Tektronix 850 manual

® P H A S E R ® 8 5 0 C OL OR P R I NTE R User Guide www .tek.com/Color_Printers/[...]

Phaser ® 850 Color Printer User Guide November 1999[...]

Copyright © Tektronix, Inc. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. Tektronix ® , Phaser ® , PhaserShare ® , ColorStix ® , the TekColor ® icon, and Made For Each Other ® are registered trademarks of Tektroni[...]

PANTONE ® Colors generated by the Phaser 850 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate colors. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software pac[...]

Warranty Printer Warranty Tektronix warrants that the Phaser 850 Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the warranty period, Tektronix, at its option, will: (1) repair the product by means of telephone support or on-site service at[...]

Consumables Warranty Tektronix warrants that the Customer Replaceable Consumables (CRCs) will be free from defects in materials and workmanship for a period of ninety (90) days (six (6) months where longer periods are required by law) from the date of installation, but not more than one (1) year from date of shipment. Under this warranty, the Custo[...]

For the software warranty please see the end user license agreement included with the software. If you are an Australian consumer, you should be aware that the Trade Practices Act 1974 and equivalent State and Territory legislation (collectively "the Acts") contain special provisions designed to protect Australian consumers. Nothing in an[...]

User safety summary Terms in manual: Caution: Conditions that can result in damage to the product. Warning: Conditions that can result in personal injury or loss of life. Use proper power source: Do not operate this product from a power source that applies more than the voltage specified. To avoid fire hazard, use only the power cord specified for [...]

Symbols as marked on product: DANGER high voltage: Protective ground (earth) terminal: Hot surface on or in the printer. Use caution to avoid personal injury: Use caution. Refer to the manual(s) for information: Warning If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock[...]

User Guide ix Contents Tektronix supplies and accessories 1 The front panel 6 Print quality modes 8 TekColor™ color corrections 9 Paper tips 10 Manual-feed printing 13 Printing on envelopes 18 Loading the Standard Paper/ Transparency Tray 23 Loading the High-Capacity Paper Tray Assembly 25 Loading the optional High-Capacity Transparency/Label Tra[...]

x Phaser 850 Color Printer Troubleshooting print quality 49 Moving the printer 55 Getting help 57 Index 61[...]

User Guide 1 Tektronix supplies and accessories To order supplies and accessories, contact your local dealer or visit the Tektronix web site: www.tek.com/Color_Printers/products/supplies.html ColorStix Ink Item Part Number 3 Free Black sticks 016-1831-00 5 Cyan sticks plus 2 Free Black sticks 016-1825-00 5 Magenta sticks plus 2 Free Black sticks 01[...]

2 Phaser 850 Color Printer Transparencies Item Size Description Part Number Premium A/Letter (U. S.) 8.5 x 11 in. 50 sheets 016-1724-00 Premium A4 (Metric Letter) 210 x 297 mm 50 sheets 016-1725-00 Standard A/Letter (U. S.) 8.5 x 11 in. 50 sheets 016-1720-00 Standard A4 (Metric Letter) 210 x 297 mm 50 sheets 016-1721-00 Color Printing Labels Size D[...]

User Guide 3 Replacement items Item Part Number Maintenance Waste Tray (replacement) 436-0370-01 Maintenance Drawer (replacement) 436-0383-00 Rapid Release Guide 650-4153-00 Additional memory Features Part Numbers ■ Improved performance ■ Up to 256 Mbytes maximum ■ 64 Mbytes: ZMB64 ■ 128 Mbytes: ZMB128 The printer has two memory slots. When[...]

4 Phaser 850 Color Printer High-Capacity Paper Tray Assembly Features Part Numbers ■ Increased paper-printing capacity ■ Increased printing versatility and convenience ■ Up to two High-Capacity Paper Tray Assemblies can be used ■ U. S.: Z840LTA ■ Metric: Z840LTA Option 01 Printer Station Features Part Number ■ Ergonomic surface height ?[...]

