Dell POWEREDGE R805 manual

www .dell.com | support.dell.com Dell™ PowerEdge™ R805 Sy stems Hardware Owner’ s Manual[...]

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer . NOTICE: A NOTICE indicates either potential damage to ha rdware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury , or death. ________________[...]

Contents 3 Contents 1 About Y our Sy stem . . . . . . . . . . . . . . . . . 11 Other Information Y o u May Need . . . . . . . . . . . . 11 Accessing Sy stem Features During Startup . . . . . . 12 Front-Panel Featu res and Indicators . . . . . . . . . . 14 Hard-Drive In dicator Codes . . . . . . . . . . . . 17 Back-Panel Features and Indicators . . [...]

4 Contents 2 Using the Sy stem Setup Program . . . . . . 47 Entering the Sy s tem Setup Program . . . . . . . . . . . 47 Responding to Error Messages . . . . . . . . . . 47 Using the Sy stem Setup Program . . . . . . . . . 48 Sy stem Setup Options . . . . . . . . . . . . . . . . . . 48 Main Screen . . . . . . . . . . . . . . . . . . . . 48 Memory I[...]

Contents 5 Opening and Closing the Sy stem . . . . . . . . . . . . 70 Opening the Sy stem . . . . . . . . . . . . . . . . 71 Closing the Sy stem . . . . . . . . . . . . . . . . . 71 Hard Drives . . . . . . . . . . . . . . . . . . . . . . . 72 Removing a Drive Blank . . . . . . . . . . . . . . 73 Installing a Drive Blank . . . . . . . . . . . . . . [...]

6 Contents Configuring the Boot Device . . . . . . . . . . . . . . 88 Internal USB Memory Key Connector . . . . . . . . . . 89 Installing the O ptional Internal USB Memory Key . . . . . . . . . . . . . . . . . . . . 89 Expansion Cards . . . . . . . . . . . . . . . . . . . . . 91 Expansion Card Installation Guidelines . . . . . . 91 Installing an Ex[...]

Contents 7 LOM Daughter Card . . . . . . . . . . . . . . . . . . . 107 Removing the LOM Daughter Card . . . . . . . . 107 Replacing the LOM Daughter Card . . . . . . . . 109 Optical Drive . . . . . . . . . . . . . . . . . . . . . . 109 Removing the Optical Drive from the Sy stem . . . 109 Installing the Optical Drive . . . . . . . . . . . . . 110 R[...]

8 Contents Control Panel Assembly (Service-only Procedure) . . . . . . . . . . . . . . . . . . . . . . . . 131 Removing the Control Panel Assembly . . . . . . . 131 Installing the Contr ol Panel Assembly . . . . . . . 133 Sy stem Board (Service-only Procedure) . . . . . . . . 133 Removing the Sy stem Board . . . . . . . . . . . . 133 Installing the[...]

Contents 9 T roubleshooting Sy stem Cooling Problems . . . . . . . 149 T roubleshooting a Fan . . . . . . . . . . . . . . . 149 T roubleshooting Sy stem Memory . . . . . . . . . . . . 150 T roubleshooting an SD Ca rd or Internal USB Key . . . 152 T roubleshooting an Optical Drive . . . . . . . . . . . . 153 T roubleshooting an External T ape Drive [...]

10 Contents 6 Jumpers and Connectors . . . . . . . . . . . 165 Sy stem Board Jumpers . . . . . . . . . . . . . . . . . 165 Sy stem Board Connectors . . . . . . . . . . . . . . . . 167 SAS/SA T A Backplane Board Connectors . . . . . . . . 170 Sideplane Board Connectors . . . . . . . . . . . . . . 172 Expansion-Card Riser -Board Components and PCIe B[...]

About Y our Sy stem 11 About Y our Sy stem This section describes the physical, firm ware, and softwar e interface featur es that provide and ensure the essentia l functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system e xpansion capability . The system firmware , appl[...]

12 About Y our Sy stem • Documentation for any components you purchased separately provides information to configur e and install these options. • Updates ar e sometimes included with the system to describe changes to the system, softwar e, and/or documentation. NOTE: Alway s check for updates on support.dell.com and read the updates first beca[...]

About Y our Sy stem 13 <Ctrl><C> This keystrok e enters the SAS Configuration Utility . See your SAS controller User ’s Guide for more information. <Ctrl><R> If you have the optional ba ttery-cached SAS R AID controller , this keystrok e enters the RAID configuration utility . F or more information, see the documentation f[...]

14 About Y our Sy stem Front-Panel Features and Indicators F igure 1-1 shows the contro ls, indicators, and connec tors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Fe atures and Indicators T able 1-2. Front-Panel LED Indica tors, Buttons, and Connectors Item Indicator , Button, or Connector Icon [...]

About Y our Sy stem 15 2 NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation. 3 System identification button The identi[...]

16 About Y our Sy stem 4 LCD panel P rovides system ID, status information, and system error messages. The LCD lights during normal system operation. Both the systems management softwa re a nd the identification buttons located on the front and back of the system can cause the LCD to flash blue to identify a particula r system. The LCD lights amber[...]

About Y our Sy stem 17 Hard-Drive Indicator Codes The har d-drive carriers have two indicato rs—the drive-activity indicator and the drive-status indicator . See F igure 1- 2. In R AID configurations, the drive- status indicator lights to indicate the status of the drive. In non-RAID configurations, only the drive-activity indicator lights; the d[...]

18 About Y our Sy stem by the "drive r eady for insertion or r e moval" pattern. After the replacement drive is installed, the "drive being pr epar ed for operation" pattern appears, followed by the "drive online" pattern. NOTE: For non-RAID configuration s, only the drive-activity indicator is active. The drive-status[...]

About Y our Sy stem 19 Figure 1-3. Back-Panel Features and Indicators Connecting External Devices When connecting external devices to your system, follow these guidelines: • Most devices must be connected to a specific connector and device drivers must be installed before the device op erates properly . (Device drivers are normally included with [...]

20 About Y our Sy stem • Always attach external devices while your system and the device ar e turned off. Next, turn on any e x ternal de vices before turning on the system (unless the documentation for the device specifies otherwise). F or information about individual connectors, see "Jumpers and Connectors" on page 165. F or informati[...]

About Y our Sy stem 21 Figure 1-4. Redundant Po wer Supply Indicators NIC Indicator Codes Each NIC on the back panel has an indic ator that provides information on network activity and link status. See F igure 1-5. T able 1-5 lists the NIC indicator codes. Figure 1-5. NIC Indicators 1 power supply status (DC out is operational) 2 power supply fault[...]

22 About Y our Sy stem LCD Status Messages The system's control panel LCD provid es status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a norm al operating condition, and lights amber to indicate an error condition . The LCD scrolls a message that includes a stat[...]

About Y our Sy stem 23 T able 1-6. LCD Status Messages Code T ext Causes Corrective Actions N/A SYSTEM NAME A 62-character string that can be defined by the user in the System Setup program. The SYSTEM NAME displays under the following conditions: • The system is power ed on. • The power is off and active errors are displayed. This message is f[...]

24 About Y our Sy stem E1218 PCI Rsr 5V PwrGd The 5V voltage regulator on the PCI riser has failed. See "Getting Help" on page 175. E121A 8V PwrGd 8V voltage regulator has failed. Recycle power to the system or clear the SEL. If the problem persists, see "Getting Help" on page 175. E121D 1.2V VM Dual PwrGd 1.2V voltage regulator[...]

