Hughes DW4020 manual

11717 Ex ploration L ane, Ger mantown, MD 2 0876 T el: (3 01) 428.55 00 F ax: (301) 428.1 868/283 0 1031484- 0001 Revision 3 Octob er 24, 200 2 D W4020 Installation Guide ®[...]

Copyright © 2002 Hughes Network Systems Inc., a wholly o wned subsidiary of Hughes Electronics Corporation All rights re served. This publication and its contents are pr oprietar y to Hughes Network Systems, Inc., a wholly owned subsidiar y of Hughes Electronics Co rporation. No par t of this publication ma y be reproduced in any f or m or by any [...]

• 103148 4-0001 Re vision 3 iii Decla ration of Conformity Standards to which Conformity is declared: F CC Part 15 This de vice complies with part 15 of the FCC Rules. Operation is subject to the f ollowing two conditions: (1) this de vice may not cause harmful interference, and (2) t his device must accept any interf erence rec eived, including [...]

• iv 103148 4-0001 Re vision 3[...]

• Contents 103148 4-0001 Re vision 2 v Contents About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Scope and a udience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Audience prof ile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Organizati on and updates . . . . . . .[...]

• Contents vi 103148 4-0001 Re vision 2 Chapter 3 The User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 How to access t he User Inte rface . . . . . . . . . . . . . . . . . . . . . . . . 34 The Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 The System Stat us indicator . . . . . [...]

• Contents 103148 4-0001 Re vision 2 vii Appe ndix B The Internet and the DW4020 . . . . . . . . . . . . . . . . . . . . 71 Intern et protoc ol (IP) and t ransmission c ontrol pr otocol (TCP) 71 Turbo Int ranet™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 IP addressi ng and the DW4020 . . . . . . . . . . . . . . . .[...]

• Contents viii 103148 4-0001 Re visi on 2 Other optio ns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Display act ive routing tab le . . . . . . . . . . . . . . . . . . . . . . . 112 Reset hist ory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Appe ndix D Configuring the installer la[...]

• Important safety infor matio n 103148 4-0001 Re vision 2 ix Impor tant safety inf ormation F or your safety a nd protect ion, read this en tire manual bef ore you attempt to insta ll the D W4020. In pa rticula r , read thi s safety sectio n careful ly . K eep this saf ety info rmation where y ou can refer to it if n ece ssary . T ypes of warnin[...]

• Importa nt safety information x 103148 4-0001 Re vision 2[...]

• Abo ut thi s doc ument 103148 4-0001 Re vision 2 xi About this document Scope and audience This manual describes ins talling and ser vicing the DIRECW A Y ® D W4020 term inal. It addr esses inst allers, net work syst em engineer s, and netw ork operat ors who instal l, commissi on, oper ate, and main tai n the s yst em . A udience profile The [...]

• About thi s docum ent xii 1031484-000 1 Revi sion 2 Con ventions This manual follo ws the t ypographic al con v entions sho wn bel ow to hel p cl arify i nst ructio ns : Related publications The inst allati on of this product may also re quire t he use o f one of the fol lo wing antenna or outdoor un it manuals: • DIRECW A Y Satellite Dish In[...]

Chapter 1 • Introduc tion 103148 4-0001 Re vision 2 1 Chapter 1 Intr oduction This chapt er ad dres ses the fo llowing to pics : • D W4020 p urpose and compone nts on page 1 • Chara cterist ics and id entif ication of e quipment on p age 2 D W4020 purpose and components The D W4020 i s designed to provide mul tiple comput er connecti ons thro[...]

Chapter 1 • Introducti on 2 103148 4-0001 Re vision 2 These uni ts, in combin ation with a n antenna, p rovide s atellite connecti vi ty for multiple local a rea networ k (LAN) host s throug h one DIRECW A Y System. All t he necessary software r esides on the Gate w ay , which serv es as the r outer . Because the soft ware i s on the Gat ew ay , [...]

Chapter 1 • Introduc tion 103148 4-0001 Re vision 2 3 . T able 1: D W 4020 h ardware character isti cs Characte ristic D W4020 Main processor 200Mh z Ethernet 10/100 4 ports (switc hed) RJ-45 Main Memory 32MB Flas h Mem or y 8MB Serial P o r t Asynchro nous RS232 USB P ort One USB 1.1 (T ype A) T able 2: D W4020 physical ch aracter istic s Charac[...]

Chapter 1 • Introducti on 4 103148 4-0001 Re vision 2 Import ant notes: 1. Coaxial cables with c opper clad steel cent er conductor a re not reco mmended. 2. Do not u se splitters . 3. L ine am pl ifiers are requ ired for Re ceive cabl e runs of mo re than 150 f t. 4. If the Re cei ve cable run lengt h is less that 150 ft., th en no line ampli fi[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 5 Chapter 2 Installing the indoor equipment System pre- installation T ogether , the recei ve modem, the transmi t modem, and the Gate way ar e called th e D W4020 and somet imes referre d to as th e indoor un it (IDU). The recei v e modem is also ca lled the I R U; the tra[...]

Chapter 2 • Install ing the in door equi pment 6 103148 4-0001 Re vision 2 T wo D W4020 installation methods There tw o ways t o install t he D W4020. • If an an alog phone l ine is a vai lable, as semble and ins tall the system using the in structi ons in Installing the system us ing a modem on page 11. This meth od is prefer red and is usuall[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 7 CA UT ION A password from the authoriz ed inst aller is r equired before the Nat ional Operations Ce nter will act ivate the system. CA UTION Professional inst allation and ser vice of t he antenna assembly is required by the Feder al Communications Commission because the[...]

