Yealink SIP-T28p manual

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Buen manual de instrucciones

Las leyes obligan al vendedor a entregarle al comprador, junto con el producto, el manual de instrucciones Yealink SIP-T28p. La falta del manual o facilitar información incorrecta al consumidor constituyen una base de reclamación por no estar de acuerdo el producto con el contrato. Según la ley, está permitido adjuntar un manual de otra forma que no sea en papel, lo cual últimamente es bastante común y los fabricantes nos facilitan un manual gráfico, su versión electrónica Yealink SIP-T28p o vídeos de instrucciones para usuarios. La condición es que tenga una forma legible y entendible.

¿Qué es un manual de instrucciones?

El nombre proviene de la palabra latina “instructio”, es decir, ordenar. Por lo tanto, en un manual Yealink SIP-T28p se puede encontrar la descripción de las etapas de actuación. El propósito de un manual es enseñar, facilitar el encendido o el uso de un dispositivo o la realización de acciones concretas. Un manual de instrucciones también es una fuente de información acerca de un objeto o un servicio, es una pista.

Desafortunadamente pocos usuarios destinan su tiempo a leer manuales Yealink SIP-T28p, sin embargo, un buen manual nos permite, no solo conocer una cantidad de funcionalidades adicionales del dispositivo comprado, sino también evitar la mayoría de fallos.

Entonces, ¿qué debe contener el manual de instrucciones perfecto?

Sobre todo, un manual de instrucciones Yealink SIP-T28p debe contener:
- información acerca de las especificaciones técnicas del dispositivo Yealink SIP-T28p
- nombre de fabricante y año de fabricación del dispositivo Yealink SIP-T28p
- condiciones de uso, configuración y mantenimiento del dispositivo Yealink SIP-T28p
- marcas de seguridad y certificados que confirmen su concordancia con determinadas normativas

¿Por qué no leemos los manuales de instrucciones?

Normalmente es por la falta de tiempo y seguridad acerca de las funcionalidades determinadas de los dispositivos comprados. Desafortunadamente la conexión y el encendido de Yealink SIP-T28p no es suficiente. El manual de instrucciones siempre contiene una serie de indicaciones acerca de determinadas funcionalidades, normas de seguridad, consejos de mantenimiento (incluso qué productos usar), fallos eventuales de Yealink SIP-T28p y maneras de solucionar los problemas que puedan ocurrir durante su uso. Al final, en un manual se pueden encontrar los detalles de servicio técnico Yealink en caso de que las soluciones propuestas no hayan funcionado. Actualmente gozan de éxito manuales de instrucciones en forma de animaciones interesantes o vídeo manuales que llegan al usuario mucho mejor que en forma de un folleto. Este tipo de manual ayuda a que el usuario vea el vídeo entero sin saltarse las especificaciones y las descripciones técnicas complicadas de Yealink SIP-T28p, como se suele hacer teniendo una versión en papel.

¿Por qué vale la pena leer los manuales de instrucciones?

Sobre todo es en ellos donde encontraremos las respuestas acerca de la construcción, las posibilidades del dispositivo Yealink SIP-T28p, el uso de determinados accesorios y una serie de informaciones que permiten aprovechar completamente sus funciones y comodidades.

Tras una compra exitosa de un equipo o un dispositivo, vale la pena dedicar un momento para familiarizarse con cada parte del manual Yealink SIP-T28p. Actualmente se preparan y traducen con dedicación, para que no solo sean comprensibles para los usuarios, sino que también cumplan su función básica de información y ayuda.

Índice de manuales de instrucciones

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    Copyright © 2011 YEALIN K NETWORK TECHNOLO GY C O ., L TD. Copyright © 201 1 Y ea link Network T e chnol ogy CO ., LTD. Al l rights reser v ed. No parts of this publicatio n ma y be r ep rodu ced or transmitted in any form or b y an y means, e l ectro nic o r mecha nical, p hoto co pying , recording, or othe r wise, for an y purpos e, without the[...]

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    Note: Thi s device is tested and co mpl ie s with the l imi ts for a Class B dig ital devi ce, pu rsuant to P a rt 15 of the FCC Rul es. These limi ts are designe d to p r o vide re asona ble pro tection ag ainst harmful inter ference in a resid entia l install ation. This equ ip ment ge ner ate s, uses , and ca n radi ate radi o fre quency energy [...]

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    [...]

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    About This Guid e v Tha n k you for c hoosing the SIP - T 28P IP phone, an ex quisitely des ig n ed SIP IP pho ne. T his unit provides business telephony features su ch as Call Ho ld, Call T ransfer , Busy L amp Field, Shared Line, Hot D es kin g, Multicast P aging and Conference over a n IP network. This g uide provide s ever ything y ou n e ed t [...]

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    User Guide SI P - T28P I P Ph one vi[...]

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    T able of C ontents vii About This Guide ................................................................... v In T his Guid e ................................................................ ..................................................... v T able of Cont e nts ................................................................ . vii Over view [...]

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    User Guide SI P - T28P I P Ph one viii Lo cal Directory ............................................................................................................ 28 Blacklist ................................ ........................................................................................ 32 R emote Phonebook .............................[...]

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    T able of C ontents ix Send i n g RTP Stre a m ................................................................................................ ... 77 R ece iving RTP St ream ................................................................................................ . 78 Music on Hold ...........................................................[...]

