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Ultratec CAPTEL 200 manual

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Table of contents for the manual

  • Page 1

    USING Y OUR C a pTe l ™ 305-014801 Model 200[...]

  • Page 2

    Ultratec , Inc . 450 Science Driv e Madison, WI 53711 (888) 269-7477 (V oice / Cap T el ) (800) 482-2424 (TTY) (608) 238-3008 (F ax) captel@ca ptelmail.com (Email) www .captionedtelephone.com IMPORT ANT! Dialing 911 in an Emer gency T o r each help as quic kly as possib le in an emerg ency , all single line CapT el calls placed to 911 connect direc[...]

  • Page 3

    CONTENTS ■ 1 CONTENTS Ov er view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Calling & Answ ering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 4

    2 ■ O VERVIEW O VERVIEW Ho w Does CapTel W ork? CapT el w orks like an y other amplified telephone, with one impor tant dif f erence. It also displays written captions, which ar e provided by a captioning ser vice, of ever ything the other per son sa ys. Captions ar e tr eated with absolute confidentiality. Ev er ything the person sa ys also goes[...]

  • Page 5

    F ea tur es O VERVIEW ■ 3 T OP VIEW 1. Handset hook 2. Displa y scr een 3. Displa y buttons 4. Number buttons 5. Menu button 6. Flash button 7. Hold button and light 8. V olume button and light 9. Caption button and light 10. Ringer V olume contr ol 11. Con v ersation T one contr ol 12. Con v ersation V olume contr ol 13. Mini K e yboard (under f[...]

  • Page 6

    Displa y & Displa y Buttons The displa y screen pro vides wor d-f or-wor d captions dur ing your conv er sation. The screen also displa ys the menu when you press the button. Use the displa y Buttons to make selections when using the menu system. Menu Button The button allows you to personalize settings such as displa y contrast and ring er pit[...]

  • Page 7

    T one Slide Contr ol The T one Slide Control allows you to adjust the quality of sound that comes through the handset to a frequency r ange that w orks best f or you. W ith the slide control, you can increase lo w- or high-frequency sounds f or utmost clar ity . Hold Button (Mute for Captioned Calls) Dur ing a non-captioned call, you can put the ca[...]

  • Page 8

    6 ■ INST ALLA TION INST ALLA TION CapT el includes the f ollowing parts: ✔ Handset with coiled cord ✔ A C adapter ✔ 7-f oot telephone line cord ✔ 6-inc h telephone line cord (use when mounting on wall) ✔ Desktop/wall f ootplate CA UTION! Do not plug the CapT el into any telephone line other than a standard, analog telephone line or an a[...]

  • Page 9

    INST ALLA TION ■ 7 STEP 2 – Set Up the CapTel F or Desktop Use 1. Plug the A C adapter cord into the r ound pow er jack on the bottom of the CapT el . 2. Plug the telephone line cord into the fir st (left) telephone line jack. 3. Attac h the desktop/wall f ootplate, making sure the larg er side is along the top edge of the CapT el . 4. Plug the[...]

  • Page 10

    8 ■ CALLING & ANSWERING CALLING & ANSWERING Placing a Call with Captions Using the CapT el is easy—just pic k up the handset and dial: 1. V er ify that the Caption f eature is on. The red light ov er the button should be lit. If the light is not on when placing an outg oing call, tur n on the f eature by pressing the button. 2. Pick up [...]

  • Page 11

    Ans w ering a Call with Captions Because the captions are pro vided by a Captioning Ser vice, the per son calling you must first connect with the ser vice in order f or you to receiv e captions dur ing the call. Giv e your callers the toll-free Captioning Ser vice voice number (see pag e 1). 1. The per son calling y ou fir st dials the toll-free Ca[...]

  • Page 12

    10 ■ CALLING & ANSWERING Dur ing the pause, the per son calling you hears the recorded messag e “Please hold, the person y ou hav e called will be with y ou shor tly , ” and will not hear y ou speak. 5. W atch the displa y . Y ou may begin speaking as soon as y ou see that the call has connected. If y ou answ er an incoming call on a phon[...]

  • Page 13

    ADJUSTING THE SOUND Con v ersation V olume T o increase the o ver all volume of the person’ s v oice coming through the handset: 1. Mov e the slide control, located on the r ight side of the CapT el , toward the top of the phone until the v olume is at a comf or table lev el (see also Conversation T one below). 2. F or an additional boost (up to [...]

  • Page 14

    Ringer Pitch & V olume Y ou can select the Ringer pitc h and volume that help y ou hear best. Set the Ringer v olume to of f, low , medium, or high using the s witch on the right side of the CapT el . T o adjust the Ring er pitch: 1. W ith the handset hung up, press the button. Either your last phone conversation or the Save Captions After Hang[...]

  • Page 15

    ADJUSTING THE SOUND ■ 13 Kno wing What is Happening on the Line (Graphic Meters) There ar e two indicators which appear on the displa y dur ing calls to help y ou monitor sounds on the line. These meter s do not appear during non- captioned calls. The Signal Meter The Signal Meter lights up to indicate sounds on the handset, suc h as the caller?[...]

