Yealink T19PN manual

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ii Copyright © 2013 YEALINK NETWORK TECHNOL OGY CO ., L TD Copyright © 2013 Y ealink Network T echn ology CO ., L TD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form o r by any means, electronic or mechanical, photoco pying, recording, or otherwise, for any purpose, withou t the express written permi[...]

iii Note: This devic e is tested and complies with the limits for a Cl ass B digital device, pursuant to P art 15 of the FCC Rules. Thes e limits are desi gned to provide r easonable pro tection against har mful interference in a residential instal lation. This eq uipment generates , uses, and can radiate radio frequen cy energ y and, if not instal[...]

iv Yealink SIP-T19 P/SIP-T19 firmwa re contains t hird-party softwar e under t he GNU Gen eral Public L icense (GPL). Yealink uses software under t he specific terms of the GPL. Pleas e refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Y ealink prod[...]

About This Guide v Thank you for choosing the SIP - T19P/SIP - T19 IP phone, exquisitely designed to provid e business telephony features, such as Call Hold, Call T ransfer , Multicast P agi ng and Conference over an IP network. The difference between the SIP - T19P and SIP - T19 IP phone is that the former supports P oE, while the latter d oes not[...]

User Guide for the SIP - T19P/SI P - T19 IP Phone vi  Anonymous Call on page 82 Documentations of the SIP - T1 9 IP phone have also been added. The following sections are new:  LED Instructions on page 4 Major updates have occurred to the following sections:  Anonymous Call on page 82  T roubleshooting on page 99[...]

T able of Content s vii About This Guide ...................................................................... v In This Guide ......................................................................................................................... v Summar y of Chan ges .............................................................................[...]

User Guide for the SIP - T19P/SI P - T19 IP Phone viii V olume ............................................................................................................................. 25 Ring T ones ........................................................................................................................ 25 Contact Managemen t ..[...]

T able of Content s ix Intercom .............................................................................................................................. 87 Multicast P agin g ................................................................................................................. 88 Music on Hold ......................................[...]

User Guide for the SIP - T19P/SI P - T19 IP Phone x[...]

Overview 1 This chapter provides t he over view o f the SIP - T19P/SIP - T19 IP phone. T op ic s include:  Hardware Componen t Instructions  Icon Instructions  LED Instructions  User Inter faces  Documentations If you require additional information or assistance with your new phone, contact your system administrator . The main hardwa[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 2 Hardware componen t instructions of the SIP - T19P/SIP - T19 IP phone are: Item Description ① LCD Screen Shows information about calls, messages, sof t k eys, time, date and other relevant data: • Call information — caller ID, call duration • Icons (for example, ) • Missed call text or se[...]

Overview 3 Icon Description R egisteri ng Hands-free speak erphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Multi-lingual uppercase and lowercase letters input mode V oice M ail T ext Message Auto Answer Do Not Disturb Call F or wa[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 4 Power Indicator LE D LED Status Description Solid green The phone is initializing. The phone is busy . The phone is idle. The call is placed on hold or is held. The phone receives a text message or voice mail. F ast flashing green (300ms) The phone is ringing. The call is mute. Off The phone is pow[...]

Overview 5 In addition to the ph one user in ter face, you can also cu stomize your phon e via web user inter face. In order to access the web user interface, y ou need to know the IP address of your new phone. T o obtain the IP ad dress, press on the phone. Enter the IP address (e.g. , http://192.168.0.10 or 192.168.0.10) in the address bar of web[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 6 Options Phone User Inter face W eb User I nter face -- R ecent Call In Dialing -- Auto Answer √ -- Auto R edial √ -- Call Completion √ -- Call R eturn -- DND √ -- Call Fo r ward √ -- Call T ransfer √ -- Call W aiting √ -- Conference -- Call Pickup √ -- Anonymous Call √ --Anonymous[...]

Overview 7 The following table shows documen tations available for the SIP - T19P/SIP - T19 IP phone. Name Contents Where found Language Quick Installation Guide Basic setup of the phone In the package English Quick R eference Guide Basic call features and phone customizations In the package English User Guide Phone/W eb user inter face settings Ba[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 8[...]

