Avocent IP 1020 manual

590-538-50 1C For T echnical Support: www.avocent.com/support Installer/User Guide SwitchView ® I P 1 020 Remote Access Device[...]

USA Notification Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provi[...]

SwitchV ie w ® IP 1020 Remote Access Device Inst aller/ User Gu ide A voc ent, th e A vocent l ogo, The Po wer of Being T h ere, Swit chV iew , DSV i ew , Da m bra ckas Video Compress i on and OS CA R are reg ist ered tradem ar ks of A vocent Corpo ration or i ts affilia te s. Al l other marks ar e the pr o per ty of the ir re s pect ive o w ner s[...]

Instructions This sym bol is int e nded to alert the user to t he presen ce of import a nt operating an d mainte nance (servic ing) instruct ions in the literatu re accompany ing the appliance . Dangerous V olt age This symbol is intended to ale rt the us er to the presenc e of un insulated d angerou s voltage within the product’ s enclosure t ha[...]

iii Table of Conten ts List of Figures .................. ............. .................... ............. ............ .................... ............. ... vii List of Tables .............. ............. ............. ................... ............. ................... ............. ......... .. i x Chapter 1: Product Overview . ...... .......[...]

iv S wi tchView IP 1020 Remote Acces s Device Install er/ User Gui de Access levels ...................... ................ ....................... ................. ....................... ............. ........... 24 Preemption levels......... ...................... ................. ............................. ...................... ..........[...]

Table o f Contents v Appendix E: Techn ical Support ...................... ................. ....................... ................. ................... ... .. 48[...]

vi SwitchView IP 1020 Remote Acces s Device Installer/ User Gui de[...]

vii List of Figures Figure 1.1: Examp le SwitchView IP 102 0 Remote Access Device Configuration ........................ .... 2 Figure 2.1: Bas ic SwitchView IP 10 20 Remote Access Device Conf iguration ....................... .......... 4 Figure 3.1: SVI P 1020 Explorer (User Login) S cr een ..................... ............................ .....[...]

viii SwitchView IP 1020 R emote Access Device In sta ller/User Guide[...]

ix List of Tables Table 1.1: Descri ptions for Figure 1.1 ................. ...................... ................. ....................... .......... ..... 2 Table 2.1: Descri ptions for Figure 2.1 ................. ...................... ................. ....................... .......... ..... 5 Table 3.1: On-B oard Web Interface Supp orted Op[...]

x Switc hView IP 10 2 0 Remote Acc ess Device Installer/User Guide[...]

1 Produ ct Over view Features and Benefit s The Avocent SwitchView ® IP 1020 remote access dev i ce combin es analog and digital technology to provide flexible control of data center servers, and to facilitate the OA&M (oper atio ns, activation and maintenance) of remote branch offi ces where trained oper ators may be u navailable. The remote [...]

2 Switc hView IP 10 2 0 Remote Acc ess Device Installer/User Guide Figure 1.1: Example SwitchView IP 1020 Remote Access Device Configuration T able 1.1: Descriptions for Figure 1.1 Number Description 1 Ethernet 2 Analog User 3 Digital User (Computer w ith Internet brows er) 4 SwitchView IP 1020 R emote Access Device 1 4 2 3[...]

3 CHAPTER 2 Installation SwitchV iew IP 1020 Remote Access Device Connectivity The SwitchView IP 1020 remo te access device transmits keyboar d, video and mouse (KVM) information between oper ators and a target device attached to the remo te acces s device over a network u sing an Ethern et connect ion. The SwitchView IP 1020 remote access device u[...]

4 Switc hView IP 10 2 0 Remote Acc ess Device Installer/User Guide Figure 2.1: Basic SwitchView IP 1020 Remote Access Device Configuration 5 4 1 2 3 6 7[...]

Chapter 2: Installation 5 Getting st arted Before installing your Switch View IP 1 020 remote access device, refer to the following lists to ensure you h ave all items that shipped with th e SwitchView IP 1020 remote access device, as well as other items neces sary for prop er installation. Supplie d with the SwitchView I P 1020 remot e access devi[...]

6 Switc hView IP 10 2 0 Remote Acc ess Device Installer/User Guide W ARNING: The power cord is consider ed the main disc onnect device. 2. T o connect a local user , p lug a VGA monitor into the port labeled LOCAL VIDEO on th e back panel of the rem ote access device. Plug the PS/2 key board and mo use cables into th e appropriately labeled ports l[...]

