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Sprint Nextel 699031 manual

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Table of contents for the manual

  • Page 1

    P RO TEGÉ ® Digital Hybrid Key System User Guide— Single Line T elephone Item Number 699031 Q UICK G UIDE TO F EA TURE C ODES Feature Code A BANDON C URRENT / R ETRIEVE H ELD C ALL 1 A GENT L OG O FF #91 ( OFF ) #*91 ( ON ) A UTHORITY C ODE #55 C ALLBACK 5 C ALLBACK - CANCEL #*#5 ( INDIV .) #*#5* ( ALL ) C ALL B ROKERING 2 C ALL F ORWARD #2 X ([...]

  • Page 2

    Copyright © 2000 North Supply Company. All Rights Reserved. Sprint and the diamond logo are registered trademarks of Sprint Communications Company L.P ., used under license. Q UICK G UIDE TO N UMBERING D EFAUL T P ROTEGÉ Y OUR C OMP ANY ’ S R ESOURCE D IRECTOR Y N UMBERS D IRECTOR Y N UMBERS Extension Numbers 200 - 399 _______________ T runk Nu[...]

  • Page 3

    Content s i Proteg é ® User Guide - single line telephon e 1 . How To Use This Guid e . . . . . . . . 1 2 . Your Phone’s Part s . . . . . . . . . . . . 2 3 . Understanding the Tone s . . . . . . . 3 4 . Care Of Your Keyse t . . . . . . . . . . . 3 5 . Your Protegé Phone Syste m . . . . . 4 1 . Call Picku p . . . . . . . . . . . . . . . . . . 5[...]

  • Page 4

    Content s i i Proteg é ® User Guide - single line telephon e 1 . Reminder Servic e . . . . . . . . . . . . 3 3 2 . Speed Dial Number s . . . . . . . . . . 3 4 3 . Hotlin e . . . . . . . . . . . . . . . . . . . . . 3 6 4 . Securit y . . . . . . . . . . . . . . . . . . . . 3 7 5 . Cancel Operation s . . . . . . . . . . . . 3 9 1 . Voice Mail Featur[...]

  • Page 5

    Introductio n 1 Proteg é ® User Guide - single line telephon e 1. How to Use this Guid e The Protegé phone system is perfect for today’s workplace. This guide show s you how to use its many advanced and labor-saving features using a single lin e telephone. Some features are only available with specific software versions. I f you are not sure w[...]

  • Page 6

    Dial Pa d Use the dial pad to dial telephone numbers, and to enter feature codes . Flash Key (not all models ) Press the flash key when setting features. If you do not have a flash key, pres s and release the hookswitch . Message Waiting Lamp (not all models ) The Message Waiting Lamp lights when you have a voice mail message or a “call me” mes[...]

  • Page 7

    1 / Introductio n 3 Proteg é ® User Guide - single line telephon e 3. Understanding the Tone s This table will help you distinguish between the different ring tones you hea r on your telephone . Signa l Descriptio n Single rin g Confirmation tone - heard on the handset onl y Two short ring s Error tone - heard on the handset only Continued single[...]

  • Page 8

    1 / Introductio n 4 Proteg é ® User Guide - single line telephon e 5. Your Protegé Phone Syste m Access To Feature s Y ou may not be able to operate all the features in this guide exactly as written . If your company’s telephone system uses an early version of software, som e features may offer fewer or different options, others may not be ava[...]

  • Page 9

    Answering Call s 5 Proteg é ® User Guide - single line telephon e Loud Bell Call Picku p 1 . Lift the handset . 2 . Dial the ringing loud bell (810 or 811) . 3 . Call is connected. Directed Call Picku p 1 . Lift the handset . 2 . Dial # 53 . 3. Dial extension number ringing . - or - Dial virtual number ringing (830-859) . 4 . Call is connected. G[...]

  • Page 10

    2 / Answering Call s 6 Proteg é ® User Guide - single line telephon e # 2 0 2. Call Forwar d Call Forward, also known as Diversion, is a powerful and flexible feature tha t allows you to direct some or all of your calls to one or several locations. Y o u can set several different call forward instructions at your extension to handl e different si[...]

