Inter-Tel CS-5200 manual

Inter -T el CS-5200/5400 Administrator Guide Communication Servers[...]

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V oice Mail Administrator Features If your voice mail system has Auto matic Speech Recognition (ASR) capability and it is enabled for the administrator mailbox, you can complete voice mail tasks by issuing spoken commands or by pressing dialp ad digits. Accessing the V oice Mail Administrator ’ s Mailbox — Call the voice mail access number . ?[...]

T o Program System Speed-Dial Numbers: — While on-hook, enter . — Enter the speed dial location code (00 0-999) or (0000-4999). — T o change or pr ogram the name: Enter the desired name for the speed-dial number using one of the following methods: In numeric mode, the dial pad buttons are used to enter numbers 0-9, the button is used for ente[...]

©Inter-Tel, Inc., August 2005, printed in the USA ISSUE 1.1, August 2005 CS-5200/5400 COMMUNICATION SERVERS ADMINISTRATOR GUIDE Part Number 580.800 1[...]

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NOTICE This Inter-T el ® CS-5200 /5400 Communication S ervers Administrator Guide is released by Inter-T el, Inc. as a guide for system an d voice mail administrators. It provides information necessary to properly administer the system. The contents of this guide, which reflect current Inter-T el standards, are subject to revision or change withou[...]

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Page v CONTENTS P AGE Contents INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 FCC Regulations ix Safety Regulations xii Network Security St atement xiv Document Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 “Endpoint[...]

Page vi Content s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS P AGE Administrator Procedures 21 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator Procedur es . . . . . . . . . . . . . . . . . . . . . .[...]

Page vii Contents INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 CONTENTS P AGE System Features (Continued) Call T ransfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Page viii Content s INTER-TEL ® CS-5200/5 400 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS P AGE V oice Processing Features (Con tinued ) Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 EM Directories . . . . . . . . . . . . . . . . . . . . . . . [...]

FCC Regulations INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – Augus t 20 05 Page ix FCC Regulations IMPORT ANT 1. This equipment complies wit h Part 68 of Federal Communications Commission (FCC) rules. On the side of the equipment chassis is a label that contains, among other infor- mation, the FCC registration number and rin ger e[...]

Page x FCC Regulations INTER-TEL ® CS-5200/540 0 ADMINISTRATO R GUIDE, ISSUE 1.1 – August 2005 4. The telephone company may m ake changes in its facilities, equipment, operatio ns, or procedures which may affect th e operation of this equipment. If so, the customer shall be given advance notice so that any necessa ry modifi cations can be made i[...]

FCC Regulations INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – Augus t 20 05 Page xi This equipment generates and uses radio frequen cy (RF) energy and if not installe d and used properly , that is, in strict accordance with the manufacturer ’ s instructions, may cause interfer- ence to radio and television reception. It has been [...]

Page xii Safety Regulations INTER-TEL ® CS-5200/540 0 ADMINISTRATO R GUIDE, ISSUE 1.1 – August 2005 Safety Regulations IMPORT ANT SAFETY INSTRUCTIONS The following safety information is reprin ted from UL 1459. When using your telephone equipment, basic safety precauti ons should always be followed to reduce the risk of fire, elec- tric shock, a[...]

Safety Regula tions INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – Augus t 20 05 Page xiii 11 . Never push objects of any kind into this product th rough chassis slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 12[...]

Page xiv Network Security S tat ement INTER-TEL ® CS-5200/540 0 ADMINISTRATO R GUIDE, ISSUE 1.1 – August 2005 Network Security S tatement Although no telecommun ications system or data network is enti rely secure, as long as appro- priate security measures are put in place and pr operly maintained by both the customer and the installing company [...]

Document Overvie w INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Page 1 CONTENTS P AGE Document Overview Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 “Endpoints” and “Phones” . . . . . . . . . . . . . . . . . . [...]

Document Overview INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 2 Computer Science Roots Introduction The Inter-T el CS-5200/5400 Comm unication Servers Administrator Guide contains inform a- tion that System Administrators and V oi ce Mail Administrators need to know about the Inter- T el 5000 Network Commu nicati[...]

Document Overvie w INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 System Adminis trator Page 3 Changes to Issue 1.1 In addition to the content of Issue 1.0 of the Inter-T el CS-5200/5400 Communication Servers Administrator Guide, Issue 1.1 contains new information and re lated i nstructions, an d identi- fied errors have[...]

Document Overview INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 4 Voice Mail Administrator V oice Mail Administrator V oice Mail Administrators can use special features that are not provid ed to ot her voice mail users. The mailbox designated as the Administrator mailbox has all of the standard subscriber features,[...]

Document Overvie w INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Voice Mail Administrator Page 5 • V oice Processing Featur es: The V oice Processing Features section describes Basic V oice Mail features and optional external V oice Mail options. For further details, turn to th e section. Or , if viewing the PDF versi[...]

Document Overview INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 6 Inter-Tel Reference Documents Header and Footer Guides Whether using the el ectronic PDF or the paper version, users can identify the section of the guide they are viewing by loo kin g at the header or footer of the page. The first major document top[...]

Document Overvie w INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 WARNING! Page 7 Hazard Identification an d Supplement al Information This guide uses standardized gr aphic conventions to promote safe practices, to prevent or mini- mize damage to equipment, to avoid the corruption of data, and to clarify the Inter -T el,[...]

Document Overview INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 8 CA UTION without Triangle Supplement al Information Notices, Notes, and Important messages provide supplemental i nformation about the topic being discussed. A NOTICE stipulates condition s, requirements, and/or policies relevant to the topi c under [...]

Document Overvie w INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 CAUTION without Triangle Page 9 CS Communication Server CT Computer T elephony DDI Direct Dialing Inward (DID in Europe) DHCP Dynamic Host Configuration Protocol DID Direct Inward Dialing DISA Direct Inward System Access DND Do-Not-Disturb DNIS Dialed Numb[...]

Document Overview INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 10 CAUTION without Triangle OSA Operator System Access OSI Open Systems Interconnect P2P Peer to Peer PC Personal Comp uter PCM Pulse Cod e Modulation PDA Personal Digital Assistant PDF Portable Document Format PEC Processor Expansion Card PPP Point-to[...]

Product Descriptio n INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Page 1 1 CONTENTS P AGE Product Description Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Inter -T el CS-5200/5400 Communication Servers . . . . . . . . . . . . .[...]

Product Descr ip tion INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 12 Introductio n Introduction The Inter-T el 5000 Netw ork Communic ations So luti ons platform i s a conver ged communica- tions platform designed for use in small - and medium-sized business environm ents. It provides an Internet Protocol (IP) so[...]

Product Descriptio n INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Summary of Hardware and Software Fe atures Page 13 IP Resources This guide refers frequently to the term “I P resources,” which has an important meaning in computer telephony (CT) jargon. In common Englis h usage, the word “resources” refers to a[...]

Product Descr ip tion INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 14 Licensing • CompactFlash memory card for storing system applications, custom er database, and voice mail messages • USB flash drive (thumb drive) for backin g up voice m ail prompts and messages • Support for IP , SIP , Multi-Protocol, Wir[...]

Product Descriptio n INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Inter-Tel CS-5200 Page 15 When the key is replac ed and the correct serial number is detected by the system, the audio is enabled and the reset countdown is aborted. If the system powers up without the USB security key in place, the user must reload the [...]

Product Descr ip tion INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 16 System Network Capacities IP Single-Line Adapters (IP-S LA), Single- Line Adapters (SLA), and single l ine analog phones and other endpoints. • Pocket PC SoftPhone: The Model 8601 is a SIP softphone that runs on selected Pocket PC 2002 (or lat[...]

Product Descriptio n INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Voice Processing System Application s Page 17 The data capacity of the CF determines th e amount of BVM message storage, which ranges from 30 hours with a 256 MB card to m ore than 21 1 hours with a 1 GB card. For storage of voice mail messages and greet[...]

Product Descr ip tion INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 18 Voice Processing System Applications • Automated At tendant: Automated At tendant is a progr ammable feature that provides automated cal l answering services. Cal ls can tr ansfer , forward, or directly ring in to Automated At tendant. When Au[...]

Product Descriptio n INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Voice Processing System Application s Page 19 used in the Unified Messaging faxing feature. When the request is completed, the voice processing system places a call to the caller ’ s fax machine to deliver the requested doc- uments. For information abo[...]

Product Descr ip tion INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 20 Voice Mail Networking V oice Mail Networking A voice processing system can be ins talled on any or all nodes in the user ’ s network. These voice processing systems can also be networke d together to allow a caller to leave a message on the lo[...]