Chapter 2: Installation 7 To ensure that the loc al mouse movemen t and remote cursor display remain in s ync, mous e acceleration must be set to “none” for all user acco unts accessing the target computer with the SwitchView IP 1020 remote a ccess device. Mou se accel eration m ust also be s et to “non e” on every remote system. Special cu[...]

8 Switc hView IP 10 2 0 Remote Acc ess Device Installer/User Guide[...]

9 CHAPTER 3 W eb Inte rfac e Oper ations On-Board Web Interface The SwitchView IP 1020 remo te access device provid es an on-board web interface to manage remote access. The remote access device on -board we b interf ace provides secure “point-an d-click” web browser- based access to control any dev ice a ttached to your SwitchView IP 1020 remo[...]

10 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide Avocent recommen ds that the browser be kept up-to-date with t he latest version. A Video Vi ewer window allows you t o control the keyboard, monitor a nd mouse fu nctions o f individual target dev ices connected to the Switc hView IP 1020 remote access device in real time. You may[...]

Chapter 3: Web Interface Operation s 11 Figure 3.1: SVIP 1020 Explorer (U ser Login) Screen NOTE: The default usernam e is Admin wit h no password. The SwitchView IP 1020 Explorer Window When a us er has been logged i n and authe nticated, the Avocent SwitchView IP 1020 Explorer window appears. From the Swi tchView IP 102 0 Explorer window, users m[...]

12 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide Figure 3.2: Avocent SwitchView IP 1020 Explorer Window Using the side navigation bar You can use the side navigati on bar to display wi ndows i n which you can specif y settings or perform operations. Clickin g on a link that does not contain an arrow will display its corr espondin[...]

Chapter 3: Web Interface Operation s 13 Using the top option bar Bookmarking a window The Swit chView IP 1 020 Explo rer window con tains a boo kmark icon and text i n the top op tion bar. Bookmark i ng a wi ndow will add a link to the window in the F avorite s drop-d own menu . You may select the link at any time to qu ickly acce ss the bookmark e[...]

14 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide Managing local account s The remote access d evice web interface prov ides local and login secu rity through Adm inistrator- defined us er accounts. By selecting Local A ccounts on the side menu bar, Adminis t rators may add and delete users, define user pr eemptio n and access lev[...]

Chapter 3: Web Interface Operation s 15 NOTE: Users can view all appliance information, but only A dministrators can change settings. Configuring LDA P LDAP is a vendor- independent protocol standa rd used for accessing, qu erying and up dating a directory using TCP/ IP. Based on t he X.50 0 Dir ectory Services mode l, LDAP i s a global dir ecto ry[...]

16 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide NOTE: Unless otherwise s pecified, the LDAP default val ues should be used unless A ctive Directory has been reconfigured. Modifying the default values may caus e LDAP authentication s erver communica tion errors. LDAP Overvie w paramete rs On the LDAP Overview page in the OBWI, yo[...]

Chapter 3: Web Interface Operation s 17 Figure 3.3: LDAP Overview Page in the OBWI T o configure LDAP server p arameters: 1. Select Appliance - Appliance Se t tings - User Accounts - LDAP Accoun ts - Overview . 2. Identify the pr imary and secondary server addr ess, port and access type in the appropriate fields o r radio but tons. 3. Cli ck Save .[...]

18 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide example, to define an ad minist rator Distin guished Name (DN) for test.view.com, type cn=Adminis trator, cn=Users , dc=test, dc=vie w , and dc=co m. This Search DN field is a required field unless the directory service has been config ur ed to enable anony mous search, which is no[...]

Chapter 3: Web Interface Operation s 19 T o con figure LDAP se arch parameters: 1. Select Appliance - Appliance Se t tings - User Accounts - LDAP A ccounts - Sear ch . 2. Enter the appropriate inf o rmation in the Sear ch DN, Search Password, Search Base and UID Mask fields. 3. Cli ck Save . NOTE: These options cannot be changed if the LDAP Priorit[...]

20 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide selecting S tart - Pr ograms - Adminis trative T ools -Active Dir ectory Users and C omputers . This tool is used to cr eate, configure and delete objects such as users, computers and groups. • The Grou p Container Mask fiel d defines t he object t ype of the G roup Conta i ner ,[...]

