Western Digital WDBLJT5000ABK-EESN manual

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Table of contents for the manual

  • Page 1

    My Passport ® Wi r e l e s s Portable Har d Drive User Manual[...]

  • Page 2

    ii WD Service and Support Should you encounter any problem, please give us an opportunity to address it bef ore ret ur n in g t h is product. Most technical support questions can be answer ed through our knowledge base or email support service at http://support.wd.com . If the answer is not available or if you prefer , please contact WD at the best[...]

  • Page 3

    T ABLE OF CONTENTS – iii T able of Contents WD Service and Su pport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii Registering Your WD Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii 1 About Your WD Storage Device . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . [...]

  • Page 4

    T ABLE OF CONTENTS – iv 5 Connecting the Drive . . . . . . . . . . . . . . . . . . . . . . . . 18 Ways to Con nect the Driv e . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Making a Direc t Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Connecting to a Public Wi-Fi Netwo rk/Internet . . . . . . . . . . .[...]

  • Page 5

    T ABLE OF CONTENTS – v 10 Performing Administrative Func tions . . . . . . . . . . . 44 Changing the Password and Devic e Name . . . . . . . . . . . . . . . . . . 44 Changing the Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Specifying Types of Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 L[...]

  • Page 6

    ABOUT Y OUR WD STORAGE DEVICE 1 MY PASSPORT WIRELESS USER MA NUAL About Y our WD Storage Device This chapter includes the following topics: Features Handling Precautions Kit Contents Optional Accessories About the Online Learning Center Compatibil ity Physical Description Welcome to your My Passport Wireless Wi-Fi mo bile storage. Now you have the [...]

  • Page 7

    ABOUT Y OUR WD STORAGE DEVICE 2 MY PASSPORT WIRELESS USER MA NUAL Handling Pr ecautions WD products ar e precision instruments and must be handled with car e during unpacking and installation. Roug h handling, shock, or vi bration can damage drives. Always observe the following precautions when unpacking and in stalling your extern al storage produ[...]

  • Page 8

    ABOUT Y OUR WD STORAGE DEVICE 3 MY PASSPORT WIRELESS USER MA NUAL About the Online Lear ning Center WD’ s online Lear ning Center provides the latest information, instructions, and software to help users get the most out of their personal cloud storage. This web-based guide is an interactive resour ce to walk users thr ough installing and using t[...]

  • Page 9

    ABOUT Y OUR WD STORAGE DEVICE 4 MY PASSPORT WIRELESS USER MA NUAL Physical Description The drive has two LEDs: Power/Battery Status and Wi-Fi. The drive has two buttons, Power and WPS, and a USB 3.0 port. The drive contains a slot for an SD (secure digital) car d. Power and Bat tery Status LED Wi- Fi LE D Power button USB 3.0 port WPS button SD car[...]

  • Page 10

    UNDERSTAND ING THE LEDS AND BUTTONS 5 MY PASSPORT WIRELESS USER MA NUAL Understanding the LEDs and Buttons This chapter includes the following topics: Power and Battery Status LED Wi- F i L E D Other LED Behavior Buttons Power and Battery Status LED The drive is pre-charged at the factory . However , the b attery level may be lower when you take it[...]

  • Page 11

    UNDERSTAND ING THE LEDS AND BUTTONS 6 MY PASSPORT WIRELESS USER MA NUAL Wi-Fi LED The Wi-Fi LED is off when you take the My Passport Wireless drive out of the box. Other LED Behavior Buttons Wi-Fi LED Beha vior/Color Indicates .. . Off Wi- Fi no t a ct i ve Solid blue W ireless network connected or active (all mo des) Solid orange W ireless network[...]

  • Page 12

    SETTING UP TH E WIRELE SS DRIVE 7 MY PASSPORT WIRELESS USER MA NUAL Setting up the W ireless Drive This chapter includes the following topics: T urning the Drive On Setting up the Drive the First Time T ur ning the Drive On  T o turn the drive on whether connected to AC p ower or not, push the power button until the Power and Battery Status LED [...]