Chapter 2 • Install ing the in door equi pment 8 103148 4-0001 Re vision 2 Installing DIRECW A Y installat ion software on installer laptop The inst allatio n softw are for the D W 4020 is on a CD. The softw are will ena ble you to r egiste r D W4020 customers. Y ou need a re cei ve modem (I R U) to in stall the s oftwar e on your instal ler lapt[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 9 Install ing the soft ware Do not connect USB cable to the recei ve mod em until prompt ed. Y ou may use the cable th at came wi th the u nit, or a d if ferent ca ble if you ne ed a longer one . 1. L oad th e in stall er so ftware CD in to y our la ptop comp ute r . The in[...]

Chapter 2 • Install ing the in door equi pment 10 103148 4-0001 Re vision 2 Figure 4: De vice Insta llatio n Statu s Figure 5 : W ebsetup Welcome screen[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 11 Installi ng the system using a mod em Y ou ne ed al l the items shown in Figur e 6 . Som e of th em ar e in t he modem insta llation ki t or inside t he antenna box . If you ar e using W eb commissioning, y ou must prov ide an Ethernet cable to con nect betwe en the D W4[...]

Chapter 2 • Install ing the in door equi pment 12 103148 4-0001 Re vision 2 The po wer supply The D W4020 uses a po wer supply with the part number P/N: 1031105-00 01. The part number is on a s ticke r on the po wer supply . V erify that yo u are using t he correct po wer supp ly . Do not use an ything b ut the p ower supply su pplied with t he D[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 13 Assembling the components, modem installation me thod Follow the s teps b elow and refer to th e ill ustra tions on p age 1 3 through page 16 to assembl e the DW4020 components. Note that some cabl es ar e co nnec ted to the i nst aller l apt op un til commission ing is [...]

Chapter 2 • Install ing the in door equi pment 14 103148 4-0001 Re vision 2 Figure 8 : Mou nt the comp onents on two clip s Figure 9: Attach th e other c lips[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 15 Figure 10 : C omponent s tack Receive modem T rans mit modem Gate w ay[...]

Chapter 2 • Install ing the in door equi pment 16 103148 4-0001 Re vision 2 5. Connect t he component interconnect ion cables. See Figure 11 . A USB cable connects the recei ve modem and t he instal ler PC; you may use a longer cable ra ther than th e one that is supplied if you wish. An Et hernet cabl e connects th e Gate way an d the instal ler[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 17 Connect Ethernet, pow er up, and read the Gate wa y LED displa y After you as semble the D W4020, conn ect it to the ins taller lapt op with Ethe rnet cable. P lug it into a 110 V wall outlet, po wer s trip, or sur ge protec tor . The Gatew ay LED displ ay will c ycle. T[...]

Chapter 2 • Install ing the in door equi pment 18 103148 4-0001 Re vision 2 The tran smit and re ceiv e modems ha ve their o wn LEDs, which sho w their status. Th ese are descr ibed in The mode ms’ LEDs on page 18. For mor e informati on on LEDs, troubl eshooting, and LED blinkin g and stat us codes, see Ch apter 4 – D W4020 LEDs and tr ou bl[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 19 TX LED. The LEDs’ st atus indic ate v arious con ditions. T able 5 descri bes the bas ic states. The LEDs may al so indicate va rious cond itions thro ugh bl ink pattern s. The numbe rs in brack ets are the status codes discuss ed in The System Sta tus indicat or on pa[...]

Chapter 2 • Install ing the in door equi pment 20 103148 4-0001 Re vision 2 Ethernet por t LEDs Each of the four Ethernet por ts on the D W4020 has two LEDs associa ted with it. One LED is green an d one is ye llow . See Figure 13 . The green LED wi ll be on if po wer i s applied to t he D W4020 and a 100base T Ethernet devic e is conne cted to t[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 21 Running the D W4020 installat ion software, commissioning, and registering the customer The D W4020 i nstaller’ s computer softw are is basi cally DIRECW A Y 4.0 soft ware with s ome functions, such as intera cting wit h a bro wser , re mov ed. It is use d to run W ebs[...]

Chapter 2 • Install ing the in door equi pment 22 103148 4-0001 Re vision 2 4. W ebsetup wi ll fi rst detect t he Gate w ay and the modem. See Figure 15 . 5. Then W ebsetup will check for an exis ting connecti on to W ebA CS. W ebsetup may br ing up a dial -up connect ion if necessa ry . See Figure 16. Figure 15: Websetup - Detection Figure 16: D[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 23 6. W ebsetup wi ll then authenticat e the recei v e modem ser ial number and enable it. See Figure 17. 7. W ebsetup t hen prese nts a serie s of forms to t he user to complete regi stration. Se e Figure 18 thr ough Figure 20. The appe aran ce of the fo rms m ay vary , an[...]

Chapter 2 • Install ing the in door equi pment 24 103148 4-0001 Re vision 2 Figure 19: Ser vic e Offering s Figure 20 : R egistratio n Note: The regi stration inf ormatio n in Figure 20 is very important. Make certai n this inf ormation is rec orded on the cov er of the customer’ s User Gui de. That way the customer wil l ha ve important inf or[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 25 8. A fter th e cu stom er en ters registra tio n info rmat ion , writ e the inform ation in Figure 20 on t he cov er of their User Gui de. 9. Select C ontinue in the Re gist ration scre en in Figure 2 0. The Antenna Pointing - A ntenna L ocation screen appea rs. See Figu[...]

