Nortel Networks 2007 manual

Norte l Communication Ser ver 1000 IP Phone 2007 User Guide Title page[...]

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Revision history 3 Revision histor y Februar y 2006 Preliminary 2.03. Th is document is up-issued to support Nortel Communications Server 100 0 Release 4.5. Note: The “Security features” section has a new “Secure communication” subsection. The L OGOS, copyr ight, and trademark information were updated . August 2005 S t andard 2 .00. This do[...]

Revision history 4[...]

Contents 5 Contents About the Nortel IP Phone 2007 . . . . . . . . . . . . . . . . . . . . . 11 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Telephone controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Telephone display . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 6 Use Contrast and Brightness . . . . . . . . . . . . . . . . . . . . . . . . . 30 Use USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Use TFTP Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Use Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3[...]

Contents 7 Make a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Use Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Use On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Use Handsfree dialing . . . . . . . . . . . . . . . . . . . . . . . . .[...]

Contents 8 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Activate Automatic Ans werback . . . . . . . . . . . . . . . . . . . . . . . 85 Activate Call Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 Use Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 9 Use Radio Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Use Voice Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 Additional features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115 Personal Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . [...]

Contents 10[...]

About the Nortel IP Phone 2007 11 About the Nor tel IP Phone 2007 The Nortel IP Phone 200 7 brings voice and data to the desktop by connecting direc tly to a Lo ca l Area Netw or k (L AN) th ro ug h an Ether ne t connection. The IP Phone 2007 provides all the functionality of th e IP Phone 2004,[...]

About the Nortel IP Phone 2007 12 Basic features The IP Phone 2007 suppo rts the following features: • 12 programmable fe ature soft keys • four soft keys (self-labeled) pr oviding ac cess to a m aximum of ten features Note: Y our IP Phone 2007 may not b e configured to support sof t key functionality . Co nsu lt yo ur syste m adm inis tra to r[...]

About the Nortel IP Phone 2007 13 Te l e p h o n e c o n t r o l s Figure 1 shows the IP Phone 2007 controls. Figure 1: IP Phone 2007. Use the Volume control bar to adjust the volume of t he ringer, handset, h eadset, speaker, a nd the Handsf ree featur e. Press the right side of the rocker bar to incre ase volume; press the left side to decrease v[...]

About the Nortel IP Phone 2007 14 T elephone display The IP Phone 2007 provides a large, color to uch panel display that supports color XML/HTML co ntent thro ugh an external application server. Use the Navigation keys to scroll through menus and lists appearing on the LCD display scree n. The key rocks for up, down, left, and right movements. Pres[...]

About the Nortel IP Phone 2007 15 The IP Phone 2007 window-based user interface has two display areas: • Application area • Tools/Nav iga tio n ar ea Figure 2 shows an example of an idle LCD display screen. Figure 2: IP Phone 2007 LCD display screen Note: The disp lay ca n differ from th e ab ov e ex ample. To extend the life of the LCD pane l,[...]

About the Nortel IP Phone 2007 16 • feature soft keys • soft keys Figure 3 shows the Application area. Figure 3: IP Phone 2007 Application area In the Feature area, the soft keys can show either text or icons. Tab le 1 shows the soft key text and icon equivalents. The text labels are displayed by defau lt an d are changed u sing the Tools menu [...]

About the Nortel IP Phone 2007 17 T ools/Navigation area The Tools/Navigation area pro vides controls for navigating betwee n features and selecting tools. This area is visible and functio nal at all times. Figure 4 on page 17 shows th e Tools/Navigation area . Figure 4: IP Phone 2007 T ools/Navigation area The Tools/Navigation area has five main e[...]

About the Nortel IP Phone 2007 18 T ouch panel You perform poin t-and-click operations on your IP Phon e 2007 using the touch panel. The touch p anel is used with the grap hical user interface (GUI) to present soft keys directly on the display. You can activate all Line/DN soft keys and feature soft keys by using the touch pan el. See “Cleaning t[...]

About the Nortel IP Phone 2007 19 Calibrate the touch panel You calibrate the touch pane l through the Tools menu, which enables you to fine-tune the touch pane l. You are prompted to use th e sty lus to tap three targets. See “To use Touc h Panel Setup tool” on page 29 for further information . Stylus You operate the to uch panel using a st yl[...]

About the Nortel IP Phone 2007 20 Secure Communication Your IP Phone 2007 supports secure communication using SRTP and a Pre-Shared Key (PSK) media encryption featur e. If the feature is enabled, a security icon ( : ) appears on the scr een when your call is secured using SRTP (PSK ). Contact your system administrator t o find out if this feature i[...]

About the Nortel IP Phone 2007 21 T o turn Password Protection On/O ff Note: 6. Tap the Select soft key. 7. Use the dialpad to enter the new password. 8. Tap the Select soft key to accept the new password. Note: If you ar e lock ed ou t of you r IP Phone 2007 or forget your SPCW , contact your system administrator . 1. Tap the Directory soft key. 2[...]

About the Nortel IP Phone 2007 22 5. Press the Up/Down navigation keys to scroll and highlight one of the following: — Enable Password Protection — Disable Password Protection 6. Choose one of the following: — Yes to accept the select ion. — No to return to the Directory menu. 7. Tap the Done soft key. or[...]