Page 21 CONTENTS P AGE Administrator Procedures INTER-TEL ® CS-5200/540 0 ADM INISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Administrator Procedures Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator Phone Designation . . . . . . . . . . . . [...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 22 Introduction When programming your site’ s database, the In ter-T el-certified tech nician can program a phone’ s extension as both a Sy stem Administrator and a V oice Mail Admin istrator . Som etimes the two jobs are handled by the same[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Placing the Local System in Day or Night Mode Page 23 System Administrator Procedures W ith a System Administrator ph one, you can perform th e following procedures: • Place the local node in night or day mode • Place other network nodes in night[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 24 Placing Network Nodes in Day or Night Mode Setting System Date and T ime A System Admi nistrator can ma nually reset the system time or dat e when it is necessar y . For example, when the system is defaulted or for dayl ight-saving time. Any [...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Synchronizing Network Time Page 25 T o set the network date and time: 1. Whi le on-hook, en ter the Set Network Dat e and Time feature code (9810). Y our display shows DA TE < current date > . 2. If yo u do not need to change the date, press or[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 26 Synchronizing Network Time Programming the Dat abase Using a System Administrator Phone Any System Administrator ph one can perform database programm ing. However, programming requires a display phone, such as an Executive Displa y , Professi[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Station Programming Page 27 (Note that le tters correspo nd to the le tters printed on dialpad button s.) Japanese charac- ters are available with the standard Mult ilingual Support feature included in your soft- ware license. Japanese is programmed [...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 28 Station Prog ramming 2. If a password is required, the display shows ENTER P ASSWORD. Use the dialpad to enter your 1–8 digit password and press . (If you enter an incorrect password or do not press , the display shows INV ALID P ASSWORD .)[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Station Programming Page 29 b. Endpoint Information : This option allows you to select an Attendant for the end- point or prog ram the endpoint’ s username. T o select it, press or the ENDPOINT INFO menu button. Th e display sh ows ENTER EN DPOINT [...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 30 Station Prog ramming 8. If a system reset is required, the disp lay shows ENTER SYS RESET OP TION. Do one of the following: — Delayed Reset: Press or the DELA YED menu button to delay the reset . The dis- play shows DELA YED RESET SCHEDULED[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Endpoint Data base Programming Flowchar t Page 31 Figure 1. Endpoint Datab ase Pr ogramming Fl owchart Enter Program Database feature code 9932 Press 1 or ENDPOINT menu button ENTER DA T ABASE OPTION ENTER ENDPOINT EXTENSION Enter desired endpoint ex[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 32 System Prog ramming System Programming Y ou can use your Administrator phone to program the fo llowing system-wide information : • Define Do-Not-D isturb (DND) messages: The messages for the Do-Not-Disturb fea- ture can be reprogrammed thro[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 System Programming Page 33 • Swap extensions: An extension number can be re located (swapped) to another end- point. T o swap extensions, the two af fected endpoints must m eet the following criteria: — Both dev ices must reside on the same nod e[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 34 System Prog ramming 2.) The display shows VERIFY P ASSWORD. Enter the password exactly as you did in the step above, fo llowed by . The display returns to the ENTER SYSTEM OP TION prom pt. (If you hear reorder tones and see an error m es- sag[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 System Programming Page 35 3.) Press or ACCEPT to exit to the ENTER ENDPOINT EXTENSION prompt. The display shows U PDA TING DA T ABASE for four seconds and then DA T ABASE UPDA TED. (Or, to cancel your entry , press or CAN- CEL . The display shows NO[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 36 System Prog ramming — Delayed Reset: Press or the DELA YED menu button to delay the reset . The display shows DELA YED RESET SCHEDU LED. The system will be reset at the pre-programmed time. — Immediate Reset: Press or the IMMEDIA TE menu [...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 System Databa se Programming Flowch art Page 37 Figure 2. System Database Pr ogramming Flowchart Enter Program Database feature code 9932 Press 2 or SYSTEM menu button ENTER DA T ABASE OPTION Press 2 or P ASSWORD menu button Enter the new message usi[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 38 Trunk Progra mming T runk Programming The trunk information that can be pro gram med by an A dminist rator p hone inclu des th e follow - ing: Individual trunks: • Answer Supervision type: Answer Supervision determines whether the system sh[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Trunk Programming Page 39 T runk gr oups: • Day/Night Answer Access: Y ou can program separate lists for phones wit h allowed- answer access in day and night modes. • Day/Night Ring-In: Y ou can program separate lists of endpoints with ring-in fo[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 40 Trunk Progra mming SION OP TION, press or the POLARITY REVERSE menu button for the polar- ity-reversal supervision type. Or , press or the V ALID CALL menu button for V al id Call time r supervision. O r , press or the V ALID + POLARITY menu [...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Trunk Programming Page 41 Ring-In For Day Or Night Mode: T o progra m the endpoint that will hav e ring in for this trunk group for day mode, press or the RING-IN DA Y menu bu tton. T o program for night mode, press or the RING-IN NIGHT menu button. [...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 42 Trunk Progra mming 7. If a system reset is required, the disp lay shows ENTER SYS RESET OP TION. Do one of the following: • Delayed Reset: Press or the DELA YED menu button to delay the reset. The dis- play shows DELA YED RESET SCHEDULED. T[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Trunk Databa se Programmin g Flowchar t Page 43 Figure 3. T runk Da tabase Pr ogramming Flowchart Enter Program Database feature code 9932 Press 3 or TRUNK menu button ENTER DA T ABASE OPTION ENTER TRUNK OPTION Press 1 or INDIVIDUAL TRUNK ENTER T RUN[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 44 Trunk Database Programmin g Flowchart (Continued) T runk Database Pr ogramming Flowchart (Continued) Press 1 or ANS ACCESS DA Y menu button TOLL RESTRICTION menu button Press 6 or TRUNK LIST menu button CONTINUED FROM PREVIOUS P AGE Enter the[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Programming System Speed Di al Numbers Page 45 Programming System S peed Dial Numbers System Speed Dial numbers and names can be pr ogrammed by the instal ler or at any A dminis- trator phone. The System Speed Dial numbers can contain up to 48 digits[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 46 Programming System Speed Dial Numb ers Use the following table to guide you as you program alphanu meric information. *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as the secondar[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Programming and Using Mini-DSS Buttons Page 47 T o erase System Speed Dial names or numbers: 1. Whi le on-hook, enter the Program System Speed Di al feature code (9801). Display phones show PROGRAM SYS SPD # (000–999). 2. Enter th e Speed Dial loca[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 48 Programming and Using Mini- D SS Buttons Programming Mini-DSS bu ttons: 1. With the handset in the cradle, dial . 2. Press th e Mini-DSS button an d dial the desired extension number . Once programmed, you can use your Mini-DSS button as foll[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Managing System and Netwo rk Alarms Page 49 T o transfer the call to hold: Press the Ho ld button or press and enter the In di- vidual Hold feature code (336). The call w ill not ring or send call waiting signals until the Hold timer expires. T o try[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 50 Network Alarms T o respond to a minor alarm fr om any alarm display phone: 1. When a minor alarm indica tion appears, write down the alarm information. 2. Whi le on-ho ok, clear the alarm b y entering the Cl ear System Alarm feature code (985[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Network Alarms Page 51 T o respond to a major ala rm from any alarm display phone, take the following action: A major alarm message, MAJOR ALARM, appears on all display phones in the event of a sys- tem-wide failure. If the major alarm appears on a g[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 52 Clearing Alarms Endpoint Module (DEM-16) may have failed. The warning might al so appear on a single phone if the phon or its cabling are defective. Because they indicate that all or part of the sys- tem is inoperative, major alarms require i[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Alarm Queue Page 53 • Alarms with the same priority level are pl aced in the queue based on the time the alarm was generated. For example, if A010 (prior ity 3) is generated at 10:30 AM, and A012 (priority 3) is generated at 10:32 AM, A012 is place[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 54 Enabling/Disa blin g th e Int er nal Mode m Networked systems contai ning nodes running Inte r -T el Axxess v8.1 or earlier require special attention because those nodes do not have the Alarm Queue feature. In networks that includ e these ear[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Using the Network Group Diagn ostics Feature Page 5 5 T o reset the internal modem: 1. Enter th e Modem Reset (9869) feature code. The display shows RESET MODEM EXT#. 2. Enter the mode m exten sion nu mber . The displ ay sh ows MODEM RESET . If an in[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 56 Freezing/Unfree z ing the System History 3. Enter th e module number where the device to be seized is located (if you enter a single digit, press after the digit to continue). (If you enter an invalid module number, the display shows INV ALID[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Freezing/Unfreezing the Networ k History Page 57 T o freeze or unfreeze network history: 1. Whi le on-hook, enter the Diagnostics Mode feature cod e (9900/9100) to turn on diag - nostics mode. The display shows DIAGNOSTICS ON. 2. Enter the Network Fr[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 58 Recording a Broadcast Messages 8. When prompted, do one of the following: • Say “Accept” or press again to accept the name. • Say “Replay” or press to re play the name you just recorded. • Say “Append ” or press to add to yo[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Mailbox and Extension ID Personal Options Page 59 • Set additional pe rsonal options for a m ailbox Mailbox and Extension ID Persona l Options V oice Mail mailboxes provide personal opti ons that allow the user to customize messaging functions. How[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 60 Change Procedures fo r Mailbox Personal Options • Fax Destination Number: If an endpoint is programmed to receive incoming faxes, the user can program the fax destination number th at will receive the faxes that are sent to the mailbox. •[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Change Procedures for Mailbox Per sonal Options Page 61 4. Say “Name” or press . The recorded name is played. Y ou have th e following options: • Say “Accept” or press to accept the recorded name. • Say “Replay” or press to replay the[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 62 Change Procedures fo r Mailbox Personal Options 7. Hang up or press to return to the previous menu . T o set up Remote Messaging, if enabled in DB Pr ogramming: 1. Access t he V oice Mail Administrat or ’ s mail box and menu. Refer to page [...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Change Procedures for Mailbox Per sonal Options Page 63 3. Say or enter the mailbox or extension ID to be accessed. Y ou hear the Personal Options menu. 4. Say “More” or press for More Options. 5. Say “Transfer” or press . The system tells yo[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 64 Changing A Group List Name Changing A Group List Name A Group List is a collection of mailboxes that is programmed in DB Program m ing . Subscribers can use Group Lists to send me ssages to several mailboxes si multaneously . W ith th e V oic[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Creating Audiotex Recordings Page 65 4. When prompted, say or enter the fax document number . One of the foll owing occurs when you enter the number: If the document number does n ot alr eady exist, the system asks you to verify t he num- ber . Say ?[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 66 Creating Audiotex Record ings recording to an ap plication with a list of several recor dings, your input will chang e only the first entry in the list . Y ou cannot change the other entr ies using the V oice Mail Administrator’ s mailbox. [...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Recording Custom Voice Mail Prompts Page 67 4. When prompted, say or enter the extensio n number of the appl ication to be pro- grammed. (For example, if users dial 2000 to reach voice ma il, enter 2000 to assign the voice mail greeting.) 5. Select t[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 68 Recording Custom Voice Mail Prompt s • Say “Speech Recognition” or press to record an ASR prompt. 5. The current prom pt is played. Y ou have the following opt ions: • S ay “Replay” or press to replay the prompt. • S ay “Repla[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Recording Custom Voice Mail Prompts Page 69 Administrator Programming Planning Sheet s The following program planning sheets are designed to help you plan your site’ s system and voice mail programming. Custom Audiotex Recordings If you customize A[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 70 Recording Custom Voice Mail Prompt s End point Programming Administrator Dat abase Programming Passw ord: __________ _________________ Endpoint Information For each station to be programmed, record the following information. Do-Not-D is tu rb[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Recording Custom Voice Mail Prompts Page 71 : Reminder Messages DEF AUL T REMINDER MESSAGE PRIMAR Y LANGUAGE REMINDER MESSAGE SECONDARY LANGUAGE REMINDER MESSAGE MESSAGE 01 (MEETING): MESSAGE 02 (ST AFF MEETING): MESSAGE 03 (SALES MEETING): MESSAGE 0[...]

Administrator Procedures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 72 Recording Custom Voice Mail Prompt s Changing St ation Extension Numbers Swapping St ations OLD EXTENSION NUMBER NEW EXTENSION NUMBER EXTENSION NUMBER SW APPED WITH EXTENSION[...]

Administrator Procedures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Recording Custom Voice Mail Prompts Page 73 Individual T runk Programming Record the following information for each trunk to be programmed. T runk Group Programming Record the following information fo r each trunk group to be programmed. Answer Super[...]