About Y our Sy stem 25 E1232 VDD 12V PS# PwrGd The specified power supply has failed or has been removed from the bay while the system was on. If removed, r einsert the power supply into the bay and r econnect to power . F or component failures, see "Getting Help" on page 175. E123B LOM Mezz PwrGd V oltage regulator for the LOM daughter c[...]

26 About Y our Sy stem E1414 CPU # Thermtrip Specified microprocessor is out of acceptable temperatur e range and has halted operation. See "T roubleshooting System Cooling P roblems" on page 149. If the problem persists, ensure that the microprocessor heat sinks are properly installed. See "T roubleshooting the Microprocessors"[...]

About Y our Sy stem 27 E141F CPU Protocol The system BIOS has reported a processor protocol error . See "Getting Help" on page 175. E1421 CPU Init The system BIOS has reported a processor initialization error . See "Getting Help" on page 175. E1422 CPU Machine Chk The system BIOS has reported a machine check error . See "Ge[...]

28 About Y our Sy stem E1624 PS Redundancy The power supply subsystem is no longer redundant. If the last supply fails, the system will go down. See "T roubleshooting P ower Supplies" on page 147. E1625 PS AC Current P ower source is out of acceptable range. Check the AC power source. E1710 I/O Channel Chk The system BIOS has reported an [...]

About Y our Sy stem 29 E1712 PCI SERR B## D## F## The system BIOS has reported a PCI system error on a component that resides in PCI configuration space at bus ##, device ##, function ##. Remove and reseat the PCIe expansion car ds. If the problem persists, see "T roubleshooting Expansion Cards" on page 158. PCI SERR Slot # The system BIO[...]

30 About Y our Sy stem E1811 HDD ## Rbld Abrt The specified hard drive has experienced a r ebuild abort. See "T roubleshooting a Hard Drive" on page 155. If the problem persists, see your R AID documentation. E1812 HDD ## Removed The specified hard drive has been removed from the system. Information only . E1914 DRAC5 Conn2 Cbl DR A C 5 c[...]

About Y our Sy stem 31 E1B01 USB# Overcurrent Device plugged in the specified USB port ca used an overcurrent condition. Reseat the device cable. If the problem persists, rep l a ce o r re m o ve t h e device. E2010 No Memory No memory is installed in the system. Install memory . See "Installing Memory Modules" on page 117. E2011 Mem Conf[...]

32 About Y our Sy stem E201C SMI Init System management interrupt (SMI) initialization failure. See "Getting Help" on page 175. E201D Shutdown Test BIOS shutdown test failure. See "Getting Help" on page 175. E201E POST Mem Test BIOS POST memory test failur e. See "T roubleshooting System Memory" on page 150. If problem[...]

About Y our Sy stem 33 E2111 SBE Log Disable DIMM # The system BIOS has disabled memory single-bit error (SBE) logging, and will not resume logging further SBEs until the system is rebooted. "#" r e presents the DIMM implicated by the BIOS. See "T roubleshooting System Memory" on page 150. E2112 Mem Spare DIMM # The system BIOS [...]

34 About Y our Sy stem Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very pr ecise fault condition that is easily corrected. F or e xample, if the code E1418 CPU_1_Presence appears, you know that a microprocess or is not installed in sock et 1. In contrast, you might be able to de termine the pro[...]

About Y our Sy stem 35 Any of these actions will remove fault messages, and r eturn the status indicators and LCD colors to the norm al state. Messages will reappear under the following conditions: • The sensor r eturns to a normal state but fails again, r esulting in a new SEL entry . • The system is reset and new error events ar e detected. ?[...]

36 About Y our Sy stem T able 1-7. Sy stem Messages Message Causes Corrective Actions Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. The memory configuration does not support node interleaving, or the configuration has changed (for example, a failed DIMM) so that node interleaving cannot be supported. Th[...]

About Y our Sy stem 37 Error: Incorrect memory configuration CPU n The DIMM group for CPU n is incorrectly configur ed and caused the system to halt. See "General Memory Module Installation Guidelines" on page 114 for memory configuration information. If the pr oblem persists, see "T roubleshooting System Memory" on page 150. !![...]

38 About Y our Sy stem Invalid PCIe card found in the Internal_Storage slot! The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot. Remove the PCIe expansion card and install either the internal SAS controller in the dedicated slot. Keyboard Controller failure F aulty keyboar d controller ; f[...]

About Y our Sy stem 39 No boot device available F aulty or missing optical drive subsystem, hard drive, or hard-drive subsystem, or no bootable USB key installed. Use a bootable USB key , CD, or hard drive. If the problem persists, see "T roubleshooting an SD Card or Internal USB K ey" on page 152 and "T roubleshooting a Har d Drive&[...]

40 About Y our Sy stem PCIe Degraded Link Width Error: Embedded device Expected Link Width is n Actual Link Width is n F aulty system board or riser board. See "Getting Help" on page 175. PCIe Degraded Link Width Error: Integrated device Expected Link Width is n Actual Link Width is n The specified PCIe device is faulty or improperly inst[...]

About Y our Sy stem 41 PCIe Training Error: Slot n F aulty or improperly installed PCIe card in the specified slot. Reseat the PCIe card in the specified s lot number . See "Expansion Cards" on page 91. If the problem persists, see "Getting Help" on page 175. Plug & Play Configuration Error Error encountered in initializing [...]

42 About Y our Sy stem ROM bad checksum = address Expansion card improperly installed or faulty . Reseat the expansion car d(s). Ensure that all appropriate cables are secur ely connected to the expansion car d(s). If the problem persists, see "T roubleshooting Expansion Cards" on page 158. Sector not found Seek error Seek operation faile[...]

About Y our Sy stem 43 Time-of-day not set - please run SETUP program Incorrect T ime or Date settings; faulty system battery . Check the Time and Date settings. See "Using the System Setup P rogram" on page 47. If the problem persists, replace the system battery . See "System Battery" on page 125. Timer chip counter 2 failed F [...]

44 About Y our Sy stem Warning! No micro code update loaded for processor n Micro code update failed. Update the BIOS firmware. See "Getting Help" on page 175. Warning: One or more faulty DIMMs found on CPU n F aulty or improperly seated memory module(s) used by CPU n . See "T roubleshooting System Memory" on page 150. Warning: [...]

About Y our Sy stem 45 W arning Messages A warning message alerts you to a poss ible problem and prompts you to r espond befor e the system continues a ta sk. F or example, befor e you format a hard drive, a message will warn you th at you may lose all data on the har d drive. W arning messages usually interrupt the task and requir e you to r espon[...]

46 About Y our Sy stem[...]

Using the Sy stem Setup Program 47 Using the Sy stem Setup Program After you set up your syste m, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future r eference. Y ou can use the System Setup program to: • Change the system configuration sto r ed in NVR A M a[...]

48 Using the Sy stem Setup Program Using the Sy stem Setup Program T able 2-1 lists the keys that you use to view or change information on the System Setup program scre ens and to e xit the program. NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the sy stem. Sy stem Setup Options Main [...]

Using the Sy stem Setup Program 49 Figure 2-1. Main Sy stem Setup Program Screen T able 2-2 lists the options and descripti ons for the information fields that appear on the main System Setup program screen. NOTE: The options for the Sy stem Setup pr ogram change base d on the sy stem configuration. NOTE: The Sy stem Setup program defaults are list[...]