  • Page 11

    2 / Answering Call s 7 Proteg é ® User Guide - single line telephon e Direct Call Forwar d To activate 1. Lift the handset . 2 . Dial # 22 . 3. Enter the extension number to which you wan t to forward calls . 4. Dial 1 to forward outside calls onl y - or - Dial 2 to forward all call s - or - Dial 3 to forward intercom calls onl y 5 . Receive conf[...]

  • Page 12

    2 / Answering Call s 8 Proteg é ® User Guide - single line telephon e No Answer Call Forwar d To activate 1. Lift the handset . 2 . Dial # 24 . 3. Enter the extension number to which you wan t to forward calls . 4. Dial 1 to forward outside calls onl y - or - Dial 2 to forward all call s - or - Dial 3 to forward intercom calls onl y 5 . Enter a t[...]

  • Page 13

    2 / Answering Call s 9 Proteg é ® User Guide - single line telephon e 5 . Receive confirmation tone . To cance l 1. Lift the handset . 2 . Dial # [ 25 . 3. Receive confirmation tone . Follow Me Call Forward - Remot e To activate 1. Lift the handset . 2 . Dial # 23 . 3. Enter your normal extension number . 4. Enter your user passwor d to verify yo[...]

  • Page 14

    2 / Answering Call s 1 0 Proteg é ® User Guide - single line telephon e External Call Forward (ECF ) To activate 1. Lift the handset . 2 . Press the # key, and then dial 26 . 3. Dial 1 followed by the outside telephone nu m - ber to which you want to forward calls . 4. Depress the hook switch to save the entry . 5 . Receive confirmation tone . Fo[...]

  • Page 15

    2 / Answering Call s 1 1 Proteg é ® User Guide - single line telephon e # [ 9 1 # 9 1 3. Avoiding Call s At times you may want to work at your desk without phone interruptions. I n addition to Call Forward, you can choose the following two features to bloc k some or all calls. Do Not Disturb (DND) blocks all calls to your telephone, making it app[...]

  • Page 16

    2 / Answering Call s 1 2 Proteg é ® User Guide - single line telephon e[...]

  • Page 17

    Making Call s 1 3 Proteg é ® User Guide - single line telephon e Calling an Extensio n 1. Lift the handset . 2 . Dial the extension number . Calling a Virtual Numbe r 1. Lift the handset . 2 . Dial the virtual number . Calling the Attendant 1. Lift the handset . 2 . Dial 0 . Dialing a Hunt Grou p 1 . Lift the handset . 2 . Dial the hunt group num[...]

  • Page 18

    3 / Making Call s 1 4 Proteg é ® User Guide - single line telephon e Voice To Ring Interchange (VRI ) 1 . Lift the handset . 2. Dial the extension number . 3 . Receive confirmation tone. 4. Dial 2. Your call overrides the V oice Cal l Allow setting and rings through to the exte n - sion . Intrusio n 1. Lift the handset . 2 . Dial an extension. Re[...]

  • Page 19

    3 / Making Call s 1 5 Proteg é ® User Guide - single line telephon e Placing an OH V A Cal l 1. Lift the handset . 2 . Dial the extension number . 3. Receive busy tone . 4. Dial 0 . 5. Y ou are connected through the speaker of th e called party . 2 . Off-Hook Voice Announc e (OH VA ) Use the OH VA feature when you want to interrupt a busy extensi[...]

  • Page 20

    3 / Making Call s 1 6 Proteg é ® User Guide - single line telephon e 3. Placing Outside Call s Consult your telephone system administrator for any restrictions in your abilit y to make outside calls. If your company has different types of outside lines, your telephone syste m may use the Least Cost Routing feature to ensure calls go over the chea[...]

  • Page 21

    3 / Making Call s 1 7 Proteg é ® User Guide - single line telephon e Using Least Cost Routin g 1. Lift the handset . 2. Dial # 67 . 3. Listen for special dial tone . 4. Dial outside number . 5. Press # to indicate dialing is complete . Last Number Redial (LNR) 1. Lift the handset . 2 . Dial # 8 . Dialing a Speed Dial Numbe r 1. Lift the handset .[...]

