Inter-Tel 8601 manual

Model 8601 SoftPhone for Pocket PC User Guide[...]

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Notice This Model 8601 SoftPhone fo r Pocket PC User Guide is released by INTER-TEL ® , INC. as a guide for system users and trainers. It provi des information necessary to properly install, program, op erate, and maintai n this product. The contents of this guide, which refle ct curr ent Inter -T el standards, are subject t o revision or change w[...]

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v T able of Contents CONTENTS P AGE Wel come. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Getting S t arted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About Y our Phone . . . . . . . . . [...]

vi CONTENTS P AGE Sending Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Canceling Unheard Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Programming Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

1 Model 8601 Sof tPhone for Pocket PC User Guide W ELCOME The Model 8601 SoftPhone for Pocket PC is a software-based, Session Initiation Pro- tocol (SIP) softphone that ru n s on th e P oc ket PC 20 02 (or later) Personal Digital Assistant (PDA) platforms. W ith your Model 8601, you can place or receive calls from anywhere within the same wireless [...]

2 Model 8601 Soft Phone for Pocket PC User Guid e A BOUT Y OUR P HONE The following shows the default Model 8601 display . Brief descriptions of icons and menus are described on the following page. 1 13 8 18 16 3 2 4 5 7 9 6 17 Default Model 8601 Display: 12 10 11 14 15 19 Minimized Model 8601 Display:[...]

3 Model 8601 Sof tPhone for Pocket PC User Guide The following table describes th e Model 8601 icons and menus. No# ICON/MENU DESCRIPTIONS REF . PA G E 1 TA L K Places a call. Th is icon changes to HOLD or RESUME , depending on the phone status. 13 2 CALL LOG Opens the Call Log that shows the call history of up to 30 calls. This icon changes to MUT[...]

4 Model 8601 Soft Phone for Pocket PC User Guid e S ETTING U P V OICE M AIL T o begin usin g your voice mailbox, yo u will need to complete a few basi c set-up pro- cedures to initialize your mailbo x, customi ze your personal g reetings, and record your voice mail directory name. See page 24 for addition al voice mail option s. Initializing Y our [...]

5 Model 8601 Sof tPhone for Pocket PC User Guide Recording Y our Personal Greetings Y ou can store two dif ferent personal greetings in your voice mailbox: a primary and an alternate. Y ou can then select whic h greeting you want played when a caller reaches your voice mailbox. Because the purpose of this greeting is to tell callers why they have r[...]

6 Model 8601 Soft Phone for Pocket PC User Guid e Recording Y our V oice Mail Directory Name Y our recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. T o change yo ur directory name: 1. Access your mailbox as d escribed on page 18 . 2. T ap to select the Personal O[...]

7 Model 8601 Sof tPhone for Pocket PC User Guide O PTION M ENUS The Model 8601 provides variou s menu options for custom izing your Model 8601. T o program the settings, tap the desired option from the bottom bar . Phone The Phone menu provides acce ss to Call Log, Speed-Dial, Do-Not-Disturb, and Mes- sage(s) settings. Each of these options is desc[...]

8 Model 8601 Soft Phone for Pocket PC User Guid e Speed Dial The Speed Dial option allo ws you to save up to te n numbers. T o see the Speed-Dial list: Ta p SPD DIAL or select Speed Dial . While viewing the Speed-Dial list , you have the following o ptions: • Call: Places a call to the highlighted number in the list. • Add: Adds a num ber to th[...]

9 Model 8601 Sof tPhone for Pocket PC User Guide Message(s) When you have received a voice mail message, the display shows, “Y ou have xx mes- sage(s).” (where the xx indicates the number of the message). T o listen to the message: Ta p MSG or select Message(s ) . A call is automatically placed to the phone or message center that left the messa[...]

10 Model 8601 Soft Phone for Pocket PC User Guid e Options The Options menu allow s you to program th e connection, media, and preferences set- tings. NOTE: This section describ es only the options that affect basic phone operation and functionality . The options that are not liste d in this section are for configuring the phone settings. Only your[...]

11 Model 8601 Sof tPhone for Pocket PC User Guide Preferences The Preferences option allow s you to customize your Model 8601 . • Prefer ences: Y ou can program the following settin gs: — Skin: Select the user interface that you woul d like to use. The available skins are Default, Ocean, Skin1, and SkyBlue. — Alert Msg: When you receive an in[...]

