Dell PowerEdge T105 Systems manual

www .dell.com | support.dell.com Dell™ PowerEdge™ T105 Sy stems Hardware Owner’ s Manual book.book Page 1 Wednesda y, April 15, 2009 8:47 PM[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. ________________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . . 11 Other Information Y ou May Need . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . . 12 Front-Panel Featu res and Indicators . . . . . . . . . . 13 Back-Panel Features and Indicators . . . . . . . . . . 15 Connecting External Devices . . .[...]

4 Contents Sy stem Setup Options . . . . . . . . . . . . . . . . . . 33 Main Screen . . . . . . . . . . . . . . . . . . . . 33 Memory Information Screen . . . . . . . . . . . . 35 CPU Information Screen . . . . . . . . . . . . . . 36 SA T A Configuration Screen . . . . . . . . . . . . . 36 Integrated Devices Screen . . . . . . . . . . . . . 37 Sy s[...]

Contents 5 Optical and T ape Drives . . . . . . . . . . . . . . . . . 57 Removing an Optical or T ape Drive . . . . . . . . . 57 Installing an Optical or T ape Drive . . . . . . . . . 60 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . 64 Hard Drive Installation Guidelines . . . . . . . . . 64 Removing a Hard Drive . . . . . . . . . . . [...]

6 Contents Power Supply . . . . . . . . . . . . . . . . . . . . . . 91 Removing the Power Supply . . . . . . . . . . . . 91 Installing the Power Supply . . . . . . . . . . . . . 93 Chassis Intrusion Switch . . . . . . . . . . . . . . . . 93 Removing the Chassis Intrusion Switch . . . . . . 93 Installing the Cha ssis Intrusion Switch . . . . . . . 9[...]

Contents 7 T roubleshooting a NIC . . . . . . . . . . . . . . . . . . 108 T roubleshooting a Wet Sy stem . . . . . . . . . . . . . 109 T roubleshooting a Damaged Sy stem . . . . . . . . . . 110 T roubleshooting the Sy stem Battery . . . . . . . . . . . 111 T roubleshooting Power Supply . . . . . . . . . . . . . 112 T roubleshooting Sy stem Cooling [...]

8 Contents Using the Custom T est Options . . . . . . . . . . . . 129 Selecting Devices for T esting . . . . . . . . . . . 129 Selecting Diagnostics Options . . . . . . . . . . 129 Viewing Information and Results . . . . . . . . . 130 6 Jumpers and Connectors . . . . . . . . . . . . 131 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . 131 Sy[...]

Contents 9 Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185 book.book Page 9 Wednesda y, April 15, 2009 8:47 PM[...]

10 Contents book.book Page 10 Wednesday , April 15, 2009 8:47 PM[...]

About Y our Sy stem 11 About Y our Sy stem This section describes the physical, firm ware, and softwar e interface featur es that provide and ensure the essentia l functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system e xpansion capability . The system firmware , appl[...]

12 About Y our Sy stem • Updates ar e sometimes included with the system to describe changes to the system, softwar e, and/or documentation. NOTE: Alway s check for updates on support.dell.com and read the updates first because they often supersed e information in other documents. • Release notes or readme files may be included to provide last-[...]

About Y our Sy stem 13 Front-Panel Features and Indicators F igure 1-1 shows the controls, indicat ors, and connectors located on the system's front panel. T able 1-2 provides component descriptions. Figure 1-1. Front-Panel Features and Indicators T able 1-2. Front-Panel Components Item Component Icon Description 1 USB connectors (2) Connects [...]

14 About Y our Sy stem 2 power button The power button controls the DC power supply output to the system. NOTE: If you turn off the sy stem using the power button and the sy stem is running an ACPI-compliant operating sy stem, the sy stem performs a graceful shutdown before the power is turned off. If the sy stem is not running an ACPI-compliant op[...]

About Y our Sy stem 15 Back-Panel Features and Indicators F igure 1-2 shows the controls, indicat ors, and connectors located on the system's back panel. Figure 1-2. Back-Panel Features and Indicators 1 voltage selection switch 2 power connector 3 USB connectors (5) 4 NIC connector 5 video connector 6 serial connector 7 I/O expansion-card slot[...]

16 About Y our Sy stem Connecting External Devices When connecting external devices to yo ur system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device operates properly . (Device drivers ar e normally included with your operating sy stem softwar e or with the d[...]

About Y our Sy stem 17 Power Supply Indicators The voltage selection switc h on the back panel of the system allows you to select one of two primary voltage inputs . Ensure that the switch is set to the proper voltage according to T able 1-4. F or information on system power requir ements, see "T echnical Specifications" in your Getting S[...]

18 About Y our Sy stem Diagnostic Lights The four diagnostic indicator lights on the system front panel display error codes during system startup. T able 1-5 lists the causes and possible corrective actions associated with these codes. A hig hlighted circle indicates the light is on; a non-highlighted circle ind icates the light is off. NOTE: If th[...]

About Y our Sy stem 19 P ossible video failure. See "Getting Help" on page 137. Diskette drive or har d drive failur e. Ensure that the di sk ette drive and hard drive ar e properly connected. See "Hard Drives" on page 64 or "Diskette Drive" on page 52 for information on the drives installed in your system. P ossible U[...]

20 About Y our Sy stem Sy stem Messages System messages appear on the screen to notify you of a possible problem with the system. T able 1-6 lists the system messages that can occur and the probable cause and corrective action for each message. NOTE: If you receive a sy stem message that is not listed in T a ble 1-6, check the documentation for the[...]

About Y our Sy stem 21 Alert! Incompatible processor detected. Use only Dell supported processors. See the Getting Started Guide for a list of supported processors. Alert! Previous fan failure. The fan caused errors the last time the system was used. Ensure that nothing is blocking the airflow vents and that all fans are properly installed and oper[...]

22 About Y our Sy stem Bad error-correction code (ECC) on disk read The diskette or har d- drive controller detected an uncorrecta ble read error . See "T roubleshooting a Diskette Drive" on page 116 or "T roubleshooting a Har d Drive" on page 120. CAUTION! NVRAM_CLR jumper is installed on system board. Please run SETUP NVR AM j[...]

About Y our Sy stem 23 Diskette drive 0 seek failure A cable might be loose or the system configuration information might not match the hardwar e configuration. See "T roubleshooting a Diskette Drive" on page 116. Diskette read failure The diskette might be defective, or a cable might be loose. If the diskette-drive indicator turns on, tr[...]

24 About Y our Sy stem Heatsink was not detected. Heatsink failure. Ensure heatsink and shroud assembly are properly attached. See F igure 3-21. Insert bootable media The operating system is trying to boot from a nonbootable diskette or CD. Insert a bootable diskette or CD. Keyboard Controller Failure Keyboard Stuck Key Failure Keyboard failure A c[...]

About Y our Sy stem 25 No timer tick interrupt A chip on the system board might be malfunctioning. R un the system diagnostics. See "R unning the System Diagnostics" on page 127. Non-system disk or disk error The diskette in the diskette drive or your har d drive does not have a bootable operating system installed on it. Replace the diske[...]

