Sennheiser DW Pro1/Pro2 manual

DW Pro1 / Pro 2 Instruction manual DE CT C om f or t c a ll s[...]

1 Contents Contents Important safety information ............................... ................ .................... ................ 2 The DW Pro1/Pro2 wi reless headset system .......................... ................ ............ 4 Delivery includes ................................ ................. .................... .....................[...]

Important safety information 2 Important safety information • Please read this instruction m anual carefully and completely befo re using the product. • Make the instruction manual easily a ccessible to all user s at all times. Always include the instru ction manual when passing t he product on to third parties. • Do not use the product in si[...]

3 Important safety information – not covered or exposed to direct su nlight for longer periods of time in order to prevent heat accumulation (see “Specifica tions” on page 37 ). • Do not operate the product near any heat sources. • Only use attachments/accessories specified by Se nnheiser Co mm uni- cations (s ee “Accessori es” on pag[...]

The DW Pro1/Pro2 wireless he adset system 4 The DW Pro1/Pro2 wireless headset system The Sennheiser Communicati ons DW Pr o1/Pro2 is a wireless DECT headset system which is intended for professional call center and office use. • Can be used wi th a fixed line phone or PC (V oIP) • Quick link establishment b etween headset and base station • E[...]

5 Delivery includes Delivery includes 1b a s e s t a t i o n 1 headset with built-in rechargeable batter y: – Pro1 variant: covers one ear (monaural) – Pro2 varian t: covers both ears (b inaural) 1 power sup ply unit 1 telephone cable 1 USB cable 1 safety guide (booklet with im port ant safety inform ation) 1 quick guide 1 CD ROM (including, am[...]

Product overview 6 Product overview Base station                    PC button with LED  Charging contacts 쐋 PHONE button with LED  LINK LED  CHARGE STATUS LED  ABC swit ch  Micro phone volume control  Phone socket  Handset socket  ACC socket  DIP switch row 1 to 6[...]

7 Product overview Pro1/Pro2 headset Pro1 Pro2 A A A 9 6 5 4 3 1 8 7 7 1 2 2 0 9 8  Microphone  Windshield  Name plate  HEADSET LED  LINK button  AUDIO button  Headband  Battery compartment cover  Ear pad  Charging contacts[...]

Overview of the buttons 8 Overview of the buttons Base station   Action Button Functions Page 왘 Press the PHONE button 쐋 Selects the Phone mode 25 Establishes/dis connects the link betw een headset and base station 23 Accepts/ends a call (with electronic call control/ handset lifter) 25 왘 Press the PC button  Selects the PC mode 26 E[...]

9 Overview of the LEDs Overview of the LEDs Base station     LED of the PC button  Meaning lights up PC mode flashes Incoming PC call LED of the PHONE button 쐋 Meaning lights up Phone mode flashes Incoming telephone call LINK LED  Meaning lights up blu e Active link to the headset lights up red No link to the headset flashes red[...]

Putting the headset system into operation 10 Putting the headset system into operation Putting the base station into operation You can use the headset system with your fixed line pho ne ( Phone mode) and/or your P C ( PC mode). The base station controls the wireless commu - nication betw een the products. Removing/attaching the cover T o remove the[...]

11 Putting the headset system into operation Connecting the base station to the mains power supply The base station is ready for operatio n as soon as it is connected to the mains power supply.   왘 Connect the DC IN connecto r  of the power supply uni t to the DC IN socket  .    왘 Plug the power supply unit  into a wall [...]

A Connection to a fixed line phone without headset socket Putting the headset system into operation 12 왘 Disconnect the handset cable from the teleph one. 왘 Connect the handset cable to the Handset so cket  . 왘 Use the telephone cable  to conn ect the Phone socket  to the handse t socket on the telephone.    왘 Set the DIP [...]

C Connection of an optional mechanical handset lif ter (with connecti on possibili - ties A and B only) 13 Putting the headset system into operation You can also connect the HSL 1 0 m e c h a n i c a l h a n d s e t l i f t e r f r o m S e n n h e i s e r Communications (see “Accessories and sp are parts” o n page 36 ): 왘 Connect the base sta[...]

MSH standard MSH cable DW Pro1/Pro2 MSH setting e.g. Alcatel Putting the headset system into operation 14 If your telephone has a built-in elec tr onic hook switch supportin g the MSH standard: 왘 Set the DIP switch  # 1 to the upper position. 왘 Set the DIP switch  # 2 to the lower posi tion. T he necessary connection and adapte r cables a[...]