User Guide 5 PhaserShare® Network Card Features Part Number ■ Easy to install ■ Increases shareability ■ High-performance network connectivity Token Ring: ZNBTR[...]

6 Phaser 850 Color Printer The front panel ■ Provides access to printer settings (tray, print-quality mode, network settings, etc.). ■ Displays the printer’s operating status (Ready to Print, Printing). ■ Alerts you to replace consumables, load paper, and clear jams. ? 1 2 7 6 5 4 3 Help Select Phaser 850 DX READ Y TO PRINT Menu About my Pr[...]

User Guide 7 Key 1. Error indicator 2. Power indicator 3. Printer model and current status 4. Display ■ Menu: Accesses printer setup menus ■ About My Printer: Displays current printer settings and information ■ Help: Accesses information and tools for solving printer problems ■ Printer Demo: Prints sample images and color charts 5. Navigati[...]

8 Phaser 850 Color Printer Print quality modes *Approximate number of pages per minute; does not include image processing time. Based on prints with margins of .5 in. or greater. **Transparencies are printed in Standard mode. Print quality modes selectable from a printer driver or the front panel Maximum speed * Fast Color ■ Fastest full-color ou[...]

User Guide 9 TekColor ™ color corrections Color corrections selectable from a printer driver or the front panel Description Automatic ■ Automatically applies the best color correction mode to each element on the page None ■ No color correction made to colors ■ Used with the PANTONE ® Color Chart for PANTONE ® Color matching Vivid Color ?[...]

10 Phaser 850 Color Printer Paper tips ■ Print the Paper Tips Page from the printer’s front panel for a detailed list of paper types and sizes. ■ When you select a tray by location (Upper, Middle, Lower) from a printer driver, the printer feeds from that tray. ■ Always keep stored paper, transparencies, and labels, in sealed packages to avo[...]

User Guide 11 Supported page sizes and print area The image area of a print is a bit smaller than the paper size. You may need to adjust the page margins in your application software to match the print area. To print from a supported driver, select Print. Select Page Size. Choose one of the following sizes. *Transparencies available in Letter- and [...]

12 Phaser 850 Color Printer Caution Never use envelopes with windows or metal clasps; they will damage the printer. Use only the recommended envelope sizes. Envelopes must always be placed with the flap face-up. For better results, use light-weight, laser-quality envelopes. Envelopes Page size Print area Top/ Bottom margins (A/B) Left/ Right margin[...]

User Guide 13 Manual-feed printing Supported media See page 1 for supplies ordering information. Paper ■ Sizes: ■ A/Letter ■ Executive ■ A4 ■ A5 ■ Bond or equivalent, 60 - 150 g/m 2 ; 16 - 40 lb. ■ Heavy papers 150 - 216 g/m 2 : for example, cover stock 216 g/m 2 or 80-lb., and index stock 110-lb.; single-sided printing only ■ Coate[...]

14 Phaser 850 Color Printer Envelopes For better results, use light-weight, laser-quality envelopes. ■ #10 (U. S.) ■ #6 3/4 (U. S.) ■ Monarch (U. S.) ■ C5 ■ DL ■ Choukei 3 Gou ■ Choukei 4 Gou Using the manual-feed slot for single-sided printing To use the manual-feed slot for single-sided printing, follow these steps. To use the manua[...]

User Guide 15 3. Open the manual-feed slot. 4. Align the paper, transparency, or envelope, with the left side of the slot. For either Letter- or A4-size, adjust the guides on the right side of the slot. 5. When the front panel reads Waiting for Manual Feed, insert one sheet or envelope until the printer pulls it in: ■ Top of the page enters first[...]

16 Phaser 850 Color Printer Manual-feed speciality media overview 1. Letterhead or High-Resolution Photo See Loading letterhead paper for two-sided printing on page 34 and Printing on High Resolution Photo Paper on page 29 for more information. 2. Transparencies 3. Labels See Printing on labels on page 30 for more information. 1234 0643-68 12 3[...]