Getting Starte d 9 This chapter provides basic installation instructions an d information for obtaining the best per formance with the SIP - T19P/SIP - T19 IP phone. T opics include:  P ack ag ing Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings  R egistration  Idle Screen If you require [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 10  Phone Stand  P ower Adapter  Handset & Handset Cord  Ethernet Cabl e  Quick Installation Guide & Quick R eference Guide Check the list before installation. If you find anything missing, contact your system administrator.[...]

Getting Starte d 11 If your phone is already installed , proceed to Pho ne Initialization on page 13 . This section introduces how to install the phone: 1) Attach and detach the stand 2) Connect the handset and optional headset 3) Connect the network and power 1) Attach the stand and detach the stand a) Attach the stand b) Detach the stand 2) Conne[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 12 advise you which one to use.  AC power  P ower over Ethernet (Po E) AC P ower T o connect the AC power: 1. Connect the DC plug on the power adapter to the DC5V port on the ph one and connect the other end of the power adapter into an electrical power outlet. 2. Connect the inclu ded or a st [...]

Getting Starte d 13 Af ter your phone is powered on , the system boots up and per forms the following steps: Automatic Phone Initialization The phone finishes the initialization by loading the saved configu ration. The LCD screen displays “Initializing… p lease wait” during this process. DHCP (Dynamic Host Configuration Protocol) The phone at[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 14 3. Enter the user name (admin) and password (admin) in th e login page. 4. Click Confirm to login. The phone status is displayed on the first page of the web user inter face. If your phone cannot contact a DHCP ser ver for any reason , you need to configur e network settings manually . The IP phon[...]

Getting Starte d 15 2. Press or to select IPv4 , IPv6 or IPv4 & IPv6 from the IP Mode field. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. T o configure a static IPv4 address via phone user inter face: 1. Press Menu -> Settings- > Advanced Settings (password: admin) -> Network -> WAN P ort . 2. [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 16 will per form a PPP negotiation to obtain the IP address. Co ntact your system administrator for the PPP oE user name and password. T o configure PPP oE via phone user interface: 1. Press Menu -> Settings- > Advanced Settings (password: admin) -> Network -> WAN P ort . 2. Press to se l[...]

Customizing Y our Phone 17 Y ou can customize your SIP - T 19P/SIP - T19 IP phone by personally configu ring certain settings, for example, contrast, language and time & date. Y ou can add contacts to the phone’s local director y manually or from call history . Y ou can also personalize different ring tones for different callers. This chapter[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 18 The default language of the phone user inter face is English . The phone will detect and use the same language as which of your web browser for the web user inter face. If the language of your web browser is not supported by the phone, the web user inter face will use En glish. Y ou can ch ange th[...]

Customizing Y our Phone 19 3. Click Confirm to accept the change. T ext displ ay ed on the web user interface will change to the selected language. The time and date are displayed on the LC D screen when the phone is idle . If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) ser ver , you need to configure the [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 20 4. Press the Save sof t k ey to accept the change. The date and time display ed on the LCD screen will change acco rdingly . T o configure the time and date format via phone user inter face: 1. Press Menu -> Settings -> Basic Settings -> Time & Date -> Time & Date Format . 2. P[...]

Customizing Y our Phone 21 To change the administrat or password via phone user interface: 1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Set P assword . 2. Enter the current password in the Current PWD field. 3. Enter the new password in th e New PWD field. 4. Enter the new password again in the Co nfirm PWD field. 5.[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 22 Y ou can lock the k eypad of your phone temporarily when you are not using it. This feature helps you to protect your phone from unauthorized use . K eypad lock consists of the fo llowing: Menu K ey: The Menu soft key is lo ck ed. Y ou cannot access the menu of the phone until unlock ed. F unction[...]

Customizing Y our Phone 23 Y ou can configure the inter val (in seconds) to automatically lock the k eypad instead of long pressing . T o configure the inter val of automatic k eypad lock via web user inter face: 1. Click on Features -> Phone L ock . 2. Enter the desired inter val in the Phone Lock Time Out (0~3600s) field. 3. Click Confirm to a[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 24 5. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Note T o unlock the k eypad via phone user inter face: 1. Press any lock ed k ey , the LCD screen prompts “ Please Enter PIN ” . 2. Enter the PIN in the PIN field. 3. Press the C fm sof t k ey to unlock the k e[...]

