Xerox DocuPrint C6 manual

The Document Company ;(52; DocuPrint C6 Inkjet Printer[...]

ii Xerox Corpora tion ©1999 by Xer ox Corpo ration. A l l rig hts re se rve d. Copy rig ht prote ction cl aimed incl udes all f or ms and matte rs o f copy r ightable mate rial and infor mation no w al lo w ed by statuto ry or judicial law o r her einaf ter grante d. Xer ox and all X er ox pr oducts m entio ned in this publ ication are trade marks[...]

iii Customer Support To reso lve p roblems w ith your printer, follow the suggestions that a r e pro vided in Chapter 4, Troubles hooting the Pr inter . If y ou are unable to solv e a DocuPrint C6 problem usin g this guide or the P r inter Driver Online Help, do one of the following: • Brow se to: htt p:// WWW.XERO X.CO M • Call the Xerox Cus t[...]

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v Contents Cust omer S upport .................................................................................... iii Contents ....................................................................................................... v Chapter 1 - Introduction ............................................................................ 1 Safety notes[...]

vi The Status Property Pag e ........................................................................ 34 The Maintenance Property Page ............................................................. 37 Checkin g the docu men ts in the prin t queue............................................. 42 Chapter 4 - Troubleshooting the printer ................[...]

vii Chapter 5 - Selecting and Ordering Supplies ......................................... 65 Cartridges an d print heads ...................................................................... 66 Selecting plain paper ............................................................................... 66 Selecting specialty print m edia .................[...]

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1 Chapter 1 Introduction The DocuPrint C6 printer is a high quality, thermal ink jet printer des ign ed for both color and black and w hi te app lic ations. Fe aturing a c o mpact lightweight design, the printer is ideally suited for use in your office or at home. The DocuPrint C6 printer conn ects easily to y our person al compu ter. Make your pag[...]

2 Safety notes Your D o cuPr int C6 has b e en care fully designed to give you y ears of safe, reliable perform ance. A s w ith all electrical equipm ent, how ever, th ere are a few basic precautions y ou sh ould take to avoid h urting yourself or damaging the unit. 1. Read and follow all w arnings and instructions marked on or supplied with the pr[...]

3 9. The use of an extens ion cord or pow er str ip with t his printer is no t recommended . I f you are using a n extension cord or p ower strip w ith the printer, make sure that the total of the amperes required by all of the equipment on the extension is less than the extension’s rating. Generally, the total ratings of all equipment plugged in[...]

4 12. If any thing happens that indicates that your pr inter is not working pro per ly or has be en damaged , unplug it imm ediately and hav e y our printer serviced. These are some of the things to look for: • The pow er cord or plug is fray ed or dam ag ed. • Liquid has been spilled into the ho using, or the printer has been expo sed to water[...]

5 • A full declaration defining the relevant directives and referen ced stan dards can be obtai ned f rom your Xerox representative. • WARNING: In order to allow this equipment to operate in pro ximity to Industrial, Scientific and Medical (ISM) equipm ent, the ex ternal radiation from ISM equipment m ay have to be limited or special mitigation[...]

6 Printer Registration In order to activate y our printer w arran ty, please tak e a mom ent to reg ister this product. Direction s are provided below. T he p referr ed re gistr ation method is thr o ugh on- line registration; h owev er, each of th ese methods w ill enable y ou to register y our produ ct. • On-line registration • FAX y ou r reg[...]

7 Chapter 2 Understanding the Printer’s Features This chapter illustrates the p a rts o f the DocuPrint C6, explains the Printer Co ntrol button and LED light, and lists the printer specifications.[...]

8 Hardware features Review the f ollowing illustrations to familiarize y ourself with the printer’s parts. Front view of DocuP rint C6 Printer Light (LED) Paper output shelf Paper input support shelf Printer Control button Printer Cover[...]

9 Inside view of DocuPrint C6 P rinter Star wheel bar Green Cartridge Lock lever Print Head and color ink cartridges[...]

10 Rear view of DocuP rint C6 Printer Parallel interface cable connection IEEE 1284 Serial number location Power connection[...]

11 Control Panel Oper ation The DocuP rint C6 contro l p anel has one button and o ne light (LED). The Printer Co ntrol (green) button controls p rinter functions. The one LED light displays the condition of the pr inter. Normal Printer Operation LED Off With the LED light off, these operations can be p erformed: • To center the print head so you[...]