Enter and edit text 23 Enter and edit text You can enter and edit text on your IP Phone 2007 using the following methods: • telephone d ialpad • soft keys • pop-up keyboard • USB keyboard (o ptional) The use of any of these meth ods for text entry depends on the applica- tion. Table 2 shows the applications and input devices that can be use[...]

Enter and edit text 24 When entering IP addr esses with the dialpad, the address is entered as xxx*xxx*xxx*xxx, and t he telephone translates this to xxx.xxx. xxx.xxx. Edit text using the soft keys You use soft keys to access text when you work with such applications as Personal Directory, Redial List, and Callers List. Table 3 describes the soft k[...]

Enter and edit text 25 Enter text using the USB keyboard The USB keyboard, when connected, ca n be used to enter text in the tools and graphical application s. For number entry in telephone app lications (for example, when dialing ), the keyboa rd may be us ed to enter digits (0– 9), as well as * and #. Othe r characters ar e ign o re d. When on [...]

Connect the IP Phone 2007 components 26 Connect the IP Phone 2007 components Before you begin Steps 1. Connect one end of the handset cord to the handset jack (identified with a handset icon) on the back of the telephon e. Connect the other end to the jack on the handset. 2. Choose one of the f ollowing connec tions: a. For a telephone not sharing [...]

Connect the IP Phone 2007 components 27 3. Contac t your installa tion technician for the pr oper power o ption. This telephone can be power ed by an optional AC ada pter or using Power over Ethern et. 4. Thread the cord around the strain re lief, r etaining hook, and channel provided for a sec ur e po we r co nn ec tion. 5. Secure the telephone fo[...]

Configure IP Phone Local Options 28 Configure IP Phone Local Options Your IP Phone 2007 has both local and server-based options. The local options cover the following entries in the Tools menu: • Network Configuration • Local Diagnostics • Touch Panel Se tup • Contrast and Brightne ss • USB Devices •T F T P U p g r a d e • Preferences[...]

Configure IP Phone Local Options 29 Use T ouch Panel Setup The Touch Panel Setup tool calibr ates the touch panel and stylus. Calibration is requir ed whe n stylu s ta ps ar e not int erpreted corre ctly . T o use T ouch Panel Setup tool 1. Tap the Tools icon. 2. Tap the Touch Panel Set up soft key. The screen displays a calibration map, the CANCEL[...]

Configure IP Phone Local Options 30 Use Contrast and Brightness The Contrast and Brightness to ols ar e used to alter the physical settings of the display. T o use Contra st and Brig htness Choose one of the following: —T a p t h e YES soft key to save the calibration sett ings and exit to the main display. —T a p t h e NO soft key to abandon t[...]

Configure IP Phone Local Options 31 3. The screen displays: • Contrast , and a set of Down and Up soft keys • Brightness , and a set of Down and Up soft keys • Sleep in xxx , where xxx is a time in minutes or hours, and a set of Down an d Up soft keys. 4. To increase the display contrast, tap the Up soft key beside the Contrast label. 5. To d[...]

Configure IP Phone Local Options 32 Use USB Devices The USB Devices menu pr ov id e s inform a tio n ab ou t th e Univ er sa l Seria l Bus (USB) devic es plugged into the USB port in the back of the telephone. 8. To increase the tim e before the di splay sleeps (goes black), ta p the Up so ft ke y beside the Sleep in label. The sleep time increases[...]

Configure IP Phone Local Options 33 T o use USB Devices Use TF TP Upgrade The TFTP Upgrade menu is us ed to upgrade the firmware in the telephone. This menu is for ad ministrator use only. See IP Phones: Description, Installa tion, and Operation (553-30 01-368) for detailed instructions. 1. Tap the Tools icon. 2. Tap the USB Devices soft key. The s[...]

Configure IP Phone Local Options 34 Use Preferences Configure individual u ser preferences using the Preferen ces tool. The Preferences menu contains the Butt on Customizing Tool and the Exit soft key. T o use Button Cu st om izin g T ool Three columns appear, labelle d Buttons, Icons, and Labels: 1. Tap the Tools icon. 2. Tap the Prefer ences soft[...]

Configure IP Phone Local Options 35 The boxes shown with a black outlin e ar e the current settings. 4. To change a soft key from d isplaying text to displaying the icon, tap the associated icon button. A black bo x appears arou nd the icon. Example: to change the soft key labeled Inbox on the main disp lay to the icon, tap the Inbox icon. 5. To ch[...]

Configure IP Phone Local Options 36 T o exit from the Preference s menu or or 6. Choose one of the following: • To apply the changes, tap the Ap ply soft key. The system responds Saving is in progress and then Saving is complete . • To abandon the chan ges, tap the Exit soft key. The system responds Save changes? and the Yes and No soft keys di[...]

Configure services on the IP Phone 2007 37 Configure ser vices on the IP Phone 2007 The IP Phone 2007 Services menu lists the following submenus: •T h e Telephone Optio ns menu enables you or you r system administrator to configure teleph one preferences. •T h e Password Admin menu enables you or your system administrator to chan ge the Station[...]

Configure services on the IP Phone 2007 38 • Name Display Format Note: When an option has a sublist, an ellipsis (...) appears after the option. In the Services menu, the current settin g for options is marked with a telephone icon. Because this menu comes from the Call Server, use the Up/Down navigation keys for scrolling an d tap the Select sof[...]