Customizing Y our Phone 25 Y ou can press the V olume k ey to adjust the ringer volume when the phone is idle . Y ou can also press the V olume k ey to adjust the receive r volume of currently engaged audio devices (handset, speak erphone or headset) when the phone is in use. T o adjust the volume when the phone is idle : 1. Press to adjust the rin[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 26 2. Press or to select th e desired ring tone. 3. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. T o select a ring tone for the account via web user inter face: 1. Click on Account -> Basic . 2. Select the desired ring tone from the pull-down list of Ring T ype [...]

Customizing Y our Phone 27 2. Click Browse to locate a ring tone (file format must be *.wav) file from your local system. 3. Click Upload to upload the file. Note This section provides the operating instructions for managing contacts. T opics include:  Director y  Local Director y  Blacklist  R emote Phone B ook Director y provides easy[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 28 T o configure the director y via web user inter face: 1. Click on Director y -> Setting . 2. In the Director y block, select the desired list from the Disabled column and then click . The selected list appears in the Enabled column. 3. R epeat st ep 2 to add more l ists to the Enabled column. 4[...]

Customizing Y our Phone 29 If there is only one list in the directory , pr ess the Dir sof t k ey to enter this list directly . The built-in phone director y can store contact names and numbers. Y ou can store up to 1000 contacts an d 5 groups (including the default groups: Company , F amily and Frie nd) in your phone's local director y; add n[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 30 The IP phone enters the loca l director y directly as there i s only Local Directory in the directory by default. If Local Directory is r emoved from the directory , pr ess Menu -> Dir -> Local Directory to enter the local director y . 2. Select the desired group. 3. Press the Option sof t k[...]

Customizing Y our Phone 31 3. Press the Option sof t k ey , and then select Delete from the prompt list. The LCD screen prompts “ Delete selected group? ” . 4. Press the OK sof t k ey to confirm the deleti on or t he Cancel sof t k ey to cancel. Y ou can also delete all groups by pressing the Option soft k ey and then select Del All . F or more[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 32 4. Enter the name and the off ice , mobile or other numbers in the corresponding fields. 5. Press or , or the Switch soft k ey to select the desired ring tone from the Ring T ones field. If Auto is selected, this contact will use the ring tone assigned to the group. 6. Press the Add soft k ey to a[...]

Customizing Y our Phone 33 If the contact has already exist ed in the local director y , the LCD screen will prompt “ Over write the original contact? ”. Press the OK sof t k ey to overwri te the original contact in local director y or the Cancel sof t k ey to cancel. F or more information on remote phone book operating, refer to R emote Phone [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 34 The IP phone enters the loca l director y directly as there i s only Local Directory in the directory by default. If Local Directory is r emoved from the directory , pr ess Menu -> Dir -> Lo cal Director y to enter the local director y . 2. Select the desired group and then press the Enter s[...]

Customizing Y our Phone 35 - If only one number of the contact is stored in the local director y , press the Send sof t k ey to dial out the number . - If multiple numbers of the contact are stored in the local director y , press the Send sof t k ey to display a list of numbers. Press o r t o select th e desired number . Press the Send sof t k ey t[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 36 2. In the Search Source List In Dialing block, select the desired list from the Disabled column and then click . The selected list appears in the Enabled column. 3. R epeat st ep 2 to add more l ists to the Enabled column. 4. T o remove a list from the Enabled column , select the desired l ist and[...]

Customizing Y our Phone 37 Y ou can manage your phone’s local directory via phone user inter face or web user inter face. But you can only import or export the contact list via web user inter face. T o import a n X ML file of contact list via web user inter face: 1. Click on Director y -> Local Director y . 2. Click Browse to locate a contact [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 38 6. (Optional.) Select the contact in formation you w ant to import into the local director y from the pull down list of Index . 7. Click Import to complete importing the contact list. T o export contact list via web user inter face: 1. Click on Director y -> Local Director y . 2. Click Export X[...]

Customizing Y our Phone 39 3. Enter the name and the office , mobile or other numbers in the corresponding fields. 4. Press the Add soft k ey to accept the change or the Back sof t k ey to cancel. T o add a contact to the blacklist from local d irector y: 1. Press the Dir sof t k ey . The IP phone enters the loca l director y directly as there i s [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 40 Y ou can configure your new phone to access up to 5 corporate directories. The phone supports up to 2000 corporate director y entries . F or the access URL of the corporate director y , contact your system administrator . T o configure an access URL for remote phone book via web user inter face : [...]

