Tektronix 750 manual

® P H A S E R ® 7 5 0 C OL OR P R I NTER User Guide www .tek.com/Color_Printers/[...]

Phaser ® 750 Color Printer User Guide 071-0632-00 December 1999[...]

Copyright © Tektronix, Inc. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc. Tektronix ® , Phaser ® , PhaserShare ® , ColorStix ® , the TekColor ® icon, and Made For Each Other ® are registered trademarks of Tektroni[...]

PANTONE ® Colors generated by the Phaser 750 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identified solid color standards. Use current PANTONE Color Reference Manuals for accurate colors. PANTONE Color simulations are only obtainable on this product when driven by qualified Pantone-licensed software pac[...]

Warranty Printer Warranty Tektronix warrants that the Phaser 750 Printer will be free from defects in materials and workmanship for a period of one (1) year from the date of shipment. If the product proves defective during the warranty period, Tektronix, at its option, will: (1) repair the product by means of telephone support or on-site service at[...]

Consumables Warranty Tektronix warrants that the Customer Replaceable Consumables (CRCs) will be free from defects in materials and workmanship for a period of ninety (90) days (six (6) months where longer periods are required by law) from the date of installation, but not more than one (1) year from date of shipment. Under this warranty, the Custo[...]

For the software warranty please see the end user license agreement included with the software. If you are an Australian consumer, you should be aware that the Trade Practices Act 1974 and equivalent State and Territory legislation (collectively "the Acts") contain special provisions designed to protect Australian consumers. Nothing in an[...]

User safety summary Terms in manual: Caution: Conditions that can result in damage to the product. Warning: Conditions that can result in personal injury or loss of life. Use proper power source: Do not operate this product from a power source that applies more than the voltage specified. To avoid fire hazard, use only the power cord specified for [...]

Symbols as marked on product: DANGER high voltage: Protective ground (earth) terminal: Hot surface on or in the printer. Use caution to avoid personal injury: Use caution. Refer to the manual(s) for information: Warning If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock[...]

User Guide ix Contents Tektronix Supplies and Accessories 1 Print Quality Modes 8 TekColor™ Color Corrections 9 Paper Tips 10 Paper and Transparency Trays 13 Multi-Purpose Tray 17 Loading Special Media 23 Automatic 2-Sided Printing 31 Manual 2-Sided Printing From the Multi-Purpose Tray 35 Troubleshooting Print Quality 38 Media Jams 47 Getting Hel[...]

x Phaser 750 Color Printer[...]

User Guide 1 Tektronix Supplies and Accessories Note Inside the printer, all handles, knobs, and other features that the user interacts with are blue. When the front panel prompts you that a supply is low or needs to be replaced, make sure that you have replacements on hand. To order supplies and accessories, contact your local dealer or visit the [...]

2 Phaser 750 Color Printer High Capacity Toner Cartridges Item Part Number Cyan Magenta Yellow Black 016-1800-00 016-1801-00 016-1802-00 016-1803-0 1 Standard Toner Cartridges Item Part Number Cyan Magenta Yellow Black 016-1804-00 016-1805-00 016-1806-00 016-1807-0 1 Main Change Grid Item Part Number Main Charge Grid 016-1665-00 33100-33 0236-44 Su[...]

User Guide 3 Fuser Item Part Number 110 volt 220 volt 016-1839-00 016-1840-00 Fuser Roll and Cleaning Pad Item Part Number Fuser Roll (with Cleaning Pad) 016-1843-00 Fuser Cleaning Pad 116-0329-00 33100-35 33100-36[...]

4 Phaser 750 Color Printer Imaging Unit Item Part Number Imaging Unit (Color Imaging Kit) 016-1841-00 Transfer Kit Item Part Number Transfer Kit 016-1842-00 0236-41 0236-43[...]