50 Using the Sy stem Setup Program Memory Information Displays a screen to view memory information and to configure certain memory featur es. See T able 2-3. CPU Information Displays information related to microprocessors (speed, cache size, and so on). See T able 2-4. Boot Sequence Determines the order in which the system searches for boot devices[...]

Using the Sy stem Setup Program 51 Memory Information Screen T able 2-3 lists the descriptions for the in formation fields that appear on the Memory Information screen. Embedded Server Management Displays a screen to configur e the front-panel LCD options and to set a user -defined LCD string. System Security Displays a screen to configur e the sys[...]

52 Using the Sy stem Setup Program CPU Information Screen T able 2-4 lists the options and descrip tions for the information fields that appear on the CPU Information scr een. Redundant Memory ( Disabled default) Enables or disables the redundant memory featur e. When set to Spare Mode , the first rank of memory on each DIMM is reserved fo r memory[...]

Using the Sy stem Setup Program 53 Enabling AMD PowerNow!™ T echnology AMD P owerNow! technology controls your system’s processor performance automatically , dynamically adjusting the operating frequency and voltage according to the task at hand. When an application does not r equire full performance, significant amounts of power can be saved. [...]

54 Using the Sy stem Setup Program Additionally , for Microsoft ® W indows ® operating systems, you will need to install the AMD P owerNow!™ driver to enable this feature. The driver is available on the Dell OpenManage™ Service and Diagnostic CD provided with your system, and at support.dell.com . Integrated Devices Screen T able 2-5 lists th[...]

Using the Sy stem Setup Program 55 Serial Communication Screen T able 2-6 lists the options and descripti ons for the information fields that appear on the Serial Communication screen. OS W atchdog T imer ( Disabled default) NOTE: This feature is usable only with operating sy stems that support WDA T implem entations of the Advanced Configuration a[...]

56 Using the Sy stem Setup Program Sy stem Security Screen T able 2-7 lists the options and descrip tions for the information fields that appear on the System Security scr een. T able 2-7. Sy stem Security Screen Options Option Description System P assword Displays the current status of your system's passwor d security feature and allows yo u [...]

Using the Sy stem Setup Program 57 TPM Security ( Off default) Sets the reporting of the T rusted Platform Module (TPM) in the system. When set to Off (default), presence of the TPM is not reported to the operating system. When set to On with P re-boot Measurements , the system reports the TPM to the operating system and stores the pr e-boot measur[...]

58 Using the Sy stem Setup Program Exit Screen After you press <Esc> to e xit the System Setup program, the Exit screen displays the following options: • Save Changes and Exit • Discard Changes and Exit • Return to Setup P ower Button ( Enabled default) T urns system's power off and on. On an AC PI-compliant operating system, the s[...]

Using the Sy stem Setup Program 59 Sy stem and Setup Password Features NOTICE: The password features prov ide a basic level of se curity for the data on your sy stem. If your data requires more security , use addition al forms of protection, such as data encr yption programs. NOTICE: Anyone can access the d ata stored on your sy stem if you leave t[...]

60 Using the Sy stem Setup Program When a system password is not assig ned and the passwor d jumper on the system board is in the enabled (defau lt) position, the setting shown for the System P assword option is Not Enabled and the P assword Status field is Unlocked . T o assign a system password: 1 V erify that the P assword Status option is set t[...]

Using the Sy stem Setup Program 61 T o leave the password security enabled: 1 T urn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 T ype your password and pr ess <Enter>. T o disable the password security : 1 T urn on or reboot your system by pressing <Ctrl><Alt><Del>. 2 T ype your password a nd p[...]

62 Using the Sy stem Setup Program 5 Confirm that Not Enabled is displayed for the System P assword option. If Not Enabled is displayed for the System P assword option, the system passwor d has been deleted. If Enabled is displayed for the System P assword option, pr ess the <Alt><b> k ey combination to restart the system, and then repe[...]

Using the Sy stem Setup Program 63 If you do not enter the correct passwor d in three attempts, t he system lets you view , but not modify , the System Setup scr eens—with the following e x ception: If System P assword is not set to Enabled and is not locked through the P assword Status option, you can assign a system password (however , you cann[...]

64 Using the Sy stem Setup Program • P rovides te xt console r edir ection for system setup, text-based utilities, and operating system consoles NOTE: T o remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. F or additional information on using BMC, see the documentation for the BMC and s[...]

Installing Sy stem Components 65 Installing Sy stem Components This section describes how to inst all the following system components: • F ront bezel • Har d drives and har d-drive carriers • P ower supplies • Internal SD car d • System fans • SAS controller daughter car d •R A I D b a t t e r y • Internal USB memory key •E x p a [...]

66 Installing Sy stem Components Recommended T ools Y ou may need the following items to perf orm the procedures in this section: • K ey to the system keylock • #1 and #2 Phillips screwdrivers • T -10 T orx driver • W rist grounding strap Inside the Sy stem CAUTION: Only trained service technicians are authorized to remove the sy stem cover[...]

Installing Sy stem Components 67 Figure 3-1. Inside the Sy stem 1 SAS controller daughter card 2 sideplane 3 memory modules (up to 16) 4 hot-pl uggable power supply cooling fans (2) 5 cooling shrouds (3) 6 rise r 2 (PCIe slots 3 and 4) 7 power supplies (1 or 2) 8 LOM daughter card 9 RAC daughter card 10 rise r 1 (PCIe slots 1 and 2) 11 heatsinks/mi[...]

68 Installing Sy stem Components The system board holds the system's control circuitry and other electronic components. Several hardwar e options, such as the microprocessors and memory , are installed dir ectly on the system boar d. Each e xpansion-car d riser accommodates one full-length and one ha lf -length PCIe expansion car d. The system[...]

Installing Sy stem Components 69 Figure 3-2. Control Panel LCD With Bezel Installed Removing the Front Bezel 1 Using the system k ey , unlock the bezel. 2 P r ess the tab at the left end of the bezel. 3 Rotate the left end of the bezel away from the system to r elease the right end of the bezel. 4 P ull the bezel away from the system. See F igure 3[...]

70 Installing Sy stem Components Figure 3-3. Removing the Front Bezel Replacing the Front Bezel T o r eplace the front bezel, perform the above steps in r everse. Opening and Closing the Sy stem CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the componen ts inside the sy stem. See your Product[...]

Installing Sy stem Components 71 Opening the Sy stem T o upgrade or troubleshoot the syst em, remove the system cover to gain access to internal components. 1 Unless you ar e installing a hot-plug co mponent such as a cooling fan or power supply , turn off the system and attached peripherals, and disconnect the system from the electric al outlet an[...]

72 Installing Sy stem Components Figure 3-4. Removing the Cover Hard Drives This subsection describes how to insta ll and configure SAS or SA T A hard drives in the system's internal hard-drive bays. Y our system fe atures up to two 2.5-inch SAS or SA T A hard drives. Al l drives connect to the system boar d through the SAS/SA T A backplane bo[...]

Installing Sy stem Components 73 NOTE: All installed drives must be either SAS or SA T A. Mixed drive configurations are not supported. NOTE: It is recommended that yo u use only drives that have been tested and approved for use with the SAS/SA T A backplane board. Y ou may need to use different progra ms than those provided with the operating syst[...]

74 Installing Sy stem Components Removing a Hot-Plug Hard Drive 1 Remove the front bezel, if attached. See "Removing the F ront Bezel" on page 69 . 2 F rom the R AID management softwar e, pr epar e the drive for r emoval a nd wait until the hard-drive indicators on the drive carrier signal that the drive can be re moved safely . See your [...]