  • Page 16

    14 ■ USING CALLING FEA TURES USING CALLING FEA TURES Speed Dialing fr om Memor y The Speed Dial f eature lets y ou quickly dial a f ew frequentl y called phone number s. NO TE: Phone number s must be sav ed in CapT el memor y befor e using this f eature (see Saving Speed Dial Numbers on pa g e 20). T o speed dial a number in memor y , lift the ha[...]

  • Page 17

    Re vie wing Captions Y ou can review the captions from a captioned call during the call or after hanging up. 1. Dur ing or after a captioned call, press the button. The captions are displa yed in a smaller area and Revie w Captions appear s. 2. Press and hold the button ne xt to the up or down ar rows to scr oll through the captions. Dur ing an act[...]

  • Page 18

    16 ■ USING CALLING FEA TURES Using Hold/Mute During a Captioned Call (Mute) Press the button dur ing a captioned call to mute y our v oice and backg round sounds. Confir m that the red light above the button is lit. As long as this light is on, you can still hear what the person on the other end of the line is sa ying and you will still see capti[...]

  • Page 19

    Using Caller ID If y ou subscr ibe to Caller ID ser vice from y our phone ser vice provider , y our CapT el phone will display the name and/or number of the person calling, depending on the ser vice to which y ou subscr ibe. Incoming Calls CapT el will displa y the name and/or number of the per son calling. Unans wer ed Calls CapT el will also disp[...]

  • Page 20

    MENU SETTINGS T o access the Menu settings: 1. W ith the handset hung up, press the button. The displa y will show captions from y our last conver sation or the Save Captions After Hanging up menu. 2. Continue pressing the button to scroll through the menu options. Press the button ne xt to Exit at an y time to quit progr amming. Sa v e Captions Af[...]

  • Page 21

    MENU SETTINGS ■ 19 Is a Number Requir ed to Dial an Outside Line? In an of fice setting, use this featur e if you need to dial 9, f or e xample, to get an “outside line”. The number must be sav ed here to g et an outside line dur ing captioned calls. The number is automatically dialed at the start of ev er y call when the Caption featur e is [...]

  • Page 22

    3. Enter number to b lock call-waiting is displa yed. T ype the number to bloc k call-waiting using the number keypad. Y ou can erase number s shown by pressing the button ne xt to the back arrow ( ← ). 4. Press the button ne xt to OK. **Saved** is displa yed. 5. Press the button to go to the ne xt menu option, or press the button ne xt to Exit t[...]

  • Page 23

    MENU SETTINGS ■ 21 Captioning Exter nal Ans w ering Machine Messages If you call a phone number to access y our voice mail messag es, CapT el will caption the messages f or you (see Retrieving Y our V oice Mail Messages on page 24). Y ou can also use CapT el to receiv e captions of voice messag es left on an ans wering machine that is near y our [...]

  • Page 24

    22 ■ MENU SETTINGS Captions (On/Off Setting) Y ou can chang e the default setting of CapT el to alwa ys have captions set to “On” or to alwa ys have captions set to “Of f ”, without needing to press the button bef ore each call. Captions On When the caption default is set to “On”, ever y outgoing call is automaticall y connected throu[...]

  • Page 25

    Ringer Pitch 1. W ith the handset hung up, press the button until Ringer Pitch is displa yed. 2. Press the button ne xt to the up or down arrow to select the pitc h that wor ks best for y ou. The r ing er will r ing as you do this. If y ou don’t hear the r ing er , make sure the switc h is tur ned on. (see pa g e 12) 3. Press the button ne xt to [...]

  • Page 26

    AD V ANCED CALLING Using Automa ted (T ouchtone) Systems W ith CapT el, you can easil y receiv e and/or leave messag es on answ er ing machines or v oice mail systems with automated menus. Y ou can press the CapT el number buttons at any time during a call to make selections. This makes navigating automated systems easy . Y ou may pr ess a button a[...]

  • Page 27

    AD V ANCED C ALLING ■ 25 Calling Another CapT el User (CapT el to CapT el) Because y ou want the per son y ou are calling to receiv e captions, you will fir st need to connect to the captioning ser vice. 1. V er ify that the Caption f eature is on. If the red light o ver the button is not lit, tur n on the f eature by pressing the button. 2. Pick[...]

  • Page 28

    26 ■ AD V ANCED C ALLING Calling a TTY User Via T raditional Rela y Y ou can call TTY user s with the CapT el by placing the call through rela y . There ar e two w a ys to do this: Dialing the Rela y V oice Number CapT el calls placed through y our state’ s toll-fr ee rela y number are handled like an y other captioned call. Simply: 1. Make sur[...]