Configure services on the IP Phone 2007 39 Adjust volume To adjust the volume, tap the Services soft key, select Telephone Options , and sele ct Volume adjustment… from the menu. Choo se one of the following: • Ringer • Handset listen • Handsfree listen • Headset listen • Buzzer T o adjust Ringer volume 6. Choose one of the following: ?[...]

Configure services on the IP Phone 2007 40 T o adjust Handset listen volume 4. Choose one of the following: —T a p t h e Select soft key to save the changes and return to the Telephone Opti ons menu. —T a p t h e Cancel soft key to keep existing settings. 1. Press the Up/Down navigation keys to scroll and highlight Handset li sten . 2. Tap the [...]

Configure services on the IP Phone 2007 41 T o adjust the Handsfre e listen volume T o adjust the Headset listen volume 1. Press the Up/Down navigation keys to scroll and highlight Handsfree listen . 2. Tap the Select soft key. 3. To increase or de crease the volume, choose one of the following: —T a p the Up or Down soft ke ys. —P r e s s t h [...]

Configure services on the IP Phone 2007 42 T o adjust the Buzzer volume 3. To increase or de crease the volume, choose one of the following: —T a p the Up or Down soft keys . —P r e s s t h e Up/Down navigation keys. 4. Choose one of the following: —T a p t h e Select soft key to save the changes and return to the Telephone Opti ons menu. —[...]

Configure services on the IP Phone 2007 43 Adjust display screen contrast There are two ways to adjust the display screen contra st: • Services > Telephone Optio ns menu • Tools menu T elephone Options menu To adjust the LCD display screen contrast, tap the Services soft key, select Telephone Options , and select Contrast adjustme nt from th[...]

Configure services on the IP Phone 2007 44 T ools menu The Tools m enu method lets you adjust the contrast when the phone is not connec ted to a ca ll server. See “Use Cont rast and Brigh tness” on page 30 fo r the proc edure. Select a language The display is available in multip le lan guages. The language fo r parts of the display are locally [...]

Configure services on the IP Phone 2007 45 T ools menu Use the procedure descr ibe d in “Use Pr eferences” on page 34 to change the language for the loca l labels of the graphical user inte rface. Select Date/Time format Several Date/Time formats ar e available. Formats are ba sed on the 12-hour and 24-ho ur clocks. To select a date and time fo[...]

Configure services on the IP Phone 2007 46 Display diagnostics The Display diagnostics option tests th e telephone display screen and indicator lights.To access Display diagnostics, ta p the Services soft key, select Telephone Options , and select Display diagnosti cs from the menu. T o select Display diagnostics Choose Local DialPad T one The Loca[...]

Configure services on the IP Phone 2007 47 V iew telephone information The Set Info option displays the following: • General Informatio n • Set IP Information • Ethernet Information • Server Information To view telephone info rmation, tap the Services soft key, select Telephone Options , and se lect Set Info from the menu. T o view telephon[...]

Configure services on the IP Phone 2007 48 Configure call log options Use the Call Log option to configure the followin g pr eferences: • Incoming Calls — Log Mode — New Call Indication • Preferred Name M atch • Area code setup Configure the Callers List log You can config ure the Calle rs List to log all incoming calls or only unanswere [...]

Configure services on the IP Phone 2007 49 T o log all calls 5. Press the Up/Down navigation keys to scroll and highlight Log unanswered calls . 6. Choose one of the following: —T a p t h e Select soft key to save the setting. —T a p t h e Cancel soft key to keep existing settings. 1. Press the Up/Down navigation keys to scroll and highlight th[...]

Configure services on the IP Phone 2007 50 Configure New Call indication You can configure the IP Phone 2007 to display a message to indicate a new incoming call was received. The def au lt setting is “ON.” To configu re New Call indication, tap the Servic es soft key, select Telephone Options , and select Ca ll Log Option from the me nu. T o c[...]

Configure services on the IP Phone 2007 51 Configure Preferred Name Match You can configure the IP Phone 2007 to display the name of the caller as defined in your Personal Director y. The default setting is “OFF.” To configure Preferred Name Match, tap the Services soft key, select Telephone Options , and se lect Call Log Option fr om the menu.[...]

Configure services on the IP Phone 2007 52 Configure Area Codes The Area Code Setup men u enables a user to save up to three area codes. When an incoming call arrives wi th an ar ea code that mat ches one of the three stored area codes, the incoming ca ll number is reordered to display the telep hone number followed by the area code (as opposed to [...]

Configure services on the IP Phone 2007 53 T o edit area code display 6. Choose one of the following: —T a p t h e Select soft key to save the setting. —T a p t h e Cancel soft key to keep the existing settings. 1. Press the Up/Down navigation keys to scroll and highlight Area Code Setup . 2. Tap the Select soft key. 3. Press the Up/Down naviga[...]

Configure services on the IP Phone 2007 54 Choose Ring type The Ring type option sets the telephone ring tone. To choose a ring type, tap the Servic es soft key, select Telephone Options , and select Ring type… from the menu. T o select a Ring type 7. Choose one of the following: —T a p t h e Select soft key to save the setting. —T a p t h e [...]

Configure services on the IP Phone 2007 55 Enable Call Timer The Call Timer measures th e length of each call. To enable Call Timer, tap the Servic es soft key, select Telephone Options , and select Call Timer from the menu. T o enable Call Timer Enable OnHook Default Path The OnHook Defa ult Path option allows you to use a headse t or the Handsfre[...]