Customizing Y our Phone 41 T o search for a contact in the corporate director y: 1. Press Menu -> Dir -> R emote Phone Book . If R emote Phone Book is added to the di rectory , press Dir -> R emote Ph one Book to enter remote phone book. 2. Select the desired remote group , and then press the Enter sof t k ey to load the corporate director[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 42 3. Enter the refresh period of corporate director y in the Search Flash Time (Seconds) field. The default value is 21600 seconds. 4. Click Confirm to accept the change. The SIP - T19 P/SIP - T1 9 IP phone maintains call histo r y lists o f Placed Call s, R eceived C alls , Missed Calls and Fo r wa[...]

Customizing Y our Phone 43 The detailed information of the entr y appears on the LCD screen. T o place a call from the call histor y list: 1. Press the History sof t k ey . 2. Press or t o switch between All Calls , Plac ed Calls , R eceived Calls , Missed Calls and F or warded Calls . 3. Press or to scroll t o the desired entry . 4. Press the Send[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 44 5. Press the OK sof t k ey to confirm the deleti on or t he Cancel sof t k ey to cancel. Y ou can upload your custom logo which will be shown on the idle screen. T o upload a custom logo via web user inter face: 1. Click on Features -> General Information . 2. Select Custom Logo from the pull-d[...]

Customizing Y our Phone 45 Physically connect your headset and activate the headset mode for use. Fo r more information on physically connecting a headset, refer to Phone Installation on page 11 . T o activate the headset mode: 1. Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the Answer [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 46 2. Select Enabled from the pull -down list of Headset Prior . 3. Click Confirm to accept the change. T o use headset prior feature, you should acti vate the he adset mode in advance: 1. Physically connect the headset. 2. Press to act ivate the headset mode. Note Y ou can customize the soft k eys, [...]

Customizing Y our Phone 47 2. Customize specific features for these k eys. 3. (Optional.) Enter a string that will appear on the LCD screen in the Label field. Label is configurable only wh en customizing four sof t keys. 4. Click Confirm to accept the change. Y ou can click R eset to default to reset custom settings to defaults. Note Common used p[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 48 Speed Dial Y ou can use this k ey feature to speed up dialing numbers of ten used or hard to remember . Dependencies: T ype ( Speed Dial ) V alue (the number you wan t to dial out) Usage: Press the programmable k ey to dial out the number specified in the V alue field. Direct ed Pickup Y ou can us[...]

Customizing Y our Phone 49 Dependencies: T ype ( Local Group ) Line (the group you want to access) Usage: Press the programmable k ey to access the group specified in the Line field. XML Director y Y ou can use this k ey feature to access the corporate director y quickly . F or more information, refer to R emote Phon e B ook on p age 39 . Dependenc[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 50 Message screen. Y ou can enter the text message and then sen d it. Zero T o uch Y ou can use this k ey feature to configure auto provision and network paramet ers quickly . Dependencies: T ype ( Zero T ouch ) Usage: 1. Press the programmable k ey to access the zero touch screen. 2. Press the OK so[...]

Customizing Y our Phone 51 T o disable an account via phone user inter face: 1. Press Menu -> Settings -> Advanced Settings (password: admin) -> Acco unt . 2. Press the Enter soft k ey . 3. Select Disable from the Activation field t o disable the acc ount. 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 52 Y ou can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. Y ou can configure a pattern with wildcards (refer to the expression syntax in the table above), so that any string that matches the pattern will be replaced. This feature is[...]

Customizing Y our Phone 53 3. Click Del to delete the replace rule(s). Note Y ou can configure one or more dial-now rule s (up to 100) on your phone. When the dialed out number matches the dial -now string, the nu mber will be dialed out automatically . F or example, a dial-now rule is configured as “ 2xx ” , then any entered three-digit string[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 54 T o configure the delay time for dial-now rule via web user inter face: 1. Click on Features -> General Information . 2. Enter the time within 1- 14 (in secon ds) in the Time- Out for Dial-Now Rule field. 3. Click Confirm to accept the change. Note Area codes are also known as Numbering Plan Ar[...]

