Hughes HN9000 manual

1037577-0001 Re vision A March 21, 2008 HN90 0 0 Satellite Modem User Guide[...]

Copy right © 2008 Hughes Netw ork Sys tems, LLC All rights reser ved. This pub lication and its conten ts are propr ietary to H ughes Network Systems, LLC. No part of this publication may be reproduced in any f orm or by any means without the written permission of H ughes Network Systems, LLC , 11717 Explor ation Lane, Germantown, Mar yland 20876.[...]

Contents Understanding safety messages..........................................................................................ix Additional safety symbols.......................................................................................................................ix Scope and audience......................................................[...]

I Have a T echnical Problem.......................................................................................................26 Support Library..........................................................................................................................27 Helpful T ools...............................................................[...]

T able of Figures Figure 1: HN9000 satellite modem .................................................................................................................................1 Figure 2: Single-host conguration..................................................................................................................................2 [...]

Figure 42: Local Area Connection Properties – W indows V ista....................................................................................48 Figure 43: Internet Protocol Properties – W indows V ista..............................................................................................49 Figure 44: Accessing Local Area Connection P[...]

T able of T ables T able 1: Specications for the HN9000 satellite modem.................................................................................................3 T able 2: Power supply specications for the HN9000 satellite modem..........................................................................4 T able 3: Button links on System[...]

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Understanding safety messages Three types of safety messages are dened according to the severity of the possible hazard each type of message addresses. This section explains the meaning of the safety alert symbol and specic words that are used in this Guide to bring your attention to safety information. Safety messages are identied by a la[...]

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Scope and audience This User Guide describes the features and operation of the Hughes HN9000 satellite modem, which provides Internet access by satellite. It also provides certain reference information, such as the meaning of the modem’ s front panel LEDs. The HN9000 is designed for consumers and small business users. This Guide is written for us[...]

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Contact Information If you experience problems with your Hughes satellite modem, rst try the solutions offered in T r oubleshooting on page 33. If you need assistance, use the contact information listed here. If you need operational, warranty , or repair support, your contact information will vary depending on where you purchased your satellite [...]

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Chapter 1 Satellite modem overview The HN9000 satellite modem connects to the Internet or an intranet by satellite and provides Internet or intranet service to a single host, typically a computer , T opics: • Suppor ted configurations or to multiple hosts on a LAN. A host may be a computer using W indows or other supported operating system. • S[...]

Supported configurations This section shows examples of supported congurations using the HN9000 satellite modem. The satellite modem may be used in a single-host conguration or multiple-host conguration. In a single-host conguration, the satellite modem is directly connected to the host (a computer), as shown in Figur e 2: Single-host c[...]

Figur e 4: Private network conguration on page 3 shows a private network using two satellite modems at two locations. The thick broken line shows how the network connects a PC at one location and to a PC at a second location. This conguration requires two antennas—one at each location. The Hughes Internet Gateway connection is optional and [...]

One Ethernet port supporting 10BaseT or 100BaseT operation, RJ-45-switched Interface ports See Power supply information on page 4. Power supplies and power requirements Power supply information The power supply is included in the satellite modem shipping carton. Figure 5: Power supply for the HN9000 satellite modem Before proceeding, make sure you [...]

If there is any reason to remove power from the satellite modem, always unplug the AC power cord from the power source (power outlet, power strip, or surge protector). Do not remove the DC power cord from the modem’ s rear panel. Doing so could result in an electrical shock or damage the modem. When you re-apply power to the modem, plug the AC po[...]

Microsoft W indows V ista Home Basic • Processor speed: 800 MHz • System memory: 512 MB • Free hard disk space: 150 MB Microsoft W indows V ista Home Pr emium, Business, Enterprise, or Ultimate • Processor speed: 1 GHz • System memory: 1 GB • Free hard disk space: 150 MB Microsoft W indows XP , Professional or Home Edition • Processor[...]

Chapter 2 System Control Center The System Control Center is a set of screens and links you can use to monitor your broadband service and troubleshoot the satellite modem in the event of a T opics: • Accessing the System Control Center problem. The System Control Center provides access to system status, conguration information, and online docu[...]

