Inter-Tel 3000 manual

Inter - T el ® 3 000 A dministration Manual INT 3000 Admin Manual cover 5/18/07 9:20 AM Page 1[...]

Inter-Tel 3000 Administrator’s Man ual TABLE OF CONTENTS FCC INFORMATION ................................................................................................................ ....... 1 FCC PART 68 EXHIBIT J ................................................................................................. 1 CUSTOMER OWNED COIN /CREDIT CA[...]

Inter-Tel 3000 Administrator’s Man ual CUSTOMIZING YOUR DI GITAL TELEPHONE SET ................................................................... 21 TO CHANGE THE LANGUAGE ON YOUR PHONE .................................................... 21 AUTOMATIC ANSWER ........................................................................................[...]

Inter-Tel 3000 Administrator’s Man ual EXTERNAL FORWARDING ......................................................................................................... 34 TO RESTRICT AN EXTENSION FROM FORWARDING CALLS TO AN EXTERNAL NUMBER ...............................................................................................................[...]

Inter-Tel 3000 Administrator’s Man ual V OICE M AIL ..................................................................................................................................... 51 TO ALLOCATE A VOICE MAILBOX TO AN EXTENSION ........................................ 51 SETTING UP VOICE MAILBOXES ............................................[...]

Inter-Tel 3000 Administrator’s Man ual TO PRESENT A BUSY EXTENSION WITH A CALL WAITING TONE ...................... 65 TO ACCEPT A W AITI NG CALL ................................................................................... 65 CALL WAITING FROM EXTERNAL CALLS ............................................................... 65 MULTIPLE CALL PA[...]

Inter-Tel 3000 Administrator’s Man ual ROOM MONITOR ................................................................................................................... ....... 80 EXTENSION LOCK ................................................................................................................. ...... 80 TO LOCK YOUR EXTENSION .......[...]

Inter-Tel 3000 Administrator’s Man ual ADDITIONAL PROGRAMMING OPTIONS ................................................................................. 93 SYSTEM LANGUAGE ................................................................................................................... 93 TO CHANGE THE PROGRAMMING EXTENSION ......................[...]

Inter-Tel 3000 Administrator’s Man ual INCOMING CALLS ONLY WHEN T1 IS PROGRAMMED ........................................................ 111 INCOMING CALLS ONLY WHEN PRI IS PROGRAMMED ...................................................... 111 OUTGOING GROUPS ........................................................................................[...]

Inter-Tel 3000 Administrator’s Man ual 1 FCC INFORMATION FCC Part 68 Exhib it J This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of t he cabinet of this equipm ent is a label t hat contains, am ong other i nformati on, a product identifier in the format US: LKCPF09BENCORECX. If reques[...]

Inter-Tel 3000 Administrator’s Man ual 2 Customer Owned Coin/Credit Card Phones To comply with state tariffs, the Telephone Company m ust be given notification p ri or to connection. In some states, the state public utility commissio n, public service commission or co rporation commission must give pri or approval o f connection. Data Equipment T[...]

Inter-Tel 3000 Administrator’s Man ual 3 television rece ption, which c an be determ ined by turni ng the equipm ent off and o n, the user is enc ouraged to try to correct the interference by one or more of the following measures: • Reorient t he receiving antenna • Relocate the CCU with respe ct to the receiver • Check that the CCU and rec[...]

Inter-Tel 3000 Administrator’s Man ual 4 SAFETY REGULATIONS Important Safety In structions The following safety info rm ation is reprinted from UL 609 50:2000. When using your telephone equ i pment, basic safety precautions should always be followed to reduce the risk of fire, electric shoc k, and injury to persons, incl uding the following: 1. R[...]

Inter-Tel 3000 Administrator’s Man ual 5  If the pro duct has been expos ed to rain or water.  If the pro duct does not operate norm ally by following t he operating i nstructi ons.  Adjust only those c ontrols that are covered by the operating instruc tions because im proper adjustment of other con trols can result in damage and will of[...]

Inter-Tel 3000 Administrator’s Man ual 6 LIMITED WARRANTY For a period of 18 m onths from the date of purchase , Inter-Tel® warrants the Equ ipm ent (except for fuses and lamps) t o be free from defects in m aterial, workm anship, or both, a nd to com ply with speci fications for the Equipment, as set forth in the Installation Man ua l . Buyer?[...]

Inter-Tel 3000 Administrator’s Man ual 7 SOFTWARE LICENSE AGREEMENT THE FOLLOWING IS A SITE LICENSE AG REEMENT REL ATING TO THE INTER-TEL SOFTWARE. PLEASE CA REFULLY READ AL L OF THE TERMS AN D CONDITIO NS BEFORE PROCEEDING. THE SOFTWARE REFERENCED HEREIN IS LICENSED IN ACCORD ANCE WITH THE FOLLOWING TERMS AND CONDIT IONS. IF YOU D O NOT ACCEPT S[...]

Inter-Tel 3000 Administrator’s Man ual 8 acknowledge and ag ree that you have the responsibility to s ublicense the end user of the software with an agreement in writing containin g the statement th at “the software licensed hereby can only be installed at the initial en d user site licensed for this software and at no other site without the ex[...]

Inter-Tel 3000 Administrator’s Man ual 9 You shall be so lely responsible for the supervision, m anagement and con trol of your use of the Program and related p roducts and documentat ion. You here by indemnify and hold harmless the Company and its affiliates (the Indemnified Parties) against any loss, liability, damages, costs or exp enses suffe[...]

