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Multitech CF220 manual

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Table of contents for the manual

  • Page 1

    USER GUIDE CallFinder ™ CF220 DID-to-Analo g Telephony Adapt er User Guide[...]

  • Page 2

    CallFinder TM User Guide Model CF220 DID-to-Analog Adapter PN S000350A, Version A Copyright This publication may not b e reproduced, in whole or in part, without prior exp ressed written permissi on from Multi-Tech Sy stems, Inc. A ll rights reserved. Copyright © 2004, by Multi-Tech System s, Inc. Multi-Tech Systems, Inc. makes no rep resentations[...]

  • Page 3

    Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 3 Table of Contents CHAPTER 1 – PRODU CT DESCRIPT ION AND SPE CIFICATIONS ................................................................5 P RODUCT D ESCRIPTION ............................................................................................................................... ....[...]

  • Page 4

    Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 4 Current Status Screen .......................................................................................................... ................................ 37 Logout Option .................................................................................................................. [...]

  • Page 5

    Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 5 Chapter 1 – P r oduct Descript ion and Specif icat ions Product Description The CallFinder is a DID-to-analog tele phony adapter. It brings analog DID service s to a key telephone system or PBX that is not DID-enabled. When equip ped with th[...]

  • Page 6

    Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 6 Prerequisite: Ordering the DID Line To operate the CallFinder system, y ou will need two DID (Direc t Inward Dial) lines in your office. You must order the DID line from your local telephone o perating company (telco ). A DID line allows one p[...]

  • Page 7

    Chapter 1: Product Description and Spe cifications Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 7 Technical Specifications The CF220 CallFinder mee ts the following specifications: Connectors 2 - RJ11-FXO/FXS Jacks, 2 - RJ12-DID line, RJ45 - Ethernet Jack Size 6”w, 1. 5”h, 9”d 15.2 cm x 3.8 cm x 22.9 cm Weight 0.90Kg 2lb Power Consum[...]

  • Page 8

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 8 Chapter 2 – Sample Sy stem Introduction The Spigglebrim Vacuum Cleane r Company wants to use DID lines for its Field Support an d Purchasing Departments. Alas, the company’s PBX is not equipp ed for DID servi ce and a new PBX will not be in the budget anytime soon.[...]

  • Page 9

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 9 Spigglebrim’s Initial Situation Bea, x51 1 9 Al, x5203 Cal, x5857 Dora, x5071 Ed, x5486 Ann, x541 1 Bob, x5528 Cind y , x 554 9 Dan, x5 890 Eve, x5176 PBX LAN S pigglebrim V acuum Cleaner Co. Office Facility Operator x5000 Phone /Comp uter Administrator Name Ser ver [...]

  • Page 10

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 10 Step 1 Practical: Add CallFinder and connect to network. PBX LAN No DID support. [ ] Power 48Vd c Channel 2 Channel 1 Powe r 5Vd c Ethernet FXS/FXO DID FXS/FXO DID 10/100 CallFinder connect s to Ethernet LAN. Phone/Computer Administrator Name Ser ver 192.168.4.2 51 Ma[...]

  • Page 11

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 11 Step 1 Technical: Enter addresses of network servers in CF software. Once assigned an IP address on the net work, the Ca llFinder’s software (configured via web browser) can link it to other servers on the network. Administrat ion: IP Configuration IP Address 192.16[...]

  • Page 12

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 12 Step 2 Practical: Add DID li nes and connect to CallFinder. PSTN Local T elco Cen tra l Offic e 31 1 1-3 1 10 DID Lines Power 48Vd c Channel 2 Channel 1 Power 5Vdc Ethernet FXS/FX O DID FXS/FXO DID 10/100 3101-31 10 Dir . Numbers: from the telco. T wo DID l ines (10 d[...]

  • Page 13

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 13 Step 2 Technical: Enter operating parameters of DID lines. Each DID line has 3 user-specified tech nical paramete rs. You set them in the CallFinder software. Power 48Vd c Chan nel 2 Channe l 1 Powe r 5Vdc Ethernet FXS/F XO DID FXS/FX O DID 10/100 Chann el Co nfig ura[...]