User Guide 5 Tektronix Professional Printing Paper Item Size Description Part Number Premium Color Printing Paper A/Letter (U. S.) 8.5 x 11 in. 500 sheets 016-1368-00 Premium Color Printing Paper A4 (Metric Letter) 210 x 297 mm 500 sheets 016-1369-00 Glossy Coated Paper A/Letter (U. S.) 8.5 x 11 in. 100 sheets 016-1704-00 Glossy Coated Paper A4 (Me[...]

6 Phaser 750 Color Printer A4 (Metric Letter) 210 x 297 mm 100 sheets / 14 labels per sheet 38.1 x 99.1 mm labels 016-1688-00 A4 (Metric Letter) 210 x 297 mm 100 sheets / 8 labels per sheet 67.7 x 99.1 mm labels 016-1689-00 Paper Trays Item Paper Capacity Part Number A/Letter (U. S.) 250 sheets 436-0282-02 A4 (Metric Letter) 250 sheets 436-0283-02 [...]

User Guide 7 Automatic Duplex/Lower Tray Assembly Features Part Number ■ Automatic duplex with the Duplex Unit ■ Lower Tray Assembly with: ■ 1 Paper Tray ■ 1 Transparency Tray ■ Increased paper-printing capacity ■ Increased printing versatility and convenience. U.S./Standard: ZDPLX Option 00 Metric: ZDPLX Option 01 PhaserShare® Token R[...]

8 Phaser 750 Color Printer Print Quality Modes You can select the Print Quality mode in the follow ways: 1. From the software driver. (This always overrides the front panel setting.) 2. From the printer’s front panel. Press Menu, scroll to Print Quality, press Menu, and select a Print Quality Mode. Black and White Converts all colors to black, wh[...]

User Guide 9 TekColor ™ Color Corrections You can select the TekColor™ Color Correction mode in the following ways: 1. From the software driver. (This always overrides the front panel setting.) 2. From the printer’s front panel. Press Menu, scroll to Print Quality, press Menu, and select a TekColor™ Color Correction. Automatic Optimizes col[...]

10 Phaser 750 Color Printer Paper Tips Caution Do not use any media designed for inkjet printers, especially inkjet coated paper and inkjet transparencies. Inkjet media is coated with a substance that will damage the fuser. Tektronix does not furnish warranty service for damage or malfunction caused by the use of non-Tektronix supplies or consumabl[...]

User Guide 11 ■ When you select a media tray by location ( Upper, Middle, Lower, Multi-Purpose Tray ), the printer picks from that tray, regardless of the tray’s media type or size . ■ Always keep media in a sealed package to avoid the effects of humidity, which can affect print quality. Letterhead ■ For printing letterhead: ■ In the P AP[...]

12 Phaser 750 Color Printer Supported page sizes and image area The printer supports five media sizes, which you select in the Print screen (using a supported printer driver). Margins Media Page size Print area Top / Bottom Sides 1 Letter 8.5 x 11 in. 8.21 x 10.56 in. .22 in. .14 in. 2A 4 210 x 297 mm 200 x 287 mm 5 mm 4.8 mm 3 Legal 8.5 x 14 in. 8[...]

User Guide 13 Paper and Transparency Trays Paper Tray ■ 250-sheet capacity ■ 60 - 90 g/m 2 (16 - 24 lb.) ■ Use Tektronix Premium Color Printing Paper or Premium Laser Bond Paper for best results. ■ Paper only. Do not load transparencies. Note Load only laser paper in the paper trays. Specialty papers such as Tektronix Glossy Coated Paper, T[...]

14 Phaser 750 Color Printer Transparency Tray ■ Use only Tektronix transparencies. See page 1 for supplies ordering information. For information on Tektronix transparencies, visit the Tektronix web site: www.tek.com/Color_Printers/ products/ supplies/trans/index.html ■ Install the transparency tray only in the printer’s upper or middle tray s[...]