Inter-Tel 3000 Administrator’s Man ual 10 Government Res tricted Rights: The Software is provided with restricted rights. Us e , duplicat ion or discl osure by t he governm ent is subjected to rest rictions set fort h in subparagra ph c (1) (ii) of the Rights in Tech nical Data and Com puter Software clause at D FARS 252.227-7013 (Oct. 1988) an d[...]

Inter-Tel 3000 Administrator’s Man ual 11 INTRODUCTION SYSTEM DESCRIPTION • The Inter-Tel 3000 is an Integrat ed Comm unications Syste m. It suppor ts all your voice call needs and also provides an option al Integrated Data Solution t hat allows multiple simultaneous Internet sessions and up to 12 IP extensions. • The Inter-Tel 3000 can accom[...]

Inter-Tel 3000 Administrator’s Man ual 12 System Options The following table details the various system options available. Option Capacity Notes CO lines 20 20 Lin es total DSL Interface 1 On the Broadband Module T1 interface 1 Either 24 T1 or 23 Primar y Rate ISDN channels Internal LAN 10/100 Base T 4 Port switched hub Supplied on the Broadband [...]

Inter-Tel 3000 Administrator’s Man ual 13 USING THIS GUIDE This Administrator’s Manual is your guid e t o using the Inter-Tel 3000 syste m . It also explains how to program system settings using a digital telephone set. In describi ng the various system feat ures, dialing c odes are given whic h are used to acti vate features with standard anal[...]

Inter-Tel 3000 Administrator’s Man ual 14 DIGITAL TELEPHONE SETS There are two digital telephone sets, on e with eigh t and the other with sixteen programmable keys. All of the digital telephone sets are highly feature d display tel ephones. They all have a four-line display that contains prom pts, and menus wit h selectable opt ions. Thi s uniqu[...]

Inter-Tel 3000 Administrator’s Man ual 15 Sixteen Key Digital Teleph one Set with DSS Sixteen Key Digital Teleph one Set Scroll/Edit K eys N umeric Keypad Programmable Key s Data Socket and Headset Socket (underneat h) Message Waiting /Ringin g Indicator Scroll/Edit Keys Display Keys Volume Keys 4 Function K eys: Hold Program Message Directory N [...]

Inter-Tel 3000 Administrator’s Man ual 16 To adjust the Digital Telephone Se t Pedestal • The pedestal c an be mount ed on tw o locations on the base of the teleph one. • The locations provide two an gles 20 or 35-degrees. • To remove the pedestal, press the clip down a s shown. • The telephone set can als o be wall-m ounted. Whe n wall-m[...]

Inter-Tel 3000 Administrator’s Man ual 17 Using the Digital Te lephone Set Display The digital telephone set display presen ts prompts and information. It also provides selectable options to assist in activating features. Prompts and Information • Prompts tell you what action to take, or warn of an incorrect action. For example, an attempt to a[...]

Inter-Tel 3000 Administrator’s Man ual 18 Using the Display Keys to Select Menu Options The six display keys, located on each side of the display, ar e pressed to select the options shown on the display. This will either activate a feature, cause another menu to be displayed, or select an item from a list. When an item is selected from a list it [...]

Inter-Tel 3000 Administrator’s Man ual 19 Using the Programmable Keys / Line Keys There are eight programmabl e keys on the eight key di gital te lephone set, 16 on the sixt een key digit al telephone set and 32 on the DSS. The key s on the digi tal tel ephone sets a re pre-program med as line ke ys. Each line key is associated with a “Li ne”[...]

Inter-Tel 3000 Administrator’s Man ual 20 Using the Function Keys There are four function keys located di rectly above the digital telephone set display. Particular features are grouped unde r these keys, as follow s: H This key is used to place calls on system hold. When calls are placed on hold using this key, a prom pt “Return To Li ne” is[...]

Inter-Tel 3000 Administrator’s Man ual 21 CUSTOMIZING YOUR DIGITAL TELEPHONE SET The PROGRAM key accesses the options available to cust omize your digital telephone set settings. To Chang e the Lan guage on Your Phon e Each extensio n can select the display prom pts to be i n English, French or S panish. • From your digital t elephone set , pre[...]

Inter-Tel 3000 Administrator’s Man ual 22 Headset Mode When a headset is p lugged in to the headset socket, it is automatically detected and t he option to turn the headset mode on is displa yed on the dis play. You can also turn hea dset mode on and off vi a the PROGRAM key . • From your digital t elephone set , press the PR OGRAM key. • Pre[...]

Inter-Tel 3000 Administrator’s Man ual 23 Background Music This feature allows an e xtension to have m usic played over the speaker of a digital telephone set wh ile the extension is idle. This backg r ound music is supplied only if th ere is an external music source connected to the system. This background music is disconnected as s oon as the u[...]

Inter-Tel 3000 Administrator’s Man ual 24 USING STANDARD ANALOG TELEPHONE SETS If a standard analog telephone is used, dialing codes ac tivate the system features. The a ctivation of features from a standar d phone is desc ribed thro ughout the m anual. Feature Access Codes List To use a feature, dial the a pprop riate code from the list below. I[...]

Inter-Tel 3000 Administrator’s Man ual 25 GETTING STARTED – BASIC CALL FEATURES Making and Answering Calls To Make an Exte rnal Call • Lift the handset and select a free line in one of the following ways: • Press the line key 1 for line 1, line key 2 for line 2, and so on. (This is applicable only if the Programmable Keys are programmed as [...]

Inter-Tel 3000 Administrator’s Man ual 26 • Select “System Programming”. • Enter the System Programming Password and select “Li nes”. • Press the Scroll Down key (  ) until “Incoming Calls Only”. • Select “Incoming Calls Only”. • Select the lines that are to be used for incoming calls only. Lines programmed for incomi[...]

