Technicolor tc-7200 manual

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Table of contents for the manual

  • Page 1

    Page 1 / 84 TC7200.U User Man ual rele ase note Date Author Version Description 2012/05/10 Wayne Hsieh 1.0 First release, This UM refer PDS: PDS_PKE1331-D49 (EU-UPC-ROHS)_ TC7200.U_V.0 .2_20120423.do cx 2012- 06 - 14 Wayne Hsieh, Lilian Li 1.1 Modified the ina ppropriate part what Morgane re m inded . 2012- 08 - 07 Agustin 1.2 Replace with UPC WEB [...]

  • Page 2

    Page 2 / 84 T h i s s y m b ol o n t h e p r o d u c t e n s u r e s t h a t t h e d e v i ce c o m p l i e s w i t h E u r op e a n l e g i s l a t i on , D i r e c ti v e 8 9 / 3 3 6 / E EC , 7 3 / 2 3 / E E C , 9 3 / 6 8 / E E C , w h i c h c o v e r s t h e E M C ( e l e c t r o m a g n et i c co m p a t i b i l i ty ) , a n d s a f e t y a s p[...]

  • Page 3

    Page 3 / 84 NOR TH AMERICAN CABLE INST ALLER: This reminder is provided to call your attention to Article 820-40 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides g uidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the bu[...]

  • Page 4

    Page 4 / 84 Safety Recomm endations REMEMBER SAFETY FIRST Using equipment safely Your Cable Modem has been manufactured to meet safety standards, but you must take care if you want it to perform properly and safely. It is important that you read this booklet completely, especially the safety instructions below. If you have any doubts about the inst[...]

  • Page 5

    Page 5 / 84 MAIN TECHNICALSPECIFICATIONS General Operating voltage 10 0 ~ 240 VAC Typical Po wer consumption 18 W max Dimensions (W x H x D) 220mm x 16 6.7mm x 43mm Operating temperature ran ge 0 – 40 °C Sto rage temperat ure range -2 0 – 70 °C AC adapter (o r plug-in adapter) type ADAPTER 18 W 12V DC /1.5A Connections DC input 12V / 1.5A Cab[...]

  • Page 6

    Page 6 / 84 Chapter 1: Connect ions and Setup .......................................................................................... 9 Turning on t he Wireles s Voice Ga te w a y ................................................................................ 9 Introduc tion ......................................................................[...]

  • Page 7

    Page 7 / 84 3. DHCP Client Devices .................................................................................................. 32 Advanced – Adv an ced Web Page Gr oup .............................................................................. 33 1. Options ................................................................................[...]

  • Page 8

    Page 8 / 84 5. MEDIA SERVER ........................................................................................................... 65 Sys tem – System Web P age Group ...................................................................................... 68 1. Password ..........................................................................[...]

  • Page 9

    Page 9 / 84 CHAPTER 1: CONNE CTIONS A ND SETUP Turning on the Wireless Voice Gateway After installing the W ireless V oice Gateway and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps befor e it can be used. Each of these steps is represented by a dif ferent pattern of flashing light[...]

  • Page 10

    Page 10 / 84 What’s on the CD -ROM Insert the Wireless Voice Gateway CD -ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information. CD -ROM Contents: Electronic copy of this user’s guide in additional languages (PDF format) Adobe Acrobat Reader — application you can load to read PDF form[...]

  • Page 11

    Page 11 / 84 Fig. 1-1 Front Panel The following illustration shows the front pane l: Power - Indicates the Power status. DS - Indicates the status of Data reception by the cable modem from the Network (Downstream Traffic). US - Indicates the status of Data transmission by the cable modem to the Network (Upstream Traffic). Online - Displays the stat[...]

  • Page 12

    Page 12 / 84 The lights on the front panel LEDs are described in the table below (from left to right): ON = the LED is light, OFF = the LED is gray, FLASH = the LED is blinking. TC7200.U Power Internet Eth. Wireless Phone 1 Phone 2 Description DS US Online Boot- up Operation ON ON ON ON ON X ON ON Power on 0.25 sec ON 0.25 second ON FLASH FLASH FLA[...]

  • Page 13

    Page 13 / 84 SW Download Operation ON FLASH FLASH ON X X X X A software download an d while updating th e FLASH memory Table 1-1 LED behavior Rear Panel Fig. 1-2 Rear Panel Connector Description Power Switch Power on, o ff the Ca ble modem. Power Jack Connector for DC 12V. Cable Connector for the cable n etwork. Reset To r estart the modem o r pres[...]

