Avaya 4606 manual

DEFINITY ® 4606 IP T elephone Release 1 User ’ s Guid e 555-2 33-775 Issue 1 Comco de 70 02064 44 July 2001[...]

Cop yri gh t  2001, A vaya, Inc. All Rights Reserved Not ic e Every effort was mad e to ensu re th at the in form a ti on in thi s book was co mplete and accu rate at th e ti me of p rin ting. Ho wever, info rm at ion is subjec t to change. A vay a W eb Page The W o rld W ide W eb hom e p ag e for A v ay a is: http:// www .avaya . com Preventing[...]

Part 15 : Pe rson al Computer S tatem ent . This equipmen t has been cert if i ed to comply with th e li mits for a Class B compu ting de vi ce, pursuant to Subpa rt J of Par t 15 of FC C Rules. Only per iph era ls (computing inpu t/out put devices, te rminals, printe rs, et c.) certi fied to comply with th e Class B limits ma y be a ttached t o th[...]

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Contents Issue 1 July 2001 v Abou t This Docu ment xi ■ Purpos e xi ■ Inten ded Audienc e xi ■ Issu e Dat e xi ■ How to Us e This Document xi ■ Docu ment Organiz ation xii ■ Conven tions Used xiii Symbol ic Conventions xiii Typog raphi c Conv en tio ns xiii ■ Rel at ed Do cumen tati on/T rai ning xiii 1 4606 IP Telephone Description 1[...]

Contents vi Issue 1 July 2001 4 Call Handling Features 4-1 ■ Introdu ction 4-1 ■ Confe r ence 4- 1 Adding another part y to a call 4-1 Adding a held call to the current call 4-2 Droppin g the last person added to the conf erence ca ll 4-2 ■ Hol d 4-2 Placing a call on hol d 4-2 Returni ng to the held cal l 4-2 ■ Mute 4 -3 Preventi ng the ot[...]

Contents Issue 1 July 2001 vii ■ Automa tic Intercom 5-4 ■ Button V iew 5-5 Viewi ng t he fe atur e pr ogram med on a Line/Fea ture button 5-5 ■ Call Display 5-5 ■ Call Forwarding 5-5 Tempor arily sending your calls to another pho ne 5-5 Canceli ng Call Forwa rd ing 5-6 ■ Cal l Pa rk 5-6 Parking a call at yo ur extension 5-6 Retrievin g a[...]

Contents viii Issue 1 July 20 01 ■ Program Abbrevia ted Dialing 5- 13 Programm ing or re-pr ogramming a s ingle Abbre v iated Di aling button o n a Line/F eature button us ing the Program feature 5-13 Programm ing or re-pr ogramming a s ingle Abbre v iated Di aling button o n a Line/F eature button us ing an AD Ac cess Code 5-14 ■ Rel eas e 5-1[...]

Contents Issue 1 July 2001 ix 7 IP Telephone Management Features 7-1 ■ Introdu ction 7-1 ■ Interpre ting Ringer To nes 7-1 ■ Pers ona li zi ng You r Tele pho ne ’ s Ringing P attern 7-3 Select ing a perso nalized ring ing pattern 7-3 ■ Interpr eting Indicato r Lights 7-3 ■ Testi ng Your Ph one 7-4 Testi ng the telepho ne ’ s lights an[...]

Contents x Issue 1 July 2001[...]

Issue 1 July 20 01 xi About This Document Purpose The DEFINI T Y ® 4606 IP T elephone Us er ’ s Gu ide describe s the 4606 IP T elephone ’ s oper ation and functio nality . Intended Au dience This doc ument is intende d for telepho ne users who ha ve a 4606 IP T elephon e at their de sks. It is not inte nded to be a tec hnical referen ce guide[...]

About This Docum ent xii Issue 1 Jul y 2001 Document Organization This g uide contain s the followi ng chapters: Chapter 1 , 4606 IP T elephone Descr iption Describes each element on the face of the tele phone. Chapter 2 , Using Progr ammable Button s Explains how to program certa in Line/Fea ture buttons for ad ditional functiona lity . Chap ter 3[...]

