Intel SHG2 manual

Intel ® Server Board SHG2 Product Guide A Guide for Technically Qualified Assemblers of Intel ® Identi fied Subassemblies/Products Order Number: A9 0327-002[...]

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iii Contents 1 Description Server Boa rd Fe atu res ......................................................................................................... 9 Back Panel Connecto rs ............................................................................................. 10 Server B oard Connecto r and C omponent Loc atio ns ..................[...]

iv Intel Server Boar d SHG2 Prod uct Guide 3 Upgrading Tools and Suppl ies Ne eded................................................................................................ 43 Cauti ons ............................................................................................................................. 43 Memo ry .....................[...]

Contents v 5 Solving Problems Resetti ng the Syste m ......................................................................................................... 79 Initi al Syste m S tartu p......................................................................................................... .7 9 Checkl ist ........................................[...]

vi Intel Server Board SHG 2 Product Guide 9 Equipment Log Wo rksheet Equi pment L og .................................................................................................................. .9 5 Index ...................................................................................................................................... 97 F[...]

Contents vii Tables 1. Serve r Bo ard Fe atu res .................................................................................................. 9 2. Video Modes ............................................................................................................... 13 3. Softw are Securi ty Fe atur es ....................................[...]

viii Intel Server Boar d SHG2 Prod uct Guide[...]

9 1 Description Server Board Features Table 1. Server Bo ard Featur es Feature Description Processor Up to two 1.8 GHz to 2.4 GHz Intel ® Xeon ™ pr ocess ors with 512K cache support pac kaged in a 603-p in mic ro Pin-Grid Array (PGA) System Bus Frequency 400 MHz Front Si de Bus Memory (DRAM ) Six 72-bit s ockets for 184-p in, 200 MHz , 2.5 V, DD[...]

10 Intel Server Boar d SHG2 Prod uct Guide Back Panel Connectors OM14358 NIC2 (Gbit) NIC1 (10/100) A BC E DF G H JK I A AC Power* G Video B USB 1, 2, 3 H NIC2 (Gbit) C Mouse I NIC1 (10/100) D Keyboard J ICMB/External SCSI Con nector Knoc kout* E Parallel Por t K Serial B Knockout* F Serial A * Inte l  SC5200 Base chassis shown here. Item may be [...]

Descr iption 11 Serv er Board Connect or and Component Locations A B C D E F G H I J K L M N O P Q R S T U V X W Y Z AA BB CC DD EE FF GG HH II JJ KK LL OM14357 A Primary Processor Socket (CP U1) T LVD SCSI B B CPU2 Fan U Battery C Secon dary Processor Socket ( CPU2) V LVD SCSI A D Front Panel USB W Jumper bloc k CN53 E Serial B X Chassis Intrusion[...]

12 Intel Server Boar d SHG2 Prod uct Guide Proces sor The Intel ® Serv er Board S HG2 supports one o r two Intel Xeon processo rs from 1.8 GHz to 2.4 GHz, with 512 KB of L 2 advanced transfer cache p ackaged in a 603-pin m icro-PGA (Pin-Gr id Array). When two proces sors are insta lled, both p rocesso rs must be identica l. When o nly one proces s[...]

Descr iption 13 Add-in Board Connectors The server boa rd has the f ollow ing add-in boa rd connector s: • Two 184-pin full-leng th, 3.3 V, PCI-X 64-bit/ 100 MHz connecto rs. • Three 120-pin full-length, 5 V, standard PCI 32 -bit/33 MHz connec tors. • One 184-pin ful l-length, 3. 3 V, connector t hat is capa ble if PCI -X 64-bit/133 MH z oper[...]

14 Intel Server Boar d SHG2 Prod uct Guide SCSI Controller The embedded Adap tec AI C-7899W dual fu nction SCSI con troller p rovides Ult ra160 (LVDS), (Ultra 2), an d Ultra w ide (SE) SCSI interface s as two i ndependent PCI f unction s. The Intel SHG2 bas eboard provides active ter minators, termina tion voltag e, reseta ble fuse, and protection [...]

Descr iption 15 Network Controllers The server boa rd includes two integra ted onboa rd Network In terfa ce Controll ers (NICs) . One NIC is a 10BASE-T /100BASE-TX network solu tion based o n the In tel 82550PM s ingle-chip Fast Etherne t PCI Bus Control ler. As a PCI bus mast er, the contro ller ca n burst da ta at up to 132 MB/s. The con troller [...]