  • Page 14

    Page 14 / 84 Wall Mounting This article will show the user through the process of wall-mounting the W i reless V oic e Gateway The Adapter has two wall-mount slots on its back panel. Two screws are needed to mount the Adapter. Fig. 1- 4 Wall Mounting To do this: 1. Ensure that the wall you use is smooth, flat, dry and sturdy and use the 2 s crew ho[...]

  • Page 15

    Page 15 / 84 Relationship among the Devices This illustration shows a cable company that offers DOCS I S/Eu ro -DOCS IS and PacketCable/Euro- PacketCable compliant voice/data services. Fig. 1-5 Connect ion overview What the Modem Does The Wireless Voice Gateway provides high-speed Internet access as well as cost-effective, toll-quality telephone vo[...]

  • Page 16

    Page 16 / 84 Contact Your Local Cable Company You will need to contact y our cable compan y to establish an I nternet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway): The serial number The model number The Cable Modem (CM) Media Access Control (MAC) address[...]

  • Page 17

    Page 17 / 84 Attaching the Cable TV Wire to the Wireless Voice Gateway 1. Locate the Cable TV wire. You may find it one of three way s: a. Connected directly to a TV, a Cable TV conve rter box , or VCR. The line will be c onnected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc. b. Connected to a wall-mounted cable outl[...]

  • Page 18

    Page 18 / 84 Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. Plug the coaxial cable to the cable wall outlet and the other e nd to the modem ’s cable connector. Note: To ensure a fast registration of the m odem, the coaxial cable must be connected to the modem before it is powered on. Pl[...]

  • Page 19

    Page 19 / 84 Telephone or Fax Connection When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as with a conventional telephone service. To make a normal telephone call, pick up the ha ndset; listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FL[...]

  • Page 20

    Page 20 / 84 CHAPTER 2 : W EB CONFIGUR A TION To make sure that you can access the Inter net successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. Subscr ibe to a Cable Company. A ccessing the Web[...]

  • Page 21

    Page 21 / 84 3. You will be prompted to enter username and password if this is not the first login. By default, the username is “ admin ” and the password is “ admin ”. Fig2-2 Login page If you login successfully, the main page will appear . The following page will be displayed if the given username or password is wrong. Fig2-3 Wro ng usern[...]

  • Page 22

    Page 22 / 84 Outline of Web Manager The main screen will be shown as below. Fig. 2-4 Outline of Web Manager  Main Menu : the hyperlinks on the top of the page, including STATUS, BAS I C, ADVANCED, PARENTAL CONTROL, WIRELESS and SYSTEM items  Sub Menu : the sidebar on the left side of the page indicates the title of this management interface, [...]

  • Page 23

    Page 23 / 84 Status – Status Web Page Group 1. System Th is page displays system information about your cable modem. The CM Software information section of this page shows how long your gateway has operated since last time being powered up, and some key information the Cable Modem received during the initialization process with your cable company[...]

  • Page 24

    Page 24 / 84 2. Connection/Basic This page reports current CM basic connection information containing Connectivity State, Boot State, Security, CM IP address, Lease Time, Lease Expiration and current System time. The information can be useful to your cable company’s support technician if you’re having problems. Fig. 2-6 Status ConnectionBasic[...]

  • Page 25

    Page 25 / 84 3 . Connection/Upstream This page reports current CM ’ s upstream information containing Transmitter #, Channel ID, Lock Status, Frequency, Modulation, Symbol Rate, Channel Ty pe and Power. Th e information can be useful to your cable company’s support technician if you’re having problems. Fig. 2-7 Status ConnectionUpstrea m[...]

  • Page 26

    Page 26 / 84 4. Connection/Downstream This page reports current CM ’ s downstream information containing Receiver #, Channel ID, Lock Status, Frequency, Modulation, Symbol Rate, SNR a nd Power . The information can be useful to your cable company’s support technician if you’re having problems. By entering frequency in KHz and c licking “ Fo[...]

  • Page 27

    Page 27 / 84 5. MTA/Status This page displays the initialization status of the MTA containing Telephony DHCP, Securit y, TFTP, Call Server and Provisioning S ta tus . The information can be useful to your cable company’s support technician if you’re having problems. The MAC List state can be found at the bottom of this page. It reports the curr[...]

  • Page 28

    Page 28 / 84 6. Diagnostics/Ping This page can be used for determining the quality of your network connection. By setting up the Destination IP address, Packet size, Packet count and then clicking “ Start ” button, you can check and determine the quality of network connection. The result of Ping will be displayed at the frame under Packet count[...]