Conv enti ons U s ed Issue 1 July 2001 xiii Conventions Used This guid e uses the fo llowing text ual, symbolic, a nd typograph ic conventio ns to help you interpret info r mati on. Symbolic Conventions T ypographi c Conventions This g uide uses the fo llowing typo graphic conven tions: Related Documentation/T raining An onlin e, interactiv e IP T [...]

About This Docum ent xiv Issue 1 July 2001[...]

Issue 1 July 2001 1-1 1 4606 IP T elephone Description Introduction This cha pter introduce s you to the layout of the 4606 IP T e lephone. It pr ovides a descripti on for each fun ctional butto n and other phone characteri stics. The 4606 IP Phone The 4606 IP telephone is a multi-line phone with 6 L ine/Feature buttons , 6 dedicate d feature butto[...]

1-2 Issue 1 Jul y 2001 Match the numbered ca llouts on th e 4606 illustr ation to the de scriptions below . 1. Display - The display scree n has two lin es of 16 chara c ters ea ch. During phone usage, the top line shows the name/ph one num ber you are cal lin g or the name /phone number o f the person calli ng you; while idl e, it displays the cu [...]

Issue 1 July 2001 2-1 2 Using Programmable Buttons Introduction Y our 4606 IP T el ephone has six Line/Feature bu ttons, some o f which are dedicate d to incomin g and outgoing calls. The r emaining L ine/Feature bu ttons can be pr ogrammed b y your T el ephone System Administrato r to provide additiona l phone func tionality . Programmable Line /F[...]

2-2 Issue 1 Jul y 2001 IP T e lephone Features A vailable on Programmable Line /Feature Buttons Regardle ss of whether a specific f eature is avai lable on a L ine/Feature bu tton, or via an Ac cess Code, yo u can find procedu res for all 46 06 IP T elep hone features in Chap te r 5, “ IP T elepho ne Features . ”[...]

Issue 1 July 2001 3-1 3 Using the Disp lay Screen Introduction The DEFINI T Y ® 4606 IP T elephone has a 2-li ne by 16 cha racter disp lay (scree n) area loc ated at the top third of the phon e. What you see on the display is control led by the cur r ent s tatus of the p hone or by selec tions you m ake using Line/Fe ature buttons, Acc ess Codes, [...]

3-2 Issue 1 Jul y 2001 Lower Display Li ne Line/Fea ture Button In formation Line/Fe ature button info r mati on identifies th e line being used. Each of the s ix Line/Fe ature buttons is given an alph abetic designa tion of a thro ugh c (left colu mn) and d through f ( right column) . When t he display s hows a= , i t represents call i nformation [...]

Issue 1 July 2001 4-1 4 Call Handlin g Features Introduction Call - han d li ng f e at u re s a re t h os e y ou w oul d us e w h il e a c al l is i n pr og r ess or w hi le making a call. They a re those featur es which have a dedicated p hone button, such as: ■ Conferenc e ■ Hold ■ Redial ■ Speaker ■ Tra n s f er ■ Mute Each of the ab[...]

4-2 Issue 1 Jul y 2001 Adding a he ld call to the current call 1. P ress . The curr ent line and the held line li ghts flutter. 2. Press the line button o f the held call. 3. Press again. All par ties are no w connected. Dropping the l ast person ad ded to the conference call Press t he Line/Feature button your Sy stem Administ rator has d esignate[...]

Mute Issue 1 July 2001 4-3 Mute During a n active call , the Mute feature prevents the pa rty with whom you are speaki ng from hearing you. This fea ture is most c ommonly us ed in conju nction with the S peakerphone, bu t can be used to hold an off-line con versation at a ny time dur ing a call. Preventing the other pers on on the line fro m heari[...]

4-4 Issue 1 Jul y 2001 Plac ing a call withou t liftin g the han dset or usi ng the Speakerpho ne with any feat ure 1. P ress . The Spe aker/Mute indi cator above lights and voice con trol is handled b y the speaker. 2. P lace or answ er the call, or ac cess th e sel ected f eatu re. 3. Adjust th e speaker vo lume if needed by pressing unti l you r[...]

