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Multitech MultiModem ZBA manual

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Table of contents for the manual

  • Page 1

    MultiModem ® ZBA MT9234ZBA-USB User Guide[...]

  • Page 2

    2 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) MultiModem ZBA User Guide MT934ZBA-USB S000419D Revision D Copyright All rights reserved. T his publication may not be reprod uced, in whole or in part, without pr ior expressed written permission from Multi-Tech Systems, Inc. Copyright © 2009 by Multi-Tech Systems, Inc. Multi-Tech Sy[...]

  • Page 3

    Chapter 1 – Description and Specifi cation Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 3 CONTENTS CHAPTER 1 – DESCRIPTION AND SPECIFICATION ....................................................... 4  Features include: ............................................................................................................[...]

  • Page 4

    Chapter 1 – Description and Specifi cation 4 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) Chapter 1 – Description and Specification Congratulations on your purch ase of the MultiModem ZBA-USB modem. Your MultiModem produ ct data/fax modem supports remote configuration and dial-up connections. It offers V.34/33.6K fax and Error [...]

  • Page 5

    Chapter 1 – Description and Specifi cation Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 5 Technical Specifications Your MultiModemZBA-USB modem meet s the following sp ecifications: Trade Name MultiModem ® ZBA Model Number MT9234ZBA-USB Server-to-Client D ata Rates V.90 speeds when accessi ng a V.90 or V.92 server (actual spe ed[...]

  • Page 6

    Chapter 2 - Installation 6 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) Chapter 2 – Installation This chapter show s you step-by-step ho w to set up your Multi-Tech MultiModem product. Safety Warning Telecom ● Use this product only with UL and cUL listed computers. ● To reduce the risk of fire, use only 26 AWG (.41mm) or larg[...]

  • Page 7

    Chapter 2 - Installation Install the Modem Driver Introduction Compatibility: This MultiModem is compatible with Windows Op erating System s Vista/XP/2003/2008 and Linux. Windows Drivers: The MultiModem product drive r must be installe d in your computer’s program directory. The Windows drivers are locate d on the MultiModem product CD in the Dri[...]

  • Page 8

    Chapter 2 - Installation 8 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 5. The next screen prompts y ou to insert the disc t hat came with your MultiModem prod uct. If you have the disc that came with your device, insert it now. Then, click on I don’t have the disc. Show me other options. Windows may prompt you to sear ch online,[...]

  • Page 9

    Chapter 2 - Installation 7. At the Browse for driver so ftware on you r computer screen. Click the Browse button. 8. Browse to the Drivers folder on your Mult iModem pr oduct CD , then select the Windows_Drivers folder and then the Vista32 folder. If you were installin g drivers on a Vista 64-bit Operating System, you would browse to the Vista64 fo[...]

  • Page 10

    Chapter 2 - Installation 10 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 10. Installing driver software… screen a ppears. 11. When the software for this device has been succe ssfully installed screen appears with Windows has finished installing the driver softwa r e for this device: MT9234ZBA-USB Multimodem. Click Close .[...]

  • Page 11

    Chapter 2 - Installation Installation of the Modem 12. The Found New Hardware – Multi-Te ch Systems MultiModem p roduct screen appears. If you have the disc that came with your device, insert it now. The MultiModem product CD is still in the CD ROM drive. Click Next . 13. Would you like to install this device software? Click Install. Multi-Tech S[...]

  • Page 12

    Chapter 2 - Installation 12 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 14. The software for this device has ebeen successfully installed scre en appears. Windows has finished installing the driver software for this dev i ce: Multi-Tech Systems MT9234ZBA-USB. 15. Click Close . The installation of drivers is now complete. After ins[...]

  • Page 13

    Chapter 2 - Installation Installing the Modem Driver in Windows Server 2008,XP,2003 This installation assumes a Windo ws Server 2008, XP, or 2003 oper ating system. Part A for Windows Server 2008,XP,2003: Installi ng the Serial Port 1. Connect the USB cable be tween the MultiModem and the PC. 2. Insert the MultiModem product CD into your CD-RO M dr[...]

  • Page 14

    Chapter 2 - Installation 14 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 4. The Please choose your search and installation options appea rs. Select only (floppy, CD- ROM…) ensure that Include this location in the search is selected. Click the Browse button. 5. Browse to the Drivers folder on your Mult iModem pr oduct CD, then sel[...]

  • Page 15

    Chapter 2 - Installation 6. Please wait while the wizard sea rches for the MT9234ZBA-USB MultiModem. This screen only appears briefly. 7. Please select the best match for your hardware from the list below. Select MT9234ZBA-USB MultiModem . Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 15[...]