26 About Y our Sy stem Operating system not found See "T roubleshooting a Hard Drive" on page 120. If the problem persists, see "Getting Help" on page 137. PCI BIOS failed to install BIOS checksum failure detected. Ensure that all network cards and connections are functioning properly . See "T roubleshooting System Memory&q[...]

About Y our Sy stem 27 Reset failed The disk reset operation failed. See "T roubleshooting a Diskette Drive" on page 116 or "T roubleshooting a Har d Drive" on page 120. SATA Port X device not found. NOTE: X is the drive number (A-D). R un the system diagnostics. See "R unning the System Diagnostics" on page 127. Also [...]

28 About Y our Sy stem The amount of system memory has changed Memory has been added or removed, or a memory module may be faulty . If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the f[...]

About Y our Sy stem 29 W arning Messages A warning message alerts you to a poss ible problem and prompts you to r espond befor e the system continues a ta sk. F or example, befor e you format a diskette, a message will warn you that yo u may lose all data on the disk ette. W arning messages usually interrupt the ta sk and requir e you to r espond b[...]

30 About Y our Sy stem Diagnostics Messages When you run system diagnostics, an error message may result. Diagnostic error messages are not cover ed in this section. Record the message on a copy of the Diagnostics Checklist in "Getti ng Help" on page 137, and then follow the instructions in that section for obtaining technical assistance.[...]

Using the Sy stem Setup Program 31 Using the Sy stem Setup Program After you set up your syste m, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future r eference. Y ou can use the System Setup program to: • Change the system configuration sto r ed in NVR A M a[...]

32 Using the Sy stem Setup Program Using the Sy stem Setup Program T able 2-1 lists the keys that you use to view or change information on the System Setup program scre ens, and to exit the program. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. T able 2-1. Sy stem Setup P[...]

Using the Sy stem Setup Program 33 Exiting the Sy stem Setup Program If you have made no changes in the BIOS, the system continues the POST after you press <Esc> to e xit the System Setup program. If you have made changes in the BIOS, the Exit screen displays the following options after you press <Esc> to e xit the System Setup program:[...]

34 Using the Sy stem Setup Program T able 2-2 through T able 2-9 lists the op tions and descriptions for each group of information fields that appear on the main System Setup program scr een. NOTE: The options for the Sy s tem Setup program change based on the sy stem configuration. NOTE: The Sy stem Setup program defaults are listed under their re[...]

Using the Sy stem Setup Program 35 Memory Information Screen T able 2-3 lists the options and descripti ons for the information fields that appear on the CPU Information scr een. System Event Log Allows you to display or clear the system event log. The default setting for the Clear System Event Log field is No . K eyboard NumLock Determines whether[...]

36 Using the Sy stem Setup Program CPU Information Screen T able 2-4 lists the options and descrip tions for the information fields that appear on the CP U Information scre en. SA T A Configuration Screen T able 2-5 lists the options and descrip tions for the information fields that appear on the SA T A Configuration screen. NOTE: When a SAS Card i[...]

Using the Sy stem Setup Program 37 Integrated Devices Screen T able 2-6 lists the options and descripti ons for the information fields that appear on the Integrated Devices scr een. T able 2-5. SA T A Configuration Screen Option Description SA T A Controller Allows the integrated SA T A controller to be set to Off or A T A Mode. Off disables the SA[...]

38 Using the Sy stem Setup Program Sy stem Security Screen T able 2-7 lists the options and descrip tions for the information fields that appear on the System Security scr een. Embedded Gb NIC 1 Enables or disables the system's integrated NIC. Options are Enabled with PXE (the default) and Disabled . PXE support allows the system to boot from [...]

Using the Sy stem Setup Program 39 Exit Screen After you press <Esc> to e xit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup Sy stem and Setup Password Features NOTICE: The password features prov ide a basic level of se curity for the data on[...]

40 Using the Sy stem Setup Program Using the Sy stem Password After a system password is assigned, only those who know the passwor d have full use of the system. When the System P assword option is set to Enabled , the system prompts you for the system password after the system starts. NOTE: If you have assigned a setup passwor d (see "Using t[...]

Using the Sy stem Setup Program 41 4 P r ess <Enter>. 5 T o confirm your password, type it a second time and pr ess <Enter>. 6 P r ess <Enter> again to continue. The setting shown for the System P assword changes to Enabled . 7 Save and exit the System Setup program and begin using your system. NOTE: Password protection does not t[...]

42 Using the Sy stem Setup Program 3 When prompted, type the valid system passwor d and pr ess <Enter>. P r ess <Enter> in the new passwor d field and pr ess <Enter> in the confirm new passwor d field. 4 Confirm that Not Enabled is displayed for the System P assword option. If Not Enabled is displayed for the System P assword opti[...]

Using the Sy stem Setup Program 43 Operating With a Setup Password Set If Setup P assword is Enabled , you must enter the corr ect setup passwor d before you can modify the System Setu p options. When you start the System Setup program, the program prompts you to en ter a passwor d. If you do not enter the correct pass wor d in thr ee attempts, the[...]

44 Using the Sy stem Setup Program book.book Page 44 Wednesday , April 15, 2009 8:47 PM[...]

Installing Sy stem Components 45 Installing Sy stem Components This section describes how to inst all the following system components: • F ront drive bezel • Disk ette driv e • Optical and tape drives • Har d drives •E x p a n s i o n c a r d s • SAS controller card •M e m o r y • Microprocessor • Cooling fans • System battery ?[...]

46 Installing Sy stem Components Inside the Sy stem In F igure 3-1, the system cover is opened to provide an interior view of the system. Figure 3-1. Inside the Sy stem The system board can accommodate one processor , four expansion car d s, and four memory modules. The hard drive b ays provide space for up to two SAS or SA T A hard drives. Drive b[...]

Installing Sy stem Components 47 optional diske tte drive. A controller ex pansion car d is r equir ed for SAS hard drives. P ower is supplied to the syste m board and internal peripherals through a single nonredundant power supply . Opening the Sy stem CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access [...]

48 Installing Sy stem Components 5 T o reset the chassis intrusion detector , pr ess <F2> to enter the System Setup program. See "Using the System Setup P rogram" on page 31. NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector . F[...]

Installing Sy stem Components 49 CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer a nd protecting against electro[...]

50 Installing Sy stem Components Figure 3-3. Removing and Re placing the Front Drive Bezel Removing an Insert on the Front Drive Bezel If you install a drive in the 3.5-inch or 5.25-inch drive bays, first remove the corre sponding insert on the front drive bezel. P ush the insert gently from the front of the bezel. Then from the back of the bezel, [...]

Installing Sy stem Components 51 Figure 3-4. Removing and Replac ing the Front Drive Bezel Insert Removing and Inserting Blank Drive Inserts Depending on the configuration of your sy stem, a blank drive insert might be installed in place of an optical or disket te drive. These ar e essential for airflow efficiency and for k eeping dust out of the s[...]

52 Installing Sy stem Components Figure 3-5. Removing and Replacing the Blank Drive Insert Diskette Drive The 3.5-inch drive bay supports an optional standard disk ette drive. Removing the Diskette Drive CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before p[...]