  • Page 14

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 14 Step 3 Practical: Connect CallFinder port (FXO) to PBX for conventional DID service (Purchasing Dept.). PBX No DID support. [ ] Power 48Vdc Channel 2 C hannel 1 Power 5Vdc Ether net FXS /FXO DI D FXS /FXO DID 10/100 Dir . Numbe rs: 31 1 1-3120 DID Line from te lco T r[...]

  • Page 15

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 15 Step 3 Technical: Enter operating param eters of CallFinder channel (FXO) Each of the CallFinder’s DID-ch annel modems has 4 us er-specified parameters. You set them in the CallFinder software. Power 48Vdc Ch annel 2 Chan nel 1 Power 5Vdc Ethernet FXS/FXO DID FXS/FX[...]

  • Page 16

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 16 Step 4 Practical: Connect CallFinder por t (FXS) to PBX for special DID service (Field Support Dept.). PBX No DI D support. [ ] Power 48Vdc Cha nnel 2 Channel 1 Power 5Vdc Ethernet FXS/F XO DID FXS/FXO DID 10/10 0 T runk Port St a t i o n Port CF220 (Rear) on the PBX.[...]

  • Page 17

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 17 Step 4 Technical: Enter operating param eters of CallFinder channel (FXS). Power 48Vdc Channel 2 Channel 1 Power 5Vdc Ethern et FXS/FXO DID FX S/FXO DID 10/100 CF 220 (Rear) Channe l Configu rati on: Channe l 2 Max DID Digits 4 DID St art wink immediate delay dial Ext[...]

  • Page 18

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 18 Step 5 Practical: Map PBX Extensions to DID Numbers PBX Bea, x 51 19 Al, x5203 Cal, x5857 Dora, x5071 Ed, x5486 Ann, x541 1 Bob, x5528 Cindy , x 5549 Dan, x5890 Eve, x5176 Operator x5000 CF220 CallFinder FXS Port FXO Port T runk Port St a t i o n Por t Phone/Computer [...]

  • Page 19

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 19 Step 5 Technical: Create CallFinder Phonebook. This phonebook arra ngement connects the five Field Support users to the CallFinder throu gh one of the PBX’s trunk ports (using DID numbers 3 101 through 3105). This facilitates the use of a billing computer for Field [...]

  • Page 20

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 20 Step 6: Administering the CallFinder System Admini stration: SMTP Conf iguration SMTP Server Address mail.spigb.com update Server User ID Administrator Email Password Ret ype Pas sword tomq.spigb.co m Password Login Username Model CF220 - V ersion 1.0 Multi-T ech Ca l[...]

  • Page 21

    Chapter 2: Sample System Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 21 Conclusion The CallFinder solved Spigglebrim’s problem. It added DID functionality to their existing PBX. Al in the Field Support Department can now receive calls from the outside (dialed to 612-555-3101) whil e taking both internal and external calls usi ng his 520[...]

  • Page 22

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 22 Chapter 3 – Cal lFinder Ser v er Instal lat ion T h i s c h a p t e r s h o w s y o u how to set up your Multi-Tech Model CF220 CallFi nder. The setup process entails cabling the CF220 unit and configuring the CallFinder software. The CallFi nder so[...]

  • Page 23

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 23 You Supply • Two nearby AC power o utlets • Two nearby connections to a PBX • A connection to your Ethernet LAN • One or two nearby analog DID tru nk lines each with a block of associ ated DID telepho ne numbers • A PC with Ethernet connecti[...]

  • Page 24

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 24 When connecting to a PBX Trunk Port, set the CallFinder chann el to FXS. When the Channel Configuration | Extension Port sof tware field has be en set properly for both CallFinder channels, yo u can proceed to connect the cable betwee n each of the Ca[...]