16 Intel Server Boar d SHG2 Prod uct Guide Adapter Fault Tolerance Adapter F ault T oleran ce (AFT ) is a sim ple, ef fective, a nd fail-sa fe appro ach to increase th e reliabil ity of ser ver conn ections. AFT give s you the ability to set u p link reco very to th e serve r adapter in c ase of a cable, po rt, or networ k interfa ce ca rd failure [...]

Descr iption 17 Keyboard and Mouse The keyboard /mouse con troller is PS/2-c ompatible. If specif ied through the Syste m Setup Util ity (SSU), the serv er may be locked auto matical ly if there is no keyboard or mous e activity fo r a predefined length o f time. Once th e inac tivity (lockout) timer has expire d, the keyboard and mou se do not res[...]

18 Intel Server Boar d SHG2 Prod uct Guide Softw are Loc ks The BIOS Setup and th e Syste m Setup Utili ty (SSU) provide a number of security features to prevent un authorize d or acciden tal access to the system . Once the secu rity meas ures are en abled, you can access the sys tem only a fter you en ter th e correc t password(s ). For exa mple: [...]

Descr iption 19 Secure Mode Configure and e nable the s ecure b oot mode by u sing th e SSU. When se cure mode is in effe ct: • You can boot the server and the o perating s ystem will run, but you must ent er the user password to use the keyboa rd or mou se. • You cannot turn o ff sys tem power o r reset th e server f rom the f ront panel switc[...]

20 Intel Server Boar d SHG2 Prod uct Guide Table 3. Software Security F eatur es (continu ed) Feature Description Set a time-out period so that keyboar d and mous e input are not accept ed Also, sc reen can be blanked, an d writes to diskette c an be inhib ited Specify and enable an i nactivit y time-out pe riod of fr om 1 to 1 20 minutes . If no k[...]

21 2 Server Board Installation Tools and Supplies Needed • Phillip s † (cro ss head) screw driver (#1 bit and #2 bit) • Flat blade screw driver • Antistatic wrist st rap and conduct ive foam p ad (recom mended) Before You Begin Emissions Disclaimer To ensure E MC complian ce with your local regional rules and regula tions, the f inal conf i[...]

22 Intel Server Boar d SHG2 Prod uct Guide Safety and Regulatory Compliance See “ Regula tory and In tegratio n Informa tion ” on page 91 fo r produc t Safety and E MC regula tory compliance in forma tion. Intended uses : This produ ct was evaluated for use in serv ers that will be ins talled in offices, computer ro oms, and similar l ocations.[...]

Server Board ins tallation 23 Installation Notes Installation Process Quick Ref erence Step Where the inform ation is located Install the pr imary processor This guide Install the s econdary process or (optional) This guide Install mem ory This guide Remove the ac cess c over Your chass is manual Install the I/O shield This guide Rearrange th e sta[...]

24 Intel Server Boar d SHG2 Prod uct Guide Attaching the Gask et to the I/O Shield 1. Remove th e two backing s trips f rom the gask et. 2. Press the gas ket onto the in side face of the I/O sh ield a s shown. OM14359 Figure 3. Attaching th e Gasket to the I/O Sh ield Attaching the Label to the I/O Shield 1. Remove th e backing fr om the la bel inc[...]

Server Board ins tallation 25 Installing the I/O Sh ield 1. Position one e dge so th at the dot ted groove i s outsid e the chass is wall, and t he lip of th e shie ld rests on the inner chassis w all. 2. Hold the sh ield i n place, an d push it into the ope ning u ntil it is se ated. Make sure the I/O sh ield snaps in to place al l the way around.[...]

26 Intel Server Boar d SHG2 Prod uct Guide Installin g Memory The SHG2 Server Bo ard contai ns six 184-p in DIMM s ockets. Me mory is p artitioned as three banks. DIM Ms must be populated in identic al pai rs. 1A 1B 3A 3B 2A 2B OM14558 Figure 6. DIMM Locations The SHG2 server boa rd support s up to six 2.5 V, ECC, DDR 200 or 266-comp liant, reg ist[...]

Server Board ins tallation 27 1. If the server board is not alr eady installed in the chas sis, remove the ser ver board from its packaging and place i t on a clea n ESD protec ted work surfa ce such as t he antist atic plas tic packaging in which the bo ard was ship ped. 2. Open both DIMM so cket levers. 3. Insert D IMM making su re t he connector[...]