Accessing the System Control Center T o open the System Control Center on a web browser installed on a computer that is connected to the satellite modem, double-click the System Control Center shortcut on your computer desktop, or follow these steps: 1. Open a web browser such as Internet Explorer or Netscape. 2. In the browser address bar , type w[...]

System Control Center home page The System Control Center home page contains numerous links to satellite modem features and important information regarding the operation of the satellite modem. The button links at the top of the page appear on all System Control Center screens and are explained in Button links on page 11. Figure 8: System Control C[...]

Note: These links take you to the same destinations as the button links at the top of each System Control Center page. Diagnostic utilities link Connectivity T est – Opens the Connectivity T est page, which can be used to test the connection between the satellite modem and the satellite. If you can access the satellite, there is no problem with y[...]

Figure 9: Common features on System Control Center screens Button links At the top of each System Control Center page are ve round buttons with labels above them as shown in Figur e 10: System Contr ol Center button links on page 11. These ve buttons appear at the top of every System Control Center page to provide an easy means of navigation.[...]

Description of destination page Destination Button Displays statistics about received data and receive connection status. For more information see Reception Information page on page 15. Reception Information page Reception Info Displays statistics about the transmitted data and transmit connection status. For more information see T ransmission Info[...]

Links in left panel The following links appear in the left panel of each System Control Center page (except the home page): • Home – Opens the System Control Center home page. • Connectivity T est – Opens the Connectivity T est page, which allows you to test the connection between the modem and the satellite. See Connectivity T est page on [...]

also includes additional information. If you do not see the pop-up window , it may be hidden by other windows; in this case, minimize other open windows. State codes on status and information screens A state code is a number that indicates the operational state of the satellite modem. State codes are displayed with an explanation in words, as shown[...]

Figure 14: System Status page The operational parameters listed on the System Status page are shown in a tabular format. The rst (left) column identies the parameter categories: • Satellite Interface – Contains information on the receive status and signal strength, as well as error messages related to satellite modem receive information. [...]

Figure 15: Reception Information page The operational parameters listed on the Reception Information page are shown in a tabular format. The rst (left) column identies the parameter categories: • Satellite Interface Statistics – Contains information on the receive status and signal strength, as well as error messages related to satellite [...]

Figure 16: T ransmission Information page The operational parameters listed on the T ransmission Information page are shown in a tabular format. The rst (left) column identies the parameter categories: • Satellite Interface Statistics – Contains information on transmit status and signal strength, as well as transmission-related error mess[...]

Figure 17: T erminal Status page (top part) The operational parameters listed on the T erminal Status page are shown in a tabular format. The rst (left) column identies the parameter categories: • Overall Status – Shows the major features such as dial backup or acceleration (not all features may be part of your service plan. • T ranspor[...]

Information about selected parameters This section provides information for selected parameters on the T erminal Status page. Parameters that may be most useful for you to know about are listed. The Dial Backup Status parameter and Dial Backup Status category of parameters do not apply to the HN9000 satellite modem. System Information page The Syst[...]

• Addressing – Contains addressing information such as LAN port address and subnet mask and available public IP addresses (if any , depending on your service plan). • Software Features – This section lists the optional features and provides information on whether they are currently active. These features are enabled or disabled per your ser[...]

Corrective action Explanation State name State code T ransient – No action is necessary . Modem is in boot phase. Downlink has been established; that is, beacon Downlink Established in Boot 7 is being tracked and transmission information packets are being received. T ransient – No action is necessary . Modem is in boot phase and is waiting for [...]

Corrective action Explanation State name State code Operational phase T ransient – No action is necessary . Modem is starting up in operational phase. Starting Up in Operation 21 T ransient – No action is necessary . Modem is in operational phase. Downlink has been established; that Downlink Established in Operational 22 is, beacon is being tra[...]