Installing Sy stem Components 53 4 Disconnect the power and data cab les from the diskette drive. See F igure 3-6. 5 Slide the lever on the sliding plate in the direction of the arrow . See F igure 3-6. 6 Hold the lever in position and slowly pull the drive out of the bay . Figure 3-6. Removing or Installing a Diskette Drive 7 If you are permanentl[...]

54 Installing Sy stem Components 9 Close the system. See "Closing the System" on page 47. 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. Installing a Diskette Drive CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components insid[...]

Installing Sy stem Components 55 Figure 3-7. Installing Diskette Drive Shoulder Screws 9 F rom the front of the chassis, slide the drive into the drive bay until the shoulder screws fit into their slots and snap secur ely into the sliding plate. 10 Connect the P7 power cable to the drive. See F igure 3-8. 11 Connect the data cable from the dr ive t[...]

56 Installing Sy stem Components Figure 3-8. Cabling the Optional Disk ette Drive to the Hard Drive 12 Replace the front drive bezel. See "R eplacing the F ront Drive Bezel" on page 49. 13 Close the system. See "Closing the System" on page 47. 14 Reconnect the system to the electrical outlet, and turn on the system and attached [...]

Installing Sy stem Components 57 Optical and T ape Drives In the upper 5.25-inch drive bay , you can install only an optical drive. In the lower 5.25-inch drive bay , you can install either an optical or a tape backup unit. Removing an Optical or T ape Drive CAUTION: Only trained service technicians are authorized to remove the sy stem cover and ac[...]

58 Installing Sy stem Components Figure 3-9. Removing and Installing an Optica l or T ape Drive (SCSI Connection) 1 sliding plate 2 optical drive shoulder screw 3 optical drive 4 drive bay screw slots 2 3 1 4 book.book Page 58 Wednesday , April 15, 2009 8:47 PM[...]

Installing Sy stem Components 59 Figure 3-10. Removing and Installing an Optical or T ape Dr ive (SA T A Connection) 7 If you are installing another drive in th e bay , see "Installing an Optical or T ape Drive" on page 60. 8 If the drive is being permanently r emo ved, install an insert on front drive bezel. See "Replacing an Insert[...]

60 Installing Sy stem Components Installing an Optical or T ape Drive CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, workin g inside the com[...]

Installing Sy stem Components 61 7 Remove the thr ee shoulder screws from the insert, and attach one of them to the row of holes and two to the bo ttom row of holes on the drive. See F igure 3-11. Figure 3-11. Installing Optical or T ape Drive Sh oulder Screws 8 Gently slide the drive into place unt il you hear a click or feel the drive secur ely i[...]

62 Installing Sy stem Components Figure 3-12. Cabling SCSI to the Optical Disk Drive 1 SCSI card 2 SCSI connector 3 SCSI card 4 optical disk drive 5 SA T A power convert cable 6 top clip on heat sink shroud 7 SCSI cable 8 sy stem board 4 7 6 81 2 3 5 book.book Page 62 Wednesday , April 15, 2009 8:47 PM[...]

Installing Sy stem Components 63 Figure 3-13. Cabling a SA T A Contr oller to the Optical Disk Drive 10 Attach the data cable. If you are inst alling a SCSI tape drive, connect the SCSI interface cable in the drive kit fr om the SCSI controller car d to the drive. See F igure 3-12. 11 Check all cable connections, and fold ca bles out of the way to [...]

64 Installing Sy stem Components 15 (Optional) T est the drive by running the system diagnostics. See "Running the System Diagnostics" on page 127. Hard Drives NOTE: The sy stem’ s drive configuration must co nsist of all SA T A hard drives or all SAS hard drives. Hard Drive Installation Guidelines Y our system contains up to two SA T A[...]

Installing Sy stem Components 65 3 Disconnect the har d drive power cable from the har d drive that you ar e r emoving. 4 Disconnect the blue data cable from the hard drive that you ar e removing by pulling up on the blue tab. 5 P r ess the blue tabs on each side of the har d-drive brack et towar d each other and slide the drive and its brack et up[...]

66 Installing Sy stem Components 6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. Installing a Hard Drive CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the[...]

Installing Sy stem Components 67 Figure 3-15. Installing a Hard Drive in a Drive Bracket NOTICE: SAS drives and SA T A drives cannot be mixed in the sy stem. The drives must be either SA T A or SAS hard drives. NOTE: The SAS controller card must be in stalled in either PCIe SLOT1 or PCIe SLOT2. See Figure 6-2. 8 Connect the power cable to the hard [...]

68 Installing Sy stem Components • F or connection to a SAS controller expansion car d (SAS or SA T A hard drives), connect the data cable fr om the SAS controller car d and the power cable as shown in F igure 3-17. See "SAS Controller Expansion Card " on page 73 for instructions about installing the card and routing the cables. Figure [...]

Installing Sy stem Components 69 Figure 3-17. Attaching a SAS or SA T A Hard Drive to a SAS Controller Expansion Card 10 Ensure that all connectors ar e pr operly cabled and firmly seated. 11 Close the system. See "Closing the System" on page 47. 12 Reconnect the system to the electrical outlet, and turn on the system and attached periphe[...]

70 Installing Sy stem Components 13 P r ess <F2> to enter the System Setup program (see "Entering the System Setup P rogram" on page 31), and ensur e that the drive’s controller is enabled. 14 Exit the System Setup program and reboot the system. 15 P artition and logically format the drive. See the documentation for your op eratin[...]

Installing Sy stem Components 71 5 Grasp the card by its top corners a nd ease it out of its connector . 6 If you are r emoving the card permanen tly , install a filler bracket in the empty card slot. NOTE: Filler brackets must be installed over empty expansion card slots to maintain Federal Communications Co mmission (FCC) certification of the sy [...]

72 Installing Sy stem Components 7 Close the card r etention door to secure the remaining car d(s) in the system. See F igure 3-18. 8 Close the system. See "Closing the System" on page 47. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 10 Remove the car d’s device driver from the operat[...]

Installing Sy stem Components 73 7 Close the card r etention door to secure the car d(s) in the system. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the sy stem cover from closing properly or cause damage to the equipment. 8 Connect any cables that should be attached to the card. See the docume[...]

74 Installing Sy stem Components Figure 3-19. Cabling a SAS or SA T A Hard Drive to a SAS Contr oller Expansion Card See "Hard Drives" on page 64 for information about connecting har d drives. 1 SAS card 2 clip on hard disk drive fan shroud 3 power cable 4 hard disk drive fan 5 power cable 6 top notc h on heat sink fan shroud 7 SAS cable [...]

Installing Sy stem Components 75 Memory The four memory module connectors on the system board can accommodate from 512 MB to 8 GB of 667-MHz and 800-MHz unbuffer ed ECC DDR II single or dual-rank memory modules. See F igure 6-2 for the location of the four memory module connectors. NOTE: When installing memory , tak e care to install it in th e pro[...]