Configure services on the IP Phone 2007 56 Change feature soft key labels The Change FeatureKey label option ren ames the label displayed ne xt to each feature soft key or restores the de fa u lt labe ls to th e so ft key s (collectively or individua lly). To renam e feature soft key labe ls, tap the Services soft key, select Telephone Options , an[...]

Configure services on the IP Phone 2007 57 5. Enter the new information for the feature soft key label. For information about entering text, refer to “Enter text using the telephone di alpad” on page 23. Note: Press the key until the desired character is displayed, then wait until the cursor mov es before e ntering th e next character . Use the[...]

Configure services on the IP Phone 2007 58 Restore all the defa ult labels To restore all feature soft key labels, tap the Services soft key, select Telephone Options , and se lect Change FeatureKey labels from the menu. Restore one default labe l To restore one feature so ft key label, tap the Services soft key, select Telephone Options , and se l[...]

Configure services on the IP Phone 2007 59 Configure Name Display format You can configur e the IP Phone 2007 to display the name of the incoming calling party in the following formats: • first name, last name • last name, first name To configure Name Display format, tap the Services soft key, and select Telephone Options . 2. Use the Up/Down n[...]

Configure services on the IP Phone 2007 60 T o configure Name Di sp lay format 1. Press the Up/Down navigation keys to scroll and highlight Name Display format . 2. Tap the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — last name, first name — first name, last name 4. Choose one of the foll[...]

Make a call 61 Make a call This section describ es feat ur es asso ciated with making a call. There are several ways to make a call from an IP Phone 2007. Use Off-hook dialing Use On-hook dialing 1. Lift the handset. 2. Dial the number. 3. To terminate the call, choose one of the following: — Replace the handset into the cradle. — Press the Goo[...]

Make a call 62 Use Handsfree dialing Use Handsfree dialing to use a built-in micr ophone and speake r, or a headset, instead of the handset. While on an active call, you can switch between Hand se t an d Han d sfr ee mo de . T o discontinue a handsfree c all 4. When t he called part y answers, lift the handset. 5. To terminate the call, choose one [...]

Make a call 63 T o mute a hand sfree call T o switch from Handsfre e mode to Handset mode T o switch from Handset mode to Handsfree mode T o use a h eadset 1. Press the Mute key. The LED indica tor flashes. 2. Press th e Mute key again to return to a two-way handsfree conversation. Lift the handset. 1. Press the Handsfree key. 2. Replace the handse[...]

Make a call 64 T o switch from Handsfre e mode to Headset mode Use the Director y applications You can make calls using var ious Directory applications availab le on your IP Phone 2007. The applications include: • Corporate Directory • Personal Directory • Callers List • Redial List Make a call using Corp orate Director y The Corporate Dire[...]

Make a call 65 3. Press the Up/Down navigation keys to scroll and highlight a name in th e Corporate Direct or y. 4. Choose one of the following: —T a p t h e Dial soft key t o dial the resulting number. — If there is no match to the search query, start a new sear ch or change the information in the initial search. —T a p t h e Cancel soft ke[...]

Make a call 66 Make a call using Personal Directory The Personal Directory featur e allo ws you to store a ma xim um of 100 entries consisting of names and nu mbe rs. To use Person al Directo ry, tap the Directory soft key and select Personal Directory . For more information on how to conf igur e and use Personal Directory, refer to “Personal Dir[...]

Make a call 67 Make a call us ing Redial List The Redial List feature automatically stores a maximum of 20 previous ly dialed telephone number s. To use Redial List, tap the Directory soft key and select Redial List . For information on how to configure and use Redial List, refer to “Redial List” on page 119. T o use the Redial List 2. Choose o[...]

Make a call 68 Use Predial Use the Predial feature to enter, preview, and edit numbers be fore dialing. T o use Predia l T o edit a Predial number 1. Without selecting the line soft key, enter the number to be dial ed . 2. Tap a lin e soft key to dial the number. 3. Lift the Handset wh en the called party answers or, if in Handsfr ee mode, begin to[...]

Make a call 69 Use AutoDial Use the AutoDial feature to display, store, and auto matically dial telephone numb ers. T o store an AutoDial number 3. Tap a lin e soft key to dial the number. 1. Without lifting the handset, tap the appropriate AutoDial soft key. Note: The display screen displays the word “Aut odial” ne xt to the ap propriate soft [...]

Make a call 70 T o display an AutoDial number T o use AutoDial Activate Ring Again Use the Ring Aga in feature if you recei ve a busy tone, or if th ere is no answer. Your IP Phone rings wh en the person you called becomes available. Ring Again automatically redial s the number. T o activate Ring Again 1. Tap the Display soft key.Telephone Options [...]

Make a call 71 T o call a Ring Again p arty when you receive notifica tion T o deactivate Ring Again befor e not ification 2. Choose one of the following: —T a p the Ring Again soft key. — Enter the Ring Again Activate FFC. 1. After rece iving th e no tif ic at ion ring , lift the handset, or if you are using th e headset, go to Step 2. 2. Tap [...]

Make a call 72 Redial the last number called Use the Last Number Re dial feature to autom atically redial th e last dialed number. T o use Last Number Redial Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-di git code to store, edit, and automatically dial frequently called telephone [...]

