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ioSafe 910-11011-00 manual

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Table of contents for the manual

  • Page 1

    • HDD or SSD • Solid Billet Aluminum or Titanium • Data Recovery Service (DRS) • No - Hassle TM Warranty Rated to protect data against: • Drop • Crush • Salt Water • Sand • Rain • High Altitude • Ch emicals io Safe ® Rugged Portable User Manual[...]

  • Page 2

    2 ioSafe P/N: 910 - 11011 - 00 Rev 3 .0[...]

  • Page 3

    3 Contents Welcome ............................................................................................. 4 ! Package Contents ............................................................................... 9 ! Specifications ................................................................................... 10 ! System Requirements ........[...]

  • Page 4

    4 Welcome Thank you for purchasing the i oSafe ® Rugged Portable external hard drive - the Go - Anywhere TM storage solution that does more to protect your data than any other portable hard drive. For years, ioSafe has continued to set the standard for disaster proof hardware. The ioSafe Rugged Portable delivers an unprecedented combination of sec[...]

  • Page 5

    5 protection. Water prote ction is maintain ed even if the dri ve is plugged int o a host computer. Chemical Testing : Protects data against loss when full y immersed in diesel fuel, oils, hydraulic fluids, aircraft fuels, 12” depth for 1 hour per MIL - STD - 810G Method 504 Extreme Environment Testing : Protects data against loss from continuous[...]

  • Page 6

    6 Copyrights Copyright ioSafe, Inc. 2011 . All rights reserved. No part of this publication may be reproduced or transmitted in any form by any mea ns, electronic, mechanical photocopying, recording or otherwi se, without prior written consent. Trademarks All Trademarks mentioned or appearing i n this document are the property of the ir respective [...]

  • Page 7

    7 provide reasonable protection aga inst harmful interference in a residential installation. This equipmen t generates, uses, and ca n radiate radio frequency energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to ra dio communications. Howev er, there is no guarantee that interference wil[...]

  • Page 8

    8 CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the appli cable Council Dire ctives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at ioS[...]

  • Page 9

    9 Included in the package: A. ioSafe Rugged Portable (USB 3.0 version shown) B. USB 3.0 cable (compatible with USB 2.0) or FireWire 800 cable C. USB 2.0 Y cable (for low powered USB 2.0 ports) D. Users guide (This booklet) E. DRS Activation Notice F. Optional Elastomeric Ski n (Included with all 1TB unit s to meet drop specifications, ioSafe P/N 37[...]

  • Page 10

    10 Specifications Dimensions (Inches) ....................................................... 3.9"W x 5.7"L x 1.0"H Weight (Lb.) ....................................................... 1.3 (aluminum) 1.7 (titanium) Interface Transfer Rate USB 3 .0 ......................................................................... up to 5 G bps[...]

  • Page 11

    11 Non - operating (SSD Versions) ....................................... 20 foot drop per MIL - STD - 810G Method 516.5 (1TB HDD version has reduced drop capabilities without optional skin, ioSafe P/N 370 - 10987 - 00, installed.) Chemical Exposure (protects data agains t loss): Full Submersion .................................. Up to 1 hour @ 12 [...]

  • Page 12

    12 Titanium (Ti) Versions ........................................................... 5000 lb Distributed load applied e venly across any face of the drive housing. Point loads may result in data lo ss at lower load values. Theft: Kensington ® Lock Slot compatible – solid metal lock slot construction.[...]

  • Page 13

    13 System Requirements For Windows: The ioSafe Rugged Portable USB 3.0 version is formatted with a n NTFS file system, the default for Windows operating systems . For Mac: The ioSafe Rugged Portable FireWire 800 for Mac is pre - formatted an d supported on Mac’s using the G3 (or later) or Intel processor. When connecti ng a USB 3.0 version of the[...]

  • Page 14

    14 • Avoid bumping, jarring or dropping t he ioSafe Rugged Portable HDD while connected to a computer and in use . Mechanical hard disk drives (HDD) are more susceptible to damage while they’re operating which sometimes results in data loss. Inside a mechanical hard di sk drive is a spinn ing disk and small re ad/write drive head t hat “flies[...]