Installing Sy stem Components 75 Figure 3-5. Installing a Hot-Plug Hard Drive 3 Install the hot-plug har d drive. a Open the handle on the har d-drive carrier . b Insert the har d-drive carrier into the drive bay until the carrier contacts the backplane. c Close the handle to lock the drive in place. 4 Replace the front bezel, if it was removed in [...]

76 Installing Sy stem Components Replacing a Hard-Drive Carrier T wo versions of hard-drive carriers ar e used with your system. The version for SA T A hard drives has a single set of (four) mounting holes on the side rails. The second version, called a SAS/SA T Au har d-drive carrier , has an extra four mounting holes to enable either a "SAS&[...]

Installing Sy stem Components 77 Figure 3-6. Installing a SAS Hard Dr ive Into a SAS/SA T Au Drive Carrier Power Supplies Y our system supports one or two power supp lies rated at an output of 700 W . If only one power supply is installed, it must be installed in the left power supply bay (PS1). If two power supplies ar e installed, the second powe[...]

78 Installing Sy stem Components NOTICE: T o ensure proper sy stem cooling, the power supply blank must be installed on the unoccupied power supply ba y in a non-redundant configuration. See "Installing the Power Supply Blank" on page 80. Removing a Power Supply NOTICE: The sy stem requires one power supply to operate the sy s tem normall[...]

Installing Sy stem Components 79 Figure 3-7. Removing and Installing a Power Supply Replacing a Power Supply 1 W ith the power -supply handle in the e xtended position, slide the new power supply into the chassis. See F igure 3-7. 2 Rotate the handle down until it is completely flush with the power -supply faceplate and the orange snap engages. See[...]

80 Installing Sy stem Components c Plug the other end of the cable into a power distribution unit (PDU) or power outlet. NOTE: After installing a new powe r supply , allow several se conds for the sy stem to recognize the power supply and determine whether it is working properly . The power supply status indicato r will turn green to signify that t[...]

Installing Sy stem Components 81 3 L ocate the SD card at the top of riser 1, push down on the car d to release it, and pull the car d from the car d slot. See F igure 3-8. 4 Close the system. See "Closing the System" on page 71. Figure 3-8. Removing or Installing an Internal SD Card Installing the SD Card 1 T urn off the system, includin[...]

82 Installing Sy stem Components 2 Open the system. See "Opening the System" on page 71. 3 L ocate the SD card slot at the top of riser 1 and insert the contact-pin end of the car d into the slot with the label on the card facing outwar d from the riser . See F igure 3-8. NOTE: The slot is keyed to ensure correct insertion of the card. 4 [...]

Installing Sy stem Components 83 Figure 3-9. Removing and Installing a Cooling Fan Replacing a Cooling Fan 1 Ensure that the fan handle is upright and lower the fan into its fan bracket until the fan is fully seated. Then lower the fan handle until it snaps into place. See F igure 3-9. 2 Close the system. See "Closing the System" on page [...]

84 Installing Sy stem Components SAS Controller Daughter Card Y our system includes a dedicated slot on the sideplane for an internal SAS controller daughter card that provid es the SAS storage subsystem for your system’s internal hard driv es. The controller suppor ts either all-SAS or all- SA T A hard drive configurations and also enables you t[...]

Installing Sy stem Components 85 Figure 3-10. Installing a SAS Controller Daughter Card 5 Attach one end of the interface cable to connector 0 on the SAS controller and the other end to the backplane SAS connector . See F igure 3-11. NOTE: Be sure to connect the cab le according to the co nnector labels on the cable. The cable is not operational if[...]

86 Installing Sy stem Components Figure 3-11. SAS Controller Daughter Card Cabling 6 F or battery-cached SAS R AID controll ers, install the R AID battery . See "Installing a R AID Battery" on page 87. Removing a SAS Controller Daughter Card 1 Disconnect the SAS cable from th e SAS controller daughter car d. 2 P r ess down on the blue r e[...]

Installing Sy stem Components 87 RAID Battery The information in this section applies only to systems with the optional battery-cached SAS controller daughter card. Installing a RAID Battery 1 Insert the R AID battery into the battery carrier . See F igur e 3-12. 2 Lo cate the battery bay to the right of the SAS daughter card on top of the har d dr[...]

88 Installing Sy stem Components Figure 3-12. Installin g a RAID Battery Configuring the Boot Device NOTE: Sy stem boot is not suppor ted from an external de vice attached to a SAS or SCSI adapter . See support.dell.com for the latest support information about booting from external devices. If you plan to boot the syste m from a har d drive, the dr[...]

Installing Sy stem Components 89 Internal USB Memory Key Connector The system provides an internal USB connector located on the expansion- card riser 2 boar d for use with a USB flash memory key (see F igure 6-4). The USB memory key can be used as a boot device, security k ey , or mass storage device. T o use the internal USB connector , the Intern[...]

90 Installing Sy stem Components Figure 3-13. Installing an Internal USB Key 1 USB memory key 2 in ternal USB connector 3 expansion-card riser 2 1 2 3[...]

Installing Sy stem Components 91 Expansion Cards The system supports up to four PCI Express (PCIe) e x pansion cards. • Expansion-car d riser 1 provides two slots: –S l o t 1 i s a full-length PCIe x8-lane e xpansion slot. –S l o t 2 i s a half -length PCIe x4-lane expansion slot. • Expansion-car d riser 2 provides two slots: –S l o t 3 i[...]

92 Installing Sy stem Components 2 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 3 Open the system. See "Opening the System" on page 71. 4 Open the expansion-car d guide latch and remove the filler brack et at the back of the system. See F igure 3-14. 5 Install the expansi[...]

Installing Sy stem Components 93 Figure 3-14. Removing or Installing an Expansion Card 4 Remove the expansion car d: a Open the expansion-car d latch at the back of the system chassis. See F igure 3-14. b Grasp the expansion car d by its top corners, and carefully pull the car d from the e xpansion-card connector . 1 front card guide 2 expansion ca[...]

94 Installing Sy stem Components 5 If you ar e removing the car d permanently , install a metal filler brack et over the empty e xpansion slot opening and close the expansion-car d latch. NOTE: Y ou must install a filler bracke t over an empty expansion slot to maintain Federal Communi cations Commission (FCC) certification of the sy stem. The brac[...]

Installing Sy stem Components 95 Figure 3-15. Removing an d Installing the Cooling Shrouds 1 pin collar (2) 2 processor cooling shroud 3 memory module cooling shroud ("A") 4 release tabs 5 memory module cooling shroud ("B") 6 pin collar (2) 7 mounting pins (6) 8 mounting pins on fan brackets (2) 2 3 4 5 8 1 6 7[...]

96 Installing Sy stem Components Removing the Processor Cooling Shroud 1 T urn off the system, including any at tached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 71. 3 Detach and r emove the two memory mo dule cooling shrouds on each side of the processor cooling [...]

Installing Sy stem Components 97 Fan Brackets Removing the Fan Brackets CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your Product Information Guide for complete information about safety precautions, working inside the computer , and protecting against [...]

98 Installing Sy stem Components Figure 3-16. Removing and Instal ling the Processo r Fan Bracket Replacing the Fan Bracket 1 Lower the fan bracket down onto the bracket base so that the tabs and hooks under the brack et fit correctly in to the brack et base. See F igure 3-16. 2 W ith the bracket properly engaged, slid e the brack et to lock it in [...]