User Guide 17 1. Envelopes See Printing on envelopes on page 18 for more information. 2. Executive/A5 small papers Caution Never use envelopes with windows or metal clasps; they will damage the printer. Only use the recommended envelope sizes. Envelopes must always be placed with the flap face-up. 0643-149 12[...]

18 Phaser 850 Color Printer Printing on envelopes 1. In your application, create a document matching the measurements of the envelope (see page 11 for dimensions). 2. From your application, make these selections and send the job to the printer: ■ Set the orientation to Landscape. ■ Select your envelope size. ■ Select Manual Feed Paper as the [...]

User Guide 19 Guidelines for envelope printing ■ Use the recommended envelope sizes (see page 11 ) ■ For better results, use light-weight, laser-quality envelopes. ■ No windows or metal clasps ■ No exposed gummed surfaces ■ Single-sided printing only ■ Keep unused envelopes in their original packaging to avoid dust ■ Many applications[...]

20 Phaser 850 Color Printer 6. Click the Envelope Options tab. 7. In the Envelope size drop-down list, select your envelope size. 8. Click OK. 9. In the Envelopes and Labels dialog box, click Print to open the Page Setup dialog box. 10. In the Page Setup dialog box, select all of the following Page Attributes: ■ Paper: select your envelope size. [...]

User Guide 21 From other Macintosh applications: If the envelope address prints upside-down, change the Page Setup settings in your printer driver before printing: 1. From the File menu, select Page Setup. 2. Select the following Page Attributes: ■ Paper: select your envelope size. ■ Orientation: select Landscape. 3. From the drop-down list, se[...]

22 Phaser 850 Color Printer Printing envelopes from Windows To print envelopes from Microsoft WORD for Windows, follow these steps: 1. From the Tools menu, select Envelopes and Labels. 2. In the Envelopes and Labels dialog box, click the Envelopes tab. 3. In the Envelopes tab, type in delivery and return addresses. 4. Click the Feed icon. 5. In the[...]

User Guide 23 Loading the Standard Paper/ Transparency Tray Supported media See page 1 for supplies ordering information. Paper ■ 200-sheet capacity ■ Bond or equivalent, 60 - 150 g/m 2 , 16 - 40 lb. ■ Heavy papers 150 - 176 g/m 2 , 40 - 65-lb.; for example, cover stock 176 g/m 2 or 65-lb.; single-sided printing only ■ Coated or glossy pape[...]

24 Phaser 850 Color Printer Loading the tray 1. Use the tray’s maximum-capacity label to determine how much paper or transparency to load. 2. Load paper with the side to be printed face-up. ■ For single-sided printing, load letterhead paper with the top of the page at the front of the tray. ■ For two-sided printing on letterhead, refer to pag[...]

User Guide 25 Loading the High-Capacity Paper Tray Assembly Supported media See page 1 for supplies ordering information. Paper only ■ 500-sheet capacity ■ Bond or equivalent, 63 - 120 g/m 2 , 17 - 32 lb. ■ You can use up to two High-Capacity Paper Tray Assemblies with your printer. Loading the tray 1. Angle the paper stack to match the angle[...]

26 Phaser 850 Color Printer 5. Insert the tray into the printer. 0389-19[...]

User Guide 27 Loading the optional High-Capacity Transparency/Label Tray Supported media See page 1 for supplies ordering information. Transparencies ■ 175-sheet capacity ■ Use only Phaser 850 printer transparencies ■ Set tray switch to Transparency. Labels ■ 100-sheet capacity ■ Use only Phaser 850 printer Color Printing Labels ■ Set t[...]

28 Phaser 850 Color Printer Loading the tray 1. Use the tray’s maximum-capacity label to determine how much media to load. 2. Load media with the side to be printed face-up. 3. Place the media snugly against the inside left back wall of the tray. 4. Set the switch on the side of the tray for Transparency or Label to match the loaded media. 5. Ins[...]

User Guide 29 Printing on High Resolution Photo Paper The Tektronix High Resolution Photo Paper is printable on one side only, and has a Tektronix logo on the reverse. See page 1 for supplies ordering information. 1. Insert the paper into the appropriate tray: Standard Paper/Transparency tray: 50 sheets ■ Load paper face-up ■ Set tray switch to[...]

