginning. • Say “Reply” or press to reply to the message. Y ou hav e the following options: – Say “V oice Mail” or press to leave a vo[...]

52 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Recovering Deleted V oice Mail Messages If you accidently delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrato r). Any retrieved messages are then restored to your saved -message queu e. Messages that are not undelet[...]

53 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Recording and Sending V oice Mail Messages Y ou can record and send voice mail messages by accessing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail messag e (see pag e 98 ) is a recorded voice message that is attached to [...]

54 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED • Say or enter the mailbox nu mber or group list numb er . The system announces the name assigned to the mailbox number or group l ist number . Y ou have the following options: – Say “Y es” or press to accept the subscriber ’ s name. – Say “No” or press to start over[...]

55 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED Canceling Unheard V oice Mail Messages Y ou can c ancel unretriev ed messages that you ha ve sent to individual s, but not m es- sages that you sent to group lists. T o cancel unheard voice mail messages: 1. Access your mailbox as d escribed on page 27 . 2. Whil e listening to the v[...]

56 Inter-T el ® Model 8690 User Guide (SIP Mode) GETTING ST ARTED[...]

57 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Moving On SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Setting Endpoint Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . [...]

58 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON I NTRODUCTION Now that you’ve mastered the basics, it’ s ti me to move o n to th e advanced features. In this section, you’ll learn how to program your endpoint, use the voice mail directory , access your voice mailbox remotely , and perform various other functions. The features in t[...]

59 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Selecting a Ring T one The ability to chang e your ring tone is helpful i n close-quartered environments. If your ring tone is un ique, you can quickly identify when a call is ringing on your end- point. T o select the type of ring tone for your endpoint: 1. W ith the handset in the cradle[...]

60 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON S ETTING M AILBOX P REFERENCES Y our mailbox co ntains personal opti ons to allow you to cu stomize voice mail fun c- tions. However , before you change your voi ce mail options, you must first in itialize your mailbox (see page 24 ). Althoug h voice mail displays are not supported in SIP [...]

61 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Changing the V oice Mail Message Envelope When you receive a voice mail message, th e voice mail system plays an “envelope” that can include the time and date the mess age was left, the sour ce of the message, and/or the message length. By default, the envelope contains all of this inf[...]

62 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Changing the Call Screening T ransfer Method NOTE: The Call Screeni ng feature is availabl e only if it is enabled for your mai lbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer m ethod you sel ect, calls that are tr a[...]

63 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Programming a Fax Destina tion W ith the Inter-T el voice processing system, when you specify a fax destination num- ber for your mailbox, callers can access your mailbox to send a fax to your fax machine. T o change your fax destina tion number: 1. Access your mailbox as d escribed on pag[...]

64 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON Programming Remote Messaging NOTE: The Remote Messagi ng feature is available only if it is enabled for your mail- box. Contact your voice mail administrator to see if this feature is enab led for your mail- box. ALSO: The remote messaging feature is supported for voice mail messages only [...]

65 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON T o set up r emote messaging for voice mail messages (if enabled): 1. Access your mailbox as d escribed on page 27 . 2. Say “Personal” or press to select the Personal Options Menu. 3. Say “Remote” or press . Y ou have the following options: • Say “Primary” or press to set up [...]

66 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON S CREENING C ALLS If desired, you can screen calls that are tr ansferred from voice ma il . This allows you to accept and/or refuse specific calls. Depe nding on the call screening transfer method you select (see page 62 ), calls from voice mail may be unannounced, announce only , or scree[...]

67 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON U SING THE V OICE M AIL D IRECTORY W ith the voice mail directory , subscriber s and non-subscribers can use ASR (if enabled) or dialpad buttons to search for na mes in the directory . Subscriber names are automatically added to the directory when their mailbox is initialized. ASR may not [...]

68 Inter-T el ® Model 8690 User Guide (SIP Mode) MOVING ON T o perform a directory search: 1. Dial the voice mail number . 2. S ay “Directory” or press . 3. Say the last name of the person you are searching for or pr ess the appropriate dialpad buttons to spell the name (see page 67 ). If 10 or fewer matches a r e located , you can access and [...]

69 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Using UC SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Logging On and Off of UC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Using UC Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

70 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC I NTRODUCTION In this section you’ll learn how to l og on and off of Unified Communicato r (UC) and use UC views to access advanced endpoi nt features and presence management options. NOTE: Before you use UC on your Model 8690, you must create a UC a ccount using the Web Client, which is [...]