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Hardware and Endpoints INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Page 75 CONTENTS P AGE Hardware and End points Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Inter -T e l CS-5200/5400 Communication Servers Chassis . . . . . .[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS P AGE Page 76 Features Common to IP and Digital Inter -T el Endpoi nts . . . . . . . . . . . . . . . . . . . . . . . . 93 Model 8614 Mini-Direct Station Select Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Phone D[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Introduction Page 77 Introduction The Inter-T el 5000 Network Com munications Solu tions platform can be licensed and pro- grammed to support multi-protocol, IP , SIP , dig ital, and single line phones, as well as other endpoints and system-enhancing[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 78 Digital Expansion Interface Unit Back of the Inter-T el CS-5200/5400 Chassis The back of the Inter -T el CS-5200/5400 chassi s provides the following interfaces: • T wo loop start trunk circu its in a si ngle po rt, p reprogrammed for conne[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Digital Endpoint Module Page 79 Each DEM-16 is also equipped with a sing le Di gital Si gnal Processor (DSP) to provi de the fol - lowing module and/or system resources: • Shared speakerphones for Axxess and Eclipse Bas ic, Standard and Associate D[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 80 Inter-Tel Protocol Mode Inter-T el Protocol Mode When multi-protocol phones operate in ITP mode, they function like Inter -T el di gital phones. They connect to Inter-T el advanced communications plat forms by way of an IP stream to the IP Re[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Model 8600 Page 81 IP End point s T o allow system flexibility and cost efficiency , both Inter-T el proprietary and other industry- standard endpoints can be used with the Inter-T el 5000. IP endpoints using Inter-T el Pro tocol (ITP) an d Session I[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 82 Hard IP Phones Hard IP Phones Model 8660 The Model 8660 IP phone operates in ITP mode and supports both 10Base-T and 100Base-TX interfaces. The phone has a six-line display wi th menu buttons, speaker and microphone, pro- grammable and fixed [...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 AudioCodes MP-104 SIP Gateway Page 83 • Are transparent to the system user because they perform like any other CO trun k in the system. • Reside in CO trunk grou ps like other trunks. SIP tru nk calls can be routed using Auto - matic Route Select[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 84 AudioCod es MP-104 SIP Gateway Answer (Ringing Call) 351 √√ Automatic Intercom Access On/Of f 361 √ x Automatic Line Access On/Off 360 √ x Automatic Line Answe r 350 √ x Background Music On/Off 313 √ x Call Forward All Calls 355 ?[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 AudioCodes MP-104 SIP Gateway Page 85 Message – Cancel Message On End - point 368 √ x Message – Silent Message 367 √ x Microphone Mu te On/Off 314 √√ Page 7 √ x Page Receive On/Off 325 √ x Program Buttons 397 √ x Program S tation Pa[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 86 ITP and SIP Feature Exceptions ITP and SIP Feature Exceptions Some endpoints cannot fully support certain features due to hardware or software restrictions. These exceptions are listed below by endpoint type. Model 8600: The Model 8600 phone [...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 IP Phone Flashing Light Indicators Page 87 V oice ma il displays: In SIP mode, voice mail display s are not supported, however , the user will still receive audio prompts. IP Phone Flashing Light Indicators The phone Call butto ns, trunk buttons, Spe[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 88 IP Phone Flashing Light Indicators FEA TURE 2 The fea- ture is in use. FWD Calls are being for- warded. HUNT GROUP All stations in hunt group are unavail- able. Hunt group has a call camped on. IC Intercom call is in progress. Recalling inter[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 IP Phone Flashing Light Indicators Page 89 1 For transfers, the IC or CALL button LED goes out when the user hangs up. 2 Requires a programmable b utton. TRUNK T runk is in use at another endpoint, in a confer- ence at your end- point, or it is unplu[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 90 ITP and SIP Connectivity ITP and SIP Connectivity Phones using ITP mode and SIP mode allow users to communica te using the Local Area Net- work (LAN) and the public telepho ne system. IP and SIP calls can be routed through the Inter-T el CS-5[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Battery Packs and Ch ar ge rs Page 91 Battery Packs and Chargers Models 8664 and 8665 require a charged battery pack to operate. The Nickel Metal Hydride (NiMH) recharg eable battery pack needs to be charged periodically . A charged battery pack prov[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 92 Automated Boot Code Update Because IP phones connected on P2P calls do not use chassis resources, users cannot access Agent Help, Record-A-Call, and Station Monitor features . T o install and configure IP and SIP endpoints requires knowledge [...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Features Common to IP and Digital Inter-Tel Endpoint s Page 93 Features Common to IP and Digit al Inter-T el End point s Although their basic t echnologies and network connecting methods dif fer , IP and digital Inter - T el endpoints share both some[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 94 Model 8560, 8660, or 8662 LCD Screen Figure 4. M od el 8560, 8660, or 8662 LCD Scr een Figure 5. Executive Display LCD Scr een T wo-Line Display The Model 8620/8622 IP phon e, Models 8520 and Standard and Associate Display digital phones are [...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 LCD Contrast Adjustment Page 95 LCD Contrast Adjustment The contrast of the LCD screens on IP an d digital di splay phones is adjustable. Eig ht different contrast levels are available. Examples follow for a two-line phone and a six-line phone. For i[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 96 Keymaps Keymap s A keymap group determines th e layout of the butto ns for all the ph ones assigned to that group . If any of the buttons in the keymap group are user -programmable or undefined, they can be changed by the phone user . Up to 2[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Keymaps Page 97 The buttons in each keymap can be assigned the following functions: • Accept Button: Not required for digital phones. When using numeric mode, digital phone users press on both arrows of the V olume button at once to accept an entry[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 98 Keymaps • Next Button: Not required for digital phones. Digital phones use the V ol ume button fo r scrolling forward t hrough displays. • Page Zone Button: A page zone button is programmed with one of the page access codes (9600–9609 o[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Secondary Extension App earances Page 99 Secondary Extension Appearances The Secondary Extension Appearances feature allows calls ringin g or on indivi dual hold at one “primary” phone to appear on a “secondary exte nsion button” at ano ther [...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 100 Headsets After answering a call on the secondary extension button, the pho ne u ser can transfer it back to the primary endpoint using one of the followin g methods: • T ransfer to hold: T o transfer the call to hold at the primary endpoin[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Disconnecting a Headset Page 101 T o connect a headset to al l other Inter -T el phones: 1. Remo ve the coiled handset cord fro m the base of the phone. Leave the h andset in the cradle. 2. Insert the headset plug into the vacant handset jack. 3. Whi[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 102 Display and Nondisplay Digital Phones Inter-T el Digital Phones The following paragraphs d escribe the f eatures supported by Inter-T el endpoints. Display and Nondisplay Digit al Phones The following display and non-display digita l phones [...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Executive and Profession al Displ ay Sp eakerphones Page 103 A programming option can be used to disable th e phone’ s speakerphone capabilities. Or, the user can disable the sp eakerphone for intercom calls usin g the Handsfree On/Off and/or Ring [...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 104 Executive and Profe ss ion al Disp l ay Speake rp h on es Digit al Phone Flashing Light Indicators The following table summ arizes digital phone LED flash rates in interruptions per minute (IPM).. T able 16. Inter-T el Digital Phone LED Flas[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Executive and Profession al Displ ay Sp eakerphones Page 105 *The LED changing color condit ion only applies to Inter -T el digital phones equipped wi th LEDs that can light red or green in accord ance with the way the buttons are programmed. Red and[...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 106 Personal Computer Data Po rt Module • Use Green LEDs for Direct Ring: This flag determines wh ether direct ring-in calls cause a red or green lamp. If the flag is enabled, direct ring-in calls to you r station will be green. If disabled, a[...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Single Line Endp oints Page 107 Off Premises Extensions (OPX) Off premises extensions are remote single line DTMF endpoints connected to the Inter-T el sys- tem through telephone company OPX circu its (or customer-provided circuits). OPX phone users [...]

Hardware an d Endpoint s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 108 Optional System Equipment line port must support Caller ID or Calling Line Identity Presentation (CLIP) as defined by current industry-standard specifications. Optional System Equipment The following optional equ ipment can be purchased and [...]

Hardware and End point s INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Additional Information an d Troubleshooting Page 109 Additional Information and T roubleshooting For additional infor mation about multi-protocol endpoin ts not covered in this guide, refer to the Multi-Protocol Endpoints: Supported Feat ur es, Butto[...]