Installing Sy stem Components 99 Expansion-Card Risers Removing Expansion-Card Riser 1 CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your Product Information Guide for complete information about safety precautions, working inside the computer , and prot[...]

100 Installing Sy stem Components Figure 3-17. Removing and Replacing Expansion-Card Riser 1 1 pin collars (2) 2 release tab 3 expansion-card riser 1 4 mounting pins (2) 5 sy stem board socket 4 3 2 5 1[...]

Installing Sy stem Components 101 Removing Expansion-Card Riser 2 CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your Product Information Guide for complete information about safety precautions, working inside the computer , and protecting against electr[...]

102 Installing Sy stem Components Figure 3-18. Removing and Replacing Expansion-Card Riser 2 Removing the Riser 2 Board From the Expansion-Card Bracket 1 T urn off the system and attached peri pherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening the System" on page 71. 3 Remove any expansion car d[...]

Installing Sy stem Components 103 Figure 3-19. Removing and Replacing the Riser 2 Board 5 Remove the expansion-car d riser board: a Using a Phillips scr ewdriver , remove the securing scr ew from the assembly . See F igure 3-19. b Slide the riser board off of the four securing tab hooks. c Lift the riser boar d from the brack et. Replacing the Rise[...]

104 Installing Sy stem Components 3 Using a Phillips scr ewdriver , secur e the boar d with the Phillips scr ew . 4 Reinstall expansion-car d riser 2. See "Replacing Expansion-Card Riser 2" on page 101. 5 Install all expansion car ds in the expansion-car d slots. See "Installing an Expansion Car d" on page 91. 6 Close the system[...]

Installing Sy stem Components 105 Figure 3-20. Removing and Installing a RAC Card 6 P ull back slightly on one of the b lue r etention standoff tabs and gently work the edge of R A C car d off of th e standoff. Repeat for the other r etention standoff. 7 Angle the fr ee end of the R A C car d up and pull the car d away from the support standoff. 1 [...]

106 Installing Sy stem Components 8 If you are not r eplacing the RA C card, disconnect and r emove the ribbon cables from the system board and insert the plastic filler plug in the system back panel. NOTICE: When detaching the RAC cables from the sy stem board, squeeze the metal ends of the cable connectors and gently wo rk the connector out of th[...]

Installing Sy stem Components 107 8 Align the front edge of the R A C car d wi th the two front plastic r etention standoffs and press down the side of the car d until it is fully seated on the standoffs. See F igure 3-20. When the front of the card is fully seated, the plastic standoff snaps over the edge of the car d. 9 Connect the two short ribb[...]

108 Installing Sy stem Components Figure 3-21. Installing and Re moving a LOM Daughter Card 3 Remove all e xpansion car ds from expa nsion-car d riser 2. See "Removing an Expansion Car d" on page 92. 4 P ull back slightly on the two blue r etention standoff tabs at the front edge of the car d and gently work the edge of LOM car d off of t[...]

Installing Sy stem Components 109 Replacing the LOM Daughter Card CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your Product Information Guide for complete information about safety precautions, working inside the computer , and protecting against electr[...]

110 Installing Sy stem Components 4 T o remove the optical drive, pull up on the blue release tab at the back of the optical drive tray and push the tr ay out of the system. See F igure 3-24. Installing the Optical Drive 1 Align the optical drive tray with it s opening in the front panel. See F igure 3-22. 2 Slide in the drive tray until the tray s[...]

Installing Sy stem Components 111 Figure 3-22. Removing and Installing the Optica l Drive T ray 1 optical drive 2 optical-d rive interface cable 3 power cable 4 optical-drive release tab 5 optical-drive tray 4 1 5 3 2[...]

112 Installing Sy stem Components Figure 3-23. Cabling the Optical Drive Removing the Optical Drive From the Optical Drive T ray P ull outwar d on the tab at the back of the carrier on the left side and simultaneously pull up on the left side of the optical drive to separate the drive from the tray . See F igur e 3-24. 1 SA T A connector (SA T A_A)[...]

Installing Sy stem Components 113 Figure 3-24. Removing and Installing the O ptical Drive in the Optical Drive Carrier Installing an Optical Drive Into the Optical Drive T ray 1 W ith the optical drive at a slight angle to the drive tray , lower the right side of the optical drive down onto the right side of the drive tray . See F igure 3-24. 2 Lo [...]

114 Installing Sy stem Components Sy stem Memory Y ou can upgrade your system memory to a maximum of 128 GB by installing 667-MHz re gister ed parity DDR2 me mory modules (DIMMs) in sets of 512-MB, 1-GB, 2-GB, 4-GB, or 8-GB s ingle- or dual-ranked modules (quad- ranked modules ar e not supported). Th e memory sockets ar e located on the system boar[...]

Installing Sy stem Components 115 T able 3-1 shows the available memory configurations following these guidelines. T able 3-1. Memory Configurations T otal Memory DIMM Sets (Size Per Socket) DIMM Set A1, A2, B1, B2 DIMM Set A3, A4, B3, B4 DIMM Set A5, A6, A7, A8, B5, B6, B7, B8 2 GB 512 MB 4 GB 512 MB 512 MB 8 GB 512 MB 512 MB 512 MB 4 GB 1 GB 6 GB[...]

116 Installing Sy stem Components Memory Sparing Support Memory sparing is supported in systems that have one of the fully populated memory configurations shown in T able 3-1. The memory sparing feature must be enabled in the Memory Information screen of the System Setup program. See "Using the System Setup P rogram" on page 47. NOTE: The[...]

Installing Sy stem Components 117 Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your Product Information Guide for complete information about safety precautions, working inside the computer , and protecting against electrostati[...]

118 Installing Sy stem Components 6 Align the memory module's edge connector with the alignment ke y on the memory module socket, and insert th e memory module in the sock et. NOTE: The memory module socket has two alignment key s that allows you to install the memory module in the socket in only one way . Figure 3-25. Installing and Removing [...]

Installing Sy stem Components 119 10 Close the system. See "Opening the System" on page 71. 11 (Optional) Enter the System Setup program, and check the System Memory setting on the main System Setup scre en. See "Entering the System Setup P rogram" on page 47. The system should have already chan ged the value to r eflect the new[...]

120 Installing Sy stem Components NOTICE: Never operate your sy stem with the memory cooling shroud removed. Overheating of the sy stem can develop quickly resulting in a shutdown of the sy stem and the loss of data. 7 Close the system. See "Closing the System" on page 71. Integrated NIC TOE The TCP/IP Offload Engine (TOE) functio nality [...]

Installing Sy stem Components 121 7 Remove the processor cooling shro ud. See "Removing the P rocessor Cooling Shroud" on page 96. NOTICE: Never remove the heat sink from a pr ocessor unless you intend to remove the processor . The heat sink is necessary to maintain pr oper thermal conditions. 8 Using a #2 Phillips scr ewdriver , loosen o[...]

122 Installing Sy stem Components Figure 3-26. Installing and Removing the Heat Sink 13 Rotate the processor shield upwar d and out of the way . 14 Lift the processor out of the sock et a nd leave the release lever up so that the sock et is ready for the new processor . NOTICE: Be careful not to bend any of the pins on the ZIF socket when removing [...]

