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Multitech MT5600BA-V92 manual

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  • Page 1

    MultiModem  II Data/Fax Modem MT5600BA-V92 User Guide[...]

  • Page 2

    Copyright and Technical Support Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 2 MultiModem II User Guide MT5600BA–V92 PN S000408A Copyright All rights reserved. This publicatio n may not be reproduced. Copyright © 2006 by Mult i-Tech Systems, Inc. Multi-Tech System s, Inc. makes no r epresentations o r warranties with respect to the contents[...]

  • Page 3

    Table of Contents Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 3 Table of Contents Chapter 1 – Product Desc ription and Features ................................................................................... ...... 4 Product Descr iption ....................................................................................................[...]

  • Page 4

    Chapter 1 – Product Description an d Features Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 4 Chapter 1 – P r oduct Descript ion and F eatures Product Description This modem support s two-wire and/or four-wire leas ed lines. The four-wi r e leased li ne includes the dial backup and automatic leased line re storation features. The MultiModem[...]

  • Page 5

    Chapter 1 – Product Description an d Features Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 5 Safety Warnings • Use this product only with UL- and CUL-listed computers. • To reduce the risk of fire, use only 26 AWG or larger telepho ne wiring. • Never install telephone wiri ng during a lightning storm . • Never install a telephone jac[...]

  • Page 6

    Chapter 1 – Product Description an d Features Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 6 Technical Specifications Your MultiModem II modem meets the following specifications: Trade Name MultiModem  II Model Number MT5600BA-V92 Server-to-Client V.92/56K speeds when accessing a V.92 serve r Data Rates (actual speed depends o n server ca[...]

  • Page 7

    Chapter 1 – Product Description an d Features Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 7 Operating Temperature 32°–120° F (0°–50° C) ambient und er closed conditions Humidity Range 25–85% (non-conde nsing) Storage Temperature 14°– 185° F (-10° to +85° C) Power Requirement 100 to 240 VAC, 50/60 Hz Power Consumption 12 W @ [...]

  • Page 8

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 8 Chapter 2 - Instal lat ion Step 1 - Connect the Modem to Your System Turn off your computer. Placing the modem in a co nveni ent location, connect it to your computer’s serial port, to the telephone line, to your leased line, to AC power, and, optionally, to your telep[...]

  • Page 9

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 9 Connect the Phone to the Modem (Optional) For voice-only calls, plug a telephone into the modem’ s PHONE jack. Connect the Modem to the AC Power Outlet Plug the power transformer into an AC power outle t or power stri p. Plug the power transformer’s cable into the PO[...]

  • Page 10

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 10 Step 3 - Setting Your Country or Region Code The MT5600BA-V92 modem is a globa l modem - it can be used all over the world. However, countries or regions vary in the ir requirements for how a modem functions. Therefore, you must configure yours to match the defaults of [...]

  • Page 11

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 11 Using the Global Wizard The Global Wizard configuration utility is re commended for com puters running in Windows. The Wizard can configure your modem for a specific country or region with just a few mouse clicks. 1. Insert the MultiModem II CD into the CD-ROM drive. Th[...]

  • Page 12

    Chapter 2 – Installation Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 12 Step 4 - Install PhoneTools Note: PhoneTools may or may not be included on the MultiModem II CD accordi ng to your company's preference. Data communications software gives you acce ss to commands that govern how the modem operate s ; that is, how the modem handles [...]

  • Page 13

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 13 Chapter 3 - Using the Front P a nel Like any modem, your Multi-Tech mod em operates on ly under the control of a communication program, such as the PhoneTools progra m included with the m odem. It also operates u nder other general-purpose data communication pr[...]

  • Page 14

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 14 Liquid Crystal Display (LCD) The modem’s backlit liquid crystal displa y (LCD) has tw o functions: to display the current status of the modem and to display configuratio n menus, which are selected using the four push buttons o n the front panel. Option Selec[...]

  • Page 15

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 15 Status “Trunk” The Status Trunk shows the current ope rating status of the modem. Limb changes are autom atic, but certain options can be accessed by pressi ng the Æ button. Note that when the modem is online, pressing the Æ button shows the conne ct stat[...]