76 Installing Sy stem Components Addressing Memory With 8-GB Configurations (Microsoft ® Windows ® Operating Sy stem Only) Y our system supports a maximum of 8 GB of memory using four 2-GB memory modules. Current operating systems can use a maximum of 8 GB of address space; however , the amount of memory available to the operating system is sligh[...]

Installing Sy stem Components 77 • Integrated PCI devices (such as NICs) and SCSI controllers • PCI e xpansion cards At start-up, the BIOS identifies the co mponents that requir e addr ess space. The BIOS dynamically calculates the amount of reserved addr ess space r equired. The BIOS then subtracts the r e served addr ess space from 8 GB to de[...]

78 Installing Sy stem Components 2 Open the system. See "Opening the System" on page 47. 3 P r ess on the securing clip at each end of the memory module connector . See F igure 3-20. 4 Align the memory module’s edge connector with the alignment k ey in the connector . The memory module connector has an alignment key that allows the memo[...]

Installing Sy stem Components 79 8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. The system detects that the new memory does not match the e xisting configuration information and generates the following message: The amount of system memory has changed. Strike the F1 key to co ntinue, F2 to run the s[...]

80 Installing Sy stem Components CAUTION: The processor and heat sink can get very hot during normal operation. Ensure that they have had sufficient time to cool before you touch them. 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page[...]

Installing Sy stem Components 81 Figure 3-21. Installing and Removing the Heat Sink 6 Open the processor cover by sliding the release lever from under the r elease lever latch on the socket. Then , pull the lever back until it is vertically straight to r elease the processor . See F igure 3-22. 1 heat sink and shroud assembly 2 pivot bracket 3 capt[...]

82 Installing Sy stem Components Figure 3-22. Installing an d Removing a Processor NOTICE: Do not pry the processor from the so cket by a single edge. This could result in damage to the proc essor’ s delicate connections. NOTICE: Be careful not to touch or drop any foreign materials on the socket connector pads. 7 Lift the processor straight up a[...]

Installing Sy stem Components 83 NOTICE: Use caution when removing and instal ling the processor . Damaging the processor socket connectors can damage the sy stem board. 4 Carefully set the processor in the proc essor frame. Ensur e that the notched edge of the processor fits secur ely over the matching tab on the processor frame. Do not press down[...]

84 Installing Sy stem Components Removing the Cooling Fans CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, workin g inside the computer and p[...]

Installing Sy stem Components 85 Figure 3-23. Removing and Installing the SAS Control ler Cooling Fan 1 top release tabs 2 cooling fan 3 bottom connectors 4 bracket mount 1 2 4 3 book.book Page 85 Wednesday , April 15, 2009 8:47 PM[...]

86 Installing Sy stem Components Figure 3-24. Removing and Instal ling the Heat Sink Cooling Fan Replacing the Cooling Fans CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete informa[...]

Installing Sy stem Components 87 If you ar e r eplacing the har d drive cooling fan: 1 Align the bottom connectors on the replacement fan with the mounting holes in the system chassis. 2 Squeeze the top two r elease tabs and maneuver the assembly forwar d so that it locks into place. If you ar e r eplacing the processor cooling fan: 1 Align the bot[...]

88 Installing Sy stem Components Figure 3-25. Cabling the Heat Sink Cooling Fan 5 Replace the heat sink and shroud assembly (see "Removing the P rocessor" on page 79). 6 Reconnect the fan power cable to the system board. 7 Close the system. See "Closing the System" on page 47. Sy stem Battery A coin-cell battery maintains system[...]

Installing Sy stem Components 89 Y ou can operate your system without a battery ; however , without a battery , the configuration information is erased if the system is turned off or unplugged from the electrical outlet. In this case, you must enter the System Setup program and r eset the configuration options. CAUTION: A new battery can explode if[...]

90 Installing Sy stem Components Figure 3-26. Removing and Insta lling the Sy stem Battery Installing the Sy stem Battery 1 Install the new battery with the "+" facing up, and pr ess down until it snaps into place. See F igure 3-26 . 2 Close the system. See "Closing the System" on page 47 . 3 Reconnect the system to the electric[...]

Installing Sy stem Components 91 10 P roperly dispose of the old battery . F or more information, see your Pr o d u c t Information Guide . Power Supply Removing the Power Supply CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure,[...]

92 Installing Sy stem Components 7 Using a #2 Phillips scr ewdriver , remove the four Phillips scr ews that secure the power supply to the back panel. 8 P r ess the power -supply release tab down and slide the power supply towar d the front of the system, then lift it out of the system chassis. See F igure 3-27. 9 Remove the cable clip and set it a[...]

Installing Sy stem Components 93 Installing the Power Supply 1 Attach the cable clip to the new power supply . 2 Align the power supply mounting holes with the mounting holes on the back panel. 3 Slide the power supply towar d the back panel until it snaps into place over the power -supply release tab. 4 Using a #2 Phillips scr ewdriver , install t[...]

94 Installing Sy stem Components 4 Slide the chassis intrusion switch out of the securing bracket notch. See F igure 3-28. 5 Remove the switch and its attached cable from the system. Figure 3-28. Removing and Ins talling the Chassis Intrusion Switch Installing the Chassis Intrusion Switch 1 Align the chassis intrusion switch wi th the securing brac[...]

Installing Sy stem Components 95 4 Close the system. See "Closing the System" on page 47. 5 Reconnect the system to the electri cal outlet, and turn on the system. Bezel (Service Only Parts Procedure) Removing the Bezel CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components in[...]

96 Installing Sy stem Components Figure 3-29. Removing the Bezel Replacing the Bezel 1 Align the bezel with the chassis frame and slide it into position. 2 Secur e the alignment tabs into their alignment slots. 3 Attach the two bezel r elease scr ews to secure the bezel to the system chassis. See F igure 3-29. 4 Replace the processor fan. See "[...]

Installing Sy stem Components 97 I/O Panel Assembly (Service Only Parts Procedure) CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working i[...]

98 Installing Sy stem Components Figure 3-30. Removing and Instal ling the I/O Panel Assembly Replacing the I/O Panel Assembly CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete info[...]

Installing Sy stem Components 99 2 Secur e the I/O panel assembly by r eplacing the scr ew . See F igure 3-30. 3 Secur e the I/O panel ribbon cable through the clips beneath the 3.5 optional disk ette drive and on the side of the power supply shroud, and connect the I/O panel ribbon cable to the new I/O panel connector . See F igure 3-31. Figure 3-[...]

100 Installing Sy stem Components 5 Replace the heat sink and shroud assembly . See "Replacing the P rocessor" on page 82. NOTE: T o prevent damaging the processor , clean the heat sink to remove any thermal grease and then apply fresh thermal grease to the processor before installing the heat sink. 6 Close the system. See "Closing t[...]

Installing Sy stem Components 101 4 Remove all e xpansion cards and any attached cables. See "Removing an Expansion Car d" on page 70. 5 Remove all memory modules. See "Memory" on page 75. NOTE: Record the memory-module sock et locations to ensure proper reinstallation of the memory modules. CAUTION: The processor and heat sink [...]

