Avaya 4624 manual

DEFINITY ® 4624 IP T elephone Release 1 User ’ s Guid e 555-2 33-776 Issue 1 Comco de 70 02064 36 July 2001[...]

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Copyright and Legal Notices Copy ri ght  2001, A vaya, Inc. All Rights Reserved Noti ce Every effort was mad e to ensu re th at the informa tion in this book was co mplete an d accurat e a t the time of printing. Ho wever, inform ation is subjec t to ch ange. A vaya W eb Page The W orld Wide W eb home pag e for A v aya is: http://www .avaya.com [...]

Part 15 : Pe rson al Computer Statem en t. This equipm e nt has been cert ified to co mpl y with the limit s for a Class B compu ti ng de vi ce , pursuant to Subpa rt J of Par t 15 of FCC Rules. Only periph erals (computi ng i npu t/output devices, term inals, p rinters, etc.) cer tified to comply w ith the C lass B limits ma y be attach ed to this[...]

Contents Issue 1 July 2001 i Abou t This Docu ment ■ Purp ose v i i ■ Intended Audience v ii ■ Issue Date vii ■ How to Us e This Document vii ■ Doc ument Organiz ation viii ■ Conven tions Use d ix Symbol ic Conventions i x Typogra phic Conventio ns ix ■ Rela ted Documentation /Training ix Chapter 1 - 4624 IP Telephone Description ■ [...]

Contents ii Issue 1 July 2001 Chapter 4 - Call Handling Features ■ Introdu ction 4-1 ■ Confe r ence 4-1 Adding another part y to a call 4-1 Adding a held call to the current call 4-2 Droppin g the last pers on added to the conference cal l 4-2 ■ Hol d 4- 2 Placing a call on hol d 4-2 Returni ng to the held cal l 4-2 ■ Mute 4-3 Preventi ng t[...]

Contents Issue 1 July 2001 iii ■ Button V iew 5-4 Viewing the feature p r ogrammed on a Line/Feature butto n 5-4 ■ Call Display 5 -5 ■ Call For warding 5-5 Temporari ly sending yo ur calls to a nother phone 5- 5 Canceli ng Call Forwarding 5- 5 ■ Cal l Park 5-6 Parking a call at your extension 5-6 Retrieving a parked call from a nother exten[...]

Contents iv Issue 1 July 2001 ■ Program Abbreviated Dialing 5-13 Programm ing or re-prog ramming a sin gle Abbrevia ted Dialing butto n on a Li ne/Feature button 5-1 3 Programm ing or re-prog ramming a sin gle Abbrevia ted Dialing butto n on a so ftkey 5-14 ■ Rele ase 5-15 ■ Ringer Off 5-16 Turning the ringer off 5-16 Turning the ringe r back[...]

Contents Issue 1 July 2001 v Chapter 7 - IP Telephone Management Features ■ Introdu ction 7-1 ■ Interpre ting Ringer Tones 7- 1 ■ Persona lizing You r Telephone's Ri nging Pattern 7-3 Select ing a perso nalized ring ing pattern 7 -3 ■ Interpreting Indicator Lights 7-3 ■ Testing Your Phone 7-4 Testing t he telephone's lights and [...]

Contents vi Issue 1 July 2001[...]

Issue 1 July 2001 vii About This Doc ument Purpose The DEFINITY ® 4 624 IP T elephone Use r ’ s Guide descr ibes the 46 24 IP T elephone ’ s operation and functionali ty . Intended Au dience This docume nt is intende d f o r IP t elephone use r s who have a 4624 IP T elephone at their desks. It is not in tended to be a te chnical reference gui[...]

About This Docum ent viii Issue 1 July 20 01 Document Organization This guid e contains t he f ollowing cha pters: Chapter 1 , 4624 IP T ele phone Descripti on Describes ea ch element o n the face of the tele phone. Chapter 2 , Using Programmable Buttons Ex plains how to program cer tain Line/Feature buttons f or addi tional functiona lity . Chap t[...]

Conv enti ons Us ed Issue 1 July 20 01 ix Conventions Used This guid e uses the following textual, sy mbolic, and typographi c conv entions to help you inter pre t inf or mation. Symbolic Conventions T ypographic Conventions This guid e uses the following typographic co n v entions: Related Documentation/T raining An onlin e , interacti v e IP T e [...]