28 Intel Server Boar d SHG2 Prod uct Guide Installin g the S erver Board 1. Place th e board into the chassi s, making su re that th e back pan el I/O shi eld open ings and chassis standof fs align correct ly. 2. Attach th e board with the screws included wi th your chass is at the ten locati ons marked b elow. For the In tel SC5200 cha ssis, these[...]

Server Board ins tallation 29 Installin g the P roces sor(s) CAUTIONS If only on e processo r is to be use d, it must be instal led in the Pr ocessor Socket label ed CPU1, whi ch is the socket c losest to the corn er of the server bo ard. If you are add ing a se cond processo r to you r system, y ou must v erify tha t the second pro cessor is ident[...]

30 Intel Server Boar d SHG2 Prod uct Guide 3. Lift the soc ket lev er on th e processo r socke t labeled C PU1. (If add ing a second p rocesso r, lift the socket l ever on the p rocessor so cket la beled CPU2.) 4. Align the pins of the processor with the socket, and insert the pro cessor into th e socket. Lower the socke t lever co mpletely . ✏ N[...]

Server Board ins tallation 31 5. Apply therma l grease t o the processor a s shown. OM14366 Figure 12. Ap plying Th ermal Grease 6. Align the h eat sink with the retention b rackets an d place hea t sink on the processor . OM14367 Figure 13. Aligning the Heat Sink[...]

32 Intel Server Boar d SHG2 Prod uct Guide 7. Position the reten tion clip o ver the p lastic t ab and enga ge the reten tion clip end-slot ove r the plastic t ab (see 1 in F igure 14). Note that the slot in the cl ip provides room for s ide-to -side motion whil e engaging th e ret ention cl ip slots loca ted at ea ch end. 8. Press downward on the [...]

Server Board ins tallation 33 1. Install p rocesso r wind tunnel ce nter sect ion ove r the heat sink / p rocesso r assemb ly. Note th at plastic t abs on th e wind tunnel c enter section enga ge th e tabs on the reten tion clips . OM14369 Figure 16. Attaching the Wind Tunnel Assembly 2. Attach th e processor wind tunnel fan to the w ind tunne l ai[...]

34 Intel Server Boar d SHG2 Prod uct Guide 3. Attach th e air int ake fan ass embly t o the side o f the hea t sink win d tunnel closest to the fro nt of the chas sis. a. Press both sides of the air intake section t o bend tabs i nward (see 1 in Figure 1 8). b. Insert tab s into slots on the wind tu nnel cen ter sect ion (see 2 in Figure 18 ). c. P[...]

Server Board ins tallation 35 Maki ng Connections to the Se rver Board A B C D E F G H I J K L M N O P Q R S T U V X W Y Z AA BB CC DD EE FF GG HH II JJ KK LL OM14357 A. Primary Proces sor Socket (CPU1) T. LVD SCSI B B. CPU2 Fan U. Battery C. Secondary Proces sor Socket (CPU2) V. LVD SCSI A D. Front Panel USB W. Jumper block CN53 E. Serial B X. Cha[...]

36 Intel Server Boar d SHG2 Prod uct Guide Intel ® SC5200 Bas e Server Chas sis Note Connect front system fans to the Syst em Fan 3 and System Fan 4 conne ctors on the server board. Intel SC5200 Hot-S wap, Redundant Po wer Server Chassi s Note Be sure to at tach syste m fans to their cor respondingly numbered connector on the server board. System [...]

Server Board ins tallation 37 Floppy and Front P anel Cables Route the floppy drive and front panel cab les as shown. A B OM14376 A. Front Panel C able B. Floppy Disk ette Cable Figure 22. Routing the Floppy and Front Pane l Cables Cable Rout ing – Intel SC520 0 Hot-Swap, Redundant Power Chassi s Route the flop py drive cable and the hot-swap d r[...]

38 Intel Server Boar d SHG2 Prod uct Guide Installin g the S erial B Cabl e For the In tel SC5200 cha ssis, you can co nnect the Se ria l B serial po rt cable to eith er the f ront (rack configurat ion only) or back pane ls. Connecting it to th e back pane l is illust rated below. 1. Install t he Serial B c able by inse rting it into t he chassis b[...]

Server Board ins tallation 39 Finishing Up WARNING An electr ical sho ck hazard exists if the chassis cover is n ot repla ced before connecting the cha ssis AC power. 1. Install t he chass is cover ac cordin g to the in struc tions for you r chass is. 2. See your ch assis docu mentatio n to co mplete ra ck or p edestal in stallation. 3. Connect the[...]