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    User Guide SI P - T28P I P Ph one x[...]

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    Ov er view 1 This chap t er p rovide s t he ove r view o f the SIP - T 28P IP phone . The top ic s incl ude :  Hardware Component Inst ruc t io ns  Ico n Ins truc tions  LED Instruc tions  Use r Inter f ace s  Do cume ntation If you require add itio n al information or assistance with yo ur new p hone, contact you r syst e m a dminis[...]

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    User Guide SI P - T28P I P Ph one 2 Hardware co mp onent instructio n s of the SIP - T28P IP phone a r e: Item Descripti on ① LCD Sc re en Sho ws informa tion about c alls, me ssages, sof t k e y s , time, date and other rel eva nt dat a: • Ca ll info rma tion — caller ID, call du r ation • Icons (for exa mple, ) • Miss ed call t e xt or [...]

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    Ov er view 3 Ico ns a pp ear on the phone LC D scre e n are des cribed in the foll owi ng t ab le: Icons Descripti on Network is unava ilable R eg istered successfully R eg istered fail R eg istering Hands -free speak erp hone mo de Handse t mode Heads et mo de Multi-l ing ual lowercase let ters input mode Multi-l ing ual upper case le tters input [...]

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    User Guide SI P - T28P I P Ph one 4 Icons Descripti on K eyp ad Lo ck R eceived C alls Dialed Calls Misse d Calls R ecording box is full A call c a nnot be recorded R ecording starts s uc ces sfully R ecording cannot b e started R ecording cannot b e stopp ed[...]

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    Ov er view 5 Powe r Indicator LED LE D S t atus Descripti on So lid gree n The pho n e is power ed on . Flash ing green The p hone i s r inging (Hardwar e version must be 1.0 .0.1 or higher ). Off The pho ne is power ed off . Line k ey LED LE D S t atus Descripti on So lid gree n The line is acti ve. F as t flashing gre en The line receives an inc [...]

  • Página 16

    User Guide SI P - T28P I P Ph one 6 LE D S t atus Descripti on So lid red The monitored user is busy . Off The monitored user does not exist. Mem ory key LED (configured as shared line key ) LE D S t atus Descripti on So lid gree n All the pa rties are idle. So lid red The shared l ine is s eiz e d. F as t flashing gre en So me p art y receives the[...]

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    Ov er view 7 In ad ditio n to th e ph one user interfa ce, y ou can a lso cu s tomize y ou r p hone vi a web u se r inter f ace. In o rder to acc e ss the web us e r interf ace, you need to k now the IP address o f you r new p hone. T o obtain t h e IP address, press the OK k e y on the phone. Ent e r the I P addr e ss ( e. g. h tt p ://192.168.0.1[...]

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    User Guide SI P - T28P I P Ph one 8 Opti ons Phone Us er Inter face W eb User Inter fa ce -- Loc a l Directo r y -- Blacklist -- R em ote Phone book -- Dial Pl an -- DS S K e ys -- K ey a s Send -- Ho t Line -- Live Dialpad -- Emerg enc y √ √ √ √ √ √ Advanced Ph one F ea tures -- BLF/B L F List -- Share d Line -- Inter co m -- Call R ec[...]

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    Ov er view 9 The foll owing tab le s hows documentat io ns a v a ilable f or the SIP - T28P IP p hon e . Name Contents Where f ou nd F ormat/ Language Qu ick Insta llation Guide Ba sic set up of the phone In the packa ge PDF/English Qu ick R ef ere nce Guide Ba sic c all fea ture s and p hone cu s tomizations In the packa ge PDF/English Use r Guide[...]

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    User Guide SI P - T28P I P Ph one 10[...]

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    Getting St arted 11 This chap t er p rovide s basic installation instructio n s an d informatio n f or o bta ining the be st pe rforma nce with the SIP - T 28P IP pho ne. Th e topics incl ude:  P a cking List  Phone Ins tallation  Phone Initialization  Phone Status  Ba sic Netwo rk Set ting s  R eg istratio n  Idle Screen If yo[...]

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    User Guide SI P - T28P I P Ph one 12  Power Adapter  Handset & Handset Cord  Ethernet Cable  Quick Ins t a llation Guide & Quick R eferen ce G ui de  CD - R OM Che ck the list before inst a llation. If you find a nything missin g, contact you r syste m adm inistr a tor.[...]

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    Getting St arted 13 If your phone is a lre a dy install ed , proceed to Ph one Initialization on p age 15 . This s ectio n introduc es how to install the phon e with th e compone nts in t h e packing li st:  Attach the Stand  Connect the Handset and optional H ea d set  Connect the Network and Po wer 1) At tach the St a nd: 2) C onnect the[...]

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    User Guide SI P - T28P I P Ph one 14 3) C onnect the Netwo rk a nd P ower: Y ou h ave two opti ons f or power and network c onnections. Y our s yste m administrator will advise you which o ne t o u s e.  AC power  P ower over Ethe rn et ( P oE) AC P ower T o connect the AC power: 1. Connect the DC plug on th e power adapter to th e DC5V p ort[...]

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    Getting St arted 15 T o connect the Po E : 1. Connect the Eth e rnet ca b le betwe en th e Inter net port on the ph on e a nd an ava ilable port on the in -line power s witc h/hub. Note Af ter you r phone has been powered up, the syste m b oo t s up and p erf orms the foll owing ste ps: A uto m atic Phone Initialization The pho n e finishes the ini[...]