12 Printer Error Conditions LED Blinking Constant ly (0.5 sec On, 0.5 sec Off) A constantly blinking LED can indicate the following: • Low ink conditio n – P ress and release the Printer Cont rol button to center th e print head. R eplace the low ink cartridg e. Press and release the P rinter Control b utton to return the print head to the home[...]

13 ( LED On Continuously ) • System Error – Press and ho ld the Printer Co ntrol button for at least 2 seconds. If the L ED begins to f lash, there is a sy stem error. Unplug th e pow er at the back of the un it for at least 10 seconds, then rein sert the pow er cord back into th e back of th e unit. If the problem still persists, contact the X[...]

14 Printer specifications Feature Specification Print s peed Black: Up to 4 ppm (draft mode) Color: Up to 1.5 ppm (draft m ode) Black / C olor: 600 x 600 dpi (pla in paper) Print resolutio n[...]

15 Feature Specification Paper tray capacity 100 sheets 75 g/m ² (20 lb.) paper Paper output shelf capacity 50 sheets 75 g/m ² (20 lb.) paper Autom atic feed: Letter, L egal, A 4, A5, B5, 8 x 10, Execu tive Paper s ize Envel opes: #10, DL, C6, C ustom (s ee Printer Driver Online Help) Paper w eigh t 60 – 160 g/m ² plai n paper: (16 – 43 l b.[...]

16 System Requirements Operating Sy stem Window s 95/98 Random A ccess Mem ory Minim um 8 MB 16 MB Recom me nded Hard Disk Space 20 MB available Minim u m C PU 486-DX66 MHz Note: The use of devices that shar e the parallel port (f or example, a zip dr ive or a scanner ) is not recommended. Use a direct connect ion to the paral lel port of the compu[...]

17 Printable area / M argins Recomm ended Possible A 5.0 mm (0.21”) 5.0 m m (0.21”) B 5.0 mm (0.21”) 5.0 m m (0.21”) C 5.0 mm (0.21”) 5.0 m m (0.21”) D 18.0 mm (0.71”) 12.7mm (0.5”) A C B D[...]

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19 Chapter 3 Using the Printer Settings Using the DocuPrint C6 printer driver so ftw are, you can select from a variety of setting s w hen prin ting docu men ts. This chapter describ es the printer settings you can select and how to check the status of the docum ents sen t to the printer. This section covers featu res for Window s 95/98, the operat[...]

20 The Paper/Output Property Page The Paper/Output property page prov ides the follow ing settings: Copies Specifies the n umber of copies to print. T he valid range is 1 to 99. Orientation T hese radio buttons allow the user to select the paper o r ientation: Portrait (vertical orientation) or Landscape (ho r izo ntal orientation). The icon to the[...]

21 Collate Arranges, in sequential order, multiple copies of the sam e docum ent. Reverse print order Prints the document from the last page to the first page. Print document as • Intelligent color (graphics an d text): This op tio n is used for color pr inting. • Greyscale: this option is used for black and white printing. Paper size Specifies[...]

22 Print quality Selects pr int quality f or current print job. Draft: For fastest p r inting. Resolu tion is 300 x 300 dpi. Speed is up to fo ur pa ges pe r minute (plain paper on ly.) Normal: For fast printing at letter quality speed. Resolution is 600 x 300 dpi. High qua lity: Resolu tion is 600 x 600 dpi but ta kes more tim e than norm al print[...]

23 To use the <Save As > button: 1. Select the settings you want on the Paper/Output , Page Layout , and Image Quality property pages. 2. On the Paper /Output propert y page, click the <Sav e As> button. 3. Type a name in the Save As dialog box . 4. Click <Save> in the dialog box. Delete Deletes the currently selected Saved settin[...]

24 The Page Layout Property Page The Page Layout property page enables y ou to print on e image on m ultiple pages. It also allo ws several pages to be printed on a sing le sheet. The graphic to the left of the control is upda ted to reflect your specific lay out selectio n. There are three layou t options: • Poster: The poster feature takes each[...]

25 Poster Num ber of sheets This determines h ow m any pages each orig inal imag e is expanded to. The list contains 4, 9, and 16. Print crop m a rks When checked, a black bor der will be printed at the edge of the printable area of each expanded page. Print sheets The bo x disp lays the page numbers that w ill be printed from the total jo b. T he [...]

26 Select Sheets Use this dialog to select expan ded Poster sheets to pr int.[...]

27 The features in Select Sheets are: < Clear > Deselects all the sh eets. T he dialog box remai ns open. < All > Selects all the sheets. The dialog box rem ains open. < OK > Saves the current selections and exits the dialog box . < Cancel > Exits without saving your selections. < Help > Displays help for this dialog b[...]