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System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Page 1 1 1 CONTENTS P AGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 17 Access to the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS P AGE Page 1 12 ACD Agent IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 ACD Agent Log In and Log Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Page 1 13 CONTENTS P AGE User -Programmable Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 S tandard/Alternate Keymap Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS P AGE Page 1 14 On-Hook Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 89 Group Listen Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Page 1 15 CONTENTS P AGE System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 1 Individual Endpoint Forwarding Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS P AGE Page 1 16 Remote Do-Not-Disturb Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Remote Forward Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Introduction Page 1 17 Introduction The Inter -T el 5000 Network Communications Solu tions platform provides many user -friendly features. T o describe the system features, this chapter has been divided into the following sec- tions: • Access to the Feature[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 1 18 Speaker Buttons Speaker Buttons On all Inter-T e l endpoints (except the Model 80 00 Series endpoint s) handsfree mode is con- trolled by a Speaker ( ) button . On the Model 86 00, 8620, 8660, or 8662 endpoint, an illustration of a speaker ( ) repr[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Trunk Access Codes Page 1 19 T runk Access Codes These feature codes are used for select ing trunks when placing outg oing calls. End point Feature Codes The following pages list the general feature code s. When a default feature button can be used in place o[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 120 Endpoint Feature Code s Agent Help 375 T he Agent Help feat ure allows a endpoint user to request help from a designated “Ag ent Help Extension” during a two- or three-party call. Agent Help Reje ct 376 When a request-for-help cal l rings, the A[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Endpoint Feature Codes Page 121 Call Forward If No Answ er/Busy 358 F orwards all calls to another endpoint or to an outside endpoint number if not answered within a predetermi ned amou nt of time, or immediately if the endpoint is in use. Change Language 301[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 122 Endpoint Feature Code s Do-Not-Disturb Do-Not-Disturb Cancel Do-Not-Disturb On/Off 370 371 372 The Do-Not-D isturb feature code halts all intercom calls, transferred calls, an d pages to the endpoint. The Cancel code returns the endpoint to normal o[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Endpoint Feature Codes Page 123 LCD Contrast Adjustment 303 (Mod el 8620/8622, 8660, or 8662) Adjusts the LCD contrast on the display . The endpoint must be idle to use this feature. Message 365 T his feature code is used for leaving and retrieving a message [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 124 Endpoint Feature Code s Record-A-Call 385 If the system is programmed with a Record-A- Call appli cat ion, the endp oi n t s can be pro- grammed to u se the Record-A-Call feature. It allows users to enter a featu re code whenever they want to record[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Administrator Feature Codes Page 125 Administrator Feature Codes The following feature codes may be used only at desi gnated Administrator endpoints. Non- Administr ator endpoint users h ear reorder tone s if they attempt to use these feature codes. S tation [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 126 Administrator Feature Co des Diagnostics On/Off 9900/9100 Enables or disables system diagnostics mode to perform diagnostics functions such as freezing/unfreezing the database, print- ing message logs, an d seizing a device for troubleshooting purpo[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Diagnostics Feature Codes Page 127 Diagnostics Feature Codes The Diagnostics Mode feature co de (9900 in th e US/9100 in Eu rope) must be entered at the Administrator’ s phone to enable system diagnos tic mode before the followi ng feature codes can be used[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 128 Diagnostics Feature Codes Diagnostic – Dump Node Information 9936/9136 The user can easily dump node information to Message Print using a single featu re code. Pressing the Dump Node Information feature code dumps specified node information to Mes[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Diagnostics Feature Codes Page 129 Diagnostic - ISDN View 9948 /9148 This feature code is to ggles through the three different ISDN view output modes. Entering the fe at ure code the first time put s the ISDN view feature into headers only mode. In this mode [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 130 Diagnostics Feature Codes Diagnostic - Print Message Log 9975/9 175 (Not Programmabl e) Sends a report to a des- ignated printer or file that lists system er ror messages to be used for troubleshooting pur- poses. Diagnostic - Print Network Log 9976[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Extension Num bers Page 131 Extension Numbers Extension numbers are recognized as feature c odes by the system. When the system is in the default state, the extension nu mbers are assigned as follows: T able 22. Default Extension Numbers FUNCTION NUMBER Atten[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 132 Attendant Phones Attendant Phones An Attendant pho ne can be called by di aling 0 from any of the p hones served by them. T ypi- cally , an attendant phone is programmed to provide the fo llowing services: • Central operator for incoming cal ls ?[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Attendant Recall Page 133 be arranged in a hierarchy . That is, one At tendant may be the Attendant for another . In this case, the “serving” Atte ndant is reached by dialing 0 at the “served” Attendant. Attendant Recall When a call is placed on hold [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 134 Hunt Grou ps expires, the conference recalls your phon e again. If the parties have hung up, hang up to disconnect the call. Hunt Group s The Hunt Group feature permits ca lls to be placed to a group of stations and to be automati- cally transferred[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Hunt Group Call Processing Page 135 sion list are busy), or if there is no answer be fore the No Answer Advance timer expires, the call goes to the next endpoint or ext ension list on the hunt group list. If an extension list is incl uded in a hunt group, a c[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 136 Hunt Groups and Call Forwarding Hunt Group s and Call Forwarding Hunt group programming affects the Call Fo rwarding feature in the following ways: • Hunt group calls follow unconditional forward: If an endpoint in a hunt group is in the unconditi[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 UCD Hunt Groups Page 137 return the endpoint t o its hunt group(s). Or , use the Hunt Group On/Off feature code (324) to toggle the hunt group mo de on or off. Y ou hear dial tone. UCD Hunt Group s Uniform Call Distribution (UCD) hunt groups provide additiona[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 138 Voice Processing System Applicatio ns as Announcement/Overflow Stations Announcement Endpoints: When a call rings in or is transferred to a hunt group, the Announcement and Recall timers ar e started. The incoming call circulates through the hunt gr[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 UCD Hunt Group Priority List Page 139 hunt group endpoint an swers the call. However , if the caller does not dial a valid digit transla- tion option, the call will be pulled back if a hunt group memb er answers. A Call Routing Announcement application’ s m[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 140 UCD Hunt Group Supervisors and Sta tion Monitoring UCD Hunt Group Superv isors and St ation Monitoring The Station Monitor feature allows hunt group supervi sors to monitor the calls of anyone in a specified hunt group. It can be useful in training [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Supervisor Barge-In Page 141 Supervisor Barge-In St ation Monitor Enhancement s In previous system versions, the Station Monitor feature allowed hunt group supervisors to monitor the calls of anyon e in a specified hunt group . The supe rvisor ent ered the St[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 142 Accessing the Barge-In Feat ures 2. Dial the extension number (or press the lit sta- tion Speed Dial or Mini-DSS button) of the endpoint to be monitored. After automatically connecting to the call, the display show s MONITORING < extension number[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 ACD Hunt Groups Page 143 T o join and record a call: Press the JOIN AND RECORD menu button or enter the Join feature code (default is 386), followed by the Record- A-Call feature code (def ault is 385). On dis- play endpoints, the di splay shows BARGE-IN IN P[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 144 ACD Call Distribution ACD Call Distribution When an intercom or outside call is transferred or rings in t o the ACD hu nt group, i t can circu- late in linear or distributed ord er (as described on page 134 ) or using one of the following ACD distri[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 ACD Agent Log In and Log Out Page 145 Members: If t he hunt group is not progra mmed to use Agent IDs, it will have a list of end- points and will send calls to the en dpoints where agents are logged in. ACD Agent IDs can be included in Extensio n Lists which[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 146 ACD Hunt Group Agent Log In and Log Out T o log in to all of your ACD hunt groups at once using the login/logout feature code: 1. Whi le on- or off-hook (single line users mu st lift the handset), enter th e ACD Agent Login/Logout feature code (328)[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Restart ACD Idle Time Upon Login Flag Page 147 2. Dial the pilot number of the desired ACD hunt group or press pou nd ( ) to log out of all of your ACD hunt g roups. Y ou hear a confirmatio n tone, and the display shows AGENT LOGGED OUT OF (hunt group). If yo[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 148 ACD Agent ID Automatic Connect Flag ACD Agent ID Auto matic Connect Flag When the ACD Agent ID flag is enabled, and the agent is us ing a head set, ACD hunt group calls will automatically be connect ed following a short ring burst. Th is feature wil[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 ACD Hunt Groups Span No des Page 149 Inter -T el endpoints: If the system is programmed for direct connection of reverse transferred calls, you are immediately connected. If not, press the flashing CALL, indi - vidual trunk, or button. Single line endpoints: [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 150 Operational Changes • If the Remote Call Distribu tion Hunt Groups prem ium feature is not included in the node’ s software license, the off-node options will not appear in the list when program- ming members for ACD hunt groups. Operational Cha[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Enabling the Send Camp-On Notifications to Mem bers in DND Flag Page 151 • W ith the node-spanning features of ACD hunt groups, changi ng Agent IDs can be done from two possible locations: on the nod e where the group resides or on a node where the logged-i[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 152 Trunk Featur es Because the button is progra mmed with the ACD Agent Wr ap -Up T erminate feature, agents can also press the button to be removed from wrap-up mode. When the agent terminates the wrap-up time, the lamp turns off. T runk Features This[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Inter-Tel Endpoint Displays Page 153 displayed. If it is disabled, the programmed trunk group username will app ear on the display . In the default state, this flag is enabled . • Outside Party Call Info rmation Has Pri ority: If the Expanded CO Call Inform[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 154 Single Line Endpoint Displays 4. Number Absence Reason, such as Ca ller ID “OUT -OF-AREA” or “PRIV A TE” (blocked) message. 5. RIN GING IN display . ANI and Caller ID informatio n is also sent to th e V oice Mail applicatio n to provide the [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Answer Feat ure Code Page 155 When Inter-T el endpoints have outgoing-access o r ring-in assignments, the associated individ- ual trunk buttons show the status of their trunks. Endpoints that do not appear on any of the lists cannot place or directly receive [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 156 Automatic Route Selection (ARS) — Dial Rule #2 – Echo T oll Field: The toll fiel d (1, 0, 01, or 01 1) is included in the number , if dialed. This dial rule is non-prog ram mable. — Dial Rule #3 – Echo 3 Digits After T oll Fiel d: W ith this[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 ARS Example Page 157 Figure 9. AR S Example Basic Rate Module (BRM-S) Each Basic Rate Module (BRM-S) provides two BRI S/T -interface ports for connecting BRI trunks to the system. The BRM-S does not support video conferencing or connection of BRI endpoints to[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 158 Class of Service • Exemption from ARS-Only Restriction: Each trunk group may be designated as “exempt from automatic route sel ection (ARS) only .” If exempt, endpoint users with the ARS-Only class of service can select the trunk group directl[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Class of Service Page 159 02 Deny Area/ Office This restriction is divid ed into eight user groups to allow the use of varying area/office code restriction tables. This is useful for reduc- ing restrictions for some of the endpoints, applications, or trunk gr[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 160 Emergency Call Emergency Call The Inter-T el 5000 allows immediate access to local emer gency facilities when an endpoint user enters the Emergency Call feature code. The dialing pattern defaults to 911 in US systems and to 999 on systems in the Eur[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Emergency Call Feature Flow Diagram Page 161 the call on the next member in the facility group. If all of the members are unavailable, the call will Camp On to Route Group 1 until a trunk is avail able. • If the user accesses a trunk or trunk group and dial[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 162 Emergency Outgoing Access Lists Emergency Outgoing Access Lists The Inter -T el 5000 supports two outgoing access lists called Emer gency Day Outgoing Acces s and Emer gency Night Outgoing Access . These lists, which are similar to the Day/Night Out[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Example of a Remote Site Without an MGCP/SIP Gateway Page 163 If an Off Premises Extension is used for dial ing and Emergency Number such as 91 1 in the US or 999 in the Europ ean m arket, the emergency responder operators will see Callin g Party N um- ber or[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 164 Day and Night Modes Day and Night Modes Separate lists appear in the database for Clas s of Service, Outgoing Access, Allowed Answer , and Ring In assignments for day and night modes. When an Administrator enters the Night Ring feature code, the sys[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Security Codes Page 165 T ransfer Busy timer expires. Then, if the call is not answered, it recalls the called endpoint’ s Attendant. If the called endpoint is forwarded, the call follows the program med forwarding path. When a hunt group pilot number recei[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 166 Inter-Tel Endpoint Features Inter-T el Endpoint Features The following sections describe how to use Inter-T el endpoint features. V olume Controls On Inter-T el endp oint s, volume is controlled in the follow ing ways: • On Model 8600, 8620/8 622,[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Selectable Ring Tone Page 167 To r e t u r n a n I n t e r - Te l e n d p o i nt to default volume levels: While on- or off-hook, enter the Default Endpoint feature code (394). If off-hook, h ang up. The display shows ENDPOINT DEF AUL TED. Select able Ring T [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 168 “DKTS Alternate Transient Display Timer” End point Flag and Timer “DKTS Alternate T ransient Display Timer” End point Flag and Timer As an alternative to (or in addition to) disabling the call transfer and message transient dis- plays, as pr[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Standard/Alternate Keymap Switching Page 169 To p r o g r a m a featur e code in a user-pr ogrammable button or assign a primary endpoint to a secondary extension but ton: 1. Whi le on-hook, enter the Program Keys feature code (397). Display phones sh ow PRES[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 170 Automatic Call Access For example, it co uld appear under a Call butt on on one map and an indiv idual trunk but ton on the other . If a button is not available in th e currently active keymap when a call rings in, the user will still see the correc[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Music-On-Hold a nd Background Music Page 171 T o program outside call access: T o change the current outside call access option to its opposite (toggle on or off), enter the Automatic T runk Access On/Off feature code (360). Y ou hear a confirmation tone. The[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 172 Multilingual Capability Multilingual Cap ability The system provides a choice between American English, British English, Spanish, and Japa- nese prompts and displays. The sy stem selects the language to use for each call, as determined by the trunk,[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Trunks Page 173 If an phone’ s Secondary Language field is programmed as Japan ese, t he Change Language fea- ture will to ggle between the System Primary Lang uage and the phone Secondary Language, which is Japanese. The Language field for en dpoints indic[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 174 Voice Proces sing System Language Do-Not-Disturb message 02 is changed to “P AGE ME,” a similar message should be programmed for the Secondary Language Do-No t-D isturb message 02. V oice Processing System When a voice processi ng system applica[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Directories Page 175 Directories If Multilingual Su pport is enabled, directory us ers will be able to enter English/Span ish and Japanese (Katakana) characters, as needed. Procedures for us ing the directories are given on page 227 . In directories, the Engl[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 176 Handsfree Enable/Disable button, or button. If th e endpoint does not h ave an but ton, the call will appear under a Call button. In the default da tabase, all single line endpoints have this fea- ture enabled. T o turn ring intercom always on or of[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Placing Intercom Calls Page 177 ton (or Call button) to speak handsfree. Y o u are connected to the caller . Executive Dis- play , Professional Displ ay , and Model 8560 phone users h ave the same menu button options as described for a ringing intercom call. [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 178 In tercom Cam p On and Qu eue Callback c. If you dial an invalid number , you hear reorder tones. Display endpo ints show INV ALID NUMBER. If you do not have an assigned Atten dant and you dialed 0, the display shows NO A TTENDANT PROGRAMMED. If you[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Busy Endpoint Callback Qu eue Page 179 while camped on. When the endpo int is available, a private call is automatically placed, and you hear repeating double tones until the call is answered. The disp lay shows W AITING FOR <username> . • Model 8660 [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 180 Station-to-Station Me ss ag es St ation-to -St ation Messages Intercom callers may leave a mes sage waiting indi cation if a called endpoint is busy , if there is no answer , if the endpoin t is in Do-Not-Disturb, or when they are connected to or pl[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Leaving Messages Page 181 Leaving Messages T o leave a message waiting indicatio n: 1. When calling an endpoint, if yo u hear a busy signal, Do-No t-Disturb signal (repeating signal of four fast tones and a pa use), or the call is not answered: Inter -T el en[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 182 Responding to Messages menu button to use the intercom direct ory to look up a number . Refer to page 227 for instructions. Other Inter -T el endpoints: While on- or off-hook at your endpoint, ent er the Cancel Message feature code (366). The di spl[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Canceling a Wa iting Message. Page 183 Single line phon es: If you hear single line message wait ing tones (six tones) after lift- ing the handset or hookflashing when the en dpoint is idle, enter the Message