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    User Guide SI P - T28P I P Ph one 16 Y ou can view the sys t e m status of you r ph one via p hone user i n t e r face or web user inter f ace. A va ilable informa tio n of ph one s tatus inclu des :  Network sta tus incl uding WAN port and LAN port informatio n .  Phone sta tus inclu ding device model, firmware version an d MAC address . [...]

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    Getting St arted 17 2. Enter th e pa r ameters IP , subne t mask, default gateway , primar y DNS , se co n d DNS in the corresp onding fields . 3. Press the Save sof t k ey to accept th e ch an ge or the Back sof t k e y to cancel. Note Gene r ally , your phone will b e d e ployed with multiple other phones. In th is cas e, your syst e m a d m inis[...]

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    User Guide SI P - T28P I P Ph one 18[...]

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    Cust omizing Y our Ph o ne 19 Y ou can cu stomize your SIP - T2 8P IP p hon e by co nfiguring t h e setting for time and dat e, display co n trast, and ring t ones , for example. Y ou can add contacts to t he phone’s lo cal directory man uall y or f rom call hi sto r y . Y ou c an a lso h a ndle inc oming calls f rom d iff e rent co ntacts in d i[...]

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    User Guide SI P - T28P I P Ph one 20 Y ou can co nfigure t he b acklight status on th e LC D s cre e n as the fol low ing typ es :  Alwa ys off: Backligh t is t urned off comple tely .  Alwa ys on: Backlight is on pe rmane ntly .  On (durati on): Backlight is turned o ff wh en the p hone is ina ctive for approximat ely 15se co n ds, 30seco[...]

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    Cust omizing Y our Ph o ne 21 The default language of the phone user interfa ce is En g lish . The phone will det ect and use the s am e l a ng ua g e as which o f your internet b rows e r f or the web use r interf ace , if the la nguage of your intern et b rowse r is not supported by the phon e , the w eb user inter f ace will use English by d e f[...]

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    User Guide SI P - T28P I P Ph one 22 T o configure the SNTP s e ttings via phone use r int er face: 1. Press Menu -> S etting s -> Bas ic S e ttings -> Time & Date -> SN TP Setting s . 2. Press o r , or th e Swi tch sof t k e y to select the time zon e that applies to you r are a from the Time Zone field. The default time zone is &q[...]

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    Cust omizing Y our Ph o ne 23 2. Press o r , o r t he S wit ch sof t k ey to s ele ct the de sir e d time form at (12 hour o r 24 hour) from the Cl oc k field. 3. Press or , o r th e Switch sof t k ey to select th e d e sired d ate format from the Date Fo rma t field. 4. Press the Save sof t k ey to accept th e ch a nge or the Ba ck sof t k e y to [...]

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    User Guide SI P - T28P I P Ph one 24 Y ou can se t the "#" or "*" to p e r form as a s end k e y while dialing a call. T o se t the k ey a s send vi a p hone user inter face: 1. Press Menu -> Featu res -> K ey a s Send . 2. Press o r , or the Swi tch sof t k ey to select "#" or " *" from the K ey a s Se[...]

  • Página 35

    Cust omizing Y our Ph o ne 25 T o activate the k eypad l ock via pho n e user inter fa ce: 1. Press Menu -> S etting s -> Advanced Setting s (password: a dmin) -> Phone Settings -> K ey pad Lock . 2. Press o r , or the Swi tch sof t k ey to select the desired ty pe from the K e ypad Loc k f ield. 3. Press the Save sof t k ey to ac tivat[...]

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    User Guide SI P - T28P I P Ph one 26 Y ou can pre ss the V olu me key to a djust the re ceiv er vol ume of cu rren tly used a udio devices (handset, spe ak e rphone or h ea dset), w hen the phone is in the dialing int er face or duri ng a call. Y o u c an a lso press the Vo lume key to adju s t the ring er volu m e when t he phone is idle . T o ad [...]

  • Página 37

    Cust omizing Y our Ph o ne 27 2. Press or to select the desire d ring t one. 3. Press the Save sof t k ey to accept the change or the Back s of t k e y to cancel. T o se lect a ring t one f or the phone via web user interf ace: 1. Click on Ph one -> Preferen ce . 2. Select the de sir ed ring t on e f rom th e p ul l-down list of Ring T o nes . 3[...]

  • Página 38

    User Guide SI P - T28P I P Ph one 28 The built-in phone dir ector y stores th e names a nd phone numbers of you r contacts. Y ou can store up to 300 contacts in your phone's loc al director y . Y ou c an a dd, e dit, delete or sea rch for a contact in the loc a l directory . Y ou can a lso dial a contact fr om the local directory . Y ou can ad[...]

  • Página 39

    Cust omizing Y our Ph o ne 29 Adding Con tact s from C al l Histo r y T o ad d a contact to the local directo r y from the call history : 1. Press the Hi stor y s of t k ey . 2. Press or to highlight the desir e d entr y . 3. Press the Option s of t k ey , and th en s el e ct Add to Contacts from the prompt list. 4. Enter th e contact name. 5. Pres[...]

