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Zebra P320i manual

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Table of contents for the manual

  • Page 1

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C User's Manual P320 i User's Manual No. 980392-0 0 1 Rev. D © 2003 ZIH Corp[...]

  • Page 2

    P320 i Plastic Card Printer FOREWORD This manual contains installation and operation information for the P320 i Series card printers manufactured by Zebra Technologies Corporation, Camarillo, California. RETURN MA TERIALS AUTHORIZA TION Before returning any equipment to Zebra Technologies Corporation for in-warranty or out-of-warranty repair, conta[...]

  • Page 3

    P320 i Plastic Card Printer PRODUCT W ARRANTY ST A TEMENT Printers All Zebra Card Printers are warranted against defects in material or workmanship for twelve (12) months from the purchase date. Proof of purchase or shipment date is required to validate the warranty period. The warranty becomes void if the equipment is modified, improperly installe[...]

  • Page 4

    P320 i Plastic Card Printer DECLARA TIONS OF CONFORMITY This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses ans can r[...]

  • Page 5

    P320 i Plastic Card Printer INTRODUCTION Thank you for choosing the Zebra P320 i Plastic Card Printer. These printers produce cards ideal for personalized identification, access control, visitor, membership, promotion and luggage card, badges and tags. This manual guides you to an efficient start up and operation of your new Card Printer. P320 i PR[...]

  • Page 6

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C Important general information Mechanical hazard, such as one associated with moving parts, capable of resulting in equipment damage or personal injury. Electrical h[...]

  • Page 7

    T able of contents ICONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 UNPACKING YOUR CARD PRINTER . . . . . . . . . . . . . . . . . . . 1 ITEMS INCLUDED WITH YOUR PRINTER . . . . . . . . . . . . . . . 2 PRINTER INS[...]

  • Page 8

    trademarks of their respective holders. Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C P320 i Plastic Card Printer[...]

  • Page 9

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C Your P320 i printer ships in a carton and protective anti-static bag. Keep all packing material in case you need to move or re-ship the printer. While unpacking, in[...]

  • Page 10

    Make sure the following items are included with your P320 i printer: Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C P320 i Plastic Card Printer CARD CLEANING CARTRIDGE POWER CABLE CARD OUTPUT HOPPER INTERFACE CABLE CLEANING KIT CD Rom With[...]

  • Page 11

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C PRINTER INST ALLA TION The following will guide you through the installation of your P320 i Printer. CAUTION: Limit AC power supplied to the P320 i to 110 ~ 230 vol[...]

  • Page 12

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C O PERA TION P 320i PRINTER FEA TURES The following shows the features found on your P320 i Printer. 1 2 3 4 A B 8 7 6 5 STANDARD FEATURES 1. Print Head 2. Print Hea[...]

  • Page 13

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C LOADING RIBBONS i Series Printers require the use of i Series Ribbons for full color printing (See Appendix C). The Resin Thermal Transfer, Dye Sublimation ribbons [...]

  • Page 14

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C Please note that the ribbon automatically synchronizes whenever the print head lock down occurs. The ribbon specifications will be sent to the printer and the drive[...]

  • Page 15

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C LOADING CARDS A - CARD CARTRIDGE For loading cards. To help you load, print, and collect cards, the P320 i is equiped with the following items: DO NOT bend cards or[...]

  • Page 16

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C B - INSTALL CARD CLEANING CARTRIDGE This item is used to clean the cards entering the printer. 1. Remove Card Cleaning Cartridge from packaging. Peel protective wra[...]

  • Page 17

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C C - CARD THICKNESS CONTROL LEVER This item is operated by the user to prevent more than one card feeding into the printer at the same time and causing a jam. D - CA[...]

  • Page 18

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C FEEDING ONE CARD A T A TIME A Manual Feed Slot is available on the size of the Card Input Hopper for feeding single cards. Cleaning Cards are fed manually through t[...]