Corrective action Explanation State name State code Call your service provider . Modem has been put in a suspended state by the NOCC. This occurs if a Suspended 33 customer ’ s bill is overdue or if service is terminated. Call your service provider . Modem has been put in maintenance state by the NOCC. Maintenance 34 Call your service provider . [...]

Figure 20: T erminal Connectivity T est page For details about this test, see T esting connectivity to the satellite on page 34. 24 System Control Center HN9000 Satellite Modem User Guide – 1037577-0001 Rev . A Chapter 2[...]

Chapter 3 HughesNet T ools HughesNet T ools is a suite of software tools installed on the computer that is connected to the satellite modem during service activation. If for any reason T opics: • Launching HughesNet T ools HughesNet T ools is not installed on your computer , you can download it from • HughesNet T ools home page www .myhughesnet[...]

Launching HughesNet T ools T o launch HughesNet T ools from the W indows Start menu, click Start  Pr ograms  HughesNet T ools . Y ou can also launch HughesNet T ools by double-clicking the HughesNet T ools shortcut on your computer desktop or by double-clicking the similar icon in the system tray in the lower right corner of your computer scr[...]

Support Library In the Support Library area of the screen, the link Browse All Support Documents helps you navigate to support documents for Internet Explorer and Outlook Express and Hughes How to articles on various topics. Helpful T ools Helpful T ools includes the following links: Utilities – These utilities can improve the performance of your[...]

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Chapter 4 LEDs The satellite modem has a vertical row of LEDs on the front panel and small LEDs on the Ethernet port on the back of the modem. The LEDs provide information about the satellite modem's operating status. T opics: • F ront panel LEDs • LAN por t LEDs 29[...]

Front panel LEDs The satellite modem has ve LEDs on the front panel, as shown in Figur e 22: Front panel LEDs on the HN9000 modem on page 30. By their appearance—on, of f, or blinking—the LEDs indicate the modem's operating status. Figure 22: Front panel LEDs on the HN9000 modem T able 6: Fr ont panel LED indications on page 30 explains[...]

Corrective action Satellite modem status Appearance LED Check receive cable connection. Problem in the receive path. Off Ready to handle user trafc. On System In boot or commissioning phase. Blinking Not ready to service user trafc. Off The satellite modem is receiving power from its power supply . On – blue Power Make sure the environmenta[...]

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Chapter 5 T roubleshooting If you encounter a problem with the satellite modem, refer to the relevant troubleshooting procedure or procedures in the sections that follow . If you cannot correct the problem, contact Hughes Customer Care. T opics: • Cannot Access the System Control Center For support options and contact information, see Contact Inf[...]

Cannot Access the System Control Center Follow these steps if you cannot access the System Control Center after installation of the satellite modem. 1. If the modem is using a private IP address, conrm that DHCP is enabled on the computer . This procedure is explained in Conguring a computer to use DHCP on page 39. 2. Open a web browser on a [...]

Figure 25: T erminal Connectivity T est page 2. Click Start T est . Y ou may see a screen that asks you to wait while the test is conducted. When the test is completed, the Connectivity T est results page appears. Figure 26: Connectivity T est results page If the number of messages sent equals the number of messages received, the test is successful[...]

For additional information, see How to interpret these r esults on the test results page. Hot cable connector If the connector on either the transmit or receive cable feels hot to the touch, the connector may be loose or otherwise defective. T roubleshoot this problem as follows: 1. Remove power from the satellite modem by unplugging the power supp[...]

Chapter 6 Computer settings For proper operation of the satellite modem, you may have to change certain settings on the computer that is connected to the modem. T opics: • Understanding the modem address and computer address Instructions are provided for: • Configuring a computer to use DHCP • Conguring a computer to support DHCP • Con?[...]

Understanding the modem address and computer address The satellite modem and any computer or computers that connect to it must each have their own identifying network address. This network address is known as an IP addr ess . An IP address may be dynamic , meaning that it can change, or static, meaning that it is xed—it does not change. An IP [...]

For instructions on conguring a public IP address on your computer , see the applicable section in Conguring a computer for a public IP addr ess on page 47. Find the section that applies to your computer operating system. Multiple public IP addresses If a service plan provides more than one public IP address, the range (or difference) from th[...]

