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Xerox 96 NPS manual

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Table of contents for the manual

  • Page 1

    Xero x Do cuP ri nt Net w o rk Pri nte r Se r ies T r oubleshooting Guide f or Models 9 6/4635/1 80 NP S Version 7.1 August 2000 721P8665 1[...]

  • Page 2

    Xerox Corporation 701 S. Aviation Boulevard El Segu ndo, CA 90245 ©1997, 1998, 1999 , 2000 by X ero x Corporation. All ri ghts reserved. Copyright protection claimed includes a ll f orm s and matters of copyrightable mate r i al and information now allowed by statutory or judicial law or he reinafter granted, including without limitation, material[...]

  • Page 3

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HOO TIN G GU IDE iii La ser safe ty ! Warning: Adjustmen ts, use of cont rols, or performance of procedures other than those specified herein m ay res ult in hazardous light exposure. The Xerox DocuPrint printers are c ertified to c omply with th e performance st andards of the U.S. Department o[...]

  • Page 4

    iv XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE • Alway s place equipme nt on a sol id s u ppor t surf ace with adequat e strengt h for its weight. • Alway s use mater ials and supplies specifically designed for your X e ro x equipmen t. Use of unsuitabl e materials may result in poor performance and m ay create a ha zardous [...]

  • Page 5

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE v T abl e of contents Laser safety iii Ozone informati on iii Opera tion s af ety iii Intr od ucti on vii About t his guide vii Contents vii Conventions viii Related publications ix 1. Calling for ser vice 1-1 Information to have on hand when calling for serv i ce 1-1 Enabling a[...]

  • Page 6

    TABLE O F CONTENTS vi XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Calculating through put 7-5 Minimizing the start-u p latency 7-7 300 dpi versus 600 dp i performanc e 7-9 Setting page order 7-1 0 Product features that affect print quality 7-1 0 Pr opr ie ta ry Pos t Scr ip t ex te ns io ns 7- 10 Device-depe ndent op erators 7-1[...]

  • Page 7

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HOO TIN G GU IDE vii Intr oduction Thi s Xerox Do cuPrint Netw ork Printer Serie s Troubleshooting Guide describes ho w to solve som e specific problems t hat may occur when you are using the Xerox DocuP rint 96, 4635 , or 180 Ne twork Printing Sy stem (NPS). Ab out th is gu ide This guide is de[...]

  • Page 8

    INTRO DU CTIO N viii XEROX D OCU PRINT 96/4 635/1 80 NP S TRO UB LESH OOTING GUI DE Con ventions This guide uses the following conventions: • All caps and angle brack ets — Within proced ures, the nam es of ke ys are shown in all caps w ithin angle brac kets (f or e xampl e , press <RETURN>). • Angle brack ets — V ar iab l e informat [...]

  • Page 9

    INTRODUCTION XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE ix Relate d public ation s The Xerox DocuP rint Network Printe r Series incl u des the foll owing document s: Decompos ition Service and T ools Guide Guide t o Conf iguring an d Manag ing th e System Guide t o Ma naging P rint Job s Guide to Performing Routine M ain[...]

  • Page 10

    INTRO DU CTIO N x XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE[...]

  • Page 11

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 1-1 1. 1 Calling f or service Before calling your custome r service suppo r t center, make sure you have read this chapter a nd h ave tried the correct ive action s described here. If the problem persists, gather the necessary information a nd cal l the c ustomer support center.[...]

  • Page 12

    CALLING F OR SERVICE 1-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Enab ling and di sabl ing the mo dem fo r remot e servi ce Your syst e m m a y be set up to use Si xth Se nse Te chnology — a remote comm unication capabi lity. Sixth Sense Tec hnology is a suite of tools t ha t al low service personnel to connect with a syst[...]

  • Page 13

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 2-1 2. 2 Fault m asking This chapter describes the behavio r of the 96/ 4635/180 NPS whi le printing with fault conditions in exi ste nce. The DocuPrint 96, 4635, and 180 NPS enable you to continue printing while certain f a ults or c o nditions exist in parts of the printer not[...]

  • Page 14

    FAULT MA SKING 2-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE F igu re 2- 2. Fault List s creen The F ault Lis t screen di splays an y out standing fault codes and shows a mimic of the printer; t he area c ontaining the m asked f ault is highlighted in light yellow. For greatest printer productivity , clear an y masked faults a[...]

  • Page 15

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 3-1 3. 3 T rou ble s ho o t in g X e ro x Cl ie n t Sof tw a r e ins tallation If you are unable to insta ll the Xerox Client Software, or if you install it and al l req uests subm itted fa il, try the following: • Make sure the Xero x Client print command does no t clash wit [...]