15 Putting the headset system into operation Installing the HeadSetup software The HeadSetup sof tware enables the headset system to communicate with a wide variety of softphones and allo ws you to use the call control func - tions. Even without the HeadSetup s o ftware, the headset system can still be used as an audio input and output device. Upda[...]

Putting the headset system into operation 16 Putting the headset into operation The microphone boom of the Pro1/Pro 2 headset can be swiveled, allowing the microphone to be worn on t he lef t or right-hand side (see pa ge 24 ). 20 min 100% 50% 1 h Before using the headset for the first time, charge the rechargeable battery for at leas t 20 minutes [...]

17 Putting the headset system into operation 왘 Push the AUDIO button  in the direct ion in wh ich you wa nt to increase the volume until the HEADSET LED  goes off. The headset switches to standby mode. Lef t Right 5 s 5 4 6 T esting the headset system in Phone mode and adjusting it T esting the telephone connection When PC m o d e i s s e l[...]

Putting the headset system into operation 18 Adjusting the audio signal/dial to ne  왘 Set the ABC switch to A (default setti ng), B or C so that you can hear a clear dial tone in the headset. Adjusting the microphone sensitivity By default, the microphone volu me control  is set to between position 4 and position 5 . This setting is suita b[...]

19 Putting the headset system into operation T esting the headset system in PC mode and adjusting it T esting the PC connection When Phone m o d e i s s e l e c t e d ( t h e L E D o f t h e P H O N E b u t t o n 쐋 lights up white): 왘 Press the PC button  on the base station. The base station is set to PC mo de and the LED of the PC butto n [...]

Putting the headset system into operation 20 Adjusting advanced settings The DIP switch row  allows you to adjust the headset sys t em to your individual needs. By default, all DIP switches are set to the upper position. T o change the settings of the DIP switch row  : 왘 If necessary, disconnect an existing wi reles s link between base stat[...]

21 Putting the headset system into operation Automatically establishing the wi reless link b etween headset and base station (Auto Link) – DIP switch 4 Switch position Function Switched off You have to man ually establish the wireless link (see page 23 ). Switched on When taking the headset out of the ba se station, a wireless link is autom atica[...]

Using the headset syste m 22 Using the headset system Charging the headset rechargeable battery If you charg e the recharge able batt ery for the firs t time, allo w charging for at least 20 minu tes without i nterruption. A co mplete charging pro cess takes about 60 minutes. You can interrupt charging at any time without da maging the recharge abl[...]

23 Using the headset system When the battery is ab ou t to run flat ... ... only the LED segment 1 lights up w eakly or flashes (see page 9 ). ... the HEADSET LED  flashes red. ... you hear a low battery warning (three beeps)in the headset. ... you have several minute s of battery re serve. When the battery is flat, the headset switch es off. If[...]

   You can also esta blish or disconne ct the wireless li nk by pressing the PC button  or the PHONE button 쐋 on the base station (depending on the selected mode ( PC or Phone ), see p age 28 ). If your telephone has a buil t-in elec tronic hoo k switch supporting the MSH standard (see page 13 ), you can only disconnect the wire - les[...]

25 Using the headset system Calling via the fixed line phone using the headset Accepting an incoming call You hear the ring tone of the fixed line phone: 왘 Put on the headset and establish a wireless link betw een headse t and base station (see page 23 ). If you are using a handset lif ter/elect ronic hook switch, the call is auto - matically acc[...]

Using the headset syste m 26 Ending a call 왘 Disconnect the wireless link between headset a nd base station (see page 23 ). If you are using handset lif ter/electronic hook switch, the call is auto - matically ended. If you are not usin g a handset lif ter/electronic hook switch: 왘 Hang up the handset or press the “end call ” button on your[...]

27 Using the headset system Making a PC call 왘 Establish a w ireless lin k between he adset and base station (see page 23 ). 왘 Make the call using your sof tphone. Ending a PC call 왘 Disconnect the wi reless link betw een headse t and base station (see page 23 ). If the call control fu nction of your sof tphone is supported, the call is auto [...]

If the “Always Audio” fu nction is activated , you can still ac cept calls via the Phone mode. After ending the call, the base station auto - matically switches back to PC mode and all PC audi o is reproduced via the headset. Using the headset syste m 28 Switching between Phone and PC mode You can switch between Phone and PC mode and accept cal[...]

29 Using the headset system T o start the conference call using the master headset:  4 5 왘 Establish a wireless li nk between he adset and base station (the LINK LED  flashes blue). T o add a guest headset to the conference call: 왘 Place the guest headset to be added to the conference call into the base stat ion of the master headset. The[...]