71 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC U SING UC V IEWS This section provides instructions on ho w to use UC features and options from your Model 8690 endpoi nt. Placing a Call The most common task you can complete using UC is to place a call. Y ou can place a call using any of the following features in the UC view: • Search f[...]

72 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC U NIFIED C OMMUNICATOR V IEW The Unified Communicator view displays an icon of your current status next to your current location in the upper-left portion of the screen. The icon indicates that you are available. The icon indicates that you are unavailable. On the right side of the screen, [...]

73 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Performing a Search NOTE: Y ou must use the Web Client to use the Advanced Searc h function. ALSO: Unified Communicator will automaticall y try to eliminate duplicate results from the search results list. If the search match es an account, as well as one or more devices owned by the account[...]

74 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Device icons Indicates that the DND status for the device is currently unknown. This icon displays if the type-ahead results display a device t hat is not currently in your address book. Press this icon t o retrieve the status. The snapshot reverts back to an unknown state in approximately [...]

75 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC 4. When the search is complete , do any of the following: • T o add the search r esult to the address book or speed-dial list: a. Select the search result. b. Press Add to Address Book or Add to S peed Dial . Adding a contact to your speed dial-list autom atically adds it to your ad dress[...]

76 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Redialing a Number The Redial feature displays the last five ou tgoing cal ls (from the call log) as but tons containing information about the call. Y ou can press one of the buttons to place a return call. T o redial a number: 1. Press Unified Communicator on the endpoint display . 2. Pres[...]

77 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Wo rking With the Speed-Dial List If you have added contacts to your speed-dial list, the li st is located below the Sear ch , Redial , and Favorites buttons (the location may vary depending on the display skin used). The speed-dial list provides quick access to frequently called numbers an[...]

78 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC M ESSAGES V IEW The Messages view displays a list of voic e mail, station, and system messages. Addi- tional details are provided when pressing . The messages are listed in a table contain ing the following columns: • From: Specifies the message typ e. This co lumn also indicates the tele[...]

79 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC C ALL L IST V IEW The Call List view displays a list of your current call s. These include calls that are ringing, connected, or holding. The Call List view automatically appears any time you place or receive a call and re main active until you nav igate to a different view . When the last [...]

80 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC • Call Control Buttons: Below the call list, buttons appear that allow you to con- trol the selected call(s). If you select a call from the cal l list, the s tate of the call determines which Call Control buttons are display ed. Call Control buttons include: Places the selected call on ho[...]

81 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC T o save a new telephone number for an identified contact: 1. Select the contact type to associate w ith the number (e.g., Mobile, Home, etc.). 2. Press OK to store the numb er or Cancel to cancel. 3. Select the check box if you do not want to be prompted to save numbers in t he future. Y o[...]

82 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC T o create a confer ence call, us e one of the following options: • If you want to confer ence selected or hol ding calls : Select two or more connected or holding calls in your call list. Press . • If you want to conference all calls : W ith one call selected, press . The selected conn[...]

83 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC C ALL L OG V IEW The Call Log view allows you to view a hi story of your recent calls. For each call, you can view call details such as the call ty pe, date and time of the call, and the name and number of the person that called. If a call in the log was from another UC account or device, t[...]

84 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC • Name/Number: Displays the name and number of the caller or called party (i f available). If the name/number is not recognized, UC indicat es that the calle d party/caller is unknown. If the caller is a device or account (or a contact linked to a device or account), this column also disp[...]

85 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC T o sort the call log: 1. Press Call Log on the endpoint display . 2. Press any of the call l og columns to sort the call log by date and time, name and number , or call result. T o return a call: 1. Press Call Log on the endpoint display . 2. Double-press the icon next to the entry . 3. Se[...]

86 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Call Det ails Dialog Box The call log Details dialog box displays th e following call information: • Ty p e : Displays the call ty pe (incoming or outgoin g) with an icon (see page 80 ) and text. • Date/Time: Displays the date and time the call came in. • Name/Number: Displays the nam[...]

87 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC A DDRESS B OOK V IEW NOTE: Y ou must use the Web Client to Sync hronize your UC Address Book and to add, edit, and delete Groups. The Address Book view is where you st ore and work with your cont act information. The address book stores two types of contact s: static and linked. Linked cont[...]

88 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Filtering Address Book Cont acts The tabs located at the bott om of the Add ress Book table allow you to filter contacts. T o filter the cont act list: 1. Press Address Bo ok on the display . 2. Filter the address book contacts, using either or both of the followi ng methods: • Press the [...]

89 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC 2. Check the S tatus column for text information about the current account or device status. T o add a simple contac t to your address book: 1. Press Address Book on the endpoint display . (The list appears empt y if no con- tacts have been added.) 2. Press Add Cont act . 3. Enter t he foll[...]