40 Intel Server Boar d SHG2 Prod uct Guide Getting Sta rted with Intel ® Server Manage ment and Intel ® SMaRT Tool (Optional) Intel ® Se rver Manage ment and the hard d rive Ser vice Part ition prov ide rea l-time mon itorin g and alerting for y our SHG2 ser ver hardware, e mergency remote m anagement, and rem ote server setup. Intel Se rver Man[...]

Server Board ins tallation 41 Installing your Oper ating System Install you r opera ting system now. Installing Intel Serv er Management You can instal l Intel Se rver Mana gement on a local server or on a remote wor kstation t hat is used to manage a LAN/W AN. 1. Insert the Intel Server Management CD into th e system ’ s CD-ROM. 2. Click Install[...]

42 Intel Server Boar d SHG2 Prod uct Guide Installing Intel SMa RT Tool Follow the instr uctions be low to in stal l the In tel Se rver Main tenance a nd Refer ence Tra ining Too l (SMaRT Tool) on yo ur system. ✏ NOTES SMaRT Tool may on ly be insta lled on a sy stem runn ing a Micr osoft Windows ope rating system. To download the SHG2 SC 5200 ser[...]

43 3 Upgrading Tools and Supplies Needed • Phillips ( cross he ad) screw driv er (#1 bit and #2 bi t) • Antistatic wrist st rap and conduct ive foam p ad (recom mended) Cautions These warnings a nd cautio ns apply throu ghout th is ch apter. Only a technical ly qualifi ed person should configure the se rver board. CAUTIONS System power on/off: [...]

44 Intel Server Boar d SHG2 Produc t Guide Ins tal ling or rem ovi ng jump ers: A jump er is a s mall pl astic encased conductor tha t slips ov er tw o jumpe r pins. So me jump ers have a small tab on top that you c an grip w ith y our fingertip s or w ith a pair of fine need le nosed pliers. I f your ju mpers do not have such a tab, tak e care whe[...]

Upgrading 45 1. Open both DIMM so cket levers. 2. Insert D IMM making su re t he connector e dge of the DI MM aligns c orrectly w ith t he slot. 3. Check that sock et lev ers are secu rely latched. DIM Ms must be populated i n identi cal pairs. OM13205 1 2 3 1A 1B Figure 26. Installing M emory Processors WARNING If the se rver has been run ning, an[...]

46 Intel Server Boar d SHG2 Produc t Guide Adding or Re placing a Process or If you are add ing a se cond processo r to you r system, the second p rocesso r must b e identica l in speed with the firs t processo r. 1. Observe th e safety and ESD preca utions at the beginn ing of th is chapter and the a dditional cautions giv en here. 2. Remove power[...]

Upgrading 47 5. Lift the soc ket lev er on th e processo r socke t labeled C PU1. (If add ing a second p rocesso r, lift the socket l ever on the p rocessor so cket la beled CPU2.) 6. Align the pins of the processor with the socket, and insert the pro cessor into th e socket. Lower the socke t lever co mpletely . ✏ NOTE When insta lling a seco nd[...]

48 Intel Server Boar d SHG2 Produc t Guide 7. Apply therma l grease t o the processor a s shown. OM14366 Figure 29. Ap plying Th ermal Grease 8. Align the h eat sink with the retention b rackets an d place hea t sink on the processor . OM14367 Figure 30. Aligning the Heat Sink[...]

Upgrading 49 9. Position the reten tion clip o ver the p lastic t ab and enga ge the reten tion clip end-slot ove r the plastic t ab (see 1 in F igure 31). Note that the slot in the cl ip provides room for s ide-to -side motion whil e engaging th e ret ention cl ip slots loca ted at ea ch end. 10. Press downward on the rete ntion clip e nds over th[...]

50 Intel Server Boar d SHG2 Produc t Guide 2. Attach th e processor wind tunnel fan to the w ind tunne l air intake a ssemb ly as show n. The fan label mus t be poin ting in to the a ir intake assem bly. OM14370 F an label Figure 33. At taching the Heat Sin k Fan to the A ir Intake As sembly CAUTION To ensure p roper syst em co oling, the he at sin[...]