About This Docum ent x Issue 1 July 2001[...]

Issue 1 July 2001 1-1 1 4624 IP T elephone Description Introduction This chapter i ntroduces you to the la yout of the 4624 IP T elep hone. It provides a descr iption for each functio nal b utton and other phone c har act eristics. The 4624 IP P hone The 4624 IP telephone is a multi-line pho ne with 24 lin e/f e ature b uttons, 6 dedicate d f e atu[...]

1-2 Issue 1 J uly 2001 Match the numbered call outs on the 46 24 IP T elepho ne illustration to th e descript i ons be low . 1. Display - The display screen h as two lines of 24 c haracters each. Du ring phone usage, the top line sh o ws the name/p hone n umbe r y ou are calling or the nam e/phone number o f the person ca lling you; while idle, it [...]

The 4624 IP Phone Issue 1 July 2001 1-3 13. V olume Control - Adj ust the sp eak er , han dset or r inger volume, depending on whic h it em is in use . 14. Hold - Red button used t o place a call on hold.[...]

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Issue 1 July 2001 2-1 2 Using Programmable Buttons Introduction Y our 4 624 IP T elephone has 24 Line/ F eatu re b uttons, some of which are dedicate d to incoming an d outgoing ca lls. The remaining L ine/F eature buttons can be programmed by your T elepho ne System A dministrator to pr o vide additi onal phone functi ona lit y . Programmable Line[...]

2-2 Issue 1 J uly 2001 IP T elephone Feature s A vaila ble on Programmable Line /Feature Buttons Regardle ss of whether a specific feature is av ailable on a Li ne/F eature button, a Display Menu or Access Code, you can find pro cedures f or all 462 4 IP T ele phone f eature s in C h apt er 5, “ IP T el ephone F eatures .”[...]

Issue 1 July 2001 3-1 3 Using the Disp lay Screen Introduction The 4624 IP T eleph one has a two-l ine b y twenty-four character dis pla y (screen) area, four display control buttons (M en u, Lef t Arrow , Right Arrow and Exit) and f our unlabe led "softkeys," all located at the top thir d of the phone. These items work i n conjunction wi[...]

3-2 Issue 1 J uly 2001 Lower Display Line Line/Feature Button Informat ion The 4624 IP T eleph one has 24 Li ne/F eature buttons (also called call appearance buttons). Beginni ng with the fir st b utton in the upper left cor ner of the faceplate, and going do wn, the lo wer display line ide ntifies the buttons as f ollows: ■ Left colu mn: a throu[...]

Display Me nu Mode Issue 1 July 2001 3-3 below the disp la y . Che c k with your System Adm inistrator to find out if di ff e r ent softke y features hav e been s ubstituted f or any of tho se shown on the me n us abov e. Chapter 5, “ IP T elephone F eatures ,” p ro vid es inf or m ati on on th ese alter native softke y f eatures. Navigating Di[...]

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Issue 1 July 2001 4-1 4 Call Han dling Featur es Introduction Call-handl ing f eatures are t hose you would use whi le a call i s in progress o r while making a c all. The y are thos e f eatures which have a dedicated phone button, suc h as: ■ Conference ■ Hold ■ Redial ■ Speaker ■ T ransf er ■ Mute Each of the abov e features is de scr[...]

4-2 Issue 1 J uly 2001 Adding a held c all to the current cal l 1. P ress Conf . The curren t line and the held line ligh ts flutter . 2. Press the line button of the hel d call. 3. Press Conf again. All par ti es ar e no w co nn ect ed. Dropping th e las t per son added to the con ference call 1. P ress t h e Menu button, then pr ess the softkey b[...]

Mute Issue 1 July 2001 4-3 Mute Duri ng an active call, the Mute f eature prev ents the pa r ty with whom you are speaki ng from hear ing y ou. This f eature i s most commonl y used in con junction with the S peak er phone, but can be us ed to hold an off-line conv ersation at an y ti me durin g a cal l. Preventing the other pers on on the line fro[...]

4-4 Issue 1 J uly 2001 Placing a ca ll wi tho u t l ift in g the ha ndset or using the Speakerpho ne with any feat ure 1. P ress Spk r . The Speaker/Mute i ndicator above the Speaker button lights an d v oice control is handled b y the speaker . 2. Place o r ans wer the cal l, or access the selecte d f e ature. 3. Adjust the speaker volume if need [...]

