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Nortel Networks Voice Mail manual

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Table of contents for the manual

  • Page 1

    CallPilot . TM Release 2.0 Voice Mail User Guide[...]

  • Page 2

    2 Con t e n t s Welcome t o CallP ilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Working with CallP ilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 CallPi lot keypad c omma nds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Using stan dard com mand[...]

  • Page 3

    3 We l c o m e t o CallPilot CallPilo t from Nor tel Networks is an adv anced b usines s communic ati ons system that off er s e x ceptiona l fl e xibi li ty f or managing y our messagi ng needs. Y ou can work with CallPilo t f rom y our telephone or y our computer . Here are some of the man y CallPilot f eatures y ou can use b y entering commands [...]

  • Page 4

    4 W orking w ith CallPilo t How to use thi s guide This guide expl ains in det ail h ow to work with Cal lPilot from t he keypad of your toucht one tel ep hon e . If y ou w ant t o u s e a f eature o r s ervice d es cribe d in th is g ui de but y o u c an no t ac ce ss i t, che c k w it h y our adm in is tr a tor . Call Pilot terms Access n umb ers[...]

  • Page 5

    5 CallPi lot keypad comma nds Message Options Login Message List Commands 1 Urgent On/O ff 2 3 Economy On/Off 4 Private On/O ff 5 Acknowl- edge On/Off 6 Timed Delivery 7 Add Attachment 8 9 * Options Help 0 # Cancel/ Exit 4 Reply All 5 Compose 6 Dele te/ Restore 7 Print 8 9 Send * Message Help 0 Message Options # Cancel/ Exit 1 Re p l y 2 Play Envel[...]

  • Page 6

    6 Using sta nda r d comma nds Call Pilot has many st anda rd comma nds th at are common to all features, so you don ’t need a ma in menu . For e xample, Play is always 2 , Rec or d i s al w a ys 5 , and Hel p is alw a ys * . If y ou lear n these st anda rd co mmands, you ca n use al l Call Pilo t features witho ut me morizi ng e very step . Playi[...]

  • Page 7

    7 Logging in to your mailb ox T o lo g in to your C allPi lot mail box, you need t he Cal lPi lot mu ltimed ia me ssagi ng a ccess nu mb er , an d y our ow n ma il bo x nu mb er an d pa ss word. Y our admi nistra tor gives you these num ber s and any ot her numb ers you ne ed for Call Pilot features and ser vic es. Keep a h andy r ecord of t hese n[...]

  • Page 8

    8 Chan gi n g yo u r pa s sw ord When y ou l og i n f or the fir st ti me , y o u mu s t c ha ng e y our p as s word fr o m th e one y ou were first assign ed. Afte r that, y ou can ch ange y our pass word as oft en as requi red. Y our admini s tr ator se ts th e mi ni mu m le ng th f or a p ass word. T o change your password 1 While logged in to y[...]

  • Page 9

    9 Recor ding greetings Y ou can re cord exter nal, in ter nal, an d tem porar y greet ings. C alle rs from ou tsid e your orga nizat ion hear your exter nal greetin g, ca ller s with in your org aniza tion he ar your inter nal greeti ng. If you don’t reco rd an inter nal gre eti ng, a ll cal lers hear your extern al greet ing. Y ou can re cord a [...]

  • Page 10

    10 Assigning a custom oper a tor Y o u ca n off er y o ur ca ll ers t he op ti on of lea vin g a m es s ag e or spea ki ng to o ne of y our assis tants or colle ague s . In y our g reeti ng, tel l cal lers to pr ess z er o if the y wish to spea k to thi s per son in your abse nce. The cu stom o perator numbe r is th e numbe r your cal lers reach w [...]

  • Page 11

    11 Pla ying your messages CallPilo t le ts y ou k no w wh en y ou ha ve ne w messages . Y our tele pho ne m a y hav e a messa ge w ait in g l ig ht , or y ou ma y h ear a sp eci al di al to ne w h en y o u p ic k up the h a n d s e t. Y our mailbox summa r y tell s you the numb er of new voice and fax messages in your mess age list and if any of th[...]

  • Page 12

    12 Cha nging message speed Y o u can ch ange the spee d of a mess age w hile pla yi ng it. F o r e xam ple , if y our ca ller spok e very f as t , y ou c a n s l o w d o wn t he m es s age . T o pla y a message slo wer or f aster While y o u are pla ying a mes sag e, pres s 2 1 to slow it down, or pre ss 2 3 to sp eed i t up . Y o u can inc rease t[...]

  • Page 13

    1 3 Ca lling the sender Y o u ca n pl ac e a c a ll to th e s e nd er of a me ss ag e , if Ca ll Pil ot c an ad dr ess th e s en de r . T o call the sender 1 After listen ing to a m essage or w hile it is pla ying, press 9 to call th e sender . 2 Speak to th e sender or lea v e a mes sage. 3 When y ou h av e fini shed y our c all, hang up . Y o u m[...]

  • Page 14

    1 4 Forwar ding a mes sage Y ou can forward a me ssage to anot her ma ilbox, to a di str ibution list , or to a t elep hone numb er . Y ou can al so re co rd an i ntr od uc tio n to th e o rigin al mes s ag e . Y ou cann ot f orw ar d a mess age ma rke d Priv at e. T o forward a mess age 1 After listen ing to a m essage or w hile it is pla ying, pr[...]