  • Page 29

    Page 29 / 84 7. Diagnostics/Trace Route With this page you can perform trace route to display the route (path) and measure transit dela ys of packets. In order to do trace route, a host IP and maximum TTL must be entere d prior to start. Host IP is the destination that you plan to trace route to. The value of MAX TTL ra nges from 1 to 30 seconds. R[...]

  • Page 30

    Page 30 / 84 Basic – Basic Web Page Group 1. Internet Th is page shows you the basic configuration of broadband gateway related to your MSO ’ s connection. It allows configuration of Host Name and Domain Name if neede d. Clicking “ WAN IP Renew ” button will force the modem renewing WAN IP immediately. Fig.2- 12 BasicInternet[...]

  • Page 31

    Page 31 / 84 2. Local Area Network This page allows you to configure Local Area Network, DHCP server, DNS server and Domain Name. Fig. 2- 13 BasicLocal Area N etwork[...]

  • Page 32

    Page 32 / 84 3. DHCP Client Devices This page reports current DHCP client information containing Mac Address, IP Address and T ime expiration of each client if the DHCP server was enabled in L ocal Area Network page. Fig. 2- 14 BasicDHCP Clien t Devices[...]

  • Page 33

    Page 33 / 84 A dvance d – Advanced Web Page Group 1. Options Th is page allows you to configure router options. You can activate settings by checking them and clicking “ Save ” button. Fig.2-15 Advanced Options  WAN Blocking prevents others on the WAN side from being able to ping your gateway . With WAN Blocking enabled, your gateway will[...]

  • Page 34

    Page 34 / 84 2. IP Filters This page enables you to enter the I P address ranges of PCs on your L AN that you don’t want to have outbound access to the WAN. These PCs can still communicate with ea ch other on your LAN, but packets they send to WAN addresses are blocked by the gateway . Fig. 2-16 Advanced IP Filters You can add a blank row to the[...]

  • Page 35

    Page 35 / 84 3. MAC Filters This page enables you to enter the MAC address of specific PCs on your LAN that y ou do not wish to have outbound access to the WAN. As with IP filtering, these PCs can still communicate with each other through the gateway, but packets they send to WAN addresses are blocked. Fig. 2- 17 AdvancedM AC Filters You can add a[...]

  • Page 36

    Page 36 / 84 4. Port Filters This page all ows you to enter ranges of destination ports (applica tions) that you don’t want your LAN PCs to send packets to. Any packets your L AN PCs send to these destination ports will be blocked. For example, you could block access to worldwide web browsing ( http = port 80) but still allow email service (SMTP [...]

  • Page 37

    Page 37 / 84 5. Forwarding For LAN  WAN communications, the gateway normally only allows you to originate an IP c onnection with a PC on the WAN; it will ignore attempts of the WAN PC to originate a connection onto y our PC. This protects you from malicious attacks from outsiders. However, sometimes you may wish for any one outside to be able to[...]

  • Page 38

    Page 38 / 84 6. Port Triggers Some Internet activities, such as interactive gaming, require that a PC on the WAN side of your g atewa y be able to originate connections during the game with your game playing PC on the L AN side. You could use the Advanced-Forwarding web page to construct a forwarding rule during the game, and then remove it afterwa[...]

  • Page 39

    Page 39 / 84 7. DMZ Host Use this page to designate one PC on your LAN that should be left accessible to all PCs from the WAN side, for all ports. e.g., if y ou put an HTTP server on this machine, anyone will be able to access that HTTP server by using your gateway I P address as the destination. A setting of “0” indicates NO DMZ PC. “Host”[...]

  • Page 40

    Page 40 / 84 8. Firewall These pages allow you to enable, disable, and config ure a variet y of firewall features associated with web browsing, which uses the HTTP protocol and transports HTML web pages. On these pages, you designate the gateway packet types y ou want to have forwarded or blocked. You can activate settings by checking them and clic[...]

  • Page 41

    Page 41 / 84 Parental Contr ol – Parental Control Web Page Group 1. Device Rules This page allows you to add and delete Web Site and ToD filter for spec ified Device. You can save the settings by clicking “ Save ” button. Fig.2- 23 Parental Control Device Rules A new device can be added to the list by clicking “ Add a Device ” button. T[...]

  • Page 42

    Page 42 / 84  Web Site Filters: The filter can be defined in WEB Site Filter s page. Select the filter from the drop down list and click “ Save ” button for saving it.  ToD Filters: The filter can be defined in ToD Filters page. Select the filter from the drop down list and click “ Save ” button for saving it.  Trusted: Check the T[...]