  • Page 16

    Chapter 2 - Installation 16 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 8. A Windows Logo Testing screen ap pears. Click Continue Any w ay. 9. Please wait while the wizard install s the software.[...]

  • Page 17

    Chapter 2 - Installation 10. At the Completing the Found New Hard ware Wizard screen, click Finish . Installation of the Serial Port is now complete. Part B for Windows Server 2008, XP, 2003: Installing the Modem 11. The Welcome to the Found New Hardware Wizard screen – Can Windo w s connect to Windows update to search for software? Select No, no[...]

  • Page 18

    Chapter 2 - Installation 18 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 12. This wizard helps you inst all software for Multi-Tech MT9234ZBA-USB product. Click on Install from a list or specific location (Adv anced) . Then click Next . 13. The Please choose your search an d installation options screen a ppears. Click Next .[...]

  • Page 19

    Chapter 2 - Installation 14. Please wait while the wizard searches for the MT9234ZBA-USB screen ap pears. This screen o nly appears briefly. 15. Please select the best mat ch for your hardware from the list below. 16. The final Windows Logo Testing scree n may appear depending on operating system settings. This screen pertains to the creation of a [...]

  • Page 20

    Chapter 2 - Installation 20 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 17. Please wait while the wizard installs the software. 18. The Completing the Found New Hardware Wi zard screen appears. Click Finish . With the modem .inf file successfully installed, the entire software installation procedure for the MultiModem product is c[...]

  • Page 21

    Chapter 2 - Installation Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 21 Country Configuration with Global Wizard Different countries have di fferent requirements for how m odems must functio n. Theref ore, before you use your modem, you must configure it to match the defaults of the country in whi ch you are using it. You can use [...]

  • Page 22

    Chapter 3 - Operation 22 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) Chapter 3 - Operation Front Panel The MultiModem product has 6 LED indicators on the front panel that indicate status, configuration, and activity. Figure 3-1. Front panel Transmit Data. The TD LED flashes wh en the modem is transmitting data to another modem . R[...]

  • Page 23

    Chapter 3 - Operation Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 23 Internet Connection Before you can connect to the Internet, you must set up a remote-node client program on you r computer. Windows XP uses HyperTerminal to establish you r connection to the ISP’s server, which is the shared computer that manages calls from cli[...]

  • Page 24

    Chapter 4 – Remote Confi guration 24 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) Chapter 4 - Remote Configuration Remote configuration is a netwo rk management tool t hat allows you to configure modems any where in your network from one location. With pa ssword protected remote configuration, you can issue AT commands to a remot[...]

  • Page 25

    Chapter 5 - Troubleshooting Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 25 Chapter 5- Troubleshooting Your modem was thorough ly tested at the factory before it was shipped. If you are unable to make a su ccessful connection, or if you experience data loss or ga rbled char acters during your connection, it is possi ble that the mo[...]

  • Page 26

    Chapter 5 - Troubleshooting 26 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) internal dial tone that sounds different from the normal dial tone. In that case, the modem might not recognize the dial tone and might treat it as an error. Check your PBX manual to see if you can cha nge the internal dial tone; if you can’t, change y ou[...]

  • Page 27

    Chapter 5 - Troubleshooting Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 27 The Modem Doesn’t Work with Caller ID ● Caller ID information is transmitted between the first and se cond rings, so if autoanswe r is turned off ( S0=0 ) or if the modem is set to answer after only one ring ( S0=1 ), the modem will not receive Caller I[...]

  • Page 28

    Appendix A – Regulator y Compliance 28 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) Appendix A – Regulatory Compliance FCC Part 68 Telecom 1. This equipment complie s with part 68 of the Federal Communications Commi ssion Rules. On the outside surface of this equipment is a label that contai ns, among other information, t he FC[...]

  • Page 29

    Appendix A – Regulator y Compliance Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 29 FCC Part 15 Regulation This equipment has been tested an d found to comply with the limits for a Class B digital device, purs uant to 47 CFR – FCC Part 15 regulat ions. The stated limits in this regul ation are designed to pr ovide r easonable p[...]

  • Page 30

    Appendix A – Regulator y Compliance 30 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) International Modem Restrictions Some dialing and answering defaults a nd restrictions may vary for internatio nal modems. Changing settin gs may cause a modem to become non-co mpliant with -national tele com requirements in specific countrie s. A[...]

  • Page 31

    Appendix B – W EEE Statement Appendix B – Waste Electrical and Electronic Equipment July, 2005 The WEEE directive places an obligation on EU-based manufactu rers, distributors, retailers and importers to take- back electronics prod ucts at the end of their useful life. A sister Directiv e, ROHS (Restri ction of Hazardous Substances) complements[...]