Inter-Tel 3000 Administrator’s Man ual 27 Note : By dialing the code 75 from a digital telephone set , the Scrol l Up and Do wn keys can be used to view all the entries in the list. To Add or Dele te a Sy stem Speed-Dial Number • Press the DIRECTORY key. • Press the Scroll Down key (  ) until “System Entries” is disp layed. • Select [...]

Inter-Tel 3000 Administrator’s Man ual 28 Note : By diali ng the code 74 from a digital telephone the Scroll Up and Down keys c an be used to view all the locations in lo ca tion sequence. To Dial a System Speed-Dial Number • Press the DIRECTORY key. • Select “System Speed Dial”. • Enter the first letter of the name or scroll through th[...]

Inter-Tel 3000 Administrator’s Man ual 29 ANSWERING CALLS When the di gital t elephone se t rings, y ou can do o ne of the f ollowing: • Select “Answer The Call” on the display. • Lift the handse t. • Press the speakerphone key. From a standard analog telephon e , lift the handset when th e phone is ringing. Ignoring Calls Ringing You r[...]

Inter-Tel 3000 Administrator’s Man ual 30 HOLDING AND TRANSFERRING CALLS System Hold You can place external calls on hold so that othe r tele phones can retrieve the call or you can return to th e call at a later stage. To Place an Ext ernal Call on System Hold • While on a CO line call either, press the Hold key, or select “System Hold” on[...]

Inter-Tel 3000 Administrator’s Man ual 31 To Transfer a Call to an Exte rnal Numb er • While on the call, press the Scro ll Down key (  ) until “External Transfer” is displayed. • Select “External Transfer”. • Select a free line and dial the num ber. • When the call is answered, press “Transfer”. From a standard analog phon[...]

Inter-Tel 3000 Administrator’s Man ual 32 RE-DIRECTING CALLS This allows you to forward a call that is ringi ng at your digital telephone s et. To Re-Direct a Call Ring ing at Your Extension • When a call is ringing at your dig ital telephone se t, select “Re-Direct the c all” on the display. • Select a free extension from the extension l[...]

Inter-Tel 3000 Administrator’s Man ual 33 Follow Me The Follow Me feature allows you to set a call forw ard t o another ext ension a fter you have left your extension. • From the digital telephone set answerin g the calls, press the Scroll Down key (  ) until “Forward” is displayed. • Select “Forward”. • Select “Follow Me”. Y[...]

Inter-Tel 3000 Administrator’s Man ual 34 Forward On No Answ er The Forward On No Answer feature allows you to forw ard all your calls to ring at ano t her extension if there is no answer at your ext ension after four rings. Alternatively, you can forward all external calls to an external number if your extension ha s not ans wered after four r i[...]

Inter-Tel 3000 Administrator’s Man ual 35 To Forward All Calls or External Ca lls Only to an External Number • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the System Programming Pass word an d select[...]

Inter-Tel 3000 Administrator’s Man ual 36 CONFERENCE CALLS This feature allows you t o set up a three-way co nve rsation be tween three e xtensions, or between t wo extensions an d a CO line, or between tw o CO lines an d an extensi on. To Set Up an Internal Conference • When on a call, press the Scroll Down key (  ) until “Internal Confer[...]

Inter-Tel 3000 Administrator’s Man ual 37 HANDSET MONITOR When you are on a call using the headset the ha ndset receiver is also turned on. If you wish to disable this facility unplug t he handset when the head set is installed INCOMING CALL HANDLING Calls can be prog rammed to ring I ndividual Exte nsions, a Ri ng Group, a Hunt Gr oup, Auto-Att [...]

Inter-Tel 3000 Administrator’s Man ual 38 The call can be forwarded t o the gro up voice m ailbox if one has been programm ed for the group. .The incoming call to the Hunt Group, will ring each av aila ble extension, once it r eaches that last exte nsion it will forward the call to the group mailbox afte r the forward on no an swer tim er expires[...]

Inter-Tel 3000 Administrator’s Man ual 39 • If hunt gro up is chose n select the type of hunt gr oup, Linear, Ci rcular or L ongest Idle. • Enter the extensions into the group. The order in which the ex tensions are entered determines the sequence in which unanswered calls are pr esente d to extensions in the group. The call will be presented[...]

Inter-Tel 3000 Administrator’s Man ual 40 • Select the group you wish to set up. Up to 11 groups can be set up, each with a co rresponding access code, 9 or 760 - 769 • Select the lines to be in the gro up. The lines in the group are indicated by a “ ♦ ”. Press the speak erphone key to finis h progra mming. Note: Lines can be in one out[...]

Inter-Tel 3000 Administrator’s Man ual 41 • Enter the time in 24-hour format e.g ., 1400 is 2:00pm. • Press “Confirm”. • Select “Off time 2” to set the first time the “Night Service” turns off automatically. • Enter the time in 24-hour format e.g ., 1400 is 2:00pm. • Press “Confirm”. Press the speak erphone key to finis [...]

Inter-Tel 3000 Administrator’s Man ual 42 AUTO-ATTENDANT The Auto-Attendant feature allows callers to ring direc tly through t o an extension prov i ded that they know the extension number of the person t h ey wish to contact. A Voice Module must be installed for this feature to operate. When a line programm ed for Auto-A ttendant receives a call[...]

Inter-Tel 3000 Administrator’s Man ual 43 Dialing More than O ne Digit If a valid extension number is dialed and th e extension is free, the phone is rung. If the extension is busy the call is camped on to the extensio n. If a forward when busy is programmed it is activated. If forward on no answer is programmed it is activated afte r th e no ans[...]