Make a call 73 T o make a Speed Call Make a System Speed Call Use the System Speed Call fea ture to dial Speed Call codes that override dialing restr ictions placed on your te lephone. T o make a Syst em Speed Call 3. Tap the Speed Call Cont roller soft key again to save the code and n umber. The flashing icon turns off. 1. Lift the handset. 2. Tap[...]

Make a call 74 Make a call using Hot Line Use the Hot Line feature to automatically dial a specific number. T o use Hot Line Make an Intercom call Use the Intercom feature to call a member o f your intercom group by tapping the code assigned to each member . T o make an Intercom call 3. Dial the Speed Call code to automatica lly dial th e nu m ber.[...]

Make a call 75 T o answer an Intercom call while on a line other than your Intercom group line 1. Choose one of the following keys: —P r e s s t h e Hold key to put the current call on hold. — Press the Goodbye key to end the call. 2. Tap the Intercom soft key and begin to speak.[...]

Answer a c all 76 Answer a call Each incoming call cau ses the telephone to ring, the line /DN soft key to flash and show a , and the Message Indica tor lamp to flash. T o answer a ca ll Choose one of the following: •L i f t t h e handset. • Press the Handsfree button lo cated on the left side of the handset. • Tap the line (DN) so ft key bes[...]

While on an active ca ll 77 While on an active call This section describ es feat ur es ava ilab le du rin g an act ive call. Place a call on hold Use the Hold feature when talkin g on one line and a noth er call arr ive s on a second line. Reta in the original call by putt ing it on hold, and then answer the second call. T o place a call on hold T [...]

While on an active c all 78 T o return to the original call if the transfer is incomplete Use Timed Reminder Recall Use the Timed Reminder Re call feature to receive a reminder tone when a transferred call is not answered . T o use T imed Reminder Recall 2. Dial the DN number to which the call is to be transferred, or use Personal Directory , Redia[...]

While on an active ca ll 79 If the transferred call is not answered, your telephone rings 3. Choose one of the f ollowing to star t the call timer: —T a p t h e Transfer soft key. — Replace the handset be fo re the extension answers. Note: If the transfer is complete, the recall timer stops. 1. Lift the handset to reconnect to the original call[...]

While on an active c all 80 Use Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the call to the attendant. T o cont act the atten dant while on a call Use Call Park Use the Call Park feature to hold temporarily (park) and r etrieve a call from any telephone. Using Call Park doe s not tie up a l[...]

While on an active ca ll 81 T o p ark a call on a DN other than th e Sys tem Park DN or you r own DN T o p ark a call using the SPRE co d e or FFC 1. Tap the Park so ft key. 2. Dial the DN where you want to park the call. 3. Tap the Park soft key. 1. Choose one of the following: —T a p t h e Transfer soft key. —T a p t h e Conference so ft ke y[...]

While on an active c all 82 T o retrieve a p arked call Record a Calling Party Number Use the Calling Party Num ber feature to record a caller’s number, or to charge a call to an account numbe r, during an established call. T o record a caller’s number for accounting purposes 1. Lift the handset. 2. Tap the Park soft key. 3. Dial the DN where y[...]

While on an active ca ll 83 Display incoming calls Use the Display feature to display a second incoming calle r’s number and name (if available) during an active call, without interferin g with the call in progress. T o view the information on an in coming call while on a call in progress T r ace a Malicious call Use the Malic ious Call T race fe[...]

While on an active c all 84 T o use Call T race without a Call T race soft key 1. Choose one of the following: —T a p t h e Transfer soft key. —T a p t h e Conference so ft key . 2. Dial the SPRE code followed by 83 or dial the Call Tr ace FFC to automatically reconnect. or[...]

Incoming calls 85 Incoming calls This section describ es feat ur es used with incoming calls. Activate Automatic Answerback When the Automa tic Answerback fe ature is active, your s et automatically answers in Handsfree mode after one ring; however, calls are not forwarded to the voice message service. T o activate Automatic Answer back T o deactiv[...]

Incoming calls 86 T o answer an incoming call in another call pickup group 2. Choose one of the following: —T a p t h e Pickup soft key. — Enter the Pickup Ringing Nu mber FFC. 1. Lift the handset. 2. Tap the Group Pic kup soft key or enter the Pickup Group FFC. 3. Dial the pickup group number of the[...]

Incoming calls 87 T o answer a call a t a specific ext ension in any pickup group Use Call W aiting The Call Waiting feature alerts you to an incoming call by producin g a tone. It also puts the current call on hold while you answ er the new call. T o answer an incoming call while on anothe r call 1. Lift the handset. 2. Choose one of the following[...]

Incoming calls 88 T o return to the first telephone call If you do not have a Call W aiting soft key 1. Choose one of the following: — Press the Hold key to put the second call on hold. — Press the Goodbye key to end the second call. 2. Tap the line (DN) soft key associated with the first call. 1. Press the Goodbye key to end the current call. [...]

While away from your desk 89 While away fr om your desk This section describes features to use when you are away from your desk. Use Call For ward Use the Call Forward featur e to direct incoming calls to ring on another line (DN). If the telephone is in the process of rin ging , the call cannot be forwarded. T o forward your calls or cha nge the f[...]

While away from your desk 90 T o reinst ate Call For ward to the same number Use Internal Call For ward Use Internal Call Forw ard to accept on ly calls originating at internal DNs to ring at another DN. Calls originat ing outside your te lephone system still ring at your telephon e. Curr ent incoming calls cannot be forwarded. T o forward internal[...]