feature code (365). Depending on how the message w[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 184 Off-Hook Voice Announce (OHVA) Off-Hook V oice Announce (OHV A) The Off-Hook V oice Announce (OHV A) feature al lows an intercom caller (eit her single line or Inter-T el phone) to estab lish voice conta ct with the called Int er-T el phone user , e[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Off-Hook Voice Anno unce ( OHVA) Page 185 T o place an OVHA call: 1. When placing an intercom call to a busy O HV A -enabled Inter -T el phone, do not hang up. Y ou hear busy signals until the Camp O n and O HV A Screening timers expire. If you hear music aft[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 186 Outside Calls Out side Calls When a trunk is selected for r eceiving or placing an outside cal l, the voice channel is seized and cannot be used by any oth er endpoint (u nless the Conference feature is used, see page 202 ). If the desired trunk is [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Placing Outside Calls Page 187 dialing is ended and the call is determin ed to be vali d, the display shows the elapsed time and call cost.) If you hear r epeating r eorder tones, you dialed a restricted numb er . Also , if you dial too slowl y and the Interd[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 188 Receiving Outside Calls 2. Dial the p hone number . Use the button to backspace if you make a mistak e. Include the area code, if needed. Y ou hear one of the following signals. • Single progr ess tone: Y our call is being placed. The associated i[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 On-Hook Mo nitoring Page 189 T o receive a call that was transferred to hold: When you hear a page announcing that an outside call is holding at your endpoint (a Cal l but- ton or individual trunk button is fluttering): Inter -T el endpoints: Lift the handset[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 190 Trunk Camp On and Busy Trunk Callback (Queue) T runk Camp On and Busy T runk Callback (Queue) Camp On and Callback Queue requests allow the caller to wait for an available resource. A user waiting for a specific resour ce (a trunk or a endpoint) wil[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Account Codes Page 191 T o cancel a queue before the callback: Inter -T el endpoints: Whil e on-hook, press the CANCEL QUEUE butto n or QUEUE button. Or , enter the Queue Callback feat ure code (6). The display shows QUEUE REQUEST CANCELED. Single line endpoi[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 192 Optional Account Codes • Forced – Long-Distance T oll Calls Non-V alidated: When this account code type is enabled, the user only h as to enter an account code if the system d etects that a long dis- tance call (a toll call outsi de of the loca [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Placing Calls On Hold Page 193 • St a n d a r d : If standard account codes are enabled fo r the endpoint, the “all calls follow- ing” account code overrides the standard code. • None: If no forced or standard account codes are enabled for the endpoin[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 194 Individual Hold is not answered before the Aban doned Call timer expires, the cal l is disconnected by the sys- tem. For users’ convenience, the system has two Hold timers: Hold and Hold–Alternate . In the default state, the Alternate timer is s[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Consultation Hold Page 195 Consult ation Hold T o use Consultation Hold (single line phon es onl y ): 1. While on a call, hookflash to place the call on co nsultation hold. Y ou hear three short tones followed by dial ton e. 2. Y ou can place a call or enter [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 196 Call Waiting Call W aiting While an endpoint is in use, incoming intercom and outside calls camp on until the busy end- point is available. The busy party hears a single Camp On tone every 15 seconds, unless the Camp On T one timer is changed or Cam[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Call Transfer Page 197 T o move a camp ed -on intercom call to Do-Not-Disturb: While on a call, you hear call waiting signals: Endpoints with menu buttons: Press the DO-NOT -DISTURB , or I C C A L L T O D N D menu button. Other Inter -T el endpoints: Press th[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 198 Transfer-to-Conn ect End point Flag T ransfer-to-Connect End point Flag If the T ransfer-T o-Connect Allowed endpoint fl ag is enabled, an announced transfer call (including an announced transfer from V oice Ma il) connects immed iately with the des[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Transfer to Hold Page 199 T o transfer the call to hold when callin g an endpoint (Inter -T el phones only): Press the button or the TRANSFER-TO-HOLD menu button. Or press the Special button and enter the Ind ividual Hold feature code (336). The call w ill no[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 200 Call Screening Call Screening Calls transferred from the Automated Attendant or a Call Routing Announcem ent application can be screened, announced, or unannounced. Separate programming flags in the database determine the methods used for transferri[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Reverse Transfer Page 201 Reverse T ransfer Calls ringing or recalling at a en dpoint or a h unt group can be pick ed up at any oth er endpoint, using this feature. Calls on hold can also be picked up from endpoints. A user can reverse transfer a call from a [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 202 Conferen ce Calls Conference Calls Users can establish multi-party conference calls withou t operator assist ance. There can be up to four parties in a conference. In addition to the initiating end point, the conference can include any combination o[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Placing a Conference Call Page 203 Placing a Conference Call T o place a conference call while on a call with an Inter- T el phone: 1. Press the button, or press the Special button and en ter th e Conference feature code (5). The party is on conference wa it [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 204 Add Parties to a Conference T o connect all waiting parties in the co nference with a single line endpoint: When all par- ties are on conference wait hold, hookflash and enter the Conference feature code (5). All par- ties are connected. Add Parties[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Exiting and Re-Entering the Conference Page 205 Exiting and Re-Ente ring the Conference T o exit the conference and leave the other pa rties connected (any inside party) with an Inter -T el endpoint: During the conference, press the butt on and hang up. The b[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 206 Placing the Entire Conference on Hold Placing the Entire Conferen ce on Hold Any inside pa rty involved in a conference can place the conferen ce on hold at his or her end- point. The other conference parties remain conne cted and can converse . The[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Record-A-Call Page 207 Record-A-Call If your system is programmed w ith a Record-A -Call application, the endpoi nts can be pro- grammed to use the Record-A-Call f eature. It allows users to enter a feature code whenever they want to record an ongoing call in[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 208 Agent Help enhanced speakerphone enabled, the enhanced mode will be disabled when the conference begins and must be re-enabled if desired. T o use Record-A-Call with an Inter-T el endpoint: 1. Press the Special button and dial the Record -A-Call fea[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Agent Help Page 209 • The User-Keyed Extens ion flag, if enabled, al lows the user to sel ect the endpoint that will receive the Agent Help request, even if a default Agent Help Extension is pro- grammed as described in the item above. When a user en ters t[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 210 Agent Help If the Agent Help feature code is assigned to an Inter-T el endpoint feature button with a lamp, the lamp status shows the following: • The lamp flashes when the Agent Help Extension is being calle d. • The lamp goes off if the Agen t[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 System Forw arding Page 21 1 d. If the Agent Help Ex tension rejects the call, you will hear a confirmation ton e. Display endpoints will show AGENT HELP REJECTED. • T o use the Agent Help feature with a single line endpoint: While on a call, hookflash and [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 212 System Forwarding • System Forwarding Advance: This timer determines how lo ng the call will ring (unanswered) before moving to the next forwarding point. The default value is 15 sec- onds, and the range is 2-255 seconds. For each forwarding pa th[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Individual Endpoint Forwarding Points Page 213 A call follows only the forwarding path of the principal, even if a f orwarding point has a for - warding path of its own. The call that originated at th e principal station will foll ow only the principal statio[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 214 Manual Call Forward i ng and System Forwarding Manual Call Forwarding and System Forwarding If the principal stati on or a forwarding poin t has manual call fo rw ard enabled (using the button or one of the Call Forwarding featur e codes), the C all[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 System Forw ard and Ma nual Call Forw ard Example Page 215 If a station forwarding poin t is manu- ally forwarded to V oice Mail, the call will not follow the manual forward to the voice processing system; it will ring at the station forwarding poin t. If the[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 216 System Forward Enable/Disable System Forward Enable/Disable The user can enter feature codes that disable or enable System Forward at that endpoint . This flag does not af fect the endpoint’ s appearance on any other endpoint’ s call forwarding [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Call Forward Page 217 Call Forward W ith Call Forward, a user can route incoming intercom and outside calls (includ ing direct ring- in calls) to another end point, to a hunt grou p, or to an outside phone number , if allowed by toll and trunk restrictions. I[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 218 FWD Button Not-Disturb and y ou receive a call, you will momentarily see a display showing that the desti- nation endpoint is in Do-Not-Dist urb ; the call will remain at your endpoi nt. If your endpoint is in Do-Not-Disturb and you have call forwar[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Manual Forwarding to Public Network Page 219 When an outside call is forwarded to an outside number , the Unsupervised CO timer is acti- vated. When the timer expires, the call recalls the Attendant. If the Attendant does not answer the recall before the Aban[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 220 How to Forward Calls to an Extension or Outside Numbe r • Call Forward If No Answer ( 356) • Call Forward If Busy (357) • Call Forward If No An swer Or Busy (358) Single line endpoints: Lift the handset and enter one of the feature codes liste[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Speed Dial Page 221 T o cancel any call forward request: • Executive Display , Professional Display , and Model 8560 phones: Press the button and then press the FWD OFF menu button. Y ou hear a progress tone and the button is unlit. The display shows ANY CA[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 222 Viewing System Speed Dial Numbers System Speed Dial co des 000–999 can be stored in user -programmable endpoint buttons by following the directions given on page 168 . These buttons allow one-button dialing of System Speed Dial numbers. The System[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Station Speed Dial Page 223 St ation Speed Dial Each endpoint user can p rogram up to ten 16-digit Station Speed Dial numbers. Single line endpoints use Speed Dial locatio n codes (0 –9). Inter-T e l endpoints use Speed Dial buttons, if programmed in the In[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 224 Programming Station Spe ed Dial Numbers and Names located under the same button, press the bu tton to adv a nce to the next character . For exampl e, 66 6667776 wo uld enter “NORM.” Refer to th e chart on the next page to program in formation in[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Programming Sta tio n Spe ed Dial Num b er s an d Na me s Page 225 Ta b l e 2 9 . Pr ogramming S tation Speed Dial Numbers Using the Dialpad . *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is installed as th e[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 226 Viewing Station Speed Dial Numbers T o program S tation Speed Dial numbers at a sin gle line endpoint: . 1. Lift the handset and enter the Program Stat ion Speed Dial feature code (383). Y ou hear a confirmation ton e. 2. Dial the Speed Dial locatio[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Intercom, Speed Dial, and Feature Code Directo ries Page 227 T o dial a S tation Speed Dial nu mber at a non-display endpoint: 1. Lift the han dset or remain on-hook. 2. If pl acing an outside call, select an outgoing trunk or u se ARS. If placing an intercom[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 228 Intercom, Speed Dial, and Fe ature Code Directories Keypad buttons are used to enter the desired English and or Span ish or Japanese (Katakana) letters, numbers, and punctuation. Refer to t he chart on the nex t page. Only di gital di splay end - po[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Intercom, Speed Dial, and Feature Code Directo ries Page 229 T o perform a directory sear ch: 1. Whi le on- or off-hook, enter the Director y feature co de (307). The button lights (and the Speaker bu tton lights if on-hook) and th e display shows DIR TYPE: ([...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 230 House Phone House Phone This feature provides users with the ability to place a predesignated intercom or outside call simply by lifting th e handset (or pressin g the Speaker button , if using an Inte r-T e l endpoin t) on a designated House Phone.[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Redial Page 231 The interaction of the House Phone Mode flag with the programmed Sp eed Dial number and system feature is shown in T able 31 . Redial The Redial feature can store one phone number in Redial memory of the endpoint. If the end- point user reache[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 232 Using the Last Number Saved Featur e Nondisplay System Speed Di al numbers cannot b e redialed at a display endpoint. Using the Last Number Saved Feature Use the followin g procedures to save and redi al numbers at stations that are programmed to us[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Using the Last Number Dialed Feature Page 233 chart on the previous page to determine which trunk is selected. The saved phone n um- ber is dialed. Single line endpoint s: While on a call or after select ing a trunk, hookflash and then enter the Redial featur[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 234 Paging • If an ARS, trunk group, or trunk n umber is entered, the system will prompt the user to enter the destination phone number . Calls may not be redirected to a node number, but may be directed to a stati o n on another nod e by entering the[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Remove from Paging Page 235 Remove from Paging An Inter-T e l endpoint user can prevent the endpoint from receivin g pages or allow it to receive pages again using these feature codes. If the endpoi nt is assigned to more than one page zone, all zones are rem[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 236 Do-Not-Disturb Do-Not-Disturb messages are programmed in the database or using an Admi nistrator endpoint. Default Do-Not-Disturb messages are prog ramm e d as show n in the following table. Do-Not-Disturb works as follows in a network settin g: •[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Do-Not-Disturb Page 237 Use the following table as a guide for your entries using the keyp ad butt ons. Ta b l e 3 4 . Pr ogramming in Alpha numeric Mode. *The Japanese characters are only available if the Multilingual feature is enabled and Japanese is insta[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 238 Do-Not-Disturb 4. If desired, customize the s econd line of the message: Use any combination of the fol- lowing metho ds. a. Remain in numeric mode: Press the dialpad buttons to enter t he desired number . Use the pound button ( ) for a hyphen (-) a[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Do-Not-Disturb Override Page 239 Do-Not-Disturb Override If your Inter-T e l endp oint is enabled for Do-No t-D isturb override and you hear Do-No t-D isturb tones when placing an intercom call, you may use the following proced ure to break through Do-Not-Dis[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 240 Remote Do -Not-Disturb Programming T o change the endpoint passwo rd using r emote pr ogramming: 1. If call ing from an outside endpoint, access the system through a DISA line. Enter the DISA security code (i f applicable). Y ou hear a confirmation [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Remote Forward Progra mming Page 241 5. T o turn on Do-Not-Disturb: a. Enter the Do-Not-Disturb On feature code (370). (The On/Off feature code cannot be used in remote programming.) If you entered an in valid feature code, you will hear reorder tones and can[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 242 Default Endpoint 3. Enter the ext ension to be forwarded. If you have a display , it show s ENTER P ASS- WORD. If you entered an invalid extension number , you will hear reo rder tones and can try again. 4. Enter the ext ension’ s password, follow[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Hookflash/Re call Page 243 • Returns endpoints to the standard keymap • If the endpoint is a member of one or more ACD hunt groups, logs into the hunt group(s) This feature is especially usef ul for installers and troublesho oters who need to know exactly[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 244 Remind er Messages Reminder Messages Reminder messages are set, like an alarm clock, to signal an Inter-T el endpoint at a specified time. The user can select the message and time up to 24 hours in advance. T wenty different reminder messages are av[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Record Keeping and Maintenance Features Page 245 3. Enter the time that you want to receive th e message. (If using a station programmed for Japanese, these prompts will be reversed, and you will set the AM/PM before the hour and minutes.) a. Enter the hour a[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 246 Multicative Factor Adjustment factors for evening and weekend rat e changes on outgoi ng calls. The equation for calculating call cost is: Daytime Rate X Multiplicative Facto r X Connect Time Multicative Fa ctor Adjustment The multiplicative factor [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Station Messag e De tail Recording Page 247 • Record All Free Calls: Records all calls that use the “free” call cost. • Record All Ring-in Diagnostics: A ring-in message is reco rded for every incoming call (whether answered or unanswered) to ind icat[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 248 SMDR Report Format The service technician can d etermine which equipp ed stat ion(s) and/or trunks will be included in the report, and whether off-no de devices will be included in repor ts. However , for i ncoming calls, DISA calls, conference call[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 System Error/Message Print Page 249 Figure 1 1. SMDR Report Format (Continued) Some digits may b e suppressed (see the previous page for an explanation). For a conference call, this field shows the endpoint that brought the trunk int o the conf erence unless [...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 250 System Error/Message Prin t The service technician may enable any combina tion of the error message types. The available message types include t he following: • Information Messages: These messag es gi ve information regarding system op erati on. [...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 System Error/Message Print Page 251 • A minor alarm sends a message to the primary Attendant and to Administrators, if pro- grammed to receive alarms. Each message record includes the following fields: • Sequence Numbe r: This field show s the order in wh[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 252 Power Fail Bypass Capability Power Fail Byp ass Capability The Inter-T el CS-52 00/5400 chassis contains re lay contacts that can be used for power fail bypass. This feature allows one or two single line phones to connect to pred etermin ed trunks i[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Audio Problems Page 253 Audio Problems When the Audio Diagnostics feature code (320) is entered, th e system prompts users to select a characteristic of the audio probl em. Users with 6-line display endpoints can either press the menu button that correspond s[...]