30 Phaser 850 Color Printer Printing on labels 1. Insert the label sheets into the appropriate tray: Standard Paper/Transparency tray: 50 sheets ■ Face-up ■ Set tray switch to Paper. High-Capacity Transparency/Label tray: 100 sheets ■ Face-up ■ Set tray switch to Label. Manual-feed slot: 1 sheet ■ Face-down 0643-159 T ransparency Paper Le[...]

User Guide 31 2. If your application has a setting for labels, use it as a template. Otherwise, for margin settings, refer to the instructions included with the labels. 3. In the printer driver, make these selections: ■ Select the appropriate tray. ■ Turn off the two-sided printing option. 4. Send the job to the printer. See page 1 for supplies[...]

32 Phaser 850 Color Printer Automatic two-sided printing Automatically make two-sided prints using the paper trays or the manual-feed slot. In the Print dialog box, select the two-sided printing option and a binding preference (how the page turns). To automatically make two-sided prints: ■ Do not place paper that was printed on one side back into[...]

User Guide 33 Binding preference PC Drivers Windows 95 Windows 98 ■ From the File menu, select Print. ■ Click Properties. ■ Click the Setup tab. ■ Select Print on 2 sides. ■ Check or uncheck Bind on top edge. Windows NT4 ■ Start/Settings/Printers. ■ Right-mouse-button-click on your printer’s icon. ■ From the pop-up menu, select Do[...]

34 Phaser 850 Color Printer Loading letterhead paper for two-sided printing To load letterhead paper for two-sided printing, follow these additional steps. Caution Do not place paper that was printed on one side back into the printer to print on the second side. Pre-printed pages may stick together. 1. Load the paper in the paper tray or the manual[...]

User Guide 35 2. In your printer driver, in the Print dialog box, select the tray by location: ■ Upper ■ Middle ■ Lower ■ Manual Feed Paper Note When the printer operates in automatic two-sided printing mode, the paper partially exits before printing the second side. To avoid paper jams, do not touch the paper before it completely exits the[...]

36 Phaser 850 Color Printer Adding ink Caution Use only Phaser 850 printer ColorStix® ink; the use of other ink may affect print quality and reliability. Tektronix warranties and service contracts do not cover damage, malfunction or degradation of performance caused by the use of non-Tektronix supplies or consumables or the use of Tektronix suppli[...]

User Guide 37 3. Place the appropriate color ink stick into the ink-loading bin that appears low. Do not force the ink sticks into the ink-loading bins. Each ink stick is uniquely shaped to fit into the correct ink-loading bin. Insert the ink stick’s narrow end first. 4. Close the top cover. The front panel may read Processing until the printer i[...]

38 Phaser 850 Color Printer Emptying the waste tray When the front panel displays Empty Waste Tray, follow this procedure. See page 1 for supplies ordering information. Caution The printer’s interior may be hot. Do not reach into the printer while the maintenance drawer is removed. 1. Open the front cover. 2. Grasp the maintenance drawer, labeled[...]

User Guide 39 3. The waste tray may be hot; handle it carefully. Lift the waste tray, labeled as B, from the maintenance drawer. 4. Empty the waste tray by gently twisting the tray or tapping it on the sides of a waste container. Ink is non-toxic and can be discarded as normal office waste. 5. Replace the waste tray in the maintenance drawer. Make [...]

40 Phaser 850 Color Printer Replacing the Maintenance Kit The Maintenance Kit is a consumable that consists of the maintenance roller and counter. The kit is located in the Maintenance Drawer, labeled as A, behind the printer’s front cover. Detailed, illustrated instructions are included with each new Maintenance Kit. See page 1 for supplies orde[...]

User Guide 41 Caution The printer may be hot. Do not reach into the printer while the maintenance drawer is removed. Maintenance Kit[...]

42 Phaser 850 Color Printer Removing paper jams The front panel message indicates the jam location and information on how to clear the jam. Check the front panel for Troubleshooting Jams information. To prevent jams, use only the recommended papers, transparencies, and labels (see page 10 ), and clean the printer’s rollers if visibly dirty. For c[...]