28 Multiple-up option The Multiple-up feature enables placement of m ultiple imag es on one page/sheet. If y ou select Multiple-up on th e Page Layout property page, the foll o wing controls appear: Images per sheet T his selection determines how man y imag es are condensed and printed on one page. The availabl e choices are 2, 3, 4, an d 8. Print [...]

29 < Defaults> This butto n will return controls on the Page Layout property page to their factory defaults. Mirror Image In the center of the Page Layout property page, is an icon and check box for Mirror Ima ge . T he printed image is flipped horizo ntally (left to right). This setting is autom atically selected wh en you choose Paper type [...]

30 The Image Quality Property Page The Image Quality property page prov ides a large graph ic that estimates h o w Lighten/Dark en , Contrast , and Saturation of Red , Green , and Blu e aff ect the docum ent. (Howev er, the graphic does not chan ge w hen you select Im ageFix     .)[...]

31 These are the Image Quality property page f eatures: Halftone type This field is informational only . The user cann o t directly select the type of halftone to use. The software selects the halftone based on the quality mode and print m ode selected on th e Paper/Output property page. The icon to the left of the field is updated to reflect the t[...]

32 Red Move the Red scrollbar to the left or right to decrease or in crease the amount of red in your print. The large bitmap to the left ref lects these changes. This control is disabled w hen Print document as is set to Greyscale . Green Move the G reen scrollbar to the left or right to decrease or in crease the amount of green in your print. The[...]

33 The About Property Page This tab gives important information concerning the version of the soft ware and copy right dates . If y o u need assistance, please have y our software v ersion num ber available f or the Xerox Cus tom er Support Center wh en you call or e-m ail.[...]

34 The Status Property Page The Status property page provi des y o u with printer statu s information, including the level of ink in the print cartridge(s). The Status propert y page also s hows th e progress of the current pri nt job. By def ault, t he Status prop e rty page op ens automatically w hile printing a docum ent.[...]

35 If the printer is idle, you can check its status by clicking the <Start> button, pointing to Settings , and clicking Printers . Click the DocuPr int C6 icon with the right mouse button. With the left mouse button, click Show Status w indow (Window s 95/98 onl y). These are the Status propert y page feat ures an d settin gs: Inform ation ar[...]

36 Page Indicates which page is currently b eing printed and the to tal number of pages submitted for printing. Copy Indicates which copy is bein g print ed and the t otal num ber of copies requested. Percent com plete A progres s bar that indicates the percentage of the total jo b that has been sent to the printer. <Cancel> Cancels the job c[...]

37 The Maintenance Property Page The Maintenan ce property page prov ides you w ith print er maintenance capabilities. If the printer is idle, you can open the Maintenance propert y page by clicking the <Start> butt on, pointing to Settings , and clicking Printers . Click the Do cuPrint C6 icon with the right m o use b utton. With the left mo[...]

38 All the buttons on the Maint enance property page are dis abled if a job is b e ing p rinted. The followi ng are the Maintenance property pag e features and settings: Inform ation area This area is at the top of the screen an d consists of an icon and a message area. The message area is u sed to report device w arnings and errors. The text in th[...]

39 There are three choices for installing another print/ink cartridge: • Previously used print cartridge Select this option if you are installing a print ca rtrid ge you have used b efor e . • Color ink ca rtridge Select this option if you are replacing one or m ore of the indi vidual ink cartridges on the Color/P hoto pr int cartridge. • New[...]

40 Clean Cleans the currently installed print cartridge. Before clickin g the <Clean> button, make sure th e printer is idle . Align Prints a test p attern that you can use to verify the optim um bi-directional alignment of the print head in the printer. To align the cartrid ge, wait for the printer to co mpletely print the alignment test pag[...]

41 If none o f the patter ns has straight line s, then select the pattern that is the closest (this s hould be -4 or +4). Make s ure Print the Alignm ent Test Pattern is selected and then click <Align>. Wait for the alignment test page to print and look for the straigh test lines again. Print the Alignm ent Test Pattern When selected, the ali[...]

42 Checking the documents in the print queue The DocuPrint C6 print queue show s the docum ents currently being printed or waiting to be p rinted. 1. To view the print qu eue, do one of the f o llowing: • Click the Windows <Start> button, point to Settings , and click Printers . Double-click the DocuPrint C6 icon. • Click the DocuPrint C6[...]