90 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Adding a Linked Cont act A linked contact is connected to a UC acco unt or device in the system. Like simple contacts, linked contacts also store contact information. Unlike simple co ntacts, linked co ntacts also display real-time status in formation for the accou nt or device to which the[...]

91 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC T o access and edit address book contact information: 1. Press Address Bo ok on the interface. The Address Book view appears. 2. Press the contact you want to edit, then press Edit . Y ou can also doubl e-press the contact to enter edit mode. NOTE: This panel provides fu ll access to all of[...]

92 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC • Home: Includes the following fields: – Home Str eet Address (64-character limit) – Home Primary Phone (64-character limit) – Home S econdary Phone (64-character limit) – Home Mobile Number (64-character limit) – Home Fax Number (64-character limit) – Home Pager Number (64-ch[...]

93 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC C ALL R OUTING V IEW NOTE: Y ou must use the Web Client to set up your Call Routing rules and to create Greetings . The Call Routing view allows yo u to view and enable or di sable the call routi ng rules you created on your PC desktop using th e UC W eb Client. T o enable call routing, sel[...]

94 Inter-T el ® Model 8690 User Guide (SIP Mode) USING UC Receiving St atus Change Alert s The Status Change alert appears any time a status of someone in your UC speed-dial list changes. The alert info rmation differs as fol lows: • If the contact in your speed-dial list is a device: The alert indicates the person whose status changed and the n[...]

95 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER Using E-Mail Reader SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Using Your Advanced Mailbox . . . . . . . . . . [...]

96 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER I NTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides adv anced messaging features with the E-mail Reader feature. This section provides info rmation and instructions about a dvanced mailbox tasks for users who have E-Mail Reader enabled for their m[...]

97 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER E-M AIL R EADER F EATURES When E-Mail Reader has been enable d for your mailbox, you have the advanced mailbox. The advanced mailb ox unifies your local voice mail messages and yo ur remote fax and e-mail messages in one conv enient location. E-mail Reader uses T ext- to-Speech [...]

98 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER U SING Y OUR A DVANCED M AILBOX After you set up your mailb ox (see page 24 ), you can use personal or system greetings to let callers know if you are out of town , on a call, etc. Y ou can send messages to individuals and to a group of people if your voice mail administrator has[...]

99 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER S ETTING U P Y OUR E-M AIL P ASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail administrator does one of the following: • Set up your mailbox (see page 24 ) • Change your e-mail passw [...]

100 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER T o enter your e-mail password: NOTE: T o repeat menu instructions, say “Help” or press at any time. ALSO: If you enter an incorrect password, or if you choose to skip setting a new E-Mail Reader password, the Main Menu E-Mail Reader Count opti on (see page 103 ) is auto- ma[...]

101 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER A CCESSING E-M AIL M ESSAGES NOTE: By default, the message lamp on your endpoin t lights when y ou receive a new voice mail message. Althoug h the lamp can be progra mmed for other functions, it can- not be programmed to indicate that you have receiv ed a new e-mail message. E-[...]

102 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER T o access your e-mail with E-Mail Reader: NOTE: T o repeat menu instructions, say “Help” or press at any time. 1. Access your mailbox as d escribed on page 27 . 2. Say “E-Mail” or press to listen to yo ur e-mail messages. Then select one of the following: • Say “New[...]

103 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER NOTE: Y ou cannot forward an e-mail messa ge to a ma ilbox or group l ist. When you forward an e-mail message, the e-mail is converted to a fax and for- warded to the fax destination telephone number that you specify . • Say “Previ ous” or press to listen to the previous [...]

104 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER A CCESSING F AX M ESSAGES NOTE: By default, the me ssage lamp lights when you receive a new voi ce mail mes- sage. Although the lamp can be programme d for other functions, it cannot be pro- grammed to indicate that you have received a new fax message. When you access a fax mess[...]

105 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER R ECOVERING D ELETED M ESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time fram e (up to 24 hours, programmed by your voice mail ad minist rator). The spec ified time fr ame for retr ievi[...]

106 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER C HANGING M ESSAGE E NVELOPES When you receive a voice, fax, or e-mail message, a message “e nvelope” is played. The envelope can include the time and date the message was left, the s ource of the message, and additional information that is associated with the media type. Co[...]

107 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-M AIL READER V OICE M AIL F LOWCHART (A DVANCED M AILBOX ) Note: Options vary by media type. While the message is playing: “Back Up” “Pause” Move “Forward” “Lower” (volume) Play the “Envelope” “Higher” (volume) “Save” the Message “Delete” the Message “Skip?[...]