While away from your desk 91 T o deactivate Internal Call Forward T o reinst ate Call For ward to the same number Use Remote Call For ward Use the Remote Call Forward featu re to for ward calls (from any telephone other than your own) to any telephone. T o activate Remote Call Forwar d Choose one of the following: —T a p t h e Internal Call Forwa[...]

While away from your desk 92 T o deactivate Remote Call Forward 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward telephone number, p ress the # key. (Do not perform steps 6 and 7.) 6. Dial the number to which calls are being forwarded. If c[...]

While away from your desk 93 Secure your telephone Use the Electronic Lock feature to prevent other s from making calls from your telephone. The Electronic Lock feature is controlled using your Station Control Password (SCPW). To change your Statio n Control Password, refer to “Security featur es” o n page 19. T o lock your tele phone 4. Dial y[...]

While away from your desk 94 T o unlock your telephone 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FCC remo tely , dial your DN. 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC. 3. Dial your Station Control Password. 4. Choose one of the following: — If dialing locally, press t[...]

Talk with more than one person 95 T alk with more than one person This section desc ribes features that ena b le co nve r sat i ons be twe e n mo re than two pe ople. Use the Call Join feature Use the Call Join feature to connect a call to a curr ent active call. This creates a conference between the two calle rs and yourself. T o connect a call on[...]

Talk with more than one person 96 Set up a Conference call Use the Conference featur e to set up a conference call for three o r six people including yourself. The number of pe ople the conference feature supports depends on your telepho ne configuration. T o set up a conference ca ll 1. While on a call, tap the Conference soft key to place the par[...]

Talk with more than one person 97 If the person you atte mpt to add to the confe rence is unavailable Use the Conferee Selectable Display and Disconnect feature Use the Conferee Selectable Display feat ure to list active confer ees an d disconnect a confer ee from the conference ca ll. T o view active conferees 1. Press the Goodbye key. 2. Tap the [...]

Talk with more than one person 98 T o disconnect a conferee Use Group Call Use the Group Call feature to automatically call member s of a predefined group, one at a tim e, unt il th ey all answer. T o call group members 1. While on a conference call, tap the Conferee Selectable Display so ft key until the conferee you want to d isconnect appears on[...]

Talk with more than one person 99 T o answer a g roup call 2. Tap t he Group Call soft key or enter the Group Call FFC. — The feature automatically calls al l group members. The ico n flashes until all members answer. — The telephone numb ers of the group members appear on the disp lay as they answer. When the last person answers, the Gr oup Ca[...]

Talk with more than one person 100 T o end a group call Press the Goodbye key. Note: When the person who made the group call disconnects, the call terminates for all members o f the group. However , the members of the group call can disconnect from the call withou t affecting o ther members on the call.[...]

Work without interruption 101 W ork without interruption This section describ es feat ur es that provide unin terru p te d wor k tim e. Activate Make Set Busy Use the Make Set Busy feature to make your telephone appea r busy to all callers. T o activate Make Set Bu sy T o deacti vate Make Se t Busy Choose one of the following: •T a p t h e Make S[...]

Additional call features 102 Additional call features Contact your system administrator to determine if the following call features are available on your te lephone. Use AutoDial T r ansfer Use the AutoDial Transfer feature to transmit digits throug h your AutoDial soft key to the Centra l Office after a Trunk Switchhook Flash. You must be on a Cen[...]

Additional call features 103 Use the Buzz signal Use the Buzz feature to notify another pers on of a call, a visitor, or a request. Two telephones linked together enable one person to signal the other. The person signaled hea rs a buzz. T o buzz the telephone linked to your telephone Use Call Page Connect to make an announcement Use the Call Page C[...]

Additional call features 104 Use Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhoo k Flash featur e during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling. T o use Centrex/Exchange Line Switchhook Flash Char ge a call or charge a forced call Use the Call Charge feature to charge[...]

Additional call features 105 T o charge a call in progress 3. Dial the charge account number. 4. When the dial tone sounds, dial th e number. 1. Choose one of the following: —T a p t h e Transfer soft key. —T a p t h e Conference so ft key . 2. Choose one of the following: —T a p t h e Charge soft key. — Dial the Call Detail Recording FFC. [...]

Additional call features 106 T o charge a call to an accoun t whe n you transfer a call T o charge a call to an account when yo u add someo ne to a conferen c e ca ll 1. Tap the Transfer soft key. The call is placed on hold. 2. Choose one of the following: —T a p t h e Charge soft key — Dial the Call Detail Recording FFC. 3. Dial the charge acc[...]

Additional call features 107 Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced C amp-on (se e “Use For ced Camp-o n featur e” on page 108). Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and calling another party. T o use Enhanced Ove[...]

Additional call features 108 Use Forced Camp-on feature Use the Forced Camp-on featur e to automatically ring another telepho ne (internal or external) imme diately afte r that telephone disconn ects from its current call. T o use Forc ed Camp-on 1. Choose one of the following: —T a p t h e Override soft key. — Enter the Override FFC to initiat[...]

Additional call features 109 Answerin g a ca ll ca mped - o n to yo ur ex te n si on 1. Choose one of the following: —T a p t h e Override soft key. — Enter the Override FFC, to initiate a Forced Camp-on. Note: The person you called receives a tone. Y ou receive a ring/ringback or a busy/engaged signal, depending on the options chosen. Y ou are[...]