Inter-Tel 3000 Administrator’s Man ual 44 Auto-Attendant Programming Auto-Atten dant can be ena bled on a li ne-by-li ne basis from the programm ing extensio n. If a call is received on an Auto-Attendant line wh en the voice m ail system is busy, the call will ring as a normal call. If the voice m ail system becomes free be fore the call is answe[...]

Inter-Tel 3000 Administrator’s Man ual 45 To Customize the Auto-Attendant Message • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the System Programm ing Password and select “System”. • Select ?[...]

Inter-Tel 3000 Administrator’s Man ual 46 COURTESY SERVICE This service is available, w ith a standard greeting, on all systems. If the system is equipped with a Voice Module, you c an custom ize the greeting. When the Courtesy Service fe ature is activated on a C O line, callers to the system are answere d automatically after a programmable peri[...]

Inter-Tel 3000 Administrator’s Man ual 47 To Change the Ringing Time before Calls are answered by the Courtesy Greeting You can change th e tim e that a call will ring before be ing automatically a nswered by the Courtesy Service, as follows: • From the pr ogrammi ng extensi on, press the PROGRAM key. • Press the Scroll Down key (  ) until[...]

Inter-Tel 3000 Administrator’s Man ual 48 Simple Directo ry Servic e This is a service where a greeting is reco rded on site listing names and their extension numbers. When the directory message is record ed you can access it by dialling # when liste ning to the Auto Attendant greeting. If you dial # and ther e is no directory message record ed, [...]

Inter-Tel 3000 Administrator’s Man ual 49 “(Recorded name). If this is c orrect press pound. For the prev ious name in the directory press 1, to hear the next directory name press 2, to spell a new name press 3, to exit t he directory press star”. When the user dials # after the prom pt the selected extension is rung. If there are no names in[...]

Inter-Tel 3000 Administrator’s Man ual 50 Note: Although the names are entered using the co de 2 for A, 22 for B etc the matching is done using 2 for A, B and C, 3 for D, E and F etc. Recording names • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extension number ( which is your voice mailbox number). • Enter your v[...]

Inter-Tel 3000 Administrator’s Man ual 51 VOICE MAIL Voice mail servi ces are available only on those system s equipped with the optional v oice mail m odule. Up to 40 exte nsions can be allocated voice m ailboxes. T he 20 ring groups ca n also be allo cated voice mailboxes. A further 10 m ailboxes, not associat ed with extensi ons or gro ups, ca[...]

Inter-Tel 3000 Administrator’s Man ual 52 • Press “Confirm”. • Press the speak erphone key to finis h progra mming. From a standard phone dial 9 to select the greetings. Dialing 1 selects the prim ary greeting and dialing 2 selects the alternate greeting. When a greeting is selected dial 1 t o change t he greeting an d speak to rec ord th[...]

Inter-Tel 3000 Administrator’s Man ual 53 • Select “Forward to VM” or enter 710 as the extension num ber. • If “Forward On No Answ er” is activated to 710 , the voice mailbox will answer calls unanswered after four rings . • If “Forward When Bu sy ” is activated to 710, calls you ca nnot receive will be a nswered by the voice ma[...]

Inter-Tel 3000 Administrator’s Man ual 54 To Access Voice Mailboxes • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extension number ( which is your voice mailbox number). • Enter your voice mail password (1 111 by default) followed by #. • You are pre sented with t he Voice Messa ging Control Menu. T he options di[...]

Inter-Tel 3000 Administrator’s Man ual 55 Return Call The Return Call feature allows yo u to initiate a call to the caller who left a message in your voice mailbox. • When you ha ve listened t o a message in t he voice mai lbox select t he “Return Call” option. • The system initiates a call to that number. From a standard a nalog phone di[...]

Inter-Tel 3000 Administrator’s Man ual 56 The same rules ap ply to these reco rdings as do to normal messages le ft in voice m ailboxes. Read m essages are deleted in 8 days and unretrieve d messages are del eted in 15 days. • From the Pro gramm ing extens ion, press t he PROGR AM key . • Press the Scroll Down key (  ) until “System Prog[...]

Inter-Tel 3000 Administrator’s Man ual 57 Turning Remote Notification on and off • Press the MESSAGE key. • Select “Voice Messaging”. • Enter your extension number ( which is your voice mailbox number). • Enter your voice mail password (1 111 by default) followed by #. • Select “Remote Notification”. • Turn remote not ificatio[...]

Inter-Tel 3000 Administrator’s Man ual 58 The default value is set at 1. Selecting the Number of Retry Attempts The number of simultaneous remote notification calls can be set at 1 or 2. • From the Pro gramm ing extens ion, press t he PROGR AM key . • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select ?[...]

Inter-Tel 3000 Administrator’s Man ual 59 To Check All Voice Mail Passwords All voice mail extension voice mail Passwords can be examined from the programming extens ion. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programm[...]

Inter-Tel 3000 Administrator’s Man ual 60 • Select “Language”. • Select “Voice Mail”. • Select the language required. Information-Only Voice Mailboxes All voice m ailboxes (e xtension, group and pha ntom) can be program med as i nformation- only voice mailboxes. When a voice m ailbox is set as “Inform a tion Only” callers to the[...]

Inter-Tel 3000 Administrator’s Man ual 61 To Turn th e System Vo ice Mailbox On and Off • At the programming exten sion press the Scroll Down key (  ) until “System Voice Mail Box” is displayed. • Select “System Voice Box” to turn the System voice mailbox on. Select “System Voice Box” again to turn the System voice mailbox off.[...]