User Guide 15 Loading Paper or Transparency Tray Note Place the side to be printed (for example, letterhead paper) face-down under the hooks. 1. Push down on the tray’s metal plate until it clicks, locking it in place. 2. Fan the media to release sheets that are stuck together. PAPER A4 0632-08 0632-09[...]

16 Phaser 750 Color Printer 3. Place the media in the tray under the hooks. ■ Letterhead: Load this material face-down under the tray hooks. ■ Transparencies: Place the Tektronix logo strip face-up under the transparency tray hooks. Use Tektronix transparencies only. 4. Tray capacity: a. Paper tray 250 sheets b. Transparency tray 100 sheets 5. [...]

User Guide 17 Multi-Purpose Tray Overview Always use the Multi-Purpose Tray for speciality media; it supports the following media types: Supported Media Tray capacity Media thickness switch Paper and Paper 2nd Side 75-105 g/m 2 , (20-28 lb.) 100 sheets Thin Tektronix Transparency Film 50 sheets Normal Tektronix Glossy Coated Paper 30 sheets Normal [...]

18 Phaser 750 Color Printer Note For the best coverage when using laser paper heavier than 105 g/m 2 (28 lb.) in the Multi-Purpose Tray, select Heavy Paper as the media type. If the printer experiences frequent media jams at the Multi-Purpose Tray, move the Media Thickness Switch to a thicker setting. If the printer experiences frequent double-feed[...]

User Guide 19 Loading the Multi-Purpose Tray 1. Pull out the slide and adjust the guides for the width of the media. 2. Adjust the Media Thickness switch for the media you are using (see page 17 ). 0632-11 Thin Thick Normal 33100-68[...]

20 Phaser 750 Color Printer 3. Insert the media: ■ For Tektronix Transparencies place the Tektronix strip facing down and refer to page 23 . ■ For Tektronix Color Laser Labels, place face-up and refer to page 28 . ■ For envelopes, place face-up and refer to page 25 . ■ For letterhead, place face-up and refer to page 11 . 4. The front panel [...]

User Guide 21 Tektronix Glossy Coated Paper Tektronix Premium Cover Paper Tektronix Color Laser Label Paper ■ Letterhead ■ Office Laser Paper ■ Standard paper and letterhead 75 - 105 g/m 2 (20 - 28 lb.) T ek Glossy Coated Paper OK Letter OK 0632-45 or A4 Heavy P aper OK Letter OK 0632-64 or A4 T ek Labels OK Letter OK 0632-47 or A4 Paper OK L[...]

22 Phaser 750 Color Printer Paper 2nd Side ■ Standard paper and letterhead 75 - 105 g/m 2 (20 - 28 lb.) Heavy Paper ■ Cover Stock 120-163 g/m 2 (60 lb.) ■ Index Stock 120-163 g/m 2 (90 lb.) ■ Card Stock 120-163 g/m 2 (40 lb.) Envelope #10 5. In the Print screen (using a supported driver), select Multi-Purpose Tray. Send the job to the print[...]

User Guide 23 Loading Special Media Tektronix Transparencies 1. Set the Media Thickness Switch to Normal. 2. Adjust the tray’s guides for the width of your Tektronix Transparencies. 3. Insert the transparency with the logo strip face-down, entering the printer first. Thin Thick Normal 33100-68 0632-16 Special Media[...]

24 Phaser 750 Color Printer 4. Fill the Multi-Purpose Tray to the level indicator on the guide (maximum capacity is 50 sheets). 5. At the front panel’s media type prompt, scroll to Tek Transparency and press OK. Scroll to the media size Letter or A4. 6. In the application’s Print screen under Tray Selection or Paper Source, depending on the dri[...]

User Guide 25 Printing #10 Envelopes 1. Prepare each envelope: tuck in the envelope flap. 2. Adjust the printer’s media thickness switch to Thick. 3. Adjust the printer’s media guides for the width of your envelopes. 4. Insert the envelopes (maximum capacity is 10): a. Short end enters first. 0632-22 Thin Thick Normal 33100-69 0632-24 Place Sta[...]