102 Installing Sy stem Components 5 Install the memory modules in the same sock ets from which they wer e r emoved. See "Installing a Memory Module" on page 77. 6 Install the expansion car ds and connect any cables. See "Installing an Expansion Car d" on page 72. 7 Depending on your configuration, co nnect the following cables t[...]

T roubleshooting Y our Sy stem 103 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedur es in this document, you must remove the system cover and work inside the system. W hile working inside the system, do not attempt to service the system ex cept as explained in this guide and elsewhere in your sys[...]

104 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshoot ing procedures for e xternal devices attached to the system, such as the m onitor , keyboar d, or mouse. Befor e you perform any of the procedure s, see "T roubleshooting External Connections" on page 104. T roubleshooting External Connections L o[...]

T roubleshooting Y our Sy stem 105 T o verify that the monitor is conne cted to the correct video connector , turn off the system and wait for 1 mi nute, then connect the monitor to the other video connector and turn the system on again. 3 R un the appropriate online diagnosti c test. See "Using Dell P owerEdge Diagnostics" on page 127. I[...]

106 T roubleshooting Y our Sy stem Action 1 R un the appropriate online diagnostic test. See "Using Dell P owerEdge Diagnostics" on page 127. If the test fails, continue to the next step. 2 Examine the mouse and its cable for signs of damage. If the mouse is not damaged, go to step 4. If the mouse is damaged, continue to the next step. 3 [...]

T roubleshooting Y our Sy stem 107 T roubleshooting a Serial I/O Device Problem • Device connected to the serial port is not operating properly . Action 1 T u rn off the system and any peripheral devices connected to the serial port. 2 Swap the serial interface cable with a working cable, and turn on the system and the serial device. If the probl[...]

108 T roubleshooting Y our Sy stem 4 T urn on the system and the reconnected device. If the problem is resolved, the USB connector might be defective. See "Getting Help" on page 137 . 5 If possible, swap the interface cable with a working cable. If the problem is resolved, r eplace the interface cable. See "Getting Help" on page[...]

T roubleshooting Y our Sy stem 109 3 Ensure that the appropriate drivers ar e installed and the protocols are bound. See the NIC's documentation. 4 Enter the System Setup program and confirm that the NICs ar e enabled. See "Using the System Setup P rogram" on page 31. 5 Ensure that the NICs, hubs, and switch es on the network ar e al[...]

110 T roubleshooting Y our Sy stem 7 If the system starts properly , shut down the system and reinstall all of the e xpansion cards that you r emoved. Se e "Installing an Expansion Card" on page 72. 8 R un the appropriate online diagnostic test. See "Using Dell P owerEdge Diagnostics" on page 127. If the tests fail, see "Ge[...]

T roubleshooting Y our Sy stem 111 T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses system configuration information. • System date and time do not r emain curr ent. NOTE: If the sy stem is turned off for long periods of time (for weeks or months), the NVRAM may [...]

112 T roubleshooting Y our Sy stem T roubleshooting Power Supply Problem • P ower -supply fault indicator is blinking amber . Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for compl[...]

T roubleshooting Y our Sy stem 113 T roubleshooting Sy stem Cooling Problems Problem • Systems management softwar e issues a fan-related error message. Action Ensure that none of the following conditions exist: • System cover , drive blank, or fron t or back filler panel is removed. • Ambient temperatur e is too high. • External airflow is [...]

114 T roubleshooting Y our Sy stem 4 Locate the faulty fan indicated by the diagnostic software or the fan indicator that is blinking amber . F or the identification number of each fan, see "Removing and Installing the He at Sink Cooling F an" on page 86. 5 Ensure that the faulty fan's power cable is firmly attached to the fan power [...]

T roubleshooting Y our Sy stem 115 2 T u rn off the system and attached peripherals, unplug the system from the power source and pr ess the power butt on, and then r econnect the system to power . 3 T u rn on the system and attached peri pherals and, as the system boots, note the messages on the screen. If an error messages appears indicatin g a fa[...]

116 T roubleshooting Y our Sy stem 13 Open the system. See "Opening the System" on page 47. NOTE: Several configurations for the memory modules exist; see "Memory Module Installation Guidelines" on page 75. 14 If a diagnostic test or error message indicates a specific memory module as faulty , swap or replace the module. Otherwi[...]

T roubleshooting Y our Sy stem 117 5 Open the system. See "Opening the System" on page 47. 6 Ensure that the disk ette drive interfac e cable is securely connected to the diskette drive and the system boar d. 7 Ensure that a power cable is properly connected to the drive. 8 Close the system. See "Closing the System" on page 47. [...]

118 T roubleshooting Y our Sy stem 22 R un the appropriate online diagnostic test to see whether the disk ette drive works correctly . 23 Repeat step 17 through step 22 until all expansion car ds are reinstalled or one of the expansion car ds causes the tests to fail. If the problem is not r esolved, see "Getting Help" on page 137 . T rou[...]

T roubleshooting Y our Sy stem 119 10 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not r esolved, see "Getting Help" on page 137 . T roubleshooting an External SCSI T ape Drive Problem • Defective tape drive • Defective tape cartridge • Missing or corrupted tape-ba[...]

120 T roubleshooting Y our Sy stem CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, workin g inside the computer and protecting against electr[...]

T roubleshooting Y our Sy stem 121 2 If you are e xperiencing problems with multiple hard drives, skip to step 6. F or a problem with a single hard drive, continue to the ne xt step. 3 If your system has a SAS R AID cont roller , perform the following steps. a Restart the system and press <C trl><R> to enter the host adapter configurati[...]

122 T roubleshooting Y our Sy stem T roubleshooting a SAS or SAS RAID Controller NOTE: When troubleshooting a SA S RAID controller , also see the documentation for your operating sy st em and the controller . Problem • Error message indicates a problem with the SAS or SAS R AID controller . • SAS or SAS R AID controller performs incorr ectly or[...]

T roubleshooting Y our Sy stem 123 8 If you have a SAS R AID controller , ensure that the following R AID components are properly installed and connected: • Memory module • Battery 9 V erify that the cable connections between the hard drives and the SAS controller ar e correct. See "Har d Drives" on page 64. Ensure that the cables ar [...]

124 T roubleshooting Y our Sy stem 4 Open the system. See "Opening the System" on page 47. 5 Ensure that each e xpansion card is firmly seated in its connector . See "Installing an Expansion Car d" on page 72. 6 Close the system. See "Closing the System" on page 47. 7 Reconnect the system to the electrical outlet, and [...]

T roubleshooting Y our Sy stem 125 T roubleshooting the Microprocessor Problem • Error message indicates a processor problem. • Diagnostic indicator code indicates a problem with the processor or system boar d. • A heat sink is not installed for the processor . Action CAUTION: Only trained service technicians are authorized to remove the sy s[...]

126 T roubleshooting Y our Sy stem 12 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. 13 R un the appropriate online diagnostic test. See "R unning the System Diagnostics" on page 127. If the problem persists, th e system boar d is faulty . S ee "Getting Help" on page 137. book.boo[...]