Upgrading 51 3. Attach th e air int ake fan ass embly t o the side o f the hea t sink win d tunnel closest to the fro nt of the chas sis. a. Press both sides of the air intake section t o bend tabs i nward (see 1 in Figure 3 4). b. Insert tab s into slots on the wind tu nnel cen ter sect ion (see 2 in Figure 34 ). c. Press the air inta ke section d[...]

52 Intel Server Boar d SHG2 Produc t Guide Removing a Proc essor 1. Observe th e safety and ESD preca utions at the beginn ing of th is chapter and the a dditional cautions giv en here. 2. Unplug the heat sink fan. 3. Detach the pro cessor w ind tunnel, if attac hed to the he at sink. 4. Detach the hea t sink cli p from th e processo r socke t. See[...]

Upgrading 53 1. Observe th e safety and ESD preca utions at the beginn ing of th is chapter . 2. Open the chass is. 3. Insert the tip of a small flat-bla de screwdri ver, or equivalent, under the tab in the plastic retainer. Ge ntly push down on the screwdr iver to l ift the batte ry. 4. Remove th e battery from it s socket. 5. Dispose of the batte[...]

54 Intel Server Boar d SHG2 Produc t Guide[...]

55 4 Configuration Software and Ut ilities This chap ter desc ribes the Power-O n Self-T est (P OST) and server configura tion u tilitie s. The tab le below briefl y describe s the uti lities. Table 4. Configurat ion Utilities Utility Description Page BIOS Setup Used for modify ing serv er board s et features, i ncluding setti ng time, date, and sy[...]

56 Intel Server Boar d SHG2 Produc t Guide Power-On Self-Test (POST) Each time you tu rn on the system, POST s tarts running . POST checks the s erver board, p rocessor, memory , keyboard, and most inst alled per ipheral dev ices. During the memo ry test , POST display s the amount o f mem ory that it is a ble to acce ss and t est. The le ngth of t[...]

Configurati on Software and U tilities 57 Using BIOS Setup This section describes the BIOS Setup opt ions. Use S etup to change the se rver config uration defaults. You can run Setu p with or withou t an ope rating syste m being pres ent. Setup stores mo st of the con figuration va lues in ba ttery b acked CMOS; t he rest of t he values a re stored[...]

58 Intel Server Boar d SHG2 Produc t Guide Using the System Setup Utility The Sys tem Setup Ut ility (SSU) is locate d on the Int el Server Board SHG2 Res ource CD-ROM shipped with t he server. Run the Sy stem Setu p Util ity to: • Set boot devic e prio rity • Set passwords a nd security options • View system ev ents • View FRU i nformation[...]

Configurati on Software and U tilities 59 Running t he SSU When the SSU sta rts in the defau lt local execution mode, the SSU acc epts input from the ke yboard or mouse. The SSU presents a VGA- based GUI on the primary monitor. If you run the SSU from read-only media, such a s the CD-ROM, you c annot save user pre ference settings (such as scr een [...]

60 Intel Server Boar d SHG2 Produc t Guide Customizing the SS U Interface The SSU lets you cu stomiz e your in terface us ing the Pref erences sec tion of th e main window. The SSU sets th ese preference s and sa ves them i n the AF.INI fi le so that they ta ke effect the next time you start th e SSU. There ar e four user c ustomiza ble se ttings: [...]

Configurati on Software and U tilities 61 Setting the Ad min Password The Admin Password but ton lets you set or chan ge the admin password us ed by bo th the SSU and the system B IOS. This op tion is not availa ble if both an admin a nd a user pas sword are se t and you entered o nly the use r passw ord when you sta rted the S SU. All change s to [...]

62 Intel Server Boar d SHG2 Produc t Guide Viewing the System Eve nt Log To view the Sy stem Event Log (SEL): 1. From the SSU Ma in windo w, choose SEL Manager . When you s tart the SE L Ma nager, it au toma tically loads th e curre nt list o f event s from non-vola tile memory . 2. Use the <F4> and <F5> keys to scroll th e window con t[...]

Configurati on Software and U tilities 63 Viewing Sensor Data Recor ds To view the Senso r Data Record s (SDR): 1. From the SSU Ma in windo w, choose SDR Manage r . When you s tart the SD R Manage r, it auto matic ally loa ds the SD R entries from no n-volatil e memory . The SDR Manager window has a navi gation pane on the left that disp lays, in a[...]

64 Intel Server Boar d SHG2 Produc t Guide Updating the Firmw are To update the sy stem firmware: 1. Download the u pdate from the Intel s upport web site. 2. From the SSU Ma in windo w, choose Syst em Update . (Sys tem Upda te is av ailable on ly in Expert mode.) 3. When you s tart System Up date, it au tomatica lly displ ays th e current revision[...]