43 Chapter 4 Troubleshooting the printer This chapte r describes comm on printer problem s that m ay occur and prov ides the recomm ended solutions. Follow the suggested so lutions to c o rrec t the p rob lem. If the problem continues, contact Xerox Custom er Support. Call from a telephone near y our P C and the printer. Make sure that both y our P[...]

44 The printed document does not match the selected printer settings Cause Suggested So lution Some softw are ap plications override the setting s selected on the DocuPrint C6 prop e rty pages. Choose the printer settings fro m the application. Previously selected printer settings are used to pr int the docum ent. Check th e selected settings on th[...]

45 The printed document is blank Cause Suggested So lution There may be a problem w ith the print head, pr inter cab le, or your PC. Print a T est p rint by unplugging the pow er cord from the rear of the unit; then, while pressing the Printer Contro l b utton, reinsert the pow er cord into the back of the unit and continue to ho ld the Printer Co [...]

46 Cause Suggested So lution • Rem o ve print head and then remove ink ca r tridge s. Check to see if they are empty . Check th e ink output an d pin hole vents o n the individ ual cartridges. Reinsert cartridges, making sure you hear a c lick, then reinstall print head. • If necessary , contact the Xerox Cu stomer Su pport Center.[...]

47 The document prints slowly Cause Suggested So lution The Print quality is set to High quality . On the Paper/Output propert y page, set the Print quality to Draft or Normal . The Temp (Temporary ) Folder on your har d d r ive may contain too many files. Delete *.tm p and *.prn files from the Temp Folder. Wind ows 95/98 stores temporary files in [...]

48 The document sent to the printer does not print Cause Suggested So lution The printer cab le is no t connected properly . Unplug th e power source. Make sure the printer cable is securely connected to the prin ter and your PC. Reconnect th e power source. The printer is no t mapped to the local port. Map the printer to LPT 1. Use the Window s De[...]

49 The Front Panel LED i s on conti nuousl y Cause Suggested So lution The printer is out of paper. Add paper to th e paper tray. Then, press and release the Printer Control (green ) button. The print head is not installed correctly. Press and release the Printer Control (green) button to center the print carriage. R emove, then reinstall the print[...]

50 An ink cartridge is em p ty, or the wrong brand of ink car tr idge is installed. Click the <Change> button on the Maintenance property page, and then follow the instructions to replace the ink cartridg e. An ink cartridge is not installed correctly. Press and release the Printer Control (green) button to center the print carriage. Open the[...]

51 The Front Panel LED i s bl inking slowl y Cause Suggested So lution There is a low ink condition. Install a new color / photo print head with new ink cartridges (see the Quick Start Guide). The Front Panel LED is blinking intermittently Cause Suggested So lution There is data in the buff er. Press and release the Printer Control (g reen) button [...]

52 The p rint is blurry or jagge d vertical lines appear Cause Suggested So lution The paper used is not recomm ended for the printer. Certain papers (recy cled paper) may cause poor quality output. Best results will be achieved by usin g paper developed f or ink jet printers. The color print head needs to be cleaned. Click th e Cartridge <Clean[...]

53 The printed image is clipped or off the edge of the media Cause Suggested So lution The documen t marg ins m ay exceed the printer m argins. Change the document margins in the application that y ou are using to be within the recomm ended printable area. Make sure th e marg ins are equal to or wider than these m argins: Top, left, right m argins:[...]

54 Extra characters, dashes, or lines appear on the printed pages Cause Suggested So lution The printer cab le is to o long. Use a printer cable that is less than six f eet long. Port Monitoring soft ware is active from a device previously connected to the prin ter (parallel) port. Remove all previously installed printer dri vers or devices f rom y[...]

55 White horizontal lines and streaks of the wrong color appear on the printed pages Cause Suggested So lution An ink cartridge is em p ty. Replace the ink cartridge. Click the <Cha nge> bu tton on Maintenance propert y page, and then follow the instructions on the Quick Start Guide for replacing the in k cartridge. An ink cartr id ge is clo [...]

56 The print is faint or missing Cause Suggested So lution The paper used is not recomm ended for the printer. Certain papers (recy cled paper) may cause poor quality output. Best results will be achieved by usin g paper developed f or ink jet printers. An in k cartridge is empty . Replace the ink cartridge. Click the <Chan ge> button on the [...]