Running the Sy st em Diagnostics 127 Running the Sy stem Diagnostics If you e xperience a problem with your system, run the diagnostics before calling for technical assist ance. The purpose of the diagnostics is to test your system's hardwar e without requiring a dditional equipment or risking data loss. If you are unable to fix the pr oblem y[...]

128 Running the Sy stem Diagnostics • View status messages that inform yo u if tests ar e completed successfully . • View error messages that inform you of problems encounter ed during testing. When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failure may be indicated. As long[...]

Running the Sy st em Diagnostics 129 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for T esting The left side of the Customize window lists device[...]

130 Running the Sy stem Diagnostics • T est Iterations — Selects the number of times the test is run. • L og output file pathname — When checked, enables you to specify wher e the test log file is saved. V iewing Information and Results The tabs in the Customize window provide inform ation about the test and the test results. The following [...]

Jumpers and Connectors 131 Jumpers and Connectors This section provides specific information about the system jumpers and describes the connectors on the various boards in the system. Sy stem Board Jumpers CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Befor[...]

132 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description PWRD_EN (default) The passwor d feature is enabled. The password featur e is disabled. NVR AM_CLR (default) The configuration settings in NVR AM are retained at system boot. The configuration settings in NVR AM ar e clea[...]

Jumpers and Connectors 133 Sy stem Board Connectors CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your Product Information Guide for complete information about safety precautions, working inside the computer , and protecting against electrostatic discha[...]

134 Jumpers and Connectors T able 6-2. Sy stem Board Connectors Item Connector Description 1 CONTROL-P ANEL front panel 2 USBBA CK1 USB connector 3 NIC1 NIC connector 4 J5 POWER CONNECTOR drive 5 J1 video connector 6 J2 Serial connector 7 BA T TER Y battery sock et 8 PCIE_X8_1 PCIe x8 9 PCIE_X8_2 PCIe x8 10 PCI 32-bit, 33-MHz PCI 11 PCIE_X1 PCIe x1[...]

Jumpers and Connectors 135 Disabling a Forgotten Password The password jumper on the system boar d enables the system passwor d featur es or disables them and clea rs any passwor d(s) curr ently in use. CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your[...]

136 Jumpers and Connectors book.book Page 136 Wednesday, April 15, 2009 8:47 PM[...]

Getting Help 137 Getting Help Obtaining Assistance If you e xperience a problem with yo ur computer , you can complete the following steps to diagnose and troubleshoot the problem: 1 See "T roubleshooting Y our System" on page 103 for information and procedur es that pertain to the prob lem your computer is e xperiencing. 2 See "R un[...]

138 Getting Help Online Services Y ou can learn about Dell products and services on the following websites: www .dell.com www .dell.com/ap (Asian/P acific countries only) www .dell.com/jp (Japan only) www .euro .dell.com (Europe only) www .dell.com/la (Latin American and Caribbean countries) www .dell.ca (Canada only) Y ou can access Dell Support t[...]

Getting Help 139 Automated Order -Status Service T o check on the status of any Dell produc ts that you have order ed, you can go to support.dell.com , or you can call the automated or der -status service. A r ecor ding prompts you for the information needed to locate and r eport on your order . F or the telephone number to call for your r egion, s[...]

140 Getting Help Returning Items for W arranty Repair or Credit P r epar e all items being r eturned, whether for r epair or credit, as follows: 1 Call Dell to obtain a Return Materi al Authorization Number , and write it clearly and prominently on the outside of the box. F or the telephone number to call for your r egion, see "Contacting Dell[...]

Getting Help 141 Diagnostics Checklist Name: Date: Address: Phone number: Service T ag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorizatio n Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Y es No Network, versio[...]

142 Getting Help Contacting Dell F o r customers in the United States , call 800- WWW -DE LL (800-999-3355). NOTE: If you do not have an active Internet connection, yo u can find contact information on your purchase invoice, pa cking slip, bill, or Dell product catalog. Dell provides several online and teleph one-based support and service options. [...]

Getting Help 143 Antigua and Barbuda Online Support www .dell.com/ag la-techsupport@dell.com T echnical Support, Customer Service, Sales 1-800-805-5924 Aom e n Country Code: 853 T echnical Support toll-free: 0800-105 Customer Service (Xiamen, China) 34 160 910 T ransaction Sales (Xiamen, China) 29 693 115 Argentina (Buenos Aires) International Acce[...]

144 Getting Help T echnical Support for XPS computers only toll-free: 1300 790 877 Home and Home Office toll-fr ee: 1300-655-533 Medium and Large Business toll-fr ee: 1800-633-559 Small Business, Education, Local Government toll-fr ee: 1800-060-889 Customer Service Home and Home Office toll-fr ee: 1800-812-393 (option 3) Medium and Large Business, [...]

Getting Help 145 Home/Small Business Customer Service 08 20 24 05 30 14 Home/Small Business Support 08 20 24 05 30 17 P r eferr ed Accounts/Corporate Customer Service 08 20 24 05 30 16 P r eferr ed Accounts/Corporate Support 08 20 24 05 30 17 Switchboard 08 20 24 05 30 00 Bahamas Online Support www .dell.com/bs la-techsupport@dell.com T echnical Su[...]

146 Getting Help Belize Online Support www .dell.com/bz la-techsupport@dell.com T echnical Support, Customer Service, Sales 811-866-686-9880 or (512) 723-0010 Bermuda Online Support www .dell.com/bm la-techsupport@dell.com T echnical Support 1-877-890-0754 Customer Service and Sales 1-877-890-0751 Bolivia Online Support www .dell.com/bo la-techsupp[...]

Getting Help 147 Brunei Country Code: 673 T echnical Support (P enang, Malaysia) 604 633 4966 Customer Service (P enang, Malaysia) 604 633 3101 or toll-free: 801 1012 24-Hour Automated Or der Status Service toll-free: 801 1044 T ransaction Sales (P enang, Malaysia) 604 633 3101 or toll-free: 801 1012 Country (City) International Access Code Country[...]

148 Getting Help Canada (North Y ork, Ontario) International Access Code: 011 Online Order Status www .dell.ca/ostatus Online Support support.ca.dell.com AutoT ech (automated Hardwar e and W arranty Support) toll-free: 1-800-247-9362 Customer Service Home/Home Office toll-free: 1-800-847-4096 Small Business toll-free: 1-800-906-3355 Medium/Large Bu[...]

Getting Help 149 Cayman Islands Online Support www .dell.com/ky la-techsupport@dell.com T echnical Support 1-877-261-0242 Customer Service and Sales 1-877-262-5415 Chile (Santiago) Country Code: 56 City Code: 2 Online Support www .dell.com/cl la-techsupport@dell.com T echnical Support toll-free: 800-20-20-44 (CT C) or 123-00-20-37-62 (ENTEL) Sales [...]

150 Getting Help T echnical Support – P rojectors, PD As, Switches, Routers, etc. toll-free: 800 858 2920 T echnical Support – P rinters toll-free: 800 858 2311 Customer Service toll-free: 800 858 2060 Customer Service F ax 592 818 1308 Home and Small Business toll-free: 800 858 2222 P r eferr ed Accounts Division toll-free: 800 858 2557 Large [...]

