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LG Electronics LDP7004N/D manual

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Table of contents for the manual

  • Page 1

    LDP7004N/D Digital Telephone User Guide Version 1.0 | August 2005[...]

  • Page 2

    Table of Contents Emergency Services and Safety Precautions…………..2 Getting to know your 7000 Series hands et……………..3 Familiarise yourself with its features…………………....3 Handset key s……………… ……………....................... ......4 General Functions……………………………… …………...5 [...]

  • Page 3

    Servi cing and Safety Prec autions • Do not drop or subject the phone to physical shock • Do not immerse in water • Do not disassemble or attempt to modif y the phone in any way • Use a damp or anti-static clot h to clean the phone. Do not use a dry or el ectrostatically charged cloth. Do not use chemical or abr asive cleaners as these coul[...]

  • Page 4

    Gettin g to know your 7004N/D Digital Phone 7004N/D User Guide | Getting to know your 7004N/D Dig ital Telepho ne 03 LCD 1 Line, 16 Character Display s inbound/outbound call information. Displays some infor mation based on user actions Handset Contains a micro phone and speaker to allow the us er to speak to another pa rty Flexible B utto ns Used f[...]

  • Page 5

    Gettin g to know your 7004N/D Digital Phone 7004N/D User Guide | Getting to know your 7004N/D Dig ital Telepho ne 04 Your digital telephone’s keys (1) (2) (3) (4) (5) (6) (1) S peaker Key This is for activ ating the phone’ s speaker whil st on hook. Useful w hen using a headset or if you wish to speak h ands free. Red LED illu minated if off-ho[...]

  • Page 6

    GENERAL FUNCTIONS • Making and Answering Extern al Calls • Making and Answering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Interna l/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward • DDI Call Wait • Call Wait (Camp On) • Ans wering a Call Wait (Camp On) • Call Pi[...]

  • Page 7

    General Functions 7004N/D User Guide | General Functions 0 6 Making and Answering calls Always ensure that external p arties are informed if you intend to record a call. Making and Answering an external call You can make an external call in the follo wing ways: 1. Lift the receiver and dial 9 2. Dial 9 3. Press the button and dial 9 If using a 7004[...]

  • Page 8

    General Functions 7004N/D User Guide | General Functions 0 7 Making and Answering an internal call You can make an internal call in the follo wing ways: 1. Lift the receiver and dial an extension n umber. 2. Dial an extension num ber. 3. Press the button an extension number . If using a 7004D your screen will look like Fig.3 after you have dialled [...]

  • Page 9

    General Functions 700$N/D User Guide | General Functions 0 8 Placing and External/Internal Call on hol d Whilst connected to another party (internal or external) press the button. Fig.5 shows that the relevant line on your 7004N/D digital telephone will be flashin g to indicate that a caller is on hold. Retrieving an Externa l/Internal Call on hold[...]

  • Page 10

    General Functions 7004N/D User Guide | General Functions 0 9 Parking a Call 1. Whilst connected to an external party press the [TRANS/PGM] button, dial a Park Location (601-619 depend ing on the type of system you have) or press a flexible button labelled as Park and han g up. 2. Once you have parked the caller you can c ontact another party to inf[...]

  • Page 11

    General Functions 7004N/D User Guide | General Functions 1 0 Call Forward It is possible to forward you phone in a num ber of ways. The options available are: 0 – Follow-Me (To forward calls from your extension to a temporary location. The for ward is activated at the temporary location). 1 – Unconditional (This option allo ws you to forwar d a[...]

  • Page 12

    General Functions 7004N/D User Guide | General Functions 1 1 Call Forward 1. Dial 554 from your han dset. 2..Select a forward option as per page 9. (Example: Select option 4, Bus y/No Answer) 3. Select a destination such as # for the integral messaging c ard or an extension, hunt group or Speed Dial. 4. If you have selected a valid option you will [...]

  • Page 13

    General Functions 7004N/D User Guide | General Functions 1 2 Call Wait (Camp On) 1. Dial an internal number, 2. You will receive bus y tone. 3. Press the button. 4. If the called party answers you can speak with them or simply transfer a call to them. Answer a Call Wait (Camp On) 1. After hearing Call Wait (Camp On) tone finis h you existing call o[...]