  • Page 22

    3 / Making Call s 1 8 Proteg é ® User Guide - single line telephon e Pulse to Tone Conversio n 1. Lift the handset . 2. Access an outside line (dial 9) . 3 . Dial the destination telephone number (i n pulse) . 4. Dial [ . 5. Dial additional required digits (in tone) . Trunk Hookflas h 1 . Lift the handset . 2 . Press the Flash key . 3 . Dial # 3 [...]

  • Page 23

    3 / Making Call s 1 9 Proteg é ® User Guide - single line telephon e Callback to an Extensio n To activate 1 . Lift the handset . 2 . Dial the extension number . 3 . Receive busy tone . - or - Receive no answer . 4 . Dial 5 . 5. Receive confirmation tone . To respond to a callbac k 1. Y our extension rings . 2 . Lift handset . 3. The call rings t[...]

  • Page 24

    3 / Making Call s 2 0 Proteg é ® User Guide - single line telephon e Callback to a Trunk (Group ) To activate 1. Lift the handset . 2 . Dial the outside line number . - or - Dial the trunk group number . 3. Receive busy tone . 4. Dial 5 . 5 . Receive confirmation tone . To respond to a trunk callbac k 1. Y our extension rings. 2. Pick up handset.[...]

  • Page 25

    3 / Making Call s 2 1 Proteg é ® User Guide - single line telephon e To activat e 1 . Lift the handset . 2 . Dial the extension. Receive busy tone. 3 . Dial 4 . 4. Receive confirmation tone . 5. Music on Hold plays until the called extensio n hangs up . 6. The call rings through . 6. Camp O n When you call a busy extension, you can choose to use [...]

  • Page 26

    3 / Making Call s 2 2 Proteg é ® User Guide - single line telephon e To activat e 1. Lift the handset . 2 . Dial # 55 . 3. Enter your extension number. 4. Enter your password . 5. Receive high pitched confirmation tone . 6. Receive intercom dial tone . 7. Dial outside line or trunk route number . - or - Dial 9 . 8. Dial outside number . 7. Author[...]

  • Page 27

    2 3 Proteg é ® User Guide - single line telephon e Holding Call s To put a call on hol d 1. Phone is active on a call . 2 . Press the Flash key . 3 . Receive intercom dial tone. Y ou can dia l another number or hang up . Retrieving Call s To retrieve an outside cal l 1. Lift the handset . 2 . Press the Flash key . 3 . Call is connected . To retri[...]

  • Page 28

    4 / Call Handlin g 2 4 Proteg é ® User Guide - single line telephon e Transferring a Call 1. Phone is active on a call . 2 . Press the Flash key . 3 . Receive internal dial tone . 4 . Dial the destination extension . 5 . Hang up to perform a blind transfer . - or - Stay off-hook to screen the transfer, and the n hang up. 2. Transferring Call s Pe[...]

  • Page 29

    4 / Call Handlin g 2 5 Proteg é ® User Guide - single line telephon e Forming a Conferenc e 1. Phone is active on a call . 2 . Press the Flash key . 3. Dial the extension number to be added to th e conference . - or - Access an outside line, dial the telephon e number . 4 . The second party answers . 5 . Press the Flash key 6 . Dial 3, within thr[...]

  • Page 30

    4 / Call Handlin g 2 6 Proteg é ® User Guide - single line telephon e Forming an Unsupervise d Conferenc e To conference two outside line s 1. Create a conference by following steps 1-8 , Forming a Conference, on page 25 . 2 . Press the Flash key . 3 . Dial # 77 . To intrude on an unsupervised conferenc e 1 . Lift the handset . 2 . Dial # 77. # 7[...]

  • Page 31

    4 / Call Handlin g 2 7 Proteg é ® User Guide - single line telephon e Holding a Call and Retrievin g a Held Cal l 1. Phone is active on a call . 2 . Press the Flash key . 3 . Dial 2, within two seconds . 4. Y ou are connected to the held party . Retrieving a Held Call an d Abandoning the Current Cal l 1. Phone is active on a call . 2 . Press the [...]