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    User Guide SI P - T28P I P Ph one 30 3. Press the Op tio n s of t k e y , and then se l ect Detail from the p rompt list. 4. Press or to highlight the contact inform a tion and then edit. 5. Press the Save sof t k ey to accept change or the Back s oft key to cancel. T o dele te a co n tact f rom t he local directo r y : 1. Press Directo r y -> L[...]

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    Cust omizing Y our Ph o ne 31 T o se arch for a contact in th e local directo r y: 1. Press Directo r y -> Loc a l Di rector y . 2. Press the Sea rch sof t k e y . 3. Enter a few c ontinuo us chara cters o f the co nta ct n a me or c ontinu ou s numb er s of the co ntact p hone numbe r usin g the k ey pad. 4. Press the OK sof t k ey . The co nta[...]

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    User Guide SI P - T28P I P Ph one 32 T o ex port a co n tact list via web us e r interf ace: 1. Click on C ontacts -> Lo cal D irectory . 2. Click Export XML (or Export CSV ). 3. Click Save to save the co n tact list to you r lo cal syste m. The built-in phone dir ector y stores th e names a nd phone numbers of the bla c klist. Y ou can store up[...]

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    Cust omizing Y our Ph o ne 33 The pho n e connects to lo ad th e corporate directo r y , a nd then dis play s the co rporate co nta ct li st on the LCD screen. 3. Press the Cancel s of t key to ba ck to th e previo us inte r fa ce or th e Back s of t key t o disco nne ct. T o pla ce a call from the corporate dire cto r y: 1. Press Directo r y ->[...]

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    User Guide SI P - T28P I P Ph one 34 3. Press or to select the desire d en try . 4. Press the Option s of t k ey , and then se l ect Deta il from the prompt list . The detailed inform a tion of the entr y appea rs on the LCD scre e n. T o dial a call from the call histor y list: 1. Press the Hi stor y s of t k ey . 2. Press o r to switch b etwe en [...]

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    Cust omizing Y our Ph o ne 35 Y ou can upload you r c ustom logo which will be s hown on the idle s creen. T o upload a cu s tom logo via web user inte rfa ce: 1. Click on Ph one -> Features . 2. Select Custom Logo f rom th e p ull -down list of Use Logo . 3. Click Browse to se lect th e logo file from your lo cal s ystem . 4. Click Upload to up[...]

  • Página 46

    User Guide SI P - T28P I P Ph one 36 T o en able Headset Prior vi a we b us er inte rfa ce: 1. Click on Ph one -> Features . 2. Select Enabled from the pull-down l ist of Hea dset Prior . 3. Click Confirm to accept the change. T o use headset p rio r , you s ho ul d a ctivate the hea dse t mode in advance: 1. Physically co n nect the headset . 2[...]

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    Cust omizing Y our Ph o ne 37 3. Select the de sir ed key ty pe f rom the T yp e field. 4. (Optional.) Select the desired key e vent t ype from the K ey T ype field. 5. (Optional.) Select the desired line from the Ac count ID field. 6. (Optional.) Enter t he corre s ponding valu e in th e V a lue f ield. 7. (Optional.) Enter t he corre s ponding va[...]

  • Página 48

    User Guide SI P - T28P I P Ph one 38 Depen denc ies: T ype ( Speed Dial ) V a lu e ( t he number you want to dial ou t) A cc ount ID (the acco unt this f ea tur e wil l be a pplied to) Usa ge: Pr ess the DSS k e y to dial ou t t he number specified in the Valu e f ield, using the acco unt s elected f rom the Account ID field. DTMF Y ou can use this[...]

  • Página 49

    Cust omizing Y our Ph o ne 39 F or ward Y ou can use this k e y f eature to forward a n inco ming call to someone e lse . For more information, ref e r to Ca ll F or ward on page 55 . Depen denc ies: T ype ( K ey Eve nt ) K ey T ype ( F orward ) V a lu e ( t he n um be r you want to for wa rd to) Usa ge: Pr ess the DSS k e y to for w a rd an inco m[...]

  • Página 50

    User Guide SI P - T28P I P Ph one 40 2. Press the DSS k e y again to dea cti vate the DN D mode . Note R edia l Y ou can use this k e y f eature to access the Dialed Ca lls list . P ress th e DSS ke y whe n the phone is idle, then you can sele ct an entry to redia l. Depen denc ies: T ype ( K ey Eve nt ) K ey T ype ( R edia l ) Usa ge: 1. Press the[...]

  • Página 51

    Cust omizing Y our Ph o ne 41 2. Select the de sir ed line key , a nd then p ress the Ente r soft k ey . 3. Select the de sir ed key ty pe f rom T yp e fie ld. 4. (Optional.) Select the desired k e y eve nt type from the key type field. 5. (Optional.) Select the desired line from the Ac count ID field. 6. (Optional.) Enter th e string th at wi ll a[...]

  • Página 52

    User Guide SI P - T28P I P Ph one 42 The follo wing f igures s how sin gle or m ul tiple a cc ou n ts regist ered on th e phone: Sing le accou nt : Multiple accounts: T o disa ble an account via p hone user inter face: 1. Press Menu -> S etting s -> Advanced Setting s (password: a dmin) -> Accounts . 2. Select the de sir ed acco unt and t [...]