The following sections explain how to congure computers with various operating systems to use DHCP in the event that DHCP is disabled on the computer . T o enable DHCP , use the instructions for your specic computer operating system. If you are using the satellite modem as part of a network, you should have already installed either an Etherne[...]

Figure 30: Local Area Connection Properties – Windows Vista 3. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown. 4. If NetBEUI is installed and checked, uncheck it or uninstall it. 5. Highlight the appropriate TCP/IP connection. Be careful not to uncheck the checkbox. 6. Click Proper[...]

c) T ype ipconfig/renew and press Enter . d) Make sure an IP address is shown on the line that starts with IP Address . Configuring Windows XP to use DHCP This section explains how to congure your computer to use DHCP if your computer operating system is Microsoft W indows XP . 1. From the W indows desktop, select Start  Settings  Control [...]

Figure 33: Local Area Connection Properties – Windows XP 4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked as shown. 5. If NetBEUI is installed and checked, uncheck it or uninstall it. 6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties . The[...]

c) T ype ipconfig/renew and press Enter . d) Make sure an IP address is shown on the line that starts with IP Address . Configuring Windows 2000 to use DHCP This section explains how to congure your computer to use DHCP if your computer operating system is Microsoft W indows 2000. 1. From the W indows desktop, select Start  Settings  Contr[...]

5. If NetBEUI is installed and checked, uncheck it or uninstall it. 6. Highlight Internet Protocol (TCP/IP). Be careful not to uncheck the checkbox. 7. Click Properties . The Internet Protocol Properties dialog appears as shown in Figure 37: Internet Pr otocol Properties – W indows 2000 on page 52. Figure 37: Internet Protocol Properties – Wind[...]

Figure 38: Mac System Preferences menu 2. Under Internet & Network, click the Network icon (shown circled in the gure). The Network screen appears as shown in Figur e 35: Accessing Local Ar ea Connection Pr operties – W indows 2000 on page 51. Figure 39: Mac Network screen 3. Ensure that the TCP/IP tab is selected. 4. Select Using DHCP fro[...]

Figure 40: Select DHCP from the configure drop-down menu 5. Click Apply Now to close the screen. Configuring a computer for a public IP address If it is desired or necessary for a computer to have a xed or permanent IP address, the computer should be congured for a public IP addr ess . For more information about IP addresses, see Understandin[...]

Figure 41: Network connections – Windows Vista Note: If a red X appears next to the Local Area Connection icon, check your connections. Y ou cannot successfully congure your system if the red X is present. 2. Right-click the icon that represents the satellite modem network connection, and select Pr operties . The Local Area Connection-NIC Card[...]

The Internet Protocol Properties dialog appears as shown in Figure 43: Internet Pr otocol Properties – W indows V ista on page 49. Figure 43: Internet Protocol Properties – Windows Vista 7. On the General tab, select Use the following IP address. 8. Enter the IP address and subnet mask in the appropriate elds. If you do not know what public [...]

Figure 44: Accessing Local Area Connection Properties – Windows XP Note: If a red X appears next to the Local Area Connection icon, check your connections. Y ou cannot successfully congure your system if the red X is present. 4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local[...]

Figure 46: Internet Protocol Properties – Windows XP 8. On the General tab, select Use the following IP address. 9. Enter the IP address, subnet mask, and default gateway in the appropriate elds. If you do not know what public IP address or range of addresses is available for use, see Understanding the modem addr ess and computer addr ess on p[...]

4. Ensure that both Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked in the Local Area Connection properties dialog as shown in Figure 36: Local Ar ea Connection Properties Dialog – W indows 2000 on page 52. Figure 48: Local Area Connection Properties Dialog – Windows 2000 5. If NetBEUI is installed and che[...]

1 1. Enter 66.82.4.8 in the Preferred DNS server eld. 12. Click OK to close the dialog box. 13. Click OK again to save the settings and close the Local Area Connection Properties dialog. Configuring a Macintosh – Public IP address Perform the following procedures to congure a Mac system for a public IP address. 1. From the Mac interface, se[...]