12 Model 8601 Soft Phone for Pocket PC User Guid e F EATURES AND O PERATIONS The Model 8601 supports the feat ures that are shown in the table below . Most of these features do not require you to enter feature codes. The following pages provide the feature descriptio ns and how to use them. SUPPORTED FEA TURES DEF AUL T FEA TURE CODES REF . PA G E [...]

13 Model 8601 Sof tPhone for Pocket PC User Guide Sharing an Extension The Model 8601 functions as a single SIP pho ne and as a shared extension . A shared extension allows up to five SIP phones to use the same extension number on the Axxess system. Incoming calls to a shared extension are se nt to SIP phones simulta- neously . Once one of the phon[...]

14 Model 8601 Soft Phone for Pocket PC User Guid e Switching Between T wo Calls The Model 8601 can establish up to two simu ltaneou s calls. If the second inc oming call is answered, the first call is placed on hold, and you are connected with the sec- ond caller . The Model 8601 then present s a SW AP button on the display that allows you to toggl[...]

15 Model 8601 Sof tPhone for Pocket PC User Guide Placing Conference Calls Y ou can establish a conference call with up to three intercom and/or out side parties (four , includin g you). T o place a conference call: 1. While on the first call, tap CNF . The first call is auto matically put on hold. 2. Place another intercom or outside call. Then ta[...]

16 Model 8601 Soft Phone for Pocket PC User Guid e T ransferring Calls Although transferring calls is considered a basic function of a phone, your Model 8601 has many advanced options for this feature. W ith your phone, you can transfer to another extension or an outside line. T o Another Extension 1. While you are on a call, tap TRANS to place the[...]

17 Model 8601 Sof tPhone for Pocket PC User Guide Redialing Calls Y ou can redial a call in two methods. The first and simplest method is red ialing the last number dialed; the second method is redialin g a number that is saved in the Call Log. T o redial the last number dialed: Ta p TA L K . A line is selected automatically , and the number is dia[...]

18 Model 8601 Soft Phone for Pocket PC User Guid e Accessing Y our Mailbox If you want to check your voice message from a remote site, you must first access your mailbox. TIP: Ge nerally speaking, tapping during any voice mail operation wil l advance you to the next step. For example, when leav ing a voice mail me ssage for another voice mail user [...]

19 Model 8601 Sof tPhone for Pocket PC User Guide Using V oice Mail Messages Once you’ve accessed you r mailbox, the system will tell you how many ne w and saved messages you have. Y ou can then lis ten to messages, delete messages, save messages, etc. Listening to Messages T o listen to m essages: 1. Access your mailbox as d escribed on the prev[...]

20 Model 8601 Soft Phone for Pocket PC User Guid e 4. When the message has fini shed playing, you have the following op tions: • Ta p to replay the message from the beginning. • Ta p to reply to the message. Y ou have the following opti ons: —T a p to leave a voice mail message fo r the caller . If the caller had a mailbox number, you are ask[...]

21 Model 8601 Sof tPhone for Pocket PC User Guide Undeleting Messages If you accidentally delete a voice mail messa ge, you can retrieve it within a specific time frame (programmed by yo ur system administrator). An y retrieved messages are then restored to your saved-message que ue. Messages that are not recovered within the programmed time (up to[...]

22 Model 8601 Soft Phone for Pocket PC User Guid e Sending Messages T o send a message: 1. Access your mailbox as d escribed on page 18 . 2. T ap . 3. Enter the desired mailb ox number or group li st number . 4. Ta p to accept the subscriber ’ s name. 5. Record your message after the tone. Whil e recording, you have the following options: • Ta [...]

23 Model 8601 Sof tPhone for Pocket PC User Guide Canceling Unheard Messages Y ou ca n cancel unret rieved messa ges that you ha ve sent to in dividuals, bu t not mes- sages that you sent to group lists. T o cancel unheard messages: 1. Access your mailbox as d escribed on page 18 . 2. Ta p for Message Options. 3. T ap . 4. When prompted, enter the [...]

24 Model 8601 Soft Phone for Pocket PC User Guid e Programming V oice Mail Options Y our voice mailb ox contains personal options to allow you to customize voice mail functions. However, before you change your voice mail options, you must first ini tial- ize your mailbox (see page 18 ). Changing Y our Mailbox Password Y our password prevents unauth[...]