Getting Help 151 Colombia Online Support www .dell.com/co la-techsupport@dell.com T echnical Support 01-800-915-5704 Customer Service and Sales 01-800-915-4755 Spare P arts, Software, P eripherals and W arranty Sales toll free: 01-800-915-6158 Ink and T oner Sales toll free: 01-800-915-5676 Costa Rica Online Support www .dell.com/cr la-techsupport@[...]

152 Getting Help Denmark (Copenhagen) International Access Code: 00 Country Code: 45 Online Support support.euro .dell.com T echnical Support for XPS computers only 7010 0074 T echnical Support 7023 0182 Customer Service – Relational 7023 0184 Home/Small Business Customer Service 3287 5505 Switchboard – Relational 3287 1200 Switchboard F ax –[...]

Getting Help 153 Ecuador (calling from Quito and Guayaquil only) Online Support www .dell.com/ec la-techsupport@dell.com T echnical Support, Customer Service, Sales (calling from Quito) toll-free: 999-119-877-655- 3355 or EEUU (512) 723-0020 T echnical Support, Customer Service, Sales (calling from Guayaquil) toll-fre e: 1-800-999-119-877- 655-3355[...]

154 Getting Help Home and Small Business T echnical Support 0825 387 270 Customer Service 0825 823 833 Switchboard 0825 004 700 Switchboard (calls from outside of F rance) 04 99 75 40 00 Sales 0825 004 700 Fa x 0825 004 701 F ax (calls from outside of Fr a n c e ) 04 99 75 40 01 Corporate T echnical Support 0825 004 719 Customer Service 0825 338 33[...]

Getting Help 155 P r eferr ed Accounts Customer Service 069 9792-7320 Large Accounts Customer Service 069 9792-7320 P ublic Accounts Customer Service 069 9792-7320 Switchboard 069 9792-7000 Greece International Access Code: 00 Country Code: 30 Online Support support.euro .dell.com T echnical Support 00800-44 14 95 18 Gold Service T echnical Support[...]

156 Getting Help Honduras Online Support www .dell.com/hn la-techsupport@dell.com T echnical Support, Customer Service, Sales toll free: 800-0123-866-686- 9848 or EEUU (512) 723-0020 Hong K ong International Access Code: 001 Country Code: 852 Online Support support.ap.dell.com support.ap.dell.com/contactus T echnical Support – XPS computers only [...]

Getting Help 157 P ortable Support E-mail india_support_notebook@dell.com Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-fr ee: 1-800-425-9046 Server Support E-mail india_support_server@dell.com Phone Numbers 080-25068032 or 080-25068034 or your city STD code + 60003355 or toll-fr ee: 1-800-425-8045 Gold Support[...]

158 Getting Help Large Corporate Accounts 1600 33 8044 Home and Small Business 1600 33 8046 Ireland (Cherrywood) International Access Code: 00 Country Code: 353 City Code: 1 Online Support support.euro .dell.com dell_direct_support@dell.com T echnical Support XPS computers only 1850 200 722 Business computers 1850 543 543 Home computers 1850 543 54[...]

Getting Help 159 Italy (Milan) International Access Code: 00 Country Code: 39 City Code: 02 Online Support support.euro .dell.com Home and Small Business T echnical Support 02 577 826 90 Customer Service 02 696 821 14 Fa x 02 696 821 13 Switchboard 02 696 821 12 Corporate T echnical Support 02 577 826 90 Customer Service 02 577 825 55 Fa x 02 575 0[...]

160 Getting Help T echnical Support outside of Japan – Dimension, and Inspiron 81-44-520-1435 T echnical Support – Dell P r ecision, OptiPlex, and Latitude toll-fr ee: 0120-198-433 T echnical Support outside of Japan – Dell P r ecision, OptiPlex, and Latitude 81-44-556-3894 T echnical Support – Dell P owerApp, Dell P owerEdge, Dell P owerCo[...]

Getting Help 161 P r eferr ed Accounts Division Sales – over 400 employees 044-556-3433 P ublic Sales – government agencies, educational institutions, and medical institutions 044-556-5963 Global Segment Japan 044-556-3469 Individual User 044-556-1657 Individual User Online Sales 044-556-2203 Individual User Real Site Sales 044-556-4649 Switchb[...]

162 Getting Help Latin America Customer T echnical Support (Austin, T exas, U.S.A.) 512 728-4093 Customer Service (A ustin, Te x a s , U . S . A . ) 512 728-3619 F ax (T echnical Support and Customer Service) (Austin, T exas, U.S.A.) 512 728-3883 Sales (Austin, T exas, U.S.A.) 512 728-4397 Sales F ax (Austin, T exas, U.S.A.) 512 728-4600 or 512 728[...]

Getting Help 163 T echnical Support – P owerApp, P owerEdge, P owerConnect, and P owerV ault toll-free: 1800 881 386 Customer Service toll-free: 1800 881 306 (option 4) 24-Hour Automated Or der Status Service 1 800 88 4432 T ransaction Sales t o l l - f r e e :18 0 08 8 82 0 2 Corporate Sales t o l l - f r e e :18 0 08 8 82 1 3 Mexico Internation[...]

164 Getting Help Netherlands Antilles Online Support www .dell.com/an la-techsupport@dell.com T echnical Support, Customer Service, Sales toll free: 001-866-379-1022 Netherlands (Amsterdam) International Access Code: 00 Country Code: 31 City Code: 20 Online Support support.euro .dell.com T echnical Support for XPS computers only 020 674 45 94 T ech[...]

Getting Help 165 New Zealand International Access Code: 00 Country Code: 64 Online Support support.ap.dell.com support.ap.dell.com/contactus T echnical Support Home and Home Office Business, Education, and Government P owerEdge and P owerV ault T echnical Support for XPS computers only toll-free: 0800-441-567 toll-free: 0800-446-255 toll-free: 0800[...]

166 Getting Help Norway (L ysaker) International Access Code: 00 Country Code: 47 Online Support support.euro .dell.com T echnical Support for XPS computers only 815 35 043 T echnical Support 671 16882 Relational Customer Service 671 17575 Home/Small Business Customer Service 23162298 Switchboard 671 16800 F ax Switchboard 671 16865 Pa n a m a Onli[...]

Getting Help 167 Pe r u Online Support www .dell.com/pe la-techsupport@dell.com T echnical Support 0800-50-869 Customer Service and Sales 0800-50-669 P oland (W arsaw) International Access Code: 011 Country Code: 48 City Code: 22 Online Support support.euro .dell.com pl_support_tech@dell.com Customer Service Phone 57 95 700 Customer Service 57 95 9[...]

168 Getting Help St. Kitts and Nevis Online Support www .dell.com/kn la-techsupport@dell.com T echnical Support toll-free: 1-877-441-4734 Customer Service and Sales toll-free: 1-866-540-3355 St. Lu cia Online Support www .dell.com/lc la-techsupport@dell.com T echnical Support toll-free: 1-866-464-4352 Customer Service and Sales toll-free: 1-866-540[...]