Additional call features 110 Override a busy signal Use the Override feature to overrid e a bu sy signal and interr upt another call. T o override a busy/engaged signa l Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. T o use Privacy Rele ase in an est ablis hed st ate 1. Dial a tel[...]

Additional call features 111 Use Radio Page Use the Radio Page feature to page a person an d stay on the line until that person answers. The paged person answers the call after entering a special Page Meet-me co de from any telephone. T o use Automatic Preselection (Me et-me p age) T o use Auto matic Post se lection 1. Lift the handset. 2. Dial the[...]

Additional call features 112 The called party is either busy on the telephon e or away from the telephone. To pag e the called party, there is no nee d to redial the number of the called party. 1. Tap the Radio Page soft key. A spec ial dial tone sounds. 2. Dial the Radio Paging Access FFC. The ringback tone sounds. Note: The paged p arties can use[...]

Additional call features 113 T o answer a Ra dio Page If you carry a Radio Pager, a page indi ca tes that someone dialed your DN. If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. Use V oice Call Use the Voice Call feature to page another person or make an announcemen t through so meone[...]

Additional call features 114 T o respond to a voice call Your telephone rings once and the caller's voice transmits through your speaker . Lift the handset.[...]

Additional features 115 Additional features Personal Director y Use the Personal Director y featur e to create and store up to 100 directory entries. A Personal Directory entr y can contain: • last name (up to 24 character s) • first name (up to 24 characters) • telephone number s (up to 31 characters) To use Personal Directory, tap the Direc[...]

Additional features 116[...]

Additional features 117 T o delete an entry T o search for an entr y 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: —T a p t h e Confirm soft key. —T a p t h e Cancel soft key . 1. Press the Up/Down navigation keys to scroll and highlight the desired en[...]

Additional features 118 Callers List The Callers List feature logs all incomi ng calls. Callers List can stor e up to 100 entries in the list. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to di al calls. The Callers List contains: • the caller’s last and first n ame (if a[...]

Additional features 119 T o delete an entry T o delete the entire Callers List Redial List The Redial List feature logs all outgoi ng calls. Redial List can store up to 20 entries in the list. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review calls made, and to redial previously dialed calls. The R[...]

Additional features 120 Entries in the Redial List ar e sorted according to the time the calls are received. Note: Calling Party Name Display (CPN D ) is affected depending on the preferred name match option. If pr eferred name match is on, th e CPND appear s according to your setting s. If the pr eferred na me match option is off, the CPND appears[...]

Additional features 121 T o delete an entry T o delete the entire Redial List 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. 2. Tap the Delete soft key. 3. Choose one of the following: —T a p t h e Confirm soft key. —T a p t h e Cancel soft key . 1. Tap the Delete soft key. 2. Choose one of the following: — Ye[...]

Additional features 122 Vi rt u a l O ff ic e When you are away from your office telephone, use the Virtua l Office feature to transfer ca lls, and all of your office telephone features, to a remote teleph one. Note 1: Consult yo ur system ad ministra tor to verify if the Virtual Office feature is availab le for your use. Note 2: When designated as[...]

Additional features 123 4. At the prompt, enter your User ID. 5. Tap the Select soft key. 6. At the prompt, enter the home Station Control Passw ord (SCPW). Note 1: If the User ID is not found locally , the message “Locating Remote Server” displays. Note 2: After three failed login attempt s, wait one hour befo re attempting to log in again, or[...]

Additional features 124 Vir tual Office on yo ur office telephone T o regain operation of a telephon e being used for V irtual Office When activated fo r Virtual Office by a remote teleph one, your office telephone is logged out and is no longer operational. A “Logged Out” message displays on your telephon e alerting you that it is being used f[...]

Additional features 125 Vir tual Office logout T roubleshoot Virtual Office When you use Virtual Office, error messages can displa y on-screen. Table 5 lists error messages and actions to corr ect the causes. 1. Tap the Services soft key. 2. Press the Up/Down navigation keys to scroll and highlight Virtual Office Logout . 3. Tap the Select soft key[...]

Additional features 126 Invalid ID (1) Incorrect User ID entered. Enter correct User ID. User ID is not in Gatekeeper database. Notify system administrator. Invalid ID (2) Incorrect User ID entered. Enter correct User ID. Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Serve[...]

Additional features 127 Permission Denied (4) Incorrect User ID entered. Enter correct User ID. Attempt to log in to a remote IP Phone 2002 or IP Softphone 2050 from an IP Phone 2007 (some rest rictions apply). Go to an IP Phone 2002 or IP Softphone 2050 and try again, or consult your local system administrator. Permission Denied (5) Incorrect User[...]

Additional features 128 Media Gateway 1000B The Media Gateway 1000B (MG 1000B) telephone can operate in Normal or Local Mode. Normal Mode The telephone registers with the Main Office and receives telepho ne services from the Main Office. At an y time during Normal Mode, you can check local mode functio nality (make and receive calls) b y enabling L[...]

Additional features 129 Resume Normal Mode Use the Resume Nor mal Mode comman d to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed af ter testing, the telephone automatically retu rns to Normal Mode in ten minutes. T roubleshoot MG 1000B When using MG 1000B, error messages can dis[...]