  • Page 19

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C PRINT A TEST CARD With ribbon and cards loaded, your P320 i printer is ready to print. To check the operation of the printer you should print a test card. 1. When t[...]

  • Page 20

    Printer Menu information The printer is equipped with a LCD Display and two key buttons which gives access to printer menus. Press the Menu button to enter the Menu Mode. The top line display shows menu information. The second line of display clarifies the function of the two [NEXT] and [SELECT] key buttons relative to the current menu item. The pr[...]

  • Page 21

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C Next Select To run printing To run cleaning Select Select Select Select Select Next Next Select Select Next Select Reject Box Status To show teh number of cards rem[...]

  • Page 22

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C P RINTING A SAMPLE CARD Printing with the P320 i Printer requires the Windows Printer Driver, your card design/issuing software or printer command level programming[...]

  • Page 23

    To install the P320 i P rinter Driv er A utomaticall y on al l Operating S ystems, Use the Zebra Install Wizard To ensure the accuracy of driver installation, it is recommended that you use the Zebra Install Wizard that is provided with your documentation CD. The Wizard will: a • Check to see which operating system you are using b • Delete prev[...]

  • Page 24

    S et P rinter Driv er Options: The P320 i Printer screen appears. Change the options as follows: 1• On the Device Settings tab the magnetic encoder feature is automatically enabled. If you need to change settings for a Magnetic Encoder, select Magnetic Encoder settings button. 2• On the Advanced tab select card orientation: Landscape or portrai[...]

  • Page 25

    Printing a sample card: Follow the steps to print your first card Go to the Microsoft Word Software. If the printer was not selected as the default printer, go to the File menu and Select Printer and choose Zebra P320 i Card Printer in the printer names list. Then Close the print dialog box. Come back to File menu and choose Page Setup . Select Pap[...]

  • Page 26

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C C LEANING PROTECT YOUR FACTORY WARRANTY! The recommended maintenance procedures must be performed to maintain your factory warranty. Other than the recommended clea[...]

  • Page 27

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C Your P320 i Printer includes a simple cleaning system using the Pre-Saturated Cleaning Cards provided. The regular use of these cards will clean and maintain import[...]

  • Page 28

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C A cleaning using the Cleaning Cards usually suffices. However, a separate Print Head cleaning using swabs can remove more stubborn deposits when print anomalies per[...]

  • Page 29

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C Your P320 i Printer also has a Card Cleaning Cartridge. This item cleans the cards entering the printer. To ensure print quality, the cleaning roller requires perio[...]

  • Page 30

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C 3. Remove Cleaning Roller from Cartridge and discard. 4. Install new Cleaning Roller into Cartridge*. To avoid contamination, always hold the Cleaning Roller assemb[...]

  • Page 31

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C ACTION Wait for the ready message Wait for READY message Wait for test card Wait for card printing to start MEANING The printer is performing an internal test befor[...]

  • Page 32

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C SCREEN MESSAGE PRINTING BLACK PRINTING VARNISH PRINT HOLOGRAM CLEAN PRINTER CLEAN MAG HEAD CLEANING REMOVE RIBBON OUT OF RIBBON MECHANICAL ERROR OUT OF CARD COVER O[...]

  • Page 33

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C SCREEN MESSAGE ENCODING ERROR READING ERROR MAGNETIC ERROR FLASH ERROR NO ACCESS MEANING Data cannot be written or read from the card’s magnetic stripe Data canno[...]

  • Page 34

    Print Quality Issues This section will help you resolve print quality problems. The print quality is dependent on several factors. The two most important factors that will increase your print quality are cleanliness and card stock. To diagnose and fix print quality problems, follow the troubleshooting procedure below: • Small spots appear on the [...]

  • Page 35

    • P oor P rint Quality Possible Cause A.Ribbon may have been stored improperly or is damaged. B.Cards may not meet specifications. C.Contrast and/or Intensity may be set to values which are too high. D.Dust or embedded contamination on elements of the Print Head. => Solution A1.Change ribbon and print again. B1.Use a different supply of cards.[...]