  • Page 16

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 16 Basic Options “Trunk” Use the Basic Options Trunk to co nfigure the modem’s basic operat ing conditions. When entering a number, use the arrow buttons to scroll through a list of digits and characters. To go to the next position, press the Æ button. To b[...]

  • Page 17

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 17 Basic Options “Trunk” Continued[...]

  • Page 18

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 18 Advanced Options “Tr unk” Use the Advanced Options Trunk to configure RS-2 32, dial backup, and callback security options. Wh en entering a number or password, use the arrow buttons to select a character or digit. To go to the next position, press the Æ bu[...]

  • Page 19

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 19 Advanced Options “Tr unk” Continued Remote Configuration Options “Trunk” Use the Remote Configuration Option s Trunk to ena ble or disable remote configuration on the modem, and to change the password. When ent ering the passwo rd, use the arrow buttons[...]

  • Page 20

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 20 Phone Number Memory Options Trunk The MultiModem II can store up to four telephone numbers for speed dialing. Use the Phone Number Memory Options Trunk to store, list, and dial thes e numbers. Wh en entering a number, use the arro w buttons to scroll through th[...]

  • Page 21

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 21 Setting Country/Region Codes Trunk Regi on Profil e Regi on Profil e questio n mark repres ents the q uestion “Is t his the region not the one y ou wa nt, arr ow a cross u nti l yo u see t he cod e Regi on Profil e Regi on Profil e Stat us Basic Op tions Adva[...]

  • Page 22

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 22 Functionality of Menu Options This section describes im portant LCD options. Many , but by no means all, of the options have AT command equivalents. Status Status LCDs display the current status of t he modem. Though limb cha nges are automatic, certain options[...]

  • Page 23

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 23 Basic Options The following LCDs are used to configure the modem’s basic o perating conditions. ONLINE OPTIONS The following LCDs are used to config ure the online operation of the modem: LINE TYPE OPTIONS Use the Æ and Enter buttons to select from the follo[...]

  • Page 24

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 24 COMMAND MODE OPTIONS The following LCDs are used to c onfigure result code response s. ENABLE/DISABLE RESPONSE Use the Æ and Enter buttons to enable or disable the sending of result codes to the computer. Same as the Q0 and Q1 commands. VERBOSE/TERSE RESPONSE [...]

  • Page 25

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 25 Advanced Options RS232 OPTIONS The following LCDs are used to configure the RS-232 interface. DTR OPTIONS Use the Æ and Enter buttons to select h ow the modem responds to the high to low transition of the DTR signal sent by the com puter. DTR NORM A L causes t[...]

  • Page 26

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 26 CALLBACK SECURITY Use the Æ and Enter buttons to turn callback security on or off. Same as the #DB0 and #DB1 commands. For more information about callbac k security, see Chapter 6, “Callb ack Security.” PASSWORD SETUP Use to enter callback security passwor[...]

  • Page 27

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 27 Remote Configuration Options The following LCDs are used to configure remote conf iguration options. For more information about remote configuration, see Chap ter 5, “Remote Configuration.” ENABLE/DISABLE R.C Use the Æ and Enter buttons to turn remote conf[...]

  • Page 28

    Chapter 3 – Using the Front Panel Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 28 Caller ID Options Press the Æ and Enter buttons to enable formatted ( FCID ) or unfo rmatted ( UCID ) Caller ID or to disable Caller ID altogether. Same as the +VCID=0 , +VCID= 1 , and +VCID=2 commands. Note: Because Caller ID information is sent between the f[...]

  • Page 29

    Chapter 4 – Leased Line Operatio n Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 29 Chapter 4 - Leased Line Oper at ion This chapter describe s how to use the MultiModem II modem on a lease d line. A leased line is a private, permanent, telephone conn ection betwe en two points. Unlike normal dialup connections, a leased line is always active[...]

  • Page 30

    Chapter 4 – Leased Line Operatio n Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 30 Four-Wire Setup 1. For four-wire leased line oper ation, connect one end of the four-wire cable to the LEASED jack on the back of the modem. Connect the other end of the cable to a four-wi r e leased line jack or terminals. 2. Turn on the modem. 3. Starting at[...]