  • Page 15

    1 5 C omposing a message T o co mpose a m essag e, you ad dress it f irs t, th en r ecord your messa ge a nd se nd it . Y ou can ad dre ss a m ess ag e to on e o r m o re peop le or di st ribu ti on li st s . Be f ore you s en d a mess age, you can edi t it and a dd mes sage o ptio ns. Y ou can also att ach othe r messa ge s , inc lu di ng f axe s [...]

  • Page 16

    1 6 A dd r e s s i ng a m e s s a ge Y o u c a n a d d r e s s y o ur m e ss a g e s t o l o c a l m a i l b o x e s a n d d i s t r i b u t i on l i s t s. For the required prefixes, press * for Help when addressing, or ask your administrator. Keep a record of these prefixes in Your CallPilot numbers , page 31. W h e n C a l l P i l o t p r om p t[...]

  • Page 17

    17 Addr essing by na me Y ou can ent er a n addre ss by spelli ng a pe rso n’s na me on your te leph one keypad inste ad o f ent er ing a numbe r . Y ou can u se n ame addres sing for addr essin g a me ssage, crea tin g a d is trib ution li st, e xpress m e ss ag in g, and thru-d ia li ng. When you have enter ed al l the re quir ed addr esse s, r[...]

  • Page 18

    18 Adding message options When you c reate a messag e, you can indi cate that you want it hand led in a sp ecial way . The mes sage opti ons ar e Urge nt, Ec onomy , Pr ivate, Acknowled gmen t, and T imed Deli ver y . A messag e can not be tagg ed bo th Urg ent and Ec onomy . Before se ndin g the mess age, you can check th e opti ons by pre ssin g [...]

  • Page 19

    19 Adding message attachments T o add an a ttachment to a message Y o u c a n at t a c h o n e o r m o re v o i c e m e s s a ges c u rre n t l y in your mailbox to your message b e f o r e s e n d i ng i t . Y o u c a n n ot a tt a c h a m e ss a ge ma r k e d Private. 1 Be f o re o r a f ter r e c o rdi n g a m e s s a ge , pre s s 7 0 f or M e s[...]

  • Page 20

    20 Express messagi ng Expr ess messa ging is a fast way to send a mess age to a nother mail box without l oggi ng in to y our own m ai lb o x to com po se a nd se nd the m es sa ge . Y ou ma y al s o b e ab le to send a fa x by e xpre ss f ax messag ing. Ask y our ad ministr ator f or the e xpre ss messag ing numbe r and if express fax mess aging i[...]

  • Page 21

    2 1 Distribution lists A dist ributi on li st saves you time when you se nd mess ages to the sa me grou p of addres se s . Y ou c an c rea te up to 9 9 per so na l di st rib u tion li st s , a nd rec o rd a n am e to ident ify e ach li st. Ea ch perso nal d istr ibutio n list ca n cont ain u p to 200 en tr ies. Y ou can als o use shar ed di str ibu[...]

  • Page 22

    2 2 Remote Notification Call Pilot can no tify you of new me ssag es at a re mote tel eph one or pa ger. Instead of calli ng in to your mailb ox to retrieve your messages, you can specif y a number, day , and time f or Remote N oti fi ca ti on . Y ou can c ha ng e t he se s et tin gs e as il y , and t urn Remote Noti fica tion on or off as need ed.[...]

  • Page 23

    2 3 Remote Notification (c onti nued ) W or king in Remote Notification setup Ther e are f our main se tti ngs in Remote Notif icat ion: t elep hone or page r numbe r , messa ge n oti fi ca ti on ty pe , notificat io n d a ys, an d n otifi c ati on ti m es . At e ac h se tt in g, CallPilo t tells you the curre nt setti ng and al low s you t o ke ep[...]

  • Page 24

    2 4 Remote Notification (c onti nued ) Y ou can set one numb er at whi ch you wil l be no tifie d of new mess ages o n all the days and ti mes you spec ify . The re mote number you specify must be a numb er allowe d by CallPilo t. Ask y our ad mini str ator i f y ou c an u se th is n umb er f o r remo te not ific atio n. Y our admini strat or ma y [...]

  • Page 25

    2 5 Remote Notification (c onti nued ) T o cha nge your notification days (continued) 1 In Remote No tificatio n setup c hange , press 5 wh en prompt ed f or noti fication da ys . Y ou can pre ss # to l eav e this settin g withou t changin g it, or contin ue. 2 Select each no tifica tio n da y by pres si ng th e n u mbe r co rrespon di ng to that d[...]

  • Page 26

    26 When you ar e the caller When y o u a re c al lin g an ot her pe rs on ’s C a ll Pil ot m ai lb o x, y ou can use man y of the messag ing co mmand s descr ib ed in thi s guid e. Y ou can also tel l cal lers fro m outs ide your orga niza tion how to use these com mands. H ere are some convenient an d time - sav i ng ti ps . Interruptin g greeti[...]

  • Page 27

    27 Y our CallPilot number s Voice Mail ac c ess n u m b er: 398-8227 Express Messaging number: 398-2662 Name Dialing/Name Addressing prefix: 11 McGill Auto-Attendant number: 4400[...]

  • Page 28

    28 Document inf orma tion CallPilot Multimedia Messaging User Gui de Copyright © 2002 Nortel Networks, All Rights Reserved Inf or ma tion is subject to change without notice . Nor tel Networ ks reser ves the right to make changes in design or components as progress in engineer ing and manufacturing may warrant. For soft copy release only Product r[...]