Customizing Y our Phone 55 2. Enter the desired values in the Code , Min Length (1 - 15) and Max L ength (1 - 15) fields. 3. Click Confirm to accept the change. Note Y ou can block some specific numbers from being dialed on your phone. When you dial a block out number on your phon e, the dialing will fail and the LCD screen will prompt “ F orbidd[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 56 3. Click Confirm to add the block out number . Note Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency ser vices for assistance when necessary . The emerge ncy telephon e numb[...]

Customizing Y our Phone 57 Y ou can enable live dialpad on the SIP - T19P/SIP - T19 IP phon e, which enables the IP phone to automatically dial out the phone number without pressing the send k ey . Y ou can also configure a delay , where the phone will dial ou t the phone number automatically af ter the specified period of time. T o enable live dia[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 58 2. Enter the desired number in the Number field. 3. Enter the delay time (in seconds) in the Hotline Time - out field. The valid values range from 0 to 10. 4. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. H ot line is configurable via web user inter face at the p[...]

Basic Call Features 59 The SIP - T19 P/SIP - T1 9 IP phone is designed to be easily used lik e a regular phone o n a public switched telephone network (PSTN). Y ou can place calls, answer calls, transf er a call to someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP - T19P/SIP - T1 9 IP phone. [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 60  Using the headset Y ou can also dial the number first, and then choose the way you want to speak to the other party . Y ou can also search an d dial a con tact from call history , local director y or remote pho ne book. F or more information, refer to Contact Management on page 27 and Call His[...]

Basic Call Features 61 T o place a call using the headset: 1. With the optional headset conn ected, press t o activate the headset mode. 2. Enter the desired number using the k eypad. 3. Press , , or the Send sof t k ey . Note T o place multiple calls: Y ou can have more than one call on your SIP - T19P/SIP - T19 IP phone. T o place a new call duri[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 62 T o answer a call using the hands-free speak erphone mode: Do one of the following: - Press . - With the handset on-hook and headset mode deactivated, press the Answer sof t k ey . T o answer a call using the headset: Do one of the following: - Press . - With the headset mode activated, press the [...]

Basic Call Features 63 T o redial the last dialed number from your phone: 1. Press twice. A call to your last dialed number is attempted. T o redial a previously dialed number from your phone: 1. Press when the phone is idle. 2. Press or t o select the desired entry , and then press or the Send sof t k ey . Y ou can view the place d calls list when[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 64 T o view placed calls list when the phone is in the pr e-dialing screen: 1. Pick up the handset or press the speake rphone. The LCD screen displays the placed calls list. Y ou can press or to select the desired entr y and then place a call to the contact. Y ou can use auto answer to automatically [...]

Basic Call Features 65 Y ou can enable auto redial to redial the phone nu mber automatically when the called party is busy . Y ou can also configure the times settings for auto redial and the time to wait between redial attempts. T o configure auto redial via phone user inter face: 1. Press Menu -> F eatures -> Auto R ed ial . 2. Press or , o[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 66 2. W ait for a period of time or press the OK sof t k ey to redial the phone number . The phone will retr y as many times as configured until t he called party is idle. Y ou can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to recei[...]

Basic Call Features 67 1. Press the OK sof t k ey , the pho ne returns to the idle screen an d call complet ion is activated. When the called party becomes idle, the following prompt appears on the LCD screen of the phone: 2. Press the OK sof t k ey to redial the number . Note Y ou can press a call return k ey to place a call back to the last incom[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 68 Y ou can mute the microphone o f the active audio device during an active call, and then the other party cannot hear you. T o mute a call: 1. Press during an active call. The LCD screen indicates that the call is on mute. T o un -mute a call: 1. Press again to un -mute the call . Y ou can place an[...]

Basic Call Features 69 Multiple Calls on Hold: If multiple calls are placed on h old : 1. Press or t o switch between the calls, and then press th e R esume sof t k ey to retrieve the desired call. A numbered prompt appears on the LCD screen, for example “ 1/2 ”, indicating that this is the first call out of two calls. Y ou can use DND to rejec[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 70 3. Enter the numbers in the DND Authorized Numbers field. F or multi ple numbers, enter a comma between ever y two numbers. 4. Click Confirm to accept the change. When DND is enabled o n the phone, the phone can still receive inco ming calls from the numbers specified in the DND Authorized Numbers[...]