Inter-Tel 3000 Administrator’s Man ual 62 To Set the Tim e a Call will ring before the System Voice Mailbox Answers • From the pr ogrammi ng extensi on, press the PROGRAM key . • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the System Programm ing Password and s[...]

Inter-Tel 3000 Administrator’s Man ual 63 ADDITIONAL CALL FEATURES Redial Use the Redial feature to re dial the external number you most recently dial ed. A line is selected automatically and the last ex ternal num b er dialed is redialed. It is im portant to note that this feature redials external calls only, calls to other exten sions are not r[...]

Inter-Tel 3000 Administrator’s Man ual 64 To Pick up a Holding call at another extension • From a digital telephone set select the “Flashing Li ne led”. From a standar d analog phone , dial #5 and t hen the l ine num ber (Line num bers starting fr om 01 to 20 ). For example: To pick up a call that is on hold in lin e 2, dial #502 from the e[...]

Inter-Tel 3000 Administrator’s Man ual 65 Ring Back If the extension you call is busy, use the Ring Back feature to h a ve the extension call you b ack when it becomes free. If you dial for a CO line and no lines ar e free, use the Ring Back feature to get a CO line as soon as one is available. To have a Busy Extension Call You Back when it Becom[...]

Inter-Tel 3000 Administrator’s Man ual 66 Multiple Call Park The Call Park feature allows you to place up to 5 external calls on speci al hold by park ing them in the system. Any extension can then pick up the call. To Park and Retrieve a Call • On a digital telephone set, select “Call Park” on th e display. • Select the “Park position [...]

Inter-Tel 3000 Administrator’s Man ual 67 • Select “System Programming”. • Enter the System Programming Pass word an d select “Extensions”. • Press the Scroll Down key (  ) until “Barge-In” is displayed. • Select “Barge-In Protection”. • Select the extensions that are to be protect ed from bar ge-in. The ext ensions y[...]

Inter-Tel 3000 Administrator’s Man ual 68 When two lines are co nnected in conversation: • Select one of t he lines by pre ssing the line ke y. • Select “Intrude” on the dis play. You will then be connected in a three-way conv ersation.[...]

Inter-Tel 3000 Administrator’s Man ual 69 Setting Display Messages This feature enables you to leave a display messag e that will be seen by any digital telephone set calling your extensi on. You ca n also set a display m essage on a st andard analog telephone but you ca nnot chec k the content. To Set a Message to be disp layed to Internal Calle[...]

Inter-Tel 3000 Administrator’s Man ual 70 • If your digital telephone set is not ringing for the call, you can examine the incoming call ID by selecting “Exa mine Incom ing Call” . The same info rmation sho wn on the ringing di gital tele phone sets is then displayed. Programming the System to Di splay Caller ID Info rmation If you subscrib[...]

Inter-Tel 3000 Administrator’s Man ual 71 • Enter the name to be ass ociated with the number. Refer to page 18 for help on how t o enter nam es. • Press Confirm . • Select the option “Day Mode ”, “Ni ght Mode” or “Day and Night Mode”. • Select the required option of “Extensi on”, “Gr oup”, “Auto-Attendant” or “Co[...]

Inter-Tel 3000 Administrator’s Man ual 72 To Set up Extensions with an Individual Caller ID List You can program up t o 40 extensions to store ten num bers each. Each of these extensions will have a separate record of calls that ring on CO lines programmed to ring their ex tensions only. • From the pr ogrammi ng extensi on, press the PROGRAM ke[...]

Inter-Tel 3000 Administrator’s Man ual 73 To make an Announcem ent ov er a Public Address System If there is a Public Addr ess (PA) system connected to your In ter-Tel 3000, any extension can make an announcement ove r the PA system. • From the Idle Menu, press the Scroll Down key (  ) until “Paging ” is displayed. • Select “Paging?[...]

Inter-Tel 3000 Administrator’s Man ual 74 Single Extension Page The Single E xtension Page fe ature allows y ou to call an d speak ove r the speaker o f an indivi dual digital telephone set. If the digital telephone set is page-protected the call will fail. • From the Idle Menu, press the Scroll Down key (  ) until “Sing le Extension Page?[...]

Inter-Tel 3000 Administrator’s Man ual 75 • Enter the System Programming Pass word an d select “Extensions”. • Press the Scroll Down key (  ) until “Manager / Assistant” is displayed. • Select “Manager / Assistant”. • Select the assistant extension. When selected, th e menu chang e s to allow you to select the manager exten[...]

Inter-Tel 3000 Administrator’s Man ual 76 Note: The assistant extension must be progra mmed to receive Call Waiting tones. See page 82. To Program a Key to Call the Assistant’s Extension Directly With this feature set, the m anager can call the assistant, while the assistant’s extension is idle, by pressing the key. Also, the ma nager can see[...]

Inter-Tel 3000 Administrator’s Man ual 77 Press the speak erphone key to finis h progra mming. Note: When enabli ng or dis abling the LC R feature, t he new setti ng does not take immediat e effect. There can be a delay of up to 1 minute for the setting to take effect. Note: To program L CR Codes whe n a T1 or T1 PRI interf ace card is i nstalled[...]

Inter-Tel 3000 Administrator’s Man ual 78 To Set up th e Acco unt Code Operation • From the pr ogrammi ng extensi on, press the PROGRAM key. • Select “System Programming”. • Enter the System Programm ing Password and select “System”. • Press the Scroll Down key (  ) until “Account Codes” is displayed. • Select “Account [...]

Inter-Tel 3000 Administrator’s Man ual 79 Note: An extensi on in forced mode cannot make a second call to set up an External C onsultati on, Transfer or Conference. If they wish to make a seco nd call while on a call, they mu st pla c e th e first call on System hold and t hen place t he second call after they enter an account c ode for the sec o[...]