  • Page 13

    SETTING UP TH E WIRELE SS DRIVE 8 MY PASSPORT WIRELESS USER MA NUAL Using a Computer and W eb Browser Note: The comput er must be wireless enabled. 1. Make sure the My Passport Wireless drive is turned on and both LEDs are lit. 2. Do one of the following:  On your W indows computer , open the list of available networks.  On a Mac computer , c[...]

  • Page 14

    SETTING UP TH E WIRELE SS DRIVE 9 MY PASSPORT WIRELESS USER MA NUAL 4. Open a br owser and type one of the following: Note: For a list of compat ible browsers, see “Compatibility” on page 3 .  Wi ndows computer: http://mypassport  Mac computer: http://mypassport.local  Windows or Mac comp uter: http://192.168.60.1 (the drive’ s defau[...]

  • Page 15

    SETTING UP TH E WIRELE SS DRIVE 10 MY PASSPORT WIRELESS USER MA NUAL Y ou have the following options:  T o go to the next screen withou t entering credentials, click the Skip check box. The My Passport Wireless dashboard appears. (See “Dashboard Home Page” on page 15 .)  T o secure the drive with a passwor d, enter and confirm a password [...]

  • Page 16

    SETTING UP TH E WIRELE SS DRIVE 11 MY PASSPORT WIRELESS USER MA NUAL About the Dashboar d The dashboard is wher e you can see the status of your drive and customize it as you want. For more information about the dashboar d, see “Using the Dashboard” on page 15 . Using WD My Cloud App on a Mobile Device 1. On yo ur mobile device, go to Settings [...]

  • Page 17

    SETTING UP TH E WIRELE SS DRIVE 12 MY PASSPORT WIRELESS USER MA NUAL 5. Ta p Connect Now to display a list of available WD network devices: 6. Ta p MyPassport and then tap Next to display the Secure Y our Device screen: 7. (Optional) Enter or change the Wi-Fi name of your My Passport Wireless drive. 8. (Optional) If you want to assign or chan ge a [...]

  • Page 18

    SETTING UP TH E WIRELE SS DRIVE 13 MY PASSPORT WIRELESS USER MA NUAL 9. Ta p Save Changes. The following page displays:. 10. On your mobile device, go to Settings and connect to the My Passport Wireless using the new name of your drive and/or your new passwor d .[...]

  • Page 19

    SETTING UP TH E WIRELE SS DRIVE 14 MY PASSPORT WIRELESS USER MA NUAL 11. Ta p t h e My Cloud icon on your mobile device and tap MyPassport (or whatever you named your drive) to display th e following confirmation scr een: 12. Click Continue Using WD My Cloud App to display your folders. 13. Y ou can now open any of the folders to view its contents:[...]

  • Page 20

    USING THE DASHBOARD 15 MY PASSPORT WIRELESS USER MA NUAL Using the Dashboar d Accessing the Dashboard Dashboard Home Page Icons Viewing Drive Status The My Passport W ireless dashboar d is where you can customize settings and manage the drive as you prefer . This chapter provides an overview of the dashboar d. Accessing the Dashboar d After you con[...]

  • Page 21

    USING THE DASHBOARD 16 MY PASSPORT WIRELESS USER MA NUAL Icons Information Icons Navigation Icons Use the navigation icons to open screens wh er e you can configur e settings as you please. Icon Name Actions Alerts Displays recent alerts ab out new firmware and n etwork issues. Critical alerts Displays a severe warning : such as over temperature, u[...]

  • Page 22

    USING THE DASHBOARD 17 MY PASSPORT WIRELESS USER MA NUAL V iewing Drive Status The main body of the Home page shows the st atus of the device and provides shortcuts to two important tasks. Capacity Panel Displays the amount of storage taken up by va rious types of media files and the amount of free storage left on your drive. If you click the panel[...]