Getting Help 169 Customer Service toll-free: 18 0 03 9 47 4 3 0 (option 4) 24-Hour Automated Or der Status Service toll-free: 1 800 394 7476 Sales T ransaction Sales toll-free: 1 800 394 7412 Corporate Sales toll-free: 1 800 394 7419 Slovakia (P rague) International Access Code: 00 Country Code: 421 Online Support support.euro .dell.com czech_dell@[...]

170 Getting Help Spain (Madrid) International Access Code: 00 Country Code: 34 City Code: 91 Online Support support.euro .dell.com Home and Small Business T echnical Support 902 100 130 Customer Service 902 118 540 Sales 902 118 541 Switchboard 902 118 541 Fa x 902 118 539 Corporate T echnical Support 902 100 130 Customer Service 902 115 236 Switch[...]

Getting Help 171 Switzerland (Geneva) International Access Code: 00 Country Code: 41 City Code: 22 Online Support support.euro .dell.com T ech_support_central_Europe@dell.com T echnical Support for XPS computers only 0848 338 857 T echnical Support – Home and Small Business 0844 811 411 T echnical Support at Home 0848 338 860 T echnical Support ?[...]

172 Getting Help book.book Page 172 Wednesday, April 15, 2009 8:47 PM[...]

Glossary 173 Glossary This section defines or identifies technical terms, abbr eviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower I nterface. A standard interface for enabling the operating system to dire ct configuration and power management. ambient tempe[...]

174 Glossary boot routine — A program that clears all memory , initializes devices, and loads the operating system when you start your syst em. Unless the operating system fails to respond, you can r eboot (also called warm boot ) your system by pr essing <Ctrl><Alt><Del>. Otherwise, you must r estart the system by pr essing the[...]

Glossary 175 DDR — Double-data rate. A technology in memory modules that potentially doubles the output. device driver — A program that allows the operatin g system or some other program to interface correctly with a peripheral. Some device drivers—such as network drivers— must be loaded from the config.sys f i l e or as memory-resident pro[...]

176 Glossary expansion bus — Y our system contains an expans ion bus that allows the processor to communicate with controllers for peripherals, such as NICs. expansion card — An add-in card, such as a NIC or SCSI adapter , that plugs into an expansion-car d connector on the system boar d. An e xpansion car d adds some specialized function to th[...]

Glossary 177 headless system — A system or device that functions without having a k eyboard, mouse, or monitor attached. Normally , hea dless systems ar e managed over a network using an Internet browser . host adapter — A host adapter implements commun ication between the system’s bus and the controller for a peripheral device . (Hard-drive [...]

178 Glossary kHz — Kilohertz. KMM — K eyboard/monitor/mouse. KVM — Keyboar d/video/mouse. KVM r efers to a switch that allows selection of the system from which the video is displayed and for which the k eyboard and mouse ar e used. LAN — Local area network. A LAN is usually confined to the same building or a few nearby buildings, with all [...]

Glossary 179 memory — An area in your system that stor es basic system data. A system can contain several different forms of memory , such as integrated memory (ROM and RA M) and add-in memory modules ( DIMMs). MHz — Megahertz. mirroring — A type of data redundancy in which a set of physical drives stor es data and one or more sets of addi ti[...]

180 Glossary pixel — A single point on a video display . Pixe ls ar e arranged in rows and columns to create an image. A video r esolution, such as 640 x 480, is e xpressed as the number of pixels across by the number of pix els up and down. POST — P ower -on self-test. Befor e the operat ing system loads when you turn on your system, the POST [...]

Glossary 181 rpm — Revolutions per minute. RT C — Real-time clock. SAS — Serial-attached SCSI. SA T A — Serial Advanced T echnology Attach ment. A standard interface between the system board and storage devices. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports. SDR AM —[...]

182 Glossary system diskette — See bootable diskette . system memory — See RAM . System Setup program — A BIOS-based program that allows you to configure your system’s hardwar e and customize the system ’s operation by setting features such as password protection. Because the System Se tup program is stored in NVR AM, any settings remain [...]

Glossary 183 video adapter — The logical circuitry that provides (in combination with the monitor) your system’s video capabilities. A video adapter may be integrated into the system board or may be an e xpansion car d that plugs into an e xpansion slot. video driver — A program that allows graphics-mode application programs and operating sys[...]

184 Glossary book.book Page 184 Wednesday, April 15, 2009 8:47 PM[...]

Index 185 Index Numbers 3.5-inch drive re moving, 5 2 5.25-inch drive installing, 6 0 A admin passwor d assigning, 4 2 using, 4 2 alert messages, 30 B battery installing, 8 8 re moving, 8 9 troubleshooting, 1 1 1 bezel installing, 9 6 re moving, 9 5 re placing, 9 6 bezel (front drive) insert, 5 0 re moving, 4 9 re placing, 4 9 C cable clip, 92 CD/D[...]

186 Index D damaged systems troubleshooting, 1 1 0 Dell contacting, 1 4 2 diagnostics advanced testing options, 1 2 9 testing options, 1 2 8 when to use, 1 2 8 DIMM sock ets, 7 5 disk ette drive installing, 5 4 r emoving, 5 2 r eplacing, 5 4 troubleshooting, 1 1 6 D VD drive. See CD/D VD drive. E error messages, 31 systems management, 2 0 expansion[...]

Index 187 installing (continued) cooling fans, 8 6 disk ette drive, 5 4 e xpansion cards, 7 2 har d drive, 6 6 I/O panel, 9 8 memory , 7 7 power supply , 9 3 processor , 8 2 system battery , 8 8 system board, 1 0 1 tape drive, 6 0 J jumpers, 131 K key b o a rd troubleshooting, 1 0 5 M memory 4-GB configurations, 7 6 branches, 7 5 channels, 7 5 inst[...]

188 Index POST accessing system featur es, 1 2 power supply installing, 9 3 r emoving, 9 1 r eplacing, 9 3 troubleshooting, 1 1 2 processor installing, 8 2 r emoving, 7 9 r eplacing, 8 2 troubleshooting, 1 2 5 R re commended tools, 45 re moving 3.5-inch drive, 5 2 bezel, 9 5 CD/D VD drive, 5 7 chassis intrusion switch, 9 3 cooling fans, 8 4 disk et[...]

Index 189 support contacting Dell, 1 4 2 system closing, 4 7 opening, 4 7 system battery re moving, 8 9 system boar d connectors, 1 3 3 installing, 1 0 1 jumpers, 1 3 1 r e m o v i n g , 100 re placing, 1 0 1 system cooling troubleshooting, 1 1 3 system features accessing, 1 2 system messages, 20 system passwor d assigning, 4 0 deleting, 4 1 using,[...]

190 Index USB device connectors (back panel), 1 5 connectors (front panel), 1 3 troubleshooting, 1 0 7 V video connector , 1 5 troubleshooting, 1 0 4 W warning messages, 29 warranty , 11 wet system troubleshooting, 1 0 9 book.book Page 190 Wednesday, April 15, 2009 8:47 PM[...]