  • Page 16

    TROUBL ESHOO TIN G XE ROX CL IENT SOFT WARE INST ALLAT ION 3-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE The follo wing table, “ Xerox Client Sof tware ins tallat i on error messag es ” provides a ref erence to error messages that may di splay during in stallation of X erox Client S oftware. T able 3-1. Xerox Client S oftw[...]

  • Page 17

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 4-1 4. 4 Tr oubles hooting a No vell implem entation The follo wing tables d escribe som e way s to troubleshoot a Novell implementat ion from the log mess ages that appear in t he DocuPrint NPS log /varnog/DocuPrint. T able 4-1. PSER VER problems Probl em Proba bl e Ca use Reso[...]

  • Page 18

    TROUBL ESHOO TIN G A NOVEL L IMP LEMENT ATION 4-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Log message in dicates failure to login and password settings are correct. A PS ERVER with DocuPri nt ’ s PSERVE R name is runnin g on the fil e serv er or on another machine (this could even be another Do cuPrint conf igured t o use [...]

  • Page 19

    TR OUBLES HOO TING A NOVEL L IM PLE MENTAT ION XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 4-3 The following table describes t roubleshooting RP RINTER problems. T able 4-2. RPRINTER problems Probl em Proba bl e Ca use Resol u tion Log message say s: • "Cannot locat e any Netware print ser ver from the n et." [...]

  • Page 20

    TROUBL ESHOO TIN G A NOVEL L IMP LEMENT ATION 4-4 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE[...]

  • Page 21

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-1 5. 5 Clearing p aper misf eeds a nd jams This chapter shows the steps for clearing paper misfeeds and jams from various areas of the pri nter. Cl eari ng a fe eder tra y faul t When pap er is misfed from t he paper t rays, c omplete the following ste p s: 1. Go t o the paper[...]

  • Page 22

    CLEAR ING P APER MISFEE DS AND JA MS 5-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE 4. Press the green le ver to unlatch the p aper feeder ass embly . 5. Remov e and discard any par tially f ed paper . Make sure t he paper s upply is neatly s tack ed and the st ack is not h igher than the MAX l ine on the le ngth gui de . Ma ke[...]

  • Page 23

    CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-3 7. Sli d e the tray bac k into the pr inter until the tra y latches and press the Continue b ut ton to res u me printing. 8. Di scard any page s sent to the sam ple t ray or unused stacker tra y when the pap er ja m w as det ected. Note: If [...]

  • Page 24

    CLEAR ING P APER MISFEE DS AND JA MS 5-4 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE pull the belt off it s track. ) Allow a f ew seconds f or the film remov er to e vaporate. 3. Latch the paper feeder a ssemb l y by press ing down on the br ight green dot . Slid e the paper tray completely back into t he pr inter Cle arin g pap[...]

  • Page 25

    CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-5 1. Go t o the area of the pri nter indicated by t h e m essages and display on the pr inter control console. 2. Open an y pri nter doors necessar y to access the area. 3. Cl e ar the jammed pa per from the area, followi ng the instru ctions [...]

  • Page 26

    CLEAR ING P APER MISFEE DS AND JA MS 5-6 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Pri nter areas Thi s secti on p rov ides illust rati ons of the variou s are as o f the pri nte r where jams may occur. The follo win g illu stra tion show s al l the jam clea ranc e ar eas for the 96/4635/180 printer. The following il lustratio[...]

  • Page 27

    CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-7 Area 3 Area 4[...]

  • Page 28

    CLEAR ING P APER MISFEE DS AND JA MS 5-8 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Area 5 Area 6[...]

  • Page 29

    CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5-9 Area 7 Area 8[...]

  • Page 30

    CLEAR ING P APER MISFEE DS AND JA MS 5-10 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Note: If jammed paper rips as you are remov ing it f rom area 8, you may have to use the pinch lever in area 9 to remove the paper. Refer to t he “ Not es ” section following the figure i llus trating area 9. Area 9 Note: Pull the area 9 gr[...]

  • Page 31

    CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 11 3. Remov e any pap er caug ht in this area . 4. Replace the green pinch le ver to its original position. 5. Di scard any pape r y ou remov ed. Area 10 Area 11[...]

  • Page 32

    CLEAR ING P APER MISFEE DS AND JA MS 5-12 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Area 12 Note: For 180 printers, w hen clearing area 12, you are required to clear areas 12 an d 13 . Area 13[...]