Installing Sy stem Components 123 Figure 3-27. Installing and Removing a Processor Installing a Processor 1 Unpack the new processor . 2 Align the p rocessor with the sock et k eys on t he ZIF socket. See F igure 3-27. 3 I nstall the processor in the sock et. NOTICE: Positioning the processor incorr ectly can permanently damage the sy stem board or[...]

124 Installing Sy stem Components NOTICE: Do not use force to seat the proce ssor . When the processor is positioned correctly , it engage s easily into the socket. c Close the processor shield. See F igure 3-27. d W hen the processor is fully seated in the socket, rotate the sock et release lever back down until it snaps into place, securing the p[...]

Installing Sy stem Components 125 Sy stem Battery The system battery is a 3.0-volt (V), coin-cell battery . Replacing the Sy stem Battery CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your Product Information Guide for complete information about safety [...]

126 Installing Sy stem Components NOTICE: If you pry the battery out of its socket with a blunt object, be careful not to touch the sy stem board with the object. Ensure that the ob ject is inserted between the battery and the socket before you attempt to pry out the battery . Otherwise, you may damage the sy stem board by prying off the socket or [...]

Installing Sy stem Components 127 13 Enter the System Setup program and if the time and date ar e still incorr ect, see "Getting Help" on page 175 for instructions on obtaining technical assistance. Sideplane Board Removing the Sideplane Board CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access [...]

128 Installing Sy stem Components Figure 3-29. Sideplane Removal and Installation 1 sideplane 2 control panel connector 3 control panel cable 4 sid eplane release tab (2) 5 pin collar (2) 6 chassis pin (2) 7 sideplane connec tor 8 sy stem board 9 SAS controller daughter card 10 SAS controller daughter card release handle 11 SAS controller daughter [...]

Installing Sy stem Components 129 SAS/SA T A Backplane Board Removing the SAS/SA T A Backplane Board CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your Product Information Guide for complete information about safety precautions, working inside the compu[...]

130 Installing Sy stem Components Figure 3-30. SAS/SA T A Ba ckplane Board Removal Installing the SAS/SA T A Backplane Board 1 P osition the SAS/SA T A backplane board so that the securing tabs on the chassis ar e fully inserted into the secu ring slots on the backplane boar d. See F igure 3-30. 2 P ull and hold the r elease pin, and then tilt the [...]

Installing Sy stem Components 131 4 Reconnect the power cable to the backplane board. 5 If applicable, r econnect the optical drive power cable to the backplane boar d. See "Installing the Optical Drive" on page 110. 6 Reinstall the SAS controller daug hter car d. See "Installing a SAS Controller Daughter Card" on page 84. 7 Rea[...]

132 Installing Sy stem Components Figure 3-31. Control Panel Removal 5 Disconnect the display module cable from the control panel board. See F igure 3-31. 6 Remove the thr ee scr ews that secure the control panel board to the system chassis and remove the boar d. See F i gure 3-31. 1 display module label 2 display module securing screws (2) 3 displ[...]

Installing Sy stem Components 133 7 Remove the display module: a Insert the end of paper clip into the hole on the right side of the display module and gently pry off the label. b Using a T10 T orx driver , remove the two scr ews that secur e the display module to the system chassis. c Remove the display module from the chassis cutout. Installing t[...]

134 Installing Sy stem Components 3 If applicable, remove any e xpansio n cards. See "Removing an Expansion Car d" on page 92. 4 Remove the power supplies. See "R emoving a P ower Supply" on page 78. 5 Remove the expansion-car d risers. See "Expansion-Card Risers" on page 99. 6 Remove the cooling shrouds. See "R e[...]

Installing Sy stem Components 135 16 Remove the system boar d: a P ull the system-boar d tray riser r elease pin. See F igur e 3-32. b While pulling the release pin, slide the system-boar d tray toward the front of the chassis. c Lift up the system-boar d tray and remove it from the chassis. Figure 3-32. Sy stem Board Removal 1 sy stem-board tray r[...]

136 Installing Sy stem Components Installing the Sy stem Board 1 Lower the system-board tray until the tray sits flat on the bottom of the chassis. 2 Align the back connectors on the system board with the cutouts in the back of the chassis, and ensure the sy stem-boar d tray is square with the chassis so that the securing tabs on the chassis fully [...]

T roubleshooting Y our Sy stem 137 T roubleshooting Y our Sy stem Safety First—For Y ou and Y our Sy stem T o perform certain procedures in this document, you must r emove the system cover and work inside the system. W hile working inside the system, do not attempt to service the system ex cept as explained in this guide and elsewhere in your sys[...]

138 T roubleshooting Y our Sy stem Checking the Equipment This section provides troubleshoot ing procedures for e xternal devices attached to the system, such as the m onitor , keyboar d, or mouse. Befor e you perform any of the procedure s, see "T roubleshooting External Connections" on page 139. T roubleshooting IRQ Assignment Conflicts[...]

T roubleshooting Y our Sy stem 139 T roubleshooting External Connections L oose or improperly connected cables ar e the most lik ely source of problems for the system, monitor , and other peripherals (such as a printer , keyboar d, mouse, or other external device). Ensur e that all external cables ar e securely attached to the e xternal connectors [...]

140 T roubleshooting Y our Sy stem 3 Determine whether the system has an expansion car d with a video output connector . In this system configuration, the monitor cable should normally be connected to the connector on the expansion car d, not to the system’s integrated video connector . T o verify that the monitor is conn ected to the corr ect vi[...]

T roubleshooting Y our Sy stem 141 4 R un the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" on page 161. If the problem is not r esolved, see "Getting Help " on page 175. T roubleshooting the Mouse Problem • System message indicates a problem with the mouse. • Mouse is not functioning prope[...]

142 T roubleshooting Y our Sy stem Action 1 Enter the System Setup program and ensur e that the serial port is enabled, and the serial port/COM ports ar e configur ed appropriately for any applications you ar e using. See "Us ing the System Setup P rogram" on page 47. 2 If the problem is confined to a partic ular application, see the appl[...]

T roubleshooting Y our Sy stem 143 T roubleshooting a USB Device Problem • System message indicates a problem with a USB device. • Device connected to a USB port is not operating properly . Action 1 Enter the System Setup program, and ensure that the USB ports ar e enabled. See "Using the System Setup P rogram" on page 47. 2 T urn off[...]

144 T roubleshooting Y our Sy stem 2 Check the appropriate indicator on the NIC connector . See "NIC Indicator Codes" on page 21. • If the link indicator does not li ght, check all cable connections. • If the activity indicator does not li ght, the network driver files might be damaged or missing. Remove and re install the drivers if [...]

T roubleshooting Y our Sy stem 145 Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer a nd protecting agains[...]

146 T roubleshooting Y our Sy stem T roubleshooting a Damaged Sy stem Problem • System was dropped or damaged. Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information[...]

T roubleshooting Y our Sy stem 147 T roubleshooting the Sy stem Battery Problem • System message indicates a problem with the battery . • System Setup program loses system configuration information. • System date and time do not r emain curr ent. NOTE: If the sy stem is turned off for long periods of time (for weeks or months), the NVRAM may [...]

148 T roubleshooting Y our Sy stem Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components inside the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, workin g inside the computer and protecting against[...]

T roubleshooting Y our Sy stem 149 T roubleshooting Sy stem Cooling Problems Problem • Systems management softwar e issues a fan-related error message. Action Ensure that none of the following conditions exist: • Ambient temperatur e is too high. • External airflow is obstructed. • Cables inside the system obstruct airflow . • An individu[...]