Transfer Issue 1 July 2001 4-5 T ransfer The T ransfer f e ature lets y o u transf er a call fr om y our telephone to another e xtension or outside number . Sending a call to another telephone 1. With the c all active (or wit h only one he ld call and no active calls), p ress Tr n s f r . The cal l is plac ed on hold and its a ssociated i ndicator [...]

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Issue 1 July 2001 5-1 5 IP T elephone Features Introduction This chapter contains pr ocedures for using each of the DEFINITY ® phone f eatures. Dependi ng on how your 4624 IP T el ephone was set up by your System Adminis trator , you can access s ome or all of the f eatures disc ussed in this chap ter using Li ne/F eature buttons, disp la y menus [...]

5-2 Issue 1 J uly 2001 Feature List The follo wing DEFINITY ® f eatures are describ ed in alphabetic order in thi s chapt er: Check with your Syst em Adminis tr ator for your phone sy stem’ s specific configurat ion. F or inf or mation abo ut additional f ea tures that your System Adminis trator ma y hav e programmed on y o ur phone, see Chapter[...]

Abbrev iated Dialin g (AD) Issue 1 July 2001 5-3 Abbreviated Dialing (AD) The Abbreviated Dialing (AD) f e ature lets you pres s a Line/Feature b utton to automatic ally dial a st ored telephone n umber , ins ide e xtension or Feature Acce ss Code. T o find the AD buttons on your phone use Button View on your softkey menu (select BtnV u fr om the d[...]

5-4 Issue 1 J uly 2001 2. H ang u p . Y ou hea r a prior ity rin g when both your phone and the number you call ed are av ailable. The displ a y shows the messa ge "Callback." 3. When you hear the prio rity ring, lift th e handset. Y our call pr ocee ds as origin ally diale d. NOTE: A utomatic Callback cancel s (automaticall y) after 30 m[...]

Call Display Issue 1 July 2001 5-5 Call Display The Call Display f eature initi ates a call to the phone extension or number sh o wn on the di splay screen. The n umber dis pla yed co uld be from a Leav e W ord Calling (L WC) mess age , or a numb er y ou retr ie v ed using the director y feature. Call Forwarding The Call Forwarding feature lets you[...]

5-6 Issue 1 J uly 2001 Call Park The Call P ar k f eature lets you place a c all on hold at your teleph one f or retriev al at any e xtension. Parkin g a call at your extensio n If your System A dministrator has programmed one of the L ine/F eature buttons to represent Cal l P ar k, press that button to in itiate Call P ark, or Press Tr n s f r and[...]

Cons ult Issue 1 July 2001 5-7 Picking up a ca ll for someone in your of fice using Directed Cal l Pickup 1. If your System A dministrator has programmed one of the L ine/F eature buttons to repres ent Directed Ca ll Pickup , press that button, or Dial the Di rected Call P i c kup Acce ss Code. 2. Dial the extensio n f o r whic h y ou want to pick [...]

5-8 Issue 1 J uly 2001 4. T o search for a new directory n ame, repeat th e procedure from Step 1, or T o exit the director y , p r ess th e Exi t display contro l b utton. Calling the per son whose name is displayed 1. Pick up the hands et (or leav e it on- hook to use the s peakerphon e if you hav e a Call Disp button). 2. With the p erson's[...]

Headset On/O ff Issue 1 July 2001 5-9 Headset On/Off The Head set On/Off feature allows heads et usage to be ac tiv ated or deac tiv ated using a L ine/F eature button. Whe n this f eature i s activ e, the green ind icator light corresp onding to the button ad ministered sign ifies the hea dset is off-hook ; when the in dicator is no t lit, it sign[...]

5-10 Issue 1 J uly 2001 Internal Auto A nswer (Hands Free Answer) The Inter nal Auto Ans wer (or Hands -F ree An s wer on Intercom) feature lets y our Speaker phone-equi pped telephon e automatically go off-hook to ans wer i nternal call s . Answering int ernal call s automati cally 1. P ress Men u , then press the so ftk e y below HF Ans , or If y[...]