Additional features 130 Local Mode Invalid ID (1) Gatekeeper unable to find endpoint fro m Branch User ID. Notify system administrator. Local Mode Invalid ID (2) Branch User ID not found in any equipped Terminal Number (TN). Notify system administrator. T able 6: T r oubleshoot MG 1000B (Part 2 o f 2) Display Message Probable Cause Actions[...]

Hospitality features 131 Hospitality features Hospitality features are intended for hotel operations. Set Automatic W ake-Up Use the Automatic Wake-Up feature to receive a timed remind er call. From your teleph one, yo u can progr am the system to automa tically place a call to yourself at a predetermined time. When you answer the call, recorded mu[...]

Hospitality features 132 T o deacti vate an Aut omatic Wake-Up call T o verify the time fo r the Automatic W ake-Up call 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Lift the handset. 2. Dial the Au tomatic Wake-Up Ve rify FFC. 3. Dial the Automatic Wake-Up time in a 24-hour time fo rm at (hhmm). If your[...]

Hospitality features 133 Activate Message Registration Use the Message Registration fe ature to read, change, or reset meters that log your hotel telephone calls. T o read meters T o change a meter 1. Tap the Message Regist ration soft key. 2. Dial the room Direc tory Number (DN). 3. Tap the Message Regist ration soft key. 1. Tap the Message Regist[...]

Hospitality features 134 T o reset a meter to zero Use Maid Identification Use the Maid Identification feature to tra ck the cleaning status of rooms. The maid enters the information from the telep ho ne in each room. T o enter cleaning st atus 5. Tap the Message Regist ration soft key. 1. Tap the Message Regist ration soft key. 2. Dial the room Di[...]

Hospitality features 135 Display Room Status Use the Room Status feature to prin t the status of a room using the Display Module. T o read the st atus of a room 3. Dial one of the following cleaning status codes: 1 = Cleaning requeste d 2 = Cleaning in progre ss 3 = Room cleaned 4 = Room p assed inspec tion 5 = Room failed inspection 6 = Cleaning s[...]

Hospitality features 136 T o change the st atu s of a room 2. Dial the Directory Number (DN) of the room. The DN displays followed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room : 1 = Cleaning requeste d 2 = Cleaning in progre ss 3 = [...]

Hospitality features 137 2. Dial the Directory Number (DN) of the room. The DN displays followed by a two-digit code. The first digit indicates the occupa ncy status: 0 = Room vacant 1 = Room occupied The second digit indicates the cleaning status of the room : 1 = Cleaning requeste d 2 = Cleaning in progre ss 3 = Room cleaned 4 = Room p assed insp[...]

External server applications 138 External ser ver applications Use External Server Applications to access a variety of applications directly from your IP Phone 2007. For more information about th e External Server Application s, consult the Nor tel IP Phone External Se rver Applications User Guide .[...]

Flexible Feature Codes (FFC) 139 Flexible Feature Codes (FFC) Use Table 7 to track the FFCs assi gned by your system administrator. T able 7: Flex ible Feature Co des FFC Feature FFC Feature Automatic Wake-Up Activate Malicious Call Trace Automatic Wake-Up Deactivate Override Automatic Wake-Up Verify Pickup Directory Number Call Detail Recording Ch[...]

Flexible Feature Codes (FFC) 140[...]

Regulatory and safety information 141 Regulator y and safety information Table 8 lists EMC compliance for variou s jurisdictions, while Table 9 lists compliance with Safety standards Note 1: This equipment has been tested a nd found to comply with the limits for a Class B digital devi ce, pursuant to p art 15 of the FCC Rules. These limits are desi[...]

Regulatory and safety information 142 will not occur in a particular installa tion. If this equipment does cause harmful interference to rad io or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the inte rference by one or more of the following measures: • Reorient or rel[...]

Index 143 Index A About the IP Phone 2007 11 Answer a call 76 Attendant Recall 80 AutoDial 69 AutoDial Transf er 102 Automatic Answerback 85 Automatic Wake-Up 131 B Basic features 12 Buzz signal 103 C Calibrate the touch panel 19 Call features and Flexible Feature Codes 19 Call Forward 89 Call Join 95 Call Page Connect 103 Call Park 80 Call Pickup [...]

Index 144 Forced Camp-on 74 G Goodbye key 13 Group Call 98 H Handsfree dia ling 62 Headset key 14 Hold key 13 Hospitality features 131 Hot Line 74 Hot Line feature 74 I Intercom call 74 Internal Call Forwar d 90 L Language display 44 Last Number Redial 72 Local Area N etwork (LAN) 11 Local Diagnostics 28 Local Dialpad Tone 46 Local Mode 1 28 M Maid[...]

Index 145 Set information 47 Speaker ke y 14 Speed Call 72 System Speed Call 73 T Telephone display 14 Telephone Optio ns 38 Test Local M ode 128 Timed Reminder Recall 78 Touch panel 18 Cleaning 19 Setup 29 Transfer a call 77 U USB Devices 32 USB keyboard function keys 25 V Virtual Office 122 Virtual Office login 12 2 Virtual Office logout 125 Virt[...]

Index 146[...]

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Norte l Communication Ser ver 1000 IP Phone 2007 User Guide Copyright © 2006 Nortel Networks. All rights reserved. The Information in this do cument is subject to change without notice. The statements, configurations, technical data, and recommendations i n this document are believed to be accurate and rel iable, but are pre sented without express[...]