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HP (Hewlett-Packard) StorageWorks Modular Smart Array 500 System manual

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  • Page 1

    HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:52 AM HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide (formerly Smart Array Cluster Storage System) October 2003 (Fourth Edition) Part Number 251850-004[...]

  • Page 2

    HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:52 AM © 2002, 2003 Hewlett-Packard De velopment Company, L.P. Microsoft®, Windows®, and Windows NT® are trademarks of Microsoft Corporation in the U.S. and other countries. Hewlett-Packard Company shall not be liable for technica l or editorial errors or omissio[...]

  • Page 3

    HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide iii HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:52 AM Contents About This Guide Audience Assumptions ........................................................................................................... .......................[...]

  • Page 4

    Contents iv HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:52 AM Chapter 4 Component Identification Front Panel Components ......................................................................................................... .......[...]

  • Page 5

    HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide v HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:52 AM About This Guide This maintenance and service guide can be used for reference when servicing the HP StorageWorks Modular Smart Array 500 system. WARNING: To reduce the risk of pers[...]

  • Page 6

    About This Guide vi HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guide HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:52 AM CAUTION: To properly ventilate the system, you must provide at least 7.6 cm (3.0 in) of clearance at the front and back of the system. CAUTION: The equipment is de[...]

  • Page 7

    HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 1-1 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:55 AM 1 Illustrated Parts Catalog Mechanical and System Components 6 3 5 2 8 7 1 4[...]

  • Page 8

    Illustrated Parts Catalog 1-2 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:55 AM Table 1-1: Mechanical and System Components Item Description Spare Part Number Mechanical Components 1 Chassis, 4U, with backplane 229198-001 2 Bezel bl[...]

  • Page 9

    HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 2-1 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM 2 Removal and Replacement Procedures To service the MSA500 system, you may need the following tools: • Flat-blade screwdriver • From the SmartStart CD: — Advanced Diagnosti[...]

  • Page 10

    Removal and Replacement Proced ures 2-2 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM Rack Warnings and Cautions WARNING: Because the rack allows stacking of computer components on a vertical rather than horizontal plane, be sur[...]

  • Page 11

    Removal and Replacement Proced ures HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 2-3 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM WARNING: Be sure that the AC power supply branch circuit that provides power to the rack is not overloaded. Not overloading AC power to the ra[...]

  • Page 12

    Removal and Replacement Proced ures 2-4 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM System Power Down WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove the power cord to remove [...]

  • Page 13

    Removal and Replacement Proced ures HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 2-5 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM Hot-Plug SCSI Hard Drive CAUTION: If you must replace a hot-plug drive, follo w the guide lines in this section. Failure to do so can result i[...]

  • Page 14

    Removal and Replacement Proced ures 2-6 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM To remove the component: 1. Be sure that the online and activity LEDs on the failed drive are both off. CAUTION: To prevent improper cooling a[...]

  • Page 15

    Removal and Replacement Proced ures HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 2-7 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM Universal Hot-Plug Tape Drive To remove the component: CAUTION: To prevent improper cooling an d t hermal damage, do not operate the system un[...]

  • Page 16

    Removal and Replacement Proced ures 2-8 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM Bezel Blank To remove the component: CAUTION: Always populate bays with either a compon ent or bla nk. Proper airflow can only be maintained w[...]

  • Page 17

    Removal and Replacement Proced ures HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 2-9 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM HP StorageWorks Modular Smart Array 500 Controller When the MSA500 controller in a single-contro ller system fails, HP recommends that you mig[...]

  • Page 18

    Removal and Replacement Proced ures 2-10 HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM Battery-Backed Cache Module CAUTION: To prevent data loss or equipment dam age, follow the instruct ions in this procedure. To remove the com[...]

  • Page 19

    Removal and Replacement Proced ures HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 2-11 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM Blower To remove the component: WARNING: The blower blades rotate at a high speed. Avoid touching the rotating blades when removing the blowe[...]

  • Page 20

    Removal and Replacement Proced ures 2-12 HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM Hot-Plug Power Supply Observe the following cautions for AC power supplies: CAUTION: Removing a power supply signifi cantly ch anges the airf[...]

  • Page 21

    Removal and Replacement Proced ures HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 2-13 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM To remove the component: 1. Disconnect the power cord from the power supply. 2. Remove the blower. Refer to “Blower” in this chapter. 3. [...]

  • Page 22

    Removal and Replacement Proced ures 2-14 HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM 2-Port and 4-Port Shared Storage Modules To remove the component: 1. Power down the system. Refer to “S ystem Power Down” in this chapter[...]

  • Page 23

    Removal and Replacement Proced ures HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 2-15 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM Interconnect Blank To remove the component: CAUTION: Always populate interconnect bays with a blank. Proper airflo w can only be maintained w[...]

  • Page 24

    Removal and Replacement Proced ures 2-16 HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM Power Button/LED Assembly To remove the component: 1. Power down the system. Refer to “S ystem Power Down” in this chapter. 2. Remove the[...]

  • Page 25

    Removal and Replacement Proced ures HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 2-17 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:57 AM MSA500 System Chassis and Backplane If the backplane board fails or the chassis sustains significant damage, you must order a replacement cha[...]

  • Page 26

    HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 3-1 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:59 AM 3 Diagnostic Tools Server Utilities HP utilities provide reporting functions that enable event-focused management and diagnostics. To install and run these util ities, refer to t[...]

  • Page 27

    Diagnostic Tools 3-2 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:59 AM ROM Upgrades Each MSA500 controller has a ROM that contains the controller firmware. The ROM flash tool enables system administra tors to efficiently upgrade arr[...]

