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Western Digital My Passport Ultra Metal manual

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Table of contents for the manual

  • Page 1

    External P ortable My Passport ™ Ultra Metal Edition Pr emium Storage User Manual My Pas spo rt Ul tra Me tal Ed it ion Us er Manual[...]

  • Page 2

    ii WD Service and Support Should you encounter any problem, please give us a n o pp o rtu n it y t o a dd res s i t b ef o re re tur ni ng this product. Most technical sup port questions can be answered thr ough our know ledge base or email supp ort service at http://s uppo rt.wd.com . If the answer is not avai lable or if you prefer , please conta[...]

  • Page 3

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL T ABLE OF CONTENTS – iii T able of Contents WD Servic e and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Accessing Online Supp ort . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Contact [...]

  • Page 4

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL T ABLE OF CONTENTS – iv Register ing the Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Restoring the WD Software and D isk Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Setting t he Drive Sl eep Tim[...]

  • Page 5

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL ABOUT Y OUR WD DR IVE – 1 About Y our WD Dr ive W elcome to your My Passpor t ™ Ultra Metal E dition premium stora ge. This drive offers a sophisticated al uminum radi al-spin finish, lo cal and cl oud backup software and password prot ection with hardware encryption. All this and massive capacity[...]

  • Page 6

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL ABOUT Y OUR WD DR IVE – 2 Ultra-fast USB 3.0 —T ransfer fi les quic kly wit h USB 3.0 power ed di r ectly fr om the USB port on your c omputer . No separate powe r supply is needed . WD relia bilit y —WD k nows your data is impo rtant, so we buil d our drives to demanding requirements for dura b[...]

  • Page 7

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL ABOUT Y OUR WD DR IVE – 3 Operat ing Syste m Compatib ility Y our My P asspor t Ultra Met al Edition drive and the WD Driv e Utilities an d WD Security softwar e ar e compatib le with the follow ing operatin g systems The WD Backup softwar e is compatibl e with the following operating systems: Compa[...]

  • Page 8

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL ABOUT Y OUR WD DR IVE – 4 USB 3.0 Interfac e USB 3.0 supports data transfer rates up to 5 G b/s. USB 3.0 is backward co mpatible with USB 2.0. Con nection to a USB 2.0 port transfers data at the por t speed—up to 480 Mb/s. Regi stering Y our Drive Always r eg ister yo ur My Passport Ultra Metal Ed[...]

  • Page 9

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL CONNE CTING THE DRIVE AND GETT ING STARTED – 5 Connecting the Drive and Getting Started This c hapter provides instructions for co nnecting the drive and installing the WD software o n your co mputer . It includes the fo llowin g topics: Connecting the Drive Getting Started with the WD S oftware Con[...]

  • Page 10

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL CONNE CTING THE DRIVE AND GETT ING STARTED – 6 Getti ng Sta rted with th e WD So ftware 1. Doub le-click the WD App s Setup file that appears in the listing for the drive in your computer’ s file management utility to display the WD Apps Setup wizard, Software Inst aller dialog : 2. Click Next to [...]

  • Page 11

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL CONNE CTING THE DRIVE AND GETT ING STARTED – 7 c. Se le ct t he I agree... check b ox to acce pt the agreement and activate the Next butt on. d. Clic k Next . 4. The di alog that appear s depends on the i nstallation option you selected at Step 3: 5. The Insta lling Applicatio ns dialog:  Shows t[...]

  • Page 12

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL CONNE CTING THE DRIVE AND GETT ING STARTED – 8  Adds a desktop shor tcut icon fo r each installed applicatio n:  Adds the WD and WD Quick V iew icons to the Windows taskbar:  Replaces the Cancel button with a Next button when the inst allation is comple te 6. Click Next to display the Insta[...]

  • Page 13

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL CONNE CTING THE DRIVE AND GETT ING STARTED – 9 Figure 4. W D Backup Screen Figure 5. W D Security Sc ree n Note: The disp layed capacit y matches the capacity o f the conn ected driv e.[...]

  • Page 14

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL CONNECTING THE DRIVE AND GETTING STARTED – 10 Figure 6. WD Drive Util ities Scr een Note: The dis playe d capac ity matches the capaci ty of the connected driv e.[...]