Leave W ord Call ing Issue 1 July 2001 5-11 Leaving a messa ge after dia ling an exte nsion (in response t o a busy or coverage to ne, no ans wer or Hold status) 1. If your System A dministrator has programmed one of the L ine/F eature buttons to repres ent Leav e W o rd Calling, pres s that button to initi ate leav e wo rd call in g, or Press Men [...]

5-12 Issue 1 J uly 2001 Pause (During Abbreviated Dialing) The P ause feature allows a pa use to be programmed in to an Abbre viated Dialing entr y when sett ing up an abbreviated diali ng number or list. Priority Calling The Pr iority Calling f eature lets y ou place a n inter nal call with a disti nctiv e r ing (usual ly a 3-burst r ing) to indic[...]

Program A bbreviated Di aling Issue 1 July 2001 5-13 Program Abbreviate d Dialing T o be pr ogr ammable for abbre viated dialing, a Line/F eature button or softke y must be admini stered for the Abbre viated Dialing f eature. Note that two separate procedu r es f ollow for programming Abbreviated Dialing n umbers — one f or programming Lin e/F ea[...]

5-14 Issue 1 J uly 2001 6. Record th e n umber , code or other id entification on th e label ne xt to the AD button. 7. Repeat Ste ps 1 through 6 to program addition al AD numbers on Line/Feature b uttons. 8. T o end pr og ramming, hang up by pressing the Spkr button or l ifting and replacing the handset. Programming or re -programming a si ngle Ab[...]

Release Issue 1 July 2001 5-15 NOTE: Y our phone display ma y allow you to use sof tk eys to add special f unctions such a s a pause, a mar k or a wait into your AD number . If so , they can be accesse d during pr ogr amming via the M en u button and in ser ted into t he number bei ng programmed. 6. Press the # b utton to sav e the number or code. [...]

5-16 Issue 1 J uly 2001 Ringer Off The Ringer Off f e ature stops y our phone fr om ringin g. Use this feature when you don't want to b e disturbed. Wh en y our r inger is se t to off , the Lin e indicator li ghts and the di spla y aler ts you to in coming calls. Y our phon e also gives one shor t r ing burst to indicat e an incomin g call. T [...]

Self-A dministration Issue 1 July 2001 5-17 Administeri ng any of the above features on y our telephone's available buttons T o perform thi s procedure, your telephone must be idle, without any acti v e or held call s . 1. Press the Menu b utton, and u se the Right Ar r ow button to scroll throug h the disp la y until the A dmin option a ppear[...]

5-18 Issue 1 J uly 2001 5. P ress t he s oftk ey b elo w t he f eature y ou w ant t o plac e on (or r emo v e fr om) an av ailable F eature button, for e xample, SAC to add or r emo v e send all calls. Sele cting cer tai n f ea tures may prompt you to enter a number such as a telephon e number , extension or trunk co de to be asso ciated with the b[...]

Send All Calls Issue 1 July 2001 5-19 Send All Calls The Send All Cal ls f ea ture lets y ou temporarily send y our calls to the extension of a perso n designated by the Sy stem Adminis trator to ans wer them whe n y ou canno t. Send i ng all c alls (ex cept pr iority c a lls) immediately t o a coverage ex tension Y our T elephone System Adm inistr[...]

5-20 Issue 1 J uly 2001 Stored Number (V iew) The Store d Number feature lets you display: ■ The numbers stored in Abbreviated Dialing (AD) locatio ns ■ The number you last d ialed V iewing eithe r the last number dialed or a number stored o n an AD button 1. If one has been pr ogr ammed by your System Admin istrator , press the View Line/Featu[...]

Whisper Page (Acti vate) Issue 1 July 2001 5-21 Whisp er Page (Activate) The Whispe r P age f eature lets you make an announcemen t to a person at another e xtension who is curren tly on a call; onl y the person b eing paged he ars the announce ment. NOTE: If you hav e a headset o ther than those recommende d (see Chapter 8) or a base un it/adaptor[...]

5-22 Issue 1 J uly 2001 Answering a Whi sper Page call 1. When you hear the Whisper Page beep while o n a call, pr ess the button your System Ad ministrator has de signated for Whisper P age Answer . Y our cur rent call is placed on hol d to allow you to speak with the person who paged you. The par ty on hold c annot hear your conv ersation. 2. Whe[...]