  • Page 33

    CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 13 Area 14 Note: You may somet imes find paper lying on top of area 14, even though there is no message indicating a jam in this area. Discard the paper. Area 15[...]

  • Page 34

    CLEAR ING P APER MISFEE DS AND JA MS 5-14 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Area 16 Note: For 180 printers, w hen clearing area 16, you are required to clear areas 16 an d 17 . Area 17[...]

  • Page 35

    CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 15 Area 18 Note: Sometimes the printer cont rol console m essages di rect you to discard the l ast she et delivered to th e stack fol l owing a ja m in area 18. Che ck for t his mess age when cleari ng an are a 18 pap er jam. If your printer [...]

  • Page 36

    CLEAR ING P APER MISFEE DS AND JA MS 5-16 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Clea ring b ypass t ransp ort paper jam s If your prin ter is conf igured wi th a bypass t ransport m odule, y ou should c heck for pap er ja ms in area s 19 and 20 af ter clearing an area 18 paper jam. To clear bypass transport jams: 1. Open t[...]

  • Page 37

    CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 17 Area 20 6. Remov e any pap er in the ex p osed a r e a. 7. Press the green l e ver do w n an d to the le ft until the latch catches. 8. Cl o se the bypass transpor t[...]

  • Page 38

    CLEAR ING P APER MISFEE DS AND JA MS 5-18 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE P aper cu rl an d pape r jams Too much curl in the paper stock can cause paper jams. You can adjust the decurle r lever to eliminate m ost of these problems. Refer to the paper curl chart a t the end of this chapter t o det ermine the amount of[...]

  • Page 39

    CLEARING PAPER M ISFEEDS AND JAMS XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 5- 19 Ad justing th e decur ler le ver To adjust the decurler l e ver: 1. Open the r ight door of the pr inter and lo cate th e decu rler lev er . F igu re 5- 2. Decurle r lever 2. If the print curl is +2 or more , move the green decurle r l ev [...]

  • Page 40

    CLEAR ING P APER MISFEE DS AND JA MS 5-20 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE F igu re 5- 3. Paper curl chart[...]

  • Page 41

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 6-1 6. 6 Using sa mpl e documents You can use sample docum ents to test the p rint quality of your Doc uP rint prin ter . L istin g and pr intin g samp le doc umen ts The Li st Sampl e Document s com mand shows w hat s ample document s are avail a ble. DocuPrintF AQ One sample d[...]

  • Page 42

    USING SA MPLE DOCUMENTS 6-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Exa m pl e Listing samp le documents: Pr in t S a m p le D o c um en t Use the Print Sample Document comm and to print the sam ple document you select from the list. If you do not enter argume nts with the com mand, t he system prom pts you fo r them . PS-op[...]

  • Page 43

    USIN G SAMPLE DOCUM ENT S XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 6-3 Exa m pl e Printing one duplex unst apled copy of the sample document “ shapes ” at 300 dpi resolution on USLetter, wh ite paper, output to sta cker 1: Note: When Pr int Sample Document is invoked wi th output to the top T ray with stitching fin[...]

  • Page 44

    USING SA MPLE DOCUMENTS 6-4 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE[...]

  • Page 45

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-1 7. 7 Adjus ting print qua lity and speed This chapter considers means fo r chec king and optimizing print quality and speed. Insta llin g th e custo m t ra nsfer assis t bl ad e If you us e nons tandard pape r sizes, you should install t he custom transfer assist blade to en[...]

  • Page 46

    ADJUSTI NG PRINT QUAL ITY AND S PEED 7-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Co rrect ing s kew ed pri nti ng If the pri nted out put is repeatedly delivered with the im a ge skewed (crooked o n the page), o r the p ages t hemselves are d amaged on arrival at the out p ut bin, y o u may need to adjust the registration tr[...]

  • Page 47

    ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-3 F igu re 7- 2. Three registra tion transp ort roll levers on system with 7 by 10-inch enablemen t kit 1 Lever 1 : L eft - Maxi mum Press ure setting 2 L eve r 2: Rig ht - Ma xi mum Pr es su re se tt in g 3 L eve r 3: Rig ht - Ma xi mum[...]

  • Page 48

    ADJUSTI NG PRINT QUAL ITY AND S PEED 7-4 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Me asur in g pe rfor man ce You can use the DocuPrint sequencer log file to calculate print speeds. Although a st op watch is the recommended me thod for obtaining sustained throughput prin t spe eds, the sequencer log can be used to calculate s[...]