  • Page 31

    Chapter 4 – Leased Line Operatio n Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 31 Dial Backup and Leased Line Restore Setup 1. Connect a telephone cable to the LINE jack of an MT5600BA-V 92 modem set up for leased line operation. Connect the other end of the cable to a standard dialup line ja ck. 2. Turn on the modem. 3. Starting at the STA[...]

  • Page 32

    Chapter 5 – Remote Configuratio n Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 32 Chapter 5 - R emote Conf ig ur at ion Remote configuration is a netwo rk management tool that allows you to configure modems anywhere in your network from one location. With password-prot ected remote co nfiguration, you can issue AT commands to a remote Mult i[...]

  • Page 33

    Chapter 5 – Remote Configuratio n Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 33 Changing the Remote Escape Character To improve security, you can change a remote mod em ’s remote configuration escape chara cter. The remote configuration escap e character is stored in regi ster S13 . The factory default is 42, which is the ASCII code for [...]

  • Page 34

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 34 Ch apter 6 - Cal l back Secur it y This chapter describe s how to use callback secu rity with your modem. Callback security protects your network from unaut ho rized access and helps co ntrol long distance co sts. When callback secu rity is enabled, all callers ar [...]

  • Page 35

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 35 Front Panel Method 1. Turn on the modem. 2. Starting at the STATUS LCD, press the following buttons on the front panel to turn callback security on and off: • To turn on ca llback security, press È , È , Æ , È , È , Æ , Æ to display the CALLBACK ON? o ptio[...]

  • Page 36

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 36 Assigning Callback Phone Numbers AT Command Method 1. Open a data communication pro gram, such as HyperTerminal. 2. To store a callback phone number in the first memory location, type AT#CBN 01= xxxxxxxxxx , where xxxxxxxxxx is the dialing string, and press E NTER [...]

  • Page 37

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 37 Calling Procedure Use the following procedure to call a m odem that has callback se curity enabled. Autoanswer must be enabled on the cal ling modem ( S0=1 or S0=2 ). 1. Using a data communi cation program such as Hy perTerminal, dial the numbe r of the callback mo[...]

  • Page 38

    Chapter 6 – Callback Security Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 38 Callback Security Commands The following AT commands are used with call back security. Command: #DB n Callback Enable/Disable Values: n = 0 or 1 Default: 0 Description: Enables or disables callba ck security. When callback security is enabled, phone number memory l[...]

  • Page 39

    Chapter 7 – Troubleshooting Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 39 Chapter 7 - Troubleshoot ing Your modem was thorough ly tested at the factory before it was shipped. If you are unable to make a successful connection, or if you ex perience data loss or garble d characters during your connection, it is possible that the modem is def[...]

  • Page 40

    Chapter 7 – Troubleshooting Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 40 The Modem Does Not Respond to Commands • Make sure the modem is p lugged in and turned on. (See “None of the Indicators Light.”) • Make sure you are issuing the modem command s from data communication software, either manually in terminal mode or automaticall[...]

  • Page 41

    Chapter 7 – Troubleshooting Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 41 If you hear a dial tone, your modem might be in stalled behind a corporate phon e system (PBX) with an internal dial tone that sounds different fr om the normal dial tone. In that case, the modem might not recognize the dial tone and might treat it as an error. Check[...]

  • Page 42

    Chapter 7 – Troubleshooting Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 42 File Transfer Is Slower Than It Should Be • You might have an older UART. For best throughput, install a 16 550AFN UART or a Multi-T ech ISI serial port card. • If you are using a slow transfer protocol, such a s Xmodem, try Zmodem or Ymodem/G instead. • Is you[...]

  • Page 43

    Appendix A – Regulatory Compliance Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 43 Appendix A - R eg ulator y Complianc e FCC Part 68 Telecom 1. This equipment complies with part 68 of the Fede ral Communications Commi ssion Rules. On the outside surface of this equipment is a la bel t hat contains, among other information, the FCC registrat[...]