150 T roubleshooting Y our Sy stem 4 Ensure that the faulty fan is fully seated in the fan brack et and attached to the power connector . See "System F ans" on page 82. NOTE: W ait 30 seconds for th e sy stem to recognize the fan and determine whether it is working properly . 5 If the problem is not r esolved, inst all a new fan. See &quo[...]

T roubleshooting Y our Sy stem 151 3 T urn on the system and attached peri pherals and, as the system boots, note the messages on the screen. If an error message appears indicatin g a fault with a specific memory module, go to step 12. If you receive any other system me ssage that indicates a nonspecific memory problem, continue to the next step. 4[...]

152 T roubleshooting Y our Sy stem 14 If a diagnostic test or error message indicates a specific memory module as faulty , swap or replace the module. Otherwise, swap the memory module in the first DIMM socket with a module of the same type and capacity that is known to be good. See "Insta lling Memory Modules" on page 117. 15 Close the s[...]

T roubleshooting Y our Sy stem 153 6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not r esolved, proceed to the next step. 7 Repeat step 2 and step 3. 8 Insert a differ ent SD card or USB k ey that you know works properly . 9 Close the system. See "Opening and Closing the Sys[...]

154 T roubleshooting Y our Sy stem 8 Close the system. See "Opening a nd Closing the System" on page 70. 9 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals. If the problem is not r esolved , see "Getting Help" on page 175. T roubleshooting an External T ape Drive Problem • Defectiv[...]

T roubleshooting Y our Sy stem 155 CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer a nd protecting against elect[...]

156 T roubleshooting Y our Sy stem 3 If you are e xperiencing problems with multiple hard drives, skip to step 8. F or a problem with a single hard drive, continue to the ne xt step. 4 T urn off your system, reseat the ha r d drive, and r estart the system. 5 If your system has the optional ba ttery-cached SAS R AID controller daughter card, perfor[...]

T roubleshooting Y our Sy stem 157 d V erify that the SAS cables are secur ely seated in their connectors. e V erify that the power connectors on the SAS/SA T A backplane(s) are securely seated in their connectors. f Close the system. See "Closing the System" on page 71. g Reconnect the system to the electri cal outlet, and turn on the sy[...]

158 T roubleshooting Y our Sy stem 4 Check the configuration settings, make any necessary corr ections, and r estart the system. If the problem is not r esolved , continue to the next step. 5 Remove the bezel. See "Removing the F ront Bezel" on page 69. 6 T urn off the system and attached peri pherals, and disconnect the system from its e[...]

T roubleshooting Y our Sy stem 159 Action CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the components ins ide the sy stem. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer a nd protecting agains[...]

160 T roubleshooting Y our Sy stem b Open the system. See "Opening and Closing the System" on page 70. c Reinstall one of the expansion car ds. d Close the system. See "Opening and Closing the System" on page 70. e R un the appropriate diagnostic test. If the tests fail, see "Getting Help" on page 175. T roubleshooting[...]

Running the Sy st em Diagnostics 161 Running the Sy stem Diagnostics If you e xperience a problem with your system, run the diagnostics before calling for technical assist ance. The purpose of the diagnostics is to test your system's hardwar e without requiring a dditional equipment or risking data loss. If you are unable to fix the pr oblem y[...]

162 Running the Sy stem Diagnostics When to Use the Sy stem Diagnostics If a major component or device in the system does not operate properly , component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor , keyboa rd, and disk ette drive) are functioning, you can use t he system diagnostics [...]

Running the Sy st em Diagnostics 163 Using the Custom T est Options When you select Custom T est in the Main Menu window , the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for T esting The left side of the Customize window lists device[...]

164 Running the Sy stem Diagnostics V iewing Information and Results The tabs in the Customize window provide inform ation about the test and the test results. The following tabs ar e available: • Res u l t s — Displays the test that ran and the r esult. • Errors — Displays any errors that occurr ed during the test. • Help — Displays in[...]

Jumpers and Connectors 165 Jumpers and Connectors CAUTION: Only trained service technicians are authorized to remove the sy stem cover and access any of the compon ents inside the sy stem. See your Product Information Guide for complete information about safety precautions, working inside the computer , and protecting against electrostatic discharg[...]

166 Jumpers and Connectors Figure 6-1. Sy stem Board Jumpers T able 6-1. Sy stem Board Jumper Settings Jumper Setting Description NVR AM_CLR (default) The configuration settings are r etained at system boot. The configuration settings are clear ed at the next system boot. (If the configuration settings become corrupted to the point where the system[...]

Jumpers and Connectors 167 Sy stem Board Connectors See F igure 6-2 and T able 6-2 for the loca tion and description of system board connectors. PW R D _ E N (default) The password featur e is enabled. The password featur e is disabled. NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" on page 17[...]

168 Jumpers and Connectors Figure 6-2. Sy stem Board Connectors 3 2 1 4 28 27 26 5 6 8 17 10 21 22 23 7 24 34 20 9 11 12 13 15 14 16 18 19 25 28 29 30 31 32 33[...]

Jumpers and Connectors 169 T able 6-2. Sy stem Board Connectors Connector Description 1 RISER2 expansion-car d riser 2 connector 2 MEZ_CONN LOM daughter card 3 RISER1 Left riser board connector 4 RA C_CONN2 Remote Access Control (R AC) car d 2 5 RA C_CONN1 Remote Access Control (R AC) car d 1 6 B AT T E RY S y s t e m b a t t e r y 7 TOE_KEY TCP/IP[...]

170 Jumpers and Connectors SAS/SA T A Backplane Board Connectors F igure 6-3 shows the location of the connectors on the SAS/SA T A backplane boar d. 27 A3 Third memory module slot (processor 1) 28 A4 F ourth memory module slot (processor 1) 29 A5 F ifth memory module slot (processor 1) 30 A6 Sixth memory module slot (processor 1) 31 A7 Seventh mem[...]

Jumpers and Connectors 171 Figure 6-3. SAS/SA T A Backplane Board Components 1 drive 0 connector 2 drive 1 connector 3 optical drive power (CD_PWR) 4 backplane power (BKPLN) 5 SAS connector (SAS) 3 5 front 2 1 4 back[...]

172 Jumpers and Connectors Sideplane Board Connectors See F igure 6-4 for the location and de scription of connectors on the sideplane boar d. Figure 6-4. Sideplane Board Connectors Expansion-Card Riser -Board Components and PCIe Buses F igure 6-5 and F igur e 6-6 show the components on the PCIe e xpansion-car d riser boards, including the e xpansi[...]

Jumpers and Connectors 173 Figure 6-5. PCIe Expansion-C ard Center Riser 1 Components Figure 6-6. PCIe Expansion -Card Riser 2 Components 1 internal SD card slot 2 slot 1 PCIe - x8 lane width (full-length) 3 slot 2 PCIe - x8 la ne width (half- length) 4 sy stem board connector 1 Phillips screw 2 slot 3 PC Ie x8 lane width (full-length) 3 slot 4 PCI[...]

174 Jumpers and Connectors Disabling a Forgotten Password The system's software security featur es include a system password and a setup password, which ar e discussed in detail in "Using the System Setup P rogram" on page 47. The password jumper enables these passwor d features or disables them and clears any passwor d(s) curr ently[...]

Getting Help 175 Getting Help Contacting Dell F or customers in the United States , call 800- WWW -DELL (800-999-3355). NOTE: If you do not have an active Inter net connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telepho ne-based support and service[...]

