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Samsung ITP-5014D manual

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Table of contents for the manual

  • Page 1

    IP Phone User Guide ITP-5021D / ITP-5014 D[...]

  • Page 2

    2 © SAMSUNG Electronics Co., Lt d SAFETY CONCERNS For product safety and correct operation, the following informatio n must be given to the operator/user and shall be read b efore the installation and ope ration. Conventions W A RNING Provides information or instructions that you should follow in order to avoid personal injury or fatality . CAUTIO[...]

  • Page 3

    © SAMSUNG Electronics Co., Lt d. 3 W A R N I N G The ITP-5021D /5014D IP phone shall be connected to the local AC po wer using the po wer adaptor provided with the IP phone. Use of an altern ative adapt or may result in serious damage a nd voids the product warranty . The hands et rece iver on the digital phone ma y retain met allic object s. Care[...]

  • Page 4

    4 © SAMSUNG Electronics Co., Lt d Do not use fl ammable s olvent or m aterials near the pho ne. Do not store them near the p hone. It may cause a fir e or electric shocks. If the pho ne makes excessive no ise, emit s an odour , or smoke, immediately unplug the phone a nd call your Authorised Samsung Reseller . CAUTION Be carefu l not to c onnect t[...]

  • Page 5

    © SAMSUNG Electronics Co., Lt d. 5 Do not inst all the phone on an u nst able surf ace or in direct sunli ght. It may cause severe damage to the plastic case of the phone, and reduced the performance of your digital phone. Do not se p arate, r ep air or remodel t he phone arbitrarily . If a repair is needed, p lease contact your Authorised S amsun[...]

  • Page 6

    6 © SAMSUNG Electronics Co., Lt d T ABLE OF CONTENTS SAFETY CONCERNS Convent ions .................................................................................................................... ................. 2 Symbols ........................................................................................................................ .[...]

  • Page 7

    [...]

  • Page 8

    8 © SAMSUNG Electronics Co., Lt d. ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION M ENUS PREP ARA TION Main Features IP Network Applicat ion menu Speed Dial Pickup Automatic Re dial/Retry For frequently used phone nu mbers, you can press one speed dial button to make a call to the speed dial number . Y ou ca n answer a[...]

  • Page 9

    © SAMSUNG Electronics Co., Lt d. 9 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Hold Conference Calls Call F o rwarding Do Not Disturb Pa g i n g Call ID - If yo u have a ny questio ns or c oncerns r egarding the feat ures whic h are no t introdu ced in this user guide, refer to the Technical Manual at e-manual[...]

  • Page 10

    10 © SAMSUNG Electronics Co., Lt d Front V iew of the Phone ITP-5021D / ITP-5014D DS-5021D (Programmable Buttons : 21) DS-5014D (Programmable Buttons : 14) Soft Buttons LCD screen Programmable Buttons Scroll Button St atus Indicator Conference Button Redial Button V olume Button Microphone Navigation Buttons Speaker T ransfer Button Speaker Button[...]

  • Page 11

    © SAMSUNG Electronics Co., Lt d. 11 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Connecting Lines to the Phone 1 Plug the handset cord into the port marked with the symbo l. 2 Connect the LAN cable connected to your data network to the LAN connection port on the base of the IP phone. 3 Connect the LAN cable con[...]

  • Page 12

    12 © SAMSUNG Electronics Co., Lt d z If you want to use the LAN Jack a daptor, the LAN cable can be connected as follows : LAN Jack Adap tor[...]

  • Page 13

    © SAMSUNG Electronics Co., Lt d. 13 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS THINGS YOU SHOULD KNOW V olume Adjustment The Vo l u m e [ ] button is used for adjusting the volume of the handset, speaker , and ringer . Adjusting Handset V olume 1 During a call using the handset. 2 Press the [V olume S ] butto[...]

  • Page 14

    14 © SAMSUNG Electronics Co., Lt d ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW Adjusting Sp eaker V olume 1 During a call using the [Speaker] button. 2 Press the [V olume S ] button to increase the speaker volume. 3 Press the [ T Vo l u m e ] button to decrease the speaker volume. Adjusting Ring V olume 1 T o [...]

  • Page 15

    © SAMSUNG Electronics Co., Lt d. 15 ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW Entering Characters Using the dial buttons of this phone, you c an easily enter/edit, letters, numb ers and special characters. S pecial Button Used To enter lette rs of the al phabet the fol lowing special button is use d. - ‘A?[...]

  • Page 16

    16 © SAMSUNG Electronics Co., Lt d ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW Entering Characters Press the Vo l u m e [ ] button to move the cursor and insert or mod ify the desired letter . Press the V o lume [ ] button and move the cursor one space to the right to use the same dial button le tters as the p[...]

  • Page 17

    © SAMSUNG Electronics Co., Lt d. 17 ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW T elephone S t atus Indicator The status indicator turns on or off according to the telephone status. Functions St atus of LCD Ind icators Busy/Off-hook S teady red Extension Ring Flashing red T runk Ring Flashing gree n Recalling [...]

  • Page 18

    18 © SAMSUNG Electronics Co., Lt d ANNEX PREP ARA TION APPLICA TION MENUS USING THE FEA TURES THINGS YOU SHOULD KNOW Button LED The [T ransfer] button, [Hold] button, and [Speaker] button have a LED that turns on or off according to the phone status. For incoming external calls or in tercom calls ringing at your IP Phone the trunk button LED or Ca[...]

  • Page 19

    © SAMSUNG Electronics Co., Ltd. 19 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TION MENUS PREP ARA TION USING THE FEA TURES Making a Call This function is used when you wan t to make a call to other stations or to make an externa l call. Calling an Extension Number This function is used when you want to make a call to other stati ons.[...]