Chapter 3: Web Interface Operation s 21 Appliance and T a rget Device Query Mo des One of three dif f erent modes can each be used for Qu ery Mode (Appliance) and Query Mode (Target Device): • Basic – A userna me and password query for the u s er is made to the directory service. If t hey are verified, the u s er is given administrator access t[...]

22 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide Figure 3.7: Active Directory - KVM Appliance Admin • Group Attribute – A username, password and grou p query is mad e to the directory s ervice for an appliance and attached tar get devices when using Query Mode (Appliance), or for a selected target d evice when using Quer y Mo[...]

Chapter 3: Web Interface Operation s 23 Figure 3.8: Active Directory - Define Group s Setting up Active Direct ory for performing queries Before you can us e any of th e querying mod es for units , you must f irst make changes t o Active Directory so that the selected querying mo de can assign the applicable autho rization level for the user . T o [...]

24 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide NOTE: The factory de fault name in earlier versions contains a space that must be removed by edit ing the switching system name in the App liance Overview screen of the OBWI. 6. Create on e or more gro ups under the group container org anizational unit. 7. Add the user names and ta[...]

Chapter 3: Web Interface Operation s 25 T o add a new user account (administrator only): 1. On the si de me nu ba r, select Local Accounts . The current user list will be disp layed. 2. Cli ck th e Add butt on. 3. Enter t he name and pas sword of th e new user in the blanks provide d. 4. Select the preemption and acces s levels for the new us er . [...]

26 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide with 4 bei ng the highest le vel. F or ex ample, a u ser wi th a p reempt io n level of 4 may preempt o ther level 4 users, as well as those with a level 1, 2 or 3 setting.[...]

27 CHAPTER 4 The V ideo V iewer The V i deo Viewer Window The Video Viewer is u sed to conduc t a KVM se ssion with the target de vice attached to a SwitchView IP 1020 r emote access d evice. When y ou connect to a device using the Video Viewer, the target device des k top appears in a separate wi ndow containi ng both t he local and the target dev[...]

28 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide Launching a KVM Sessi on NOTE: When using a non-proxied connection, video performance over a slower network connection m ay be less than optimal. Since certain color s e ttings (such as Gray scale) use less network bandw idth than others (such as Best Color), chan ging the color se[...]

Chapter 4: The Video Viewe r 29 Figur e 4.1: V ideo Viewer W indow (Normal Win dow Mo de) T able 4.1: Descriptions for Figure 5.1 Number Description 1 Ti tle Bar: Displays the name of the server being viewed. When in Full Screen mode, the title bar disappears and the server nam e appears betwe en the menu a nd toolbar . 2 Thumbtack: Locks the displ[...]

30 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide Changing the toolbar You can choo s e the amount of elapsed time before the tool bar hides i n the Video View er window when it is in show/hide state (that is , n ot locked in place by the th umbtack). T o specify a toolbar hide time: 1. Select T ools - Session Optio ns from the V [...]

Chapter 4: The Video Viewe r 31 • Align t he mous e cursors. • Refresh the screen. • Enable or disable Full Sc reen mode. Wh en Full Sc reen mode is enabled, the image adjusts to fit th e desktop up to a size of 1024 x 76 8. If the d esktop h as a high er resolutio n, the foll owing occurs: • The full-screen image is centered in t he de skt[...]

32 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide 2. T o disable Full Screen mode, click the Fu ll Scr een Mode button on the f l oati ng toolbar t o return to the desktop window . T o enable full or manual scaling: To enable full scaling, s elect View - Scaling from t he Video Viewer window menu. The devi ce image scales automati[...]

Chapter 4: The Video Viewe r 33 Figur e 4.2: Manu al Video Adjust Dial og Box 2. Click t he icon corres ponding to the feature you wish t o adjust. 3. Move the Contrast slider bar and th en fine -tune the s ettin g by clicking the Min (-) or Ma x (+) buttons to adjus t the parameter f or each icon pres sed. The adjustments display immediately in th[...]

34 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide The image capture parameters are automatically ch anged by the Au tomatic Adjustm ent function. A special image is required on the target in or der to make accurate a d justments independently. Contrast a nd brightness If the imag e in the Video V iewer window i s too dark or too l[...]

Chapter 4: The Video Viewe r 35 Refresh Image Clicking t he Refresh Image button in the Manual Vi deo Adjust dialog bo x completel y regenera tes the digitized video imag e. NOTE: Y ou can also select View - Refresh from the Video V iewer window menu to refresh the image. Vi deo T est Pattern Clicking t he Video Test Pat te rn bu tton in the Man ua[...]