26 Phaser 750 Color Printer b. Side to be printed is face-up. c. The edge where you place the stamp enters the printer first in some applications; make a test print before proceeding. 5. At the front panel prompt, scroll to Envelope then scroll to #10 and press OK. 6. In your application create a document with these measurements: ■ Width: (104.1 [...]

User Guide 27 Guidelines for envelope printing: Caution Never use envelopes with windows or metal clasps; they will damage the printer. Use envelopes that are at least #10-size. (4.13 x 9.5 in. /104.8 x 241.3 mm) ■ Do not print on the envelope’s back side. ■ Keep unused envelopes in their packaging to avoid the effects of moisture and dryness[...]

28 Phaser 750 Color Printer Printing on Tektronix Color Laser Labels At the printer: 1. Adjust the printer’s media thickness switch to Thick . 2. Insert the label sheets (maximum capacity is 30 sheets): a. Side to be printed is face-up. b. The top of the sheet enters the printer first. Thin Thick Normal 33100-69 0632-26[...]

User Guide 29 3. At the front panel prompt, scroll to Tek Labels and press OK, then scroll to the media size Letter or A4. In the application: Note For printing Tektronix Color Laser Labels, you can use common software settings. 4. If your application has a setting for Avery ® labels, use it as a template. Otherwise, refer to the instructions incl[...]

30 Phaser 750 Color Printer Guidelines for printing on labels: ■ Use Tektronix Color Laser Labels. ■ If any of the labels on a sheet are missing, do not use that sheet; it may damage printer components. ■ When selecting Tek Label as the media type, the printer requires that room temperature be cooler than 27 degrees C (81 degrees F). If the t[...]

User Guide 31 Automatic 2-Sided Printing Caution Never put media in the Duplex Unit; the printer reports a media jam. Use only laser bond paper for automatic two-sided printing in the paper tray. Do not use any special media (glossy coated paper) to print automatic two-sided printing. Two-sided printing can be done manually; refer to Manual 2-Sided[...]

32 Phaser 750 Color Printer b. Place the top of the page under the paper tray’s hooks. This example shows letterhead paper. 3. Insert the paper tray in the printer’s middle ( b ) or lower ( c ) tray slots. Note For best results with two-sided printing, use 90 g/m 2 (24 lb.) laser paper. 4. Decide on a binding preference (how the page turns) for[...]

User Guide 33 b. Short-Edge binding or check Bind on top edge. 5. In the Print screen, select the 2-Sided Printing option and a binding preference: PC Drivers: Windows 95 / Windows 98 a. From the File menu, select Print. b. Click Properties. c. Click the Setup tab. d. Click Print on 2-Sides option. e. Check or uncheck Bind on top edge. Windows NT4 [...]

34 Phaser 750 Color Printer Macintosh Drivers: LaserWriter 8.6 a. From the File menu, select Print. b. From the pull-down menu, choose Layout. c. Select Print on Both Sides. d. Select a binding preference. LaserWriter 8.3.4 a. From the File menu, select Print. b. Click the Options button. c. Select 2-Sided Printing . d. Select Short-Edge Binding or[...]

User Guide 35 Manual 2-Sided Printing From the Multi-Purpose Tray Side 1 Caution Use only laser bond paper for the automatic two-sided printing in the paper trays. The Multi-Purpose tray should be used for manual two-sided printing on Tektronix Premium Color Printing Paper, Tektronix Glossy Coated Paper, or Heavy Paper. Two-sided printing on specia[...]

36 Phaser 750 Color Printer 2. Insert paper with the side to be printed face-up. This example shows letterhead paper. 3. In the printer’s front panel, select the media type and size at the prompt. 4. In the Print screen (using a supported driver), select Multi-Purpose Tray as the Paper Source or Tray Selection. Send the job to the printer. 5. Rem[...]