User Guide 43 Solution 2 If paper gets caught under the Rapid Release Guide, follow these steps. Caution Handle the Rapid Release Guide carefully to avoid bending or damaging the clear plastic edge. 1. Open the exit cover. 2. Lift the blue paper guide. 3. Lift up on the blue tabs and remove the Rapid Release Guide. Do not use any sharp objects in t[...]

44 Phaser 850 Color Printer 4. Remove the jammed paper. 5. Make sure the thin, white dust shield is lying on top of the metal shaft. Then, reinstall the Rapid Release Guide, pressing down on the blue tabs to snap the guide into place. 4 0643-152 5 0643-153 Jams[...]

User Guide 45 Media Jam — Open front cover to clear 1. Open the front cover. 2. Using both hands, remove the jammed paper. 3. If there is any resistance to removing the jammed paper, turn the blue thumbwheel to help feed the paper. 4. Remove the entire sheet of paper; any pieces of paper left in the printer may cause more jams. 0643-72.ai[...]

46 Phaser 850 Color Printer Media Jam — Retry manual feed 1. Using both hands, remove the jammed paper, transparency, or label sheet. 2. When prompted by the display message, reinsert the sheet using both hands. Make sure you insert the sheet properly, so it enters the printer straight and evenly. Be especially careful to properly line up envelop[...]

User Guide 47 Media Jam — Remove media (or upper) tray to clear 1. Remove the paper tray (if your printer has more than one tray, pull out the upper tray). 2. Using both hands, remove the jammed paper. 0643-74.ai[...]

48 Phaser 850 Color Printer Media Jam — Remove middle tray to clear Media Jam — Remove lower tray to clear 1. Remove the paper tray named in the front panel display. 2. Using both hands, carefully remove the jammed paper. 0643-75.ai[...]

User Guide 49 Troubleshooting print quality Light stripes or missing colors Clean the printhead with the printer’s front panel troubleshooting routine. 1. On the front panel, scroll to Menu. Press Select. 2. Scroll to Troubleshooting; press Select. 3. Scroll to Print Diagnostic Test Page; press Select. These illustrations show a correct Test Page[...]

50 Phaser 850 Color Printer 4. If the test print looks like example B in the illustration, go on to Step 5. 5. Scroll to Eliminate Light Stripes; press Select. 6. Check the test print that prints automatically, to confirm that the problem is corrected. 7. Repeat Step 5 as necessary. If light stripes persist after three consecutive clean cycles, tur[...]

User Guide 51 Oil or ink smears Oil (drum fluid) on a print or ink smears on the front, back or edges of a page. Clean the printer’s internal paper path using the front panel troubleshooting routine. 1. Load the upper tray with sheets of clean, high-grade paper, preferably 120 g/m 2 ; 32-lb. This cleaning routine uses several sheets of paper. 2. [...]

52 Phaser 850 Color Printer Ink streaks Ink streaks or marks on the top edge, front or back of a page. Clean the printer’s paper-exit path: ■ To clean the exit rollers, use a pre-soaked alcohol cloth. ■ To turn the rollers, use the blue thumbwheel.[...]

User Guide 53 Clean the Rapid Release Guide: 1. Follow the steps in Solution 2 on page 43 to remove the Rapid Release Guide. 2. Gently wipe the clear plastic Rapid Release Guide with a pre-soaked alcohol cloth. 3. Reinstall the Rapid Release Guide, pressing down on the blue tabs to snap the guide into place. 0643-154[...]

54 Phaser 850 Color Printer Ink smears Ink smears on the bottom edge of a page. Clean the paper-feed rollers. 1. From the front panel, run the Remove Ink Smears routine; see page 51 for instructions. 2. If smears remain, open the front cover and remove the maintenance drawer. 3. To clean rollers in rows 1, 2, and 3, use a pre-soaked alcohol cloth. [...]