Chapter 2 • Install ing the in door equi pment 26 103148 4-0001 Re vision 2 Figure 2 2: An tenna P ointin g - Recei ver Figure 23: Finis h Figure 24:[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 27 P ost-c ommissioning In post- commissioning, you peak the satellit e signal, att ach the D W4020 to t he customer co mputer that ha s a functi oning Ethernet interf ace, and con firm the customer can sur f the Inter net. P eak the satellite signal 1. Unplug the DW 4020 p[...]

Chapter 2 • Install ing the in door equi pment 28 103148 4-0001 Re vision 2 9. Use the Ele v ation, Azim uth and Pola rization v al ues to adjust the ant enna to ach ie ve maximu m recei ve si gnal streng th. 10. Select the A CP (au to cross-pol ) checkbox. If it is no t av ai lable, w ait f i ve minutes ; the sys tem will update . 11. Select Nex[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 29 12. Sel ect the Man ual f ine point ing mode radio butt on. 13. Sel ect Start T est . Adjust the ante nna to achi ev e maximum trans mit is ola tion. 14. When the unit consis tently pa sses the ma nual transmit test, bolt th e antenna s ecurely b efore going t o Step 15.[...]

Chapter 2 • Install ing the in door equi pment 30 103148 4-0001 Re vision 2 Connect to c ustomer computer and confirm surfing 1. Disconnec t the USB cab le from the installer ’ s PC. 2. Connect t he recei ve modem t o the Gate way us ing the USB cable su pplied wit h the unit. See Figure 31.The D W4020 will re-ini tialize a nd come back up in n[...]

Chap ter 2 • Installi ng the i ndoor eq uipment 103148 4-0001 Re vision 2 31 If the customer cannot surf If the cust omer cannot su rf, conf igure you r instal ler laptop so its netw ork propert ies matc h the custome r’ s . Refe r to Appendix D for exac t instr uctions for setting your networ k properties . Then: 1. S tart a W eb browser o n t[...]

Chapter 2 • Install ing the in door equi pment 32 103148 4-0001 Re vision 2[...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 33 Chapter 3 The User Interface In the V ersion 1.0 s oftware, D W4 020 status i nformation was av ai lable on menus a ccessed t hrough the se rial port vi a Hyperter minal. In th e V ersion 2. 0 softwa re, a bro wser -based Use r Interf ace pr ovides i nformatio n about sys tem status, sy[...]

Chap ter 3 • The User In terf ace 34 103148 4-0001 Re vision 2 Ho w to access t he User Interface The User I nterf ace is acces sed throu gh any b rows er , such as Intern et Explore r or Nets cape. F ollo w the s teps belo w to se t up an entry for the Us er Inte rface in a browser . The st eps are wr itte n for Intern et Explore r or Netscape ,[...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 35 The Home screen The Home scr een has sys tem indicators a cross the to p. There ar e menu items in a column a long the left. Th e system in dicators consist of the f ollow ing: • System Status reports the s trength o f the recei v e signal, the status of the recei v e and tra nsmit mo[...]

Chap ter 3 • The User In terf ace 36 103148 4-0001 Re vision 2 The System S tatus indicator Cli cki ng on System Status wi ll d isp lay a System Stat us screen. See Figur e 34. The s cree n con sists of th e foll owing fields . • Signal S treng th - indicate s the sig nal quality factor ( SQF), which is the stre ngth of the re ceiv e sig nal. I[...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 37 If ther e is a problem wit h any o f these four st atus eleme nts, a red excl amation mark wi ll appear in the stat us f ield. In addi tion, if there i s a problem with th e T ransmit Status or Receive Statu s , an error mess age and an erro r code will appear in blue. Y ou can cli ck o[...]

Chap ter 3 • The User In terf ace 38 103148 4-0001 Re vision 2 If corr ecti ve meas ures do not s olve a problem, con tact techni cal support. TxCode 8 me ans the tran smit modem is wo rking prop erly . It is the code you will see mos t of the time. Note: Remember that IR U refers to the recei ve mod em, and that ITU refers t o the transmit mo de[...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 39 5 The tra nsmitter is not loc k ed to the netwo rk timing No actio n is necess ar y if thi s condition occurs fr om time to ti me and qu ickly resolv es its elf . If this iss ue persists , it is li kely d ue to a NOC-rela ted service issue . The cond ition ma y also be due t o Indoor T [...]

Chap ter 3 • The User In terf ace 40 103148 4-0001 Re vision 2 14 T he t ransmi tte r is no t available because ranging has f ailed This cond ition ind icates that t he trans mitter is not operati onal beca use rangin g has f ailed . Ranging is th e process tha t adjusts the satellite transmi tter timing an d pow er . The satellit e trans mitter [...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 41 21 The tr ansmitter is disab led because a trans mit point ing test f ailed This c ondition occ urs when the tr ansmitter f ails a transmi t pointing tes t. This indica tes that th e transmi tter did not meet the mi nimum specificat ions required . This i s lik ely due t o an ante nna i[...]

Chap ter 3 • The User In terf ace 42 103148 4-0001 Re vision 2 Recei ve Status messages The foll owi ng messages ma y appear in t he Receiv e S tatus fie l d . The Comments s ection gi v es more informa tion about ea ch code, and descri bes any possible correc ti ve meas ures. See Figure 36 on page 41 for correc ti ve mea sure in v olving cables [...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 43 Receive Sta tistics The Receiv e Statistics screen contains inf ormation about ho w the rece iv e modem is proces sing fr ames . It cont ains the foll owi ng f ields. See Fig ure 37. • Rece iv e Statu s - display s recei ve mod em status messa ges. Click on Receiv e Sta tus to vie w a[...]