  • Page 15

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL BACKING UP FILES – 11 Backing Up Files This chapte r includ es the follow ing top ics: How the B ackup Function W orks Backing Up F iles How th e Backup F unction W orks The WD Backup software is a scheduled backup applic ation that automatically ba cks up the files that you select on the schedule t[...]

  • Page 16

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL BACKING UP FILES – 12 T able 1. E xcluded Files File Excluded V alues Attributes re parsePoin t temp ora ry Name includes AppDataRoamingM icr osoftWi ndows [CommonApplica tionData ]W estern Digital [CommonApplica tionData ]Micr osoftWi ndowsCach es config. msi MSOCache ntuser .dat ntus er [...]

  • Page 17

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL BACKING UP FILES – 13 Backing Up Files 1. Open the Select your WD storage device or cloud servic e dialog by clicking ei ther:  Add Ba ckup Plan on the WD Backup screen:  C onfi gur e ba ckup on the WD Back up view menu from the W indows taskba r: 2. The Selec t your WD storage device o r clou[...]

  • Page 18

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL BACKING UP FILES – 14 c. Cl ick Next to display the Setup Complete dialog: Note that: 3. The ini tial/default config uration of the backup setting s on the Se tup Complete di alog is for hourly backups of everythi ng in t h e Windows Users fol der for your computer user name. On the Setup Complete d[...]

  • Page 19

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL BACKING UP FILES – 15 4. On the A utomatic Back up Schedule screen, select the option for the automatic backup schedule that you want: Sele cting . . . Config ures automat ic ba ckups . . . Hourly Ever y hour , on th e ho ur , 24 hour s/d ay , 7 days/ we ek. Daily Once a day , on t he days of the we[...]

  • Page 20

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL BACKING UP FILES – 16 5. Click OK to save and implement your change to the backup schedule and close the Automatic B ackup Schedule scr een. 6. After c hanging the backup schedule: Monthly Once a mont h on t he d ay you se lec t, at the hour o r ha lf-h our you specify . For a monthly back up: a. Se[...]

  • Page 21

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL BACKING UP FILES – 17 7. On the S elect Files to Back Up screen: a. Click to select the device that has the files and folders you w ant to back up:  My Computer  Dr opbo x Note: If the files and folders you want to back up are in a Dropbox account and you have not config ured the account for a[...]

  • Page 22

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL RESTO RING FILE S – 18 Restoring Files This chapte r includ es the follow ing top ics: How the Restore Function W orks Rest oring F iles How th e Restore Function W orks The WD Backup software makes it easy for you to restor e backed up files from your backup target device to ei ther:  Their o ri[...]

  • Page 23

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL RESTO RING FILE S – 19 2. On the R estore a backup dialo g: a. If you have mor e than one b ackup ta rget device connected to your computer , click to select the one that has the backup files yo u want to restore. b. S elect the locati on option for where you want to restor e the files:  Original[...]

  • Page 24

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL RESTO RING FILE S – 20 (2) Use the fo lder structure view of your computer to selec t the restor e locat ion . (3) With the selected folder name in the Folder box, click Select Folde r . (4) The WD Backup softwa r e closes the Select Lo cation screen and displays the path to the selected folder on t[...]

  • Page 25

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 21 Locking and Unlocking the Driv e This chapte r includ es the follow ing top ics: Passwor d Pr otecting the Drive Unlocking the Drive Changing Y our Password T u rni ng Off the Drive Lock Feature Passwor d Pr otecting th e Drive Y ou should password pr otect your[...]

  • Page 26

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 22 WD Unlocker utility virtual CD (VCD) as a device in your computer’ s file management utilit y listi ng: This listing appears:  The next time you shut down and restart your computer  When you remove and reconnect the My Passpo rt drive  Y our computer [...]

  • Page 27

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 23 This happens ei ther:  Auto matica lly if yo u only have the one locked My Pass port d rive conn ected t o your com put er  When you sel ect the locked drive on either the WD Se curi ty or WD Driv e Uti liti es screen if you have more than one supp orted d[...]

  • Page 28

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 24 2. On the WD Drive U nlock u tility scree n: a. T ype your passwor d in the Password box. b. Sel ect the Enable au to u nlock f or thi s comp uter ... check bo x if you w ant the WD Driv e Unlock utilit y to remember your password on this computer . c. Cl ick Un[...]