User Guide 55 Moving the printer All moves Follow these guidelines when moving the printer within the office and preparing it for shipment: 1. The printer must be cool before moving it; otherwise, ink spills may damage the printer. Use this method: a. Close all of the printer’s covers and doors. b. Turn off the printer. Before the front panel goe[...]

56 Phaser 850 Color Printer Preparing the printer for shipment Caution Parts of the printer may be hot; to avoid personal injury, allow the printer to cool and use caution when handling it. ■ Always repack the printer properly to ensure its safe shipment; refer to the instructions on the printer’s CD-ROM or on the Tektronix web site. ■ Always[...]

User Guide 57 Getting help The printer's auto-running CD-ROM guides you to the various resources available for installing and learning more about your Tektronix color printer. Use the CD-ROM to install your printer driver software, view and print user documentation, and watch "how to" videos. Live Internet links on the CD-ROM let you[...]

58 Phaser 850 Color Printer Color Connection colorconnection.tektronix.com Color resource for tools and information to help you get the most out of your color printer: ■ Customized support and automatic driver update notification. ■ Color education with interactive tutorials and helpful hints. ■ Free templates and promotions. ■ Online suppl[...]

User Guide 59 PhaserLink™ Software www.tek.com/Color_Printers/products/ phaserlink.html ■ View printer status using any web browser ■ Control printer settings ■ Link to online documentation via the World Wide Web ■ Receive electronic mail when consumables are low or other printer maintenance is required ■ Requires network connection via[...]

60 Phaser 850 Color Printer Other online services Customer Support Centers Anonymous ftp server ftp.tek.com/Color_Printers/ Subscribe to email update notices www.tektronix.com/Color_Printers/support/ subscribe.html Australia 1-800-811-177 Austria 0660 5804 Belgium 02 720 9602 Brazil 0800 16 0220 Canada 1-800-835-6100 China 10-6235-1230 Denmark (44)[...]

User Guide 61 Index A accessories ordering information 1 adding ink sticks 36 Automatic color correction 9 B Black and White color correction 9 C cart for printer, ordering information 4 cleaning for print quality 49 cleaning kit ordering information 3 clearing paper jams (brief) 42 color corrections Automatic 9 Black and White 9 Commercial Press 9[...]

62 Phaser 850 Color Printer D DIC color correction 9 DP Feature Set, ordering information 4 E Eliminate Light Stripes brief procedure 49 Enhanced print quality mode 8 envelopes guidelines 19 printing details 18 printing from Microsoft Word, Macintosh 19 printing from Microsoft Word, Windows 22 printing from the manual-feed slot 14 sizes 12 Euroscal[...]

User Guide 63 I IDE hard drive, ordering information 4 information resources 57 ink sticks loading 36 ordering information 1 J jams, paper brief procedure 42 L labels guidelines 31 ordering information 2 printing on 30 storing 31 light stripesbrief procedure 49 M Maintenance Kit ordering information 2 replacing 40 manual feed 2-sided printing 32 si[...]

64 Phaser 850 Color Printer memory, printer, ordering information 3 modes print quality 8 moving the printer 55 N None color correction 9 O online color resource 57 P paper jams (brief) 42 margins 11 ordering information 1 print area 11 sizes 11 tips 10 paper jams exit cover 42 front cover 45 manual feed 46 trays 47 paper trays ordering information[...]

User Guide 65 printer cart, ordering information 4 color corrections 9 feature set, ordering information 4 front panel 6 memory, ordering information 3 moving 55 print speed 8 quality modes 8 shipping 56 station, ordering information 4 R Rapid Release Guide cleaning (brief procedure) 53 ordering a replacement 3 paper jam 43 replaceable parts orderi[...]

66 Phaser 850 Color Printer transparencies ordering information 2 printing from standard tray 24 printing from Transparency/Label Tray 27 printing manual feed 14 sizes 11 transparency trays ordering information 3 trays high capacity 27 loading 24 optional assembly 25 ordering information 3 standard 23 Transparency/Label Tray 27 troubleshooting ligh[...]

Printed on recycled paper 071-0643-00 ®[...]