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Cisco Systems 12 SP+ manual

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Table of contents for the manual

  • Page 1

    CH A P T E R 42-1 Cisco CallManager Administration Guide 78-13310-01 42 Cisco IP Phone Configuration Cisco IP phones as full-featured telephon es can plug dire ctly into your IP network. Y ou can use the Cisco CallManag er Administration phone co nfiguration panes to con figure the following Cisco IP pho nes and devices: • Cisco IP Phone 7900 Fam[...]

  • Page 2

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-2 Cisco CallManager Administratio n Gu ide 78-13310-01 Configuring Cisco IP Phones Y ou can add phones to the Cisco CallMan ager database automatically using auto-re gistration, manually using the phone conf iguration panes, or in groups with the Bulk Administratio n T ool (B A [...]

  • Page 3

    42-3 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Displaying the MAC Address of a Phone The Media Access Control (MAC) addre ss comprises a unique, 12-character , hexadecimal number t hat identifi es a Ci sco IP phone or other hardware de vice. Locate the number on a label on[...]

  • Page 4

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-4 Cisco CallManager Administratio n Gu ide 78-13310-01 Adding a Phone Before a Cisco IP phone can be used, you must use this procedure to add the phone to Cisco CallManager . Y ou can also use this proced ure to conf igure H.323 clients or CTI ports. H .323 clients can be Symbol[...]

  • Page 5

    42-5 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Once you add a Cisco IP phone to Cisco CallManager Administration, informa tion from t he RIS D ata Collec tor serv ice disp lays on th e Phone Config uration pane. When a v ailabl e, the I P address of t he de vice an d the n[...]

  • Page 6

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-6 Cisco CallManager Administratio n Gu ide 78-13310-01 • Cisco IP Phones , Cisco CallManag er System Guide • Phone Conf iguration Checklist , Cisco CallManager System Guide Copying an Existing Phone If you want t o manually add se ve ral similar phones to the Cisco CallManag[...]

  • Page 7

    42-7 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Finding a Phone, page 42-26 • Adding a Phone, page 42-4 • Resetting a Phone, page 42-7 • Updating a Phone, p age 42-9 • Deleting a Phone, p age 42-10 • [...]

  • Page 8

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-8 Cisco CallManager Administratio n Gu ide 78-13310-01 Figur e 42-2 Find and Li st Ph on es P ane Step 3 Check the check boxe s next to the phones you w ant to reset. T o select all of the phones on the pane, ch eck the check box in the match ing records title b ar . Step 4 Clic[...]

  • Page 9

    42-9 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Updating a Phone Perform the follo wing pro cedure to update a Cisco IP phone from Cisco CallManager . Procedure Step 1 Choose De vice > Phone . The Find and List Pho nes pane di splays. Step 2 Enter search criteria to loca[...]

  • Page 10

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-10 Cisco CallManager Administratio n Gu ide 78-13310-01 Deleting a Phone Perform the follo wing procedure to delete a Cisco IP phone from Cisco Cal lManager . Procedure Step 1 Choose De vice > Phone . The Find and List Pho nes pane di splays. Step 2 Enter search criteria to l[...]

  • Page 11

    42-11 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Finding a Phone, page 42-26 • Adding a Phone, page 42-4 • Cisco IP Phones , Cisco CallManag er System Guide • Phone Conf iguration Checklist , Cisco CallMa[...]

  • Page 12

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-12 Cisco CallManager Administratio n Gu ide 78-13310-01 Phone Configuration Settings T able 42-1 describes the av ailable settin gs on the Phone Conf iguration pane. Note The Product-Specific Conf iguration sect ion contains model-specific f ields defined by the phone manufactur[...]

  • Page 13

    42-13 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones De vice Pool Choose the de vice pool t o which you want th is phone assigned. The de vice pool def ines sets of common characteristics for de vices, such as re gion, date/time group, and Cisco CallManager group fo r auto-regi[...]

  • Page 14

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-14 Cisco CallManager Administratio n Gu ide 78-13310-01 User Hold Audio Source T o specify the audio source pl ayed when a user initiates a hold action, click the dr op- down arro w and choose an audio source from th e list that displays. If you do not choose an audio source, Ci[...]

  • Page 15

    42-15 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Phone Button T emplate Choose the appropriat e phone b utton template. The phone b utton template determines th e conf iguration of butt ons on a phone and identif ies which feature (l ine, speed dial, and so o n) is used for[...]

  • Page 16

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-16 Cisco CallManager Administratio n Gu ide 78-13310-01 Outgoing Caller ID Patt ern Enter the number to send as Caller ID for outgoing call s. For e xample, in North America: • NNNXXXX = V ariable Call er ID, where XXX X is equal to an extensio n number or directory number (X [...]

  • Page 17

    42-17 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Media T ermination Point Required If a media te rminat ion poin t is used t o impleme nt features that H.323 does not support (such as hold and transfer), check the Media T ermination Point Required check box. If a media term[...]

  • Page 18

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-18 Cisco CallManager Administratio n Gu ide 78-13310-01 Idle Enter the URL to display on the Cisco IP Phone 7960 and Cisco IP Phone 7940 LCD when the phone has n ot been used for the time specif ied in Idle T imer field. F or example, you can display a logo on the L CD when th e[...]