  • Page 23

    CONNECTING THE DRIVE 18 MY PASSPORT WIRELESS USER MA NUAL Connecting the Drive W ays to Connect the Drive Making a Direct Connection Connecting to a Public Wi-Fi Network/Inter net Connecting to Y our Home W i-Fi Network Viewing or Changing the Drive’ s Advanced W i-Fi Settings Removing a Connection W ays to Connect the Drive Y ou can connect to t[...]

  • Page 24

    CONNECTING THE DRIVE 19 MY PASSPORT WIRELESS USER MA NUAL Public Wir eless Network Connection Connect the wireless drive to a pub lic Wi-F i network and the Internet – Set up the My Passport W ireless drive to join a public wireless network and shar e the Inter net. Any other computers or devices connected to the pu blic wir eless network are una[...]

  • Page 25

    CONNECTING THE DRIVE 20 MY PASSPORT WIRELESS USER MA NUAL USB Connection Plug the drive into your computer (USB mode) – Connect your computer and your My Passport W ireless drive with a USB cable, essentially tur ning the drive into a Direct- Attached Storage (DAS) drive. In this case, th ere is no wir eless connectivity so you don’t get Intern[...]

  • Page 26

    CONNECTING THE DRIVE 21 MY PASSPORT WIRELESS USER MA NUAL Making a Dir ect Connection Making a Dire ct Connection Using a W eb Browser After setup, when you want to connect to your computer (if not alr eady connected), follow these steps: 1. Make sure the My Passport Wireless device is on, the Power and Battery Status LED is lit, and the Wi-Fi LED [...]

  • Page 27

    CONNECTING THE DRIVE 22 MY PASSPORT WIRELESS USER MA NUAL Making a Dir ect Connection to a Mobile Device via WD My Cloud This procedur e assumes you have alr eady downloaded the WD My Cloud app on a mobile device and connected wirelessly to the My Passport Wireless drive at least once. (See “Using WD My Cloud App on a Mobile Device” on page 11 [...]

  • Page 28

    CONNECTING THE DRIVE 23 MY PASSPORT WIRELESS USER MA NUAL Connecting to a Public Wi-Fi Network/Inter net A public W i-Fi network (also called a hotspot) provides network and Internet access to mobile devices such as laptops or mobile ph ones. These networks are typically in public locations like coffee shops, airports, and hote ls. For example, if [...]

  • Page 29

    CONNECTING THE DRIVE 24 MY PASSPORT WIRELESS USER MA NUAL The Connect to screen displays: 3. Click Hotspot and do one of the following:  Click Use Password and enter the passwor d for the W i-Fi network.  Click Use WPS and enter the WPS PIN. Note: The WPS option is not available if your network do esn’t have WPS functionality . 4. (Optional[...]

  • Page 30

    CONNECTING THE DRIVE 25 MY PASSPORT WIRELESS USER MA NUAL 5. Click OK to display the W i-Fi screen showing the hotspot connection: If the network you joined has Internet connectivity , you now have Inter net access. And if other computing devices join the My Passport W ireless drive's Wi-Fi network, they will also have Internet access and acce[...]

  • Page 31

    CONNECTING THE DRIVE 26 MY PASSPORT WIRELESS USER MA NUAL 2. Click Switch to Another Network and from the list of networks that displays, select your home Wi-Fi network. The Connect to screen displays: 3. Click Home Network (default se tting) and do one of the following:  Click Use Password , and enter the passwor d for your home W i-Fi network.[...]

  • Page 32

    CONNECTING THE DRIVE 27 MY PASSPORT WIRELESS USER MA NUAL 5. Click OK to display the Current Connection: Home Network screen: If not already connected, connect your comp uter to yo ur home Wi-Fi network. After you join your computer with your home W i-Fi network, you have access to the media (by DLNA) on your My Passport Wireless drive as well as I[...]

