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Polycom CX7000 manual

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Table of contents for the manual

  • Page 1

    1.1 | August 2012 | 3725-63878-001/C User ’ s Guide for Polycom ® CX7000 Systems[...]

  • Page 2

    © 2011 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose CA 95002 USA No part of this document may be reproduced or transmitted i n any form or by any means, electronic or mechanical, for any purpose, without the expr ess written pe rmission of Polycom, Inc. U nder the law, reproducing includes translating into a [...]

  • Page 3

    Polycom, Inc. i Contents Introduction Welcome to the Polycom CX7000 System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Powering the System On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Using a Different Language for Entering Text . . . . . . . . . . . . . . . . . . . . . . . . 2 Switching Users . .[...]

  • Page 4

    User’ s Guide for the Polycom CX7000 System ii Polycom, Inc. Managing Your System Restarting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Shutting Down the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Solving Problems Viewing Call Diagnostics . .[...]

  • Page 5

    Polycom, Inc. 1 1 Introduction W elcome to the Polycom CX7000 System The Polycom CX7000 system lets you us e the familiar features of Microsoft Lync to participate in calls with peop le and systems in your organization's Microsoft Lync directory. The system's calendar sh ows the online meetings and Outlook appointments scheduled for this [...]

  • Page 6

    User’ s Guide for the Polycom CX7000 System 2 Polycom, Inc. Powering the System On and Of f Make sure that the system is powere d off when you connect devices to it. T o power on the CX7000 system: >> Press the power button on the front of the system. The Polycom splash scree n is displayed within about 10 seconds. T o power of f the CX7000[...]

  • Page 7

    Introduction Polycom, Inc. 3 well as your own contacts and schedule. Others can also sign in to the sys tem, and you can easily switch from one user to another. The name of the active user is displayed at the bottom of the screen. T o sign in: 1 From the Home screen, click the system name at the bottom of the screen . 2 Choose Switch Users , and en[...]

  • Page 8

    Polycom, Inc. 4 2 Calling and Answering Placing a Video Call You can place calls to people and sy stems in your organization that are registered to the Direct ory Service. T o place a call: 1 Do one of the following: — If your system is conf igured to sh ow your contact list, scroll to the contact you want to call. — Click Find a Contact and st[...]

  • Page 9

    Calling and Answering Polycom, Inc. 5 Answering a Call When you receive a call, you see a cal l notificatio n that tells you wh o is calling. Your administrator may have config ured the Polycom CX7000 system to answer calls automatically. If so, you do not need to do anything when a call starts. If your system is not configured to answe r calls aut[...]

  • Page 10

    User’ s Guide for the Polycom CX7000 System 2–6 Polycom, Inc. T o enter a Meeting ID: >> Use the keyboard to enter the Meeting ID when the system prompts you. You can find the Meeting ID in the Join the conference link found in the meeting email. T o schedule an online meeting: 1 In the Outlook calendar, schedule your meeting, and invite [...]

  • Page 11

    Polycom, Inc. 7 3 Controlling Audio and Video Controlling What Y ou See Before your conference, adjust the camera so that the far site can see you. Fill the screen with people rather than with the table, chairs, walls, lights, or floor. T o adjust your Polycom camera during your conference: 1 Move your mouse to the left side of the screen to displa[...]

  • Page 12

    User’ s Guide for the Polycom CX7000 System 3–8 Polycom, Inc. Controlling What the Far End Can See and Hear During a call, you might want to prevent participants at the far-end sites from hearing or seeing you for a brief period. When you join an online meeting, your audio is muted automatically. Tip: During a ca ll, move your mous e to see cal[...]

  • Page 13

    Polycom, Inc. 9 4 W orking with Content When you show your Windows desktop, all sites see the same content at the same time. You can show slides, spreadsheet s, or any other type of file. The far end cannot control the cursor or edit the file. Only one site at a time can show content. Polycom CX7000 le ts you share a whiteboard or poll wi th others[...]

  • Page 14

    User’ s Guide for the Polycom CX7000 System 4–10 Polycom, Inc. T o stop showing content: >> Click Stop Sharing from the conversation window toolbar.[...]

  • Page 15

    Polycom, Inc. 11 5 Using Instant Messaging You can send instant messag es to an yone in your organization who is registered to the Direct ory Service. Star ting a Conversation T o star t a conversation: 1 Click Find a Contact . 2 Start typing a name. As you type, the system finds matching names. 3 Click a name to sele ct it. 4 Click Instant Message[...]

  • Page 16

    Polycom, Inc. 12 6 W orking with the Calendar About the Calendar The Polycom CX7000 system calendar sh ows the online meetings and Outlook appointments that are scheduled for this meeting room. You can join online meetings directly from the calendar. The Outlook appointments are for your information only.[...]

  • Page 17

    W orking with the Calendar Polycom, Inc. 13 Understanding Meeting T ypes Each entry on the calendar is marked with an icon and a color. You can identify each meeting type by the color and icon that appears in its calendar entry. Navigating through the Calendar By default, the calendar shows sc heduled online meetings and Outlook appointments for to[...]

  • Page 18

    Polycom, Inc. 14 7 Managing Y our System Restar ting the System T o restar t the system: >> Click Options > Restart System . Shutting Down the System T o power of f the CX7000 system: >> Press and hold the power switch on the front of the system for two seconds. After turning the power off, wait at least 15 seconds before you unplug [...]

  • Page 19

    Polycom, Inc. 15 8 Solving Problems Viewing Call Diagnostics You can view system statisti cs while you are in a call to help you trouble s hoot problems. You can also test whether th e system can establish contact with a far-site IP address. T o view system statistics: 1 D u r i n g a c a l l , m o v e y o u r m o u s e t o t h e l e f t s i d e o [...]

  • Page 20

    User’ s Guide for the Polycom CX7000 System 8–16 Polycom, Inc. Solving Audio and Video Problems Roundtrip Time (ms) T otal time for sendin g the data package and receiving a response. Packets Sent Number of packe ts s ent by this system. Packets Received Number of packe ts received by this system. T otal Packets Lost The sum of packet s lost by[...]

  • Page 21

    Solving Problems Polycom, Inc. 17 Far-site participants hear poor audio. Place the microphone farther from the person speaking. S peaki ng too close to the microphone can cause poor aud io quality . I don't hear audio from others. Ensure that the far-site audio is not muted. Ensure that your volume is set to an audible level. Ensure that your [...]

  • Page 22

    Polycom, Inc. 18 9 Configuration Pages System Information Meeting Room Name Displays the name of the Polycom CX 7000 system. Typically, the Polycom CX7000 system has the same name as th e conference room where the system is located. IP Address Displays the IP address currently assigned to the system. Domain Displays the domain name currently assign[...]

  • Page 23

    Configuration Pages Polycom, Inc. 19 MAC Address Displays the system's MAC address. Hardware V ersion Displays the system's hardware version. Serial Number Displays the system’s serial number, if your system’s hardware version supports this feature. System Status Gateway Displays the status of the gatewa y currently assigned to this s[...]

  • Page 24

    Polycom, Inc. 20 10 Polycom Solution Suppor t About Polycom Professional Ser vices Polycom Implementation and Maintena nce services provide support for Polycom solution components only. A dditional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Poly com Global Service[...]