Basic Call Features 71 T o enable call for ward via p hone user inter face: 1. Press Menu -> F eatures -> C all Forward . 2. Press or t o select th e desired for warding type, and then press the Enter sof t k ey . 3. Depending on your selection: a.) If y ou select Always F or ward : 1) Press o r , or the Switch soft k ey to select Enable from[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 72 c.) If you select No Answer F or ward : 1) Press o r , or the Switch soft k ey to select Enable from the No Answer field. 2) Enter the destination n umber you want to forward all unanswered inco ming calls to in the F or ward t o field. 3) Press o r , or the Switch soft k ey to select the ring tim[...]

Basic Call Features 73 Dynamic F or wardi ng T o forward an incoming call to another party: 1. When the phone is ringing, press the Fwd sof t k ey . 2. Enter the number you want to forward the incoming call to. 3. Press , , or the Send sof t k ey . The incoming call is forwarded . The LCD screen prompts a call for ward message. Y ou can transfer a [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 74 Director y on page 27 for more information.). - Press the Dir sof t k ey , and then select Histor y . Select the desired list and use or to select the entr y (Director y should be configured in advance. R efer to Director y on page 27 for more information.). - Press the Dir sof t k ey , and then s[...]

Basic Call Features 75 To configure call waiting via phone user inter face: 1. Press Menu -> F eatures -> C all W aiting . 2. Press or , or the Switch soft k ey to select Enable from t he Call W aiting field. 3. Press or , or the Switch soft k ey to select Enable from t he Play T one field. 4. (Optional.)Enter the call waiting on code or off [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 76 3. Enter the number of the second party and press , , or the Send sof t k ey . 4. When the second party answers the call, you can consult with him or her before adding to the conference. 5. Press the Conf soft k ey again to join all parties in the conference. Y ou can press the Hold sof t k ey to [...]

Basic Call Features 77 3. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. 4. Click Confirm to accept the change. T o set up a network conference call: 1. Place a call to the first party . 2. Press the NewCall sof t k ey to place a new call. The active call is placed on hold. 3. Enter the number of the second par[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 78 Y ou can use call pickup to answer someone else’s incoming call on the phone. The SIP - T1 9P/SIP - T1 9 IP phone supports direct ed c all pickup an d group c all picku p. Direct ed call pickup is used fo r picking up a call that is ringing a t a specific phone number . Group call pickup is u se[...]

Basic Call Features 79 2. Enter the direct ed call pickup code in the Direct ed Cal l Pickup Code field. 3. Click Confirm to accept the change. T o configure the direct ed call pickup code on a per -line basis via web user inter face: 1. Click on Account -> Advanced . 2. Enter the direct ed call pickup code in the Direct ed Cal l Pickup Code fie[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 80 T o pick up a call directly : 1. Pick up the handset. The DPickup sof t k ey appears on the LCD sc reen. 2. Press the DPickup sof t k ey on your phone when a phone receives an incoming call. 3. Enter the phone number which receives an incoming call. 4. Press the DPickup sof t k ey again . The call[...]

Basic Call Features 81 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm to accept the change. T o configure the group call pickup code on a per -line basis via web user inter face: 1. Click on Account -> Advanced . 2. Enter the group call pickup code in the Group Call Pickup Code field. 3. Click Confirm t[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 82 T o pick up a call in the group: 1. Pick up the handset. The GPickup sof t k ey appears on the LCD screen. 2. Press the GPickup sof t k ey on your phone when a phone in the group receives an incoming call. The call is answered on your phone. Y ou can also configure a programmable k ey as a group p[...]

Basic Call Features 83 2. Press or t o select En able from the Send Anonymous field. 3. (Optional.) Press or t o select the desired value from the Anonymous Code field. 4. (Optional.) Enter the anonymous call on code in the Call On Code field. 5. (Optional.) Enter the anonymous call off code in the Call O ff Code field. 6. Press the Save sof t k ey[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 84 4. (Optional. ) Enter the anonymous call rejection on co de in the R eject On Code field. 5. (Optional.) Enter the anonymous call rejection off co de in the R eject Off Code field. 6. Press the Save sof t k ey to accept the change or the Back sof t k ey to cancel. Anonymous call rejection is confi[...]

