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Polycom IP 500 manual

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Table of contents for the manual

  • Page 1

    M e n u V o i c e M a i l D o N o t D i s t u r b H o l d D e l S e l F o r w a r d C o n f e r e n c e T r a n s f e r C a l l L i s t s S p e e d D i a l T i m e & D a t e R e d i a l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q R S 9 W X Y Z 0 O P E R * # 2 A B C User Guide SoundP oint ® IP 500 f or SIP USER GUIDE SoundPoint ® IP 500 f [...]

  • Page 2

    Contents Introduction ............................................... 1 Par ts List ................................................... 1 Installing SoundPoint ® IP 500 SIP .................. 2 Connecting Network and Power Source ................................ 2 Connecting the Handset and Optional Headset .................... 3 Attaching the Bas[...]

  • Page 3

    Distinctive Ringing / Call T reatment ..................................... 15 Presence / Status / Buddy Lists ........................................... 15 Instant Messaging................................................................ 16 Multilingual Support (Localization) ....................................... 16 Phone Reboot ...............[...]

  • Page 4

    1 Thank you for choosing the SoundPoint ® IP 500 SIP , a full-duplex, handsfree telephone. This unit pro vides business telephony features and functions such as Multiple Call Appearances, Call Hold, T ransfer , and Conference over an IP network. In this User Guide, you will nd ev erything you need to quickly set up your new telephone. Be sure t[...]

  • Page 5

    2 Installing SoundPoint ® IP 500 SIP This section provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 500 SIP telephone. If you require addi- tional information or assistance with your new telephone, please contact your System Administrator . The SoundPoint IP 500 SIP User Guide includ[...]

  • Page 6

    3 LAN PC HEADSET HANDSET Connecting the Handset and Optional Headset Attaching the Base (Optional) LAN PC HEADSET H ANDSET 1. Connect the short straight end of the telephone cord to the handset and the corresponding longer straight end of the cord to the handset jack on the back of the telephone. 2. Connect the headset (optional accessory) to the h[...]

  • Page 7

    4 Features Line/Speed Dial Keys Use these keys to activate up to three lines or speed dials that can be assigned to your telephone. Speakerphone Microphone Mute Headset Feature Keys Access important features using these keys. Dial Pad These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters available in context sens[...]

  • Page 8

    5 K ey Description H ol d D el S e l 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C Ho ld De l Se l Me nu Me ssa ges D o N o t D i s t u r b ABC 2 1 DE F 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ 9 OPER PQRS 0 D ir e c t o r i e s S er v i c e s C al l L i s t s C on f e r e n c e T ra n s f e r R ed i a l Line or Speed Dia[...]

  • Page 9

    6 Using SoundPoint ® IP 500 SIP Placing a Call Using the Handset: 1. T o obtain dial tone, pick up the handset. 2. Dial the desired number , OR Dial by SIP URL or IP † address: • After obtaining dial tone press the Name soft ke y • Enter URL or IP (press * for “. ” and # for “@”) • Press Send to complete the call. Using Handsfree S[...]

  • Page 10

    7 Ans wering a Call Using the Handset: Pick up the handset. The activ e call will appear on the display showing call duration and destination. Using Handsfree Speakerphone Mode: W ith the handset on hook, pressing H o ld D e l S e l C o nf e r en c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o ld D e l S e l[...]

  • Page 11

    8 Call Timer Call progress on an activ e call is monitored through a local call timer . This is visible within the activ e call window on the display . Ending a Call Replace the handset, OR Press the line key , or H ol d D el S el C on f er e nc e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H ol d D el S el D ir[...]

  • Page 12

    9 Do Not Disturb Press H o l d D e l S e l C o n f e r en c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H o l d D e l S e l D i r e c t or i e s S e r v i c es C a l l L is t s B u d d y St a t us M y S t a tu s R e d i a l M e nu M e ss ag es D o N o t D i s tu r b ABC 2 1 DEF 3 5 4 MNO JKL GHI 6 TUV 8 7 WXYZ[...]