  • Page 25

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 25 Part B: Configuring the CallFinder Server 1. Collecting Configuration Data The table below lists the information you will need to fill in on the variou s CallFinder Server screen. Gathering this information in advan ce will expedite the CallFinder con[...]

  • Page 26

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 26 Ordinary User Parameters (for CallFinder Phonebook) Name DID Number PBX Extension[...]

  • Page 27

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 27 2. Setting Admin PC to Startup IP Address a. Connect a pc to your netwo rk. b. Set the pc IP address to 192.168.2.x subnet (using any address excluding 192.168.2.1). Windows XP a. From the Windows desktop, right-click on “My Network Places,” and s[...]

  • Page 28

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 28 4. Setting CallFinder IP Addresses a. In the CallFinder Administration screen, go to the IP Configuration fields. Admin ist r ation: IP Con figura tion IP A ddr ess 192.168.4 .89 Subnet Mask Name S erv er Defaul t Gate way Secon dary Name S er ver up [...]

  • Page 29

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 29 7. Setting Administrative Functions Go to the CallFinder Phone Book screen. a. Administrator Row: Specifying DID# and P BX Extension i. In the first row (marked Administ rator) of the Phone Book screen, enter the DI D number and PBX extension of the C[...]

  • Page 30

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 30 8. Setting Up the Mail Server The CallFinder uses a mail server to send, by em ail, call log reports to the administrator. An email is al so sent to the administrator each time the CallFinder is powere d up. In all cases, you must specify the address [...]

  • Page 31

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 31 9. Configuring the CallFinder’s Channels The CallFinder’s channels dire ct inbound calls to their prope r destinations. a. In the CallFinder software, go to the Channel Configuration scre en. b. Under Channel Configu rat ion: Channel 1 , enter the[...]

  • Page 32

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 32 Extension Mic Gain : This value adjusts the volume of the phone’s microphone. Default = 8. Increase value if outgoing audio signal is constant but low. Decrease value if outgoing audio signal intermittently cuts out or is clipped. This parameter is [...]

  • Page 33

    Chapter 3: CallFinder Server Installation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 33 12. Changing Administrator’s Password for CallFinder SW a. In the Password Administration screen, enter a new User ID and Passwo rd for the CallFinder Administrator (something other than “admin” an d “admin”). This User ID and passwo rd are [...]

  • Page 34

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 34 Chapter 4 – Cal lFinder Sof tw ar e Scr eens In this chapter, we present the screens of the CallF inder software. We describe each field in each screen and some of the command buttons. (We do not descri be command buttons that have functions that woul[...]

  • Page 35

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 35 Login Screen The CallFinder Server Login screen is the primary secu rity device for the Server sof tware. The CallFinder has a default setting that allows u se of “admin” as both the User Nam e and the Password at initial startup. After you have beg[...]

  • Page 36

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 36 Call Log Screen Call Log Screen Field Definitions Column Values Description Time mm/dd/yyyy + hh/mm/ss + am/pm dd/mm/yyyy + hh/mm/ss + am/pm yyyy/mm/dd + hh/mm/ss + am/pm Date and time at which call was received. Name alphanumeric Party receiving call. [...]

  • Page 37

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 37 Current Status Screen Current Status Screen Field Definitions Field Name Values Description System fields group Current Time weekday, mo , dd hh:mm:ss yyyy The present time of day. Pending Msgs numeric Emails that have arrived in the CallFinder unit tha[...]

  • Page 38

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 38 Current Status Screen Field Definitions (con t’d) Field Name Values Description System fields group Up Time x days yy hours: zz minutes Operation time since last reboot. Email Status No Errors, Bad MailServer Address, Mail Server Connect Faile d, SMTP[...]

  • Page 39

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 39 Administration Screen Administration Screen Field Definitio ns Field Name Values Description IP Configuration Fields IP Address n.n.n.n for n = 0-255 The IP address of the CallFinder. Subnet Mask n.n.n.n for n = 0-255 This subnet mask is the subnet for [...]