176 Getting Help[...]

Glossary 177 Glossary This section defines or identifies technical terms, abbr eviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACP I — Advanced Configuration and P ower Interface. A standard interface for enabling the operating system to dire ct configuration and power management. ambient temper[...]

178 Glossary BIOS — Basic input/output system. Y our system ’s BIOS contains programs stored on a flash memory chip. The BIOS controls the following: • Communications between the processor and peripheral devices • Miscellaneous functions, such as system messages bit — The smallest unit of informat ion interpr eted by your system. blade ?[...]

Glossary 179 component — As they relate to DMI, compon ents include operating systems, computer systems, expansion car ds, and peripherals that ar e compatible with DMI. Each component is made up of groups and attributes that ar e defined as relevant to that component. COM n — The device names fo r the serial ports on your system. control panel[...]

180 Glossary directory — Directories help k eep r elated files or ganized on a disk in a hierarchical, “inverted tree” structur e. Each disk has a “root” dir ectory . Additional directories that branch off the root directory ar e called su bdirectories . Subdir ectories may contain additional directorie s branching off them . DMA — Dire[...]

Glossary 181 expansion card — An add-in card, such as a NIC or SCSI adapter , that plugs into an expansion-car d connector on the system boar d. An e xpansion car d adds some specialized function to the system by pr oviding an interface between the e xpansion bus and a peripheral. expansion-card connector — A connector on the system board or ri[...]

182 Glossary group — As it relates to DMI, a group is a data structur e that defines common information, or attributes, about a manageable component. guarding — A type of data redundancy in which a set of physical drives stor es data and an additional drive stores parity data. See also mirroring , striping , and RA I D . h — Hexadecimal. A ba[...]

Glossary 183 IRQ — Interrupt request. A signal that data is about to be sent to or r eceived by a peripheral device travels by an IRQ line to the processor . Each peripheral connection must be assigned an IRQ number . T wo d evices can share the same IRQ assignment, but you cannot operate both devices simultaneously . jumper — Small blocks on a[...]

184 Glossary LED — Light-emitting diode. An electronic device that lights up when a curr ent is passed through it. LGA —Land grid array . A type of processor socket. Unlik e the PGA, the LGA interface has no pins on the chip; instead, the chip has pads that contact pins on the system board. Linux — An operating system similar to the UNIX ® o[...]

Glossary 185 memory module — A small circuit board containing DR AM chips that connects to the system board. memory — An ar ea in your system that stores basic system data. A system can contain several different forms of memory , such as integrated memory (ROM and R AM) and add-in memory modules (DIMMs). MHz — Megahertz. mirroring — A type [...]

186 Glossary partition — Y ou can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives. Y ou must format each logical drive with the format command. PCI — P eripheral Component Interconnect. A standard for local-bus implementation. PDU — P ower distrib[...]

Glossary 187 RAC — Remote access controller . RA I D — Redundant array of independent disks. A method of providing data redundancy . Some common implementations of RAID include R AID 0, RAID 1, R AID 5, R AID 10, and R AID 50. See also guarding , mirroring , and striping . RA M — Random-access memory . The system’s primary temporary storage[...]

188 Glossary serial port — An I/O port used most often to connect a modem to your system. Y ou can usually identify a serial port on your system by its 9-pin connector . service tag — A bar code label on the system used to identify it when you call Dell™ for technical support. simple disk volume — The volume of free space on a single dynami[...]

Glossary 189 system memory — See RAM . System Setup program — A BIOS-based program that allows you to configure your system’s har dwar e and customize the system’s operation by s etting featur es such as password protection. Because the System Se tup program is stored in NVR AM, any settings remain in effect until you change them again. sys[...]

190 Glossary VA C — V olt(s) alternating current. VDC — V olt(s) direct current. VGA — Video graphics array . VGA and SVGA are video standar ds for video adapters with greater r esolution an d color display capabilities than pr evious standards. video adapter — The logical circuitry that pr ovides (in combination with the monitor) your syst[...]

Glossary 191 Windows P owered — A W indows operating system designed for use on NAS systems. F or NAS systems, the W indows P owered operating system is dedicated to file service for network clients. Windows Server 2003 — A set of Microsoft softwa r e technologies that enable software integration through the use of XML W eb services. XML W eb s[...]

192 Glossary[...]

Index 193 Index A alert messages, 45 B back-panel features, 18 baseboar d management controller See BMC. battery (R AID) installing, 8 7 battery (system) re placing, 1 2 5 troubleshooting, 1 4 7 bezel, 68 blank har d drive, 7 3 power supply , 8 0 BMC configuring, 6 3 k eystrok es, 1 2 boot device configuring, 8 8 C cabling optical drive, 1 0 9 SAS [...]

194 Index cooling shrouds installing the memory module cooling shrouds, 9 6 installing the processor cooling shroud, 9 6 r emoving the memory module cooling shrouds, 9 4 r emoving the processor cooling shroud, 9 6 cover closing, 7 1 opening, 7 1 D Dell contacting, 1 7 5 diagnostics advanced testing options, 1 6 3 testing options, 1 6 2 when to use,[...]

Index 195 H har d drive configuring the boot device, 8 8 drive carrier , 7 6 indicator codes, 1 7 installing, 7 4 re moving, 7 4 troubleshooting, 1 5 5 heat sink, 122 hot-plug cooling fans, 8 2 har d drives, 7 2 power supplies, 7 7 I indicators back-panel, 1 8 front-panel, 1 4 har d-drive, 1 7 N I C , 18, 21 p o w e r , 14, 20 installing control pa[...]

196 Index LOM NIC daughter card installing, 1 0 9 r e m o v i n g , 107 M memory k ey connector (USB), 89 memory modules (DIMMs) configuring, 1 1 4 installing, 1 1 7 r e m o v i n g , 119 messages alert, 4 5 diagnostics, 4 5 error messages, 4 7 hard-drive indicator codes, 1 7 status LCD, 2 2 system, 3 5 warning, 4 5 microprocessor See processor . m[...]

Index 197 processor installing, 1 2 3 r e m o v i n g , 120 troubleshooting, 1 6 0 upgrades, 1 2 0 PXE boot k eystrok e, 12 R RAC ca rd installing, 1 0 6 r e m o v i n g , 104 system port, 1 8 R AID battery installing, 8 7 re moving, 8 7 r emoving control panel assembly , 1 3 1 cooling fan, 8 2 e xpansion-card riser 1, 9 9 e xpansion-card riser 2, [...]

198 Index SD car d installing, 8 1 r emoving, 8 0 troubleshooting, 1 5 2 SD car d slot, 80, 173 securing your system, 56, 60 serial I/O device connector , 1 8 troubleshooting, 1 4 2 setup passwor d, 62 sideplane boar d installing, 1 2 7 r e m o v i n g , 127 startup k eystrok es, 12 support contacting Dell, 1 7 5 system boar d connectors, 1 6 7 ins[...]

Index 199 troubleshooting (continued) tape drive, 1 5 4 U S B d e v i c e , 143 v i d e o , 139 U upgrades processor , 1 2 0 USB back-panel connectors, 1 8 front-panel connectors, 1 4 internal connector for memory key , 8 9 troubleshooting, 1 4 3 USB k ey troubleshooting, 1 5 2 V video back-panel connector , 1 8 front-panel connectors, 1 4 troubles[...]

200 Index[...]