25 Model 8601 Sof tPhone for Pocket PC User Guide Changing the Call Screening T ransfer Method NOTE: The Call Screening fe ature is available on ly if it is ena bled for your mailbox (ask your system administrator). Depending on the transfer method you select , transferred calls from voice mail may be unannounced (as usual), or one of the following[...]

26 Model 8601 Soft Phone for Pocket PC User Guid e Changing the Message Search Order When more than one message is left in yo ur voice mailbo x, you can change the order in which you retrieve your messages, based on the date and time they were received. T o change the listening order of your messages: 1. Access your mailbox as d escribed on page 18[...]

27 Model 8601 Sof tPhone for Pocket PC User Guide Programming Remote Messaging NOTE: Y our system administra tor must enable this feature on your voice mailbox. W ith Remote Messaging, you can program th e V oice Processor (voice mail) to call you when your mailbox receives new message s. Using a “cascade” (a series of up to nine telephone numb[...]

28 Model 8601 Soft Phone for Pocket PC User Guid e • T o set up the time of day for not ification: T ap . Then enter the time you want the message noti fication to start and stop. Enter t he times with two dig- its for the hour and two digits for the minu tes (e.g., 090 0 = 9:00). If enteri ng the time in 12-hour format, you are pro mpted to tap [...]

29 Model 8601 Sof tPhone for Pocket PC User Guide Using the V oice Mail Directory Whenever voice mail asks yo u to enter a mailb ox number , you can use the mailbox and extension number directories. Y ou can al so use these directories to leave a voice message with another user . Like the ph one directories, you d on’t have to enter the full name[...]

30 Model 8601 Soft Phone for Pocket PC User Guid e W orking in Hunt Group s Y our system may be programm ed with “hunt g roups.” Hunt gr oups are groups of phones that share a common extension number in addition to having individual exten- sion numbers. Thi s allows someone to cal l anyone in the group (u sing the common extension) or a specifi[...]

31 Model 8601 Sof tPhone for Pocket PC User Guide T ROUBLESHOOTING The following table lists so me possible problems that you may encounter when using the Model 8601. PROBLEM PROBABLE CAUSE SOLUTION The Model 8601 does not start. The status remains “Con- necting...” A register error message is displayed. The PDA is not getting a signal from the[...]

32 Model 8601 Soft Phone for Pocket PC User Guid e F REQUENTLY A SKED Q UESTIONS This section includes some of the most frequently asked questions. If yo u have prob- lems with your phone o r voice mailbox, refer to this section before you con tact your system administrator or you r local Inter-T el dealer . Q1. How can I r etrieve messages if I do[...]

33 Model 8601 Sof tPhone for Pocket PC User Guide Q9. What PDAs support the Mode l 8601? A9. The Model 8601 currently suppo rts the HP™ (formally Compaq™) iP AQs 3800/3900 series and 5450, and the Dell Axim™ X5. Q10. If I call someone who is in DND, will I see their DND message? A10. Y es. The di splay will show “Bu sy ...” Q1 1. How many[...]

34 Model 8601 Soft Phone for Pocket PC User Guid e[...]

35 Model 8601 Sof tPhone for Pocket PC User Guide Index A About Your Phone 2 Accessing Your Mailbox 18 Alternate Greeting 5 Audio Settings 10 C Call Log 7 Call Screening 25 Canceling Unh eard Messages 23 Cascade Levels 27 Changing directory name 6 passwords 4 the call screening tran sfer method 25 the mess age sear ch order 26 the voice mail messag[...]

36 MModel 8601 Soft Phone for Pocket PC User Guid e R Receiving Calls 13 Recording personal greetin gs 5 voice mail directory name 6 Redialing Calls 17 Remote Messaging 27 Resume 14 Reverse Transfer 16 Ring Tones 10, 17 S Selecting Ring Tones 17 Sending Messages 22 Setting Up Voice Mail 4 SIP (Session Initiation Protocol) 1 SIP Phone 13 Skin 11 Spe[...]

V OICE M AIL F LOW C HART ACCESSING YOUR MAILBOX • EITHER , T ap the Message key to respond to a mes- sage from voice mail. OR, Call the voice mail extension number , tap , and enter your mailbox num- ber . • Enter your p assword and then tap . # SUBSCRIBER MAILBOX MENU Listen to New Message Send a Message Listen to Saved Messages Personal Opti[...]

Part No. 835.2737 Issue 1.0, October 2003 A946/3848A[...]