  • Page 40

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 40 Administration Screen Field Definitio ns Field Name Values Description SMTP Configuration Fields SMTP Server Address n.n.n.n for n = 0-255 Domain name or IP address fo r mail server (SMTP must be supported on mail se rver). Server User ID alphanumeric I[...]

  • Page 41

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 41 Administration Screen Field Definitio ns (continued) Field Name Values Description Time Configuration Fields (continued) Request Interval This value (to be set by user) indicates how often the CallFinder will update its cloc k from the Time Server. Upda[...]

  • Page 42

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 42 Phone Book Screen The Phone Book screen maps the PBX extension phone numbers of clients to their respecti ve external DID numbers. Phone Book Screen Field Definitions Field Name Values Description Name column alphanumeric For each client entry, this col[...]

  • Page 43

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 43 Phone Book Screen Field Definitions (cont’d) Field Name Values Description First row alphanumeric Administrator row. NOTE : This first row can be renamed a s desired. However, its function will always remain the same: it is the party who serves as adm[...]

  • Page 44

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 44 Channel Configuration Screen “Channel Configuration: Channel 1 & Channel 2” Screen Field Definition s Field Name Values Description Max DID Digits 1-7 The number of digits that the telco supp lies to the DID line when an incoming call is receive[...]

  • Page 45

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 45 “Channel Configuration: Chan nel 1 & Chan nel 2” Screen Field Definition s (cont’d) Field Name Values Description Auto Attendant Delay n= 0, n= 1-255 in seconds The CallFinder receives calls on the DID line an d then passes them on to the PBX.[...]

  • Page 46

    Chapter 4: CallFinder Software Scree ns Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 46 Password Administration Screen The CallFinder software admits only one use r, the ad ministrator. As shipped, the administrator’s Username (User ID) is “admin” and the administrator’s password i s also “admin.” You can use the Password Admin[...]

  • Page 47

    Chapter 4 : CallFinder Server O peration Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 47 Chapter 5 – Cal lFinder Ser v er Oper at ion Front Panel LEDs Label Identifier Name Description General LEDs Power On if unit is on. Status Flashing Green = unit is functioning properly Solid Red = unit is having its software updated. DO NOT TURN OFF[...]

  • Page 48

    Chapter 4 : CallFinder Server O peration Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 48 Call Log Email Messages The CallFinder keeps track of the call s it handles. In a call log file, the CallFinder reco rds who called, when, for how long, which DID number the call came in on, and which extension the call was completed to. The CallFinder[...]

  • Page 49

    Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 49 Chapter 6 - FF CF Manager Inst allat ion Introduction The FaxFinder/CallFinder Manager software is a separate p rogram that allows you to control and configure multiple CallFind er units in one place. The program is shipped with the CallFinder unit and m[...]

  • Page 50

    Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 50 Installing FFCF Manager Software The process of installing the FFCF software is explained in the illustration below.[...]

  • Page 51

    Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 51 Uninstalling or Reinstalli ng the FFCF Manager Software 1. Go to Start | Settings | Contro l Panel | Add or Remove Programs . (The menu director location of the ‘Add/Remove Programs’ function va ries for different types of Windows operating systems.)[...]

  • Page 52

    Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 52 3. A transient screen will appear while the ‘wi zard’ program prepares to un-install the software. 4. At the ‘Welcome’ screen, select “Re move” to uninstall the FFCF Manager software or select “Repair” (or “Modify”) as neede d to re-i[...]

  • Page 53

    Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 53 5. At the next screen, confirm your decision to uninsta ll the FFCF Manager software by clic king Yes . 6. A transient screen appears whil e files are being removed.[...]

  • Page 54

    Chapter 6 : FFCF Manager Insta llation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 54 7. At the ‘completion’ screen, click Finish .[...]

  • Page 55

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 55 Chapter 7 - FF CF Manag er Oper at ion Introduction The commands of the FFCF Manager software are accessible in the program’s pulldown Edit menu, and through a right-click menu th at becom es available when a particular CallFi nder is selected in the progr[...]