System Featur es INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 254 Usin g the Audio Diagnostics Feature Using the Audio Diagnostics Feature Only endpoints with the Audio Diagno stic s feature enabled can use the fea ture. T o use the Audio Diagnostics feature: 1. If the endpoint is idle, while on-hook, enter the Au[...]

System Features INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Responding to the Audio Diagnostics Featu re Page 255 and the administrator stat ion displays ALARM #128 <extension number> AUDIO FRZ . Responding to the Audio Diagnostics Feature T o respond to Alarm 128 : Alarm 128 indicates that someone has complete [...]

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Page 257 CONTENTS P AGE Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 V oice Processing Features Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259 Automated Attendant . . . . . . . . . . . . . . . . [...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 258 CONTENTS P AGE V oice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 V oice Mail and Message Notification/ Retrieval Applications . . . . . . . .[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Introduction Page 259 Introduction This section describes the voice processing system features supported by Inter-T el voice pro- cessing systems. Features are dependent on th e voice processi ng system, the equipm ent used, and the site’ s licen[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 260 Automated Attendant Application s • Dial the V oice Mail app lication’ s extension number: The caller can reach the V oice Mail main greeting by dialing the app lication extension number (access number) assigned to the V oice Mail fe[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Automated Attendant Custom Audiot ex Recordings Page 261 If the Recall Destination fails to answer a call, it is automatically sent to the rec all destination’ s programmed Attendant. If the call is n ot answer ed there, it is disconnected after [...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 262 Extensi on ID • “Screened” Calls: When the caller enters your extens ion number , the system asks the caller to record his or her name. The V oice Pr ocessing Unit then places a private call to your endpoint. When you answer , it p[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Fax E-mail Requirements Page 263 Extension IDs can also be programmed as “Unlis ted.” That means that the number will not be included in the directory , but can be dialed if the caller kno ws the extensio n num ber . Calls transferred from the [...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 264 Fax E-mail Messag e Format Automatic Speech Recognition The Enterprise Messaging (EM) voice processing system suppor ts Automatic Speech Recogni- tion (ASR), which allows users to access voice mail, call routing applications, the automat[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Call Routing Announcement Page 265 Call Routing Announcement The Call Routing Announcement ap plication can be used as a simple playback device that plays a message and then hangs up to disconnect the call. This is especi ally useful fo r program- [...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 266 Call Screening Call routing announcem ents are recorded using the V oice Mail Administrator’ s mailbox as described on “Creat ing Audiotex Record ings” on page 65 . Each announcement is assigned to use a “custom greeting” numbe[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Sample Call Routing Announ cement Tree Page 267 Figure 17. Sample Call Routing Announcement T r ee EXT 2500: “Thank you for call ing X Company , if you know the party’ s extension n umber , you may dial it now. For a comp any directo r y , pres[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 268 Directories Directories The following two typ es of voice processing system d irectories can be enabled (or disabled) in the system: • The V oice Mailbox Directory is a list of mailbox subscrib ers, their recorded names, and mailbox nu[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Locating a Name Page 269 Locating a Name T wo methods may be used to enter a name usin g your endpoint’ s dialpad digits: Quick Spell and Exact Spell. Outside callers and en dpoint users with nondisplay endpoints and single line endpoints use Qui[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 270 Liste ning to the Next/Previous Name Listening to the Ne xt/Previous Name After a name has been played, the caller can lis ten to the previous name in the directory by pressing . T o listen to the ne xt name, the caller can press . The d[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 EM Directories Page 271 4. The V oice Mail application will play the select ed name. Do one of the following: • Say “Accept” or press to accept a name. • Say “Previous” or press to hear th e previous name in the directory . • Say “M[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 272 EM Directories the caller presses or a Directory menu button a nyway , the prompts states that the selection is invalid and the initial instructions are repeated. Searches: W ith the voice mail direc tory , subscrib ers and non-subscribe[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 EM Directories Page 273 5. If mor e than 10 matc hes ar e located, the system prompts you to browse or filter th e list. Do one of the following: • Say “Y es” or press to browse the list. (See step 4 for options). • Say “No” or press to[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 274 E-mail Reader When the caller accepts the direct ory name from voice mail, the caller is transferred to the cor- responding mailbox. After the t ransfer the caller either hears the subscriber’ s recorded greet- ing, their recorded dire[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Fax-On-Demand Page 275 4. If desired, the caller selects additional docu ments, and the system checks for their avail- ability as described above. If the maximu m number of allowed docu ments has been reached, the system informs the caller and gi v[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 276 Record-A-Call Fax-On-Demand transmits a cover sheet with each faxed document th at includes the recipient’ s extension number , your company name (as program med in the database), the date, the nu mber of pages to be sent, and a list o[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Scheduled Time-based Application Routin g (STAR) Page 277 The service technician can set a maximum lengt h for Record-A-Call messages. The Record-A- Call Maximum Message Length timer can be se t at 0–600 minutes. A 0 setting allows mes- sages of [...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 278 Scheduled Time-based Applica tion Routing (STAR) For example: • The Labor Day entry , with a specific time, co mes before the Day/Night entry so that a different message is played from 10:00 AM to 2:00 PM only . • The early time inte[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Voice Mail Page 279 V oice Mail The V oice Mail feature allows callers to se nd and receive recorded messages from any en d- point or DTMF endpoint. (Dial pulse signaling is not recognized by the voice processing sys- tem. Callers using d ial pulse[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 280 Mailboxes Callers will hear the V oice Mail co mpany greeting and recorded instructions that tell them what to do next. Users simply listen to the prompts and press the dialpad button that corre- sponds to the desired choice. If the user[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Group Lists Page 281 extension number (“ Please hold while I transfer your call to...” ), unless it has been dis- abled at the mailbox. If the endp oint user does not answer , the caller w ill be asked if he wants to leave a message, if the ope[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 282 Primary and Alternate Notification Primary and Alternate Notifica tion Each mailbox can have a Primary and/or an A lternate notification cas cade of numbers. The notification numbers are pr ogrammed to be accessed during specific days an[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Notification Numbers Page 283 ever , the button at the endpo int will remain lit if there are any messages that have not been heard. Each level also has a Number C alled Busy timer and a Pager Notif ication Retry timer or Per - sonal Number No Answ[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 284 Subscriber Feat ures Subscriber Features Before subscribers can use voice mail, they must set up their mailb ox. Mailbox setup and con- figuration options include: • Initializing a mailbox • Setting up an e-mail password (i f E-Mail [...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Level 1 Page 285 VIM, MAPI protocol. The number of users with Level 1 is limit ed by a security button attached to the voice processing system PC. • Level 2 with Microsoft Outlook/Exchange: T o use this voice p rocessing system level, the mailbox[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 286 Level 1 the administrator ’ s E-mail Address instead of to the sender of the V oice Mail message. The user should forward the message or send a new message instead of replying. In Levels 2 and 3 , the user can reply to any mess age fro[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Levels 2 and 3 Page 287 Levels 2 a nd 3 T o use Level 2 or 3 Unified Messaging, you must have the following: • An existing e-mail system based on Microsoft Outlook /Exchan ge (MAPI). • The mailboxes’ E-mail Gateway fields are programmed for ?[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 288 Integrated Solution Insta llation Example Figure 18. Integrated Solution Installation E xample When a mailbox receives a voice mail message or uses the voice mail Record-A-Call feature, one of the following options occurs, dependi ng on [...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Integrated So lution Installa tion Example Page 289 • Forward & Copy: The voice mail or Record-A-Call message i s stored in the mailbox, and the EM unit converts the file to .wav , attaches it to an e-mail message, and deliv- ers the e-mail m[...]

V oice Proces sing Fea tures INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Page 290 Outlook Client-Based Solution • WAV File Attachment: Appears as a file with the name vm.wav . T o listen to the mes- sage, the user must play th e .wav file using multimedia software (such as Sound Recorder). Outlook Client-Based Solut[...]