Configurati on Software and U tilities 65 Restoring a Config uration To restore t he system configura tion fr om a file: 1. From the SSU Ma in windo w, choose Config Save /Restore . (Con figurat ion Save/Res tore is available on ly in Exp ert mode.) 2. Click Rest ore from File an d specify a filename and lo cation. The CSR reads the platfo rm type,[...]

66 Intel Server Boar d SHG2 Produc t Guide 5. Click Save to save the chan ges. 6. Click Close to return to the P EM window . 7. In the PEM w indow, click Configure PEP . 8. Select the Enable PEP ch eck box. 9. In the Blackout Period box, enter the mi nimum tim e, in minu tes, between succes sive pages. The valid rang e is [0 - 255] where 0 disables[...]

Configurati on Software and U tilities 67 7. If you cho se Static IP Se tup in t he previous step, fil l in the IP addressin g boxes: • Host IP Address : the IP addres s of this server. • Gateway IP Address : the IP add ress of the route r for thi s serve r. • Subnet Mask : the IP address for the server ’ s subnet. The server use s this to [...]

68 Intel Server Boar d SHG2 Produc t Guide • Rest rict ed : a remo te syste m can init iate a LAN conne ction, bu t cannot per form c ontrol operations such as power d own, reset, or front pa nel NMI. • Disable d : re mote syst ems are no t allo wed to init iate L AN connections. 5. In the IP Setup box, cho ose eithe r: • DHCP : the IP add re[...]

Configurati on Software and U tilities 69 8. From the Connec tion Mode list, choose e ither : • Dire ct Connect : the COM 2 port on the s erver is connecte d by a se rial cabl e to th e remote system. • Modem Connect : the COM2 port on th e serve r is connected t o a mode m. 9. Click Save to save the chan ges. 10. Click Close to re turn to the [...]

70 Intel Server Boar d SHG2 Produc t Guide How You Use the FRUSDR Load Utility This utility is co mpat ible with ROM -DOS Ver. 6.22, MS-DOS † Ver. 6. 22, and la ter version s. The utility accep ts CFG, SDR and FR U load file s. The exe cutable fi le for the utility is fru sdr.exe. Th e utility requ ires th e followin g support ing files : • One[...]

Configurati on Software and U tilities 71 Displayi ng SM BIOS Area The SM BIOS area i s displayed in ASCII form at when the field is ASCI I or as a n umber when the field is a number. Each S M BIOS area disp layed is headed w ith the SM BIOS area design ated name. Each f ield has a f ield name he ader fo llowed by the field in ASCI I or as a n umbe[...]

72 Intel Server Boar d SHG2 Produc t Guide Updating the SDR Nonvolatile Storage Area After th e utility va lidate s the head er are a of the supp lied SDR file, it up dates the S DR reposito ry area. Befo re progra mming, the u tility clears the SDR reposi tory area. T he SDR file is l oaded via the .cfg F ile. Then the ut ility fil ters all tagged[...]

Configurati on Software and U tilities 73 Upgrading the BIOS Prepa ring for the Upgra de Before you upgra de the BIOS, prepa re for the upgrade by recording the curren t BIOS setting s, obtaining th e upgrad e utilit y, and making a copy of the current BIOS. Recording the Curr ent BIOS Settings 1. Boot the co mputer and press <F2> wh en you s[...]

74 Intel Server Boar d SHG2 Produc t Guide Creating the BIOS Upgrade Diskette The BIOS upgrade file is a compressed sel f-extrac ting archive tha t contains the files you need to upgrade th e BIOS. 1. Insert the bootable diskett e into the diskette drive. 2. Extract the con tents of th e BIO S.EXE file on to the bo otable d iskette. T o do th is, r[...]

Configurati on Software and U tilities 75 Recove ring th e BIO S It is un likely th at anyth ing will interrup t the BIO S upg rade; howev er, if an interr uptio n occurs, the BIOS could be dam aged. The follow ing step s explain how to recover the BIOS if an upgrade fa ils. In the ev ent of BIOS cor ruption, th e foll owing proced ure may b e used[...]

76 Intel Server Boar d SHG2 Produc t Guide Using the Firmware Update Utility The Firmware Upd ate Utili ty is a DOS-based pro gram used to upd ate the Base board Manage ment Controller ’ s fir mware code. You only need to run the Firmware Update Ut ility if new firmware code beco mes necessa ry or the firmwa re becomes corrupted. It is hig hly re[...]