  • Page 29

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 25 3. On the Ed it security se ttings dialog, select the Change passwor d opti on to dis pla y the change password dialog: 4. On the ch ang e pa sswor d dialog : a. T ype your current passwor d in the Current Password box. b. T ype your new passw or d in the New Pa[...]

  • Page 30

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL LOCKING AND UN LOCKING THE DRIVE – 26 2. If you have more than one supported device connected to your computer , select the one with the password that you want to remo ve to display the Edit security settings dial og: 3. On the Ed it security setti ngs dialog, the Remove password option is selected [...]

  • Page 31

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 27 Managing a nd Custo mizing the Drive This chapte r includ es the follow ing top ics: Checking Drive Health Erasing the Drive Register ing the Dri ve Restoring the W D Softwa r e and Disk Image Setting the Drive Sleep Ti mer Using the WD Quick View Icon Ch[...]

  • Page 32

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 28 The best tim e to run the dri ve diagnostics and status checks is on a r egu lar basis, before you encounter any problems with y our drive. And, because they are so fast, running the drive status check and the qu ick drive test p rovides a high level of a[...]

  • Page 33

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 29 2. If you have more than one supported device connected to your computer , select the one that you w ant to erase. 3. On the W D Drive Utili ties screen, click D rive Erase to display the drive erase dia log: 4. On the d rive erase di alog: a. If you want[...]

  • Page 34

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 30 2. Entering the fifth invalid passwor d displays a too many password attempts dialo g, depending on the applicatio n you used to open the Unlock Drive dialog :  Using the W D Security or WD Drive U tilities so ftware:  Using th e WD Drive Unlock uti[...]

  • Page 35

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 31 Regi stering t he Drive The WD Drive Utilities so ftwar e uses your computer’ s Inter net connection to register your dri ve. Registering the drive provides free technical support during the warranty period and keeps you up-to-date o n the l atest WD pr[...]

  • Page 36

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 32 If you ever need to remove and reinstall the WD softwa r e on your computer , or move the drive to anothe r computer and install the softw ar e there, you will need to restor e the W D software and disk image on your drive. T o do this, after yo u have er[...]

  • Page 37

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MAN AGING AN D CUSTO MIZING TH E D RIVE – 33 Checking Drive Status For su pported WD drives, you can see the drive capacity used , find out if the drive is locked, and check the drive temp erature cond ition by hov ering the po inter o ver the WD Q uick View ico n in t he Windo ws ta skbar: Monitori[...]

  • Page 38

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 34 Managing a nd Custo mizing the Softwar e This chapte r includ es the follow ing top ics: Checking for Software Updates Configuring Y our Cl oud Service Account Uninstalling the WD Softw are Checki ng for So ftware Updates If an upda te is available , foll[...]

  • Page 39

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 35 Config uring Y our Cloud Service Account Before you can use a cloud service as a backup source or target device, you must configure your account for access by the WD Backup software. 1. Open the Select your WD storage device or cloud servic e dialog by cl[...]

  • Page 40

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 36 2. On the Sel ect your WD storage devi ce or cl oud service dialog, select to highlight the Dropbox icon: 3. Click Next to display the connection dia log for your Dropbox account: 4. On the c onnection dialog: a. Cl ick Si gn In . The WD Backup software i[...]

  • Page 41

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL MANAGIN G AND CUSTOM IZING THE SOFTWARE – 37 e. Cl ick Fi nish on the Dropbox connectio n dialog to finalize the configur ation and display the Setup Comple te dialog with Dropbox selected as your back up tar g et device: Uninstalling the WD Software Use your o perating system’ s Add or Remove Pro[...]

  • Page 42

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL USING THE DRIVE WITH A MAC CO MPUTER – 38 Using the Drive with a M ac Computer The drive is formatted as a single NTF S part ition fo r compatibi lity wit h updated Wi ndows operating systems. T o use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must r eformat t[...]

  • Page 43

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL T R OUBLESHOOTI NG – 39 T r oubl eshooting This chapte r includ es the follow ing top ics: Installing, Partit ioning, and Formatting the Drive Frequentl y Asked Questions If you have pr oblems installing or using this pr oduct, r efer to th is troub leshoo ting section or visit our s upport website [...]