  • Page 20

    20 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION Calling an Out side number This function is used when you want to make an e xternal call. 1 Pick up the handset. 2 Press the trunk or trunk group button or dial the trunk group access code(e.g., 0). 3 Dial the telephone nu mber you[...]

  • Page 21

    © SAMSUNG Electronics Co., Lt d. 21 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Using a S peakerphone This function is used when yo u make a call with a spe akerphone. 1 Press the [Speaker] button without lifting the handset. 2 Dial the telephone nu mber you want to call. Or , press the trunk line call/extensi[...]

  • Page 22

    22 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION Redial This functi on allows yo u to redial the last ext ernal number d ialled. To redial the last teleph one number yo u dialled, p ress the Send [ ] button for ap proximately 2 seconds or press [1] [9]. Pressing the Redial [ ] bu[...]

  • Page 23

    © SAMSUNG Electronics Co., Lt d. 23 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Save Number with Redial 1 T o save the number yo u just dialled for later use, press the [SA VE] bu tton before hanging up. 2 This saved number can be redialled at any time by pressing the [SNR] butto n or dialling [1] ► [7]. The[...]

  • Page 24

    24 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION Answering a Call This function is used when you wan t to an swer an in tercom call or outside call. Using a Handset This functio n is used whe n you answer a call with a ha ndset. 1 When the IP Phone rings, pick up the handset or p[...]

  • Page 25

    © SAMSUNG Electronics Co., Lt d. 25 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Call Pickup This function is used when you pickup a call th at is ringing at an other station. If a call ring s on another station and y ou know the st ation number, y ou can answer the call on your IP phone. 1 A call is ringing on[...]

  • Page 26

    26 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION Features Used During a Call This function is used when you use conveniently during a call. Hold an Intercom Call You can put the ot her party on hold if an other intercom c all arrives or you wish to use both han ds for another tas[...]

  • Page 27

    © SAMSUNG Electronics Co., Lt d. 27 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Hold an Out side Call You can put the ot her party on hold if an other call arrives or you wish to us e both hand s for another task and resume the call later . 1 While you are engaged in a conversation, press the [Hold] button. Th[...]

  • Page 28

    28 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW APPLICA TIO N MENUS PREP ARA TION T ransferring a Call While on an outside call you can transfe r the call to another internal or ou tside party. Y ou can transfer your call to another e xtension or return to the outside party . 1 While on a call, press the [T rans[...]

  • Page 29

    © SAMSUNG Electronics Co., Lt d. 29 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Conference Calls You can make a conference call of up to 5 parties including y ourself. The Of ficeServ system also allows each station to pre assign up to 5 confer ence groups so yo u can set up a c onference call by pressi ng a s[...]

  • Page 30

    30 © SAMSUNG Electronics Co., Lt d. ANNEX USING THE FEA TURES APPLIC A TION MENUS THINGS YOU SHOULD KNOW PREP ARA TION APPLICA TION MENUS Navigation Buttons The ITP-5021D and ITP-5014D IP Phones are equipped with navigation buttons for Convenient use of the IP Phone functions. This chapter introduces the functions a vailable using the navigation b[...]

  • Page 31

    © SAMSUNG Electronics Co., Lt d. 31 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Send Button If you press the [Send] butto n while the [O UT CALL LOG], [IN CALL LOG], [SPD NO. SEARCH], or [DIRECTORY DIAL] function is selected, the corresponding number will be dialled. - If you press the [S end] button in idle [...]

  • Page 32

    32 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Direction button These buttons are used when editing me nu entries, or when mo ving between menu it ems. [ ∧ ] button is used Used for moving to the prev ious menu. [ > ] button is used In cases where the phone n umber is long[...]

  • Page 33

    © SAMSUNG Electronics Co., Lt d. 33 ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Entering Application Me nus When the IP phone is in the standby mode, press the Menu [ ]button. The main application menu will appear on the LCD screen. How to Select Menu T o select a menu items, you can us e the navigation direc[...]

  • Page 34

    34 © SAMSUNG Electronics Co., Lt d ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Application Menus - To use the ‘3. SPD NO. SEARCH’ and ’5. FO RWARD ASSIGN’ menu function you should consult your System Administrator. - If the [Transfer] button is pr essed, the available menus are ‘ 1. OUT CALL LOG ’[...]

  • Page 35

    ANNEX T roubleshooting Possible problems and troubleshooting steps for your IP phone are described below . Check the troubleshooting steps before contac ting your Authorised Samsung Reseller . The phone does not boot when the power is connected. - Check to confirm that th e data network cable is connected to the LAN socket on the phone properly. - [...]

  • Page 36

    ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Nothing appe ars on the LCD scr een while th e ITP-5021D /5014D phone is bein g used. Check that the data net work cable is correctly connect ed to the LAN socket on the ITP-5021D/5014D Phone. (Refer to ‘C onnecting Lin es to the Phone’ section of ‘Preparation?[...]

  • Page 37

    Caller IDs are not displayed on the LCD s creen. - Confirm with your System Administrator that the caller ID service is available from your telephone company. - If the caller blocks the sending of their ca ller ID, the caller ID will not be displayed. - If the caller makes a call fr om an area where the c aller ID cannot be provided (e.g., internat[...]

  • Page 38

    ANNEX USING THE FEA TURES THINGS YOU SHOULD KNOW PREP ARA TION APPLIC A TION MENUS Product S pecifications The specifications and features of the ITP-5021D/5014D IP phone are as follows . Items Specification Model ITP-5021D ITP -5014D Weight( kg) 1.1 1.1 Size(mm) 266(width)×20 6(length)× 1 1 9(height) Operating T emperature(°C) 0 to 45 Operating[...]