Issue 1 July 2001 6-1 6 Retrieving V oice Mess ages Mes sage R etri ev al Y our m essage indicator lights when a caller has l eft y ou a messa ge . Becaus e v oice mail system s are admin istered differently am ong custome rs, chec k your office proc edures f or message retr ie v al. For e xample, some tel ephone users m a y be author ized to retr [...]

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Issue 1 July 2001 7-1 7 IP T elepho ne Ma nagemen t Feat ures Introduction This ch apter e xplains how to inter pret both t he diff erent r inger tones y ou hear a nd the teleph one’ s indi cator lights. Also c o vered are testin g y our t elephone to be sure it is op erating properl y , and p ersonalizin g y our phon e’ s r inging patter n. In[...]

7-2 Issue 1 J uly 2001 Feedback (Handset ) T ones Meaning Busy --- --- -- - Low-pitched, rapid tone (repeated 60 times per minu te), signify ing the numbe r dia led is in use. Call Wait ing Ringback Tone ---_ A ringb ack tone with lo wer-pitched s ignal at the end; indicat es the extensi on called is bus y and the calle d party has been given a cal[...]

Person alizing Your Tel ephone's Ringing Pattern Issue 1 July 2001 7-3 Personalizing Y o ur T e lephone's Ringing Pattern The Selec t Ring f eature l ets y ou choos e y our own persona lized ringin g patter n from amo ng eight different patter ns. Selecting a per sonalized r inging pattern 1. With the p hone on-hook, p ress Conf . The cur[...]

7-4 Issue 1 J uly 2001 T esting Y our Phone The T est feature let s y ou verify that your te lephone's light s and display are operating pro perly . T esting the telep hone's lights and di splay 1. With the p hone idle, pres s and hold Tr n s f r . The Line/Feature indi cators light and the display lines eac h show 24 shaded blocks, repre[...]

Issue 1 July 2001 8-1 8 Using a Headset or Specialized Handset Introduction This chapter descri bes the headsets and special iz ed handsets that are compatible wit h y our IP te lephone. How to operate a heads et is also covered. IP T elephone-Compatible Headsets Use any of the f ol l o wing head sets with the 4600-Ser ies IP T elepho nes: ■ Ears[...]

8-2 Issue 1 J uly 2001 Operating a Hea dset Headset op eration must be admin istered by your System Admi nistrator and requires either an M12LU Modular Ba se Unit (PEC 31 24-022) or a 3124 -HIC: Attenuation ( headset adapter ) Cord (PEC 312 4-HIC). F or the l atest list of compatible hea dsets and adapte rs, or f o r orderi ng inf or mation, acces [...]

Issue 1 July 2001 9-1 9 T roubleshooting Introduction The DEFINI T Y 4600- Series IP T el ephones are r elatively trouble-free. The Basic T roubleshooti ng char t provides th e most common p rob lems an end user migh t encounter . The rem aining pages i n this chapter prov ide pr ocedures for resetting or power-cycling y our phone, when Basic T rou[...]

9-2 Issue 1 J uly 2001 Characters d o not appear on the Di sp lay scre en See "Ph one does not a ctivate after conne cting it the first time" ab ove. Check th e power source to be sure your telephone is receiving power. Check all l ines into the phone to be su r e it is prop erly connected. Perform th e Test procedur e: with the telephone[...]

Basic Tro ubleshooting Issue 1 July 2001 9-3 Echo, no ise or static when using a headset; hands et operatio n works proper ly Check th e headset connec tion. If the con nection is sec ure, verify tha t you are using an approved hea dset, base un it and/or ad apter, as desc ribed in the l i st of approve d Avaya Com munication compatib le Headsets i[...]

9-4 Issue 1 J uly 2001 Resetting and Power Cycling the IP T elephone Reset your IP T el ephone when oth er T rou b leshoot ing suggestion s do not corr ect the problem. Use a P ow er Cycle with th e approv al of your System Administrator only when a reset does n ot resolve the problem. Resettin g your phone This bas ic reset procedur e should res o[...]

Resetting and Power Cycl ing the IP Tel ephone Issue 1 July 2001 9-5 Power cycling the phone Use the power cy cle with your Sy stem Administ r ator’ s approv al only if the basi c or programmed res et procedure can not be performed or does not correct the problem: 1. Unplug the phone and plu g it back in. The phone c onnection is r e-established.[...]

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