  • Page 32

    4 / Call Handlin g 2 8 Proteg é ® User Guide - single line telephon e[...]

  • Page 33

    2 9 Proteg é ® User Guide - single line telephon e Pagin g and Messagin g chapte r fiv e Group Pag e 1. Lift the handset . 2. Dial the group paging number . 3 . Receive confirmation tone . External Pag e 1 . Lift the handset . 2. Dial the external page number . 3 . Receive confirmation tone . Tenant Group Pag e 1. Lift the handset . 2. Dial 400 .[...]

  • Page 34

    5 / Paging and Messagin g 3 0 Proteg é ® User Guide - single line telephon e Leaving a Message at Anothe r Extensio n To activate - method 1 1. Lift the handset . 2 . Dial the target extension number . 3 . Receive busy tone or no reply . 4. Dial 9 . 5. Receive confirmation tone . To activate - method 2 1. Lift the handset . 2 . Dial # 96 . 3. Dia[...]

  • Page 35

    5 / Paging and Messagin g 3 1 Proteg é ® User Guide - single line telephon e Message Answe r 1. Message Waiting lamp is lit or you hear stutte r dial tone, indicating you have a message . 2 . Lift the handset . 3 . Dial # 96 . 4 . Call is placed to the extension that sent th e message . 5 . If the message waiting lamp is still lit or yo u hear st[...]

  • Page 36

    5 / Paging and Messagin g 3 2 Proteg é ® User Guide - single line telephon e[...]

  • Page 37

    Convenience Feature s 3 3 Proteg é ® User Guide - single line telephon e To activat e 1. Lift the handset . 2 . Dial # 92 . 3. Enter time for reminder in 24 hour format. 4. Receive confirmation tone . To cance l 1. Lift the handset . 2. Dial # [ 92 . 3 . Receive confirmation tone . 1. Reminder Servic e The Reminder Service feature acts like an al[...]

  • Page 38

    6 / Convenience Feature s 3 4 Proteg é ® User Guide - single line telephon e FLAS H 1 x x x Storing a Speed Dial Numbe r 1. Lift the handset . 2. Dial # 1 . 3. Dial the speed dial number . 4. Dial 1 . 5. Enter the telephone number you wish to save . 6. Press the Flash key to save the number . 7 . Receive confirmation tone . Deleting a Speed Dial [...]

  • Page 39

    6 / Convenience Feature s 3 5 Proteg é ® User Guide - single line telephon e Assigning a Trunk (Group) 1. Lift the handset . 2. Dial # 1 . 3. Dial the speed dial number . 4. Dial 3 . 5. Enter the number of the trunk or trunk grou p you wish to use with the speed dial number . 6 . Receive confirmation tone . Deleting a Trunk (Group ) 1. Lift the h[...]

  • Page 40

    6 / Convenience Feature s 3 6 Proteg é ® User Guide - single line telephon e To activat e 1. Lift the handset . 2. Dial # 9 [ . 3. Enter the directory number of the resource yo u wish to hotline (normally three digits) . 4. Select the service mode. Dial 1 for day . - or - Dial 2 for night . - or - Dial 3 for always . 5 . Dial 0 for immediate acti[...]

  • Page 41

    6 / Convenience Feature s 3 7 Proteg é ® User Guide - single line telephon e Password Chang e Changing your passwor d 1. Lift the handset . 2. Dial # 97 . 3. Enter the old password . 4. Enter the new password . 5. Receive confirmation tone . 4. Securit y For security reasons, you must enter a password to be able to use three fe a - tures: Remote [...]

  • Page 42

    6 / Convenience Feature s 3 8 Proteg é ® User Guide - single line telephon e Lock/Unlock To Loc k 1. Lift the handset . 2. Dial # 97 . 3. Enter your password . 4. Dial # to lock your phone . 5. Receive confirmation tone . To Unlock 1. Lift the handset . 2. Dial # 97 . 3. Enter your password . 4. Dial [ to unlock your phone . 5. Receive confirmati[...]