  • Page 36

    • No printing on the card Possible Cause A.Ribbon may not be installed in the printer B.Cards may not meet specifications. C.Cable on Print Head may be disconnected. D.Print Head elements may be scratched or burnt. => Solution A1.Check for ribbon in the printer. B1.Use a different supply of cards. C1.Power off the printer and check the Print H[...]

  • Page 37

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C T ECHNICAL SPECIFICA TI0NS • High speed printing, over 144 cards/hour edge to edge in full color (YMCKO) throughput • Small footprint • Windows Drivers for 95[...]

  • Page 38

    CARD DIMENSIONS ISO STANDARD DIMENSIONS FOR PLAIN CARD Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C P320 i Plastic Card Printer ISO STANDARD DIMENSIONS FOR MAGNETIC STRIPE CARD CHIP POSITION FOR SMART CARD[...]

  • Page 39

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C • Types PVC, Composite • Card width/length: ISO CR-80 - ISO 7810, 2.125” (54mm) by 3.375” (86mm) • Option: Magnetic Stripe - ISO 7811 • Option: Smart Ca[...]

  • Page 40

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C • Operating Temperature: 60 to 86°F (15 to 30°C) • Operating Humidity: 20 to 65% non condensing • Storage Temperature: -23 to 158°F (-5 to 70°C) • Stora[...]

  • Page 41

    A PPENDIX A Magnetic Card Stripe Encoder This section contains information on the additional operations of the P320 i Printers with Magnetic Card Stripe Encoder. (See Chapter 2 for location.) INTRODUCTION Operation and maintenance requirements for the P320 i Printer with the optional magnetic card stripe encoder. (See Chapter 2 for location). The m[...]

  • Page 42

    A - MEDIA LOADING ORIENTATION Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C P320 i Plastic Card Printer The magnetic encoder is a factory installed item with the read/write head positioned below the card path, available with HICO encoding[...]

  • Page 43

    B - MAGNETIC ENCODER CLEANING There exists two different processes to clean the Magnetic Stripe Encoder. The first process consists of a standard cleaning of the printer. This cleans the most important parts of the printer; including the Print head, Transport Roller and Magnetic Stripe Encoder (refer to chapter 4 "Cleaning" for more instr[...]

  • Page 44

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C A PPENDIX B Smart Card Contact Station This section contains information on the additional operations of the P320 i Printers with Smart Card Contact Stations. (See [...]

  • Page 45

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C A - MEDIA LOADING ORIENTATION Position the cards with the Smart Card Chip at the top of the card and towards the printer. B - SMART CARD CONTACT STATION INTERFACE W[...]

  • Page 46

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C A PPENDIX C Acessories & supplies Please contact your Zebra dealer to place an order for accessories and suplies. RIBBONS The following ribbons may be used in t[...]

  • Page 47

    CARDS The following plain white plastic cards are available for use in the P320 i Printers: Many other card types are also available; ask your dealer for more information. Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C P320 i Plastic Card [...]

  • Page 48

    P320 i Plastic Card Printer Card Printer Solutions General information Getting started Operation Cleaning Specifications Appendix A Appendix B Troubleshooting Printing a card Appendix C ACCESSORIES Acessories available for P320 i Printers appear below. Always refer to the part number when placing an order: Cleaning Supplies Part Number Description [...]

  • Page 49

    World Wide Sales and Support: Zebra Technologies Corporation Card Imaging Division 1001 Flynn Road Camarillo, CA. 93012-8706.USA Phone:+1 (805) 579 1800 Fax.:+1 (805) 579 1808 Toll Free in US: (800) 452-4056 e-mail: cards@zebracard.com Zebra Technologies Corporation Card Imaging Division, (Europe, Middle East, Africa) The Valley Centre, Gordon Road[...]