  • Page 43

    Page 43 / 84 2. Basic Setup This page allows you to enable Parental Control and bypass all blocks in Parental Control. Fig. 2-25 Parental Control Basic Setup  Enable Parental Control: By clicking drop list of Enable Parental Control, select Enabled, enter password and then clicking “ Save ” button for enabling Pare ntal Control.  Passwor[...]

  • Page 44

    Page 44 / 84 3. WEB Site Filters Th is page allows you to configure the web sites that can be reached, should be blocked, or should be blocked if specific keywords were found. You can add the configuration to a new policy or remove a policy from the list. Fig. 2-26 Parental Control WEB Site Filters  Policies: A list of available WEB site filter[...]

  • Page 45

    Page 45 / 84 Fig. 2- 27 Parental Control Add a Policy  Keywords : WEB pages contain the ke y words list in the filed will be blocked.  Blocked domains : Domains list in t his filed will be blocked.  Allowed domains : Domains list in t his filed will be allowed for a ccessing.[...]

  • Page 46

    Page 46 / 84 4. TOD Filters Use this page to set rules that will block LAN side PCs from acce ssing the Internet, but only at specific days and times. By clicking time block for selecting/deselecting a specific hour. Finally, click the “ Submit ” button to save your settings. Fig.2-28 Parental Control TOD Filters  Policies: A list of availa[...]

  • Page 47

    Page 47 / 84 Fig. 2- 29 Parental Control Add a Policy  To click on each hour block and making it in blue color will cause the modem to block I nternet traffic at that hour. To click on the blue block again to make it accessable.  Clear: Click “ Clear ” button for clearing all of block hour .  Inverse : Click “ Inverse ” button for[...]

  • Page 48

    Page 48 / 84 Wireless – Wireless Web Page Group The Wireless web pages group enables a variety of settings that can provide secure and reliable wireless communications for even the most demanding tech-savvy user. The Wireless Voice Gateway offers a choice of 802.11b/g/n, WPA and WPA-PSK authentication of your PCs to the gateway, 64 and 128 bit WE[...]

  • Page 49

    Page 49 / 84 1. 2.4 GHzRadio This page allows you to config ure the access cont rol of 2.4GHz AP . Fig.2- 30 Wireless2.4GHz Radio  Enable: I t may help you to Enable or Disable the 2.4 GHz wireless function. To enable you need to select Enabled , to disable you need to select Disabled .  SSID: The SSID for 2.4 GHz wireless function.  80[...]

  • Page 50

    Page 50 / 84 2. 2.4 GHzSecurity This page allows you to config ure securit y of wireless. Fig. 2- 31 Wireless2.4GHzSecur ity  Wireless security mode: The wireless security mode can be either WPA Personal or WPA.  Authentication: The method of authentication can be WPA/WPA2 or WPA.  Passphrase: You can enter ASCII codes into this field. [...]

  • Page 51

    Page 51 / 84 3. 2.4 GHz A d vanced This page allows configuring advance wireless settings. Fig. 2-32 Wireless2.4GHzAdvanced  Country: Please select the country code.  Mac Address: The MAC address for this wireless device will be displayed in this fi eld automatically.  Beacon Interval: Set the period of beacon transmissions to allow mob[...]

  • Page 52

    Page 52 / 84  RTS Threshold: Set the value for sending a request to the destination. All t he frames of a length greater than the threshold that you set here will be sent with the four-way frame exchange. And, a length less than or equal to the value that you set will not be proceeded by R TS. (V alue range: 0~ 2347)  WMM: Wi -Fi Multimedia ([...]

  • Page 53

    Page 53 / 84 4. 2.4 GHz A cc ess Control This page allows configuring access control. Fig.2-33 Wireless2.4GHzAccess Control  Policies: Policy of access control settings. Two options can be selected. It can be either Allow List or Deny List.  Mac Address: The MAC address list that allow of deny access.  Add row: Click ” Add row ” for[...]

  • Page 54

    Page 54 / 84 5. 2.4 GHzWPS This page allows you to config ure WPS setting. Wi -Fi Protected Setup TM (WPS) is an easy and secure way of configuring and connecting your W ireless access point. In this case, the Wireless Voice Gateway is the Access Point (AP), and Your PC (or Wireless Device) is called the STA. When configuring your Wireless Network[...]