  • Page 43

    6 / Convenience Feature s 3 9 Proteg é ® User Guide - single line telephon e To cance l 1 . Lift the handset . 2. Dial # 69 [ . 5. Cancel Operation s The Cancel Operations feature can be useful for troubleshooting. If your phon e seems to behave oddly, a particular feature such as Hotline may be set diffe r - ently to how you expect. Use the Canc[...]

  • Page 44

    6 / Convenience Feature s 4 0 Proteg é ® User Guide - single line telephon e[...]

  • Page 45

    4 1 Proteg é ® User Guide - single line telephon e Dialing Voice Mai l 1 . Lift the handset . 2 . Dial the V oice Mail System general number . Transferring to Voice Mai l 1 . Phone in use on an active call . 2 . Press the Flash key . 3 . Dial the V oice Mail System general number . 4 . Dial the appropriate extension number . 5 . Hang up . Forward[...]

  • Page 46

    7 / Voice Mail Feature s 4 2 Proteg é ® User Guide - single line telephon e Retrieving Your Voice Mai l Message s 1 . Lift the handset . 2 . Dial # 64 . Calling an Extension’s Mailbo x 1 . Lift the handset . 2 . Dial the extension number. Receive busy ton e or no answer . 3 . Dial 7 to be transferred directly to the assoc i - ated mailbox . Del[...]

  • Page 47

    Glossar y 4 3 Proteg é ® User Guide - single line telephon e Off-Hoo k When you lift the handset you ar e “going off-hook.” Early telephone s had a metal hook on which the han d - set hung. On-Hoo k When the phone handset is resting i n the cradle. See Off-Hook . Outside Lin e See Trunk . Service Mod e The way calls are handled dependin g on [...]

  • Page 48

    Glossar y 4 4 Proteg é ® User Guide - single line telephon e Virtual Numbe r An extension number that is no t physically connected to a specifi c keyset. This number might be pr o - grammed under a feature key of on e or several extension keysets. Thi s Protegé feature has many possibl e applications. If your company’ s phone system uses virtu[...]

  • Page 49

    Inde x 4 5 Proteg é ® User Guide - single line telephon e DND - see Do Not Distur b DND Override 11, 1 4 Do Not Disturb 1 1 Feature Access 4 Feature Interaction 4 Flash Key 4 3 Follow Me Call Forward 6, 8- 9 Forward 6 Forwarding to Voice Mail 4 1 Group Call Pickup 5 Group Page 2 9 Hold 2 3 Hookflash 4 3 Hookswitch 2, 4 3 Hotline 3 6 Hunt Group 11[...]

  • Page 50

    Inde x 4 6 Proteg é ® User Guide - single line telephon e System Administrator 4 3 Tenant Group 4 4 Time Reminder 3 3 Tone 4 4 Tones, Understanding 3 Transferring Calls 2 4 Transferring to Voice Mail 4 1 Travelling Class of Service - se e Authority Cod e Trunk 4 4 Trunk (Route) and Speed Dia l Numbers 34, 3 5 Unlocking Your Phone 37, 3 8 Unsuperv[...]

  • Page 51

    Copyright © 2000 North Supply Company. All Rights Reserved. Sprint and the diamond logo are registered trademarks of Sprint Communications Company L.P ., used under license. Q UICK G UIDE TO N UMBERING D EFAUL T P ROTEGÉ Y OUR C OMP ANY ’ S R ESOURCE D IRECTOR Y N UMBERS D IRECTOR Y N UMBERS Extension Numbers 200 - 399 _______________ T runk Nu[...]

  • Page 52

    P RO TEGÉ ® Digital Hybrid Key System User Guide— Single Line T elephone Item Number 699031 Q UICK G UIDE TO F EA TURE C ODES Feature Code A BANDON C URRENT / R ETRIEVE H ELD C ALL 1 A GENT L OG O FF #91 ( OFF ) #*91 ( ON ) A UTHORITY C ODE #55 C ALLBACK 5 C ALLBACK - CANCEL #*#5 ( INDIV .) #*#5* ( ALL ) C ALL B ROKERING 2 C ALL F ORWARD #2 X ([...]