57 Ink is smeared on the printed pages Cause Suggested So lution The printer is p rinting outside the printable area. Change the document margins in the application that y ou are using to be within the recomm ended printable area. Make sure th e marg ins are equal to or wider than these m argins: Top, left, right m argins: 5 m m Botto m margin: 18 [...]

58 The print quali ty of transparenci es i s poor Cause Suggested So lution The wrong type of transparen cies was u se d . Use transparencies m ade for ink jet pr inters o nly. Transpar ency is not selected for the Paper type option on the Paper/Output property page. Make sure Transparency is the selected Paper type option on the Paper/Output prope[...]

59 Color variations appear in large areas of color Cause Suggested So lution The print cartrid ge need s aligning. Align the print cartridge. Click the <Align> button on the Maintenance propert y page, and then follow the instructions display ed on the screen . The Print quality optio n is set to Draft . Change the Print qua lity option to No[...]

60 The paper is not feeding properly Cause Suggested So lution The paper is not co rrectly positioned b etween the paper guides. Align the left edge of the paper with the lef t p ap er guide. Slide the right p a per guid e lever until it rests lightly against the right edge of t he paper. The paper is not l o aded properly. Re mov e the paper from [...]

61 The paper does not stack neatly in the paper output shelf Cause Suggested So lution Ther e is not eno ugh clear ance above the paper ou tput shelf . Place a sheet of paper in th e paper output s helf. Check the clearance above th e top of the sheet; there should be two inches of clearance. The star wheel assem bly bar is disenga ged. Open the p [...]

62 Packing the printer for return to a Service Center Should you need to return the printer for servicing, follow the packing instructions in this section o r follow the process as i nstru cted by the Xerox Custom er Support Center. Note: Do not ship the pow er cord, print er cable, pri nter driver di sks, user guide, or print head and ink cartri d[...]

63 9. Add enough lo o se fill to co mpletely surround a nd cover the printer. Compress the fill to ensure minim al mov e men t. 10. Securely tape and seal the box. 11. Ship the printer to the ad dress as instructed b y the Xerox Cu stomer Su pport representative. The illustration b e lo w show s an example of how to pack the printer: Printer Outsid[...]

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65 Chapter 5 Selecting and Ordering Supplies To o r der supplies for your DocuPr int C6 , contact your local retailer. If your retailer is out of stock, y ou can or d e r supplie s thr ough the Xe rox Sup p lyNet: In the United States , call 1- 800-822-2200. In Canada , call 1-800-668- 0199 (English -speakin g) or 1-800- 668-0133 (Fren ch-speaki ng[...]

66 Cartridges and print heads The following supplies are available for your printer: Item Description Reorder number Color ink cartridges Black Black in k cartridge 8R7994 Cy an Cy an ink cartridg e 8R7661 Magent a Magent a ink cartridge 8R7662 Yellow Yellow ink cartridg e 8R7663 Color / Pho to print head Black housing tha t holds the color ink car[...]

67 Fully test a paper in your printer before purchasing large quantities. Paper size 100 – 228 mm (3.9 – 9 in.) w idth 127 – 355 mm (5 – 14 in.) len gth Paper weights 60 – 160 g/m ² (16 – 43 lb.) Selecting specialty print media Your Xerox printer will accept a w ide range of specialty print media to satisfy all y o ur printing needs. T[...]

68 Selecting labels Use only paper face label stock. Ink w ill not dry on vin yl, plastic, or clear label sto ck. Individual labels will not feed properly. Letter or A4 sheet size for the labels is required at a m inim um. For bes t result s, use label s designed for an ink jet printer. T he maxim um quantity the tray can accomm odate is 50 sheets.[...]

69 Index A About Proper ty Page, 33 access the printer settin gs, 19 Alig n, 40, 52 B banner paper , 68 borders , 28 C Cartridge Clean, 52 Change Cartridge, 38 Collate, 21 Contrast , 31 control pane l, 11 CPU, 16 D Defa ult, 23 E enve lopes, 68 H Hard Disk Sp ace, 16 Hardware features, 8 I Ima ge Quality , 30 ImageFix  , 30, 31 Images per sheet,[...]

70 plain pape r, 1, 15, 66 Poster, 24, 25 Power c onsumption, 15 powe r strip, 55 print head, 49 Print media , 15 print queue, 42 Print resolution, 14 Pri n table area, 1 7 Printer cable, 54 Printer Co ntrol (green) bu tto n, 11 printer proble ms, 43 Printer Registration , 6 Printer specifi cations, 14 purge pr inter buffe r, 54 R Random A ccess Me[...]