  • Page 55

    Page 55 / 84 6. 5 GHzRadio This page allows you to config ure the access control of 5 GHz AP . Fig.2-35 Wireless 5 GHz Radio  Enable: I t may help you to Enable or Disable the 5 GHz wireless function. To enable you need to select Enabled , to disable you need to select Disabled .  SSID: The SSID for 5 GHz wireless function.  802.11 Mod[...]

  • Page 56

    Page 56 / 84 7 . 5 GHzSecurity This page allows you to configure security of wireless. Fig. 2-36 Wireless 5 GHzSecur ity  Wireless security mode: The wireless security mode can be either WPA Personal or WPA.  Authentication: The method of authentication can be WPA/WPA2 or WPA.  Passphrase: You can enter ASCII codes into this field. The [...]

  • Page 57

    Page 57 / 84 8 . 5 GHzAdvanced This page allows configuring advance wireless settings. Fig. 2-37 Wireless 5 GHzAd vanced  Country: Please select the country code.  Mac Address: The MAC address for this wireless device will be displa yed in this field automatically.  Beacon Interval: Set the period of beacon transmissions to allow mobile[...]

  • Page 58

    Page 58 / 84  RTS Threshold: Set the value for sending a request to the destination. All t he frames of a length greater than the threshold that you set here will be sent with the four-way frame exchange. And, a length less than or equal to the value that you set will not be proceeded by R TS. (V alue range: 0~ 2347)  WMM: Wi -Fi Multimedia ([...]

  • Page 59

    Page 59 / 84 9 . 5 GHzAccess Control This page allows you to configure access control. Fig.2-38 Wireless 5 GHzAc cess Control  Policies: Policy of access control settings. Two options can be selected. It can be either Allow List or Deny List.  Mac Address: The MAC address list that allow of deny access.  Add row: Click ” Add row ” f[...]

  • Page 60

    Page 60 / 84 10 . 5 GHzWPS This page allows you to config ure WPS setting. Fig. 2-39 Wireless 5 GHzWPS  WPS: It will help you to Enable or Disable the WPS feature. To enable you need to select WPS , to disable you need to select Disabled .  PIN: This is the PIN for authentication. Enter the PIN and the click “ PIN start ” for start PIN[...]

  • Page 61

    Page 61 / 84 USB – USB Web Page Group 1. USB Basic This page allows basic control of the USB devices shared over the network. Enable USB Devices connected to the USB port: This field controls which USB device (Key or Hard Disk) can be connected to the Gateway. "All" will authorize all USB devices. "Approved" will authorize dev[...]

  • Page 62

    Page 62 / 84 2. Approuved Devices This page allows the configuration of the USB storage device(s ) shared over the network. Add Available USB Devices as Approved USB Devices then apply changes. If you want to remove USB devices, propose you press “ Safely Remove Device ” button first. Fig. 2- 41 USBApprouved Devic es[...]

  • Page 63

    Page 63 / 84 3. Storage Basic This page shows the status of the USB folders shared over the network. Basic option defines shared files in all approved devices and specified folders or only spec ified folders. You can edit Shared Network Folders and observe the detail of folders. Fig. 2-42 USBStorage Basic[...]

  • Page 64

    Page 64 / 84 4. Storage Advanced This page shows the status of the folders shared over the network. Advanced option provides FTP option to share files as a F TP server. Fig.2-43 USBStorage Advanced[...]

  • Page 65

    Page 65 / 84 5. MEDIA SERVER This page controls configuration and scanning of the Gateway's media server. Choose Scan all Files will scan your approved USB devices for sharing files. Scan Files by Type for specific file type or all of types for sharing. Choose file types form Available File Types to Selected File Types .[...]

  • Page 66

    Page 66 / 84 Fig. 2- 44 USBMedia Server[...]

  • Page 67

    Page 67 / 84 Fig. 2- 44 USBMedia Server[...]

  • Page 68

    Page 68 / 84 System – System Web Page Group 1. Password By default, the username is “ admin ” and the password is “ admin ”. This is set by different actions (non exhaustive list): - at the manufactory level, - following a reset factory on the modem, - following a reset from the operator, - following a change by the user who wants to come[...]

  • Page 69

    Page 69 / 84 2. Backup and Recov er yBackup This page allows you to save your c urrent settings locally on your PC. The default file name is “ GatewaySettings.bin ” . Please enter the password if you want to encrypt y our configuration ’ s backup. The same password MUST be entered to retype password field for the confirmation. Click the “ [...]