Configurati on Software and U tilities 77 Recovering the BMC F irmware In the ev ent of BMC Fir mware corr uption, the following p rocedure may be used to perfo rm a BMC Firmware recov ery boot. 1. Prepare a boo table flopp y diskette con taining the upd ated BMC fir mware files for the SHG2 Server Board ob tained fr om In tel ’ s Custo mer Suppo[...]

78 Intel Server Boar d SHG2 Produc t Guide Using the Adaptec SCSI Utility The Adaptec SCSI ut ility d etects the SCS I host adap ters on the server board. The utility runs o ut of BIOS and is used to: • Change default va lues • Check and/or cha nge SCSI devic e setting s that may co nflict with tho se of o ther device s in the server Running t [...]

79 5 Solving Problems This chap ter helps you iden tify and solv e problems t hat migh t occur whil e you are using the system. Resetting the System To do this: Press: Soft boot reset, w hich clears sy stem memory and reloads th e operating system. <Ctr l+Al t+Del> Clea r system memo ry, rest art POST , and reload th e operati ng system. Re s[...]

80 Intel Server Boar d SHG2 Produc t Guide Running New Application S oftware Problems th at occu r when you run new app lication softwa re are usua lly relat ed to the s oftware. Faulty equip ment is m uch less likely, especial ly if other so ftware r uns correc tly. Checkli st q Does the syste m meet the mini mum hardware requiremen ts for the sof[...]

Solving Problem s 81 More Problem Solving Procedures This section provide s a mo re detailed approach to ident ifying a prob lem an d locat ing its so urce. Prepa ring the Syste m for Diagnos tic Tes ting CAUTION Turn off devi ces before d isconnec ting cab les: Befor e disconnecting any peripheral cab les from the s ystem, turn off the sy stem and[...]

82 Intel Server Boar d SHG2 Produc t Guide Verify ing Proper Oper ation of Key Sy stem Lights As POST determin es the s ystem co nfigurat ion, it tes ts for the p resenc e of each m ass stor age device installed in the sys tem. As each d evice is checke d, its act ivity ligh t should turn on briefly. Che ck for the following: q Does the diske tte d[...]

Solving Problem s 83 No C haracter s Ap pear on Screen Check the f ollowing: q Is the keyboard f unction ing? Check to s ee that th e “ Num Lo ck ” ligh t is function ing. q Is the video mon itor p lugged in an d turned on? q Are the brigh tness and con trast con trols on t he video monitor p roperly ad justed? q Are the video monito r swit ch [...]

84 Intel Server Boar d SHG2 Produc t Guide Syste m Cooling Fans Do Not Rota te Properly If the sy stem coo ling fans a re not ope rating pro perly, system c omponen ts could be damaged. Check the f ollowing: q Is AC power available a t the wall outle t? q Is the system power cord properly con nected to the sys tem and the wall outlet? q Did you pre[...]

Solving Problem s 85 CD-ROM Drive Activity Light Does Not Light Check the f ollowing: q Are the CD -ROM d rive ’ s power and s ign al ca bles prope rly i nst alled ? q Are all rel evant sw itches an d jumpe rs on the dr ive set correct ly? q Is the driv e properly c onfig ured? q Is the onboard IDE co ntroll er enabled? Cannot Con nect to a Serve[...]

86 Intel Server Boar d SHG2 Produc t Guide PCI Installation Tips Some common PCI tips are listed here. q Certain driver s may requ ire inter rupts that are not sha red with oth er PCI dr ivers. The SSU can be used to adjust the inter rupt nu mbers for PC I dev ices. Fo r certai n drivers, it may be necessary to alte r setting s so tha t inte rrupts[...]

87 6 Getting Help World Wide Web http://su pport.in tel.com /support/moth erboards /server/S HG2 Telephone All calls a re billed US $ 25.00 per inc ident, lev ied in local cur rency at the applicab le cred it card exchange rat e plus app licable taxe s. In U.S. and Canada 1-800-404-2 284 In Europe UK 0870 6072439 France 01 41 918529 Germany 069 950[...]

