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Polycom IP 7000 manual

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Table of contents for the manual

  • Page 1

    November, 2008 Edition 1725-40112-001 Rev. A Integration Guide for the Polycom ® SoundStation ® IP 7000 Conference Phone Connected to a Polycom ® HDX System in Unsuppor ted V oIP Environments[...]

  • Page 2

    Polycom Inc. 4750 Willow Road Pleasanton, CA 94588-2708 USA No part of this document may be reproduce d or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reprod ucing includ es translating into another language or format. As between the parti[...]

  • Page 3

    iii About This Guide This guide explains how to integrate the Polycom ® Soun dStation ® IP 7000 conference phone with a Polycom ® HDX system in environments where the PBX telephony system is not compatible with the conference phone. In this environment, you will be able to conduct both voice and video calls and conferences, but voice calls will [...]

  • Page 4

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments iv[...]

  • Page 5

    v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .[...]

  • Page 6

    Integration Guide for the Polycom SoundStation IP 7000 Phone and Polycom HDX Systems in Non-Supported V oIP Environments vi[...]

  • Page 7

    1 Integrating the SoundPoint IP 7000 Conference Phone with a Polycom HDX System This chapter describes how to integrate the SoundPoint IP ® 7000 conference phone with a Polycom ® HDX system in an unsupported VoIP environment. It also describes how to upgrade the phone’s software when it is connected to a Polycom HDX system. The phone must be ru[...]

  • Page 8

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 2 • Setting Up the Polycom HDX System on page 5 • Updating the Polycom HDX System Software on page 5 • Connecting the Phone to the Polycom HDX System on page 5 • Setting Up the Phone on page 7 • Upgrading the Ph[...]

  • Page 9

    Integrating the SoundPoint IP 7000 Co nference Phone with a Polycom HDX System 3 Optional and Required Accessories You require a Polycom HDX Microphone Cable to connect the phone to the Polycom HDX system. It is not part of th e basic phone package, but is included in the separate SoundStation IP 7000 - Polycom HDX system integration package. The c[...]

  • Page 10

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 4 5. Connect the phone to the Polycom HDX system. Refer to Connecting the Phone to the Polycom HDX System on page 5 . 6. Make any optional changes to the phone and connect the phone to any optional components. Refer to Se[...]

  • Page 11

    Integrating the SoundPoint IP 7000 Co nference Phone with a Polycom HDX System 5 Setting Up the Polycom HDX System For information on installing the Poly com HDX system, refer to the Setup Sheet for your system at http://www.polycom.com/videod ocumentation. For information on configuring the Polycom HDX system, refer to the Administrator’s Guide [...]

  • Page 12

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 6 2. Connect one end of the Polycom HDX Mic rophone Cable into an available microphone connector on the phone. The following figure shows how to connect the Polycom HDX Microphone Cable to an available microphone connecto[...]

  • Page 13

    Integrating the SoundPoint IP 7000 Co nference Phone with a Polycom HDX System 7 Setting Up the Phone Connect the SoundPoint IP 7000 phone to any optional equipment, such as external microphones. The phone can also connect to audio from a mobile phone or from a computer calling application. Refer to Connecting an Optional Exter nal Microphone on pa[...]

  • Page 14

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 8 The following figure shows a SoundStation IP 7000 extended microphone connected to a phone. The following figure shows a Polycom HDX Microphone Array connected to a phone. Connecting Optional Auxiliar y Audio Components[...]

  • Page 15

    Integrating the SoundPoint IP 7000 Co nference Phone with a Polycom HDX System 9 To connect a mobile phone to the phone, you require the optional Mobile Phone Cable. To connect a computer calling application to the phone, you require the optional Computer Calling Kit (contai ning a Computer Calling Cable). Connecting Mobile or Computer Aud io to th[...]

  • Page 16

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 10 T o connect audio from a computer calling application: >> Connect one end (the end with two co nnectors) of the Computer Calling Cable (contained in the optional Comp uter Calling Kit) to the audio out and microp[...]