Inter-Tel 3000 Administrator’s Man ual 80 display. “Call Back” and “Reminde r Call” are the only incoming ringing that will be accepted when this feature is set. To Set Do-Not- Disturb on Your Ext ension • From the Idle Menu, press the Scroll Down key (  ) until “Do-Not-Disturb ” is displayed. • Select “Do-Not-Disturb”. Not[...]

Inter-Tel 3000 Administrator’s Man ual 81 To Make a Call from a Locked Extension • Dial 9 or 760 - 769 or press a line key. • Dial your t hree-digit l ock passwo rd. (The de fault lock password is 123). • Lift the handset and press either “S end Di gits” or the s peakerphone key. • A line will be selected. • Dial the number you requ[...]

Inter-Tel 3000 Administrator’s Man ual 82 TONE PROTECTION As described on page 65, exte nsions can p resent a busy ext ension wi th a call wai ting tone , provided t he busy extension is not protected agains t receiving call-waiting tones. By de fault, all extensions are protected against receiving Call Waiting tones, except extensio n 20. Howeve[...]

Inter-Tel 3000 Administrator’s Man ual 83 SENDING A HOOKFLASH WHILE ON A CALL A Hookflash signa l can be required if you are using certain network serv ices on standard CO lines, or if your Inter-Tel 3000 is conne cted to another tele phone system (PBX) via one of the line interfaces. The Hookflash feature allows you t o se nd a hold signal forwa[...]

Inter-Tel 3000 Administrator’s Man ual 84 MUSIC-ON-HOLD OPTIONS When an external call is placed on hold, you ca n choo se between supplying music, a tone, or silence to the caller. The music source can be inte rnal, in which case it is integrated i nto the system and cannot be changed, or extern al, in which case an external source must be connec[...]

Inter-Tel 3000 Administrator’s Man ual 85 • Select “Name Programming”. • From the ext ension me nu, select the ext ension you want to nam e and enter t he name as de scribed on page 18. Up to ten c haracters (including spaces) ca n be entered for each na me. • When the name is entered, select “Confirm”. Yo u will be presented with t[...]

Inter-Tel 3000 Administrator’s Man ual 86 • Select “Confirm” when the code is entered. Press the speak erphone key to finis h progra mming. To Restrict Extension Outgoing Calls During th e Day With this feature, you can assign the extensions to a Class-of -Service that will operate when the system is in “Day Service”. On power-up, all e[...]

Inter-Tel 3000 Administrator’s Man ual 87 POWER FAILURE OPTIONS To Provid e Ba ttery Backup Your Inter -Tel 3000 can be equip ped with an o ptional Batte ry Backup U nit (BBU) . When e quipped, f ull operation of the Inter -Tel 3000 is provided for at least one hour in the event of a pow er failure. Battery Alarm If your system is equipped wit h [...]

Inter-Tel 3000 Administrator’s Man ual 88 USING A DOOR PHONE You can equip you r Inter-Tel 3000 wit h an optional Doo r Phone. The Door Pho ne has a button whic h, when pressed, rings at pro grammed ext ensions, and has a micropho ne/speaker for com municati on. With a Door Phone installed in your reception area, anyone vis iting your premises ca[...]

Inter-Tel 3000 Administrator’s Man ual 89 To Program which Extensions can Operate the Doorstrike • From the Pro gramm ing extens ion, press t he PROGR AM key . • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the Syste m Programm ing password a nd select “Extens[...]

Inter-Tel 3000 Administrator’s Man ual 90 CALL LOGGING Your Inter-Tel 3000 system can be conn ected to a printer or PC, which wi ll maintain a record of inco m ing and outgoing calls made on the syste m . Details are printed as the calls are completed. A buffer is provided to store the last 500 call records. This buffe r can be o utput to the S e[...]

Inter-Tel 3000 Administrator’s Man ual 91 • Select the extensions who se calls are not to be logged. The selected extensions will be indicated with a “ ♦ ”. Press the speak erphone key to finis h progra mming. To Set the Ca ll Logging Int erfac e Sp eed • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll D[...]

Inter-Tel 3000 Administrator’s Man ual 92 • Select “Access Digits”. Enter the “Access Digits ” for a n external line on the parent PBX and select “Confirm”. • Select “Ext. nu m. length”. Enter the num ber of di gits in the ext ension numbers on the pare nt PBX. Press the speak erphone key to finis h progra mming.[...]

Inter-Tel 3000 Administrator’s Man ual 93 ADDITIONAL PROGRAMMING OPTIONS SYSTEM LANGUAGE The Text, Voi ce Module a nd Courtesy Ser vice prom pts can be program med to be in Engli sh, French or Spanish. The default language is Eng lish. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “S[...]

Inter-Tel 3000 Administrator’s Man ual 94 TO CONFIGURE UNEQUIPPED LINE INTERFACES The system assumes that available line i nterfaces have C O lines connected to them . If a line interface does not have an C O line connected, ens ure correct syst em operation by un-equipping the line interface in System Pro grammi ng, as follows: • From the Pro [...]

Inter-Tel 3000 Administrator’s Man ual 95 TO CONFIGURE LINE KEY LIGHTS When a call is placed on Syst em Hold, you can decide if the associated lin e key light is to flash or rem ain steady on all other digital telep hone sets. The default setting is that the light flashes. • From the Pro gramm ing extens ion, press t he PROGR AM key . • Press[...]