Chap ter 3 • The User In terf ace 44 103148 4-0001 Re vision 2 • F rames Received - displays t he number of frames the re cei ve modem has recei v ed. • F ra mes with Errors- displa ys the per centage of ba d frames recei v ed. • Bad K ey F rames - packets recei ved ov er satelli te that cou ld not be de crypted su ccessful ly . A non-zero [...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 45 • Number of F ailed T ransmi ssions - number of times t he ITU fail ed to transmit dat a. • Numb er of P ack ets Submitt ed f or T ransm ission - number of packet s sub mitte d to the tra nsm it mod em. System Inf orm ation The System Inf ormation scre en displays a number of f ield[...]

Chap ter 3 • The User In terf ace 46 103148 4-0001 Re vision 2 – Longitude - displa ys the sat ellite ’ s lo ngitude. – Receive Polarization - polar ization o rientatio n. • Software C onfiguratio n sectio n- WEB Accelera tion, N A T , and DHCP are e nabled or disabled as p er a custo mer’ s servic e of fering and c annot be ch anged b [...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 47 The Connectivity T est Menu Y ou may l ose connect ivi ty to a parti cular serv er due to the Intern et and/or the sate llite netw ork bein g hea vily loaded o r due to the s erver be ing do wn. If possi ble, check connecti vity to s ome other ser ver on th e Inte rne t to ens ure it is[...]

Chap ter 3 • The User In terf ace 48 103148 4-0001 Re vision 2 Internet Connectivity T ry pinging the DIRECW A Y Internet ser ver (www .direcwa y .com). Note: If you are an enterprise cus tomer and your en terprise has a backbone co nnection to the Networ k Operations Center , the DIRECW A Y Internet serv er may not be accessible. In such a case,[...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 49 The Firewall Menu The User I nterface enables c ustomers to en able a f ire wal l and conf igure its rules. I f the y use the f ire wall , they must conf igure it properl y for maximum prot ection. The y should b e aw are that e ven an optimally con fi gured f irew all cann ot be guar a[...]

Chap ter 3 • The User In terf ace 50 103148 4-0001 Re vision 2 Figu re 41: F ire w all Set tings[...]

Chapter 3 • The User Inte rface 103148 4-0001 Re vision 2 51 The Help Menu The Help Menu contains inf ormation about recei ve and trans mit modem st atus messages, the f ire wall, i nstallati on, trouble shooting, and other topi cs. Re vie w it to become f amiliar with the User Interf ace and with the D W4020. Ac cess it b y clicki ng on Help . N[...]

Chap ter 3 • The User In terf ace 52 103148 4-0001 Re vision 2 m yD IRE CW A Y Custome rs can click on m yDIRE CW A Y to go to myDIRECW A Y .com. Member s get access to a v ariety of intera cti ve tool s and can c heck usage online, test satell ite speed, manage pass words, a nd more. myDirecw ay .com is not an installer resource. Software update[...]

Chapter 4 • DW40 20 LEDs and troubl eshootin g 103148 4-0001 Re vision 2 53 Chapter 4 D W4020 LEDs and tr oubleshooting The D W4020 LEDs can pro vide informa tion for tr oubleshootin g units that ar en’t f unctioning at all, or don’ t seem t o be fun ctioning as well a s they mig ht. The LEDs ca n show mode m or Gate way operati onal status -[...]

Chapter 4 • DW4020 LE Ds and trou bleshooti ng 54 103148 4-0001 Re vision 2 D W4020 LEDs status This sec tion descri bes the LEDs’ appearance d uring typica l D W4020 opera tion. It also des cribes the ir appearance when some basic pr oblem is occur ring. Normal operation, no transmit or rec eive When the D W40 20 is po wered on b ut not re cei[...]

Chapter 4 • DW40 20 LEDs and troubl eshootin g 103148 4-0001 Re vision 2 55 Normal operation, data being sent and received During nor mal DW402 0 operation, t he modems’ READ Y LEDs are con tinuously lit, the RX and TX LEDs blin k as the y pass da ta, and both t he Gate way LEDs are continu ously lit, a s shown i n Figure 44 . Prob lem: recei v[...]

Chapter 4 • DW4020 LE Ds and trou bleshooti ng 56 103148 4-0001 Re vision 2 Figure 4 5: Recei v e mod em REA D Y LED n ot lit Figure 46: D W402 0 power and cable co nnections Receiv e modem READ Y LED not lit. Note that in many cases o ther modem L EDs will n ot be lit eith er . T ransmit modem Ethernet card Receive modem Gatewa y T0091013 AC po [...]

Chapter 4 • DW40 20 LEDs and troubl eshootin g 103148 4-0001 Re vision 2 57 T r ansmi t modem READ Y LED not lit If the tran smit mode m is n ot o perat ing norm ally a nd i ts RE AD Y LED is not lit, as shown in Fig ure 47 , take the f ollowing ste ps. • Check that t he recei ve modem READ Y LED is continu ously lit. If not, try t he seq uenc [...]

Chapter 4 • DW4020 LE Ds and trou bleshooti ng 58 103148 4-0001 Re vision 2 Gate wa y LEDs not lit If the Gate w ay does not se em to be func tioning and i ts LEDs are not lit , and the rece i ve modem READ Y LED blinks as s hown in Figure 48 , take t he follo wing st eps. • Chec k to m ake su re the power co rd is se cu rely a ttac hed to the [...]

Chapter 4 • DW40 20 LEDs and troubl eshootin g 103148 4-0001 Re vision 2 59 Gate way LEDs flash, rec eive modem READ Y LED off or flashing If the Gate way does not seem to be f unctioning a nd its ST A TUS LED flashes a mber , and the recei ve mode m READ Y LED blink s or is n ot li t, as s hown in Fig ure 48, take th e fo llowing s teps. • Che[...]