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    Cust omizing Y our Ph o ne 43 Incoming calls to this li ne will be d istributed evenly among th e a vailab le line k e y s. Simil arly , outgoing calls will be distributed. Y ou r p hone can b e configured to have a combination of li nes with a single line ke y and lines with multiple line k e ys. Dial plan is a stri ng of ch ara cter s that govern[...]

  • Página 54

    User Guide SI P - T28P I P Ph one 44 dial ou t the number “ 1234567 ” , you just nee d to e nter “ 1 ” on the phone and then pre s s the Send sof t k ey . T o ad d a replace rule via web user inter face: 1. Click on Ph one -> D ial Plan -> R e place Rul e . 2. Enter th e st ring (e.g. 2xx) in t h e Pref ix field. 3. Enter th e string [...]

  • Página 55

    Cust omizing Y our Ph o ne 45 4. Click Add to add the di al-now rule. When you ente r t he n um b er “ 1234 ” using the k e ypad, the ph on e will dial ou t “ 1234 ” automatically witho ut pres sing any key . Note Time Ou t for Dia l-now Rule Y ou can co nfigure the int er val for dial-now rul es . Tha t i s , you can configure you r phone [...]

  • Página 56

    User Guide SI P - T28P I P Ph one 46 Public t eleph one networks in co untries around the world have a sing l e e merg ency telep hone nu m be r ( e mergency ser vices numbe r), tha t a llo ws a caller t o c onta ct lo ca l eme r ge ncy s er vices f or a s sistance when required. The emergency telephone nu m be r may differ from co untr y to co unt[...]

  • Página 57

    Cust omizing Y our Ph o ne 47 Y ou can dial a hotli ne numbe r im m ediately once you lif t the handset, press th e spe ak er phone k e y or press a line k e y . Y ou can also configure to dial ou t the hotline numbe r in a period of time, the ph one will di al out the hotline numb er auto ma tic ally af ter the specified delay time. T o configure [...]

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    User Guide SI P - T28P I P Ph one 48[...]

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    Basic Call Fe atures 49 The SIP - T2 8P IP phone is designed to be e as ily u s ed li ke a regular phone on a public switched te le p hone network (PSTN). Y o u c an p lace calls, an swer calls, transfer a call t o someone e ls e , or condu ct a confere nce call. This chap t er p rovide s basic o p era ting instruc tions for the SIP - T28P IP phone[...]

  • Página 60

    User Guide SI P - T28P I P Ph one 50 dial from the search r e sults. Fo r m ore inform a tion, refer to Contact Ma n ageme n t on pa g e 27 and Call Hi stor y Ma n ageme n t on p age 33 . Du r ing a call, you c a n alte rnate between Spe ak e rpho ne, Hea d se t, or Hand s et mode s by pressing the Spea ker p hone k e y , t he HEAD SET k ey , o r p[...]

  • Página 61

    Basic Call Fe atures 51 Enter th e des ire d number using the k e ypad. Press , , o r t h e Send sof t k ey . - With the optional he adset co nne cted , press to activat e the headse t mode. Enter th e des ire d number using the k e ypad. Press , , o r t h e Send sof t k ey . Note T o pla ce multi ple calls: Y ou can have more than one call on you [...]

  • Página 62

    User Guide SI P - T28P I P Ph one 52 T o an swer a call u s ing the h a nds e t: 1. Pick up the h andset. T o an swer a call u s ing the hands -free sp e ak e rphone mode: Do one of the f oll owing: - Press . - With the h andset on-hook and the headset mode deactivated, press the Answer sof t k e y . - With the h andset on-hook and the headset mode[...]

  • Página 63

    Basic Call Fe atures 53 T o red ial the last p laced call from you r ph one: 1. Press twic e. A call to y our last p laced call is attempted. T o red ial a previously placed call from your phone: 1. Press when the phone is idle. 2. Press o r to s elect the d es ired entr y f rom the d ialed calls list, and then press or the Send sof t k ey . Y ou c[...]

  • Página 64

    User Guide SI P - T28P I P Ph one 54 The pho n e LC D scree n indicate s that the call i s on mute . T o un -mute a call: 1. Press again to un -mute the call. Y ou can place a n active call on hol d. At an y tim e, a t most one a ctive call can be in progre s s on your phone , othe r calls can be receive d an d m ade while placing the original call[...]

  • Página 65

    Basic Call Fe atures 55 If more t h a n two calls are on hold, an indication appears on th e LC D scre e n, for exa mple "2/4", indic ating th at t his is the second call o ut of fo ur c alls. If multiple calls ar e on hold o n more t h a n one line k e ys, you c a n view the details of th e calls by pr e ssing t he corresp ondin g line k[...]

  • Página 66

    User Guide SI P - T28P I P Ph one 56 1) Pres s o r , o r t h e Switch s of t k e y to sele ct Enab le fr om t h e Alwa ys field. 2) E nter the destinatio n numb er you wa nt to for ward all i ncoming calls to in the Forward to field. 3) (O ptional.) Enter th e always for ward o n code or always off code res p ectively in the On Code or O f f Code f[...]

  • Página 67

    Basic Call Fe atures 57 4) (O ptional.) Enter th e no ans w e r for ward o n co de or off code res p ectively in the On Code or O f f Code field. 4. Press the Save sof t k ey to accept th e ch an ge or the Back sof t k e y to cancel. The i con o n the idle screen indicates t h e call for wa rd is enab l e d. Y ou can also co nfigure f orwa rd featu[...]