User Guide 37 Side 2 Note For a multi-page document, print even-numbered pages for Side 2. (This selection is application-specific). 1. Insert the paper with the blank side face-up. 2. In the printer’s front panel, select the media type and size at the prompt. 3. In the Print screen (using a supported driver), select Multi-Purpose Tray as the Pap[...]

38 Phaser 750 Color Printer Troubleshooting Print Quality For detailed troubleshooting information, refer to the printer’s CD-ROM or the Tektronix Color Printer Knowledge Base web site: www2.tek.com/TekSMART/ If you notice a problem with the quality of your prints, the probable solution is replacing one of the supplies. Keep in mind this basic gu[...]

User Guide 39 2. From the Help menu, scroll to Supplies Information, press OK and print the Supplies Page. Use it to diagnose and correct problems. The Supplies Page contains useful information, such as the remaining life for supplies. 3. From the front panel Help menu, scroll to Print Quality, press Menu, scroll to Help Pages, press Menu, and prin[...]

40 Phaser 750 Color Printer Symptom: Problem in one color only ■ 1 color has many vertical streaks. ■ 1 color has a light vertical streak. ■ 1 color is light or faded. 33100-61 33100-59 33100-58 Print Quality[...]

User Guide 41 Solution: 1. Adjust the color density. a. Press Help, and scroll to Print Quality, press Menu, scroll to Calibrate Colors. Press Menu, scroll to Adjust Each Color. Press Menu. b. Adjust the density of the color that has problems. 2. Replace the Toner Cartridge of the color that has problems.[...]

42 Phaser 750 Color Printer Symptom: Problem in all four colors ■ Streak through all 4 colors. ■ Spot in the same place on the page in all 4 colors. ■ Random spots appear on every page. 33100-57 33100-56 33100-55[...]

User Guide 43 Solution: 1. The choice of media; check the following: a. Use Tektronix media. b. Use the correct media tray for the media you are using. c. When using the Multi-Purpose Tray, select the correct media in the front panel. 2. Run Clean for Smudges. Press Help, scroll to Print Quality. Press Menu, scroll to Clean for Smudges. Press Ok an[...]

44 Phaser 750 Color Printer Symptom: All four colors are solid black Prints are black (edge to edge). Solution: Remove then re-insert the Main Charge Grid. If problem persists, replace the Main Charge Grid. Symptom: All four colors are extremely faded 33100-54 33100-53[...]

User Guide 45 Solution: 1. Choice of media; check the following: ■ Use Tektronix media. ■ Use the correct media tray for the media you are using. ■ When using the Multi-Purpose Tray, select the correct media in the front panel. 2. Relative humidity may be too low (below 30 percent relative humidity). ■ Refer to Calibrate for Paper in the pr[...]

46 Phaser 750 Color Printer Symptom: Pieces of print image missing all four colors 1. Pieces of the printed image are missing and reappear out of place, approximately 129 mm (5 in.) down the page. 2. Media frequently wraps around the Fuser (Jam at C). Solution: 1. Choice of media; check the following: ■ Use appropriate media in the correct tray l[...]

User Guide 47 Media Jams Preventing media jams ■ To reduce the frequency of paper and transparency jams, use Tektronix media and occasionally clean the rollers. From the Help Menu, scroll to Print Quality and press OK. Scroll to the Help Pages and press OK. Scroll to the Paper Tips and print and read the tips to avoid media jams. ■ When using t[...]

48 Phaser 750 Color Printer Jam at A Solution 1 Open the left side door; remove the jammed media. Solution 2 Remove the media tray; remove the jammed media from inside the printer. 33100-08 33100-09 Jams[...]

User Guide 49 Jam at B (Lower Tray Assembly Only) Solution 1 Open the lower left side door and remove the jammed media. Solution 2 Remove the selected media tray (middle or lower tray) and remove the jammed media from inside the printer . 33100-10 A/Letter Paper A/Letter Paper 33100-1 1[...]