108 Inter-T el ® Model 8690 User Guide (SIP Mode) USING E-MAIL READER[...]

109 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE Learning More SECTION CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 What the Administrators Can Do for Yo u . . . . . . . . . . . . . . . . 110 Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . 1[...]

11 0 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE I NTRODUCTION If you want to know more about your en dpoint and voice mail system , this is the sec- tion for you. With additional information and F AQs, y ou should be able to find answers to most of y our questions. NOTE: Beca use the telephone system is very flexible an d programm[...]

111 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE F REQUENTLY A SKED Q UESTIONS (F AQ S ) This section includes some of the most frequently asked questions. If yo u have prob- lems with you r endpoint or voice mailbox, re fer to this se ction before you con tact the appropriate administrator or your local Inter-T el provider . Q1. Ho[...]

11 2 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE Q7. Can I stor e applications and dat a on my endpoint? A7. The Mounted V olume folder is the only location on the end point where data and files persist across power loss and resets. Alth ough you can store a small amount of data on the endpoint, it is strongly suggested that you st[...]

11 3 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE Q12. Why don’ t I have e-mail and fax messages in my mailbox? A12. If your mailbox is the standard voice mailbox (see page 16 ), you will not receive e- mail and fax messages in your mailbox. T o receive these types of messages, E-Mail Reader must be enabled for your mailb ox. Chec[...]

11 4 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE D EFAULT F EATURE C ODES Use the blank spaces below to enter cu stom feature codes, if necessary . O UT SIDE L INE A CCESS C ODES *These defaults may differ depending on the software version. E XTENSION N UMBERS G ENERAL F EATURE C ODES * Y ou can retrieve messages, but you cannot se[...]

11 5 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE NOTES[...]

11 6 Inter-T el ® Model 8690 User Guide (SIP Mode) LEARNING MORE[...]

11 7 Inter-T el ® Model 8690 User Guide (SIP Mode) Index A Abbreviations 9 About Tab 3 6 About This Guide 2 About Voice Mail 17 About Your En dpoint 3 Accessing e-mail messages 101 fax messages 104 Accessing Address Book Contact Infor mation 91 Accessing Your Mailbox 27 Account Icons 73 ActiveSync 4 Adding a Linked Contact 90 Adding Simple Contact[...]

11 8 Inter-T el ® Model 8690 User Guide (SIP Mode) D Default Feature Codes 114 Defaults feature codes 114 mailbox password 24 Deleting a Call Log Entry 85 Deleting a Linked Contact 90 Deleting Messages 78 Delivery Options 54 Device Icons 74 Dial Tone 20 Dial Tones 59 Dialpad Buttons 7 Disabling cascade levels 65 DND 55 group listen feature 22 mess[...]

11 9 Inter-T el ® Model 8690 User Guide (SIP Mode) G Greetings 25 Group Listen Using the Speaker 22 Guidelines for Using the Model 8690 En dpoint 15, 21 H Handset Jack 3 Headset Jack 3 Hearing Aid-Compatible (HAC ) Handset 3 Hold 46 I Initializing Your Mailbox 24 Input Panel 13 Installing Software and Fi rmware Upgrades 40 Intercom Calls 43 Inter-[...]

120 Inter-T el ® Model 8690 User Guide (SIP Mode) R Receiving incoming call alerts 94 intercom calls 44 new message alerts 93 outside calls 45 status change alerts 94 Recording and sending voice mail messages 53 personal greetin gs 25 voice mail directory name 26 Recording a Call 81 Recovering Deleted Messages 52, 105 Redial 76 Redialing a Numb er[...]

121 Inter-T el ® Model 8690 User Guide (SIP Mode) V Viewing Call Details 86 Viewing Call Routing Rules 93 Virtual Local Area Network (VLAN) 32 VLAN ID 32 Voice Mail administrator 15 messages listening to 50 Voice Mail Flowchart advanced mailbox 107 standard ma ilbox 123 Voice Mail Messages recording and sending 5 3 recovering deleted 52 Volume Lev[...]

122 Inter-T el ® Model 8690 User Guide (SIP Mode)[...]

V OICE M AIL F LOWCHART (S T ANDARD V OICE M AILBOX ) Record “Greeting” “Primary” Greeting “Alternate” Greetin g “System” Greeting (See Recording Optio ns) Record Directory “Name” (See Recording Optio ns) Record “Password” Change “Envelope” Settings “T ime, Date” Message “Source” Message “Length” “All Optio[...]

Part No. 550. 8025 Issue 1 1, March 2006 A661/9136A[...]