  • Page 44

    Appendix A – Regulatory Compliance Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 44 Canadian Limitations Notice Notice: The ringer equival ence number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be co nn ected to a telephone interface. The termination on an interface may consist [...]

  • Page 45

    Appendix A – Regulatory Compliance Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 45 New Zealand Telecom Warning Notice 1. The grant of a Telepermit for any item of te rminal equipment indicates only that T elecom has accepted that the item complies with minimu m conditions for connection to its network. It indicates no endorsement of the prod[...]

  • Page 46

    Appendix B – Warranty and Service Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 46 Appendix B - W ar r ant y , Ser v ice, and T e chnical Suppor t Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years[...]

  • Page 47

    Appendix B – Warranty and Service Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 47 number, and if the product is out of wa rranty, a check in U.S. dollars dra w n on a U.S. bank or your company’s purchase order for repair char ges. Repaired units shall be shipped freight collect, unless other arrangements are made in advance. Please direct [...]

  • Page 48

    Appendix C – Upgrading the Firmware Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 48 Appendix C - Upg r ading t he Firm w ar e Introduction Your modem is controlled by semi-permanent software, called firmware , which is stored in flash memory. Firmware is nonvolatile; that is, it remains stored in memory when the modem is turned off. However,[...]

  • Page 49

    Appendix C – Upgrading the Firmware Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 49 5. If the firmware version number is greater than the firmware versio n number found in “Step 1: Identify the Modem Firmware,” your modem has an older firmware versi on. Continue with “Step 3: Download the Upgrad e File.” Warning: The first digit of t[...]

  • Page 50

    Appendix C – Upgrading the Firmware Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 50 Caution: Any disruption of the prog ram during this stage of the upgrade can cause you r modem to become inoperable. Wait for the Next butto n to become active before proceeding. 5. When the flash upgrade is complete, the message Programming Complete appe ars[...]

  • Page 51

    Appendix D – Installing a Modem Unde r Linux Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 51 Appendix D - Inst al ling a Modem Under Linux Introduction This appendix explains how to install a modem on a computer operating under the Re d Hat Linux 6.2 operating system. Other versions of Red Hat and other Linux operat ing systems should be sim[...]

  • Page 52

    Appendix D – Installing a Modem Unde r Linux Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 52 Calling the ISP 1. On the Task Bar at the bottom of the LCD, select the Gnome Footp rint. 2. Select Internet from the menu. 3. Select RH PPP Dialer . 4. Select the connection name you entered in step 5 of the previous section. 5. Click OK . Answering[...]

  • Page 53

    Appendix E – Pin Descriptions Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 53 Appendix E - P in Descr ipt ions RS-232 Pin Descriptions Label Pin I/O Type Signal Name/Description CGND 1 GND CGND is tied common to GND on the modem’ s PCB. TD 2 Transmitted Data The DTE uses th e TD line to send data to the modem for transmission over the tele[...]

  • Page 54

    Appendix E – Pin Descriptions Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 54 RS-232 Cable Pinouts 25-Pin to 25-Pin RS-232 Cable 9-Pin to 25-Pin RS-232 Cable Leased Line Pinouts Two-Wire Leased-Line Cable RJ-1 1 Modular Plug T o T erminal Block Screws 2345 3 4 2 5 Red Green Y ellow Black T ransmit Pair Receive Pair Four-Wire Leased-Line Cabl[...]

  • Page 55

    Appendix F – Waste Electrical and Electronic Equipm ent Statement Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 55 Appendix F – W aste E lec t r ical and Elec t ronic Equipment St atement WEEE Directive The WEEE directive places an obligation on EU-bas ed manufacturers, distri butors, retailers, and importers to take-bac k electronics produ[...]

  • Page 56

    Index Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 56 Inde x A advanced menu optio ns ........................................... 25 Advanced Opti ons Tr unk .......................................... 18 analog loopba ck test ................................................ 27 AT commands #CBN= .................................................[...]

  • Page 57

    Index Multi-Tech Systems, Inc. MT5600BA-V92 User G uide 57 Pinouts for Lea sed Li ne ........................................... 54 Pinouts for RS -232 Cabl e ........................................ 54 protocol s ..................................................................42 R remote config uratio n ..........................................[...]