Advanced Phone Feature s 85 This chapter provides operating instructions for the advanced features of the SIP - T1 9P/SIP - T1 9 IP phone. T opics include:  Hot Desking  Intercom  Multicast P aging  Music on Hold  Messages If you require additional information or assistance with you r new phone, contact your system administrator . Ho[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 86 3. Select Hot Desking from the pull-down list of T ype . 5. Click Confirm to accept the change. Note T o use hot desking: 1. Press the hot desking k ey when the phone is idle. The LCD screen prompts “ Clear all account config? ” . 2. Press the O K soft k ey , registr ation configurations (e.g.[...]

Advanced Phone Feature s 87 Intercom is a useful feature in an office environment to quickly connect with the operator or the secretar y . The SIP - T19P/SIP - T19 IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an in coming intercom call. In addit ion, yo[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 88 Accept Intercom Y ou can enable or disable the phone to automatic ally a nswer an in coming intercom call. If Accept Intercom is en abled, the phone automatic ally answers an incomin g interc om call. If Accept Intercom is dis abled, the pho ne rejects incoming intercom calls and send s a busy mes[...]

Advanced Phone Feature s 89 P aging Bar ge P aging bar ge parameter de fines the pr iority of the voice call in progress. If the priorit y of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically . If Disabled i s selected from the pull-down list of P aging Barge, the voice call in progress tak es[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 90 6. Click Confirm to accept the change. Note Music o n hold (M oH) is the business pr actice o f playing recorded music to fill the silence that would be hear d by the party placed on hold. T o use this feature, you should specify a SIP URI pointing to a MoH ser ver account. When a call is placed o[...]

Advanced Phone Feature s 91 When you have placed a call on hold, the held party can hear the music. Note Y ou can send and receive text messages using the SIP - T19 P/SIP - T19 IP phone. New text messages can be indicated both acoustically and visually . When receiving a new text message , the phone will pl ay a warning tone. Th e LCD screen will p[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 92 T o send a text message: 1. Press Menu -> Messages -> T ext Message - > New Message . 2. Compose the new text message. Y ou can press the abc sof t k ey to chan ge the input mode. 3. Press the Send sof t k ey af ter completing the content. 4. Enter the number you want to send the message [...]

Advanced Phone Feature s 93 The LCD screen prompts “ Delete Message? ” . 4. Press the OK sof t k ey to delete this message or the Cancel soft k ey to cancel. Y ou can also delete all text messages by pressing the Delete sof t k ey and then select Del All . Fo r more information, refer to the above steps. Note Y ou can leave voice mails for some[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 94 T o configure voice mail access codes via phone user inter face: 1. Press Menu -> Messages -> V oice Mail -> Set V oice Mail . 2. Press the 123 soft k ey to select the proper input mode and then enter the voice mail access code. 3. Press the Save sof t k ey to accept the change or the Bac[...]

Advanced Phone Feature s 95 mail icon) on the LCD screen. This will be cleared when you retrieve all voice mails or delete them. The MWI service i s unsolicited for some servers, so the SIP - T19P/SIP - T19 IP phone only handles the MWI messages sent from the server . But for other ser vers, the MWI ser vi ce is solicited, so the SIP - T19P/SIP - T[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 96 3. Enter the period time in the MWI Subscription P eriod (Seconds) field. 4. Click Confirm to accept the change. The IP phone will subscribe to the account number for MWI ser vice by default. T o enable Subscribe MWI to V oice Mail via web user inter face: 1. Click on Account -> Advanced . 2. S[...]

Advanced Phone Feature s 97 The IP phone will subscribe to the voice mail number for MWI ser vice using Subscribe MWI to V oice M ail . Note MWI subscription is configurable via web use r inter face onl y .[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 98[...]

T roubleshooting 99 This chapter provides general troublesho oting information to help to solve the problems you might encounter when using your SIP - T19P/SIP - T19 IP phone. If you require additional information or assistance with you r new phone, contact your system administrator . Why is the LCD screen blank?  Ensure that the phone is proper[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 100 How to obtain the MAC address of a phone when the phone is n ot powered on? Three ways you can obtain the MAC address of a phone:  Y ou can ask your supplier for shipping information sheet which includes MAC addresses according to the co rresponding PO (Purchase Order).  Y ou can find the M[...]