Chapter 4 • DW4020 LE Ds and trou bleshooti ng 60 103148 4-0001 Re vision 2 LED blinking indi cating status codes The D W4020 modems ’ READ Y LEDs can blink in vario us patter ns. These pa tterns corr elate to t he status codes discuss ed in T r ansmit Status messa ges on pa ge 37 an d Receive St atus mess ages on page 42. If you can see the pa[...]

Chapter 4 • DW40 20 LEDs and troubl eshootin g 103148 4-0001 Re vision 2 61 Receive READ Y LED Pa ttern Corresponding re ceive status me ssage Fa s t Alternating Prior to downlo ading softw are– This is a contin uous f ast-b linking pa tter n, with the RX LED being the inv erse of the R eady LED . No co rresponding m essage . Slow Alternating 1[...]

Chapter 4 • DW4020 LE Ds and trou bleshooti ng 62 103148 4-0001 Re vision 2 Ethernet port LEDs Each of the f our Ethernet ports on the DW4020 has two LEDs associa ted with it. One LED is green an d one is ye llow . See Figure 50 ). The green LED wi ll be on if po wer i s applied to t he D W4020 and a 100base T Ethernet devic e is conne cted to th[...]

• Glossa ry 103148 4-0001 Re vision 2 63 Glossar y D E G H I Dotted dec imal notatio n - An IP addres s cons ists of 3 2 bits . Ra the r tha n work ing w ith 32 bits at a time, it is a common pra ctice to se gment the 32 bits of an IP addr ess into four 8-bi t fi elds called o ctets. Eac h octet is c on ve rted to a decimal nu mber (the Ba se 10 [...]

• Glossary 64 1031484-0 001 Revi sion 2 IP addre ss - a 32- bit number that identi fies e ach sender o r recei v er of info rmation th at is sen t in packe ts across the Internet . An IP addres s has two parts: the ident ifie r of a par ticular ne twork on the Inter net and an ident ifier of the partic ula r device (which ca n be a serv er or a w[...]

• Glossary 1031484- 0001 Revisio n 2 65 T urbo Inter net - A hi gh-sp ee d satell ite li nk from the Interne t, allo wing users to do wnload info rmati on a t a very h igh ra te. T urbo I ntern et service s prov ide asymmetric connections between a c ustomer PC an d the Inte rnet. This enables u sers to do wnload very l arge f il es at a very hig[...]

• Glossary 66 1031484-0 001 Revi sion 2[...]

• Abbreviatio ns and Acrony ms 103148 4-0001 Re vision 2 67 Abbre viations and Acr on yms Abbreviation or Acron ym Te r m DHCP dynamic host configuration protocol GW H G at eway ho s t IANA Internet Assigne d Numbers A uthority IP Inter net protoc ol IR U ind oor receiv e unit ISP Internet service provi der ITU indoor tr ansmit unit LAN local are[...]

• Abbrevi ations an d Acronym s 68 103148 4-0001 Re vision 2[...]

Appendi x A • L at/Long Dec imals to Minut es Table 103148 4-0001 Re vision 2 69 Appendix A Lat/Long Decimals to Min utes T ab le Use the f ollo wing proc edure to d etermine your latitud e and longitu de decimal to minutes con versio n. 1. Enter the whole number part of the site 's longitude into the VSA T Longitu de in degrees field in the[...]

Appendix A • La t/Long Dec imals to Minutes Ta ble 70 103148 4-0001 Re vision 2 Right of Decimal Minutes Right of Decimal M inut es Right of Decimal Minu tes .01 1 .36 22 .71 43 .02 1 .37 22 .72 43 .03 2 .38 23 .73 44 .04 2 .39 23 .74 44 .05 3 .40 24 .75 45 .06 4 .41 25 .76 46 .07 4 .42 25 .77 46 .08 5 .43 26 .78 47 .09 5 .44 26 .79 47 .10 6 .45 [...]

Appendi x B • The Interne t and the DW4020 103148 4-0001 Re vision 2 71 Appendix B The Internet and the D W4020 Internet pr otocol (IP) and transmission con tr ol pr ot ocol (TCP) The Inte rnet Protocol (IP) pro vides a for mat for movi ng pack et data fr om node to nod e. The IP enab les data to mov e from departmen t to or ganization , to a reg[...]

Appendix B • The Internet a nd the D W4020 72 103148 4-0001 Re vision 2 their T CP limits, v ast ly increasing the o veral l through put. This techniq ue is also kno wn as TCP spoof ing . IP addres sing and the D W4020 IP pro vides a method of const ructing a net work of networks where comput ers and netw orks made b y dif fere nt manufa cturers [...]

Appendi x B • The Interne t and the DW4020 103148 4-0001 Re vision 2 73 card.” The bus iness o wner c an then assig n his indi vidua l computer c onnections t he numbers as sh own i n Figure 51. A lar ge or ganizati on lik e a uni vers ity might apply for a cl ass B netw ork, in whic h the fir st two b ytes ar e assigned and t he last tw o byt [...]

Appendix B • The Internet a nd the D W4020 74 103148 4-0001 Re vision 2 Priv ate IP addresse s As Inter net use has i ncreased, more and more IP ad dresses h av e been ass igned. There is not an in finit e number of IP a ddresses, and IAN A is conc erned that t he supply o f unique IP add resses could be e xhaust ed. One way to cons erve I P addr[...]