  • Página 68

    User Guide SI P - T28P I P Ph one 58 2. Enter t he nu mb er you want to for w ard the incoming call to . 3. Press , , o r t h e Send sof t k ey . The LCD screen prom pts a call forwa rd m essa ge . Y ou can tra nsfer a call to a nother party in o ne of th e three ways :  Blind T rans f er : T ra nsfe r a call directly to another party wi thout c[...]

  • Página 69

    Basic Call Fe atures 59 T o pe r form an attended tr ansfer: 1. Press or the T r ansf er s oft key during a call. 2. Enter th e numbe r you want to tr ans f er t h e call to . 3. Press or to dial o ut. 4. Af ter th e p arty an swer s the call, press or th e T r ansf er sof t key to complete the tran sfer . If you are using a h and s et, t h e trans[...]

  • Página 70

    User Guide SI P - T28P I P Ph one 60 T o joi n tw o calls in a co nfe rence: 1. Place two call s using two diffe rent a cc ou n ts on the phone (f or e x ample, p lace the first call using a cc ount 1 , an d the n place th e s econd call u s ing a cc ount 2 ). 2. Press or to select the call for co n fere nce and mak e sure the call is active (for e[...]

  • Página 71

    Basic Call Fe atures 61 The p roc edures to set u p a network conference c all for specific ser vers m ay be different from introduc e d a bove. Contact your system administrato r f or more information. Y ou can use call park feature to pl ace a call o n h old, and then retrieve the call from another pho n e in the s ystem (for example, a phone in [...]

  • Página 72

    User Guide SI P - T28P I P Ph one 62 3. (Optional.)The SIP Ser ve r se n ds the firs t availabl e call pa r k extension (e . g. 150 ) , w ill ap p ea r on the LCD scree n of p hone A . 4. The user on p hone A walks to an available conference roo m whe r e the p hone is des ign ate d as p hone C. The use r dia ls th e call pa r k re triev e code (or[...]

  • Página 73

    Basic Call Fe atures 63 6. Enter the pickup co de follo we d by th e specific phone nu mber you want to pick up in the V a lu e f i eld. 7. Press the Save sof t k ey to accept th e ch an ge or the Back sof t k e y to cancel. Y ou can also co nfigure a d irect pickup k ey via we b use r int e r fa ce a t the path Phone -> D S S K e ys . T o pick [...]

  • Página 74

    User Guide SI P - T28P I P Ph one 64 Y ou can use an onymou s call feat ure to blo ck the id e ntity and phone nu mb er fro m showing up to th e called pa rty when you call s omeone. F or e xample, you wan t to cal l to co nsult some of the ser vices, but you don ’ t want to be harassed. Note T o configure anonymous call vi a p hone user inter fa[...]

  • Página 75

    Basic Call Fe atures 65 Y ou can use a nonymous call rejecti on fea ture to reject inco ming calls from anonymo us callers. Anonymous call rejectio n automatically rejects incoming calls from callers who delibe rately bloc k their identities and numbers fro m s howing up. T o configure anonymous call rejecti on via phone user interfa ce: 1. Press M[...]

  • Página 76

    User Guide SI P - T28P I P Ph one 66[...]

  • Página 77

    Adv anced P hone Fe atures 67 This chap t er p rovide s operating instructio n s for the a dvanced features of the SIP - T28P IP phone. T h e topics inclu d e:  Busy Lamp Field (BL F)  BLF Lis t  Shared Line  Call R ecording  Ho t Desk ing  Inter co m  Multi cast Paging  Music on Hold  Auto m atic Call Distribution (ACD) [...]

  • Página 78

    User Guide SI P - T28P I P Ph one 68 6. (Optional.)Enter the pickup co de in t he Exten sion field. 7. Press the Save sof t k ey to acc e pt the change or the Back sof t k e y to cancel. Y ou can also co n figure the B LF k ey via we b user interfa ce a t the path Pho ne - > DSS K eys . Y ou can use the BLF List feature to m onito r a li st of u[...]

  • Página 79

    Adv anced P hone Fe atures 69 T o as sign B LF List k e y s via ph one us e r interf ace: 1. Press Menu -> Featu res -> DSS K eys -> Memor y K e ys (or Line K e ys ). 2. Select the d esired DS S key . 3. Press o r , or the Swi tch sof t k ey to select BLF List f rom t h e T ype fi e ld. 4. Press o r , or the Swi tch sof t k ey to select th[...]

  • Página 80

    User Guide SI P - T28P I P Ph one 70 T o ret rieve a call place d on public hold: 1. Press the shared line key on an y p hon e when th ere is a public held call o n the sha red li n e. The shared l ine k e y LED i llu m inate s flashing when the shared line call is pla ce d on public ho ld. Fo r m ore Shared Line k ey LED indicatio ns, refer to LED[...]

  • Página 81

    Adv anced P hone Fe atures 71 Y ou can record calls by p ressing a record k ey on the SIP - T2 8P IP p hone. T here are 2 diffe rent ways of configuri ng call recording and t h ey e v e n work different ly :  R ec ord : T he phone sends SIP INFO message co nta ining a specific hea d er to trigger a reco rding .  URL R ec ord : T he phone se n[...]