Transfer Issue 1 July 2001 4-5 T ran sfer The T ransfer feat ure lets you tran sfer a call fro m your telep hone to anothe r extension o r outside numb er . Sending a call to another telephon e 1. With the c all active (or with only one h eld call and n o active call s ), pre ss . The call is placed on hold an d its associa ted indicator ligh t bli[...]

4-6 Issue 1 Jul y 2001[...]

Issue 1 July 2001 5-1 5 IP T elephone Features Introduction This cha pter contains pr ocedures for us ing DEFINITY ® pho ne featu re s. Depending on how your 4606 IP T elephone was set up by yo ur System Adminis trator , you can acces s some or all of the features d iscussed in t his chapte r using Li ne/Feature but tons or Featur e Access Co des.[...]

5-2 Issue 1 Jul y 2001 Whether your DEFINITY ® IP telephone system uses ac cess codes and/or feature buttons, b e sure to ch eck with your System Admi nistrator to fi nd out your pho ne syste m ’ s sp ecifi c con figur ati on. Feature List The foll owing DEFINITY ® F eatures are des cribed in al phabetic order i n this chapt er: For in formatio[...]

Abbrev iated Dialin g (AD) Issue 1 July 2001 5-3 Abbreviated Dialing (AD) The Abb r eviate d Dialing (AD) feature lets y ou access s tored numbers for quick and ea sy dialing. The numbers st ored can be a c omplete or p artial tele phone number , a trunk code (to access an outside l ine), an exten sion or a fe ature Access Code . Y o u can al so se[...]

5-4 Issue 1 Jul y 2001 Automatic Callback The Auto matic Callback f eature sends y our phone a priority ring, indicating the previo usly busy or un answered extensi on you dialed i s now availabl e. Note that if you ini tiate call forw arding after ac tivating Autom atic Callback , returned cal l s (callbac ks) are not f orwarded, an d ring at your[...]

Button View Issue 1 July 2001 5-5 Button V iew The Butt on V iew feat ure lets you di splay the n ame of the featu re that has b een programme d on any of y our telephone ’ s Line/Fea ture (call appea rance) buttons . V iewing the f eature progra mmed on a Line/Feature button 1. Press the button your System Admin istrator has programmed to r epre[...]

5-6 Issue 1 Jul y 2001 Can celing C all Forw arding 1. If your S ystem Admini strator has p rogrammed one of the Line/Feat ure buttons to represent Call F orwarding Cance l, press that b utton, or Dial the Ca ll Forward C ancel Access C ode with the pho ne of f-hook . The Lin e indicator li ght goes off a nd you hear a c onfirmation ton e; your cal[...]

Call Pickup a nd Directed Call Pickup Issue 1 July 2001 5-7 Call Pickup and Directed Call Pickup The Call Pickup featur e lets you ans wer a call at your teleph one for another extensi on in your ca ll pickup gr oup. Directed c all pickup, if available, le ts you pick up a call for a specif ic extension e v en if that exten sion is not pa rt of you[...]

5-8 Issue 1 Jul y 2001 Directory The Direc tory feature a llows you to search a stor ed list of tele phone number s by keying in the name of the person whos e number yo u want using the d ial pad. Initiall y , your directory wi ll be set up by your System Administr ator to includ e only those pho nes that are par t of your telep hone system. Using [...]

Exclu sion Issue 1 July 2001 5-9 Exclusion The Excl usion featur e allows multi -appearance us ers to preven t other multi-a ppearance us ers having th e same extens ion from bri dging on to a n existing call . Group Paging The Grou p Page featur e allows users make announc ements to group s of phone stations by automati cally turnin g on their spe[...]

5-10 Issue 1 Jul y 2001 Internal Auto A nswer (Hands Fr ee Answer) The Inter nal Auto Answ er (or Hands- Free Answer o n Intercom) fea ture lets your Speaker phone-equippe d telephone au tomatically g o off-hook to answ er internal call s. Answering int ernal call s automati cally 1. If your S ystem Admini strator has p rogrammed one of the Line/Fe[...]