Inter-Tel 3000 Administrator’s Man ual 96 TO CHANGE RINGING FROM 50 TO 20 HZ This optio n allows the ringing frequency t o be change d from the default 50 Hz to 2 0 Hz on indi vidual extensions . • From the Pro gramm ing extens ion, press t he PROGR AM key. • Select “System Programming”. • Enter the System Programming Pass word an d sel[...]

Inter-Tel 3000 Administrator’s Man ual 97 FLEXIBLE NUMBERING The extensions num bers, line access digits, a nd first dig it of the feature co des can be cha nged. This allows systems wi th Direct Inwar d Dialing ( DID) num bers to have t heir extensi on number re flect the DI D number. When you cha nge the n umbering, t he extensi on numbers m us[...]

Inter-Tel 3000 Administrator’s Man ual 98 General Rul es for Fl exible Numb ering: If you select “ Confirm ” without m aking an entry, the top l ine of t he display changes to _ _ _ _ to allow the entry to be made. If you make an invalid entry “Invalid” sho ws on the top line of the display. Enter num ber length 3-4 -Confirm -Exit Key 3 o[...]

Inter-Tel 3000 Administrator’s Man ual 99 LOCAL CODES The Caller ID number presented from the ne twork is the 10 digit national num ber. It does not incl ude the 1 that is required for toll calls. The system must be able to distinguish between local and toll numbers. This is achieved by entering the local codes under syst em program ming. Whe n a[...]

Inter-Tel 3000 Administrator’s Man ual 100 To Program Loop Calling o n System Lines This fea ture is used when specialized lines without dial tone are co nnected to the switch. These can be tie lines or lines with extern al ring down equipment. When a line is programmed for loop callin g the dialled digits are n ot shown on the di splay. • From[...]

Inter-Tel 3000 Administrator’s Man ual 101 If dial tone detection is turned off the line will be con nected and digits dialled whether dial tone is present or not. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”.[...]

Inter-Tel 3000 Administrator’s Man ual 102 Programming System Timers You can set various timers from the programming extension to suit your requirements. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter[...]

Inter-Tel 3000 Administrator’s Man ual 103 Auto Attendant Day The time a call to the auto attendant, when the system is in day mode, will ring before the auto attendant answers the call. System Voice mailbox delay The time a call to the auto attendant, when the system is in night mode, will ring before the auto attendant answers the call. System [...]

Inter-Tel 3000 Administrator’s Man ual 104 T1 / PRI INTERFACE The system can be equippe d with a T1 car d to provi de up to 24 T 1 Robbed Bit Signaling (R BS) channe ls or 23 Primary Rate ISDN (PRI) chan nels. The pro gramming and set up opti ons availabl e on the T1 / PRI interface are described below. T1 (RBS) OR PRI (ISDN) When a T1 card is i [...]

Inter-Tel 3000 Administrator’s Man ual 105 • Select T1 (RBS). • Select “Coding”. • Two options are presented “ AMI” or “B8ZS”. • Select the required option. The default setti ng is AMI. A solid diam ond indicates the opti on selected. Programming the Line Build-Out on the T1 The Line Buil d out can be set at 0dB, -7. 5dB, -15d[...]

Inter-Tel 3000 Administrator’s Man ual 106 *DNIS* *ANI*DNIS * • From the pr ogrammi ng extensi on, press the PROGRAM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select “System Programming”. • Enter the System Programming Password and select “Li nes”. • Press the Scroll Down key (  [...]

Inter-Tel 3000 Administrator’s Man ual 107 The default is W ink Start Programming Receiv ed Digits on the T1 If Received digits is selected the displa y updates to show the equipped T1 lines. • From the pr ogrammi ng extensi on, press the PROGRAM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select[...]

Inter-Tel 3000 Administrator’s Man ual 108 T1 PRI Channel Programming If T1 PRI is programmed the default settings are as follows: - The ISDN Signalli ng Protocol (Q93 1) is set to National ISDN 2. The Line Build Out is set to -7.5 dB. The Line Gain is set to High at -3dB. Programming the ISDN Signalling Protocol (Q931) on the T1 PRI Two ISDN si [...]

Inter-Tel 3000 Administrator’s Man ual 109 The default setti ng is High -3dB. Note: Low is the recommended recei ve setting as specified in EIA 464C. Medi um is the recommended value in EIA 464B. LINE PROGRAMMING CHANGES WHEN A T1 MODULE IS EQUIPPED When a T1 m odule is eq uipped the followin g “Line Progra mming” opt ions are m odified. The [...]

Inter-Tel 3000 Administrator’s Man ual 110 Each T1 line c an be pro grammed to ri ng a differe nt group or extensio n. They can be indivi dually programmed to be answered by Auto Attendant or the Courtesy Service in the normal manner. If the interface is programmed as T1 PRI and no CO lines are installed th en the Incoming Ringing is programmed a[...]

Inter-Tel 3000 Administrator’s Man ual 111 Switch eq uipped with a T1 interfac e The menu sh owing the T 1 lines program med as available, in the “Eq uipped Lines” programm ing. If CO Lines are provi ded these are shown as li nes 25-28 de pending on the num ber equip ped. “Outgoi ng Restriction” is programmed as follows: - • From the Pr[...]

Inter-Tel 3000 Administrator’s Man ual 112 OUTGOING GROUPS Outgoing groups programming when T1 is pro gramm ed Individual T1 channels ca n be pro grammed int o the diffe rent line groups. • From the Pro gramm ing extens ion, press t he PROGR AM key. • Press the Scroll Down key (  ) until “System Programming” is disp layed. • Select ?[...]