  • Page 14

    General Functions 7004N/D User Guide | General Functions 1 3 Call Pickup (Directed) 1. Lift your handset 2. Dial 7 followed by the extensi on num ber of the station that is ringing 3. You will then be connected to the calling part y. Call Pickup (Group) 1. Lift your handset 2. Dial 566 . 3. You will be connected to the caller Note : You mus t be pa[...]

  • Page 15

    General Functions 7004N/D User Guide | General Functions 1 4 Transfer (Screened) 1. Whilst connected to a caller press the [TR ANS/PGM] button. 2. Dial the appropriate extension number or pr ess a flexible button that has been assigned with a station number. 3. Wait for the called party to answer, announce the call and Hang U p. Transfer (Unscreene[...]

  • Page 16

    General Functions 7004N/D User Guide | General Functions 1 5 Using Speed Dial Numbers 1. Lift your handset. 2. Press the [SPEED] button. 3. Dial the appropriate Speed Dial (Perso nal or Speed). 4. A call will be activated. Tip: You will need a printed list of all Speed Dial Numbers (000-099 f or Personal, 2000-3499 IPLDK 50/100, 2000-7999 IPLDK 300[...]

  • Page 17

    General Functions 7004/D User Guide | General Functions 16 Making a Page 1. Dial the required paging co de (see the list of codes on page 55) 2. Your display will look as in Fig.21 3. Hang up once you have fin ished the page. TIP: I t is poss ible to ass ign a f lexible b utto n as a PAGE Key . Note : You mus t have perm ission t o make a page that[...]

  • Page 18

    General Functions 7004N/D User Guide | General Functions 1 7 Conference Call It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexible button assigned as CONFERENCE . 1. Press the CONFERENCE button whilst in a call. 2. Dial another extension or external n umber. 3. When the party answers press th[...]

  • Page 19

    General Functions 7004N/D User Guide | General Functions 1 8 Last Number Redial/Redial 1.Press the [SPEED] button followed by ¿ . a) If using a 7004D the screen will appe ar as in Fig.6 2. Use the button to find the number you require. The first in the list is the last dialled number. a) You can access up to 10 previously dial led numbers. 3. Pres[...]

  • Page 20

    General Functions 7004N/D User Guide | General Functions 1 9 Do Not Disturb (DND) 1. Dial 553 from your telephone to activate DND . 2. Dial 553 from yo ur handset to deactivate DND .[...]

  • Page 21

    General Functions 7004N/D User Guide | General Functions 2 0 Messagin g Leaving a Message Wait Notification It is possible to inform a called party (Internal) that you have tried to contact them. (You will need a flexible button assigned as [CALL BACK] . Calling a Busy Station 1. You will receive bus y tone. 2. Press the [CALL BACK] button. 3. When[...]

  • Page 22

    General Functions 7004N/D User Guide | General Functions 2 1 Answering a Message Wait Notification If a message wait has been left at your extension the light and button will be flashing. 1. Press the button. (If y ou do not have a [CA LL BACK] button dial 557 . 2. If an extension has left a message wait and not left a voice message yo u will call [...]

  • Page 23

    USER PROGRAMM ING SAVING YOUR NAME TO YOU PHONE STORING PERSONAL SPEED DIALS CHARACTER ENTRY CHART 7004N/D User Guide | User Programming 22[...]

  • Page 24

    User Programming 7004N/D User Guide | User Programming 23 Saving your name to y our phone This enables colleagu es to identify you by your name instead of you extension number . You can store your name as follo ws: 1. Press the [TRANS/PGM] button and dial 74 . 2. Enter your name. (See the character entry chart on page 24). 3. Press the button to sa[...]

  • Page 25

    User Programming 7004N/D User Guide | User Programming 24 Character Entry Chart Please follow the chart belo w when entering characters. . - 13 1 – 10 A - 2 1 B - 22 C - 23 2 - 20 D - 31 E - 32 F - 33 3 - 30 G - 41 H - 42 I - 43 4 - 40 J - 51 K - 52 L - 53 5 - 50 M - 61 N - 62 O - 63 6 - 60 P - 71 Q - 72 R - 73 S - 74 7 – 70 T - 81 U - 82 V - 8[...]

  • Page 26

    User Programming 7004N/D User Guide | User Programming 25 Storing information un der a flexible butt on There are two flexible buttons that can be prog rammed as l ine, extension, feature or speed dial buttons. To assign a feature to a flexible button follow the instructions belo w: 1. Press the [TRANS/PGM] button and select the flexible button you[...]