Voice Processing Feat ures INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Outlook Client-Based Solution Installation Example Page 291 • Private Messages: If the message is marked “Private,” the Sensit ivity field in the Options tab will be set to Private . • Certified Messages: If the voice mail message is marked[...]

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Page 293 CONTENTS P AGE Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 Default V oice Processing Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 BVM, EM, and VPU V oice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Page 294 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Default V oice Pro cessing Prompts This section contains the default v oice prom pts for the voice processing systems supported by the Inter -T el CS-5200/5400 platform. The Int er-T el platform supports the following v oice pro- cessing s[...]

Page 295 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 014 T o spell a new na me, press 4. 015 Extension number ... 017 ...is not a valid choice. 018 Please try again. 019 After the tone, please record your message. When finish ed, you ma y hang up to deliver the message or press POUND for more[...]

Page 296 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 040 Since you are accessin g your mailbox for the first time , you shou ld be aware of a few standard features. T o cancel an opti on you have accessed and return to the previous menu, press ST AR. T o accept your recording or dialing sequ[...]

Page 297 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 064 For personal options, press 4. 065 T o setup remote messaging, press 5. 066 For your primary setup, press 1. 067 For your alternate setup, press 2. 068 If this is the correct destination, press POUND. 069 T o send this message now , pre[...]

Page 298 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 093 T o liste n to your next message, press 6. 094 There are no previous messa ges. 095 Message saved. 096 Message del eted. 097 There are no furthe r messages. 098 Message receive d... 099 ...at... 100 ...from... 101 ...totaling... 102 ..[...]

Page 299 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 122 ...time and date... 123 ...message source... 124 ...and... 125 ...message length... 126 T o turn on all envel ope op tions, press 4. 127 For message source, press 2. 128 For message length, press 3. 129 This option is now off. 130 This [...]

Page 300 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 151 For personal pho ne no tification, press 2. 152 For notification of al l new messages, press 1. 153 For priori ty-only , press 2. 154 Please en ter the destination telephon e number and wait for further instruc- tions. 155 The new numb[...]

Page 301 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 179 Secon d 180 Third 181 Fourth 182 Fifth 183 Sixth 184 Seventh 185 Eighth 186 Ninth 187 T enth 188 Eleventh 189 T welfth 190 Thirteenth 191 Fourteenth 192 Fifteenth 193 Sixteenth 194 Seventeenth 195 Eighteenth 196 Nineteenth 197 T wentiet[...]

Page 302 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 208 Thirty-first 209 ...the V oice Mail system. 210 The system is set to notify y ou between... 21 1 ...is turned off. 212 ...is turned on to call your pager at... 213 ...with all new messages. 214 ...with all priority messages. 215 ...sta[...]

Page 303 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 236 ...an unknown caller . 237 T o turn off th e envelope, press 5. 238 T o accept the changes, press POUND. 239 The envelope is turned off. 240 Please enter the applic atio n extension number. 241 T o select a day record ing, press 1. 242 [...]

Page 304 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 270 ...Fourteen 271 ...Fifteen 272 ...Sixteen 273 ...Seventeen 274 ...Eighteen 275 ...Nineteen 276 ...T wenty 277 ...Thirty 278 ...Forty 279 ...Fifty 280 ...Sixty 281 ...Seventy 282 ...Eighty 283 ...Ninety 284 ...Hundred 285 This mail box [...]

Page 305 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 299 For Saturday , p ress 7. 300 For Monda y through Frid ay service, press 1. 301 For all the days of the week, press 2. 302 Thousand 303 The hard d isk is... 304 ...percent full. 305 I'm sorry . V oice mail is full and cannot re cord[...]

Page 306 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 324 Zero is not a valid entry . T o spell a name, please press the associated number on the phone dialpad with the desi red letter of the person 's name you are entering. For the letter A, press the num ber 2 bu tton once. for the let[...]

Page 307 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 350 Y ou have chosen not to have a pager number . 351 Cascade Level... 352 Y ou did not ente r a vali d document number . 353 This do cument is currentl y unavailable. 354 ... is not a valid document number . 355 Y ou have already selected [...]

Page 308 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 377 Please en ter the 10 digit area code and telephone number of your fax machine. 378 The number you enter may be up to twenty di gits in length. 379 Y our fax is scheduled to be delivered at... 380 Pl ease en ter a document number . 381 [...]

Page 309 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 404 Y our current message search order is last in, first out. 405 T o search for messages first in first out, press 1. 406 T o search for messages last in first out, press 2. 407 T o cha nge the search order for new messages, press 1. 408 T[...]

Page 310 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 523 T o forward this call to anoth er exte nsion, press 3. 524 T o accept this call, press POUN D. 525 T o refuse this call, press ST AR. 526 Y ou have a call from... 527-534 Not used. 535 Please en ter the extension number . 536-537 Not u[...]

Page 31 1 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 560 ...message purged. 561 For message opti ons, press 5. 562 For more options, press 9. 563 T o change the fax destination number , press 1. 564 Please enter the extensio n numbe r of your fa x destin ation, followed by th e [#] button. 5[...]

Page 312 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 EM V oice Prompt s The following table shows all of the US English default system voice prompts for ASR- and non ASR-enabled En terprise Messaging (EM) sy stems. Prompts designated by an asterisk (*) cannot be re-recorded. 589 Enter the nu[...]

Page 313 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 009 Mailbox number ... N/A 010 If this is correct, press pound. If this is correct, say “Y es” or press pound. 01 1 For th e previous name in the directory , press one. For the previous name, say “Previous” or press one. 012 T o he [...]

Page 314 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 029 Message play stopped. T o conti nue, press pound. Message pla y stopped. T o continue, say “Resume” or press poun d. 030 Enter the destination mailbox or group list number . Say or enter the destin ation mail box or group list numb[...]

Page 315 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 045 T o accept this entry , press pound. T o accept this entry , say “Accept” or press pound. 046 T o era se and re-enter , press three. T o eras e and re-enter , say “Re-e nter” or press three. 047 Password erased. N/A 048 Password[...]

Page 316 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 065 T o setup remote me ssaging, press five. T o setup remo te messaging, say “Remote” or press five. 066 For your primary setup, press one. For y our primary setup, say “Primary” or press one. 067 For your alternate setup, press t[...]

Page 317 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 085 T o save this message, press seven. T o save this message, say “Save” or press seven. 086 T o delete th is message, press nine. T o delete this message, say “Delete Message” or press nine. 087 T o skip to the end of your me ssag[...]

Page 318 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 106 Message received from an outside caller . N/A 107 T o reco rd an introduction with a copy of this message, press one. T o record an introduction with a copy of this message, say “Re cord” or press one. 108 T o cha nge your personal[...]

Page 319 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 126 T o turn on all envel ope options, press four . T o turn on all envelope options, say “All Options” or press four . 127 For message source, press two. For message source, say “Source” or press two. 128 For message length, press [...]

Page 320 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 147 T o cha nge the telephone number , press two. T o change the telephone number , say “Nu m- ber” or press two. 148 T o change times of day , press two. T o change times of day , say “T ime” or press two. 149 T o cha nge days of [...]

Page 321 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 168 * March N/A 169 * April N/A 170 * May N/A 171 * June N/A 172 * July N/A 173 * August N/A 174 * September N/A 175 * October N/A 176 * November N/A 177 * December N/A 178 * First N/A 179 * Second N/A 180 * Third N/A 181 * Fourth N/A 182 *[...]

Page 322 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 190 * Thirteenth N/A 191 * Fourte enth N/A 192 * Fifteenth N/A 193 * Sixteenth N/A 194 * Seventeenth N/A 195 * Eighteenth N/A 196 * Nineteenth N/A 197 * T wentieth N/A 198 * T wenty-fi rst N/A 199 * T wenty-second N/A 200 * T wenty-th ird [...]

Page 323 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 212 ...is turned on to call your pager at... N/A 213 ...with all new messages. N/A 214 ...with all priority messages. N/A 215 ...starting at... N/A 216 ...ending at... N/A 217 For mailbox and grou p list maintenance , press two. For mailbox[...]

Page 324 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 231 No message left. N/A 232 ...last... 233 ...an outside caller at... 234 Message was sent from... N/A 235 This matches the mailbox of... N/A 236 ...an unknown caller . N/A 237 T o turn off the envelope, press five. T o tu rn off the enve[...]

Page 325 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 252 Not used N/A 253 This is a return receipt verifying the message sent has been heard. N/A 254 I’m sorry . Pri v ate messa ges canno t be for warded. N/A 255 This is the message center calling for ... N/A 256 If you are the correct pers[...]

Page 326 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 274 * ...Eighteen N/A 275 * ...Nineteen N/A 276 * ...T wenty N/A 277 * ...Thirty N/A 278 * ...Forty N/ A 279 * ...Fif ty N/A 280 * ...Six ty N/A 281 * ...Seventy N /A 282 * ...Eighty N/A 283 * ...Ninety N/A 284 * ...Hundred N/A 285 This ma[...]

Page 327 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 296 For W ednesday , press four . For Wednesday , say “Wednesday” or press four . 297 For Thursday , press five. For Thursday , say “Thursday” or press five. 298 For Friday , press six. For Frid ay , say “Friday” or press six. 2[...]

Page 328 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 317 Not used N/A 318 Y ou have chosen not to have a password. N/A 319 I’m sorry . Th is mailbo x is currently in use and cannot be accessed. Please try again later . N/A 320 Not used N/A 321 If you are calling from a rotary-type telephon[...]

Page 329 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 338 Please enter the cascade level you wish to program. Please enter the cascade level you wish to program. Say or enter one through nine using the keys on your telephone. 339 ...with a pager number of... N/A 340 T o change the pager dial s[...]

Page 330 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 359 Y ou have selected one document. N/A 360 Y ou haven’t selected any docu ments yet. N/A 361 Y ou may select one more document during this call. N/A 362 Y ou may select up to... N/A 363 ... more documents during this call. N/A 364 Sele[...]

Page 331 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 379 Y our fax is scheduled to be delivered at... N/A 380 Please enter a document number . Please say or enter the document number . 381 When you have finished importing documents, press star . When you ar e done importing documents, say “[...]

Page 332 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 399 ...documents. N/A 400 Hello, you have reached the Inter-T el voice processing system. N/A 401 Hello, you’ve reached the Inter-T el automated call handling system. N/A 402 T o cha nge your message se arch order , press two. T o change[...]

Page 333 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 420 Not used N/A 421 Not used N/A 422 Not used N/A 423 Not used N/A 424 Not used N/A 425 Not used N/A 426 Not used N/A 427 Not used N/A 428 Not used N/A 429 Not used N/A 430 Not used N/A 431 Not used N/A 432 Not used N/A 433 Not used N/A 43[...]

Page 334 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 442 Not used N/A 443 Not used N/A 444 Not used N/A 445 Not used N/A 446 Not used N/A 447 Not used N/A 448 Not used N/A 449 Not used N/A 450 Not used N/A 451 Not used N/A 452 Not used N/A 453 Not used N/A 454 Not used N/A 455 Not used N/A 4[...]

Page 335 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 464 Not used N/A 465 Not used N/A 466 Not used N/A 467 Not used N/A 468 Not used N/A 469 Not used N/A 470 Not used N/A 471 Not used N/A 472 Not used N/A 473 Not used N/A 474 Not used N/A 475 Not used N/A 476 Not used N/A 477 Not used N/A 47[...]

Page 336 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 486 Not used N/A 487 Not used N/A 488 Not used N/A 489 Not used N/A 490 Not used N/A 491 Not used N/A 492 Not used N/A 493 Not used N/A 494 Not used N/A 495 Not used N/A 496 Not used N/A 497 Not used N/A 498 Not used N/A 499 Not used N/A 5[...]