Appendi x B • The Interne t and the DW4020 103148 4-0001 Re vision 2 75 10.0.0.0 - 10.255.255.255 ( 10/8 pref ix) 172.16.0. 0 - 172.31.255 .255 (172.16/12 pr ef ix) 192.168.0.0 - 192.168.25 5.255 (192.16 8/16 pref ix) The f irst b lock is the " 24-bit bloc k," the se cond is the " 20-bit block," an d to the third is "16-b[...]

Appendix B • The Internet a nd the D W4020 76 103148 4-0001 Re vision 2 D W4020s pr o vide connections The D W4020 pr ovides c onnecti vity f rom a satelli te netw ork to mult iple c ompu ters. From the po int of vie w of t he indi vidual comput er user , t he D W4020 pro vides the link to t he outside w orld. D W402 0s direct data tr af fic b y [...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 77 Appendix C Installing the D W4020 Man uall y The inst allatio n specif icati on may direct yo u to inst all the D W4020 usi ng the serial port. Y ou would conn ect the inst aller laptop t o the Gate way v ia the seri al ports wit h a 9-pin femal e to fema le (F/ F) nu ll m[...]

Appendix C • Ins talling the DW4020 Manual ly 78 103148 4-0001 Re vision 2 The po wer supply D W4020 users must u se a po wer supp ly with the pa rt number P/N: 1031105- 0001. The part nu mber is on a stick er on the po wer supply . V erify that yo u are using t he correct po wer supp ly . Do not use an ything b ut the p ower supply su pplied wit[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 79 Assembling the components Follow the s teps b elow and refer to th e ill ustra tions on p age 8 0 through p age 83 to assembl e the D W4020 comp onents. After y ou assemb le the component s, you can p lug in the po wer s upply and observ e the LED di splay c ycling, as exp[...]

Appendix C • Ins talling the DW4020 Manual ly 80 103148 4-0001 Re vision 2 Figure 5 5: Mou nt the com ponents on two clip s Figure 56: Attac h the other clips[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 81 Figure 57 : Comp onent stack Receive modem T rans mit modem Gate w ay[...]

Appendix C • Ins talling the DW4020 Manual ly 82 103148 4-0001 Re vision 2 6. Connect th e component int erconnection ca bles. A short USB cable co nne cts th e re ceive mode m an d th e Gat eway . A 25- pin connecto r cable con nects the tr ansmit and rece i ve modems. A po wer supply adapter c able pro vides po wer t o the Gate way and rece iv [...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 83 8. Connect up to four Et hernet cabl es to the net work port s on the Gate w ay (see Figur e 60). Either a straig ht-through or a cross- ov er Ethernet ca ble can be used. The four ports labeled 1 through 4 are Ethern et 10 Base - T/100 ne twork por ts. They enable y ou to[...]

Appendix C • Ins talling the DW4020 Manual ly 84 103148 4-0001 Re vision 2 Figure 61 : Conn ect power cord Figure 62 : Final assembly T ransmit modem Ethernet card Receive modem Gatewa y T0091013 AC po wer cord DC pow er cord Pow e r supply Ethernet cables[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 85 P o wering up and reading the D W 4020 LED display After y ou ha ve asse mbled the DW402 0, plug it into a 11 0 V wall outlet , po wer strip, or sur ge protecto r . Th e Gate way LED displa y will c ycle as sh own i n T able 12. The cycling c ompletes in l ess than a min u[...]

Appendix C • Ins talling the DW4020 Manual ly 86 103148 4-0001 Re vision 2 The D W4020 LEDs The recei v e and tra nsmit modems ha ve LEDs on their front panels. Bo th modems ha ve a gree n R EADY LED. The recei ve modem has a green RX LED. The tr ansmit modem has a green TX LED. The LEDs’ stat us indicate v arious condition s. T able 13 descri [...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 87 • Chec k if the LEDs o n the bac k of the Gat eway or on or of f. The LAN ports on the back of the Gate way ha v e LEDs. See Ethernet port LEDs on page 94. • Contact Cust omer Car e. If the correcti v e actions desc ribed in this c hapte r and Chapter 3 – The User I [...]

Appendix C • Ins talling the DW4020 Manual ly 88 103148 4-0001 Re vision 2 Normal operation, data being sent and received During nor mal DW402 0 operation, t he modems’ READ Y LEDs are con tinuously lit, the RX and TX LEDs blin k as the y pass da ta, and both t he Gate way LEDs are continu ously lit, a s shown i n Figure 64 . Prob lem: recei ve[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 89 Figure 6 5: Recei v e mod em REA D Y LED n ot lit Figure 66: D W402 0 power and cable co nnections Receiv e modem READ Y LED not lit. Note that in many cases o ther modem L EDs will n ot be lit eith er . T ransmit modem Ethernet card Receive modem Gatewa y T0091013 AC po w[...]

Appendix C • Ins talling the DW4020 Manual ly 90 103148 4-0001 Re vision 2 T r ansmi t modem READ Y LED not lit If the tran smit mode m is n ot o perat ing norm ally a nd i ts RE AD Y LED is not lit, as shown in Fig ure 67 , take the f ollowing ste ps. • Check that t he recei ve modem READ Y LED is continu ously lit. If not, try t he seq uenc e[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 91 Gate wa y LEDs not lit If the Gate w ay does not se em to be func tioning and i ts LEDs are not lit , and the rece i ve modem READ Y LED blinks as s hown in Figure 68 , take t he follo wing st eps. • Chec k to m ake su re the power co rd is se cu rely a ttac hed to the G[...]