  • Page 15

    15 Supported OS/interface connection: Mac OS 10.3 or la ter .......................................... FireWire 800, USB 3.0, USB 2.0 Windows 7/ Vista (SP2) / XP ( SP3) ........................................... USB 3.0, USB 2.0 Note: Windows Server OS and Linux can sometimes be incompatible with the US B inte rface and might not be supported .[...]

  • Page 16

    16 About USB and FireWire Actual connection performance depends on many factors including: CPU, file s ystem overhead, number of attached devices and more. Given these and other factors, in day - to - day use you can expect maximum, sustained t ransfer rates to be less than the theoretical rates maximum rates possible with the connection . USB 3 .0[...]

  • Page 17

    17 Securing the ioSafe Rugged Portable Kensington ® Security Slot (USB 3.0 version shown) For drive security, the ioSafe Rugged Portable is equipped with a Kensington securit y slot, which supports a standard Kensingt on security cable (sold separately). F or more information on the Kensington security slot and available products, visit www.kensin[...]

  • Page 18

    18 Backup and Encryption Software • Backup Software Upon proper activation of your Data Recovery Service, qualified users can download: Genie Timeline ™ Pro fessional ($60 Value) Award winning backup softwa re for Windows OS . Simple, block level, open file and OS Continuous Data Protection (CDP) software for Windows users. DRS Activation requi[...]

  • Page 19

    19 Connecting the ioSafe Rugged Portable 1. Connect . Use any one of the various cables to connect the drive to the computer. Only one cable should be used at a time. If connecting to a low powered USB 2.0 por t, the drive may not have enough power t o operate and the USB Y - Cable will be required t o be used if this is the case. 2. Verify that th[...]

  • Page 20

    20 4. Although Genie Timeline Professi onal is bundled with the io Safe Rugged Portable, you are free to use whatever backup software you choose and any commercially available application should work. Genie Timeline Professional is only compatible with Windows OS. We recommend Mac use rs utilize Time Mac hine which comes st andard on newer Mac OS .[...]

  • Page 21

    21 Formatting for Mac OS The ioSafe Rugged Portable FireWire 800 for Mac is formatte d GUID Partion Table (GPT) and ready right out of the box for the Mac. The ioSafe Rugged Port able USB 3.0 is formatted NTF S (for Windows) and may not be recognized by Mac. You may get an alert message which reads: “You have inserted a disk containing no volumes[...]

  • Page 22

    22 ioSafe Data Recovery Service (DRS) The standard term for the Data Recover Service (DRS) is one (1) year from the date of purchase. Three (3) and Five (5) year upgraded DRS plans are available upon activation. Terms and Condit ions As applicable during the Data Re covery Service period and upon validated reg istration of an ioSafe ( the Company) [...]

  • Page 23

    23 the original user. The Company has the right to use a factory refurbished product as the replacement product. The Company's good faith attempts t o restore and recover the data in accordance with these terms and conditions shall be the purchaser's s ole and exclusive remedy and the Company shal l not be liable for any damages whatsoeve[...]

  • Page 24

    24 Data Recovery Procedure If the ioSafe Rugged Portable fa ces possible data loss for a ny reason , you should immediately call the ioSafe Disaster Response Team at 1 - 888 - 984 - 6723 (US & Canada) or 1 - 530 - 820 - 3090 (International) extension 430. You can also send an email to disastersupport@iosafe.com . The professionals at ioSafe can[...]

  • Page 25

    25 8. Once the primary server / computer is repaired or replaced, the original user should restore the primary drive data with the ioSafe backup data[...]

  • Page 26

    26 ioSafe No - Hassle ™ Warranty If the ioSafe Rugged Portable breaks during the warrant y period, for any reason, we will repair or replace it. Yes, even if you break it on purpose. The standard ter m for the warranty is one (1) year from the date of purchase. Three ( 3) and Five (5) year e xtended term No - Hassle W arranty service s are availa[...]

  • Page 27

    27 ioSafe Contact Information Corporate Headquarters ioSafe, Inc. 12760 Earhart Avenue Auburn CA 95602 USA Toll Free Phon e: 888.98.IOSAFE ( 984.6723) x400 International Pho ne: 5 30.820.3090 x400 USA Toll Free Fax: 888.FAX.IOSAFE International Fa x: 530.653. 2015 Email: info@iosafe.com Disaster Sup port US Toll Free Phone: 888.98.IOSAFE (984.6723)[...]