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Zebra P420i manual

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Table of contents for the manual

  • Page 1

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C Welcome to your new P420 i User's Manual User's Manual No. 980457 -001 Rev. A © 2003 ZIH Corp P420 i Plastic Card Printer Card Printer Solutions[...]

  • Page 2

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C FOREWORD This manual contains installation and operation information for the Zebra P420 i by Zebra Technologies Corporation. RETURN MA TERIALS AUTHORIZA TION Before returning any equipmen[...]

  • Page 3

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C PRODUCT W ARRANTY ST A TEMENT Printers All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12) months from the purchase date. Proof of purchase or[...]

  • Page 4

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C DECLARA TIONS OF CONFORMITY Supplemental Information: This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cau[...]

  • Page 5

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C INTRODUCTION Thank you for choosing the Zebra P420 i Plastic Card Printer. These printers produce cards ideal for personalized identification, access control, visitor, membership, promoti[...]

  • Page 6

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Important general information. Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury. Electrical hazard, such as an expo[...]

  • Page 7

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 1 2 3 4 5 6 T able of cont ents GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1•1 Unpacking your card printer . . . . . . . . . . . . . . .[...]

  • Page 8

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C APPENDIX A - MAGNETIC CARD STRIPE ENCODER . . . . . . . . . . . 37 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 A- Media Loading[...]

  • Page 9

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Your P420 i printer ships in a carton and protective anti-static bag. Keep all packing material in case you need to move or re-ship the printer. While unpacking, inspect the carton to ens[...]

  • Page 10

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C In addition to user documentation, make sure the following items are included with your P420 i printer: If any items are missing, please contact your dealer. To reorder, please refer to A[...]

  • Page 11

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 1•2 Indicators and Control Your P720 printer has an LCD Display, two LED’s and two Panel Buttons. The 16 character LCD Display is used for: • Showing the printer’s current status [...]

  • Page 12

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 1•3 Printer Installation The following will guide you through the installation of your P420 i printer. CAUTION: Limit AC power supplied to the P420 i Printer to 110 - 230 V AC, 60 - 50 [...]

  • Page 13

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C O PERA TION 2•1 Printer Features The following shows the features found on your P420 i Printer: STANDARD FEATURES OPTIONAL FEATURES 1. Print Head A. Magnetic Encoding Station 2. Print H[...]

  • Page 14

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•2 Loading Ribbons The P420 i Printer requires approved ribbons (see Appendix C). The Resin Thermal Transfer and Dye Sublimation ribbons and Lamination are specifically designed for yo[...]

  • Page 15

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Please note that the ribbon automatically synchronizes whenever the print head lock down occurs. With i Series ribbons, the printer automatically detects the ribbon type inserted. The car[...]

  • Page 16

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•3 Loading Cards To help you load, print, and collect cards, the P420 i has the following items: A - CARD FEEDER This items is used for loading cards. DO NOT bend cards or touch print [...]

  • Page 17

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C B - INSTALL CARD CLEANING CARTRIDGE This item is used to clean the cards entering the printer. 1. · Remove Card Cleaning Cartridge from packaging. 2. · Open Printer cover and remove the[...]

  • Page 18

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Card Thickness: A - 60mil (1.524mm) to 50mil (1.27mm) B - 40mil (1.016mm) C - 30mil (0.762mm) D - 20mil (0.508mm) E* - Less than 20 mil (0.508mm) * Start at lowest position and move lever[...]

  • Page 19

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•4 Rejected Card Box The P420 i Printer is equipped with a Rejected card Box. When an encoding can not be completed, the card is ejected into the Rejected Card Box. The P420 i Printer [...]

  • Page 20

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3. · Swing the Rejected Card Box Door and press the top. An audible “click” signals the locked position. 4. ·Press the Clear Button on the front panel to re- start the current print[...]

  • Page 21

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•5 Feeding one card at a time A Manual Feed Slot is avalable on the side of the Card Feeder cover for feeding single cards. Cleaning Cards are fed manually through this slot. The Feede[...]

  • Page 22

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•6 Printing a T est Card With ribbon and cards loaded, your P420 i printer is ready to print. To check the operation of the printer you should print a test card. 1. When the printer di[...]

  • Page 23

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 2•7 Printer Menu Information The printer is equipped with a LCD Display and two key buttons which gives access to printer menus. Press the Menu button to enter the Menu Mode The top lin[...]

  • Page 24

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C READY N: NEXT S: SELECT PRINTER INFO N N S N CLEANING MENU GO TO MAIN MENU N N Printer Firmware Version Number of Impressions Reject Box status To show the number of cards remaining in th[...]

  • Page 25

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Offset X: aa-Y:bb To show the X print location offset value in pixels (aa) To show the Y print location offset value in pixels (bb) Mag. Option: cccc To show the setting of the magnetic e[...]

  • Page 26

    General information Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C nting P RINTING A SAMPLE CARD Printing with the P420 i Printer requires the Windows Printer Driver, your card design/issuing Windows software or printer command level programming through the printer inte[...]

  • Page 27

    General information Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3•1 . To install the P420 i Pr inter Dr iver automatically on all Operating syst ems, use the install wizard. The wizard will: - Automatically launch when the driver CD is inserted. - Check to see whic[...]