  • Page 27

    Menu Tree 7004N/D User Guide | Menu Tree 26 [1] RING 1.1 TYPE 1.2 ANSWER MODE 1.2.1 HANDSFREE (H) 1.2.2 TONE (T ) 1.2.3 PRIVACY (P) 1.3 SMS MSG DIS PLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SP EED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.9 CO RING [2] COS 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALK ING COS 2.4 COS CHANGE [3] AUTH / MOBILE EXTN 3.[...]

  • Page 28

    1. RING 1.1 TYPE 1.2 ANSWER MODE 1.3 SMS MSG DISPLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SPEED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.9 CO RING 7004N/D User Guide | Menu Tree 27[...]

  • Page 29

    Ring 7004N/D User Guide | Ring 28 Type 1. Press the [TRANS/PGM] button and select option [1] RING followed by option [1] TYPE. 2. The screen shows the current active ring 3. Choose options 1-4 to change to genera l ring cadence for your 7004N/D Digita l Telephone. 4. Press the button to confirm the change. Answ er Mode 1. Press the [TRANS/PGM] butt[...]

  • Page 30

    Ring 7004N/D User Guide | Ring 29 SMS MSG Display Not supported on 7004N/D Digital Telepho ne. Enblock Mode Reserved for future development. SMS/Notice Display Reserved for future development. Ear-Mic Headset Not supported on the 7004N/D Digital T elephone.[...]

  • Page 31

    Ring 7004N/D User Guide | Ring 30 ICM Ring This feature allows you to differentiate the wa y that your phone rin gs on intercom calls to the way it rings on inbound external calls. 1. Press the [TRANS/PGM] button and select option [1] RING followed by option [8] ICM RING. (Your display should look as per Fig.33 ) 2. Select options 1-15 . 3. Press C[...]

  • Page 32

    1.2. COS (Class Of Service) 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALKING COS 2.4 COS CHANGE 7004N/D User Guide | Menu Tree 31[...]

  • Page 33

    COS – Class Of Service 7004N/D User Guide | Class Of Serv ice 32 COS Down This option allows you to ‘lock’ your phon e, preventing unauthorised external calls. 1. Press the [TRANS/PGM] button and select option [2] COS followed by option [1] COS DOWN. 2. Press the button. COS Restore This option returns your phone to normal service, taking off[...]

  • Page 34

    3. AUTH CODE MOBILE EXTENSION 3.1 A UTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.4 ACTIVATE MOBILE EXTENSION 7004N/D User Guide | Menu Tree 33[...]

  • Page 35

    Authorisation Code/Mobile Extension 7004N/D User Guide | Authorisation Code/Mobile Ex tension 34 Auth Code Register You can register a valid authorisation code wi th this optio n. A valid authorisation code is required for many features that you may wish to access. 1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by op[...]

  • Page 36

    Authorisation Code/Mobile Extension 7004N/D User Guide | Authorisation Code/Mobile Ex tension 35 Register Mobile Extension This feature allows to set your mobile or other valid telephone number to receive DDI cal ls simultaneously to your desk phone. 1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by option [3] REG MO[...]

  • Page 37

    4. WAKE UP TIME / CON FERENCE ROOM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 ACTIVE CONF-ROOM 4.4 DEACTIVE CONF-ROOM 7004N/D User Guide | Menu Tree 36[...]

  • Page 38

    Wake Up Time/C onference Roo m 7004N/D User Guide | Wake Up Time/Conference R oom 37 Set Wake Up Time With this feature you can set an alarm to ensure you do not miss an important meeting. 1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by option [1] SET WAKE UP TIME. 2. Enter the time that you wish t he alarm to go of[...]

  • Page 39

    Wake Up Time/C onference Roo m 7004N/D User Guide | Wake Up Time/Conference R oom 38 Activate Conference Room Conference Room allows external callers to dial into a multi-part y conference. As a user you can set up and deactivate a conference room . 1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by option [3] ACTIVE C[...]

  • Page 40

    5. MESSAGE 5.1 SET PRE-SELECTED MESSA GE 5.2 SET CUSTOM MESSAGE 7004N/D User Guide | Menu Tree 39[...]

  • Page 41

    Message 7004N/D User Guide | Message 40 Set Pre-Set Message There are 10 pre-set , 10 Custom and 1 personal text-base d messages that you can chose to leave on your 7004N/D Dig ital Telephone when y ou are away from your desk. (See page 51 of this user guide for a list of the pre-set messages). 1. Press the [TRANS/PGM] button and select option [5] [...]