Appendix C • Ins talling the DW4020 Manual ly 92 103148 4-0001 Re vision 2 Gate way LEDs flash, rec eive modem READ Y LED off or flashing If the Gate way does not seem to be f unctioning a nd its ST A TUS LED flashes a mber , and the recei ve mode m READ Y LED blink s or is n ot li t, as s hown in Fig ure 68, take th e fo llowing s teps. • Chec[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 93 blinkin g. The blink patterns ar e described belo w for your info rmation. Tr a n s m i t READ Y L ED Pa ttern Corresponding tra nsmit status messages Off 4 (or po wered off) On 8 2 Long, 1 Shor t 1 2 Long, 2 Shor t 2 2 Long, 3 Shor t 11 1 Long, 1 Shor t 3 1 Shor t 5 2 Sho[...]

Appendix C • Ins talling the DW4020 Manual ly 94 103148 4-0001 Re vision 2 Ethernet port LEDs Each of the f our Ethernet ports on the DW4020 has two LEDs associa ted with it. One LED is green an d one is ye llow . See Figure 70 . The green LED wi ll be on if po wer i s applied to t he D W4020 and a 100base T Ethernet devic e is conne cted to the [...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 95 Communicating with the Gate way thr ough the serial por t After t he Gate way f inishes t he LED sequenc e, you will use a lapt op P C to co mmu nic ate with the G ateway vi a a se rial cabl e. (Y ou can also use a d esktop PC.) Y ou access the Bo ot Pa rameters screen a n[...]

Appendix C • Ins talling the DW4020 Manual ly 96 103148 4-0001 Re vision 2 a. Sel ect St ar t → Access ori es → Hy per ter mi nal and cl ick on t he Hyperterminal file (s ee Fig ure 7 2). The Connecti on Descr iption windo w appears (se e Figure 73). The r ed and yello w phone s icon is highlighted in blue. Y ou will establ ish a ne w conne c[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 97 b . Enter DW4020 in the Ne w fi el d . c. Sel ect OK. Th e Connect T o windo w appears. d. Select COM1 from the Connect Using pull-do wn list (see Figure 74 ). (Select COM2 i s you want t o use that por t.) e. Sel ect OK. Th e COM1 Par amete rs windo w appears. f. Co nfigu[...]

Appendix C • Ins talling the DW4020 Manual ly 98 103148 4-0001 Re vision 2 g. Select OK. The win dow d isappears. h. Select File → Save As. The Sav e As windo w app ears. i. En ter DW4020 in the File name field and selec t Sa ve. The windo w disapp ears. No w you will simpl y be able to sele ct the DW4020.ht file when connecting t he Gate way a[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 99 4. Press E NTER at the Hypert erminal pr ompt to dis play the initi al Install Console scree n sho wn in Figur e 76. 5. Press E NTER to displa y the Main Menu sho wn in Figure 77 . Figure 7 6: Ini tial Inst all Con sole sc reen Note: For all future Gate way installations, [...]

Appendix C • Ins talling the DW4020 Manual ly 100 103148 4-0001 Re vision 2 6. E nter c to dis play the Sat ellite Interf ace Stati stics m enu (see Fi gure 78). 7. E nter c to dis play the sa tell ite int erface s eria l numb er ( see Figure 78 ). If the electronic serial n umber is dif fer ent from the b arcode recei v e modem serial num ber , [...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 101 Configuring Boot Pa r a m e t e r s Use C onfigur e Bo ot Para mete rs to configu re th e Gat eway for outrout e recepti on and do wnloading of softw are. F or init ial insta llat ion, most para mete rs mu st be e ntere d, exce pt f or VS A T Return P ath, which i s alway[...]

Appendix C • Ins talling the DW4020 Manual ly 102 103148 4-0001 Re vision 2 2. As each one-line para meter appear s, enter the spe cif ic v alues as de fined in th e in stalla tio n spe cificat ion f or this c ust omer or as speci fied b y HNS pers onnel and p ress E NTER . The next parame ter will th en appear . T ype - and pre ss E NTER at t he[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 103 3. When you hav e enter ed all para meters, re turn to t he Ma in Menu an d ente r pw . This sa ves the c onf iguration pa rameters to the f lash memory . At this poi nt, depending o n the parame ters that we re modif ied, the Ga te way may re set. 4. A message Writing th[...]

Appendix C • Ins talling the DW4020 Manual ly 104 103148 4-0001 Re vision 2 Antenna P ointing - Receiver This section de scribes how to v erify ad equate re cei ve sign al recepti on, that is, with a sig nal quality factor ( SQF) of ov er 30. 1. E nter i at the Main Menu prompt. The Installa tion Menu appears (see Figur e 81). Enter either your i[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 105 2. At the Installation Menu pr ompt , ent er a to obtain antenn a pointin g v alues and a ssigned sate llite p arameters. The Antenn a P ointing - Receiver screen in Figure 82 a ppears. The SQF represe nts the str ength of the r ecei ved s ignal relat iv e to noise . SQ F[...]

Appendix C • Ins talling the DW4020 Manual ly 106 103148 4-0001 Re vision 2 Ante nna Pointi ng - T r ans mitte r , Ma nual The manual c ross-pol arization function can be used to a djust th e antenna and peak the antenna’ s transmit pola rizatio n for maximum isol ation. Y ou can also use manu al pointing t o adjust pola rization af ter f ailin[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 107 Range value Ra ngi ng ma y have to be initia ted by the N OC to ad jus t for dif ferences in delay due to distan ce to the satellite . Check your instal lation s pecif ication t o see if thi s is nece ssary . T o learn if ranging is a v ailable and being used b y the unit[...]