  • Page 13

    10 Headset Auto Mode As an option, the headset can be permanent- ly enabled to place and receiv e calls from any audio ke ys on the telephone - especially useful for regular headset users. T o do this: 1. Press H ol d D el S el C on f er e nc e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER * # 2 A B C H ol d D el S el D ir e [...]

  • Page 14

    1 1 Local Director y In addition to a directory of missed, placed, or receiv ed calls, the SoundPoint IP 500 SIP telephone can store a local directory of 200 or more contacts*. Users can add to, delete, edit, dial, search, or instant-message any contact in this list through just a few k ey strokes. T o add a pr evious caller to a directory listing:[...]

  • Page 15

    12 Speed Dial Pre-assigned numbers can be associated with line keys for rapid automated dialing. Speed Dial entries are placed consecu- tiv ely underneath assigned line keys on the telephone. Example: T o assign Joe to a Speed Dial key: 1. Press H ol d D el S el C on f er e nc e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X YZ 0 O P ER *[...]

  • Page 16

    13 Multiple Lines SoundPoint IP 500 SIP can display up to three lines, each associated with their own line k ey to the left of the screen. Lines can be cong- ured for local Directory Numbers (DNs), such as your main extension and a pri vate line or for Speed Dial shortcuts on outbound dialing. T ypically , the top-most line key is reserved for t[...]

  • Page 17

    14 V oice and T ext Messaging Users can send and receiv e both V oice * and T ext messages on the SoundPoint IP 500 SIP telephone. Receiv ed messages will be indicated by a ashing Message W aiting Indicator LED on the front of the telephone and optionally a visual notication on the display . T o listen to voice messages: 1. Press H ol d D el [...]

  • Page 18

    15 Distinctiv e Ringing / Call T r ea tment Users can set distinctiv e incoming ringing tones for callers in their local directory . This allows you to identify a contact by a specic ring tone. T o set a distinctiv e ring for a local contact: 1. Press H o ld D e l S e l C o nf e r en c e 1 3 D E F 5 J K L 4 G H I 6 M N O 8 T U V 7 P Q RS 9 W X Y[...]

  • Page 19

    16 Phone Re boot Periodically , the telephone may require a user reboot. Reasons for this could include: • Accepting a new conguration or ne w software • After disconnecting from the network • T elephone not responding to calling or feature key presses In the cases abov e, pressing and holding the Messages, Hold, and V olume keys (highligh[...]

  • Page 20

    17 T roubleshooting • If using an AC wall adapter mak e sure the DC jack is properly con- nected at the rear of the telephone. • If using inline powering from a switch or hub, check that the switch/hub is correctly supplying power to that particular port (con- tact your System Administrator) • If the idle display is not similar to that shown [...]

  • Page 21

    18 This device is compliant with P art 15 of the FCC Rules. Operation is subject to the following tw o conditions: 1. This device may not cause harmful interference, and 2. This device must accept an y inter- ferences receiv ed, including inter- ference that may cause undesired operation. Safety and Compliance Note: This equipment is tested and com[...]

  • Page 22

    19 The socket outlet to which this apparatus is connected must be installed near the equipment and must always be readily accessible. La prise électrique à laquelle l’appar eil est branc hé doit être installée pr ès de l’équipement et doit toujours êtr e facile- ment accessible. This Class [B] digital apparatus complies with Canadian IC[...]

  • Page 23

    20 Polycom will not be liable under this limited warranty if its testing and exami- nation disclose that the alleged defect or malfunction in the product does not exist or results from: • Failure to follow Polycom’ s installa- tion, operation, or maintenance instruc- tions. • Unauthorized product modication or alteration. • Unauthorized [...]

  • Page 24

    21 Disclaimer Some countries, states, or provinces do not allow the e xclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury , so the above limitations and e xclu- sions may be limited in their application to[...]

  • Page 25

    For inf ormation, visit: http://www .polycom.com Polycom, Inc. 1565 Barber Lane Milpitas, CA 95035 ©2003 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks are the property of their respective compainies. 1725-1 1[...]