  • Página 82

    User Guide SI P - T28P I P Ph one 72  Du r ing a b lind or atten d e d transfer  Du r ing a confere nce call  When the phone p rom pts you t o answer an incoming call The R ecord/ URL R ecord key s are not available:  When the r e a r e no co n nected calls on you r phone  When you place a ne w call T o rec ord a call: 1. Press a R e[...]

  • Página 83

    Adv anced P hone Fe atures 73 Ho t Desk ing originat es from the definitio n of be in g the temporar y phys ical o cc upant of a work s tati on or su r fa ce by a pa r t ic ular emp loyee. A pr i ma r y mo tivation for Hot Desking is cost re ducti on. Th is fea ture is regularly used in places wh ere not a ll the emp loyee s a re i n the office a t[...]

  • Página 84

    User Guide SI P - T28P I P Ph one 74 The pho n e p romp ts th e f ol lowi ng wa rning : 2. Press the OK s of t ke y , a ll c urren tly co n figured acco unts will be unregiste r ed imme diat ely an d t heir configuration data will b e removed from the phone. 3. The lo gin wizard wil l be s hown as be low : 4. Enter t he Lo g in information in each [...]

  • Página 85

    Adv anced P hone Fe atures 75 4. Select the de sir ed line f rom t h e A cc ount ID field. 5. Enter th e remote extensio n numb er in the V a lue field. 6. Press the Save sof t k e y to a cc ep t the ch an ge or the Back sof t k ey t o c a ncel. Y ou can also configure an intercom k ey via web user int e r fa ce a t the path Phone -> D S S K ey [...]

  • Página 86

    User Guide SI P - T28P I P Ph one 76 T o configure intercom features via ph one user interf ace: 1. Press M enu -> Featu re s -> Intercom . 2. Mak e the desired chan ge s. 3. Press the Save sof t k ey to acc e pt th e ch a nge or the Ba ck sof t k ey to c ancel. Y ou can also co nfigure t hese specific pa r a me t e rs via web user inter face[...]

  • Página 87

    Adv anced P hone Fe atures 77 Inter co m Ba r ge is di sa bled, the phone handle s a n incoming int e rcom c all like a waiti ng call. Intercom Ba rge is dis a bled b y default. Y ou can use m ul ticast pa ging to qui ckly an d easily for ward time sen s itive announcement s ou t to pe ople within t he multic as t group. Y ou c a n configure a m ul[...]

  • Página 88

    User Guide SI P - T28P I P Ph one 78 3. Click Confirm to accept the change. Note T o se nd RTP s tr ea m: 1. Press the mul ticast p aging key when th e p hone i s idle. The pho ne s ends RTP to a p reconfigured multicast addre ss ( IP : Po rt). Any p hone in the local network then listens to the RTP on the preconfigured m ulti cast a ddress (IP: P [...]

  • Página 89

    Adv anced P hone Fe atures 79 P a ging Barge, th e voic e call in progre ss sh all tak e precedence o ve r all inco ming multic a st pag in g calls. Th e v alid values in the P aging B arge f ield a re:  1 to 10 : Def in e the priori ty of t he a ctive call, 1 is t he highest prio rity , 10 is t h e lowest priority .  Disa bl ed : T he vo ice[...]

  • Página 90

    User Guide SI P - T28P I P Ph one 80 T o configure music o n hold s er ver via web user int er f ace: 1. Click on Account . 2. Select the de sir ed a cc ou nt fr om the p ul l-d own l ist of Ac count . 3. Click on Advanced . 4. Enter th e SIP URI in the M usic on hold s e r ver field. 5. Click Confirm to accept the change. When you have placed a ca[...]

  • Página 91

    Adv anced P hone Fe atures 81 T o use the ACD f ea ture: 1. Press the ACD k ey when the phone is idle. The pho n e LC D scree n p rompts you the f ol low ing informa tion: Use r ID : th e p hone nu mb er used to lo g in the queue. P a ssword : t he password used t o l og in the queue. 2. Press the Log In sof t k ey t o l og in. Note Af ter co nfigu[...]

  • Página 92

    User Guide SI P - T28P I P Ph one 82 Y ou can se nd and receive t ext m essages using t h e SIP - T28P IP ph one. New text mes sages can be indic ate d both acoustic a lly and visually . Whe n receiving a ne w t ext mes sage, the phone will play a warn ing tone, the phone LCD screen will prompt receiving ne w t ext m es s ages with t he number of w[...]

  • Página 93

    Adv anced P hone Fe atures 83 mode. 3. Press the Send sof t k ey . 4. (Optional.) Press o r , o r the Switc h sof t k ey to select the de sired acco unt from the From field. 5. Enter th e numbe r you want to s end th e message to in the To field. 6. Press the Send sof t k e y to send t h e message o r the Back sof t k ey to cancel. Y ou can also se[...]

  • Página 94

    User Guide SI P - T28P I P Ph one 84 The LCD scre en p rom p ts "Delete Mess a ge ?". 4. Press the Y es sof t key to de l ete thi s message or the No sof t k ey to cancel. Note Y ou can lea ve voic e m ails for someone e ls e on t h e SIP - T28P IP pho ne. Y ou can a lso li ste n to the voice mails stored in a centrali zed location. When [...]