  • Page 44

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL T R OUBLESHOOTI NG – 40 Q: Why is the data transfer ra te slow? A: Y our system may be operating at USB 1.1 speeds due to an inco rrect driver installation of the USB 3.0 or USB 2.0 adapter card or a sy stem tha t does not support USB 3.0 or USB 2.0. Q: How do I d etermine whether or not my system s[...]

  • Page 45

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL INSTALLING THE SES DRIVER – 41 Installing the SES Driver If yo u do no t inst all the WD so ftwa re, you should inst all the SCSI Enclosure Services (SES) driver on W indows computers to ke ep the hardwar e pop-up wizard from displaying every time you connect your My Pass p ort drive to your compute[...]

  • Page 46

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL INSTALLING THE SES DRIVER – 42 2. On the Ins ert the disc ... dial og, se lect the I don’t have the disc... option and click Next : 3. Windows disp lays the Update Dr iver Softwar e... scr een: 4. On the Up date Driver Software... screen: IF your compu ter is . . . THE N . . . Conn ected t o the I[...]

  • Page 47

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL INSTALLING THE SES DRIVER – 43 5. When the installation comp letes, click Close . Installing on Windows 7 and Win dow s 8 Computer s After connec ting the drive as shown in Figure 3 on page 5, use the Windows Computer Management utility to install the SES driv er: 1. Click the Start icon, right-clic[...]

  • Page 48

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL INSTALLING THE SES DRIVER – 44 2. On the Computer Management screen, under Computer Ma nag ement (Local), click Device Ma nager > Unknown Dev ice and right-click Update driver softwar e : 3. On the Update Driver So ftware s c reen, click Browse my computer fo r driver soft ware :[...]

  • Page 49

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL INSTALLING THE SES DRIVER – 45 4. Brows e to Computer , double-cli ck the My Pa ssport dr ive, double-click the Extras folder , and select WD SES Device Dr iver : 5. Click Next . 6. When the installation comp letes, click Close .[...]

  • Page 50

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL COMPLIANCE AND W AR RANTY INFORMATION – 46 Compliance and W arranty Information This a ppendix includes the foll owing topics: Regulatory Co mpliance Envir onmental Compliance (China) W arr anty Information Regulator y Compliance FCC Class B Inform ation Operation o f this device is subj ect to the [...]

  • Page 51

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL COMPLIANCE AND W AR RANTY INFORMATION – 47 CE Compliance Fo r Europe Marking by the CE sy m bol indicates compli a nce of this syst em to the applicable Council Directi v es of the European Union, i ncluding the EMC Dir e ctive (2004/108/ EC) and the Low V oltage Directive (2006/95/ EC). A “Declar[...]

  • Page 52

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL COMPLIANCE AND W AR RANTY INFORMATION – 48 Limited W arranty WD warrants that the Product, in the course of its no rmal use, will for the term defined below , be free fr om defec ts in material and workmanship and will conform to WD’ s specific ation therefor . The term of your limi ted warranty d[...]

  • Page 53

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL INDEX – 4 9 Index A Alerts, flashing icon 33 B Backup about ba cking up file s 11 procedure 13 Box cont e nts 2 C CAUTION about er asing t he dri ve 28 lost passwo rds 21 preventing data loss when disconnect- ing 33 your unlocked drive 21 , 25 China RoHS, enviro nmental complia nce 47 Cloud serv ice[...]

  • Page 54

    MY P ASS PORT UL TRA MET AL EDITION USER MANUAL INDEX – 5 0 Space a vailable 33 Status check 33 System compatibility 3 T Temperature check 33 U Uninst alling WD so ftware 37 Unlocki ng the driv e 22 from th e virtu al CD 23 , 33 with the WD Se curity soft ware 22 without the WD Security software 23 USB interface 4 W Warran ty informati on 47 WD B[...]

  • Page 55

    Information furnished by WD is believed to be accurate and reli able; however , no responsibility is assumed by WD for its use nor for any infrin g ement of patents o r othe r rights of t hird parties which may r esult from it s use. No license is g ranted by implication or otherwise under any pate nt or patent rights of WD. WD reserves the right t[...]