Using the headset syste m 30 The volumes can be adjusted in se veral steps. When the minimum or maximum volume is reached, you hear a double beep in the headset. V ol – V ol + 6 왘 T o increase or reduce the volume step-by-step, push the AU DIO button  backwards or forwards. The assignment of the AUDIO button  can be swapped depending on w[...]

31 Using the headset system Pairing the headset to third party DECT GAP telephones 왘 Place the DW Pro1/Pro2 headset at a maximum distance of 1 m from the third party base station. 왘 Simultaneously pr ess and hold the headset’s LINK button  and AUDIO button  for 5 seconds. The headset switc hes to setting mode/GAP p airing mode and the H[...]

Cleaning and maintaining the headset system 32 Cleaning and maintaining the headset system Damage to the product due to liquids! Liquids entering the product can short-circuit the electro nics or damage the me chanics. Solvents or cleansing agents can dama ge the surface of the product. 왘 Keep all liquids far away from the product. 왘 Do not use[...]

33 Cleaning and maintaining the headset system Replacing the headset’s rechargeable battery You can replace the rechargeable batter y. Spare rechargeable batteries are available from your Sennheiser part ner. Only use spare rechargeable batteries recommende d by Sennheiser Communications. Damage to the product due to improper handling The cable c[...]

Cleaning and maintaining the headset system 34 Pro2 headset 왘 Carefully remove the ear pad  from the ear cup where the battery compartment  is located. 왘 Open the battery compartment cover  u s i n g y o u r f i n g e r n a i l ( s e e f i r s t diagram). 왘 Remove the battery compartment cover  . 왘 Remove the rechargeable batter[...]

35 If a proble m occurs If a problem occurs Problem Possible cause Possible solution The headset is placed into the base station but does not show any reaction Base station is not connected to the mains Connect the base station to the mains power supply (see page 11 ). Rechargeable battery is deep discharged Wait several minutes until the charging [...]

Accessories and spa re parts 36 Accessories and spare parts For additional information on accessor ies and spare parts, please contact your Sennheiser partner or visit our websi te at www.sennheiser.com. Accesso ries • HSL 10 handset lifter – mechanical handset lif ter – incl. ring tone detection – supports nearly all st andard desktop tele[...]

37 Specifica tions Specifications DW Pro1/Pro2 base station Dimensions 108 x 116 x 114 mm (W x H x D) Weight approx. 368 g Operating temperature range +5°C to +45°C (+41°F to +113°F ) Storage temperature range − 20°C to +70°C (–4 °F to +158°F) DW Pro1/Pro2 headset Dimensions 170 x 175 x 55 mm (W x H x D) Weight Pro1: appr ox. 65 g Pro2:[...]

Specifications 38 Approved by Canada: Industry Canada RSS 213 Issue 2, RSS 102 Issue 3 IC: 2099D-TDB1 (base station ) IC: 2099D-TDH1 (Pro1 headset) IC: 2099D-TDH1 (Pro2 headset) USA: 47 CFR Part 15 (d) FCC ID: DMOCDBDIB (b ase station) FCC ID: DMOCDHDFC (Pro1 headset) FCC ID: DMOCDHDEC (Pro2 headset) DW Pro1/Pro2 power supply unit Nominal input vol[...]

39 Manufacturer Declarations Manufacturer Declarations Wa rranty Sennheiser Commun ications A/S gives a warranty of 24 mo nths on this product. For the current warranty conditions, please vi sit our web site at www.senncom. com or contact your Sennheiser pa rtner. In compliance with the following requirements •R o H S Directive (2002/95/EC) •W [...]

Manufacturer Declarations 40 • Increase the separation between the equipment and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connecte d. • Consult the dealer or an experien ced radio/TV technici an for help. This class B digital equipment co m plies with the Ca na dian ICES-003 Ch[...]

41 Index Index A ABC switch adjusting 18 ACC socket connect ion of a n optional mechanical handset lifter 13 Accessories connect ion of a n optional mechanical handset lifter 13 Acoustic signals adjusting the volume 29 Advanced functions pairing/using additi onal headsets 30 using 30 Advanced settings adjusting 20 adjusting the radio range 20 DIP s[...]

Index 42 H Headset adjusting 24 charging 22 labeling 1 6 overview 7 pairing additional headsets for shared use 30 pairing to third par t y DECT GAP telephone 31 putting into operation 16 putting on 24 Headset m icrophone muting 3 0 Headset system testing the headse t system in PC mode and adjusting it 19 testing the headset system in Phone mode and[...]

Sennheiser Communications A/S Langager 6, 2680 Solrød Strand, Denmark www.senncom.com Printed in China Publ. 06/10 A01[...]