  • Page 33

    CONNECTING THE DRIVE 28 MY PASSPORT WIRELESS USER MA NUAL 2. Click the settings icon in the upper right of the My Passport W ireless box to display the current Wi-Fi settings: 3. View or change the settings. Wi- Fi Na m e Wir eless network name. Security T ype Select the type of secur ity to be app lied to the drive’ s Wi- Fi ne t wo r k: • Dis[...]

  • Page 34

    CONNECTING THE DRIVE 29 MY PASSPORT WIRELESS USER MA NUAL 4. Click Save . Removing a Connection 1. T o remove a connection, click Remove Remember ed Network on the Wi-Fi page . The Remembered Connections scr een displays: 2. Click the minus sign (-) next to the co nnection you want to r emove, and then click Close . Y ou can set up a new connection[...]

  • Page 35

    LOADING CONTENT ON Y OUR DRIV E 30 MY PASSPORT WIRELESS USER MA NUAL Loading Content on Y our Drive This chapter includes the following topics: Loading Content Using a Compatible Wireless Camera Backing up a Computer to the Drive One of the first things to do wi th your drive is to load content to it using a USB connection, a wireless connection, a[...]

  • Page 36

    LOADING CONTENT ON Y OUR DRIV E 31 MY PASSPORT WIRELESS USER MA NUAL Using a Wi-Fi Connection to Load Content When you first connect to the My Passport W irele ss Wi-Fi network, none of your media is on the drive. Y ou can start copying files from your computer or other devices on the network to the drive using W i-Fi. From your computer or compute[...]

  • Page 37

    LOADING CONTENT ON Y OUR DRIV E 32 MY PASSPORT WIRELESS USER MA NUAL Using a Compatible Wir eless Camera File T ransfer Protocol (FTP) enables the transfer of content to and fr om your drive’ s Public folder through FTP . The drive supports defaul t Anonymous login and takes advantage of W i- Fi security for protection. The My Passport W ireless [...]

  • Page 38

    LOADING CONTENT ON Y OUR DRIV E 33 MY PASSPORT WIRELESS USER MA NUAL Backing up a Computer to the Drive Following is a brief overview of using yo ur My Passport W ireless drive as a backup destination. T o back up files, the drive must be connected to the computer physically with a USB connection. Using WD SmartW are™ (Windows Only) WD SmartW are[...]

  • Page 39

    LOADING CONTENT ON Y OUR DRIV E 34 MY PASSPORT WIRELESS USER MA NUAL 2. Click Go to Do wnloads to display the Downloads page: 3. In the WD SmartW ar e box, click Download . 4. Access your downloaded files and extract the contents of the zip file to your computer . 5. Double-click the WD SmartW ar e Setup file. 6. Follow the online instructions to c[...]

  • Page 40

    LOADING CONTENT ON Y OUR DRIV E 35 MY PASSPORT WIRELESS USER MA NUAL Backing up a Mac Computer Note: T o use Time Mac hine, reformat your driv e to HFS+ Jour nal. For mor e information see Knowledge Base Answer ID 1174 2. The Apple T ime Machine is a built-in feature on Mac OS X Mavericks, Mountain Lion, Lion, and Snow Leopard computers that can ba[...]

  • Page 41

    USING AN SD CARD WITH THE DRIV E 36 MY PASSPORT WIRELESS USER MA NUAL Using an SD Car d with the Drive This chapter includes the following topics: Moving or Copying Content from an SD Car d Viewing Content Imported from an SD Car d Viewing Content on an SD Card It is easy to move or copy content from an SD car d to your My Passport Wireless drive. [...]

  • Page 42

    USING AN SD CARD WITH THE DRIV E 37 MY PASSPORT WIRELESS USER MA NUAL V iewing Content Imported from an SD Car d Note: Besides u sing the comput er to check t he files from an SD card, you ca n also do it with the WD My Cloud mobile app. T o use the mobile a pp, you must sync the conten t onto the My Passport Wireless drive first. 1. On your comput[...]