Inter-Tel 3000 Administrator’s Man ual 113 • If “Preferred” is selected, the calls will be routed on any available line, if none of the selected lin es are available. In this case, the output code is not dialed. Press the speak erphone key to finis h progra mming. Note: Lines 1, 2 etc. are the T1 line s programmed as equipped in the Equi pp[...]

Inter-Tel 3000 Administrator’s Man ual 114 • Press the Scroll Down key (  ) until “System Voice Box” is d isplayed. • Select “System Voice Box”. • Select the lines to be answered by the System Vo ice mailbox. The lines that will be answered are indicated by a “ ♦ ”. Press the speak erphone key to finis h progra mming. Note:[...]

Inter-Tel 3000 Administrator’s Man ual 115 Note: When selectin g “Extension”, only one extension can be selected. If more than one extension is required, then a group woul d have to be programmed with the re quired exte nsions in the gro up. CALLED NUMBER ROUTING If the DID or DNIS service i s provided the calls can be routed t o extensions o[...]

Inter-Tel 3000 Administrator’s Man ual 116 Note: With ISDN if the Caller Number field is provided then it can be displayed regardless of the presentation flag. TR-1 108 7 provides this information. TELESECRETARY SERVICE A new prog ramming opt ion 'Telesecretary Service' i s provided in the extensi on progra mming m enu and is programmed[...]

Inter-Tel 3000 Administrator’s Man ual 117 PRESENTATION OF LINES ON THE SYSTEMPHONES PROGRAMMED SYSTEMPHONE KEYS IN KEY SYSTEM MODE The systemphone keys are pro grammed with Lines 1-8 in th e case of the eight key set and Lines 1-16 in t he case of the sixteen key set. If the switch is programmed with a T1 interface pressing Line 1 will select th[...]

Inter-Tel 3000 Administrator’s Man ual 118 PROGRAMMING REFERENCE All extensions have access to a set of options that can be programmed to suit the indi vidual user’s requirements. You acce ss these programming options vi a the PROGRAM key on the digital telephone se t. The following screens show what appears when t he PROGRAM key is presse d. T[...]

Inter-Tel 3000 Administrator’s Man ual 119 Accessing System Pr ogramming Options System Pro grammi ng options can al so be prog rammed vi a a digital tel ephone set . Howe ver, the di gital telephone set must be conne cted to the e xtension t hat is program med as the pr ogrammi ng extension. B y default, the Programming ex tension is extension 2[...]

Inter-Tel 3000 Administrator’s Man ual 120 System Settings Options If “System” is selected, th e following screens appear: 1. 2. Select Option - Language - Time And Date - Change Password Select Option - Programmin g Position - Night Servic e - Music On Hold 3. 4. Select Option - Line Key Light - Change Gre etings - Call Logging Select Option[...]

Inter-Tel 3000 Administrator’s Man ual 121 The following table lists the available System options, with their defaults, if applicab le. Feature De fau lt Notes Language Englis h See page 93. Time and dat e XX:XX xx-xx-x x See page 83. Change password • System Password • Speed Dial Password 1111 0000 See page 93. See page 27 Programming positi[...]

Inter-Tel 3000 Administrator’s Man ual 122 Caller ID List • Store all calls • Store un answered calls Stores unanswered calls See page 71. Class codes • Table 2 • Table 3 • Allowed Tabl e • Restricted Table Not programme d See page 85. Local Codes • Table of Local diali ng codes Not Programm ed See page 99. Reset Options • Reset t[...]

Inter-Tel 3000 Administrator’s Man ual 123 Extensions Settings Options If “Extensions” is selected, the followi ng screens appear: 1. 2. Select option - Name Programming - Restriction Classes - Tone Protect Select option - Page Protec tion - Open Door Restriction - Personal Caller ID List 3. 4. Select option - Sys. Speed Dial. Override - Voic[...]

Inter-Tel 3000 Administrator’s Man ual 124 The following table lists the available “Ex tension s” options, with their defaults, if applicable. Feature Default Notes Name program ming None program med See page 84. Restriction classes • Day class-of-service • Night class-of-service All extensions in Class 1. See page 86. Tone Protect Extens[...]

Inter-Tel 3000 Administrator’s Man ual 125 Lines Settings O ptions If “Lines” is selected, the follo wi ng screens appear: 1. 2. Select option - Equipped Lines - Group progr amming - Incoming ringing Select option - Outgoing Restriction - Incoming Calls Only - Outgoin g Groups 3. 4. Select option - PBX Gro up - LCR Codes - LCR Timebands Selec[...]

Inter-Tel 3000 Administrator’s Man ual 126 The following table lists the available “Lines” optio ns, with their defaults, if applicable. Feature Default Notes Equipped Line s All Lines equipped See page 94. Group Progra mming • Ring Group • Hunt Group Groups 1 wi th first 8 extensi ons, groups 2 - 20 with e xtension 20 only See page 38. I[...]

Inter-Tel 3000 Administrator’s Man ual 127 Index 50 to 20 Hz .......................................................96 AA Dial Time ................................................. 103 Accept a Waitin g Call ......................................65 Account Codes .................................................77 Account Codes - Forced m ode ...[...]

Inter-Tel 3000 Administrator’s Man ual 1 Group forwarding ............................................. 35 Group Mailboxes .............................................. 56 Group Program ming ......................................... 38 Headset ....................................................... 22, 36 Hold ...................................[...]

Inter-Tel 3000 Administrator’s Man ual 2 System langua ge ............................................... 93 System Program mi ng ......................... 22, 93, 118 System Voice Mailbox ............................... 60, 61 System Voice mailbox delay .......................... 103 Temporary Greeting ................................... 45, 47 [...]

Administrator's Manual Issue 5, May 2007 Part number 618 .5038[...]