Pause ( During Abbrev iated Dialing) Issue 1 July 2001 5-11 Leaving a message after dialing an e xtensio n (in response to a busy or coverage tone, no answer or Hold status) 1. If your Sy stem Admini strator has p r ogrammed one of the Line/Feat ure buttons to represent Leave Word Call ing, press that button to initiat e leave word ca lling, The Sp[...]

5-12 Issue 1 Jul y 2001 Priority Calling The Prio rity Calling f eature lets yo u place an i nternal call w ith a distinctive ring (usual ly a 3-burst r ing ) to indicate y our call need s immediate attention. Placing a p riorit y call 1. If your S ystem Admini strator has p rogrammed one of the Line/Feat ure buttons to represent Pri ority Calling,[...]

Program A bbreviated Di aling Issue 1 July 2001 5-13 Program Abbreviated Dialing T o be programmab le for abbrev iated dialing, a Line/Feature button must be adminis tered for the A bbreviated Dia ling feature. Note that two se parate procedu r es follow for progra mming Abbrev iated Dialin g numbers — one for programmi ng Line/Fea ture buttons f[...]

5-14 Issue 1 Jul y 2001 8. T o end programmi ng, hang up by pressing o r lifting and r eplacing the hands et. Programming or re -programming a si ngle Abbreviated Di aling button on a Line/Feature button using a n AD Access Code Use this procedure on ly if your Sy stem Admin istrator has pr ogrammed an Abbrev iated Dialin g Access Code. Write down [...]

Release Issue 1 July 2001 5-15 Release The Rele ase feature all ows an agent o n an ACD (Automa ted Call Dialing ) call to be relea sed from that c all. This featur e is used in conj unction with other ACD features . Ringer Off The Ring er Of f feat ure stops you r phon e from ringin g. Use this featur e when you don ’ t want to be distur bed. Wh[...]

5-16 Issue 1 Jul y 2001 Send All Calls The Send All Calls featur e lets you tempo rarily send you r calls to the ex tension of a perso n designated by the System Adm inistrator to answer them whe n you canno t. Send ing all c alls (ex cept pr iority c alls) immediately t o a coverage ex tension Y our T elephone System Adm inistrator m ust provide a[...]

Stored Nu mber (View) Issue 1 July 2001 5-17 Stored Number (V iew) The Stor ed Number fe ature lets you display: ■ The numb ers stored i n Abbreviated Dialing (AD) locations ■ The numb er you last dial ed V iewing eith er the last number dialed or a number store d on an AD button 1. If one has been programm ed by your Sy stem Admin istrator , p[...]

5-18 Issue 1 Jul y 2001 Whisper P age (Activate) The Whis per Page featur e lets you make an announcemen t to a person at another e xtension who is currently on a call; only th e person being paged hears the ann ouncement. NOTE: If you ha ve a headset other than tho se recommend ed (see Chapter 8) or a base uni t/adaptor oth er than the M12LU Modul[...]

Whisper Page Ans wer Issue 1 July 2001 5-19 Whisper P age Answer The Whis per Page An swer feature le ts you speak with a perso n who pages you while yo u are on a call . NOTE: If you ha ve a headset other than tho se recommend ed (see Chapter 8) or a base un it/adaptor oth er than the M1 2LU Modular Ba se Unit plugg ed into your 4 624 telephone , [...]

5-20 Issue 1 Jul y 2001[...]

Issue 1 July 2001 6-1 6 Retrieving V oice Messages Mes sage R etri eval Y our mes sage indicator l ights when a cal ler has left you a message. B ecause voice m ail systems are administe red differently among custo mers, check y our office proced ures for message re trieval. For exa mple, some telep hone users may be author ized to retriev e messag[...]

6-2 Issue 1 Jul y 2001[...]