  • Page 49

    ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-5 Ca lcula tin g thr ough put For measuring performan ce, note the s tart tim e, stop ti m e, decompos ition time, elapsed time, and pages of the job being measured: • The star t t i me is the time t hat the sequencer began to decompos[...]

  • Page 50

    ADJUSTI NG PRINT QUAL ITY AND S PEED 7-6 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Descri ption Langua ges for more details about fact ors affect in g performanc e . • The elapsed time, equal to the stop time m inus the star t time, is the total amount of time DocuPri nt spent printing the job . The elapsed time includ es de[...]

  • Page 51

    ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-7 Since the DocuP rint u sually decom poses m ore than on e job a t a time, the j ob s are time-shared on the one processor and this wi ll cause the decom position time t o be l arger than if the DocuP rint decompos ed once by itself. In[...]

  • Page 52

    ADJUSTI NG PRINT QUAL ITY AND S PEED 7-8 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Sequencer restart at November 19, 1996 3:50:20 pm PST Job #236 start, ftpadmin, 99995163.ps, November 19, 1996 3:52:22 pm PST Printing duplex, 300 spi, 216 x 279 mm, 139 buf Job #237 start, ftpadmin, 99995163.ps, November 19, 1996 3:53:58 pm PST[...]

  • Page 53

    ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7-9 In the examp le shown i n this log, here is the calculation: The st art time wa s: 4 :09:08 pm The stop time was: 10:23:31 pm (This gi ves an elapse d time of 16 minut es and 30 s econds, or 990 s econds) PPM = 60 x 2170/99 0 = 131.5 p[...]

  • Page 54

    ADJUSTI NG PRINT QUAL ITY AND S PEED 7-10 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE Sett in g pag e order DocuPrint delivers docum ents w it h the pages face do wn in the order presented in the Page Description Langua ge. The order can be changed by set t ing the P ageOrder attribute. If the Staple attribute is set, DocuP rint[...]

  • Page 55

    ADJU STING PR INT QUA LIT Y AN D SPE ED XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 7- 11 De vice-d epe ndent opera tor s Some P ostScript operators result i n d evice-dependent PostScript fi les . “ Device depend ence ” means that devices having diff erent output charac teristics m ay produ ce di fferent-looking out [...]

  • Page 56

    ADJUSTI NG PRINT QUAL ITY AND S PEED 7-12 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE The P ostScript langua ge p rovides a schem e for overwriting the internal tra nsfer function of a printing de vice by providing t he settransfer and setco lortransfe r o pera tors. Howe ver, some Xerox PostScript devices do not allow you to ov[...]

  • Page 57

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 8-1 8. 8 C orre cting stac king pr oblems This chapt er des cribes stac ker problem s other t han pape r jams . It suggests corrective act ions when p rinted set s are thrown arou nd the stacker or the bin. (See “ Clearing p aper m isfeeds and jams ” for stacker paper jams.)[...]

  • Page 58

    CORRECTING STACKING PROBLEMS 8-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE[...]

  • Page 59

    XER OX D OCU PR INT 96 /4 635/ 18 0 N P S T RO UBLE S HO OTIN G GU IDE 9-1 9. 9 Syst em unresponsi ve This chapt er des cribes prob lems in whi ch your monitor s hows no image, the printer does not respond when you press the Continue button, or the prin t er m ain window does not respond. Sympto m Probable caus e Action Blan k disp lay: pres sing a[...]

  • Page 60

    SYSTEM UNRESPONSIVE 9-2 XEROX D OCU PRINT 96 /463 5/180 NP S TR OUB LES HOOTIN G GUI DE[...]

  • Page 61

    XEROX DOCUPRINT 96/4635/180 NPS TROUBLESHOOTI NG GUIDE INDEX-1 Inde x Numerics 300 dpi, 7-9 600 dpi, 7-9 A Attention light, 2-1 C calculating throughpu t, 7-5 Clas s 1 la se r d evic e, iii clearing feeder trays , 5-1 – 5-4 Continue button, no response, 9-1 Correcting stac king problems , 8-1 curl, paper, 5-18 custom transfer assist blade, i nsta[...]

  • Page 62

    INDEX INDEX -2 XEROX D OCU PRINT 96 /463 5/180 N PS TR OUB LES HOOTIN G GU IDE P page order, setting, 7-10 paper curl adjusting, 5-19 measuring, 5-18 jams, checking job integrity, 5-5 misfeeds, freque nt, 5-3 paper curl, measuring, 5-18 performance, 7-4 300 dpi vs. 600 dpi, 7-9 PostScript, proprietary extensions, 7-10 print quality, adjusting, 7-1 [...]