88 Intel Server Boar d SHG2 Produc t Guide[...]

89 7 T echnical Reference Server Board Jumpers OM14373 CN27 12 3 4 1 2 8 7 10 9 4 3 6 5 12 11 CN43 4 1 2 3 CN53 Figure 37. Jumper Locations Table 7. Configuration Jumper (CN43) Jumper Name Pins What it does at system reset CMOS c lear 1-2 If these pins are jumper ed, the CMOS s ettings will be c leared on th e next reset. These pins shou ld not be [...]

90 Intel Server Boar d SHG2 Prod uct Guide Table 8. Configuration Jumper (CN27) Jumper Name Pins What it does at system reset BIOS Write Protec t 1-2 If these pins are jumper ed, wri te protect is disabled allowing t he BIOS boot block to be updated. Th is feature is used in t he rare c ase that a BIOS update requires a BIO S boot bloc k update as [...]

91 8 Regulatory and Integration Information Product Regulatory Compliance Product Sa fety Compliance The SHG2 complie s with t he follow ing safety requir ements : • UL 1950 - CSA 950 (US/C anada) • EN 60 950 (European Un ion) • IEC60 950 (Inte rnatio nal) • CE – Low Voltage Directiv e (73/23 /EEC) (European Union) • EM KO-T SE ( 74-S E[...]

92 Intel Server Boar d SHG2 Prod uct Guide Product Re gulatory Complianc e Markings This product is ma rked with the following Pr oduct Cert ification Markings : UL Recognit ion Mark CE Mark Russia n GOST Mark Austr alian C- Tick Mark BSMI DOC Marking BSMI EMC Warning RRL MIC Mark[...]

Regulatory and Integrat ion Inf ormation 93 Electromagnetic Compatibility Notices FCC (USA) This devi ce comp lies wi th Part 15 of the FC C Rule s. Opera tion is sub ject to the f ollowing two conditions : (1) t his dev ice may not c ause ha rmful in terfe rence, an d (2) this devic e must acce pt any interfer ence receiv ed, including int erferen[...]

94 Intel Server Boar d SHG2 Prod uct Guide INDUSTRY CANADA (ICES-003) This digita l appar atus doe s not exceed the C lass A li mits for radio no ise emis sions from digi tal apparatu s set out i n the in terfe rence-caus ing equipm ent standard enti tled: “ D igita l Apparatus, ” ICES-003 of the Canadian Department of Communi cations. Cet appa[...]

95 9 Equipment Log W orksheet Equipment Log Use the blank eq uipmen t log prov ided her e to record infor mation abou t your sy stem. You wi ll need some of this info rmati on when you run the SSU. Item Manufacturer Na me and Model Number Serial Number Date Installed System Server Board Primary Proces sor Speed and Cache Secondary Proc essor Speed [...]

96 Intel Server Board SH G2 Prod uct Guide Equipment Log (c ont inu ed) Item Manufacturer Na me and Model Number Serial Number Date Installed[...]

Index 97 Index A Adapter Fault Tolerance, 15, 16 Ada ptive L oad Bala nci ng, 15, 16 Add- in boards add-i n boar d conne ctor s, 13 PCI-X, 13 admin istrati ve pa ssword, 18 limiting access to SCU, 20 AFT. See Adapter Fault Toler ance ALB. See Adaptive Load Balancing audibl e bee p err or codes, 56 B Back Panel Connectors, 10 battery disp osing of s[...]

98 Intel Server Board SH G2 Prod uct Guide F fan, heat sin k, disc onnec ting, 46, 52 Fast Et herCha nnel, 1 5 feature summary back panel connecto rs, 10 boar d, 9 FEC. See Fast E therC hannel field replaceable units, v iewing, 62 Firmware Update Utility, 7 6 firm ware updates, 63 form factor, 9 FRUSDR load utility, 55, 69 when to run, 69 G-J GUI, [...]

Index 99 proce ssor , 52 adding , 46 rem oving, 46, 52 selecting the correct processor, 4 5, 52 wind tunnel installatio n, 49 R RAIDIOS, 14 rea l time c lock, r unni ng SCU t o conf igure setting s, 53 remote access, 67 , 68 reset syste m, 55, 79 S SCSI contr oller, 14 SCU administrative password limits access to, 20 chan ging c onfig urati on, 55 [...]

100 Intel Server Board SH G2 Prod uct Guide V-W video blanki ng for secur ity, 20 memory, 9 video c ont roller , 9, 13 Warni ng componen ts may be hot , 45, 52 dispose of lithium battery safe ly, 52 ESD c an dama ge pr oduct, 21, 43 write to diskette, disabling, 19[...]