T roubleshooting 101  Check that the headset volu me is ad justed t o an appropriate level. R efer to V olume on page 25 . What is the difference bet ween user name, register name and display name? Both user name and register name are defined by the server . A user name is used to identify the account while a register name matched with a passwor[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 102 Why can ’ t I send a SMS to any other phone? SMS depends on support from a SIP ser ver . Contact your system administrator for more information. How to change the user password? T o change the user password via web user interface : 1. Click on Security -> P ass wor d . 2. Select user from th[...]

T roubleshooting 103 2. Select the desired value from the pull-down list of RTP Encr yption (SRTP) . 3. Click Confirm to accept the change. Note How to reboot the phone? T o reboot the phone via web user inter face: 1. Click on Settings -> Upgrade . SRTP is not available on all serv ers. Contact your system administrator for more information. SR[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 104 2. Click R eboot to reboot the phone. Note How to export PCAP t race? W e may need you to provid e a PCAP trace to help analyze your problem. T o export a PCAP trace via web user inter face: 1. Click on Settings -> Configuration . 2. Click Start to start recording signal traffic. 3. R ecreate [...]

T roubleshooting 105 How to export system l og ? W e may need you to provid e d ebug l og information to help analyze problem. By default, you can export the debug system log information to local PC. T o export the system log to local PC via web user inter face: 1. Click on Upgrade -> Advanced . 2. Select 6 from the pull-down list of System Log [...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 106 T o export the phone configurations via web user inter face: 1. Click on Settings -> Configuration . 2. Click Export to open file download window , and then save the file to your local system. T o import the phone configurations via web user inter face: 1. Click on Settings -> Configuration[...]

T roubleshooting 107 How to upgrade firmware? T o upgrade firmware via web user inter face: 1. Click on Settings -> Upgrade . 2. Click Browse to locate the firmware from your local system. 3. Click Up grade to up grade the firmware. The web user inter face prompts “Firmware of the S IP Pho ne will be updated. It will tak e 5 minutes to complet[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 108 3. Press the OK sof t k ey . The LCD screen prompts “ R esett ing … Please W ait! ” . The LCD screen prompts “ W elcom Initializing … please wait ” . The phone will be reset to factor y sucessfully af ter startu p. Note R eset of your phone may tak e a few minutes. Do not power off un[...]

R egulator y Notices 109 Contact your Y ealink Authorized R eseller for information about ser vice agreements applicable to your product. TO THE FULL EXTENT ALL OWED B Y LAW , YEALINK EXCLUDES F OR ITSELF AND ITS SUPPLIERS ANY LIABILITY , WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENT AL, CONSEQUENTIAL, INDIRECT , SPECIAL, O[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 110  Please place no heavy objects on the device in case of damage and deformation caused by the heavy load.  Keep at least 10 cm between the device and the closest object for heat dissipation.  Do not place the device on or near any inflammable or fire -vulnerable object, such as rubber-mad[...]

Appendix A- Time Zones 111 Time Zone Time Zone Name − 11:00 Samoa − 10:00 United States-Hawaii-Aleutian − 10:00 United States-Alaska-Aleutian − 09:00 United States-Alaska Time − 08:00 Canada(Vancouver, Whitehorse) − 08:00 Mexico(Tijuana, Mexicali) − 08:00 United States-Pacific Time − 07:00 Canada(Edmonton, Calgary) − 07:00 Mexico([...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 112 Time Zone Time Zone Name +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Sk opje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv[...]

Index 113 A About This Guide v Account Registration 50 Adding Contacts 31 Adding Groups 29 Ad ministrator password 20 Anonymous C al l 82 Anonymous C all Rejection 83 Answering C alls 61 Area Code 54 Attaching Stand 11 Audio Settings 25 Auto Answer 64 Auto Redial 65 B Basic Network Settings 14 Blacklist 38 Block O ut 55 C Call Completion 66 Call Fo[...]

User Guide for the SIP - T19P/SIP - T19 IP Phone 114 No answer Forward 70 O Overview 1 P Pack ag ing Contents 9 Phone Initialization 13 Phone Installation 11 Phone Status 13 Phone User Interface 4 Placing C alls 59 Placing Calls to Contacts 34 Programmable Keys 46 R Recent C all I n Dialing 63 Redialing Numbers 63 Registration 16 Regulatory Notices[...]