  • Página 95

    Adv anced P hone Fe atures 85 T o configure voice mail access codes via phone user interfa ce: 1. Press Menu -> Messages -> V oice Ma il - > Set V oice Mail . 2. Press the na vigatio n key s to highlight the a cc ou nt which you want to set . 3. Press the 123 s of t key to se lect the proper inpu t m ode and then en t e r the voic e ma il [...]

  • Página 96

    User Guide SI P - T28P I P Ph one 86 The SIP - T2 8P IP pho ne s upports MWI feature when re ceiving a new voic e me s sage. If someone leaves y ou a vo icemail, you will receive a me ssage wa iting indicator . MWI wi ll be indic a ted in t hree ways: a warning tone, the MESSAGE k ey LED illu m inates solid gre en and an indicator message (inclu d [...]

  • Página 97

    T roublesh o o t ing 87 This chap t er provides general troubles hooti ng inf ormation to help you so lve th e problem s you might encou nter when us ing you r SIP - T28P IP phone. If you require add itio n al information or assistance with yo ur new p hone, contact you r syst e m a dministrator . Why is the phone LCD screen b lank?  Ensure your[...]

  • Página 98

    User Guide SI P - T28P I P Ph one 88  If the dial tone exist s on another audio m ode, connect a different h and s et or hea dset to iso late t h e problem. Why doesn ’ t th e p hone ring ? Che ck th e ring er volu m e on your phone. T o ad ju s t the r ing er vo lume se ttin g, p r e ss th e V olume key when th e p hone is on-hook and idle . [...]

  • Página 99

    T roublesh o o t ing 89 How to reboot the p hone? T o reb oo t the IP phone via we b user interfa ce: 1. Click on Upgr ade -> Ba sic . 2. Click R eb oo t to reboot the IP phone. Note How to rese t your phone? R es et your phone when other T rou bles hoo ting s ug g estio n s do not co rre ct the p roble m . Y ou n eed to note tha t all custo miz[...]

  • Página 100

    User Guide SI P - T28P I P Ph one 90 How to Export System Log? W e m ay need yo u to provi de a System Log to he lp a nalyze your problem. T o ex port a System Log via w eb user inter f ace: 1. Click on Upgr ade -> Advanced . 2. Select Loc al from th e pull-dow n list of Exp ort S yste m Log . 3. Click Export to o pe n file downlo ad window , an[...]

  • Página 101

    R eg ula tor y No tices 91 Contact you r Y e alink Authorized R e seller f or i nformatio n a bou t se r vice agre em e nts ap plicable to you r pr odu ct. TO THE FULL EXT ENT ALL OWED B Y LAW , YEALINK EXCLUDES FOR I TSELF AND ITS SUPPLIER S ANY LIABILITY , WHETHER B AS ED IN CO NTRACT OR TORT (INCLUDING NEGLIGEN C E), FOR IN CID ENT AL, CONSEQUEN[...]

  • Página 102

    User Guide SI P - T28P I P Ph one 92  Place the device on a sta b le and level platform.  Pleas e place n o he a vy objects on the device in cas e of damage and def ormation cau se d b y the heavy lo ad.  Keep at l ea st 10 c m between the device and the clo s est object fo r heat dissipa tion.  Do n ot p lace th e devic e o n or nea r [...]

  • Página 103

    Append ix A- Tim e Z o nes 93 Time Zone Time Zone Name − 11:00 Samoa − 10:00 United Stat es -Hawaii-Aleutian − 10:00 United Stat es -Alaska-Aleutian − 09:00 United Stat es -Alaska Ti me − 08:00 Can ada(Vancou ve r, Whitehorse) − 08:00 Mex ic o(Tij uana, M exicali) − 08:00 United Stat es -Pacific Time − 07:00 Can ada(Edmonton, Cal g [...]

  • Página 104

    User Guide SI P - T28P I P Ph one 94 Time Zone Time Zone Name +01:00 Hu nga ry(B udap es t) +01:00 Italy(Rome) +01:00 Luxemb ou rg (Luxemb ou r g) +01:00 Macedonia(Skopje) +01:00 Nether land s(Ams t e rdam) +01:00 Namibia(Windhoek ) +02:00 Estonia(Ta lli n n) +02:00 Finland(Helsink i) +02:00 Gaza Strip(G aza ) +02:00 Gree ce(Athens) +02:00 Isra el([...]

  • Página 105

    Index 95 A Abou t T his Guide v Acc o unt Registr ation 41 Acc o unt Man agemen t 41 Adding C ontacts 28 Anonymou s C al l 64 Anonymou s Ca ll Rej ection 65 Answering Calls 51 Area Code 45 Attaching Sta nd 13 Auto m atic Ca ll D ist ribution (ACD) 80 Audi o Settings 26 B Ba cklight 20 Ba sic Network Settings 16 Blacklist 32 BLF list 68 Block O ut 4[...]

  • Página 106

    User Guide SI P - T28P I P Ph one 96 Phone Us er Interface 6 Placing Ca lls to Contacts 30 Placing Ca lls 49 Program m ab le Keys 41 O Overview 1 Ou tgoing inte rcom Calls 74 R Registra tion 17 Redialing Number s 53 Regulatory No t ic es 91 Remote Phoneb oo k 32 Replace Rule 43 Ring Tones 26 Receiving RTP Stream 78 S Searching f or Contacts 31 Safe[...]