  • Page 43

    USING AN SD CARD WITH THE DRIV E 38 MY PASSPORT WIRELESS USER MA NUAL V iewing Content on an SD Card 1. On your computer , open the File Ex plorer (PC) window or Finder (Mac). 2. Do one of the following:  For a Windows PC, in the left pane of the File Explorer window , click Network > MYP ASSPORT > SD .  For a Mac computer , in the left[...]

  • Page 44

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 39 MY PASSPORT WIRELESS USER MA NUAL Playing/Str eaming Videos, Photos, & Music Using the Drive as a Media Server Enabling Media Streaming Using the Drive with a DL NA-Enabled Mobile App Using the Drive as a Media Server Note: See specific DLNA media device user manuals for instru ctions on connecti[...]

  • Page 45

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 40 MY PASSPORT WIRELESS USER MA NUAL DLNA The DLNA section of the page allows you to enable or disable media streaming and r ebuild the DLNA data base. The drive automatically refr eshes and r ebuilds the DLNA database; however , you can do so manually if you suspect that your database is corrupted. 1. [...]

  • Page 46

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC 41 MY PASSPORT WIRELESS USER MA NUAL Other Media Players Following are general steps for setting up devi ces such as digital pictur e frames, Blu Ray players, network-connected TVs, and digital media adapters: 1. Make sure that your My Passport Wireless drive is connected to your home’ s W i-Fi networ[...]

  • Page 47

    USING THE BATT ERY 42 MY PASSPORT WIRELESS USER MA NUAL Using the Battery This chapter includes the following topics: Improving Battery Life or Perfor mance Charging the Battery Viewing Battery Status When Drive is Off Impr oving Battery Life or Performance The Hardwar e screen allows you to extend the life of the battery or impr ove the performanc[...]

  • Page 48

    USING THE BATT ERY 43 MY PASSPORT WIRELESS USER MA NUAL Charging the Battery 1. Connect one end of the cable (included in the box) into the drive’ s USB port and the other end into the adapter (included in the box). 2. Plug the adapter into a wall socket. 3. The LEDs start to pulse. As the drive char ges, the Power and Battery Status LED pulses a[...]

  • Page 49

    PERFORMING ADMINISTRATIVE F UNCTIONS 44 MY PASSPORT WIRELESS USER MA NUAL Performing Administrative Functions This chapter includes the following topics: Changing the Password and Device Name Changing the Language Specifying T ypes of Access Locking the Drive Rebooting and Shutting Down The Admin page is where you can change or set a password to ac[...]

  • Page 50

    PERFORMING ADMINISTRATIVE F UNCTIONS 45 MY PASSPORT WIRELESS USER MA NUAL Changing the Language 1. In the Language section select the language in which you want the dashboard scr eens to appear . 2. Click Save . Specifying T ypes of Access 1. In the Access section, view or modi fy the following security access settings : SSH Secured Shell protocol.[...]

  • Page 51

    PERFORMING ADMINISTRATIVE F UNCTIONS 46 MY PASSPORT WIRELESS USER MA NUAL Locking the Drive Y ou can lock the drive on the Har dware page: 1. Click the Ha rdw a re icon on the navigation bar to display the Har dware scr een. 2. To g g l e Drive lock to On to lock the drive so that it is inaccessible when connected to your computer through the USB p[...]

  • Page 52

    RESETTING Y OUR DRIVE AND P ASSWORD 47 MY PASSPORT WIRELESS USER MA NUAL Resetting Y our Drive and Password This chapter includes the following topics: Manually Resetting the Drive Restoring Factory Settings Using the Dashboard Y ou can perform a system-only r eset of yo ur drive two ways: manually and on the dashboard’ s Admin page. When the dri[...]

  • Page 53

    RESETTING Y OUR DRIVE AND P ASSWORD 48 MY PASSPORT WIRELESS USER MA NUAL 1. In the Restore Factory Settings sect ion, you have the following options:  System Only: Note: T o perform a system and disk r estore , the battery level must be at least 25%. Changes all administrative settings back to their default values, returns the administrator pass[...]