Appendix C • Ins talling the DW4020 Manual ly 108 103148 4-0001 Re vision 2 V erifying software download If the Gate way is c onfigu red corre ctly for out route recep tion and SQF is grea ter than 30, it will ac quire the out route. As so on as the Gate way ac quires the o utroute, it begin s to look for the Hub Server i n th e data stre am to p[...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 109 6. On successful do wnlo ad, the Gate w ay automatical ly reset s to reflec t the ne w softw are. The ne w co nfigur ation ta kes ef fect. 7. At the Main Menu prompt, s elect f to monitor SDL pr ogress. The foll owi ng messages are displaye d: The D W4020 may no w be hook[...]

Appendix C • Ins talling the DW4020 Manual ly 110 103148 4-0001 Re vision 2 D W4020 status inf ormation via the serial por t The D W4020 has no servi ceable part s. Ho we ver , y ou may be a ble to deb ug unit s with help f rom the netwo rk operation s center (NOC). Y ou access th e menus belo w via t he serial po rt, just as when you set up the [...]

Appendix C • Ins talling the DW4020 Manual ly 103148 4-0001 Re vision 2 111 Displaying traffic statis tics At t he Sa tellit e Int erface S tat istics subm enu ente r B to selec t Display T raffic Statist ics . The screen i n Figure 86 app ears. Displa ying PEP s tatistics T o check performanc e enhancing proxy (PEP), at the Satelli te Inter face[...]

Appendix C • Ins talling the DW4020 Manual ly 112 103148 4-0001 Re vision 2 The Final T est Menu T he Fi na l T e st M enu is not used by inst allers . It is use d at t he fact ory to ens ure the v arious D W 4020 components ar e functi onal. The menu is sho wn belo w . Other op tions This sec tion descri bes some other o ptions in the Main Menu.[...]

Appendi x D • Co nfiguring th e instal ler lapt op for IP address ing 1031484- 0001 Revisio n 2.a 113 Appendix D Configuring the installer laptop f or IP ad dressing This chap ter e xplains ho w to co nfigur e your insta ller lap top PC so that you can re gister the DW4020 . All D W4020s come f rom the f actory with Dy namic Host Conf igura tion [...]

Appen dix D • Con figuring the in staller laptop for IP ad dressing 114 1031484- 0001 Re vision 2.a 3. Select the TCP/IP entry asso ciated with Network I nterf ace Card (NIC ) and t hen selec t Proper ties . The TCP/IP Proper ties windo w appears. Se e Figure 93. 4. In the IP Add ress ta b, se lect O btain an IP addr ess automa tically . 5. Selec[...]

Appendi x D • Co nfiguring th e instal ler lapt op for IP address ing 1031484- 0001 Revisio n 2.a 115 8. Select OK t o close the list of network c omponents. W indo ws may requ est the ins tallation CD-R OM to comple te updati ng the T CP/IP s etti ngs. 9. Restart the co mputer if it does not do so automati cally . Figure 93 : TCP/IP P roper ties[...]

Appen dix D • Con figuring the in staller laptop for IP ad dressing 116 1031484- 0001 Re vision 2.a Windows 2000 1. On the client computer , go to Star t → Set tings → Control Panel and double -click Network and Dial- up Connectio ns . 2. A list o f network ad apters appea rs. See Figure 95. The Local Area Con nection a dapte r m ust be list [...]

Appendi x D • Co nfiguring th e instal ler lapt op for IP address ing 1031484- 0001 Revisio n 2.a 117 5. Select Inter net P rotocol ( TCP/IP) . Be careful not to unchec k the chec kbox. 6. Select the Proper ti es b utton. The I nter net P rotocol P roper ti es windo w appear s. See Figure 97 . 7. Ensure t hat both Obtain an IP Addres s Automatica[...]

Appen dix D • Con figuring the in staller laptop for IP ad dressing 118 1031484- 0001 Re vision 2.a Windo ws XP 1. Go to Star t → Settings → Co ntrol P anel . Double-cl ick the Network and Dial-up Connecti ons ico n. Note: If the Control Panel is in category view select Network and Internet Connections th en select Network Connections. 2. A l[...]

Appendi x D • Co nfiguring th e instal ler lapt op for IP address ing 1031484- 0001 Revisio n 2.a 119 Figure 99 : Local Area Connectio n Proper ties Figure 1 00: In ter net Prot ocol Proper ties[...]

Appen dix D • Con figuring the in staller laptop for IP ad dressing 120 1031484- 0001 Re vision 2.a[...]

Appen dix E • In stall ation ch ecklis t 103148 4-0001 Re vision 2 121 Appendix E Installation chec klist Installat ion summary and chec klist The foll owi ng D W4020 component s are instal led: • Antennas ( outdoor unit or ODU) • Coaxial c able (IFL ) • D W4020 The main ta sks requi red to inst all an D W4020 ar e summarize d belo w . For [...]

Appen dix E • In stallati on check list 122 103148 4-0001 Re vision 2[...]

• Index 103148 4-0001 Re vision 2 123 Index A Active Rou ting Table 112 Ante nna P ointi ng - Rece iver 28, 104 Antenna Poi nting - Transmitte r, Automati c 106 ante nnas 6 Auto cros s-pol 29 B blink pa tterns 60 Boot Para meters 95 C categor ies of hos ts 74 Checklis t instal lation t asks 121 Component st ack 15, 81 Com pone nts to be in stall [...]

• Index 124 103148 4-0001 Re vision 2 S Serv ice Of feri ngs 23 Softwa re Configura tion sectio n 46 subnet mas k 76 Summary of installa tion 121 Syst em In form ation 45 T Task chec klist 121 TCP spoofi ng. 72 TCP/IP int ernet proto col suit e 71 The Home scr een 35 transmi ssion contro l protocol 71 Transmit modem 1 trans mit m odem 5 Tran smi [...]