Figure 51: Mac Network screen 3. Ensure that the TCP/IP tab is selected. 4. Select Manually from the Congure drop-down list as shown in Figure 52: Select Manually fr om the congur e dr op-down menu on page 54. Figure 52: Select Manually from the configure drop-down menu 5. Select the desired IP address. There may be only one address available[...]

Configuring proxy settings If your web browser cannot connect to the Internet, check the browser's proxy settings. If the browser is congured for the computer to use a proxy server to connect to the Internet, try changing the setting to not use a proxy server . Configuring Internet Explorer to not use a proxy server Follow these steps to co[...]

Figure 54: Proxy settings in Netscape Preferences window 4. In the Proxies pane on the right side of the window , select Direct connection to the Internet. 5. Click OK . 6. Close Netscape and re-launch it to enable the changes. 56 Computer settings HN9000 Satellite Modem User Guide – 1037577-0001 Rev . A Chapter 6[...]

Chapter 7 Home networking This information about networking is provided for home users. T opics: Y ou can connect multiple home computers and laptops to a single Internet connection. When connected to a properly aligned antenna assembly , a satellite • Wireless network basics • Ether net (wired) network basics modem can provide satellite connec[...]

Wireless network basics A wireless network is typically easy to install because it connects to a wireless base station through radio waves rather than cables. A wireless NIC must be installed in each computer . W ireless base stations and NICs are available at most computer supply stores. Figure 55: Satellite modem in a wireless home network A wire[...]

Figure 56: Satellite modem in a wired Ethernet home network Use at least a Category 5 Ethernet cable. Y ou may consider using Category 5e to accommodate future enhancements. Ethernet cable with RJ-45 connectors at each end is usually available in lengths up to 50 ft. If you need a longer cable, you must terminate the cable using a kit that can be p[...]

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Chapter 8 Conformance with standards and directives The HN9000 satellite modem has been certied to conform to the standards shown in T able 7: HN9000 standards compliance on page 61. Additional information follows the table. T opics: • Operational and saf ety requirements f or Canada T able 7: HN9000 standards compliance Standard Category • [...]

Operational and safety requirements for Canada In addition to the warnings and safety guidelines listed in this document, the following operating conditions apply to the modem when used in Canada: The Canadian Department of Communications label identies certied equipment. This certication means that the equipment meets certain telecommunic[...]

Address: 1 1717 Exploration Lane, Germantown, MD 20876 T elephone: 1 (866) 347-3292 T rade name: HUGHES T ype of equipment: T wo-way Hughes system Model numbers: HN9000 (1500826-xxxx) The two-way Hughes system (HN9000 ) complies with the Canadian ICES-003, Class B standard. Canada Class B warning This Class B digital apparatus complies with Canadia[...]

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Acronyms used in this Guide Alternating current AC American W ire Gauge A WG Canada CAN Canadian Standards Association CSA Direct current DC Dynamic Host Conguration Protocol DHCP Domain Name System DNS Emission Control Logic ECL European Union EU Electromagnetic Interference EMI Electronic Serial Number ESN European Union EU Fair access policy [...]

T ransmission Control Protocol TCP T ransmission information packet TIP Uplink UL Underwriters Laboratory V oltage, alternating current V AC V alue added reseller V AR lxvi[...]

Index A Address, See IP address Audience for this Guide xi B Browser requirements 6 Button links (System Control Center pages) 1 1 C Canada Class B warning 63 Canadian safety standards 62 Class B warning (Canada) 63 Computer IP address 38 Computer requirements 5 Computer settings 37, 39, 47, 55 DHCP settings 39 proxy settings 55 public IP address 4[...]

P Parameters on System Control Center screens 13 Position for operating modem 5 Powering down the satellite modem 5 Power supply 4 Private IP address 38 Private network conguration 3 Proxy settings 55 Public IP address 38, 47 R Reception Information page 15 Red ag indicator 14 Repairs Canada 62 S Safety standards Canadian 62 Satellite loopbac[...]