  • Page 28

    Diagnostic Tools HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 3-3 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 10:59 AM NetWare Online Array Configuration Utility (CPQONLIN) The NetWare Online Array Configuration U tility, also called CPQONLIN, is a NetWare Loadable Module (NLM) f[...]

  • Page 29

    HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 4-1 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM 4 Component Identification Front Panel Components 1 3 4 2 7 6 5 Table 4-1: Front Panel Components Item Description 1 Bezel blank (bay for optional redunda nt controller) 2 Servic[...]

  • Page 30

    Component Identification 4-2 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM Enclosure LEDs 1 2 3 Table 4-2: Enclosure LEDs Item LED Description Status 1 Environmental Monitoring Unit (EMU) heartbeat Green flashing = Shared storag[...]

  • Page 31

    Component Identification HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 4-3 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM Rear Panel Components 1 2 4 3 Table 4-3: Rear Panel Components Item Description 1 Interconnect blanks (Required for proper airfl ow) 2 Power supply/blowe[...]

  • Page 32

    Component Identification 4-4 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM 2-Port Shared Storage Module Components 1 2 Table 4-4: 2-Port Shared Storage Module Components Item Connector Description Bus 1 SCSI port connector A 2 S[...]

  • Page 33

    Component Identification HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 4-5 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM 2-Port Shared Storage Module LEDs 1 2 3 Table 4-5: 2-Port Shared Storage Module LEDs Item LED Description Status 1 Power Green = Power on Off = Power off[...]

  • Page 34

    Component Identification 4-6 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM 4-Port Shared Storage Module Components 2 1 4 3 Table 4-6: 4-Port Shared Storage Module Components Item Connector Description Bus 1 SCSI port connector A[...]

  • Page 35

    Component Identification HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 4-7 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM 4-Port Shared Storage Module LEDs 1 2 3 Table 4-7: 4-Port Shared Storage Module LEDs Item LED Description Status 1 Power Green = Power on Off = Power off[...]

  • Page 36

    Component Identification 4-8 HP StorageWorks Modular Smart Array 500 System Maintenance and Service Guid e HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM Controller Components Controller Display Each MSA500 controller has an LCD displa y for informational and error messages. 1 2 3 4 5 Table 4-8: Controller[...]

  • Page 37

    Component Identification HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 4-9 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM Controller LEDs 15 7 14 6 13 5 12 4 11 3 10 2 9 1 8 17 0 16 Table 4-9: Controller LEDs Item LED Description Status 0-2 Busy status Green = Controller is [...]

  • Page 38

    Component Identification 4-10 HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM Table 4-9: Controller LEDs continued Item LED Description Status 14 Cache activity Green = Cache activity Off = No cache activity Flashing green = Cache[...]

  • Page 39

    Component Identification HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 4-11 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM SCSI IDs 14 7 6 5 4 3 2 1 8 9 10 11 12 13 Table 4-10: SCSI IDs Bay SCSI ID Bus Port 1 0 2 1 3 2 4 3 5 4 6 5 7 8 0 8 0 9 1 10 2 11 3 12 4 13 5 14 8 1[...]

  • Page 40

    Component Identification 4-12 HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:00 AM Hot-Plug SCSI Hard Drive LEDs 1 2 3 Table 4-11: Hot-Plug SCSI Hard Drive LEDs Item LED Description 1 Activity 2 Online 3 Fault Hot-Plug SCSI Hard Drive [...]

  • Page 41

    HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 5-1 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:04 AM 5 Specifications System Unit Specification Table 5-1: System Unit Specifications Specification Value Dimensions Height 17.5 cm (6.9 in) Depth 52.1 cm (20.5 in) Width 48.3 cm (19.[...]

  • Page 42

    Specifications 5-2 HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:04 AM Table 5-1: System Unit Specifications continued Specification Value Relative humidity (nonconde nsing) Operating 10% to 90% Nonoperating up to 95% Maximum wet bulb[...]

  • Page 43

    Specifications HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide 5-3 HP CONFIDENTIAL Codename: Aurora Part Num ber: 251850-004 Last Saved On: 9/19/03 11:04 AM Hot-Plug AC Power Supply Table 5-4: Hot-Plug Po wer Supply Specifications Specification Value Height 12.7 cm (4.5 in) Width 15.9 cm (6.25 in) Depth 24.1 cm (9.5 in[...]

  • Page 44

    HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide Index-1 COMPAQ CONFIDE NTIAL Codename: Aurora Part Number: 2518 50-004 Last Saved On: 9/19/03 11:03 AM Index Symbols and Numbers 2-Port Shared Storage M odule components 4-4 LEDs 4-5 location 4-3 removing 2-14 replacing 2-14 spare part number 1- 2 4-Port Shared Storage M [...]

  • Page 45

    Index Index-2 HP StorageWorks Modular Smart Array 500 System Maintenance an d Service Guide COMPAQ CONFIDE NTIAL Codename: Aurora Part Number: 2518 50-004 Last Saved On: 9/19/03 11:03 AM drives See h ot-plug SC SI hard dri ves; tape drives E EMU heartbeat LED 4-2 enclosure LE Ds 4-1, 4-2 F fault LED s 4-2, 4-10 , 4-12 front panel comp onents 4-1 G [...]

  • Page 46

    Index HP StorageWorks Modular Smart Array 500 System Maintenance and Se rvice Guide Index-3 COMPAQ CONFIDE NTIAL Codename: Aurora Part Number: 2518 50-004 Last Saved On: 9/19/03 11:03 AM backplane 2-17 battery-backed cache module 2-10 bezel blank 2-8 blower 2-1 1 chassis 2-17 hard drive blank 2-4 hot-plug SCSI hard drives 2-6 interconnect blank 2-1[...]