Issue 1 July 2001 7-1 7 IP T elepho ne Management Features Introduction This cha pter explains h ow to interpret bot h the different rin ger tones you hear and the telep hone ’ s indicator light s. Also covered ar e tes ting your telepho ne to be sure it is op erating proper ly , and p ersonalizin g your phone ’ s ringing pattern. Interpretin g[...]

7-2 Issue 1 Jul y 2001 Feedback (Handset ) T ones Meaning Busy --- --- -- - Low-pit ched, rapid tone (repeated 60 times per min ute), signify ing the numbe r dialed is i n use. Call Wai ting Ringback Tone ---_ A ringb ack tone with lower-pitch ed signal at the end; indicat es the exten sion called is busy and the ca lled party has been given a call[...]

Person alizing Yo ur Telephone ’ s Ringing Pa ttern Issue 1 July 2001 7-3 Personalizing Y our T e lephone’ s Ringing Pattern The Sel ect Ring feature lets you c hoose your own personalize d ringing p attern from amo ng eight different patt erns. Selecting a per sonalized r inging pattern With the p hone on-hook, p ress . The curr ent ringing pa[...]

7-4 Issue 1 Jul y 2001 Te s t i n g Y o u r P h o n e The T est featu re lets yo u verify that your telephone ’ s lights a nd display are operatin g properly . T esting the t elephone’ s lights and displ ay With the p hone idle, pr ess and hold . The Lin e/Feature indica tors light and the display lines each s how 16 shaded bl ocks, repres enti[...]

Issue 1 July 2001 8-1 8 Using a Headset or S pecialized Handset Introduction This cha pter describ es the headsets and specia lized handsets that are compat ible with your IP telephone. Ho w to operate a h eadset is a lso covered. IP T elephone-Compa tible Headsets Use any o f the followin g headsets wi th the 4600-Ser ies IP T elephones: ■ Earse[...]

8-2 Issue 1 Jul y 2001 Operating a Hea dset Headset op eration must be administered by your System Administrato r and requires either an M12LU Modular Ba se Unit (PEC 31 24-022) or a 3124 -HIC: Attenuati on (headset adap ter) Cord (PEC 3124-HIC). For th e latest list of compa tible heads ets and adapte r s, o r for ordering information, access &quo[...]

Issue 1 July 2001 9-1 9 T rou blesho oting Introduction The DEFINI TY 4600-Series IP T el ephones are re latively troubl e-free. The Bas ic T roubleshoo ting chart pro vides the most c ommon problems an end user mi ght encounter. The remaining p ages in this chapter provi de procedures for resettin g or power- cycling your p hone, when Basic Troubl[...]

9-2 Issue 1 Jul y 2001 Characters d o not appear o n the Di splay sc reen See "Ph one does not a c tivate after conne cting it the first time" ab ove. Check th e power source to be sure your telephone is receiving power. Check al l lines into the phone to be su re it is prop erly connected. Perform th e Test proce dure: with the telephone[...]

Basic Tr o ubl eshoo ting Issue 1 July 2001 9-3 Echo, no ise or static when using a headset; hands et operatio n works proper ly Check th e headset connec tion. If the con nection is secur e, verify that y ou are using an approved hea dset, base un it and/or ad apter, as desc ribed in the l i st of approve d Avaya Com munication compatib le Headset[...]

9-4 Issue 1 Jul y 2001 Resetting and Power Cycling the IP Te l e p h o n e Reset you r IP T el ephone when o ther T r oubleshooting s uggestions do not correct the probl em. Use a Pow er Cycle with the a pproval of you r System Adm inistrator only when a reset does n ot resolve the problem. Resettin g your phone This b asic reset pro cedure should [...]

Resetting and Power Cycl ing the IP T elephone Issue 1 July 2001 9-5 Power cycli ng the phone Use the po wer cycle with your System Ad ministrator ’ s approval only if the b asic or programme d reset proce dure cannot be p erformed or d oes not correct the problem : 1. Unplug the phone and plu g it back in . The phon e connection i s re-establi s[...]

9-6 Issue 1 Jul y 2001[...]