Page 337 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 507 The system already contains the maximum number of fax documents allowed. N/A 508 The system does not have enough disk space to import any more documents. N/A 509 T he system is currently at or above the Maxi- mum Fax Library Size. N/A 5[...]

Page 338 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 527 T o change the time and date, press five. N/A 528 T he current time is... N/A 529 T o accept the current ti me, pre ss pound. N/A 530 T o ente r a new time, use two digits for the hour and two digits for the minutes. N/A 531 The curren[...]

Page 339 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 547 Y ou have one dele te d message. N/A 548 ...deleted messages. N/A 549 T o recover deleted messages, press two. T o recover dele ted messages, say “Recover” or press two. 550 T o recover this message, press seven. T o recover this me[...]

Page 340 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 568 Fax destination saved. N/A 569 Fax destination erased. N/A 570 T o cancel unh eard sent voice mail messages, press one. T o cancel unheard sent voice mail messa ges, say “Unheard” or press one. 571 All sent messages have been heard[...]

Page 341 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 589 Not used N/A 590 Not used N/A 591 Not used N/A 592 I’m sorry . I’ m not allowed to dial that nu mber . N/A 593 Message received from an outside number with no caller ID information. N/A 594 I’m sorry . I do not have valid Caller I[...]

Page 342 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 610 T o listen to faxes, pre ss six. T o listen to Fax messages, say “Facsimile” or press six. 61 1 Y ou have no new messages. N/A 612 with the subject... N / A 613 I’m sorry , you cannot delete this e-mail. N/A 614 T o reply to all [...]

Page 343 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 631 e-mail N/A 632 Fax N/A 633 Not Used Not Used 634 Not Used Not Used 635 Not Used Not Used 636 Not Used Not Used 637 Not Used Not Used 638 Not Used Not Used 639 Not used Not Used 640 Not Used Not Used 641 Not Used Not Used 642 Not Used No[...]

Page 344 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 653 ...faxes... N/A 654 This message is marked... N/A 655 ...flagged... N/A 656 ...saved... N/A 657 ...answered... N/A 658 ...recent... N/A 659 ...deleted... N/A 660 ...with attachment... N/A 661 For your voice mail envelope, pr ess one. F[...]

Page 345 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 674 Y ou have one priority voice mail. N/A 675 Y ou have one new voice mail N /A 676 ...saved voice mails… N/A 677 Y ou have one sa ved voice mail . N/A 678 T o listen to messages, press one. T o listen to messages, say “Messages” or [...]

Page 346 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 696 Not Used Not Used 697 Not Used Not Used 698 Not Used Not Used 699 Not Used Not Used 700 N/A Pl ease spell the first few letters of where you would like to search in the directory . 701 ...hours... N/A 702 ...hour ... N/A 703 <10 sec[...]

Page 347 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 717 …one saved voice mail N/A 718 …one saved e-mail N/A 719 …one saved fax N /A 720 …one saved message N/A 721 … unheard voice mails N/A 722 … heard voice mails N/A 723 Not Used Not Used 724 Not Used Not Used 725 Not Used Not Us[...]

Page 348 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 738 Not Used Not Used 739 S peech recogn ition ha s been disabled for this call. N/A 740 Not Used Not Used 741 ... messages… N/A 742 ...seen... N/A 743 Not Used Not Used 744 Not Used Not Used 745 Y ou have no save d voice mail s. N/A 746[...]

Page 349 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 760 and deleted N/A 761 Not Used Not Used 762 * ...Million... N/A 763 * ...Billion... N/A 764 * ...T rillion ... N/A 765 * ...Minus... N/A 766 * ...Dollar ... N/A 767 * ...Dollars... N/A 768 * ...Cent ... N/A 769 * ...Cents... N/A 770 <P[...]

Page 350 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 782 * right parenthesis N/A 783 * underscore N/A 784 * sp ace N/A 785 * Ti l d e N / A 786 * aN / A 787 * bN / A 788 * cN / A 789 * apostrophe N/A 790 * lower A N/A 791 * lower B N/A 792 * lower C N/A 793 * dN / A 794 * eN / A 795 * FN / A[...]

Page 351 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 804 * lower G N/A 805 * lower H N/A 806 * lower I N/A 807 * jN / A 808 * kN / A 809 * lN / A 810 * pound N/A 81 1 * lower J N/A 812 * lower K N/A 813 * lower L N/A 814 * mN / A 815 * nN / A 816 * oN / A 818 * lower M N/A 819 * lower N N/A 8[...]

Page 352 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 827 * lower R N/A 828 * lower S N/A 829 * TN / A 830 * uN / A 831 * vN / A 832 * question mark N/A 833 * lower T N/A 834 * lower U N/A 835 * lower V N/A 836 * wN / A 837 * xN / A 838 * YN / A 839 * zN / A 840 * lower W N /A 841 * lower X N[...]

Page 353 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 849 * plus sign N/A 850 Please hold while I check your e-mail. N/A 851 ...one unreadable message N/A 852 ...unreadable messages N/A 853 Y ou have no unreadable messages N/A 854 T o mana ge un readable messages, press six N /A 855 unreadable[...]

Page 354 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 870 Not Used Not Used 871 Not Used Not Used 872 Not Used Not Used 873 Not Used Not Used 874 Not Used Not Used 875 Not Used Not Used 876 T o reco rd a standard greeting press o ne. T o reco rd a standard greeting, say “S tandard” or pre[...]

Page 355 Voice Processing Pr ompts INTER-TEL ® CS-5200/5400 ADMINISTRA TO R GUIDE, ISSUE 1.1 – August 2005 889 E-mail Reader was unable to retrieve your e- mails from your e-mail server due to a login failure. N/A 890 Please enter your e-mail account password. This is case sensitive. Using the keypad, you can scroll through symbols, numbers, and[...]

Page 356 V oice Processin g Prompts INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 909 T o cop y this message to addition al mailboxes, press four . T o copy this message to additional mailboxes, say “Copy” or press four . T able 43. V oice Prompts: Non-AS R and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (AS[...]

Page 357 Default Feature Codes INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUID E, ISSUE 1.1 – August 2005 Default Feature Codes Tr unk Access Codes *These fea ture codes m ay differ depending on the softwar e version. S tation Feature Codes FEA TURE NAME CODE (US/ EUROPE) Automatic Ro ute Selection (ARS) 92000* T runk Group Access 1-208 9200 1–9[...]

Page 35 8 Default Fea tu re Co de s INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Administrator Feature Codes Diagnostics Feature Code s The Diagnostics Mode featu re code (9900/9100) must be entered before the following feature codes can be used. Remote Programming 359 Reverse T ransfer (Call Pick-Up) 4 Review Keys 396[...]

Page 359 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUID E, ISSUE 1.1 – August 2005 A Abbreviations list 8 Absorbed digits 158 Accept Button 98 Accepting a Name 270 Access to the Features 117 Account Codes 191 all calls following 192 forced 191 on outside calls 187 standard 191 Account Codes for All Calls Following 192 ACD Agent Agent IDs 14[...]

Page 360 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Attendants Attendant Recal l 133 endpoints 132 primary 132, 133 programming 29 serving ot her attendants 133 transfer timer 133 Audio Diagnostics 252 AudioCodes MP-104 MGCP Gateway 84 AudioCodes MP-104 SIP Gateway 84 Audiotex Reco rdings Creating 68 Custom 68 [...]

Page 361 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUID E, ISSUE 1.1 – August 2005 Calling Party Number 162 Camp On 178 endpoint 178 hunt groups 135 moving call to DND 197 tones 19 6 trunk 190 Canceling a Message Waiting Indication 181 Canceling a Waiting Message 183 Cascade levels, Enabling an d Disabling 65 Cascading Remote Messaging 281 [...]

Page 362 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Do-Not-Disturb 235 call forwarding 217 messages 235 override 235, 239 programming 34 remote programming 240 Do-Not-Disturb and Reminder Messages 173 Down Button 98 DSS/BLF Button 98 DSS/BLF Key 98 Dual-Tone Multi-Frequency (DTMF) Signaling 40 E Eclipse Basic V[...]

Page 363 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUID E, ISSUE 1.1 – August 2005 Extension Numbers directory 268 programming 34 External Music Source 109, 171 External P aging 109 F Facility Groups 155 Facsimile (fax) Machine 109 Fault Code Message Record Field 251 Fax Card Required 263 Fax E-Mail Message Format 263 Faxes importing 67 Fax[...]

Page 364 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 House Phone 230 enabled by Station Speed Dial 230 for an inte rcom network 230 for courtesy paging 230 for dialing off-node destinat ion 230 for emergency dialing 230 for service calling 230 mode 231 programming 29 Hunt Groups 134 as alternate message source 1[...]

Page 365 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUID E, ISSUE 1.1 – August 2005 J Japanese pro mp ts and displays alphanumeric 28 date and time 26 Do-Not-Disturb 34 multilingual capabilit y 172 network date and time 27 reminder messages 34 System Speed Dial 221 K Keymaps 97 Keymaps, Switching 169 L Language 27 alphanumeric 28 date and ti[...]

Page 366 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Messages alternate message source 183 answering 182 canceling 181 endpoint-to-endpo int 180 indications 180 mailboxes 180 reminder 244 viewing 182 MGCP (Media Gateway Control Protocol) AudioCodes MP-104 84 Microphone Mute 125, 195, 358 Microsoft Outlook/Exchan[...]

Page 367 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUID E, ISSUE 1.1 – August 2005 Optional Account Codes 192 Optional Equipment headsets 101 MDPM 107 PCDPM 107 Outbound Fax 285 Outgoing Access 154, 164 Outlook Client-Based Solution 290 Outside Calls 186 account codes 191 automatic answer 170 callback queue 190 Camp On 190 header 186 on-hoo[...]

Page 368 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Programming date and time notification 65 DSS/BLF Buttons 50 private intercom calls 175 System Speed Dial numbers 47 Programming and Using Mini-DSS Unit but ton s 49 Programming from an Administrator endpoint create or delete endpoints 28 entering alphanumeric[...]

Page 369 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUID E, ISSUE 1.1 – August 2005 Routing Off 124 S Sample Call Routing Announcement Tree 267 Save Button 98 Save Key 99 Scheduled Time-b ased Application Routing 277 feature description 19 Screened Calls 200 Screened Transfer 200, 261, 266 Searching the Voice Mail Directory 270 Secondary Ext[...]

Page 370 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Swap Extension 37 Switching Matrix on DKSC 81 Synchronize Network Time 27 Synchronizing Network Time 27 System 221 System Administrator 280 System Administrator Features 25 System Administrator Procedures 25 System Alarms 51 System and Network Alarm Reporting [...]

Page 371 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUID E, ISSUE 1.1 – August 2005 Transfer 197 attendant transfer timer 133 conference 202 conference to voice mail 197 DSS/BLF Unit 50 methods 200, 261, 266 recall 199 to a system forward 197 to hold 101, 197 to ring 101, 197, 198 to voice mail 50, 198 voice processor timer 260 Transfer Reca[...]

Page 372 Index INTER-TEL ® CS-5200/540 0 ADMINISTRA TOR GUIDE, ISSUE 1.1 – August 2005 Voice Mail 20, 279 alternate message source 183 as message center 180 custom recordings 68 directory 268 fax destination number 62 mailbox and extension ID personal options 62 mailbox password 62 mailbox personal greetings 62 mailboxes 280 maintaining mailboxe[...]

V oice Mail Flowchart NOTE: At any menu level, you can say “Cancel ” or press to cancel or return to the previous menu or say “Accept” or press to accept. # ADMINISTRA TOR MAILBOX MENU “Broadcast Message” “Mailbox Maintenance” Recording “Options” “Import Fax” System Prompt “Replacement” 1 2 3 4 6 During your message: “[...]

Part No. 580.80 01 Issue 1.1, August 2005 A691/9112A[...]