  • Page 54

    UPDATING FIRMWARE 49 MY PASSPORT WIRELESS USER MA NUAL Updating Firmwar e This chapter includes the following topics Updatin g with A vailabl e Firmwar e Performing a Manual Update The Firmware page allows you to automatically or manually check for an update file and then install it. T o check automatically and install an available file, the drive [...]

  • Page 55

    UPDATING FIRMWARE 50 MY PASSPORT WIRELESS USER MA NUAL Performing a Manual Update 1. Go to http://support.wdc.com/product/download.asp to locate and download an available file to your co mputer , or c lick the Online location of the WD My Passport Wireless firmware link at the bottom of the scr een. 2. Download the latest firmwar e file. 3. Connect[...]

  • Page 56

    USING WD QUICK VIEW WITH THE DRIVE 51 MY PASSPORT WIRELESS USER MA NUAL Using WD Quick View with the Drive This chapter includes the following topics: Installing WD Quick View Accessing WD Quick View Shortcut Options Note: Windows computers support WD Quick V iew on the My Passport Wir eless drive by a U SB connection or on your network in home or [...]

  • Page 57

    USING WD QUICK VIEW WITH THE DRIVE 52 MY PASSPORT WIRELESS USER MA NUAL 2. Access the online Learning Center Welcome page for My Passport Wireless: www .wd.com/se tup/mypassportwireless : 3. Click Go to Do wnloads to display the Downloads page: 4. In the WD Quick View box, click Download . WD Quick View software installs the WD Qu ick View icon in [...]

  • Page 58

    USING WD QUICK VIEW WITH THE DRIVE 53 MY PASSPORT WIRELESS USER MA NUAL Accessing WD Quick V iew Shortcut Options Windows 1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your My Passport W ireless drive and display a sub-menu 3. Select the desired option. Mac OS X Note[...]

  • Page 59

    GETTING SUPPORT 54 MY PASSPORT WIRELESS USER MA NUAL Getting Support Support Page The Support page enables you run diagnostic te sts and generate system reports to send to Customer Support and gives you the opport unity to join WD’ s Product Impr ovement Program. T o display the Support Page, click Support on the navigation bar . System Reports I[...]

  • Page 60

    GETTING SUPPORT 55 MY PASSPORT WIRELESS USER MA NUAL Diagnostics Run diagnostic tests if you are having pr oblems with your drive. There ar e two types of diagnostic tests:  Quick T est: Checks the hard drive for major performance pr oblems. The r esult of a quick test is a pass or fail evaluation of the har d drive’ s condition. The quick tes[...]

  • Page 61

    PROBLEMS AND SOLUTIO NS 56 MY PASSPORT WIRELESS USER MA NUAL Pr oblems and Solutions Password I forgot the Wi-Fi pa ssword of my drive. Reset the drive to its default settings by powering on the drive, pressing the Power and WPS buttons at the same time for around 10 seconds until the Power LED blinks white. Once the drive has powered up completely[...]

  • Page 62

    PROBLEMS AND SOLUTIO NS 57 MY PASSPORT WIRELESS USER MA NUAL I am experiencing th e following symptoms:  The dashboard’ s capacity panel is not sh owing a value even after long time.  When I connect the drive to my computer’ s USB port, Windows tells me to run scandisk.  My drive does not show any media on my media player .  The Pub[...]

  • Page 63

    PROBLEMS AND SOLUTIO NS 58 MY PASSPORT WIRELESS USER MA NUAL The wir eless speed is slower than normal.  The device may be in Battery Life mode. in this mode, the performance is reduced to extend the battery life.  The charge on the battery may be too low .  There may be interfer ence in the drive’ s W i-Fi channel or W i-Fi bandwidth as[...]