  • Page 32

    Appendix C – C-ROHS HT/ST Substan ce Concentration 32 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000419D) Appendix C - C-ROHS HT/TS Substance Concentration 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制 定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产 品?[...]

  • Page 33

    Appendix D – Linu x Installations Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 33 Appendix D - Linux Installations Introduction The MULTIMODEM PRODUCT supports Linu x 2.4 kernel versio ns (2.4.28 and a bove), 2.6 kernel versions 2.6.8 throu gh 2.6.10, and, with a special patch, Linu x kernel versio ns 2.6.11 through 2.6.20 .4. Th[...]

  • Page 34

    Appendix D – Linu x Installations 34 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000419D) 2. Installation Steps Install the Kernel Sources To build the TI USB driver you must have the matching ker nel sources for your kernel. To verify that you have matching kernel sources, run "un ame -r" to get the version of the running kerne[...]

  • Page 35

    Appendix D – Linu x Installations Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 35 Build and Install the TI USB Driver from the Source RPM Package Follow this step if your distribution supports RPM packages; other wise, follow the next step on installing fr om a TGZ package. You will need the T I USB source RPM package for this st[...]

  • Page 36

    Appendix D – Linu x Installations 36 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000419D) Build and Install the TI USB Driver from the TGZ Package You will need the T I USB tgz package for this step. The Introducti on section above desc ribes where to find the latest TI USB t gz package. Log in as root and do the follo wing: Command Expla[...]

  • Page 37

    Appendix D – Linu x Installations Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 37 Device Files Because the TI USB driver does not use us bs erial (to avoid known problems with usbser ial) it uses its o wn device file names, /dev/ttyTIUSB0, /dev/ttyTIUSB1, and so on. The device files are created a utomatically w hen the ti _usb dr[...]

  • Page 38

    Appendix D – Linu x Installations 38 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000419D) Installation in Computers Using the Linux 2.6 Kernel 1. Introduction This procedure applies to Li nux 2.6 ker nel versions 2.6.8 throug h 2.6.10. These tgz and source RPM packages (ti_usb_2.6- 1.2.tgz and ti _usb_2.6-1.2-1.src.rp m) contain a device [...]

  • Page 39

    Appendix D – Linu x Installations Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 39 Prepare the Kernel Sources This step may or may not be necessary, depending on how yo ur Linux distr ibution insta lls the kernel sources. Log in as root and do the follo wing: Command Explanation 1. cd /usr/src/linux-<version> Change to the s[...]

  • Page 40

    Appendix D – Linu x Installations 40 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000419D) Build and Install the TI USB Driver from the Source RPM Package Follow this step if your distribution supports RPM packages; other wise, follow the next step on installing fr om a TGZ package. You will need the T I USB 3410/5052 source RPM package fo[...]

  • Page 41

    Appendix D – Linu x Installations Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 41 Build and Install the TI USB Driver from the TGZ Package Follow this step if your distribution does not support RPM packa ges; otherwise, follo w the previous step on installing from an RPM package. You will need the T I USB 3410/5052 tgz package fo[...]

  • Page 42

    Appendix D – Linu x Installations 42 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000419D) Installation in Computers Using the Linux 2.6.20 Kernel 1. Introduction This procedure applies to Linu x 2.6 kernel ve rsions 2.6.11 through 2.6.2 0 and higher. This tgz package contains a patch for the Linux kerne l versi on 2.6.20 and later to add [...]

  • Page 43

    Appendix D – Linu x Installations Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 43 Installing the Firmware Images Copy ti_mts_fw_cdma, ti_mts_fw_edge, ti_mts_fw_gsm, ti_mts_fw_MULTIMODEM PRODUCT and ti_mts_f w_mt9234zbausb to /usr/lib/hotplug/firmware / or /lib/firmware depending on your distribution. Be sure the files are owned b[...]

  • Page 44

    Appendix E – ASCII Conversion 44 Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000419D) Appendix E – ASCII Conversion ASCII Conversion Chart CTRL CODE HEX DEC CODE HE X DEC CODE HEX DEC CODE HEX DEC @ NUL 00 0 SP 20 32 @ 40 64 ` 60 96 A SOH 01 1 ! 21 33 A 41 65 a 61 97 B STX 02 2 " 22 34 B 42 66 b 62 98 C ETX 03 3 # 23 35 C 43 67 c 6[...]

  • Page 45

    Index Multi-Tech Systems, Inc. MT9234ZBA-USB User Guide (S000 419D) 45 Index A  AT  Commands  .......................................................................  4  autoanswer  .........................................................................  26  C  Call  Waiting  ......................................[...]