  • Page 42

    6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/DATE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD PAGE MESSAGE 6.6 ERASE USER GREETING 6.7 ERASE PAGE MESSAGE 7004N/D User Guide | Menu Tree 41[...]

  • Page 43

    Announcement 7004N/D User Guide | Announcement 42 Record User Greeting If you have permission you may record a greeting that user s will hear based on a for ward type set on your extension. (S ee page 9 for Call Forward Settings). 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [1] REC USER GREETING. 2. You wil[...]

  • Page 44

    Announcement 7004N/D User Guide | Announcement 43 Listen to Station Number To check your station number: 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [3] LISTEN STA NUMBER. 2. You will then hear a system message te lling you the num ber of your station. Listen to Station Status To listen to your current stat[...]

  • Page 45

    Announcement 7004N/D User Guide | Announcement 44 Erase User Greeting To erase your personal greeti ng: 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [6] ERASE USER GREETING. 2. Your personal greeting will be erased. Erase Page Message To erase your page message : 1. Press the [TRANS/PGM] button and select op[...]

  • Page 46

    7. SUPPLEMENTARY 7.1 LCD LA NGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.9 PC-PHONE LOCK KEY 7004N/D User Guide | Menu Tree 45[...]

  • Page 47

    Supplementary 7004N/D User Guide | Supplementary 46 LCD Display Language Not supported on the 7004N/D MPB Version Display Not supported on the 7004N/D BGM You can chose to listen to background musi c through your handset. There are 11 poss ible music sources. You should check with a qualifi ed system administrator for details of which sources are a[...]

  • Page 48

    Supplementary 7004N/D User Guide | Supplementary 47 Register Station Name To register your name to your station: 1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENT ARY followed by option [4] REGISTER STA NAME. 2. Enter your name and press the button. Speaker/Headset Mode If you wish to connect a headset other than to the headset jack [...]

  • Page 49

    Supplementary 7004N/D User Guide | Supplementary 48 WTU Station Number RCVR Do not use. Reserved for future development. Serial Number Not supported on 7004N/D. PC Phone Lock Key Not supported on the 7004N/D.[...]

  • Page 50

    USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7004N/D User Guide | Menu Tree 49[...]

  • Page 51

    User Progra mming Codes 7004N/D User Guide | User Programming Code s 50 Codes for programming Flexible Buttons Precede all of these codes by pressing the [TRANS/PGM] button. Differential Ring: 11 Enblock Mode: 14 SMS Notice/Display: 15 Headset Port On/Off: 17 ICM Ring Tone: 18 CO Ring Tone: 19 COS Down: 21 Walking COS: 23 Authorisation Code Registe[...]

  • Page 52

    Preset Messages 7004N/D User Guide | Preset Message s 51 Preset Messages Preset messages that can be left in the display of your hand set are as follow s : 00 PERSONAL/CUST OMISABLE Message. 01 LUNCH, RTN HH:MM – Use this message if you are away from your desk at lunch. The internal calling party will see this message on their disp lay when the c[...]

  • Page 53

    Glossary 7004N/D User Guide | Glossary 52 Glossary LCD Liquid Crystal Displ ay DDI Direct Dial Inward – Allows an external calle rs to be routed directly to your extension, bypassing reception Hunt Group Feature to allow a number of extension to be group together to answer inbound calls. Used in call centres. Handset The part of the phone that yo[...]

  • Page 54

    Glossary 7004N/D User Guide | Glossary 53 IPLDK IP enabled, LG Digital Keysystem BGM Background Music. You may select a number of di fferent music sources to play through your handset. MPB Main Processor Board. The ‘brains’ of the ph one system. MPB contains all system software and controls all system functions. CO Central Office. American term[...]

  • Page 55

    Index 7004N/D User Guide | Index 54 D D…………………………….…… 24 DDI…...…………………..… 11, 52 Dial Pad………... ……………....... 3 E E………….……………………… 24 Ear-Mic Headse t…...….... .....…2 9 Enblock Mode… ..…………….... 29 F F…………………………… ….…24 F[...]

  • Page 56

    Index 7004N/D User Guide | Index 55 S Station Num ber…………………43 Station Sta tus…………………..4 3 T T………….……………… ………24 Transfer…..…… ………….3, 4, 14 Time/Date………………… …….42 U U……………………………….… 24 Unanswer ed Station………… …20 User P rogrammi [...]