  • Page 17

    Integrating the SoundPoint IP 7000 Co nference Phone with a Polycom HDX System 11 T o download the new s oftware to the SoundPoint IP 7000 phone: 1. Reboot the phone by pressing the reboot multiple key combination. Press and hold the *, #, Volume-, and Vol ume+ keys simultaneously until a confirmation tone is heard or for about three seconds. 2. Wh[...]

  • Page 18

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 12 6. Scroll down to Server Me nu , then press the SELECT soft key. 7. Using the right arrow key, select HTTP as the Server Ty pe, and then press the OK soft key. 8. Scroll down to Server Address , then press the EDIT sof[...]

  • Page 19

    Integrating the SoundPoint IP 7000 Co nference Phone with a Polycom HDX System 13 Locating the La test Software To determine the latest software version, go to the V oIP S IP So ftwa re Rel ease matrix on the Poly com Customer Support web site at http://downloads.polycom.com/voice /voip/sip_sw_releases_matrix.html . Download the latest software and[...]

  • Page 20

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 14 Downloading New Software to the Phone To use the provisioning server you just set up, you must change the default network configuration parameters on the SoundPoint IP 7000 phone. T o download the new s oftware to the [...]

  • Page 21

    Integrating the SoundPoint IP 7000 Co nference Phone with a Polycom HDX System 15 e Scroll down to IP Gateway , then press the ED IT soft key. f Enter the IP gateway address, then press the OK soft key. g Scroll down to DNS Server , then press the EDIT soft key. h Enter the DNS server address, then press the OK soft key. i Scroll down to DNS Domain[...]

  • Page 22

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 16 15. Monitor the provisioning server event log and the uploaded event log files. Ensure that the download process co mp leted correctly. All configuration files used by the provisioning server are logged. Two log files [...]

  • Page 23

    17 T roubleshooting Y our Phone This chapter contains general troubles hooting information to help you solve any problems you might encounter when you use the SoundStation IP 7000 conference phone with the Polycom HDX system in an unsupported VoIP environment. The tables in this chapte r list possib le trouble symptoms, the likely causes of these p[...]

  • Page 24

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 18 Calling Symptom Problem Corrective Action V oice call s are not coming to the SoundS tation IP 7000 phone. The call type is not set correctly . Ensur e that the Polycom HDX system has an active voice interface installe[...]

  • Page 25

    T roubleshooting Y our Phone 19 SoundStation IP 7000 Display Upgrading the SoundStation IP 7000 Phone Symptom Problem Corrective Action The time and date are flashing. Y ou have discon nected your phone from the network/LAN or there is no SNTP server configured. Note: The phone does not acquire time from the Polycom HDX system. Do one of the follow[...]

  • Page 26

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 20[...]

  • Page 27

    21 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information abou t service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the S tat e of Califo rnia, U.S.A., and by the laws of the United S tates, excl udi ng their confl[...]

  • Page 28

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 22 Polycom Limited W arranty and Limitation Liability LIMITED W ARRANTY . Polycom warrants to the end user (“Custo mer”) that this product is ex pected to be free from defects in workmanship and materials, under norma[...]

  • Page 29

    Safety Notices 23 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rule s. Operatio n is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any inte rferences received, in cluding interference that may cause undesired operation. Class B D[...]

  • Page 30

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 24 Safety and Compli ance (continued) WARNING Electrical Safety T o avoid electric shock, do not connect safety extra low vo ltage (SEL V) circuits to teleconference st ation network (TNV) circuits. LAN ports contain SEL [...]

  • Page 31

    25 Index Numerics 2.5mm audio connectors 9 A auxiliary audio components connecting 8 E external microphones, connecting 7 M mobile or computer audio, connecting 9 N network connections 13 P parts list 2 phone downloading software 14 connecting Polycom HDX system 5 network connections 13 optional and required accessories 3 parts list 2 setup 7 softw[...]

  • Page 32

    Integration Guide for the Polycom SoundStation IP 7000 Phone Connected to a Polycom HDX System in Unsupported V oIP Environments 26[...]