  • Page 64

    APPENDIX A. T ECHNICAL SP ECIFICATIONS 59 MY PASSPORT WIRELESS USER MA NUAL Appendix A. T echnical Specifications Capacity 500 GB, 1 TB, 2 TB Wi-Fi pr otocol Compliant with 802.11b /g/n (20 MHz band) Receives/transmit s in 2.4 GHz ba nd Supported pr otocols SMB, AFP, UPnP, FTP Interface USB 3.0 up to 5 Gb/s USB 2.0 up to 480 MB/s SD 2.0 up to 25 MB[...]

  • Page 65

    APPENDIX A. T ECHNICAL SP ECIFICATIONS 60 MY PASSPORT WIRELESS USER MA NUAL We i g h t 500 GB 1 TB 2 TB 0.55 lb (0.25 kg) 0.60 lb (0.27 kg) 0.77 lb (0.35 kg) Power supply AC input voltage (AC adapter) AC input fr equency Input voltage: 90V to 260 VAC Input freque ncy: 47 to 63 Hz T emperature Operating te mperatur e: 0°C to 35°C (3 2°F to 95°F)[...]

  • Page 66

    APPENDIX B. COMPATIBLE MEDIA FORMATS 61 MY PASSPORT WIRELESS USER MA NUAL Appendix B. Compatible Media Formats DLNA File Formats Note: Some devices ma y not support pla yback of all these files. Please refer to your device’ s user manual t o see which formats ar e supporte d. Formats Compatible with WD My Cloud App Note: Y ou can go to the Help/F[...]

  • Page 67

    APPENDIX C. COMPLIANCE A ND W ARRANTY INFORMA TION 62 MY PASSPORT WIRELESS USER MA NUAL Appendix C. Compliance and W arranty Information This appendix includes the following topics: Regulatory Compliance Battery Safety GNU General Public License (“GPL”) Regulatory Compliance Federal Communications Commission (FCC) Class B Information Operation [...]

  • Page 68

    APPENDIX C. COMPLIANCE A ND W ARRANTY INFORMA TION 63 MY PASSPORT WIRELESS USER MA NUAL damage or violation of government regulations arising fr om failing to comply with these guidelines. CAUTION : T o comply with FCC RF exposure compliance requir ements, the antenna used for this transmitter must be installed to prov ide a separation distance of [...]

  • Page 69

    APPENDIX C. COMPLIANCE A ND W ARRANTY INFORMA TION 64 MY PASSPORT WIRELESS USER MA NUAL Le produit est conforme aux limites d'expositi on pour les appareils portables RF pour les Etats-Unis et le Canada établies pour un envi ronnement no n contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de di stance entre[...]

  • Page 70

    APPENDIX C. COMPLIANCE A ND W ARRANTY INFORMA TION 65 MY PASSPORT WIRELESS USER MA NUAL VCCI Statement Envir onmental Compliance (China) Battery Safety This product contains a r echargeable, non-user replaceable lithium-ion battery . The life of the battery depends on the model, usage cond itions, and configurations of the product. Following are so[...]

  • Page 71

    APPENDIX C. COMPLIANCE A ND W ARRANTY INFORMA TION 66 MY PASSPORT WIRELESS USER MA NUAL W arranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product r equires maintenance, either cont act the dealer fr om whom you originally purchased the Pr oduct or visit our product s[...]

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    APPENDIX C. COMPLIANCE A ND W ARRANTY INFORMA TION 67 MY PASSPORT WIRELESS USER MA NUAL GNU General Public License (“GPL”) Firmware incorporated into this pr oduct ma y include thir d party copyrighted softwar e licensed under the GPL or Lesser General Pub lic License (“LGPL”) (collectively , “GPL Software”) and not W estern Digital’ [...]

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    Information furnished by WD is believed to be accurate and reli able; however , no responsibility is assumed by WD for its use nor for any infringement of patents or othe r rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent o r patent rights of WD. WD r eserves the right to chan[...]