  • Page 29

    AD V ANCED C ALLING ■ 27 T o place y our VCO call: 1. Lift the CapT el handset and dial 711. 2. The displa y reads VCO Mode Dialing 711 and connects y ou to the 711 rela y ser vice. 3. When y ou see that the rela y CA has ans wer ed, ask for “VCO please”. This will aler t the rela y CA that you will be speaking (instead of typing) throughout [...]

  • Page 30

    DIALING 911 IN AN EMERGENCY In order to pr ovide the f astest possible access to help in an emerg ency , all single line CapT el calls to 911 are immediatel y directed to Emerg ency 911 Ser vices instead of being routed through the Captioning Ser vice. This means: • There are no dela ys in accessing emergency personnel, as your call is directl y [...]

  • Page 31

    Dialing an Emer gency 911 Call Dir ectly (Recommended Method) 1. Pick up the CapT el handset. Dial 911 on the ke ypad. 2. The light above the button will go off, and the displa y shows *CAPTIONS ARE OFF* Dialing 911 Directly . W atch the displa y for instr uctions. 3. When y ou hear the 911 call-taker or see that a connection has been established, [...]

  • Page 32

    Dialing an Emer gency 911 Call Thr ough Rela y (Alter na tiv e Method) Rela y ser vices are equipped to help provide te xt captions during 911 calls, and are v er y familiar with VCO (combined voice and te xt) calling. If you place an emerg ency call through rela y , you will r eceive te xt captions of ev er ything that the 911 call-taker says. Y o[...]

  • Page 33

    HELPFUL TIPS ■ 31 HELPFUL TIPS Pr ob lem Solving My CapT el does not ring. Check that the s witch is set to ON . T oo man y phones and/or computer modems in your home ma y e xceed the “r ing er equivalence number” (REN) of y our telephone ser vice. Contact y our telephone ser vice provider to v er ify that y our ser vice is adequate for y our[...]

  • Page 34

    • If y ou ha v e Call-W aiting: (from y our telephone ser vice) make sure that a Call-W aiting block is pr ogr ammed cor rectl y (see Do Y ou Ha v e Call- W aiting? on pa g e 19). • If y ou do not ha v e Call-W aiting: c heck to make sur e that nothing is prog rammed in the Call-W aiting bloc k by pressing the menu ke y until “Do you hav e Ca[...]

  • Page 35

    I sometimes see a wor d in brackets, such as “<thank>.” What do the brackets mean? At times, the captioning ser vice may make a correction in the written captions. The corrected w ord(s) ar e display ed in brackets. There ma y be a dela y between the wr ong wor d(s) and the cor rection. The captions seem delayed. This ma y happen occasion[...]

  • Page 36

    The handset volume is not loud enough for me. Slide the control up to increase the v olume coming through the handset. Press the button to tur n on the v olume boost. Check the slide to make sure it is set to the lev el that is best for y ou (see Adjusting the Sound on page 11). Y ou may notice a decr ease in volume when another phone on an e xtens[...]

  • Page 37

    Nothing is happening with my CapT el phone. No power , no lights, no dial tone. The pow er suppl y may hav e been disr upted. Reset your CapT el telephone by unplugging the power adapter from the w all. W ait f or one minute, then plug the A C adapter back in. Make sure that the pow er is not controlled by a light switc h. If the prob lem per sists[...]

  • Page 38

    CapT el user s do not need to say “GA ” or “SK” (“Go Ahead” or “Stop K eying”). This is optional. T o make more than one call in a ro w , hang up and dial the ne xt telephone number just as you w ould with any other non-r elay call. Special Setup Instr uctions Connecting an Exter nal Signaler T o use an optional signal light, plug a[...]

  • Page 39

    SPECIFICA TIONS ■ 37 Physical Dimensions Size: 8.1" x 9.5" x 2.75" W eight: 2 lb. 7oz. Pow e r A C Adapter: 9 VDC, 500 mA (barrel is negative) Adapter is UL/CSA listed. Dial Pad Larg e K e ys: 1.15" x 0.8" Larg e Pr int: .65" (62 pt) Mini Ke yboard 47-key , Qwerty keyboard Displa y Backlit, gr aphical LCD display 160[...]

  • Page 40

    38 ■ INDEX 711, Dialing ...........................................26 911, Dialing ...........................................28 Alternative method 30 Recommended method ............................ 29 A C adapter .....................................7 , 35, 37 For desktop use .......7 Amplification ...........................................37 V[...]

  • Page 41

    FCC INFORMA TION ■ 39 The CapT el has been tested and found to comply with the specifications f or a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer ence in a residential installation. This equipment g enerates and uses radio frequency energy and if n[...]

  • Page 42

    40 ■ SAFETY INSTRUCTIONS SAFETY INSTRUCTIONS SA VE THESE INSTRUCTIONS! When using your CapT el , basic safety precautions should alwa ys be follow ed to reduce the risk of fire, electr ic shock, and injur y to per sons. 1. Read and under stand all instr uctions. 2. Follow all warnings and instructions on the CapT el . 3. Unplug the CapT el from t[...]