50 Phaser 750 Color Printer Jam at C Caution The Fuser is hot. To avoid personal injury, use caution or wait for the Fuser to cool before touching it. 1. Remove the Fuser: a. Open the printer’s front door. b. To unlock the Fuser, turn the small blue thumbscrew counterclockwise. c. At the lower left side of the Fuser, press the safety catch and sl[...]

User Guide 51 3. To release the jammed media, turn the Fuser’s large blue knob clockwise or counterclockwise . 4. Remove the jammed media from the Fuser. 5. Re-insert the Fuser Roll into the Fuser; re-install the Fuser. 6. The printer automatically prints five blank pages which cleans the fuser and then resumes the current print job. 0632-33 0632[...]

52 Phaser 750 Color Printer Jam at D Caution The Fuser is hot. To avoid personal injury, use caution or wait for it to cool before touching it. Solution 1 1. Open the front door. 2. Pull open the access door; the media is visible. 3. Turn the Fuser’s large blue knob counterclockwise. 4. Remove the media. Caution If the Fuser knob does not turn, d[...]

User Guide 53 Solution 2 1. Open the front door and the right side door. 2. Turn the Fuser’s large blue knob counterclockwise. 3. Remove the jammed media. 0632-35 0632-36 3 2[...]

54 Phaser 750 Color Printer Jam at E Solution 1 Remove the jammed media from the output tray. Solution 2 Pull open the access door (above the plastic output tray) and remove the media. Note Open and close the printer’s front door to clear the error message. 33100-15 A/Letter Paper A/Letter Paper 33100-16[...]

User Guide 55 Jam at Multi-Purpose Tray 1. Remove all media in the Multi-Purpose Tray. 2. Remove the jammed media from the Multi-Purpose Tray. 3. Set the Media Thickness switch for the media you are using ( page 17 ). 4. Re-insert the media in the Multi-Purpose Tray. Note To clear the error message, open and close the printer’s front door. 33100-[...]

56 Phaser 750 Color Printer Jam at Duplex Unit 1. Remove the Duplex Unit (it is in the printer’s upper slot). 2. Open the Duplex Unit. Note If paper is not in the Duplex Unit, open the right side door; paper may be jammed there. 0632-37 0632-38[...]

User Guide 57 3. Remove the jammed media. 4. Close the Duplex Unit; press down to make sure that it snaps shut on both sides. 5. Re-insert the Duplex Unit into the printer’s upper slot. 0632-39 0632-40 0632-41[...]

58 Phaser 750 Color Printer Getting Help Getting Help gives you a comprehensive set of instructions to solve printer problems. The printer's auto-running CD-ROM guides you to the various resources available for installing and learning more about your Tektronix color printer. Use the CD-ROM to install your printer driver software, view and prin[...]

User Guide 59 Tektronix web site www.tek.com/Color_Printers/ ■ Product and supplies information ■ Downloading printer drivers ■ Finding your local reseller ■ Online documentation TekSMART™ Knowledge Base www2.tek.com/TekSMART/ ■ Is the same troubleshooting knowledge base used by Tektronix Customer Support staff ■ Application issues ?[...]

60 Phaser 750 Color Printer Color Connection www.colorconnection.tektronix.com Color resource for tools and information to help you get the most out of your color printer: ■ Interactive tutorials and helpful tips for using your printer and favorite software applications ■ Easy access to online technical support. ■ Customized features to meet [...]

User Guide 61 Controlling Color Density When colors look faded, adjust the toner color density to extend the life of the components. Print and use the Color Reference Page 1. In the printer’s front panel, press Help scroll to Print Quality. Press Menu, scroll to Calibrate Colors. Press Menu, scroll to Adjust Each Color. Press Menu, and print the [...]

62 Phaser 750 Color Printer Color Density[...]

Printed on recycled paper 071-0632-00 ®[...]