  • Page 19

    42-19 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Proxy Server Enter the host and port (for exampl e, proxy .cisco.com:80) used to proxy HTTP request s for access to non-local host addresses from the phone HTTP client. If the phone receiv es a URL such as www .cisco.com in a[...]

  • Page 20

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-20 Cisco CallManager Administratio n Gu ide 78-13310-01 Configuring Speed Dial Buttons Y ou can confi gure spee d-dial b uttons for phones in the Cisco CallManager Administration if you w ant to pro vide speed dial b uttons for users or if y ou are confi guring phones that do no[...]

  • Page 21

    42-21 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Resetting a Phone, page 42-7 • Adding a Directory Number , page 42-28 • Updating a Director y Number , page 42-29 • Cisco IP Phones , Cisco CallManag er Sy[...]

  • Page 22

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-22 Cisco CallManager Administratio n Gu ide 78-13310-01 Speed Dial Configuration Settings T able 42-2 describes the speed-dial b utton conf iguration settings. Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Adding a Directory Number , page 42-28 • Updating a D[...]

  • Page 23

    42-23 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Subscribing to a Service Perform the follo wing steps to subscribe to ne w services for a phone. Before You Begin Add the services to Cisco CallM anag er . For more information, see t he “ Adding a Cisco IP Phone Service”[...]

  • Page 24

    Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones 42-24 Cisco CallManager Administratio n Gu ide 78-13310-01 Updating Services Perform the follo wing steps to update a se rvice. Y ou can update the service name and service parameter values, if necessary . Procedure Step 1 Choose De vice > Phone . The Find and List Pho nes pane [...]

  • Page 25

    42-25 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Cisco IP Phones Unsubscribing from a Service Perform the follo wing steps to unsubscribe from a service. Procedure Step 1 Choose De vice > Phone . The Find and List Pho nes pane di splays. Step 2 Enter search criteria to locat e a s pecif[...]

  • Page 26

    Chapter 42 Cisco IP Phone Configuration Finding a Phone 42-26 Cisco CallManager Administratio n Gu ide 78-13310-01 Finding a Phone Because you might ha v e thousands of Cisco IP phones in your netw ork, Cisco CallManager lets you sear ch for p hon es based on specif ied criteria. F ollo w these step s to sear ch for a spec if ic Cisco IP phone in t[...]

  • Page 27

    42-27 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Step 7 T o vie w the ne xt set of d iscov ered de vices, cl ick Next . Note Y o u can delete or reset multiple phones from the Find and Li st Phones pane by ch ecking the check boxes ne xt to the appr opriate phones and cli[...]

  • Page 28

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-28 Cisco CallManager Administratio n Gu ide 78-13310-01 Adding a Directory Number Follo w th ese instructions to add a directory numb er to a specif ic phone. Y ou can configure the call waiting, call forw ard, and call pickup phone features while adding the directory number .[...]

  • Page 29

    42-29 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Finding a Phone, page 42-26 • Adding a Phone, page 42-4 • Deleting a Directory Number, page 42-30 • Updating a Director y Number , page 42-29 • Directo[...]

  • Page 30

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-30 Cisco CallManager Administratio n Gu ide 78-13310-01 Step 5 Update the appropriate sett ings as described in Ta b l e 4 2 - 3 . Step 6 Click Update . Step 7 Click Restart De vices . Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Finding a Phone, page 42-26 [...]

  • Page 31

    42-31 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Step 4 From the Directory Numbers li st, choose the line you w ant to delete. The Directory Number conf iguration pane disp lays. Step 5 Click Delete . A message appears verifying that you want to delete the line. Step 6 Cl[...]

  • Page 32

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-32 Cisco CallManager Administratio n Gu ide 78-13310-01 Directory Number Configuration Settings T able 42-3 describes the fields a v ailable on the Di rectory Number Conf iguration Settings pane. T able 42-3 Direct ory Number Configuration Set tings Field Description Directory[...]

  • Page 33

    42-33 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Calling Search Space Choose the approp riate calling search space. A calling search space comprises a collec tion of partitions that are searched for numbers called from this directory number . The va lue you choose applies[...]

  • Page 34

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-34 Cisco CallManager Administratio n Gu ide 78-13310-01 Forw ard Busy Enter the directory number to which a call is forw arded when the line is in use. Y o u can enter any dialable phone number , includin g an outside destination. The va lue you enter applies to all de vices u[...]

  • Page 35

    42-35 Cisco CallManager Administration Guide 78-13310-01 Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers Calling Search Space Choose the calling search space to use w hen forwarding to the specif ied destination. Y ou can conf igure calling search space for Forward All, Forward Busy , Forward No Answer , and Forw ard on Failur[...]

  • Page 36

    Chapter 42 Cisco IP Phone Configuration Configuring Directory Numbers 42-36 Cisco CallManager Administratio n Gu ide 78-13310-01 Related Topics • Cisco IP Phone Conf iguration, page 42-1 • Resetting a Phone, page 42-7 • Adding a Directory Number , page 42-28 • Updating a Director y Number , page 42-29 • Cisco IP Phones , Cisco CallManag e[...]