36 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide The Cursor mode status of the Video Viewer window displays in the title b ar, including the keystr oke that wi ll exit Sin gle Cursor mode. You can defin e the keyst roke that wi ll exit Si ngle Cursor mode in the Session Options dialog box. NOTE: When using a device that c aptures[...]

Chapter 4: The Video Viewe r 37 The Sess ion Optio ns dialog box appears . 2. Cli ck th e Mous e tab. 3. Select a mouse cursor type in the Local Cursor panel. 4. Cli ck OK to save settings. Mouse sc aling Some earlier versio ns of Linux did not support ad justable mouse accelerations . For installations that must suppo rt these earlier versions, yo[...]

38 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide Alignment causes the local cursor to align with the remote se rver’s cursor. Resetting causes a simulation of a mouse and keyboard reconnect as if yo u had discon nected and reconnected t hem. T o realign the mouse: Click th e Align Local Cu rsor bu tton in the Video Viewer windo[...]

Chapter 4: The Video Viewe r 39 -or- Select the desired macro fro m the buttons available on the Video Viewer menu . Saving the Vi ew You can save the dis p lay of a Video Viewer either to a file or to the clipboard for pasting into a word pr ocessor o r other pr ogram. T o capture t he Vide o V ie wer window to a file: 1. Select File - Capture to [...]

40 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide[...]

41 Append ices Appendix A: Flash Upgrades The SwitchView IP 1020 remote acces s device Flash upgrade feature allows you to update yo ur appliance with the latest firmware availab le. After the Flash memory is re programm ed with the upg rade, the SwitchView IP 10 20 remote access device performs a soft reset, which term inates all IQ modu le se ssi[...]

42 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide T o recover a Flash up date: NOTE: If you do not have a TFTP server , you can find seve ral shareware and freewar e programs on the Internet that you can dow nload and install. 1. Vi s i t http://www .avocent. com/support and download th e latest Flash firmware from A v o cent. Sav[...]

Appe ndices 43 Appendix B: T echnical S pecifications T able B.1: SwitchV iew IP 1020 Remote Access Device Product Specifications Serve r Port s Number 1 Ty p e PS/2 , U SB Connectors PS/2 , USB , VGA Sync T ypes Separate horizontal and ve rtical Plug and Play DDC2B Video Resolution 640 x 480 @ 60 Hz 800 x 600 @ 75 Hz 960 x 700 @ 75 Hz 1024 x 768 @[...]

44 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide AC Frequency 50 - 60 Hz autosensing AC-input Current Rating 0.5 A AC-input Cable 6 ft, 2 c onduct or , 18 AWG Ambient Atmosphe ri c Conditi on Rati ngs Humidity 5 to 95% noncondensing (operating/storage) T emperature 0° to 40° Celsius (32° to 104° degrees Farenheit) operating -[...]

Appe ndices 45 Appendix C: Sun Advanced Key E m ulation Certain keys on a stan dard Typ e 5 (US) Sun keybo ard can b e emul ated by key press sequences on a PS/2 key board. To enab le Sun Ad vanced Key Emul ation mode and use these keys, p ress and h old Ctrl+Shift+Alt and t hen press the Scroll Lock key . The S croll Lock LED blinks. Use the indic[...]

46 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide For example : For Stop + A , press an d ho l d Ctrl+Shift+Alt and pr es s Scroll L o ck , t he n F1 + A . These key combinations will work with the serial USB IQ module (if your Sun system com es with a USB port) as well as the Sun VSN and WSN IQ mo dules. With the exception o f F1[...]

Appe ndices 47 Appendix D: Reset to Factory Default s T o res et your Sw itchView IP 1020 remote a ccess de vice to the factory defaults: 1. Locate the small hole on th e right side of the SwitchV iew IP 1020 device. 2. Insert a pin to depress the reset switch and hold for three (3) seconds . NOTE: This will reboot the SwitchView IP 1020 remote acc[...]

48 SwitchView IP 1020 Remote Access Device Insta l le r/Us er Guide Appendix E: T echnical Support Our Technical Support staff is ready to assist you with any installation or op erating issues you encounter with your A vocent product. If an issue should develop, fol low the step s b elow for the fastest possibl e service. T o re solve an i ssue: 1.[...]

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590-538-50 1 D For T echnical Support: www.avocent.com/support Installer/User Guide SwitchView ® I P 1 020 Remote Access Device[...]