  • Page 70

    Page 70 / 84 3. Backup and RecoveryRestore This page allows you to restore settings previously saved locally on your PC. The default file name is “ GatewaySettings.bin ” . Please enter the password if you want to restore encr ypted c onfiguration ’ s backup. Click “ Browse ” button and then select the configuration ’ s backup that you [...]

  • Page 71

    Page 71 / 84 4. Backup and Recov er yFactory Default This page allows you to restore factory default settings. To click the “ Restore Defaults ” button will restore System to the factory (default) settings. Fig.2-48 SystemBackup and Rec overyFactory Default[...]

  • Page 72

    Page 72 / 84 5. LogSyslog The Syslog page allows you to specify the IP address where a Syslog server is located on the LAN side and select different types of fire wall events that may occur. Then, each time such an event occurs, notification is automatically sent to this log server. In order to use the Syslog server, you must select Enabled from t[...]

  • Page 73

    Page 73 / 84 6. LogLocal Log The gateway builds a log of firewall blocking actions that the firewall has taken. The log of levels selected is visible on the screen. Using the Local Log page lets you tick the levels of log and show logs in the log text frame. Tick the levels you need and click on “ Save ” button. Fig. 2- 50 SystemLog Lo cal L[...]

  • Page 74

    Page 74 / 84 CHAPTER 3: NETWOR KING Communications Data communication involves the flow of packets of data from one device to another. These devices include personal computers, Ethernet, cable modems, digital routers and switches, and highly integrated devices that combine functions, like the Wireless Cable Gateway. The gateway integrates the funct[...]

  • Page 75

    Page 75 / 84 Cable Modem (CM) Section The cable modem (or CM) section of your gateway uses DOCSIS or EURO-DOCSIS Standard cable modem technology. DOCSIS or EURO-DOCSIS specifies that TCP/IP over Ethernet style data communication be used between the WAN interface of your cable modem and y our cable compan y. A DOCSIS or EURO-DOCSIS modem, when conne[...]

  • Page 76

    Page 76 / 84 Cable Modem (CM) Mode Fig. 3-2 Cable Mode m Mode Fig. 3-3 T wo IP stacks are activated in cable modem mode CM (Cable Modem) Mode provides basic home networking. In this mode, two I P stacks are active: IP Stack 1 - for use by the cable company to communicate with the cable modem section only . This stack receives its I P address from t[...]

  • Page 77

    Page 77 / 84 installer manually enter these assigned addresses into your PC, or use a DHCP Server to communicate them to your PCs, or use a method that involves you entering host names into your PCs. Note that in CM Mode, packets passing to the Internet to/from your PCs do not travel through any of the IP stacks; instead they are direc tl y bridge [...]

  • Page 78

    Page 78 / 84 address printed on the label attached to the Wireless Cable Gateway. IP Stack 3 - for use by you to remotely (i.e. from somewhere on the WAN side, such as at your remote workplace) communicate with the Cable Modem and Networking sections, to remotely access the internal web page diagnostics and configura tion. This stack is also used b[...]

  • Page 79

    Page 79 / 84 CHAPTER 4: ADDITIONA L INF ORM A TI ON Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, da ta and voice service ma y be made available with or without cable TV service. Contact your local cable company f or complete information on cable services, including high-speed inter[...]

  • Page 80

    Page 80 / 84 technology achieves higher throughput by re -packaging data, reducing the number of overhead control packets, so that more useful data can be sent during a given amount of time. * Monthly subscription fee applies. ** Additional equipment required. Contact your Cable Company and ISP for an y r estrictions or additional fees.[...]

  • Page 81

    Page 81 / 84 General Troubleshooting You can correct most problems you have with y our product b y consulting the troubleshooting list that follows. I can’t access the internet.  Check all of the connections to your Wireless Voice Gateway.  Your Ethernet card may not be working . Check each product’s d ocumentation for more information. ?[...]

  • Page 82

    Page 82 / 84 Service Information If you purchased or leased your Wireless Voice Gateway directly from your cable company, then warranty service for the Digital Cable Mode m may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Inf[...]

  • Page 83

    Page 83 / 84 Glossary 10/100/1000 BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10 /100/1000 ” indicates speed (10 /100/1000 BaseT ), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entit[...]

  • Page 84

    Page 84 / 84 TCP/IP (Transmission Control Protocol/Internet P rotocol) – A n etworking protocol that provides communication across interconnected networks, betwee n computers with diverse hardware architectures and various operating systems. TFTP - Trivial File Transfer Protocol, the system by whic h the Media Terminal Adapter’s configuration d[...]