  • Page 56

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 56 Opening the FFCF Manager Software 1. To launch the FFCF Manager progra m from the Windows desktop, go to Start | Programs | FaxFinder/CallFinder Manager | FaxFinder/CallFinder Manager . 2. The FFCF Manager main scre en will appear.[...]

  • Page 57

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 57 FFCF Manager Main Screen The FFCF Manager’ s main screen lists the CallFinder units that are worki ng together as a system. The system generally can consist of one CallFinder functio ning as a master or server unit (designated as Primary ) and one or more [...]

  • Page 58

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 58 Main Screen Menu or Column Description File menu Contains the Exit command whi ch closes the FFCF Manager program. Edit menu Allows you to add a CallFinder unit to the system and synchronize phone books from Primary CallFinder units to Copy CallFinder units [...]

  • Page 59

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 59 FFCF Manager “Edit” Menu Edit Menu Command Description Synchronize Phonebooks Transfers phoneb ook data from a Primary CallFinder unit to all CallFinders d esignated as Copy units. The phoneboo k sharing statuses of the CallFinders (Primary, Co py, or In[...]

  • Page 60

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 60 Synchronizing Phonebooks When CallFinder phon ebooks are synchronized, all non-administ rative listings match. One CallFinder unit (the Primary unit) holds t he master list that is transmitted (using the Synchronize Phonebooks command) to other CallFinder u [...]

  • Page 61

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 61 3. Invoking synchronization . In the main FFCF Manager screen, open the Edit menu and sele ct Synchronize Phonebooks . The Synchronize Phone Books screen will appear alo ng with a series of transient screens (denoting tftp data transfers) a nd confirmation s[...]

  • Page 62

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 62 Adding CallFinders Any CallFinder unit to be added to the system and co me under the management of the FFCF Manager software must be connected to the same IP network as the computer running the F FCF Manager software. To add a CallFinder to the system, start[...]

  • Page 63

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 63 Right-Click Menu for Selected CallFinder Device Right-Click Menu Command Description Delete Dis-associates the selecte d CallFinder unit from the system of CallFinders listed in the FFCF software Device column. Save Configuration Saves the settings of the Ca[...]

  • Page 64

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 64 Deleting a CallFinder Invoking the Dele te command removes the selected CallFinder unit from the system. Once deleted, the CallFinder unit will no l ong er be under the management of the FFCF Man ager software. Clic k Yes at the ‘confirmation’ screen to [...]

  • Page 65

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 65 Saving a Configuration The CallFinder saves all of its settings (IP addr ess, password, DID chan nel modem parameters, phone book, etc.) internally. This group of settings is its configuration. This sam e group of settings can be saved on the co mputer runni[...]

  • Page 66

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 66 Restoring a Configuration To re-install on the CallFinder u nit a group of settings (configuration) previously sa ved on the computer running the FFCF Manager software, use the Restore Configuration comm and. FFCF Manager will browse, by default, to an autom[...]

  • Page 67

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 67 Updating Firmware When Update comm and is invoked, the Update CallFinder N.N.N.N screen appea rs. From this screen you specify which device (s erver or DI D channel modem) t o update with which firmware file. From this screen, you can al so identify the firm[...]

  • Page 68

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 68 Setting Phone Book Sharing The phonebook of a Primary CallFinder unit is a source or central phon ebook. Phone numbers should be entered into this phon ebook. The central phonebook list is downloaded (by use of Synchronize Phonebooks command) from the Primar[...]

  • Page 69

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 69 Firmware Updating Process - Detailed Over time, new versions of Ca llFinder firmware will be issued. When these newer versions become available, you will want to secure the firmware files (typic ally by downloading them from the MultiTech web site) and insta[...]

  • Page 70

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 70 2. The Update CallFinder N.N.N.N scre en will appear. The curren t firmware versions for the CallFinder’s DID modem s, Channel 1 and Channel 2 , will be listed in the main window. In the bottom (and largest) pane of the Update CallFinder n.n.n.n window, re[...]