  • Page 28

    Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3•2 Set Pr inter Dr iv er Options: To open the P420 i Printer screen, right mouse click on your driver icon and select Properties . Change the options as follows:[...]

  • Page 29

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3•3. Pr inting a sample car d: Follow the steps to print your first card - Go to the Microsoft Word Software. - If the printer was not selected as the default printer, go to the File me[...]

  • Page 30

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C C LEANING PROTECT YOUR FACTORY WARRANTY! The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended cleaning procedures describ[...]

  • Page 31

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 4•1 Cleaning System Your P420 i Printer includes a simple cleaning system using the Pre-Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain importa[...]

  • Page 32

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 4•2 Cleaning the Print Head A cleaning using the Cleaning System with cards usually suffices. However, a separate Print Head cleaning using swabs can remove more stubborn deposits when [...]

  • Page 33

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 4•3 Card Cleaning Cartridge Your P420 i Printer also has a Card Cleaning Cartridge. This item cleans the cards entering the printer. To ensure print quality, the cleaning roller require[...]

  • Page 34

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 3. ·Remove Cleaning Roller from Cartridge and discard. 4. ·Install new Cleaning Roller into Cartridge*. To avoid contamination, always hold the Cleaning Roller assembly by the ends. 5. [...]

  • Page 35

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C MEANING The printer is performing an internal test before use Ready for use Print Head cool down mode Self test card printing The card data is being transmitted The yellow panel is being [...]

  • Page 36

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C SCREEN MESSAGE ENCODING ERROR READING ERROR REJECT BOX FULL MAGNETIC ERROR FLASH ERROR NO ACCESS MEANING Data cannot be written or read from the card’s magnetic stripe Data cannot be re[...]

  • Page 37

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Ribbon Errors : Check that the print ribbon has not 'run out'. Lock and then unlock the print head assembly; this resynchronises the ribbon automatically. When using a color rib[...]

  • Page 38

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C 5•2 Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase [...]

  • Page 39

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C • Printing shows very pale or inconsistent results. Possible Cause A • Ribbon may have been stored improperly or is damaged. B • Cards may not meet specifications. C • Contrast an[...]

  • Page 40

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C • No printing on the card. Possible Cause A • Ribbon may not be installed in the printer. B • Cards may not meet specifications. C • Cable on Print Head may be disconnected. D •[...]

  • Page 41

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C T ECHNICAL SPECIFICA TI0NS General • High speed printing, over 102 cards/hour edge to edge in full color (YMCKOK) throughput • Small footprint •W indows Drivers for 98 and NT 4.0, W[...]

  • Page 42

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C CARD DIMENSIONS ISO STANDARD DIMENSIONS FOR PLAIN CARD ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD CHIP POSITION FOR SMART CARD 0.790 in 21.87mm 0.623 in (15.82mm) Min. 0.218 in (5.5[...]

  • Page 43

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Cards* • Types PVC, Composite • Card width/length: ISO CR-80 - ISO 7810, 2.125” (54mm) by 3.375” (86mm) •O ption: Magnetic Stripe - ISO 7811 • Option: Smart Card - ISO 7816-2 [...]

  • Page 44

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Environmental • Operating Temperature: 60 to 86°F (15 to 30°C) • Operating Humidity: 20 to 65% non condensing • Storage Temperature: -23 to 158°F (-5 to 70°C) • Storage Humidi[...]

  • Page 45

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Magnetic Card Stripe Encoder This section contains information on the additional operations of the P420 i Printers with Magnetic Card Stripe Encoder. (See Chapter 2 for location.) INTRODU[...]

  • Page 46

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C A.· MEDIA LOADING ORIENTATION The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available with HICO encoding ( P420 i CM1 or P420 [...]

  • Page 47

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C B.· MAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic Stripe Encoder. The first process consists of a standard cleaning of the printer. This cleans the[...]

  • Page 48

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Smart Card Contact Station This section contains information on the additional operations of the P420 i Printers with Smart Card Contact Stations. (See Chapter 2 for location.) INTRODUCTI[...]

  • Page 49

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C A.· MEDIA LOADING ORIENTATION Position the cards with the Smart Card Chip at the top of the card and towards the printer. B.· SMART CARD CONTACT STATION INTERFACE When a command to the [...]

  • Page 50

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C Accessories & supplies Please contact your Zebra-authorized dealer to place an order for accessories and suplies. RIBBONS The following ribbons may be used in the P420 i Printer: Mono[...]

  • Page 51

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C CARDS The following plain white plastic cards are available for use in the P420 i printers: Notes : † 10mil = 0.254mm;30 mil = 0.762mm ‡ 10mil cards are recommended for single side pr[...]

  • Page 52

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C ACCESSORIES Accessories available for P420 i Printers appear below. Always refer to the part number when placing an order. Cleaning Supplies Part Number Description 105909-169 Premier Cle[...]

  • Page 53

    General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card P420 i Plastic Card Printer Appendix C World Wide Sales and Support: Zebra Technologies Corporation Card Imaging Division 1001 Flynn Road Camarillo, CA. 93012-8706.USA Phone:+1 (805) 579 1800 Fax.:+1 (805) 579 1808 Toll Free i[...]