  • Page 71

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 71 3. Browse to the location of the most recent firmware f ile. 4. Click Start Update . 5. The CallFinder – Confirm Update scre en will appear. Click OK .[...]

  • Page 72

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 72 6. The updating process will take as lo ng as a minute. During this time, several messages will appear in the Update CallFinder N.N.N.N window. A transient TFTP screen may appear briefly. If the updating process has been succe ssful, the final message line w[...]

  • Page 73

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 73 CallFinder Server Firmware Update 1. Bring up the FaxFinder/CallFinder Manager software main screen. In the Devi ce column, identify the CallFinder unit on which the update is to be done. Be sure that the Status of that CallFinder unit is idle before continu[...]

  • Page 74

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 74 In the bottom (and largest) pane of the Update CallFinder N. N.N.N window, re ad the list and write down the version of firmware cu rrently in use for the CallFinder server and its two DID- channel modems. Compa re these versions with the update files that y[...]

  • Page 75

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 75 6. The updating process will take as lo ng as a minute. During this time, several messages will appear in the Update CallFinder N.N.N.N window. A transient TFTP screen may appear briefly. If the updating process has been succe ssful, the final message line w[...]

  • Page 76

    Chapter 7: FFCF Manage r Operation Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 76 8. Repeat steps 1-7 for each CallFinde r unit in the system. NOTE : For proper operation of the Call Finder system, including the sh aring of Phone Book data, the server firmware version for all CallFi nder units must be the same. 9. The updating process is [...]

  • Page 77

    Chapter 8: Troubleshooting Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 77 Chapter 8: Troubleshoot ing 1. What if I can't see the w eb page for my CallFinder ? REMEDY : Is the status LED on the CallFinder unit blinki ng? If not, then the unit is either malfunctioning or not turned on. If the Status LED is blinking, then verify that th[...]

  • Page 78

    Chapter 8: Troubleshooting Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 78 No email message after mail server setup (cont’d) If the mail server can be pinged neithe r by its domain name nor by its IP addre ss, then consider item B below. CAUSE B: The mail server is not running or cann ot be contacted from the CallFinde r unit. RESPONSE B[...]

  • Page 79

    Chapter 8: Troubleshooting Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 79 3. What if the CallFinder channel doesn't answer a call on the DID line? REMEDY . Use this procedure if Channel Config uration cannot be confirmed (that is, if during a test call to one of the system's DID phone numbe rs, you fa il to see the "Waiting[...]

  • Page 80

    Chapter 9: Regulatory Information Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 80 Chapter 9 – R eg ulator y Inf orm at ion 47 CFR Part 68 Telecom 1. This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted b y the ACTA. Located on this equipment is a label that contain s, among other information, the registra[...]

  • Page 81

    Chapter 9: Regulatory Information Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 81 12. Manufacturing Information: Manufacturer: Multi-Tech Systems, Inc. Trade Name: CallFinder Model Number: CF220 Registration No: US: AU7OTNANCF220 Ringer Equivalence: 0.4B Modular Jack (USOC): RJ11C or RJ11W (single line), RJ12 Service Center in USA: Multi-T[...]

  • Page 82

    Chapter 9: Regulatory Information Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 82 Canadian Limitations Notice Notice: The ringer equival ence number (REN) assigned to each terminal de vice provides an indication of the maximum number of terminal s allowed to be connec ted to a telephone inte rface. The termination on an interface may consi[...]

  • Page 83

    Chapter 10: Warranty, Se rvice, & Repair Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 83 Chapter 10: W ar r ant y , Ser vice, & Re p a i r Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrant s that its products will be free from defects in material or workmanship for a period of two, five, or ten y[...]

  • Page 84

    Chapter 10: Warranty, Se rvice, & Repair Multi-Tech Systems, Inc. CF220 CallFinder User Gu ide 84 In the event that factory service is required, products may b e shipped, freight prepaid to our Moun ds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parce l [...]